WLAN IP Handset 2210/2211/2212 User Guide BCM Business Communications Manager Document Status: Standard Document Number: NN40050-101 Document Version: 01.
Copyright © 2005–2006 Nortel Networks, All Rights Reserved The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Task list 3 Task list To select the Keypad Autolock ......................................................................................19 To select a language .....................................................................................................19 To select the Ring Cadence ..........................................................................................20 To select the Ring Tone ................................................................................................
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Contents 5 Contents Task list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 1 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Program Feature menu items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Chapter 4 Features, functions, and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Answer calls . . . . . . .
Chapter 1 Getting started This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area. This section contains information on the following topics: • • • • “About this guide” on page 7 “Audience” on page 7 “Symbols and text conventions” on page 8 “How to get Help” on page 10 About this guide This document describes the features and functions of the WLAN IP Handset 2210, 2211, and 2212 phones.
Chapter 1 Getting started Symbols and text conventions These symbols are used to highlight critical information for the BCM system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock. Warning: Alerts you to conditions where you can cause the system to fail or work improperly. Note: Alerts you to important information. Tip: Alerts you to additional information that can help you perform a task.
Chapter 1 Getting started 9 These conventions and symbols are used to represent the Business Series Terminal display and dialpad. Convention Example Used for Word in a special font (shown in the top line of the display) Pswd: Command line prompts on display telephones. Underlined word in capital letters (shown in the bottom line of a two line display telephone) PLAY Displaybutton option. Available on two line display telephones. Press the button directly below the option on the display to proceed.
Chapter 1 Getting started How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best source of support for Nortel products is the Nortel Support Web site: http://www.nortel.
Chapter 2 WLAN Handsets overview The Nortel WLAN Handset 2210, WLAN Handset 2211, and the WLAN Handset 2212 for BCM are fully functional wireless handsets specifically designed for the busy office environment. In this user guide, the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 are referred to generically as WLAN Handset.
Chapter 2 WLAN Handsets overview This guide contains information about: • • • • • • “WLAN Handset buttons and keys” on page 12 “WLAN Handset display” on page 14 “WLAN handset states” on page 17 “Setting up the WLAN Handset” on page 18 “Feature and function keys” on page 31 “Basic call features” on page 35 The following figure shows the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212. Note: The WLAN Handset 2210 and WLAN Handset 2211 are shown in the desktop charger.
Chapter 2 WLAN Handsets overview 13 Figure 2 WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 buttons and keys G C G G D A C B I J E F WLAN Handset 2210 D D A C H B E E F WLAN Handset 2211 J I J I B A F WLAN Handset 2212 The following table describes the WLAN Handset buttons and keys. Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 1 of 2) Button/key Power On/Start Call key Turns on the handset. This key also affects some of the states of the handset.
Chapter 2 WLAN Handsets overview Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 2 of 2) Button/key Description Up, Down, and Select buttons Enables you to navigate and activate the various menu options. Adjusts the speaker and ringer volume. G Push-to-Talk button Push-to-Talk is available on the WLAN Handset 2211 only. Activates the Push-to-Talk feature on the WLAN Handset 2211. H I Left arrow and Star button Enables scrolling to the left for menu navigation.
Chapter 2 WLAN Handsets overview 15 The following figure shows an example of the WLAN Handset display. Figure 3 WLAN Handset display Status area Information area Feature options area Status area The status area displays the handset status. It can include: • • • status indicators (see the table below) left and right arrows a series of dots representing the line keys, which change to a number when active The following table describes the status indicators on your WLAN Handset.
Chapter 2 WLAN Handsets overview Table 2 Status indicators J I H G F These symbols give a visual indication (from strong to weak) of the signal strength to the handset. No Service You are outside the coverage area and cannot receive or place calls. The out-of-service tone plays. Return to the coverage area to re-establish the connection. Note: The No Service status indicator displays in the information area of the handset display. DCB These symbols give a visual indication of the Battery charge.
Chapter 2 WLAN Handsets overview 17 Feature options area When a feature is activated, or when you are on an active call, the Feature options area shows you the action you must take to proceed. For example: Pswd. This means you must enter your mailbox password. The Feature options area shows the label for the Ftre soft key and for the three display soft keys. These button labels appear directly above the Feature and display soft keys, and to the right of the Ftre label on the display.
Chapter 2 WLAN Handsets overview Table 3 States of the WLAN Handset State Description Active (on-hook) This state is entered when the handset is in standby state and the user presses the Menu key. The handset appears to be on-hook from the Call Server point of view, and loud ringing will occur (when required). The handset display is active and the Menu, FCN and Line menus can be accessed. The user returns to the standby state by pressing the Power Off/End Call key.
