Compact ICS 6.1 System Coordinator Guide Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2003 1-800-4 NORTEL www.nortel.
Table of Contents Getting started with Norstar 15 Using this guide 15 Understanding programming 15 Before you start 16 What you’ll need to do programming 17 Using Buttons 17 Using the buttons under the display 20 The programming overlay 21 A map for working in programming 24 Programming map (page 1) 25 Starting and ending a session 27 Ending a session 28 Frequently used programming operations 29 Changing the time and date on the display 29 Adding or changing a system speed dial 31 Program a name for a spee
iv / Table of Contents Answering calls at a prime telephone 46 Expanding telephone button capacity 47 Using a CAP module 48 Using a KIM as a central answer position 49 Release button 53 Hearing aid compatibility 53 Viewing information about a call on the display 54 Using Call Information for a particular call 54 Displaying Call Information before or after answering 55 Displaying Call Information for a call on hold 55 Making Call Display information appear automatically at a telephone 56 Changing what infor
Table of Contents / v Changing handsfree answerback for a telephone 69 Turning Privacy on or off for a call 70 Creating a conference by releasing privacy 70 Making a call private 70 Checking call length using Call Duration Timer 71 Disconnecting by accident 71 Making calls 73 Choosing a line using a line button 75 Line pools 75 Using a line pool to make a call 76 Programming a memory button with a line pool feature code 76 Making calls from an ISDN terminal 77 Changing how you dial your calls 77 Using Sta
vi / Table of Contents Using the pre-recorded greetings 91 Using customized greetings for System Answer and CCR 91 Time available for customized greetings 93 Recording customized greetings for System Answer and CCR greetings 94 Programming or changing CCR destinations 96 Testing your custom System Answer and CCR 96 Time savers for making calls 97 Storing a number on a memory button for Autodial 97 Using intercom as the line for Autodial 98 Using Last Number Redial 99 Preventing a telephone from using Last
Table of Contents / vii Transferring a call 111 Transferring external calls 112 Canceling a transfer 112 Using Camp-on 114 Parking a call 115 Retrieving a parked call 115 Using Call Park 116 Using Callback 117 Forwarding your calls 119 Forwarding your calls to with Norstar 119 Canceling Call Forward 119 Using Call Forward at your telephone 119 Overriding Call Forward 120 Changing the automatic Call Forward settings 120 Changing Forward no answer 120 Changing the delay before a call is forwarded 120 Forwar
viii / Table of Contents Canceling a message you have sent 133 Viewing your messages 133 Replying to a message 133 Removing items from your message list 134 Viewing messages you sent 134 Using Voice Call 136 Making a Voice Call 136 Answering a Voice Call without touching your telephone 136 Preventing Voice Calls to your telephone using Voice Call Deny 137 Tracking your incoming calls 139 Using Call Log 139 Call Log options 140 Logging a call manually 140 Deleting old log items (autobumping) 141 Viewing yo
Table of Contents / ix Business Series Terminals 151 Identifying the telephones 152 T7316E Business Series Terminal button defaults 153 T7316 Business Series Terminal button defaults 155 M7310 telephone button defaults 157 Default button assignments 161 Moving line buttons 162 Changing the type of ring 163 Adjusting the Ring volume 163 Hiding the message or calls indication 163 Restoring the messages and calls indication 163 User Preferences 165 Using User Preferences 165 Changing button programming 166 C
x / Table of Contents Feature notes 182 Using the Hospitality features 185 Hospitality passwords 185 Desk pswd 185 Cond pswd 186 Room/desk information 186 Programming room information 187 Using the room/set programming 188 Programming the alarm feature 190 Using the Administration set to control alarms 191 Using the alarm 192 Canceling an alarm 192 Turning off an alarm 193 Telephone features 195 Installing Business Series Terminals 195 Mounting a Business Series Terminal on the wall 196 Installing Norsta
Table of Contents / xi Using the I-ATA with modems and fax machines 209 Troubleshooting for the device attached to the I-ATA 209 ISDN 211 ISDN BRI 211 Line access from an ISDN terminal 212 ISDN BRI features 212 Network Name Display for BRI 212 Name and number blocking for BRI 213 Service provider features 213 Call Forward 213 Canceling Call Forward 213 Calling the number your calls are forwarded to 214 Automatic Call Back 214 Automatic Recall 214 MCID (profile 2) 214 Network Call Diversion (profile 2) 215
