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54 z Norman Security Suite - User’s Guide

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If you cannot solve your problem with these tools, then try:

Contact information

This page provides phone numbers and addresses so you can get in

touch with your local Norman office/representative.

Automatic repair

If you are experiencing any problems with your installed version of the

Security Suite, you could always try to run an automatic repair before

you contact support personnel.

When you click Automatic repair, a process is started in the

background which checks your installation and if necessary updates

files or components. You’ll see the cog symbol in the tray menu while

automatic repair is running. See ‘Tray icons’ on page 17 for an

explanation of icons that affect the Security Suite.

If you don’t have access to a graphical user interface, you can run

delnvc5.exe from c:\Program Files\Norman\nvc\bin

and choose the Repair option.

Using eLogger to monitor your installation

eLogger is an application located in ...\norman\npm\bin that

keeps track on everything the Program Manager is doing in managing

the Security Suite.

eLogger is always running if a working installation of the Security

Suite is running. The application is collecting and storing the last 100

Kb of information on Security Suite-related activities.

You can save eLogger information which automatically is stored as txt

files in ...Norman\logs with the name ELG_mmdd_hhmmss.

There is no need to worry even if there are numerous entries in the log.

The eLogger records everything that’s related to the Security Suite, so

many entries don’t suggest that something is wrong.

eLogger information can be particularly useful for support personnel.