User's Guide
Table Of Contents
- Title page
- Revision history
- Contents
- About the Nortel IP Phone 2004
- Entering and editing text
- Connecting the components
- Configuring options
- Making a call
- Answering a call
- While on an active call
- Incoming calls
- While away from your desk
- Talking with more than one person
- Working without interruption
- Additional call features
- Using AutoDial Transfer
- Using the Buzz signal
- Using Call Page Connect to make an announcement
- Using Centrex/Exchange Line Switchhook Flash
- Charging a call or charging a forced call
- Using Enhanced Override
- Using Forced Camp-on feature
- Overriding a busy signal
- Using Privacy Release
- Using Radio Page
- Using Voice Call
- Additional phone features
- Using Hospitality features
- Accessing External Server Applications
- Flexible Feature Codes (FFCs)
- Accessories
- Terms you should know
- Index
Additional phone features
111
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 2
lists error messages and actions to correct the causes.
Table 2: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Actions
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in. Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Make-Set-Busy is
inactive on ACD IP
Phone.
Configure Make-Set-
Busy active on ACD
IP Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.