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Table Of Contents

Nortel Communication Server 1000/ Nortel Communication Server 2100/Meridian SL-100
Publication history
- Publication history
- July 2006
  - July 2006
    - July 2006
      - July 2006
      - Standard 02.00 ICB Release 4. This document is up-issued to address CR Q01140878,
        Standard 02.00 ICB Release 4. This document is up-issued to address CR Q01140878,
        Standard 02.00 ICB Release 4. This document is up-issued to address CR Q01140878,
        Procedure 13, “Configure initial card parameters using the CLI” on page 71
  - Standard 01.00, ICB Release 4.
    - Standard 01.00, ICB Release 4.
      - Standard 01.00, ICB Release 4.
Contents

About this document

How to check the version and issue of this document

The second two digits indicate the issue. The issue number increases each time the document is revised, but re-released in the same software release cycle. For example, the second release of a document in the same software release cycle is 01.02.

The second two digits indicate the issue. The issue number increases each time the document is revised, but re-released in the same software release cycle. For example, the second release of a document in the same software release cycle is 01.02.

FOR MORE INFORMATION
- FOR MORE INFORMATION
  - FOR MORE INFORMATION

References in this document

Product description

Table 1 ICB hardware list

Note: Caution - You may need the NTCW84JA I/O Panel Filter Connector for a large system. See

Note: Caution - You may need the NTCW84JA I/O Panel Filter Connector for a large system. See
- “Installing the NTCW84JA I/O Panel Filter Connector for a Large System” on page 47

ICB card description

External equipment

ICB operation

Engineering guidelines

Table 2 Hardware specifications

System capacity

System compatibility

Automatic call distribution resource allocation

LAN configuration

Table 3 Firewall access permissions

Notes

LAN/intranet access only

Notes

Summary of LAN installation information

Installation and configuration

Table 4 ICB installation into card slots

Determine the access method

Installing the NTCW84JA I/O Panel Filter Connector for a Large System

CS 1000 configuration

Table 5 LD 23 - Define the ACD queue assigned to the ICB card

Table 6 LD 23 - Assign the ACD DNs for the ICB card

Note: Repeat commands in this table for each ACD DN being configured.
- Note: Repeat commands in this table for each ACD DN being configured.
  - Note: Repeat commands in this table for each ACD DN being configured.

Note: The number of DNs defined for each ICB card using direct meeting access depends on the number of conferences and bridges s...

Note: The number of DNs defined for each ICB card using direct meeting access depends on the number of conferences and bridges s...

Define Phantom TN blocks

Table 7 LD 11 - Configure ICB ports as digital sets

Note: The administrator should consider chairperson dial-out restrictions through the ICB ports to prevent international dial-out.
- Note: The administrator should consider chairperson dial-out restrictions through the ICB ports to prevent international dial-out.
  - Note: The administrator should consider chairperson dial-out restrictions through the ICB ports to prevent international dial-out.

The number of virtual ACD agents of the ACD queue is equal to the number of ICB ports. For example, if 12 ports are enabled, def...

Figure 10 on page 51 shows a sample LD 20 printout of a built ICB port.

Configure DNs for a dual-card conference

Table 8 LD 23 - Configure the main DN for dual-card conferences

Note: Carriage return to the end and start again.
- Note: Carriage return to the end and start again.
  - Note: Carriage return to the end and start again.

Table 9 shows a sample dialing plan for a 62-port dual-card configuration.

Table 9 shows a sample dialing plan for a 62-port dual-card configuration.
- Table 9

Table 9 Sample dialing plan for a 62-port dual-card configuration

Note: Because of the number and variety of DNs programmed for the dual-card setup, Nortel Networks recommends creating a dialing plan chart similar to Table 9 on page 54. Refer to this chart when configuring the primary and secondary card attributes, in

Note: Because of the number and variety of DNs programmed for the dual-card setup, Nortel Networks recommends creating a dialing plan chart similar to Table 9 on page 54. Refer to this chart when configuring the primary and secondary card attributes, in

Finally, configure each port on the primary and secondary cards as a digital set. See

Finally, configure each port on the primary and secondary cards as a digital set. See
- Table 7 on page 49

Assign CDR data

Table 10 LD 15 - Define the charge account for CDR data

CS 2100/Meridian SL-100 configuration

ICB installation and configuration procedures

Table 11 ICB installation summary

Procedure 4 Install the Ethernet Adapter card

Procedure 4 Install the Ethernet Adapter card

Table 12 lists the pin number assignments for the Maintenance terminal cable that connects the IPE module I/O panel that the following p...

