User Manual

9-2 Parts Replacement
9.4 Parts Ordering Information
9.4.1 Placing Your Order
Customers can order spare parts by contacting Nordson ASYMTEK Customer Service. Your Customer
Service Representative can take your order or assist you in setting up an account to purchase spare parts
through our Internet Web Store. When ordering parts, be prepared to provide the following information:
•
Your Company Name
•
Billing Address
•
Shipping Address
•
Part Number and Description of Part
• Purchase Order Number • Quantity
• Coating System Serial Number
(found on back panel)
• Shipping Instructions with Collect
Account Number
 NOTE Find Customer Service contact information in the front of this manual or click on
Customer Service on Nordson ASYMTEK web page
http://www.nordsonasymtek.com
.
9.4.2 Shipping Instructions
When ordering parts, specify which carrier you prefer to use and provide your shipping account number.
If no instructions are received, Nordson ASYMTEK will determine the best shipping method and items
will be shipped prepaid with the shipping charge added to the invoice.
9.4.3 Warranty
Contact Nordson ASYMTEK Technical Support for any warranty issues pertaining to spare parts.
9.4.4 Credit and Exchanges
Contact Nordson ASYMTEK Customer Service for credit or exchanges of recommended spare parts or
refurbished components (components restored to original specifications but not sold as new).
9.4.5 Return Material Authorization
Contact Nordson ASYMTEK Technical Support to obtain a Return Material Authorization (RMA) before
returning any parts
.
 NOTE Find your local Technical Support contact on the Nordson ASYMTEK web page,
www.nordsonasymtek.com.