Title page Nortel Networks Communication Server 1000 IP Phone 2001 User Guide
Revision history Revision history September 2004 Standard 2.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. June 2004 Standard 1.00. This document is issued to support Nortel Networks Communication Server 1000 Release 4.0.
Revision history 4
Contents Contents About the IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14 Security features . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . .
Contents Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office on your remote telephone . . . . . . . . . . . . . . 69 Virtual office on your office telephone . . . . . . . . . . . . . . .
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About the IP Phone 2001 About the IP Phone 2001 The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: In this guide, soft key labels display directly above the soft key.
About the IP Phone 2001 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.
About the IP Phone 2001 Use the Goodbye key to terminate an active call. (Goodbye) (Hold) Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. Press the Message (Inbox) key to access your voice mailbox. (Msg/Inbox) Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.
About the IP Phone 2001 Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu may not be available on your IP Phone 2001. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen display. The LCD screen display above the key changes, based on the active feature. Note: When a triangle appears before a key label, the feature is active. When a message has been left for the user, the Message waiting indicator flashes.
About the IP Phone 2001 Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information. • The lower display area provides soft key label information. Figure 2 shows the idle LCD screen display.
About the IP Phone 2001 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software. Security features Your Station Control Password (SCPW) enables the following security features: • Electronic Lock to prevent others from making calls from your telephone.
About the IP Phone 2001 4. Use the keypad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password. 6. Press the Select key. 7. Use the keypad to enter the new password. 8. Press the Select key to accept the new password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.
Connect the IP Phone 2001 components Connect the IP Phone 2001 components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack. Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset. 2.
Connect the IP Phone 2001 components Figure 3: IP Phone 2001 connections 17
Configure options on the IP Phone 2001 Configure options on the IP Phone 2001 The IP Phone 2001 Services menu lists the following submenus: • The Telephone Option menu enables you or your system administrator to configure telephone preferences. • The Password Admin menu enables you or your system administrator to change the Station Control Password.
Configure options on the IP Phone 2001 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services key. (Services) 2. Press the Navigation keys to scroll and highlight Telephone Option. 3. Press the Select key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language...). 5. Press the Select key. The display provides information required to adjust your selection. 6.
Configure options on the IP Phone 2001 Adjust volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust Ringer volume: 1. Press the Navigation keys to scroll and highlight Ringer. 2. Press the Select key. or 3. To increase or decrease the Ringer volume, choose one of the following: — Press the Lower/Higher soft keys. — Press the Navigation keys.
Configure options on the IP Phone 2001 4. Choose one of the following: or — Press the Select key to save the volume level and return to the Telephone Option menu. — Press the Cancel key to keep existing settings. To adjust Handset listen volume: 1. Press the Navigation keys to scroll and highlight Handset listen. 2. Press the Select key. or 3. To increase or decrease the Handset listen volume, choose one of the following: — Press the Lower/Higher soft keys. — Press the Navigation keys. 4.
Configure options on the IP Phone 2001 To adjust On-hook dialing/listen volume: 1. Press the Navigation keys to scroll and highlight On-hook dialing/listen. 2. Press the Select key. or 3. To increase or decrease the On-hook dialing/listen volume, choose one of the following: — Press the Lower/Higher soft keys. — Press the Navigation keys. 4. Choose one of the following: or — Press the Select key to save the volume level and return to the Telephone Option menu.
Configure options on the IP Phone 2001 To adjust the Buzzer volume: 1. Press the Navigation keys to scroll and highlight Buzzer. 2. Press the Select key. or 3. To increase or decrease the buzzer volume, choose one of the following: — Press the Lower/Higher soft keys. — Press the Navigation keys. 4. Choose one of the following: or — Press the Select key to save the volume level and return to the Telephone Option menu. — Press the Cancel key to keep existing settings.
Configure options on the IP Phone 2001 Adjust display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu. To adjust display screen contrast: or 1. To increase or decrease the display contrast level, choose one of the following: — Press the Lower/Higher soft keys. — Press the Navigation keys. 2.
Configure options on the IP Phone 2001 Select a language The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone Option menu. To select a language: 1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). Deutsche 2. or Choose one of the following: — Press the Select key to save the language and return to the Telephone Option menu.
Configure options on the IP Phone 2001 Select Date/Time format There are several Date/Time formats. Formats are based on the 12-hour clock and the 24-hour clock.To select a date/time format, press the Services key and select Date/Time… from the Telephone Option menu. To select a date/time format: 1. Press the Navigation keys to scroll and highlight the desired format. Sample formats appear in the upper right–side of the display area. 2.
