USER’S GUIDE MFC-3420C MFC-3820CN
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country. Compilation and Publication Notice Under the supervision of Brother Industries Ltd.
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Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the machine or clear a paper jam, make sure you have unplugged the telephone line cord first and the power cord from the AC power socket. To prevent injuries, be careful not to put your fingers on the area shown in the illustration.
To prevent injuries, be careful not to put your hands on the edge of the machine under the scanner cover. To prevent injuries, be careful not to put your fingers in the area shown in the illustration. To prevent injuries, be careful not to touch the area shaded in the illustration. To prevent injuries, be careful not to touch the edge of the metallic part shown in the illustration. To prevent injuries, be careful not to put your fingers in the area shown in the illustration.
WARNING ■ When you move the machine, grasp the side handholds as shown above. Do NOT carry the machine by holding it at the bottom. ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.
Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a socket and a standard, grounded AC power outlet. Choose a location where the temperature remains between 10° and 35°C. Caution ■ Avoid placing your machine in a high-traffic area. ■ Avoid placing your machine on the carpet. ■ Do not place near heaters, air conditioners, water, chemicals, or refrigerators.
Quick Reference Guide Sending faxes Storing numbers Automatic Transmission Storing Speed-Dial numbers 1 Press Menu/Set, 2, 3, 1. 2 Using the dial pad, enter a two-digit Speed-Dial location number, and then press Menu/Set. 3 Enter a number (up to 20 digits), and then press Menu/Set. 4 Enter a name up to 15 characters (or leave it blank), and then press Menu/Set. 5 Press Stop/Exit. 1 If it is not illuminated in green, press 2 3 4 (Fax). Load your document. (See Load documents on page 2-1.
Dialling operations Making copies Speed-Dialling Single copy 1 If it is not illuminated in green, press 2 3 4 (Fax). Load your document. (See Load documents on page 2-1.) Press Search/Speed Dial, press #, and then press the two-digit Speed-Dial number. Press Mono Start or Colour Start. Using Search 1 If it is not illuminated in green, press 2 3 4 1 2 3 1 2 3 4 5 6 7 viii (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.
Table of Contents 1 2 Introduction .......................................................................... 1-1 Using this Guide ............................................................... 1-1 Finding information ..................................................... 1-1 Symbols used in this Guide ........................................ 1-1 Control panel overview ..................................................... 1-2 Turning the machine to Power Save condition ........... 1-5 About fax machines .
3 4 5 x On-screen programming ..................................................... 3-1 User-friendly programming ............................................... 3-1 Menu table .................................................................. 3-1 Memory storage.......................................................... 3-1 Navigation keys ................................................................ 3-2 Getting started .....................................................................
Reception into memory (Not available for colour fax reception) ............................................................... 5-9 If the Memory Receive is On at this time................ 5-9 If the Memory Receive is Off at this time................ 5-9 Polling....................................................................... 5-10 Secure Polling ...................................................... 5-10 Setup for Polling Receive (Standard) ...................
Delayed Batch Transmission (Not available for colour faxes)............................. 6-15 Setup for Polled Transmit (Standard) (Not available for colour faxes)............................. 6-15 Setup for Polled Transmit with Secure Code (Not available for colour faxes)............................. 6-16 TX Lock .................................................................... 6-17 Using TX Lock .......................................................... 6-18 Setting Up the TX Lock for the First Time ..
10 11 Making copies .................................................................... 10-1 Using the machine as a copier ....................................... 10-1 Enter Copy mode...................................................... 10-1 Making a single copy ................................................ 10-2 Making multiple copies ............................................. 10-2 Out of Memory message .......................................... 10-3 Using the Copy keys (Temporary settings) ......
12 13 G S xiv Important information ........................................................12-1 For your safety.......................................................... 12-1 IT power system (For Norway only).......................... 12-1 LAN connection ........................................................12-1 International ENERGY STAR® Compliance Statement ............................................................. 12-1 Important safety instructions.....................................
Computer requirements ....................................................S-7 Consumable items............................................................S-8 Network (LAN) (MFC-3820CN only) .................................S-8 14 15 Index ...................................................................................... I-1 Remote Retrieval Access card ..........................................
1 Introduction Using this Guide Thank you for buying a Brother Multi-Function Center (MFC). Your machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your machine by viewing through this Guide. Finding information All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide.
Control panel overview MFC-3820CN 1 - 2 INTRODUCTION 6 4 1 11 1 10 2 2 10 3 3 9 9 4 5 5 8 8 6 7 7 MFC-3420C
1 Copy keys 4 Mode keys: (Temporary settings): Fax Options You can quickly and easily select temporary settings for copying. Lets you access Fax mode. Quality Use this key to temporarily change the quality for Copying. Lets you access Copy mode. Enlarge/Reduce Lets you enlarge or reduce copies depending on the ratio you select. Lets you access Scan mode. Copy Scan 5 2 Fax and telephone keys: Fax Resolution Sets the resolution when you send a fax. Redial/Pause Redials the last number you called.
8 Navigation keys: Menu/Set Lets you access the Menu to program and store your settings in the machine. When using the speaker or during ringing in fax mode, you can press these keys to adjust the volume. Search/Speed Dial Lets you look up numbers that are stored in the dialling memory. It also lets you dial stored numbers by pressing # and a two-digit number. Press to scroll backward to a menu selection. or Press to scroll through the menus and options.
Turning the machine to Power Save condition When the machine is idle, you can turn it to Power Save condition by pressing the Power Save key. In Power Save mode, the machine will receive telephone calls, and also receive faxes in Fax Only, Fax/Tel or External TAD mode. The delayed faxes that have been set up will be sent. You can even retrieve faxes using Remote Retrieval if you are away from your machine. If you want to do other operations, you must turn the machine back on.
P. Save Setting Receive Mode Available Operations Fax Receive:On (default) Fax Only Fax/Tel External TAD Fax Receive, Fax Detect, Delayed Fax, Remote Fax Option, Remote Retrieval: ■ You cannot receive fax with Mono Start or Colour Start. ■ Delayed Fax and Remote Fax Option should be set before you switch off the machine. Manual Delayed Fax, Fax Detect: ■ You cannot receive fax with Mono Start or Colour Start. ■ Delayed Fax should be set before you switch off machine.
About fax machines Fax tones and handshake When someone is sending a fax, the machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Mono Start or Colour Start and they will continue for about 60 seconds after dialling During that time, the sending machine must begin the “handshake”, or connection, with the receiving machine.
ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress. If the machine detects errors during fax transmission, it resends the pages of the fax that had an error. ECM transmissions are only possible between fax machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the machine. Your machine must have enough memory for this feature to work.
Connecting the machine Connecting an external telephone You can connect a separate telephone (or telephone answering device) as shown in the diagram below. Extension Telephone External Telephone (Example for the U.K.) When this phone (or TAD) is in use, the LCD shows Telephone.
Connecting an external telephone answering device (TAD) Sequence You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.
If you do not receive all your faxes, reduce the Ring Delay setting on your external TAD. Unless you are using Distinctive Ring, do not connect a TAD elsewhere on the same phone line. TAD TAD (Example for the U.K.) When the TAD is in use, the LCD shows Telephone.
Connections The external TAD must be connected as shown above. 1 Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) 2 Record the outgoing message on your external TAD. 3 Set the TAD to answer calls. 4 Set the Receive Mode to External TAD. (See Choosing the Receive Mode on page 5-1.) Recording outgoing message (OGM) on an external TAD Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.
Using extension telephones (For U.K. only) It may be that your premises are already wired with parallel extension telephones, or you intend to add extension telephones to your line, in addition to your machine.