Chapter 2 WLAN Handsets overview 19 To select the Keypad Autolock 1 Press 2 Press the Up and Down buttons to scroll through the menu and highlight Phone Options. 3 Press the Select button (or OK) to select Phone Options. 4 Press the Up and Down buttons to scroll through the menu and highlight Keypad Autolock. 5 Press the Select button (or OK) to select Keypad Autolock.
Chapter 2 WLAN Handsets overview 6 Do one of the following: • • Press UP to return to the previous menu and configure another option. Press to exit all menus and return to the standby state. You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state. Ring Options The Ring Options enables you to configure the WLAN Handset ring tone for the three different ringer types: Telephone Ring, Auxiliary 1, and Auxiliary 2.
Chapter 2 WLAN Handsets overview 8 Scroll to one of the desired options: • • • • • 9 21 Off — ringer is turned off. PBX — ringing uses the distinctive ringing pattern sent to the handset from the call server. Continuous — ringing is continuous. Short Pulse — ringing occurs in short bursts. Long Pulse — ringing occurs in long bursts. Press the Select button (or OK) to select the highlighted option. 10 Do one of the following: • • Press UP to return to the previous menu and configure another option.
Chapter 2 WLAN Handsets overview 10 Press the Select button (or OK) to select the highlighted option. 11 Do one of the following: • • Press UP to return to the previous menu and configure another option. Press to exit all menus and return to the standby state. You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state. To select the Ring Volume 1 Press 2 Press the Up and Down buttons to scroll through the menu and highlight Ring Options.
Chapter 2 WLAN Handsets overview 8 Scroll to one of the desired options: • • • • • 9 23 Off — vibration is turned off. PBX — vibration uses the distinctive pattern sent to the handset from the call server. Continuous — vibration is continuous. Short Pulse — vibration occurs in short bursts. Long Pulse — vibration occurs in long bursts. Press the Select button (or OK) to select the highlighted option.
Chapter 2 WLAN Handsets overview Phone Options The Phone Options menu enables you to configure: • • • • • Noise Mode — enables you to adjust the WLAN Handset for different levels of noise within the working environment. Key Tones — determines if tones play when the keys are pressed. Warning Tones — determines if warning tones — such as system up, system down or out of range — are played. Display Contrast — controls the amount of contrast for the display for different lighting conditions.
Chapter 2 WLAN Handsets overview 6 25 Press the Up and Down buttons to scroll through the menu and highlight one of the following settings: • • Enable Tones (default) Disable Tones 7 Press the Select button (or OK) to select the highlighted setting. 8 Do one of the following: • • Press UP to return to the previous menu and configure another option. Press to exit all menus and return to the standby state.
Chapter 2 WLAN Handsets overview 7 Press the Select button (or OK) to select the highlighted setting. 8 Do one of the following: • • Press UP to return to the previous menu and configure another option. Press to exit all menus and return to the standby state. You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state. Configure push-to-talk Push-to-talk is available on the WLAN Handset 2211 only.
Chapter 2 WLAN Handsets overview 27 Adjust ringer volume You have two ways to adjust the ringer volume: • • Press the Up or Down button while the handset is ringing. configure the volume using the FCN button when in standby state. See “To select the Ring Volume” on page 22 for further information. Adjust speaker volume You can increase or decrease the speaker volume of the WLAN Handset 2211 only. You have two ways to adjust the ringer volume: • • Press the Up or Down button while on a call.
Chapter 2 WLAN Handsets overview To silence the ringer using the Function menu 1 Press 2 Press the Up and Down buttons to scroll through the menu and highlight Ring Options. 3 Press the Select button (or OK) to select Ring Options. 4 Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring. 5 Press the Select button (or OK) to select Telephone Ring. 6 Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence.
Chapter 2 WLAN Handsets overview 29 Security The WLAN Handsets provide two security modes: • • insecure — This is the default mode. secure Your handset is pre-programmed by the system administrator for the type of security you need. For more information, consult your administrator. Warning: Do not change the security level through your handset.
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Chapter 3 Feature and function menus You can view the features and functions programmed in your system using various menus, soft key features, and the Line (DN) features. You can access some functions and features using one or more of the methods described in this section.
Chapter 3 Feature and function menus Soft Key Abbreviations menu–MENU key Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and access the WLAN Handset features. To activate a feature 1 Place the handset in the active (idle) or active (off-hook) state. 2 Press 3 Press the Up and Down buttons to scroll through the list of features. The full description is highlighted in the display area.
Chapter 3 Feature and function menus 33 To activate a feature 1 Place the handset in the active (idle) or active (off-hook) state. 2 Press screen. 3 Press the Up and Down buttons to scroll through the list of features. The abbreviation is highlighted in the display area. 4 Do one of the following: • • to view the first screen of the Feature menu. Press again to view the second Press the Select button (or OK) to activate the highlighted feature.