Configure options on the IP Phone 2001 Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. To choose a local dialpad tone, press the Services key and select Local DialPad Tone from the Telephone Option menu. To select Local DialPad Tone: 1. Press the Navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones.
Configure options on the IP Phone 2001 Select Ring type The Ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1. Press the Navigation keys to scroll and highlight one of the ring types. Ring type 3 2. Press the Play key to sample the ring tone. 3. Choose one of the following: or — Press the Select key to save the ring type and return to the Telephone Option menu.
Configure options on the IP Phone 2001 View set information The set information option displays the following set-specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view set information, press the Services key and select Set Info from the Telephone Option menu. To view set information: 1. Press the Navigation keys to scroll through the list containing set information. 2. Press the Cancel key to return to the Telephone Option menu.
Make a call Make a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2001. Use Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Use On-hook dialing 1. Leave the handset in the cradle. 2. Press the Line (DN) key.
Make a call 3. Dial the number when the dial tone sounds. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key.
Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Press the Line (DN) key to dial the number. (Line) 3. Lift the handset when the called party answers. To edit a Predial number: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: — To erase all numbers, press the Clear key. Re-enter numbers to be dialed.
Make a call 3. Press the Line (DN) key to dial the number.
Make a call Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: — Press the Ring Again key. or — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1.
Make a call To deactivate Ring Again before notification: Choose one of the following: — Before hearing the notification tone, press the Ring Again key a second time. or — Enter the Ring Again Deactivate FFC. Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset — Lift the handset. — Press the Line (DN) key. (Line) or 2.
Make a call Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. To create a Speed Call number: 1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, enter the access code (for example, “9”). — Enter the telephone number (internal, external, or long-distance number). 3.
Make a call 3. Dial the Speed Call code to automatically dial the number. Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: or — Press the System Speed Call key. — Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.
Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to answer a call.
While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call. To place a call on hold: Press the Hold key. (Hold) To retrieve a call on hold: Press the Line (DN) key. (Line) Transfer a call Use the Transfer feature to redirect a call to the appropriate person.
While on an active call 2. Dial the DN number to which the call is transferred. 3. When that number rings or a person answers, press the Transfer key to connect the calling party. To return to the original call, if the transfer is incomplete: (Line) If the person called is not available, press the Line (DN) key to reconnect to the original call. Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.
While on an active call or — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer key and repeat the transfer (to a different DN). (Goodbye) — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer.
While on an active call Use Call Park Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most calls. To park a call on the System Park DN or your own DN: During an active call, press the Park key twice.
While on an active call To retrieve a parked call: 1. Lift the handset. 2. Press the Park key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant.
While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1. Press the Call Party key. The caller is placed on hold. 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charge a call or charge a forced call” on page 58. 3.
While on an active call Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone. To activate Call Trace: or 1. Press the Transfer key or the Conference key. 2. Dial the SPRE code followed by 83 or enter the Call Trace FFC to automatically reconnect. Note: Contact your system administrator for the Call Trace feature SPRE code.
While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, that call cannot be forwarded. To forward your calls or change the forward number: 1. Press the Forward key. 2. Dial the DN where you want to forward your calls. 3. Press the Forward key.
While away from your desk To reinstate Call Forward to the same number: Press the Forward key twice. Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To activate Internal Call Forward: 1. Lift the handset and enter the Internal Call Forward Activate FFC. 2.
While away from your desk Use Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone. To activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN.
While away from your desk 7. Press the # key. To deactivate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the # key.
While away from your desk Secure your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your Station Control Password, please refer to “Security features” on page 14. To lock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. (Goodbye) — If dialing the FFC remotely, dial your DN. To unlock your telephone: 1.
While away from your desk 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. (Goodbye) — If dialing the FFC remotely, dial your DN.
Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself. The number of people the Conference feature supports depends on your telephone configuration. To set up a conference call: 1. While on a call, press the Conference key to place the party on hold. You receive dial tone. 2.
Talk with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye) 2. Press the Line (DN) key to return to your original call.
Talk with more than one person Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC. — The feature automatically calls all group members. — The telephone numbers of the group members display as they answer. — When a person in your group is on a conference call or another group call, they are not connected to your group call.
Talk with more than one person To end a Group Call: Press the Goodbye key. (Goodbye) Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: 1. Lift the handset. 2. Enter the Make Set Busy Activate FFC. To deactivate Make Set Busy: 1. Lift the handset. 2. Enter the Make Set Busy Deactivate FFC.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To use Call Page: 1. Lift the handset. 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key.
Additional call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. To charge a call in progress: 1.
Additional call features 3. Dial the charge account number. 4. Press the Line (DN) key to return to the call. (Line) To charge a call to an account when you transfer a call: 1. Press the Transfer key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the Transfer key when you hear the telephone ring.