Table 12 lists the pin number assignments for the Maintenance terminal cable that connects the IPE module I/O panel that the following p...
- Table 12

Table 12 Maintenance cable

Refer to

Procedure 5 Access the ICB directly

Procedure 5 Access the ICB directly

Procedure 6 Access the ICB remotely using a modem

Procedure 6 Access the ICB remotely using a modem

Procedure 7 Access the ICB remotely using a LAN hub

Procedure 7 Access the ICB remotely using a LAN hub

If installing the ICB card in an Option 11C or CS 1000, use the following procedures to connect the Maintenance terminal.

In the procedures that follow, the connections are the same for the Option 11C and the CS 1000, the only difference is that the ...

In the procedures that follow, the connections are the same for the Option 11C and the CS 1000, the only difference is that the ...

Table 13 describes the DB-9 pin assignment that the next two procedures use.

Table 13 describes the DB-9 pin assignment that the next two procedures use.
- Table 13

Table 13 DB-9 RS-232 port pin out

Procedure 8 Access the ICB directly - Option 11C or CS 1000

Procedure 8 Access the ICB directly - Option 11C or CS 1000

Procedure 9 Access the ICB remotely using a modem - Option 11C or CS 1000

Procedure 9 Access the ICB remotely using a modem - Option 11C or CS 1000

Procedure 10 Access the ICB remotely using a LAN hub - Option 11C or CS 1000

Procedure 10 Access the ICB remotely using a LAN hub - Option 11C or CS 1000

Procedure 11 Install ICB cards

Procedure 11 Install ICB cards

Procedure 12 Set up CLI access from the maintenance terminal

Procedure 12 Set up CLI access from the maintenance terminal
- 1 Specify the VT-100 type terminal interface characteristics to make sure they are compatible with the ICB RS-232 interface.
  - 1 Specify the VT-100 type terminal interface characteristics to make sure they are compatible with the ICB RS-232 interface.
- 2 Set the interface parameters as follows:

The next step is to define IP parameters using the CLI.

The next step is to define IP parameters using the CLI.

Procedure 13 Configure initial card parameters using the CLI

Procedure 13 Configure initial card parameters using the CLI

Procedure 14 Access the administration BUI

Procedure 14 Access the administration BUI
- 1 Check the installation by doing the following:

ICB Installation Wizard

Table 14 Basic Card Settings parameters

Step 2 - Access Numbers

Table 15 Access Numbers parameters

Step 3 - Define First User

Step 4 - Dual Card Meetings

Table 16 Dual Card Meetings parameters

Browser user interface

Table 17 BUI user types

Log into the BUI

Table 18 Login entry point

Customize the BUI home page and title bar

Fixed title frame

Scheduling BUI

Table 19 Meeting List window fields

To schedule a new conference, click on the New Conference button on the top left-hand corner of the window. A new window appears (see

To schedule a new conference, click on the New Conference button on the top left-hand corner of the window. A new window appears (see
- Figure 37 on page 90

Scheduling window

Table 20 Scheduling window fields

General section

Free Ports section - see “Free Ports section” on page 93.
- “Free Ports section” on page 93

Time section

Access Numbers section

Options section - see “Options section” on page 94.
- “Options section” on page 94

When the calendar icon is clicked (located next to the drop-down menu for the date), the calendar window opens as depicted in

When in edit mode, the title of this window is: “Edit Conference”. The following fields cannot be modified when editing an inactive conference:

Only the following fields can be edited during an active conference:

Free Ports section

Options section

Table 21 Scheduling window - Options section fields

Password section

Recurrence section (Does not appear for dual-card conferences, because they do not support the recurrence option).

General Options section

Scheduling Confirmation

Recurrent Meeting Verify Result window

Chairperson operations

Table 22 Meeting Control window fields

Conference section

Chairperson section

Participants section

Participant’s List section (Shows a table of details and chairperson controls for each participant, excluding the chairperson.)

The system updates the window automatically every two minutes.

When no chairperson is present in the conference, the system disables call-related buttons (see

The following features are unavailable in this mode:

After the chairperson joins the conference the window changes to the one that

After the chairperson joins the conference the window changes to the one that
- Figure 45 on page 99

Dual-card meeting

Release chairperson control

Participant list volume control

Administration BUI

Table 23 General Settings window fields

Default conference

Table 24 Default Conference Settings fields

Volume Level

Table 25 Volume Level Settings fields

E-mail template

Table 26 Confirmation E-mail Settings fields

Customize greetings

Company images upload

Upgrades

Users

Table 27 User List table columns

Table 28 Import Users Confirmation box text

Click on the OK button to start the import process. When the system completes the import, it updates the User List window to include imported users. At this point, the user can be deleted or modified as per normal operation.