xii / Table of Contents Turning Services on and off using feature codes 221 Viewing the active Services from a two-line display telephone 222 Viewing the active Services from a one-line display telephone 223 Using passwords 225 Using a Basic password 225 Changing passwords 226 Clearing a Call Log password 226 Hospitality passwords 227 Silent Monitor password 227 Using special telephones 228 Direct-dial 228 Changing the direct-dial telephone assignments 228 Hotline 229 Bypassing a Hotline 229 Making a telep
Table of Contents / xiii Maintaining security 238 Accessing Norstar remotely over the public network 239 Tones 239 Using Class of Service (COS) passwords 240 General System features 243 Disconnect supervision 243 Hunt Groups 243 Internal numbers 243 Line assignment 244 Target line 244 Line pools 245 Overflow call routing 245 M7100 and T7100 telephones 245 Memory buttons 246 One-line display 246 Prime line 247 Private lines 247 Volume bar 247 Troubleshooting 249 Using the alarm telephone 249 Reporting and
xiv / Table of Contents Compact ICS 6.
/ 15 Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give you all the information that is required to carry out system coordinator tasks.
/ Getting started with Norstar You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change settings that probably need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones.
Getting started with Norstar / 17 What you’ll need to do programming Programming is performed using a telephone that can show two lines of information on the display. Examples of telephones with two-line displays are shown on page 17. You need a programming overlay to show which buttons to press when you are doing programming. See ‘‘The programming overlay’’ on page 21. When you use a telephone for programming, it is taken out of service.
/ Getting started with Norstar Business Series Terminal T7316E Norstar two-line display telephones M7324 M7310 The next illustration numbers the buttons that are used for both day-to-day communication and programming on the T7316E telephone. Compact ICS 6.
Getting started with Norstar / 19 Business Series Terminal buttons s 1 7 2 5 6 8 4 3 4 9 10 11 1 Display Shows instructions for everyday calling as well as for programming. 2 Display buttons Have a variety of uses. The current use is shown on the display above each button. Used for dialing numbers when you are making calls. 3 Dialpad For programming, the dialpad is also used for entering numbers and letters 4 Memory buttons Dial a number or feature code stored on the button.
/ Getting started with Norstar 10 Handsfree Allows you to hear a caller without lifting the handset or wearing a headset. (T7316E only). 11 Headset Activates the headset feature. This guide shows the icons for Business Series Terminal buttons on the programming telephones. Your telephone may have different labels, or the buttons in slightly different locations.
Getting started with Norstar / 21 The programming overlay When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout that is included with the Programming record. It relabels the four buttons to name the actions you use during programming. If you lose the overlay, there is an extra overlay included in the back of this book that can be printed and cut out.
/ Getting started with Norstar Business Series Terminal with overlay Heading Show Back Next Heading Show Back Next T7316E programming set T7316 programming set Business Series Terminals Programming Record Overlay placed over keys with indicators Compact ICS 6.
Getting started with Norstar / 23 M-series terminals overlay Displays the heading for the current level Displays the first setting within a menu level Norstar Programming Overlay Norstar Programming Overlay Back Show Show Heading Back PO698666 Issue 02 Printed in Canada Heading Next Next Moves display one item forward on the current menu level Moves back one item on the current level Placing the programming overlay on M-series terminals Norstar Programming Overlay Heading Show Back Next T
/ Getting started with Norstar A map for working in programming ²¥¥¯öìéí ë÷éö The programming maps on page 25, page 26, and page 27 show the headings you see when you move through the display menu after pressing and entering the password (the default password is or ). The maps show you the menu choices. ÛÜßÝß ¥¥æé÷ä A Basic password can be used with a limited number of feature and the codes for turning call codes, including services on and off.