Additional call features To charge a call to an account when you add someone to a conference call: 1. Press the Conference key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference key.
Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a telephone number: 1. Enter the Override FFC to initiate a Forced Camp-on.
Additional call features Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a telephone number. 1. Enter the Override FFC to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen.
Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: You dial a telephone number and receive a busy signal. Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After the Override feature joins you to their call, a short tone repeats every 16 seconds. To end the connection: Press the Goodbye key.
Additional call features Use Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephone. To use Automatic Preselection (Meet–me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds.
Additional call features To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus their own DN number. (Goodbye) 3.
Additional call features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailable) tone sounds.
Additional features Additional features Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of your telephone's features to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When designated as the office telephone, the IP Phone 2001 can be activated for Virtual Office by the IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2001.
Additional features 4. Enter your User ID (for example, your DN including the access code) at the prompt. Note: This must be an ESN number. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server” displays. Note 2: After three failed login attempts, wait one hour before attempting to log in again.
Additional features Virtual Office on your remote telephone Figures 4 to 7 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office.
Additional features Figure 6: Logged on to an IP Phone 2001 using an IP Phone 2004 Figure 7: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys. A User information line appears on all displays listing the number of your office telephone.
Additional features Virtual office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational. A Logged Out message displays on your telephone alerting you that your office telephone is being used for Virtual Office.
Additional features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID and password (this logs the office telephone back on to your office network). 2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual key to log in to another IP Phone. Virtual Office logout To log out from a remote telephone: 1.
Additional features Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is active (not idle). Wait for remote telephone to become idle and try again. ACD IP Phone is logged in. Log out of ACD IP Phone before initiating Virtual Office from another IP Phone.
Additional features Table 1: Troubleshoot Virtual Office (Part 2 of 3) Displayed Message Probable Cause Action Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional features Table 1: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Probable Cause Action Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify system administrator if problem persists. Server Unreachable (2) Network problem. Notify system administrator if problem persists.
Additional features Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes.
Additional features Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. 1. Press the Services key to access the Services menu. (Services) 2. Using the Navigation keys, highlight Resume Normal Mode. 3. Press the Select key (the telephone registers back to the Main Office).
Additional features Troubleshoot MG 1000B When you use MG 1000B, error messages may display on–screen. The following table lists error messages and actions to correct the causes. Table 2: Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local mode. Press the Services key, and then select Resume Normal Mode. Network problem. Contact system administrator if problem persists. Gatekeeper unable to find endpoint from Branch User ID. Notify system administrator.
Hospitality features Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant. To enter the time for an Automatic Wake-Up call: 1. Lift the handset. 2.
Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is entered as 2145. 4.
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator.
Flexible Feature Codes (FFCs) 82
Terms you should know Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the LCD display screen such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz. It is used by 10BaseT, 100BaseT4, and 100BaseTX installations. The cable normally has four pairs of copper wire.
Terms you should know Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the dial pad that enable features (for example, Ring Again). Goodbye key A fixed key used to end an active call. Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Information display Any display of call activity, lists, prompts, and status of calls.
Terms you should know Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Telephone Option menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features.
Terms you should know Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.
Terms you should know 88
Index Index A About the IP Phone 2001 9 Answer a call 38 Attendant 83 Enhanced Override 61 F Fastbusy 83 Automatic Wake-Up 79 Feature display 83 B Flexible Feature Code (FFC) 47, 48, 49, 54, 61, 84 Basic features 9 Fixed key 84 Flexible Feature Codes (FFCs) 81 C Forced Camp-on 62 Call features and Flexible Feature Codes 14 Forward key 46 Call Forward 46 G Call Page 57 Goodbye key 11, 84 Call Page Connect 57 Group Call 54 Call Park 42 Call party information 83 H Calling Party Number 44
Index Local DialPad Tone 27 M Make Set Busy 56 Malicious call trace 45 Media Gateway 1000B 76 Meet-me page 64 Message key 11, 84 Message waiting indicator 12, 85 N Navigation keys 11, 85 O Off-hook 85 Off-hook dialing 30 On-hook dialing 30 Override 61 Override a busy signal 63 P Page Meet-me code 64 Paging tone 85 Predial feature 32 Privacy Release 63 R Radio Page 64 Record a Calling Party Number 44 S Secure your telephone 50 Services key 11, 85 Services menu 18 Set information 29 Shared Directory Nu
Index phone 71 Virtual Office on your remote telephone 69 Volume adjustment 20 Volume control bar 10 91
Index 92
Nortel Networks Communication Server 1000 IP Phone 2001 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Document Release: Standard 2.00 Date: September 2004 Produced in Canada Internet address http://www.nortelnetworks.
