Installation Guide

17
TROUBLESHOOTING
PROBLEMS POSSIBLE CAUSES SOLUTIONS
The ice
maker does
not work.
The voltage is lower than 98V. Turn off the ice maker. Restart the unit
only when the voltage is normal.
The ambient temperature is too low
(< 50°F/10°C).
Try using the ice maker again when
the ambient temperature is above
50°F/10°C.
The compressor
is functioning,
however no ice
was made.
The refrigerant leaks. Rell the refrigerant and test for leakage.
The refrigerating system is blocked. Replace the lter for the N
2
lling system.
Solenoid valve opens constantly. Replace the solenoid valve.
The condensing fan does not work. Check whether the condensing fan
works.
The hall element is located on the
sprinkler. It is a sensor that detects ice
thickness and ice level. It may not be
functioning.
Verify that the hall element is in its proper
position (you may nd the hall element
on the lower right corner of the sprinkler)
and is functioning.
Blockage of the condensor. Clean the condensor by brush or
compressed air, and clean off the dust
on the condensor. DO NOT use water
to wash.
The compressor
does not work.
Water shortage. Check the water supply system (water
inlet valve and water inlet tube).
Ice full. Remove some ice.
The shell temperature
is too high.
Turn off the ice maker. Restart the unit in
approximately 1 hour.
The water low
indicator light is
illuminated.
There is a water shortage in the water
supply system.
Ensure the water supply system is
connected to a potable water supply and
there are no obstructions. Then restart
the ice maker.
The water inlet valve is damaged. Check the water inlet valve.
Water pressure is too low. The water pressure should not be lower
than 1 kg/cm.
Water scale disables the water level
sensor.
Clean the water scale on the water level
sensor.
Breakdown of the water level sensor. Change the water level sensor.
Please reference the below table to identify the cause and solution of your particular problem. If you
cannot solve the problem on your own, please contact our Customer Service Department toll-free at
888-775-0202.