Getting started with Norstar / 25 Programming map (page 1) Terminals & Sets Show set Enter digits or press LIST. Capabilities Fwd no answer Fwd to Fwd delay Fwd on busy Fwd to Fwd delay DND on busy Fwd to Handsfree HF answer back Pickup grp Page zone Paging D-Dial Priority call Hotline Intrn # Extrnl# .... Use prime line Aux. ringer Allow redirect Redirect ring SM Supervisor Name User prefernces Model Button progrming # of buttons B01 ...
/ Getting started with Norstar Programming map (page 2) Lines Show lines ___ Enter digits or press LIST Name Services Ringing service Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6 Off, Manual, Auto Restrn services Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6 Off, Manual, Auto Routing service Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6 Off, Manual, Auto Speed dial # Enter digits or press LIST add/change tel # Sys speed dial Use prime line Display digits Name Passwords
Getting started with Norstar / 27 Programming map (page 3) Auto Attendant System Prgrming (continued) Attd set Language Hospitality First/Second System Answer After__rings CCR After__ rings CCR groups Room/desk info Show set Show group: Enter digits or press List Room # Adm pwd req’d Service time Hour Alarm Attn attempts Minutes Retry intrvl Attn duration Time format 12 hr/24 hr Expired alarms Notify set Use tone Starting and ending a session As system coordinator, the first steps in m
/ Getting started with Norstar Ending a session ¨ Display digits:Y CHANGE Press End of session After a few seconds, the time and date reappears on the display. to end the session. ¨ The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the navigation buttons or by pressing . You can see if the changes you made to telephone programming have taken effect by pressing the UPDATE display key.
Frequently used programming operations / 29 Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index . Changing the time and date on the display Jan 1 12:00pm ² ¥¥¡ÝßÜ ¥¥æé÷ä ÛÛàÝÛ õêé ÛÜßÝß ë÷éö Press . Press Feature: (which is the same as ). Press Password: RETRY ( ( ) or ) The passwords can be changed.
/ Frequently used programming operations In this example, you are changing the time to 1:30 p.m. Hour:01 NEXT Press CHANGE. CHANGE Hour:___ CANCL Press the dialpad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits. AM OK The display prompts you to choose a.m. or p.m. Press CHANGE and OK to select p.m. Hour:01 NEXT Minutes:00 NEXT CHANGE Press NEXT. CHANGE Press CHANGE. CHANGE Press the dialpad buttons to enter the minutes.
Frequently used programming operations / 31 Month:07 NEXT Press NEXT. CHANGE Press CHANGE. Day:01 NEXT CHANGE Day:___ CANCL Press the dialpad buttons to enter the day. Day:15 CANCL Press ¨ to end your session. End of session The clock controls the schedules used for services such as ringing and routing services. After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind.
/ Frequently used programming operations Choose a speed dial code Terminals&Setsˆ Press ‘ three times. Sys Speed Dialˆ Press ≠. Speed dial #:___ Press ââÚ . LIST You can pick any system speed dial code between 0 01 and 255. Speed dial #:001ˆ FIND Press ≠. Add or change the telephone number Press CHANGE. 001:No number CHANGE 001:___ CANCL OK 001:nnnnnnnn__ CANCL BKSP OK Use the dialpad to program the telephone number that you want to add. The telephone number can be up to 24 digits long.
Frequently used programming operations / 33 If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Choose what shows up on the display Use prime line CHANGE Press ‘. Display digits:Y CHANGE Your choices are Yes and No. Yes means the display shows the telephone number. Press CHANGE. Display digits:N CHANGE No means the display shows a name for the code.
/ Frequently used programming operations Name:___ --> Decide the name you want to give to the speed dial code. Press the numeric dialpad button that has the first letter of the name until the display shows the letter you want. Press -->. Name:S BKSP Name:S__ <-BKSP --> --> Use the dialpad and --> until you have the entire name. The name can be up to 16 characters long, including spaces. Press # on the numeric dialpad to add spaces. Name:SAVINGS BANK <-BKSP --> Press ‘. Name:SAVINGS BA...
Frequently used programming operations / 35 Change the name of a telephone Terminals&Setsˆ Press ≠. Show set:___ Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is 21. LIST If the set has already been given a name, it appears after DN: on the display. Press ≠ then ‘. 21:21ˆ FIND Name:21 CHANGE This is the name the display shows if you do not change it. Press CHANGE. Decide what name you want to give to the telephone number.