Chapter 3 Feature and function menus To erase memory buttons 1 Press Feature *1. 2 Press 3 Press OK to erase the button. NN40050-101 and a number key (1 through 6) corresponding to an available key.
Chapter 4 Features, functions, and buttons This section describes some of the WLAN Handset buttons and call features: • “Basic call features” on page 35 Note: For more information about the features available to your WLAN Handset and how to use them, refer to the BCM Telephone Feature Card. IMPORTANT! User MUST end every call The user must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to function properly.
Chapter 4 Features, functions, and buttons To make external calls using intercom keys 1 Press 2 Press 3 Press a number key (1 through 6) corresponding to the desired intercom key and enter a line pool access code or destination code. 4 When you hear an external dial tone, dial the external number. to go off-hook. to access the Feature menu. Note: Contact your system administrator for a list of line pool codes.
Chapter 4 Features, functions, and buttons 37 Mute • • While on a call, press and to turn the microphone off. Press and again to turn the microphone on. End calls You must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to function properly. If you press the Power Off/End Call key, you enable the handset to go to low-power standby mode to conserve battery power. Push-to-Talk Push-to-Talk is available on the WLAN Handset 2211 only.
Chapter 4 Features, functions, and buttons To initiate a Push-to-Talk call 1 Press the Push-to-Talk button on the right side of the handset. The “start transmit” tone sounds within two seconds. The channel is active and the display screen shows the current active channel. 2 Speak into the handset’s microphone. All WLAN Handsets 2211 that are monitoring that channel hear the transmission. 3 Release the Push-to-Talk button. The “end transmit” tone sounds.
Chapter 4 Features, functions, and buttons 39 To mute a current Push-to-Talk call Mute affects only the current call. When the next call period starts, the audio is automatically unmuted. Mute does not allow the user to use the handset’s keypad for anything else. 1 Press the Mute soft key. The following prompt displays: Mute Two-Way Radio? 2 Press the Yes soft key to mute the call. The prompt disappears after three seconds if there is no response.
Chapter 4 Features, functions, and buttons To make a call during a Push-to-Talk call A call can be made while in a Push-to-Talk call. 1 Press . The Push-to-Talk session is pre-empted. 2 After the call is over, press as usual to go back on-hook. The Push-to-Talk session goes out of pre-empted mode and becomes active again. If an active Push-to-Talk call has not ended, the audio is heard again.
Chapter 5 Troubleshooting This section describes the options to view specific information about your WLAN Handset and error messages displayed by your WLAN Handset. This information is useful in troubleshooting numerous problems.
Chapter 5 Troubleshooting To view the server IP address 1 Press 2 Press the Up and Down buttons to scroll through the menu and highlight System Info. 3 Press the Select button (or OK) to select System Info. 4 Press the Up and Down buttons to scroll through the menu and highlight Server IP Addr. 5 Press the Select button (or OK) to select Server IP Addr. 6 Do one of the following: • • when the handset is in the standby state.
Chapter 5 Troubleshooting 4 43 Do one of the following: • • Press UP to return to the previous menu and configure another option. Press to exit all menus and return to the standby state. You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state. View terminal type The Terminal Type option shows the handset type used by the system. The Terminal Type option is for display purposes only. You cannot edit this option.
Chapter 5 Troubleshooting To view the extension number 1 Press 2 Press the Up and Down buttons to scroll through the menu and highlight Extension. 3 Press the Select button (or OK) to select Extension. 4 Do one of the following: • • when the handset is in the standby state. Press UP to return to the previous menu and configure another option. Press to exit all menus and return to the standby state.
Chapter 5 Troubleshooting 45 Table 5 WLAN Handset messages, descriptions, and actions Message Description Bad Network IP The WLAN Handset is configured wrong. Contact your system administrator. Bad Network Mask The WLAN Handset is configured wrong. Contact your system administrator. Bad Payload Type There may be a configuration problem with the handset of the VPN server. Contact your system administrator. Bad Phintl File The WLAN Handset software download files are incorrect or corrupted.
Chapter 5 Troubleshooting Table 5 WLAN Handset messages, descriptions, and actions Message Description Action DCA Timeout The WLAN Handset has detected a fault for which is cannot recover, possibly due to a failure to acquire any network. Turn the WLAN Handset off, then on again. If the error persists, contact your system administrator. DHCP Error (1-5) DHCP Error 1 The WLAN Handset cannot locate a DHCP server. It will try every four seconds until a server is located.