EXTENSION SOCKET EXTENSION SOCKET MASTER SOCKET INCOMING LINE FAX INADVISABLE CONNECTION OF EXTENSION SOCKETS Fig. 1. DISCONNECT EXTENSION SOCKET EXTENSION SOCKET MASTER SOCKET INCOMING LINE FAX FAX MACHINE MUST BE PLUGGED INTO MASTER SOCKET RECOMMENDED CONNECTION OF EXTENSION SOCKETS Fig. 2. These phones are now connected as external devices as per page 1-9, because they are connected to the fax machine via the T-connector.
Multi-line connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the machine for you. It is advisable to have a separate line for the machine. You can then leave the Receive Mode set to Fax Only to receive faxes any time of the day or night.
2 Loading documents and paper Load documents You can send a fax, copy and scan from the ADF (automatic document feeder) or from the scanner glass. Using the automatic document feeder (ADF) The ADF can hold up to 20 pages and feeds each sheet individually. Use standard (80 g/m2) paper and always fan the pages before putting them in the ADF.
1 Unfold the ADF Document Support. ADF Document Support 2 3 Fan the pages well and stagger them at an angle. Make sure you put the documents face up, top edge first in the ADF until you feel them touch the feed roller. Adjust the paper guides to fit the width of your documents. Approx.10 mm Depth DO NOT pull on the document while it is feeding. To use the ADF, we recommend that the scanner glass must be empty.
Using the scanner glass You can use the scanner glass to fax pages of a book or one page at a time. Documents must be A4 size (21.6 to 29.7 cm). To use the scanner glass, the ADF must be empty. 1 Lift the document cover. Documents are Face Down on the Scanner Glass 2 3 Using the document guidelines on the left, center the document face down on the scanner glass. Close the document cover. If the document is a book or is thick, do not slam the cover or press on it.
About paper The print quality of your document can be affected by the kind of paper you use in the machine. To get the best print quality for the settings you’ve chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before purchasing large quantities. For best results, use the recommended paper.
Paper capacity of the paper tray Paper Type Paper Size Number of sheets Plain Paper (Cut Sheet) Letter, Executive, A4, A5, A6, B5 (JIS) 100 of 80 g/m2 up to 10 mm Legal 50 of 80 g/m2 Inkjet Paper Letter, A4 20 Glossy Paper Letter, A4 20 Transparencies Letter, A4 10 Envelopes DL, COM-10, C5, Monarch, JE4 10 Photo Card 102 mm X 152 mm, 30 L (89 mm X 127 mm), 2L (127 mm x 178 mm) Index Card 127 mm x 203 mm 30 * You can copy only on A4, A5 and Photo Card (102 mm X 152 mm) paper.
Paper capacity of the output paper support Output Paper Support Up to 50 sheets of 80 g/m2 (A4) ■ Transparencies and glossy paper must be picked up from the output paper support one page at a time to avoid smudging. ■ Legal cannot be stacked on the output paper support.
Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes.
, Printable area depends on the Printer driver settings. The figures above are approximate and the printable area may vary depending on the type of cut sheet paper you are using. How to load paper and envelopes To load paper or other media 1 Fan the stack of paper well to avoid paper jams and mis-feeds. 2 Press and slide the paper guide to fit the paper width.
3 Gently insert the paper. Make sure the print side is towards you and the paper is below the maximum paper mark. Maximum Paper Mark Print Side Paper To load glossy paper 1 2 Fan the stack of glossy paper well. Put a sheet of plain paper in the paper tray first, and then put the stack of glossy paper on top of it. If the glossy sheets are ‘double-feeding’, put one sheet in the paper tray at a time.
To load envelopes 1 Before loading, press the corners and sides of the envelopes to make them as flat as possible. If the envelopes are ‘double-feeding’, put one envelope in the paper tray at a time. 2 Press and slide the paper guide to fit the width of the envelopes. Insert them into the paper tray with the address side toward you and pointed in the direction below.
3 On-screen programming User-friendly programming Your machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.
Navigation keys * Access the menu * Go to the next menu level * Accept an option * Scroll through the current menu level * Go back to the previous menu level * Exit the menu .... You can access the menu mode by pressing Menu/Set. When you enter the menu, the LCD scrolls. Press 1 for General Setup menu 1.General Setup —OR— Press 2 for Fax menu 2.Fax —OR— Press 3 for Copy menu 3.Copy Press 0 for Initial Setup 0.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1.General Setup 1.Mode Timer — 5 Mins 2 Mins 1 Min 30 Secs 0 Sec Off Sets the time to return to Fax mode. 4-6 2.Paper Type — Plain Inkjet Glossy (4-Color or 3-Color) Transprncy Sets the type of paper in the paper tray. 4-7 3.Volume 1.Ring High Med Low Off Adjusts the ring volume. 4-8 2.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) —OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 2.Fax 1.Setup Receive (In Fax mode only) 1.Ring Delay 01-04 (02) (UK only) 00-05 (02) (Nordic countries only) Sets the number of rings before the machine answers in Fax or Fax/Tel mode. 5-3 2.F/T Ring Time 70 40 30 20 Sets the pseudo/double-ring time in Fax/Tel mode. 5-4 3.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 2.Fax (Continued) 2.Setup Send (In Fax mode only) 1.Contrast Auto Light Dark Changes the lightness or darkness of faxes you send. 6-6 2.Fax Resolution Standard Fine S.Fine Photo Sets the default resolution for outgoing faxes. 6-7 3.Delayed Fax — Set the time of day in 24 hour format that the delayed faxes will be sent.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) —OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 2.Fax (Continued) 4.Report Setting 1.XMIT Report On On+Image Off Off+Image Initial setup for Transmission Verification Report and Journal Report. 9-1 2.Journal Period Every 7 Days Every 2 Days Every 24 Hours Every 12 Hours Every 6 Hours Every 50 Faxes Journal: Off 1.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — OR— Select & Set Main Menu Submenu 3.Copy 1.Quality Menu Selections Select & Set to accept to exit Options Descriptions Page Best Normal Fast Selects the Copy resolution for your type of document. 10-15 2.Brightness — - + + + + + Adjusts the brightness. 10-15 3.Contrast — - + + + + + Adjusts the contrast for copies. 10-15 4.Color Adjust 1.Red R:R:R:R:R:- + + + + + Adjusts the amount of Red in copies. 10-16 2.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) —OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 4.PhotoCapture (MFC-3820CN only) 1.Print Quality — Normal Fine Photo Selects the print quality. 11-9 2.Paper & Size — 10x15cm Glossy 13x18cm Glossy A4 Glossy A4 Plain 10x15cm Inkjet A4 Inkjet Selects the paper and print size. 11-9 3.Brightness — - + + + + + Adjusts the brightness. 11-10 4.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — OR— Select & Set Main Menu Submenu 4.PhotoCapture (MFC-3820CN only) (Continued) 6.Cropping 7.Scan to Card Menu Selections Select & Set to accept to exit Options Descriptions Page Cropping:On Cropping:Off Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. 11-12 1.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) —OR— Select & Set Select & Set to accept Main Menu Submenu Menu Selections Options Descriptions 5.LAN (MFC-3820CN only) 1.Setup TCP/IP 1.BOOT Method Auto Static RARP BOOTP DHCP You can choose the BOOT method that best suits you needs. 2.IP Address [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway [000-255]. [000-255]. [000-255].
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) — OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 5.LAN (MFC-3820CN only) (Continued) 2.Setup Misc. 1.Ethernet Auto 100B-FD 100B-HD 10B-FD 10B-HD Selects Ethernet link mode. See Network User’s Guide on the CD-ROM 2.Time Zone GMT-XX:XX Sets the time zone for your country. 1.Help List — — — — You can print these lists and reports. 9-3 2.Quick-Dial 3.