/ Frequently used programming operations Changing the name of a line Begin the programming session Jan 1 Press 12:00pm Feature: Press Password: Press ² ¥¥ÛßßÜÝÝ ÛÜßÝß . . . RETRY Change the name of a line Terminals&Setsˆ Press ‘. Linesˆ Press ≠. Show line:______ Enter the three-digit number of the line you want to name. In this example, the line is 002. LIST This is the name the display shows if you do not change it. Line002:Line002ˆ FIND Press ≠. Name:Line002 Press CHANGE.
Frequently used programming operations / 37 Name:LOCAL <-BKSP Name:LOCAL CLR --> Press ‘ to use the name you have entered. Press CHANGE ¨ to end your session. You can press – once to continue programming this line, or press – twice to return to the Lines heading. End of session Making changes to Call Forward No Answer Begin the programming session Jan 1 Press 12:00pm Feature: Press Password: Press ² ¥¥ÛßßÜÝÝ ÛÜßÝß . . .
/ Frequently used programming operations Fwd no answerˆ Press ≠. Fwd to:None Press CHANGE and enter the internal number where you want the calls to be sent. In this example, the DN is 21. CHANGE Fwd to:21 CLR CHANGE You can press CLR to change the destination back to None. Change the number of times the telephone rings before it is forwarded Fwd to:21 CLR Press ‘. CHANGE Forward delay:4 CHANGE Use the CHANGE button to choose the number of times the telephone rings before it is forwarded.
Frequently used programming operations / 39 Making changes to Call Forward on Busy Begin the programming session Jan 1 Press 12:00pm Feature: Press Password: Press ² ¥¥ÛßßÜÝÝ ÛÜßÝß . . . RETRY Change where a call goes when a telephone is busy Terminals&Setsˆ Press ≠. Show set:___ Enter the internal number (intercom number) of the telephone extension. In this example, the DN is 25. LIST If the set has been given a name, it appears on the display. Press ≠. 25:25 FIND Capabilitiesˆ Press ≠.
/ Frequently used programming operations You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals&Sets heading. End of session Tip - If the telephone is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
Frequently used programming operations / 41 If the set has been given a name, it appears on the display. Press ≠. 25:25 FIND Capabilitiesˆ Press ≠. Fwd no answerˆ Press ‘ twice. DND on Busy:N Press CHANGE to turn the feature on. CHANGE DND on Busy:Y CHANGE A second press turns it off again. Press your session. ¨ to end You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading.
/ Frequently used programming operations What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Redirect calls coming in on a line. See ‘‘Turning on Line Redirection’’ on page 123. Allow individuals to answer calls that are ringing at another telephone. See ‘‘Picking up a call ringing at another telephone’’ on page 57.
Answering calls Answering incoming calls with Hunt Groups Your Norstar system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people.
/ Answering calls Line buttons For each line assigned to your telephone, one line button is assigned to that line. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. Note: Target lines (DID) are for incoming calls only. If you press a line button assigned to a target line that does not have an incoming call, the prompts on your telephone will indicate that the line is for incoming calls only.
Answering calls / 45 The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with version 6.1 or newer software. If you connect a T7316E telephone to a system that is running version 6.0 or previous versions, the standard line indicators display. The KIM module also displays some of these icons. Note that this piece of hardware is only supported by version 6.1 and later software. , Active call The line is active and/or you are connected to this telephone.
/ Answering calls Three beeps descending in tone You are receiving a priority call. Sorting calls by distinctive ring patterns When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones and lines is None, which is the lowest priority. Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone.
Answering calls / 47 Displays DND from 21 The person at telephone 21 has forwarded a call to you using Do Not Disturb. DND transfer The system has transferred a call to you from a telephone with Do Not Disturb turned on. DRT Line001 Nobody answered this call so the system transferred it to you. Line001 callback CALLBACK Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to the call.
/ Answering calls Using a CAP module A central answering position that uses a Norstar M7324 telephone and a CAP module is programmed as a CAP by your installer or customer service representative. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. M7324 set with one CAP module M7324 telephone CAP module A CAP module is an add-on device that provides 48 extra memory or line buttons.