Chapter 5 Troubleshooting 47 Table 5 WLAN Handset messages, descriptions, and actions Message Description Action Erasing memory The WLAN Handset has determined that None. When the progress bar fills the a download should occur and is erasing display line, the erase operation is the current software from memory. complete. Do not turn the WLAN Handset off during this operation. Files Too Big The WLAN Handset software download files are incorrect or corrupted.
Chapter 5 Troubleshooting Table 5 WLAN Handset messages, descriptions, and actions Message Description Action No SVPServer No DNS Entry The WLAN Handset was unable to perform DNS lookup for the SVP Server, the server had no entry for the SVP server. Contact your system administrator. No SVPServer No DNS IP The WLAN Handset was unable to perform DNS lookup for the SVP Server, no IP Address for the SVP server. Contact your system administrator.
Chapter 5 Troubleshooting 49 Table 5 WLAN Handset messages, descriptions, and actions Message Description Action Updating Code … The WLAN Handset is downloading new None. Do not turn the WLAN Handset off software into memory. The number icons during this operation. at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line, the update operation is complete on that file.
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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories This section contains information about: • • • • • • • • “Cleaning your WLAN Handset” on page 51 “Headset” on page 52 “Battery packs” on page 52 “Desktop Charger” on page 54 “Dual Charger” on page 56 “Cleaning the Desktop, Dual or Quad Chargers” on page 58 “Cleaning the WLAN Handset contacts” on page 59 “Accessories” on page 59 Cleaning your WLAN Handset The WLAN Handset occasionally must be cleaned to maintain appearance.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories Headset Nortel offers optional headsets, with a quick-disconnect jack, for use in noisy environments or for use if you need to have your hands free while talking. The headset is not available in all regions. To use the headset, simply plug it into the jack on the bottom of your WLAN Handset.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 53 Figure 5 WLAN Handset 2210 and 2212 battery pack location Low battery indicators The WLAN Handset notifies you when the charge on the battery pack is low by displaying the battery icon (B). If you are not in a call, you hear a loud beep. If you are in a call, you hear a soft beep through the earpiece every six seconds. At this point, your handset has 15 to 30 minutes of battery life left.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories To insert the battery pack For the WLAN Handset 2210 and WLAN Handset 2212: 1 Slide the lower lip of the battery pack into the bottom of the handset cavity. 2 Push the top of the battery pack in place. For the WLAN Handset 2211: 1 Slide the battery pack straight into the cavity until it snaps into place. Note: Do not force the battery pack into the handset.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 55 Figure 6 The WLAN Handset 2210, and WLAN Handset 2211 Desktop Chargers WLAN Handset 2210 WLAN Handset 2211 The charger is shipped with the appropriate power supply for the site. Place the charger on a flat, horizontal surface. Plug the power supply into the charger and into an appropriate wall outlet. IMPORTANT! Do not place anything in the Desktop Charger other than the correct WLAN Handset. Doing so might damage the contacts.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories Dual Charger The Nortel WLAN Handset Desktop Chargers are designed to fully charge the handset and one spare battery pack in approximately two hours (each). The charger operates in a 50° to 85° F (10° to 30° C) environment. Do not expose the charger to freezing temperatures or direct sunlight. Dual chargers are not interchangeable. Use only the charger made for your handset.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 57 Using the Dual Charger To charge the WLAN Handset Dual Charger 1 Press 2 Place the handset, face forward, into the handset charging bay of the Dual Charger. to terminate any calls. The handset can be off or in standby mode during charging. The red indicator light turns on. The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or when the charger has no power.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories Quad chargers are not interchangeable. Use only the charger made for your handset. Quad chargers are available for the WLAN Handset 2211 and WLAN Handset 2212. The Quad Charger comes with the appropriate power supply for the site. Place the Quad Charger on a flat, horizontal surface. Plug the power supply into the Quad Charger and into an appropriate wall outlet.
Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 59 Cleaning the WLAN Handset contacts The battery pack contacts on the WLAN Handset can be cleaned with isopropyl (rubbing) alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the exposed battery pack contacts. IMPORTANT! • • • • • Always use the Desktop Charger provided to charge the battery pack. Other chargers can damage the battery pack.
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Index 61 Index A S Active (idle) state 17 Standby state 17 Active (off-hook) state 17 Standby time 52 Active (on-hook) state 18 T Active call state 18 Terminal Type 43 B trademarks 2 Battery packs 52 U C Call Server IP Address 42 Charge the Wireless Handset 55, 57 User Option menu 24, 26, 42, 43 Extension 43 System Information 41 Clean the Desktop Charger 58 copyright 2 D Desktop Charger 54, 55 Dual Charger 57 E Error state 18 G Gang Charger 57, 58 I Insert a battery pack 54 Insert the