Press the Menu numbers. (ex. Press 1, 2 for Paper Type) —OR— Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 0.Initial Setup (Continued) 5.PBX (MFC-3420C only) — On Off Turn on this function if the machine is connected to PABX (private automatic Branch Exchange). 4-4 5.Phone Line Set (MFC-3820CN only) — Normal PBX ADSL Selects the phone line type. 4-5 6.
4 Getting started Initial Setup Setting the Date and Time Your machine displays the date and time and if you set up the Station ID it prints on every fax you send. If there is a power failure, you may have to reset the date and time. All other settings will not be affected. 1 2 3 4 5 6 Press Menu/Set, 0, 2. 2.Date/Time Enter the last two digits of the year. Year:20XX Press Menu/Set. Enter two digits for the month. Month:XX Press Menu/Set. (For example, enter 09 for September, or 10 for October.
Setting the Station ID You should store your name or company name and fax number on all fax pages that you send. It is important that you enter the fax number in the internationally standardised format, i.e. in accordance with the following strict sequence: ■ The “+” (plus) character (by pressing key) ■ Your Country Code (e.g.
Entering text When you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most number keys have three or four letters printed above them. The keys for 0, # and do not have printed letters because they are used for special characters. By pressing the appropriate number key repeatedly, you can access the character you want.
Special characters and symbols Press , # or 0, and then press or to move the cursor under the special character or symbol you want. Then press Menu/Set to select it. Press for (space) ! " # $ % & ’ ( ) Press # for :;<=>?@[]^_ Press 0 for ÄËÖÜÀÇÈÉ0 +,-./ Setting Tone or Pulse dialling mode (Except for the Nordic Countries) 1 2 3 Press Menu/Set, 0, 4. Press or to select Pulse (or Tone). Press Menu/Set. Press Stop/Exit. 4.
Setting the Phone Line Type (MFC-3820CN only) If you are connecting this machine to a PBX or PABX, you need to change the Phone Line Type to PBX by completing the following steps. If you are connecting this machine to a phone line that is also using a ADSL (Asymmetric Digital Subscriber Line) to send and receive faxes, it is also necessary to change the Phone Line Type to ADSL by completing the following steps. 1 Press Menu/Set, 0, 5. 5.Phone Line Set 2 Press or to select PBX, ADSL (or Normal).
General Setup Setting the Mode Timer The machine has three temporary mode keys on the control panel: Fax, Copy and Scan. You can change the number of seconds or minutes the machine takes after the last Copy or Scan operation before it returns to Fax mode. If you select Off, the machine stays in the mode you used last. 1 2 3 4 Press Menu/Set, 1, 1. 1.Mode Timer Press or to select 0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Mins or Off. Press Menu/Set. Press Stop/Exit.
Setting the Paper Type To get the best print quality, set the machine for the type of paper you are using. 1 2 3 Press Menu/Set, 1, 2. 2.Paper Type Press or to select Plain, Inkjet, Glossy or Transprncy. Press Menu/Set. If you selected Glossy, press or to select Glossy:4-Color or Glossy:3-Color. Press Menu/Set. The print quality of black ink varies depending on the kind of glossy paper you are using. Black ink is used when you select Glossy:4-Color.
Setting the Ring Volume You can adjust the ring volume when your machine is idle (not being used). You can turn the ring Off or you can select the ring volume level. 1 2 Press Menu/Set, 1, 3, 1. 1.Ring Press or to select (Low, Med, High or Off). Press Menu/Set. 3 Press Stop/Exit. —OR— In Fax mode, press or to adjust the volume level. Every time you press these keys, the machine will ring so you can hear the active setting as the LCD shows it. The volume changes with each key press.
Setting the Speaker Volume You can adjust the machine’s one-way speaker volume. 1 2 3 Press Menu/Set, 1, 3, 3. Press or to select (Low, Med, High or Off). Press Menu/Set. Press Stop/Exit. 3.Speaker Setting the Clock Change You can easily let the machine’s clock gain or lose one hour by using this feature. 1 Press Menu/Set, 1, 4. 4.Clock Change 2 Press or to select To Summer Time (or To Winter Time) 3 Press Menu/Set. 4 Press 1 to change to Winter Time or Summer Time.
Power Save Setting You can customise the machine’s Power Save key. The default mode is On. Your machine can receive faxes or calls even if the machine is Power Save mode. If you want to have your machine not to receive faxes or calls, turn this setting to Fax Receive:Off. (See Turning the machine to Power Save condition on page 1-5.) 1 Press Menu/Set, 1, 5. 5.P.Save Setting 2 Press or to select Off (or On). 3 Press Menu/Set. 4 Press Stop/Exit.
5 Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best suits your needs. LCD How it works When to use it Fax Only (automatic receive) The machine automatically answers every call as a fax. For dedicated fax lines. Fax/Tel* (fax and telephone) The machine controls the line and automatically answers every call. If the call is a fax it will receive the fax.
To select or change your Receive Mode 1 2 3 4 If it is not illuminated in green, press (Fax). Press Menu/Set, 0, 1. 1.Receive Mode Press or to select Fax Only, Fax/Tel, External TAD or Manual. Press Menu/Set. Press Stop/Exit. If you are changing the Receive Mode while in another operation, the LCD will return to that operation.
Setting the Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, keep the Ring Delay setting of 4. (See Fax Detect on page 5-5 and Operation from extension telephones on page 5-7.) 1 2 3 4 If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 1, 1. 1.
Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine prints the fax.) This pseudo/double-ring happens after the initial ringing from the phone company. Only the machine rings and no other phones on the same line will ring with the special pseudo/double-ring.
Fax Detect When you use this feature, you don’t have to press Mono Start, Colour Start, or the Fax Receive Code 51 when you answer a fax call. Selecting On allows the machine to receive fax calls automatically, even if you lift the handset of an extension or external phone. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another phone socket, just replace the handset and your machine will do the rest.
Printing a reduced incoming fax (Auto Reduction) If you choose On, the machine reduces an incoming fax automatically, so that it fits on to one page of A4 size paper. 1 2 3 4 If it is not illuminated in green, press Press Menu/Set, 2, 1, 5. Use or to select On (or Off). Press Menu/Set. Press Stop/Exit. (Fax). 5.Auto Reduction If you receive faxes that are split onto two pages, turn on this setting. But if sending document is too long, the machine may print it on two pages.
Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code 51, the machine starts to receive a fax. (See Fax Detect on page 5-5.) If the machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code #51 to take the call at an extension phone.
Using a cordless external handset If your cordless telephone is connected onto the line socket unit and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Tel/R to transfer the call to the cordless handset. Changing the remote codes Remote Codes might not work with some telephone systems. The preset Fax Receive Code is 51. The preset Telephone Answer Code is #51.
Reception into memory (Not available for colour fax reception) As soon as the paper tray becomes empty during fax reception, the screen will display Check Paper; please put some paper in the paper tray. (See How to load paper and envelopes on page 2-8.) If the Memory Receive is On at this time... The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory.
Polling Polling is the process of retrieving faxes from another fax machine. You can use your machine to 'poll' other machines, or you can have someone poll your machine. Everyone who is involved in Polling needs to set up their fax machines for Polling. When someone polls your machine to receive a fax, they pay for the call. If you poll someone's fax machine to receive a fax, you pay for the call. Some fax machines do not respond to the Polling feature.
Setup for Polling Receive with Secure Code You need to make sure you are using the same secure code as the other party. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 7. 7.Polling RX 3 Press or to select Secure. Press Menu/Set. 4 Enter a four-digit secure code. This is the same as the security code of the fax machine you are polling. 5 Press Menu/Set. 6 Enter the fax number you are polling. 7 Press Mono Start or Colour Start.
