User Manual

70 Appendix A Troubleshooting guidelines
216669-A
Preliminary Draft - Nortel Networks Confidential
Troubleshooting tips
Review the following troubleshooting tips before contacting Technical Support.
Table 4 Troubleshooting tips
Problems Possible Solutions
My computer cannot find the
Adapter
• Make sure the Adapter has no physical damage.
• Make sure the Adapter is properly inserted in the
CardBus slot.
• Try the Adapter in other CardBus slots.
• Try another Adapter in that particular CardBus slot.
• Check whether there are conflicts caused by other
network cards in the computer. Remove all other cards
then try this Adapter separately.
I cannot access any network
resources from the
computer.
• Make sure the correct software is installed.
• Uninstall and reinstall the driver/utility (see Chapter 2 for
the procedures).
• Make sure all network devices are receiving power and
working well.
• Check whether the SSID is set properly.
• Check with the network administrator to see whether the
Access Point is configured properly to accept your
signal.
• If you have trouble accessing the Internet, make sure to
check with the network administrator for further
instructions.