Click on the OK button to start the import process. When the system completes the import, it updates the User List window to include imported users. At this point, the user can be deleted or modified as per normal operation.

Call-out Groups

Table 29 Call-Out Group List table columns

Click on the New Call-Out Group button to open a window for adding new groups (see page

Click on the New Call-Out Group button to open a window for adding new groups (see page
- Figure 69 on page 130

Group details

Table 30 Group Members table columns

Use the Add Members button at the top of the Group Members table to add a member to the group (see

Use the Add Members button at the top of the Group Members table to add a member to the group (see
- Figure 66 on page 127

The right side of the window displays the group’s properties for outcalling retries. These settings apply only to members with the option “Wait for Confirmation” activated.

The right side of the window displays the group’s properties for outcalling retries. These settings apply only to members with the option “Wait for Confirmation” activated.
- Table 31
- Figure 68 on page 129

Table 31 Group Settings Retry parameters

Add Members - Click on the Add Members button in the Call-Out Groups Details window to open the Add Members window. Use the Add Members window to add one or more members to an existing group (see

Add members by entering the phone number directly in the table. The default “Wait for Confirmation” option setting is active (th...

Add members by entering the phone number directly in the table. The default “Wait for Confirmation” option setting is active (th...

Edit Member - Click on a specific number in the Call-Out Groups Details window to open the Edit Members window. Use the Edit Members window to modify a member’s number or confirmation option (see

Edit the number directly in the text box. Change the “Wait for Confirmation” option by clicking in the in Wait for Confirmation box.

Edit the number directly in the text box. Change the “Wait for Confirmation” option by clicking in the in Wait for Confirmation box.

Edit Group Properties - Click on the Modify button in the Call-Out Groups Details window (below the Group Settings table) to ope...

The Group number is view only. The name and parameters can be modified as described in

The Group number is view only. The name and parameters can be modified as described in
- Table 31 on page 126

Add a New Group

Permanent Conferences

Table 32 Permanent Conference New/Edit parameters

General section

Access Numbers section

Password section

General Options section

Backup

Reports

Telephone user interface

Table 33 Chairperson commands

Table 34 shows the commands available during a dial-out call (that is, after dialing *0#).

Table 34 shows the commands available during a dial-out call (that is, after dialing *0#).
- Table 34

Table 34 Chairperson commands during dial-out call

While the system is announcing the list of conference participants after the chairperson enters *69, the chairperson can execute the commands in

While the system is announcing the list of conference participants after the chairperson enters *69, the chairperson can execute the commands in
- Table 35

Table 35 Chairperson commands during count command

Features available to all participants

Conferee features

Table 36 Conferee commands

TUI services

Microsoft Outlook GUI

Table 37 Language form to use

Procedure 27 Select the ICB form as the default form in Microsoft Outlook

Procedure 27 Select the ICB form as the default form in Microsoft Outlook

Follow the steps in

Follow the steps in
- Procedure 28

Procedure 28 Resetting the default Calendar form for Microsoft Outlook

Procedure 28 Resetting the default Calendar form for Microsoft Outlook

Removing the ICB files from the Personal Forms Library

Scheduling a new conference

Table 38 ICB tab window fields

Free Ports view

Options section

Table 39 ICB tab window - Options section fields

Password section

General Options section

Scheduling complete

Editing an existing conference

Setting a delegate user for Microsoft Outlook Calendar

Maintenance

FOR MORE INFORMATION

Updating the Microsoft Outlook GUI ICB form

Diagnostic tools

Table 40 ICB self-test sequence

Signaling Tests

Sanity monitoring

Diagnostic commands

Table 41 Commands to enable/disable ICB channels

LD 32

LD 30

CS 2100/Meridian SL-100 diagnostic commands

Table 42 CS 2100/Meridian SL-100 commands to enable/disable ICB channels

IPE MAP Level

LTP MAP Level

Note: During a One Night Process (ONP), a no restart switch activity (SWACT) to the other central processing unit (CPU) drops ac...

Note: During a One Night Process (ONP), a no restart switch activity (SWACT) to the other central processing unit (CPU) drops ac...

TCP/IP connectivity test

CLI command summary

Table 43 Navigating the menus and displaying help

When entering a menu option that has parameters defined, the “Modify, Save, or Cancel:” command line displays so that the parameters can be modified, if required.

When entering a menu option that has parameters defined, the “Modify, Save, or Cancel:” command line displays so that the parameters can be modified, if required.

To modify system parameters and objects, use one or more of the commands in

To modify system parameters and objects, use one or more of the commands in
- Table 44
- Table 45

Table 44 Modifying parameters

Table 45 Modifying objects

Accepts the current value when the Enter key is pressed.