Sequential Polling The machine can request documents from several fax units in a single operation. You just specify several destinations in Step 5. Afterward, a Sequential Polling Report will be printed. 1 2 3 4 5 6 If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 1, 7. 7.Polling RX Press or to choose Standard, Secure or Timer. Press Menu/Set when the screen displays the setting you want. If you selected Standard, go to Step 5.
Telephone services BT Callsign (For U.K. Only) This machine feature lets you use the BT Callsign subscriber service which allows you to have at least two separate telephone numbers on one phone line. Each phone number has its own distinctive ringing pattern, so you know which phone number is ringing. This is one way you can have a separate phone number for your machine.
6 Setup Send How to fax You can send faxes from the ADF (automatic document feeder) or from the scanner glass. Enter Fax mode Before sending faxes, make sure green. If not, press setting is Fax. (Fax) is illuminated in (Fax) to enter Fax mode. The default How to dial There are three ways to dial. Manual dialling Press all of the digits of the phone or fax number.
Speed-Dialling Press Search/Speed Dial, #, and then the two digit Speed-Dial number. (See Storing Speed-Dial numbers on page 7-1.) two-digit number If the LCD shows Not Registered when you enter the Speed-Dial number, a number has not been stored for it. Search You can search for names you have stored in the Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing Speed-Dial numbers on page 7-1.
Faxing from the scanner glass You can use the scanner glass to fax pages of a book or one page at a time. The documents can be up to A4 size. To cancel, press Stop/Exit. 1 If it is not illuminated in green, press (Fax). 2 Load your document on the scanner glass. (See Using the scanner glass on page 2-3.) 3 Dial the fax number. Press Mono Start or Colour Start. The machine starts scanning the first page. If you press Colour Start, the machine starts sending.
Out of Memory message If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the scan. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation. If the memory is full and you are faxing a single page, it will be sent in real time. Automatic transmission This is the easiest way to send a fax.
Manual transmission Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax. 1 2 3 4 5 6 If it is not illuminated in green, press (Fax). Load your document. (See Load documents on page 2-1.) Pick up the handset of the external phone and listen for a dial tone. On the external phone, dial the fax number you want to call. When you hear the fax tone, press Mono Start or Colour Start. If you picked up the handset of the external phone, replace it.
Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. 1 2 If it is not illuminated in green, press (Fax) before pressing Menu/Set. After each setting is accepted, the LCD will ask if you want to enter more settings: Press 1 to select more settings. The Next LCD will return to the Setup Send 1.Yes 2.No menu.
Fax Resolution You can use the Fax Resolution key to change the setting temporarily (for this fax only). In fax mode, press Fax Resolution and or to select the setting you want, and then press Menu/Set. —OR— You can change the default setting: 1 If it is not illuminated in green, press (Fax). 2 Load your document. (See Load documents on page 2-1.) 3 Press Menu/Set, 2, 2, 2. 2.Fax Resolution 4 Press or to select the resolution you want. Press Menu/Set.
Manual and automatic fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Mono Start or Colour Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Mono Start or Colour Start. Redial/Pause only works if you dialled from the control panel. If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minutes intervals.
Dual Access (Not available for colour faxes) You can dial a number, and begin scanning the fax into memory— even when the machine is sending from memory or receiving faxes. The LCD shows the new job number and available memory. Your machine normally uses Dual Access. However, to send a colour fax, the machine will send the document in real time (even if Real Time TX is Off). The number of pages you can scan into the memory will vary depending on the data that is printed on them.
4 5 6 7 To change the default setting, press or to select On (or Off). Press Menu/Set. Go to Step 6. —OR— For the next fax transmission only, press or to select Next Fax Only. Press Menu/Set. Press or to select Next Fax:On (or Next Fax:Off). Press Menu/Set. Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu. —OR— Press 2 if you have finished choosing settings. Enter a fax number. Press Mono Start or Colour Start.
Cancelling a job while scanning, dialling and sending the document You can cancel a job while you are scanning it into memory by pressing Stop/Exit. You can also cancel a job while the machine is dialling or sending the document by pressing Stop/Exit. Cancelling a scheduled job You can cancel a fax job that is stored and waiting in memory. 1 2 3 4 Press Menu/Set, 2, 6. 6.Remaining Jobs Any jobs that are waiting will appear on the LCD.
Advanced sending operations Broadcasting (Not available for colour faxes) Broadcasting is when the same fax message is automatically sent to more than one fax number. Using the Menu/Set key, you can include Groups, Speed-Dial numbers and up to 50 manually dialled numbers. If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 90 (MFC-3420C only) or 150 (MFC-3820CN only) different numbers.
4 5 6 7 8 When the LCD displays the fax number or name of the other party, press Menu/Set. You will be asked to press the next number. Enter the next number. (Example: Speed-Dial number) When the LCD displays the fax number or name of the other party, press Menu/Set. Enter another fax number. (Example: Manual dialling using the dial pad.) Press Mono Start.
Delayed Fax (Not available for colour faxes) During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4. Press Menu/Set to accept it, or enter another time for the faxes to be sent. 1 2 3 4 5 6 If it is not illuminated in green, press (Fax). Load your document. (See Load documents on page 2-1.) Press Menu/Set, 2, 2, 3. 3.Delayed Fax Enter the time you want the fax to be sent (in 24-hour format). Press Menu/Set.
Delayed Batch Transmission (Not available for colour faxes) Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time. 1 2 3 4 If it is not illuminated in green, press Press Menu/Set, 2, 2, 4. Press or to select On (or Off). Press Menu/Set. Press Stop/Exit. (Fax). 4.
Setup for Polled Transmit with Secure Code (Not available for colour faxes) When you choose Polled TX:Secure, anyone who polls the machine must enter the polling secure code. 1 2 3 4 5 6 7 If it is not illuminated in green, press (Fax). Load your document. (See Load documents on page 2-1.) Press Menu/Set, 2, 2, 6. Press or to select Secure. Press Menu/Set. Enter a four-digit number. Press Menu/Set. Press 1 if you want to select additional settings. The display returns to the Setup Send menu.
TX Lock This feature allows you to prevent unauthorised access to the machine. When switched On, TX Lock prohibits most functions. The following functions listed are available while TX Lock is switched On. ■ Receiving faxes ■ Answering & making telephone calls with an external telephone ■ Scheduled Delayed Transmission* ■ Polling* ■ Fax Forwarding* ■ Remote Retrieval * Provided it was set before TX Lock was switched ON.
Using TX Lock You must use a password to switch TX Lock ON and OFF. Setting Up the TX Lock for the First Time 1 Press Menu/Set, 2, 0, 1. 1.TX Lock 2 Enter a 4-digit number as a new New Passwd:XXXX password. 3 Press Menu/Set. Verify:XXXX The screen prompts you to re-enter the password. 4 Re-enter the password and press Menu/Set. 5 Press or to choose Set TX Lock. 6 Press Menu/Set. The screen Password:XXXX prompts you to enter the password. 7 Enter a 4-digit password, followed by Menu/Set.
Changing the TX Lock Password 1 Press Menu/Set, 2, 0, 1. 2 3 4 5 6 7 8 9 1.TX Lock Press or to choose Set Password. Press Menu/Set. Old Passwd:XXXX The screen prompts you to enter the old password. Enter the current password. Press Menu/Set. New Passwd:XXXX Enter a 4-digit number as a new password. Press Menu/Set. Verify:XXXX The screen prompts you to re-enter the new password. Enter the new password again and press Menu/Set. Press Stop/Exit. Switching TX Lock ON 1 Press Menu/Set, 2, 0, 1. 1.
Switching OFF TX Lock 1 2 When TX Lock is switched ON, Password:XXXX press Menu/Set. Enter a 4-digit password and press Menu/Set. The screen displays Accepted, then after 2 seconds the display reverts to normal. TX Lock is now switched OFF. If the password you enter at Step 2 is incorrect, the screen would display Wrong Password. After 2 seconds the display will then return to displaying TX Lock Mode. You must then start from Step 1 to switch OFF TX Lock.
7 Quick-Dial numbers and dialling options Storing numbers for easy dialling You can set up your machine to do two types of easy dialling: Speed-Dial and Groups for Broadcasting faxes. If you lose electrical power, the quick-dial numbers that are in the memory will not be lost. Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the two-digit number, and Mono Start or Colour Start).
Changing Speed-Dial numbers If you try to store a Speed-Dial number where a number is already stored, the LCD will show the name stored there (or number) and will ask you to do one of the following: 1 Press 1 to change the stored 1.Change 2.Exit number. —OR— Press 2 to exit without making a change. How to change the stored number: ■ If you want to erase the whole number or whole name, press Stop/Exit when the cursor is under the first the digits or letters.
Setting up Groups for Broadcasting Groups allow you to send the same fax message to many fax numbers by pressing only a few keys (Search/Speed Dial, #, the two-digit number, and Mono Start). First, you’ll need to store each fax number as a Speed-Dial number. Then, you can combine them into a Group. Each Group uses up a Speed-Dial number. You can have up to six Groups, or you can assign up to 39 numbers (MFC-3420C) or up to 99 numbers (MFC-3820CN) to one large Group.
6 7 Use the dial pad and the chart on page 4-3 to enter a name for the Group. Press Menu/Set. (For example, type NEW CLIENTS). Press Stop/Exit. Name: You can print a list of all the Speed-Dial numbers. Group numbers will be marked in the column of “GROUP”. (See Printing reports on page 9-3.
Dialling options There are three ways to dial. (See How to dial on page 6-1.) Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as Speed-Dial numbers.
Pause Press Redial/Pause to insert a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause. Fax Redial If you’re sending a fax manually and the line is busy, press Redial/Pause to try again. Any time you want to make a second call to the last number dialled, press Redial/Pause to save time.
8 Remote Fax Options (Not available for colour faxes) Fax Forwarding After you have selected Fax Forwarding, Fax Storage is set to On automatically. If you bring the Fax Forwarding feature back to Off, Fax Storage stays on. Programming a Fax Forwarding number When Fax Forwarding is set to On, your machine stores the received fax in the memory. Then it dials the fax number you've programmed and forwards the fax message. 1 Press Menu/Set, 2, 5, 1. 1.Fax Forward 2 Press or to select On (or Off).
Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location using Fax Forwarding or Remote Retrieval operations. (See Remote commands on page 8-5.) If there is paper in your machine, a back-up copy of each fax will be printed. The LCD will show when you have a fax stored in memory. 1 2 3 Press Menu/Set, 2, 5, 2. 2.Fax Storage The LCD will ask you to choose a fax setting. Press or to select On (or Off). Press Menu/Set. Press Stop/Exit.
Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ). 1 2 Press Menu/Set, 2, 5, 3. Enter a three-digit code using numbers 0-9, or #. Press Menu/Set. (The preset ‘ 3.Remote Access ’ cannot be changed.
Remote Retrieval You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times. Using your Remote Access Code 1 2 3 4 5 6 Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, immediately enter your Remote Access Code (3 digits followed by ).
Remote commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands 95 1 OFF 2 Fax Forwarding 4 Fax Forwarding number 6 Fax Storage ON 7 Fax Storage OFF 96 97 If you hear one long beep, the change has been accepted.
Retrieving fax messages 1 2 3 4 Dial your fax number. When your machine answers, immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. As soon as you hear two short beeps, use the dial pad to press 962. Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by ## (up to 20 digits). You cannot use and # as dial numbers.
9 Printing reports Machine settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. —OR— Press Menu/Set, 2, 4, 2. 1.XMIT Report 2.Journal Period Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
Setting the Journal Period You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off, you can print the report by following the Steps on the next page. The default setting is Every 50 Faxes. 1 2 3 4 Press Menu/Set, 2, 4, 2. 2.Journal Period Press or to choose an interval. Press Menu/Set. (If you choose 7 days, the LCD will ask you to choose a day on which to begin the 7-day countdown.
Printing reports 1.Help List Prints the Help List so you can see at-a-glance how to quickly program your machine. 2.Quick-Dial Lists names and numbers stored in the Speed-Dial memory, in numerical order. 3.Fax Journal Lists information about the last incoming and outgoing faxes. (TX means Transmit.) (RX means Receive.) 4.XMIT Verify Prints a Transmission Verification Report for your last transmission. 5.User Settings Lists your settings. 6.Network Config Lists your Network settings.
10 Making copies Using the machine as a copier You can use your machine as a copier, making up to 99 copies at a time. Enter Copy mode (Copy) is illuminated Before making copies, make sure that in green. If it is not, press (Copy) to enter Copy mode. The default setting is Fax. You can change the number of seconds or minutes that the machine stays in Copy mode. (See Setting the Mode Timer on page 4-6.
Making a single copy 1 2 3 (Copy) to illuminate it in green. Press Load your document. (See Load documents on page 2-1.) Press Mono Start or Colour Start. To stop copying, press Stop/Exit. Making multiple copies 1 2 3 4 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Mono Start or Colour Start. To sort the copies, press the Options key.
Out of Memory message If the memory becomes full while you are Out of Memory making copies, the LCD message will guide you through the next step. If the Out of Memory message appears, press Stop/Exit to cancel or Mono Start or Colour Start to copy scanned pages. You will need to clear some jobs from the memory before you can continue. To gain extra memory, you can turn off Fax Storage. (See Setting Fax Storage on page 8-2.) —OR— Print the faxes that are in the memory.
Using the Copy keys (Temporary settings) When you want to change the settings only for the next copy, use the Temporary Copy keys. You can use different combinations. These settings are temporary, and the machine returns to its default settings 60 seconds after it finishes copying. If you want to use these temporary settings again, place the next document in the ADF within that time.
Enlarge/Reduce You can select the following enlargement or reduction ratios. Auto sets the machine to calculate the ratio that fits the size of your paper. Custom allows you to enter a ratio from 25% to 400%. Press Enlarge/Reduce 100% 142%:A5→A4 198%:10X15cm→A4 200% Custom(25-400%) 97%:LTR→A4 83%:LGL→A4 69%:A4→A5 50% 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99).
Quality You can select the copy quality. The default setting is Normal. Press Quality and 1 2 3 4 5 6 Normal Recommended mode for ordinary printouts. Good copy quality with adequate copy speed. Fast Fast copy speed and lowest ink consumption. Use FAST to save time (document to be proof-read, large documents or many copies). Best Use this mode to copy precise images such as photographs. BEST uses the highest resolution and slowest speed. or Press (Copy) to illuminate it in green.
Options Use the Options key to set the following copy settings only for the next copy. Press Copy Options Menu Selections Options select Factory Setting Page select Paper Type Plain/Inkjet/ Glossy (4-Color or 3-Color)/ Transparency Plain 10-8 Paper Size A4/A5/ 10(W)X15(H)cm A4 10-9 Brightness - + - + Contrast - + - + Stack/Sort Stack/Sort Page Layout Off(1 in 1)/ Off 10-13 2 in 1/4 in 1 (P)/ (1 in 1) 4 in 1 (L)/ Poster(3 x 3) No. of Copies No.
Paper Type You can change the paper type only for the next copy. Select the type of media that you are using to get the best print quality. 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Paper Type. Press Menu/Set. Press or to select the type of paper you are using (Plain, Inkjet, Glossy or Transparency). Press Menu/Set.