To modify a value or attribute of an object, the program responds with a sequence of prompts: one prompt for each attribute of t...

To modify a value or attribute of an object, the program responds with a sequence of prompts: one prompt for each attribute of t...

attribute_a (current_value_a): new_value_a attribute_b (current_value_b): attribute_c (current_value_c): .

attribute_a (current_value_a): new_value_a attribute_b (current_value_b): attribute_c (current_value_c): .

The system can display the current value and a list of available values to select. In the following example, the value of attribute_d changes to bbbb:

The system can display the current value and a list of available values to select. In the following example, the value of attribute_d changes to bbbb:

attribute_d (current_d, (1-aaaa, 2-bbbb, 3-cccc)): 2

attribute_d (current_d, (1-aaaa, 2-bbbb, 3-cccc)): 2

When executing the command(s), the program provides the option to modify, save, or cancel the changes. When Save is entered, the system accepts the changes. After the session ends, use the commands in

When executing the command(s), the program provides the option to modify, save, or cancel the changes. When Save is entered, the system accepts the changes. After the session ends, use the commands in
- Table 43 on page 178

ICB CLI commands

Table 46 ICB CLI command summary

ICB fault isolation and correction

FOR MORE INFORMATION

Table 47 describes ICB service problems and the test procedures used to solve these problems.

Table 47 ICB equipment problems

Card replacement

Error message handling

Table 48 Error message field formats

Four digits that provide a sequence for the messages. It starts at 0001 at power-up and increments by one for each message issued. It wraps around when it reaches 9999.

Severity levels are as follows:

Unique identifier of the event being reported. It is made up of the following two parts:
- . a string of up to six letters indicating the firmware component that originates the message
  - . a string of up to six letters indicating the firmware component that originates the message
    - . a string of up to six letters indicating the firmware component that originates the message
- . three decimal digits comprising the error number within this component
  - . three decimal digits comprising the error number within this component
    - . three decimal digits comprising the error number within this component

Date and time of the message in the format MM-DD hh:mm:ss:ff, where: MM = month number. DD = day of the month. hh = hour (in 24-hour format). mm = minutes. ss = seconds. fff = fraction of second, in milliseconds.

Short description of the problem or event, and related parameters (for example, port number).

Error message procedures

Advanced troubleshooting

Backup and restore procedures

Table 49 Backup considerations

During the backup process the card remains operational. However, the system denies database changes and does not accept the following operations:

Scheduled backup

Table 50 Scheduled Backup parameters

Manual Backup

Billing scheduled backup

Table 51 Billing Scheduled Backup parameters

View Backup History Log

View Last Backup Details

Restore

Backup and restore process log

Reports

Table 52 Report summary

Note: Text records have a fixed length of 1024 characters, padded with trailing spaces. The first record is binary.
- Note: Text records have a fixed length of 1024 characters, padded with trailing spaces. The first record is binary.
  - Note: Text records have a fixed length of 1024 characters, padded with trailing spaces. The first record is binary.

BUI Report Viewer

Short Connection Report

Meetings Log Report

Overbooking Report

Billing Report

Table 53 Billing Report contents

Note: For a permanent bridge the meeting date, start time, and duration fields are irrelevant and always appear as zero. The first line is for the date, the second line is for the field names, and all other lines are for the events.

Note: For a permanent bridge the meeting date, start time, and duration fields are irrelevant and always appear as zero. The first line is for the date, the second line is for the field names, and all other lines are for the events.

The daily billing report format is as follows:

The daily billing report format is as follows:

DATE: dd yyyy,,,,,,,,,,,,, <1st field name>, <2nd field name>,.....,<14th field name> <1st field>,<2nd field>,....,...

DATE: dd yyyy,,,,,,,,,,,,, <1st field name>, <2nd field name>,.....,<14th field name> <1st field>,<2nd field>,....,...

BIlling Report .CSV example

Table 54 Event examples

Meeting Booked - In this example, the time stamp, card ID, meeting ID, billing account, user ID, start time, duration, and ports information was available.

Meeting Modified - In this example, the time stamp, card ID, meeting ID, billing account, user ID, start time, duration, and ports information was available.

Meeting Started - In this example, the time stamp, card ID, meeting ID, billing account, user ID, start time, duration, and ports information was available.

Active Meeting Modified - In this example, the time stamp, card ID, meeting ID, billing account, user ID, duration, and ports information was available.

Meeting Ended - In these examples, the time stamp, card ID, meeting ID, billing account information, and user ID was available. Examples report this event for three different cases:

Card Restarted - In this example, the time stamp, and card ID information was available.