Paper Size You can change the paper size setting only for the next copy. You can copy only on, A4, A5 and Photo Card (10(W)X15(H)cm) paper. 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Paper Size. Press Menu/Set. Press or to select the size of paper you are using (A4, A5 or 10(W)X15(H)cm). Press Menu/Set. Press Mono Start or Colour Start.
Brightness You can adjust the copy brightness to make copies darker or lighter. 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Brightness. Press Menu/Set. + Press to make a lighter copy. —OR— Press to make a darker copy. Press Menu/Set. Press Mono Start or Colour Start. —OR— Press or for more settings.
Contrast You can adjust the copy contrast to help an image look sharper and more vivid. 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Contrast. Press Menu/Set. + Press to increase the contrast. —OR— Press to decrease the contrast. Press Menu/Set. Press Mono Start or Colour Start. —OR— Press or for more settings.
Sorting copies using the ADF You can sort multiple copies. Pages will be stacked in the order 123, 123, 123, and so on. 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Stack/Sort. Press Menu/Set. Press or to select Sort. Press Menu/Set. Press Mono Start or Colour Start. —OR— Press or for more settings.
N in 1 copy (Page Layout) You can save paper by copying either two or four pages onto one page. If you want to print a poster, use the scanner glass. 1 2 3 4 5 6 Press (Copy) to illuminate it in green. Load your document. (See Load documents on page 2-1.) Use the dial pad to enter the number of copies you want (up to 99). Press Options and or to select Page Layout. Press Menu/Set. Press or to select 2 in 1, 4 in 1 (P), 4 in 1 (L), Poster(3 x 3) (or Off(1 in 1)). Press Menu/Set.
2 in 1 4 in 1 (P) (P) 4 in 1 (L) (L) Poster (3X3) You can make a poster size copy of a photograph. For Poster copies, you cannot make more than one copy.
Changing the default copy settings You can change the default copy settings. These settings will stay until you change them again. Copy Quality 1 2 3 Press Menu/Set, 3, 1. Press or to select Normal, Best or Fast. Press Menu/Set. Press Stop/Exit. 1.Quality Brightness 1 2 3 Press Menu/Set, 3, 2. Press to make a lighter copy. —OR— Press to make a darker copy. Press Menu/Set. Press Stop/Exit. 2.Brightness Contrast You can change the contrast to help an image look sharper and more vivid.
Colour Adjustment 1 2 3 4 Press Menu/Set, 3, 4. 4.Color Adjust Press or to select Red, Green or Blue. Press Menu/Set. Press to increase the colour saturation. —OR— Press to decrease the colour saturation. Press Menu/Set. Return to Step 2 to select the next colour. —OR— Press Stop/Exit.
Legal limitations Colour reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.
PhotoCapture 11 Walk-Up Center (MFC-3820CN ™ only) Introduction Your Brother machine includes four media drives (slots) for use with popular digital camera media: CompactFlash®, SmartMedia®, Memory Stick® and SD (Secure Digital) Memory card. CompactFlash® SmartMedia® Memory Stick® SD Card The PhotoCapture Center™ feature lets you print digital photos from your digital camera at high resolution to get photo quality printing.
Basic flow Even if your machine is not connected to your computer, you can print photos directly from the digital camera media. This is the basic flow of the direct printing operation. For more detail information, please read this chapter from the next page. 1 Insert the media card firmly into the media drive (slot). PhotoCapture key lights. (See Getting started on page 11-3.) 2 Press PhotoCapture. If your digital camera supports DPOF printing, see DPOF printing on page 11-8.
Getting started There are separate slots on your machine, for a CompactFlash® card, a SmartMedia® card, Memory Stick® and SD Card. Use only Smart media cards with a 3.3v voltage rating. Firmly insert the card into the appropriate slot. SmartMedia® MemoryStick® SD Card CompactFlash® PhotoCapture key Lights: ■ PhotoCapture light is ON, the media card is inserted properly. ■ PhotoCapture light is OFF, the media card is not properly inserted.
Do NOT unplug the power cord or remove the media card from the media drive (slot) while the machine is reading or writing to the card (the PhotoCapture key is blinking). You will lose your data or damage the card. The machine can only read one Media card at a time so do not insert more than one card. The settings that you want to use with the card will be kept until you take out the media card from the drive (slot), print images or press Stop/Exit.
Printing the Index (Thumbnails) The PhotoCapture Center™ assigns numbers for images (such as No.1, No.2, No.3, and so on). It does not recognize any other numbers or file names that your digital camera or PC have used to identify the pictures. You can print a thumbnail page (Index page with 6 or 4 images per line). This will show all the pictures on the media card. 1 2 3 4 Make sure you inserted the media card. Press PhotoCapture. (See page 11-3.) Press or to select Print Index Print Index.
Printing images Before you can print an individual image, you have to know the image number. Print the Index first. (See Printing the Index (Thumbnails) on page 11-5.) 1 2 3 Make sure you inserted the media card. Press PhotoCapture. (See page 11-3.) Press or to choose Print Images Print Images. Press Menu/Set. If your media card is with DPOF information, the LCD shows DPOF Print:Yes, please go to DPOF printing on page 11-8. Use the dial pad to enter the image No.
Paper Type & Paper Size 5 Press or to select the type of paper you are using, (10x15cm Glossy, 13x18cm Glossy, A4 Glossy, A4 Plain, 10x15cm Inkjet or A4 Inkjet). Press Menu/Set. If you selected A4, go to Step 6. If you selected another size, go to Step 7. —OR— To print without changing settings, press Colour Start. Print Size 6 If you selected A4, press or to select the print size (10X8cm, 13X9cm, 15X10cm, 18X13cm or 20X15cm). Press Menu/Set, and go to Step 7.
DPOF printing DPOF stands for Digital Print Order Format. Major Digital Camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd. and Sony Corporation.) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to select on the Digital Camera display the images and number of copies you want to print.
Changing the default settings You can adjust the Print Quality, Paper & Print Size, Brightness, Contrast, Colour Enhance and Cropping settings, that are shown in the chart. These settings will remain set until you change them again. Press Menu/Set, 4, followed by the number of the setting you want to change. (See details on the following pages.) Print Quality 1 2 3 Press Menu/Set, 4, 1. Press or to select Normal, Fine or Photo. Press Menu/Set. Press Stop/Exit. 1.
Brightness 1 2 3 Press Menu/Set, 4, 3. Press to make a lighter print. —OR— Press to make a darker print. Press Menu/Set. Press Stop/Exit. 3.Brightness Contrast You can choose the contrast setting. More Contrast will make an image look sharper and more vivid. 1 2 3 Press Menu/Set, 4, 4. Press to increase the contrast. —OR— Press to decrease the contrast. Press Menu/Set. Press Stop/Exit. 4.
Colour enhancement You can turn on the colour enhancement feature to print more vivid images. 1 2 Press Menu/Set, 4, 5. Press or to select On (or Off). Press Menu/Set. 5.Color Enhance If you select On, you can customize the White Balance, Sharpness or Colour Density. 3 4 5 If you selected On, Press or to select White Balance. Press Menu/Set. —OR— To skip the White Balance. Press or to select Sharpness or Color Density. Press or to adjust the degree of White Balance. Press Menu/Set.
■ White Balance This setting adjusts the hue of the white areas of an image. Lighting, Camera settings and other influences will effect the appearance of white. The white areas of a picture may be slightly pink, yellow or some other colour. By using this adjustment you can correct this effect and bring the white areas back to pure white. ■ Sharpness This setting enhances the detail of an image. It is similar to adjusting the fine focus on a camera.
Cropping:On Cropping:Off Understanding the Error Messages Once you are familiar with the types of errors that can occur while you’re using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the machine will beep to get your attention. Media Error—This message will appear if you insert a media card that is either bad or not formatted, or when there is a problem with the media drive. To clear this error, take out the media card.
Using PhotoCapture Center™ from your PC You can access the media card that is in the media drive (slot) of the machine from your PC. See Using PhotoCapture Center™ from your PC. (See Using the PhotoCapture Center™ from your PC on page 7-1 in Software User’s Guide on the CD-ROM or Using the PhotoCapture Center™ from a Macintosh® (MFC-3320CN and MFC-3820CN only) on page 9-24 in the Software User’s Guide on the CD-ROM.
12 Important information For your safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring. The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.
Important safety instructions 1 2 3 4 5 6 7 8 9 10 Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall socket before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
11 12 13 14 Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes. Wait until pages have exited the machine before picking them up. Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions: ■ When the power cord is damaged or frayed. ■ If liquid has been spilled into the product. ■ If the product has been exposed to rain or water.
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © Copyright 2003 Brother Industries, Ltd. All rights reserved. Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries. Macintosh is a registered trademark of Apple Computer, Inc.
and routine 13 Troubleshooting maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION BT Callsign On The machine is set BT Callsign to ON. You cannot change the Receive Mode from Manual to another mode. Set BT Callsign to OFF. (See BT Callsign (For U.K. Only) on page 5-13.
ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Cover Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. Disconnected The other person or other person’s fax machine stopped the call. Try to send or receive again. Data Remains Print data remains in the machine’s memory. Re-start printing from your computer. Print data remains in the machine’s memory. The USB cable was unplugged while the computer was sending the data to the machine. Press Stop/Exit.
ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Out of Memory (May occur when the machine’s used as a printer) You can’t store data in the memory. (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in progress finish and then try again. —OR— Clear the data in the memory. (See Out of Memory message on page 10-3.) (Printing operation in process) Reduce print resolution. Paper Jam The paper is jammed in the machine. (See Printer jam or paper jam on page 13-5.
Document jams If the document is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 2 3 Take out any paper from the ADF that is not jammed. Lift the ADF cover. Pull the jammed document out to the right. 4 5 Close the ADF cover. Press Stop/Exit. Document is jammed inside the ADF unit. 1 2 3 Take out any paper from the ADF that is not jammed. Lift the document cover. Pull the jammed document out to the right. 4 Close the document cover.Press Stop/Exit.
Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the machine. Paper is jammed inside the front of the machine. Pull the jammed paper toward you. Paper is jammed in the paper tray. 1 Remove any paper from the paper tray that is not jammed.
2 Pull up the jammed paper to remove it. If you have difficulty removing the jammed paper, press and hold the paper release lever as you pull out the page. Paper Release Lever Paper is jammed inside the paper tray 1 Pull the paper tray out of the machine.
2 Pull up the jammed paper to remove it. Jammed paper Paper is jammed inside the machine. 1 2 Open the scanner cover by lifting the scanner cover. Remove the jammed paper. Scanner Cover If the jammed paper is under the print heads, unplug the machine, and then you can move the print heads to take out the paper. 3 Close the scanner cover.
If you are having difficulty with your machine If you think there is a problem with your machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed print and white streaks across the page or the top and bottom of sentences are cut off. This can be caused by static or interference on the telephone line.
DIFFICULTY SUGGESTIONS Phone Line or Connections The machine does not answer when called. Make sure the machine is in the correct receiving mode for your setup. (See Basic receiving operations on page 5-1.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. Sending Faxes Poor sending quality.
DIFFICULTY SUGGESTIONS Printer Difficulties Horizontal lines appear in text or graphics. Clean the print head. (See Cleaning the print head on page 13-12.) If you clean the print heads five times and the print has not improved, call Brother or your dealer for service. Scanning Difficulties TWAIN errors appear while scanning. Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort, click Scan in the File menu and select the Brother TWAIN driver.
DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3820CN only) Removable Disk does not work properly. a) Have you installed the Windows® 2000 update? If not, do the following: 1. Disconnect the USB cable. 2. Install the Windows 2000® update. Please see the Quick Setup Guide. After the installation the PC will be automatically restarted. 3. Wait about 1 minute after you reboot the PC, and then connect the USB cable. b) Take out the media card and put it back in again.
How to improve print quality Cleaning the print head To ensure good print quality, the machine will regularly clean the print head. You can start the cleaning process when needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean two colours at a time (Black/Cyan, Yellow/Magenta), or all four colours at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
STEP A: Colour block quality check The LCD shows: 4 5 1.Yes 2.No Check the quality of the four colour blocks on the sheet. (Black/Cyan/Yellow/Magenta). If all lines are clear and visible, press 1 (Yes) to go to STEP B. —OR— If you can see missing short lines as shown below, press 2 (No). OK Poor The LCD will ask you if the print quality is OK for each colour. 6 7 8 Is Step "A" OK? Black OK? 1.Yes 2.No Press 2 (No) for any colour with a problem. The LCD shows: Start Cleaning? Press 1 (Yes).
STEP B: Alignment Check The LCD shows: Is Step "B" OK? 1.Yes 2.No 9 10 11 12 13 Check the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches, press 1 (Yes) to finish STEP B. —OR— If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (No) to select it.
If you still see missing ink in this Print Quality Check Sheet, repeat the cleaning and test print procedures at least five times. If ink is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged colour. (Perhaps the ink cartridge was in your machine over six months or the expiration date written on the cartridge package has passed. Or, the ink may not have been stored properly before use.
Packing and shipping the machine Whenever you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. Caution Do NOT unplug the machine after a print job until you hear the final click. 1 First, remove all the ink cartridges and attach the white shipping cover. (See Replacing the ink cartridges on page 13-21.) After attaching the white shipping cover, press all the ink cartridge covers down.
5 Attach the yellow protective bar. Protective Yellow Bar 6 7 Remove the paper tray and output paper support. Wrap the machine in the bag and place it in the original carton with the original packing material.
8 Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. 9 Close the carton.
Routine maintenance Cleaning the scanner Unplug the machine and lift the document cover. Clean the scanner glass and the white film with isopropyl alcohol on a soft lint-free cloth. White Film Document Cover Open the document cover. Clean the white film and the glass strip under the film with isopropyl alcohol on a lint-free cloth.
Cleaning the machine printer platen Be careful not to touch the paper feed star wheels and flat cable, and encoding film. Be sure to unplug the machine from the AC power outlet before cleaning the printer platen. To clean your machine printer platen, wipe it with a soft lint free cloth that is dry.
Replacing the ink cartridges Your machine is equipped with an ink dot counter that automatically monitors the ink level in each colour cartridge. When the counter detects an ink cartridge is running out of ink, the machine will notify you with a message on the LCD. The LCD shows you which colour cartridges are low or empty. Be sure to follow the LCD prompts so you replace the colour cartridges in the appropriate order.
5 6 Open the new ink cartridge bag for the colour shown on the LCD, and then take out the ink cartridge. Hold the new ink cartridge as shown in the illustration, and then peel the sealing tape from the side of the ink cartridge. Carefully peel the tape in the direction away from you. Peel in the direction away from you! Opening To prevent spilling ink and staining your hands and clothing, remove the sealing tape gently. 7 8 9 Each colour has its own correct position.
10 If the ink cartridge you installed is not a brand new one, please be sure to press 2. —OR— For each new cartridge, press 1 on the dial pad to automatically reset the ink dot counter for that colour. (The ink dot counter enables the machine to notify you when a colour is running low.) The machine will enter a cleaning cycle for approximately 3 minutes for each replaced cartridge. The LCD alternately shows Cleaning and Please Wait.
■ Brother multifunction machines are designed to work with ink of a particular specification and work to a level of optimum performance when used with genuine Brother ink cartridges. Brother cannot guarantee this optimum performance if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother cartridges with this machine or the refilling of empty cartridges with ink from other sources.