CS 1000 Call Detail Recording

Table 55 LD 11 - Define the Charge Account key for an ICB port

CDR record format

CDR example scenarios

Maintenance (Error) Report

Upgrades

Table 56 ICB upgrade paths

Note: There is an upgrade from MICB Release 1 to ICB Release 4 but data conversion is not supported. This is the same as a new installation.

Note: There is an upgrade from MICB Release 1 to ICB Release 4 but data conversion is not supported. This is the same as a new installation.

Insert a PCMCIA card into the top PCMCIA slot accessible through the ICB faceplate for external memory expansion, new voice anno...

Insert a PCMCIA card into the top PCMCIA slot accessible through the ICB faceplate for external memory expansion, new voice anno...

The ICB card has two PCMCIA sockets. PCMCIA hard drive cards store ICB voice prompts and firmware code. The ICB ships with the P...

The ICB card has two PCMCIA sockets. PCMCIA hard drive cards store ICB voice prompts and firmware code. The ICB ships with the P...
- Figure 92 on page 213

Figure 92 Installing a PCMCIA card into the ICB faceplate slot

Figure 92 Installing a PCMCIA card into the ICB faceplate slot
- Figure 92 Installing a PCMCIA card into the ICB faceplate slot

Keycode security

Planning for an upgrade

Table 57 User community upgrade considerations

Upgrade procedures

Appendix A: Password security

Table 58 Access permissions

Unsuccessful login attempt handling

Password parameters summary

Table 59 Default login names and passwords

Note 1: Initially, one administrator account exists: “admin”.
- Note 1: Initially, one administrator account exists: “admin”.
  - Note 1: Initially, one administrator account exists: “admin”.
- Note 2: The CLI’s default passwords are empty (that is, no password).
  - Note 2: The CLI’s default passwords are empty (that is, no password).

Table 60 summarizes the security parameters and their defaults.

Table 60 summarizes the security parameters and their defaults.
- Table 60

Table 60 Security parameters summary

Reset passwords

Table 61 Password example font conventions

Values in the examples are not necessarily the defaults.

Values in the examples are not necessarily the defaults.

CLI change to FTP Password example

Application Protocol Port Numbers

Table 62 Application Protocol Port Numbers

Appendix B: Product integrity

Table 63 ICB environmental specifications

Absolute

- 40° C to 70° C, non-condensing

Short Term (less than 72 hr.)

- 40° to 70° C, non-condensing

Regulatory standards

Table 64 Safety regulations

Electro-magnetic compatibility (EMC)

Table 65 Electro-magnetic emissions

Table 66 lists electro-magnetic immunity regulations met by the ICB card, along with the standard that lists each regulation.

Table 66 lists electro-magnetic immunity regulations met by the ICB card, along with the standard that lists each regulation.
- Table 66

Table 66 Electro-magnetic immunity

FCC Compliance

List of terms

200 Reports

553-3001-358/555-4001-135 Standard 02.00 July 2006

15:00:45 (2220) expanded

15:01:00 (2220) entry: 24 //Conferee entered conference on port 24//

15:03:23 (2230) ch_entry: 4 //Chair joined conference on port 4//

15:03:56 (2220) exit: 14 //Conferee left conference from port 14//

16:35:09 (2230) mmi_op lock //Conference locked//

16:44:15 (2220) mmi_op unlock //Conference unlocked//

16:45:00 (2220) closed

16:56:02 (2230) ch_com dial_out: 395945 //Chair dials out DN//

16:57:00 (2230) ch_com return //Chair returns without called party//

16:58:20 (2230) ch_com redial: 395945 //Chair redialed last dialed DN//

16:59:16 (2230) ch_com ret with_party //Chair returns with called party/

16:58:45 (2230) ch_com count //Chair counts conferees//

17:00:54 (2230) mmi_op num_of_ports: 2 //New number of ports is 2//

17:01:44 (2230) mmi_op duration: 4:00 //New duration is 4 hours//

17:02:54 (2230) mmi_op expansion: yes //Port expansion is allowed//

17:03:45 (2230) ch_com lock //Chair locks conference//

17:05:45 (2230) ch_com unlock //Chair unlocks conference//

17:08:26 (2230) ch_com drop last d_in //Drops last dial in conferee//

17:08:56 (2230) ch_com drop last d_out //Drops last dial out conferee//

17:09:16 (2230) ch_com drop all //Chair drops all conferees//

Overbooking Report

BUI Overbooking Report

Figure 89 shows how the Overbooking Report appears when accessed

from the BUI.

Figure 89

Overbooking Report BUI example