G Glossary ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of an external phone. Automatic Redial A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy.
Compatibility group The ability of one fax unit to communicate with another. Compatibility is assured between ITU-T Groups. Contrast Setting to compensate for dark or light documents, by making faxes or copies of dark documents lighter and light documents darker. Delayed Fax Sends your fax at a specified later time that day. Distinctive Ring A subscriber service purchased from the telephone company that gives you another phone number on an existing phone line.
Gray scale The shades of gray available for copying and faxing photographs. Group number A combination of Speed-Dial numbers that are stored in a Speed-Dial location for Broadcasting. Help list A printout of the complete Menu table that you can use to program your machine when you do not have the User’s Guide with you. Fax Journal Lists information about the last 200 incoming and outgoing faxes. TX means Transmit. RX means Receive.
Pause Allows you to place a 3.5 second delay in the dialling sequence stored on Speed-Dial numbers. Press Redial/Pause as many times as needed for longer pauses. PhotoCapture Center™ (MFC-3820CN only) Allows you to print digital photos from your digital camera at high resolution for photo quality printing. Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs.
Scan to Card (MFC-3820CN only) You can scan a black and white or colour document into a Media Card. Black and white images will be in TIFF file format and colour images may be in PDF or JPEG file format. Search An electronic, alphabetical listing of stored Speed-Dial and Group numbers. Speed-Dial A pre-programmed number for easy dialling. You must press the Search/Speed Dial key and then #, and the two digit code to start the dialling process. Standard resolution 203 x 97 dpi.
S Specifications Product description General Memory Capacity Automatic Document Feeder (ADF) Paper Tray Printer Type Print Method LCD (Liquid Crystal Display) Power Source Power Consumption 8 MB (MFC-3420C) 16 MB (MFC-3820CN) Up to 20 pages Temperature: 20°C - 30°C Humidity: 50% - 70% Paper: 80 g/m2 A4 size 100 Sheets (80 g/m2) Ink Jet Piezo with 75 × 4 nozzles 16 characters × 1 line 220 - 240V 50/60Hz (MFC-3420C) Minimum Under 3.
Weight Noise Temperature Humidity 10 kg (MFC-3420C) 11 kg (MFC-3820CN) Operating: 48 dB A or less Standby: 35 dB A or less Operating: 10 - 35°C Best Print Quality: 20 - 33°C Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation) Print media Paper Input Paper Tray ■ Paper type: Plain paper, recycled paper, inkjet paper (coated paper), glossy paper, transparencies* and envelopes ■ Paper size: Letter, Legal, Executive, A4, A5, A6, JIS_B5, envelopes (commercial No.
Copy Colour/Black Colour/Black Copy Speed Mono Up to 12 pages/minute (A4 paper) Colour Up to 10 pages/minute (A4 paper) Does not include the time it takes to feed the paper. Based on Brother standard pattern. Fast mode Multiple Copies Stacks or Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Resolution Max.
Fax Compatibility ITU-T Group 3 Coding System MH/MR/MMR/JPEG Modem Speed Automatic Fallback 14400 bps: (MFC-3420C) 33600 bps: (MFC-3820CN) Document Size ADF Width: 148 mm to 216 mm ADF Height: 148 mm to 356 mm Scanner Glass Width: Max. 216 mm Scanner Glass Height: Max.
Memory Transmission Up to 200*1/170*2 pages (MFC-3420C) Up to 480*1/400*2 pages (MFC-3820CN) Out of Paper Reception Up to 200*1/170*2 pages (MFC-3420C) Up to 480*1/400*2 pages (MFC-3820CN) *1 “Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. *2 "Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code).
Printer Printer Driver Windows® 98/98SE/Me/2000 Professional and XP driver supporting Brother Native Compression mode and bi-directional capability Apple® Macintosh® QuickDraw® Driver For Mac OS® 8.6-9.2/Mac OS® X 10.1/10.2.
Computer requirements Minimum System Requirements Processor Minimum Speed Minimum RAM 98, 98SE Pentium 75MHz 24 MB 32 MB Me Pentium 150MHz 32 MB 64 MB 2000 Professional Pentium 133MHz 64 MB 128 MB XP*3 Pentium 233MHz Mac OS® 8.6 - 9.2 (Printing, Scanning*4 and PC-FAX Send Only) All base models meet minimum Requirements Computer Platform & Operating System Version Windows® Operating System Apple ® Macintosh® Operating System Mac OS® X 10.1/10.2.
Consumable items Ink Black and 3 individual colour ink cartridges separate from the print heads. Service Life of Ink Cartridge Approximately 500 page/Black cartridge at 5% coverage with 600 x 150 dpi resolution (Fast). Approximately 400 page/Colour cartridge at 5% coverage with 600 x 150 dpi resolution (Fast). These numbers are based on consecutive printing; the numbers will vary based on print frequency and number of pages. The machine periodically cleans the print head to maintain print quality.
Index A Access codes, storing and dialling .............................. 7-5 ADF (automatic document feeder) ....................... 2-1, 6-2 ADF cover ........................ 13-4 Answering machine (TAD) ......................................... 1-10 connecting ..................... 1-12 Automatic dialing .............................. 7-1 fax receive ....................... 5-1 fax redial .......................... 6-8 transmission .................... 6-4 B Broadcasting ....................
Search ..............................6-2 Speed-Dial ....................... 6-2 Dual Access ........................ 6-9 E ECM (Error Correction Mode) ........................................... 1-8 Envelopes ....................2-5, 2-7 Error messages on LCD ... 13-1 Check Paper .................. 13-1 Comm. Error ................... 13-1 Ink Empty ....................... 13-2 Not Registered ................. 6-2 Out of Memory ............... 13-3 while scanning a document ................................
G O Gray scale .................. S-4, S-5 Groups for Broadcasting .... 7-3 Options key (copying) Brightness .................... 10-10 Paper Size ..................... 10-9 Paper Type .................... 10-8 H HELP display messages ............ 3-1 navigation keys ............. 3-2 Help List ........................... 9-3 I Ink cartridges checking ink volume .... 13-15 replacing ...................... 13-21 Ink Dot Counter .............. 13-21 J Jams original ...........................
R Receive Mode ..................... 5-2 External TAD .................... 5-1 Fax Only ........................... 5-1 Fax/Tel ............................. 5-1 Manual ............................. 5-1 Redial/Pause ....................... 6-8 Reducing copies ............................. 10-5 reducing long faxes ......................... 5-6 Remote Retrieval ................ 8-4 access code ..............8-3, 8-4 commands ........................ 8-5 getting your faxes ............. 8-6 Reports ...........
Press 9 0. EXIT REMOTE OPERATION Press 9 8 then for External TAD, press 1. Fax/Tel, press 2. Fax Only, press 3. CHANGE RECEIVE MODE 1 long beep — Fax messages 3 short beeps — No messages Press 9 7 1 CHECK RECEIVING STATUS 4 Using Remote Access Code 1 Dial your fax number from a telephone or fax machine using touch tone. 2 When your machine answers, immediately enter your Remote Access Code (3 digits followed by ).
Changing Remote Access Code When you are at the machine: The cannot be changed. 1 Press Menu/Set, 2, 5, 3. 2 Enter a three-digit number from 000 to 998. 3 Press Menu/Set. 4 Press Stop/Exit. Remote Commands CHANGE FAX FORWARDING SETTING Press 9 5. then to Turn feature Off, press 1. Select Fax Forwarding, press 2. 2 Program Fax Forwarding Number, press 4. Enter the new fax number where you want your fax messages forwarded followed by . Turn Fax Storage On, press 6. Turn Fax Storage Off, press 7.
This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries.