Answering calls / 49 Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones. The indicator is on when the telephone has: • an active call • Do Not Disturb turned on The indicator is off when a telephone has: • no active call • a call on hold and no other active call Tip - You can send up to 30 messages from a CAP.
/ Answering calls Norstar T7316E telephone with added KIM An ordinary KIM (OKIM) configuration does not have any system programming.
Answering calls / 51 Cold starting the KIM If your KIM fails, or if you want to erase programming on the KIM, there are two types of cold start. TIPs - If you are cold starting an eKIM that has line or Hunt group assignments, the cold start will erase current programming, and insert the line appearances, starting with the top, left button. After all the line appearances are assigned to lines, the system adds target line or Hunt Group appearances.
/ Answering calls • KIM multi-module cold start If you want to cold start all the KIMs attached to your telephone, simultaneously press the top two buttons on the upper button set, and the bottom two buttons on the lower button set, as shown in the following diagram. Customizing your KIM module ²¥¡Ú You can move external lines, target lines or hunt group appearances onto the eKIM by using . See ‘‘Moving line buttons’’ on page 162.
Answering calls / 53 3. Press ≠. Show set: displays. 4. Enter the DN number of the T7316E which is attached to the eKIM you want to program, then press OK. 5. Press ≠. Capabilities displays. 6. Press ‘ two times until User preferences displays. 7. Press ≠. Model displays (7316E+KIM). 8. Press ‘. Button progrming displays. 9. Press the KIM softkey for the KIM for which you want to program buttons. If no KIM softkeys appear, it means the KIM was not configured as a CAP in programming. 10.
/ Answering calls Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller's name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the recipient's telephone.
Answering calls / 55 Once you answer a call, new calls coming in on lines configured with CLID to telephones with CLID allowed, present the prompt: LineXXX Calling for two rings, and then the CLID of the caller will display for three seconds (XXXXX). If the call is being forwarded, the CLID will also display the number from which the call was forwarded (XXXXX>YYY).
/ Answering calls Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display. This feature is not available to ISDN terminals.
Answering calls / 57 Picking up a call ringing at another telephone You can pick up a call ringing at another telephone using Directed Pickup or Group Pickup. Answering any ringing telephone using Directed Pickup ²àß You can answer any telephone that is ringing in your Norstar system. 1. Press 2. Enter the internal number of the ringing telephone. . Call Pickup cannot be used to answer analog lines that are set to private. To use Call Pickup (Directed Pickup), the telephone must be ringing.
/ Answering calls If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. Tip - A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any telephone in that call pickup group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
Answering calls / 59 Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.) Pickup: ² If you decide not to answer a ringing call after you have activated Directed Pickup, press . ²¡ââ Answering a call using Trunk Answer Press . The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.
/ Answering calls Answer DNs and Answer keys You can use an Answer DN button to monitor calls to another telephone. The calls that come to the monitored telephone that provide an appearance on the Answer DN button are determined by the system-wide Anskey setting. Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons.
Answering calls / 61 Creating a Conference Call You can talk to two people at once. ²Ü 1. Make sure you have two calls, one active and one on hold. 2. Press 3. Press the appropriate button to retrieve the held call (this is automatic on the M7100 and T7100 telephones). . You can create a conference when you are on a call. ²Ü 1. Make a second call. 2. Press 3. Press the button where the first call is on hold to create a conference. .
/ Answering calls ²£Ü On an M7100 or T7100 telephone: 1. , to place one caller on hold. Press Press put the caller you want to keep on hold. 2. Press 3. Press ¨ ³ ³ again, to . The call is disconnected. to speak to the remaining party. Independently holding two calls For all telephones except the M7100 and T7100 telephones, you can put the two people in a conference call on hold independently so that they cannot talk to each other. 1. Press the line button of one person.
Answering calls / 63 Splitting a conference You can talk with one person while the other person is on hold. On a T7316, T7316E, M7208, M7310 or M7324 telephone: 1. Press the line button of the person you want to speak to. The other person is automatically put on hold. ² £Ü ³ On an M7100 or T7100 telephone: 1. Press 2. Press . The first party is on hold. , if necessary, to switch parties. ²Ü You can re-establish the conference. . 1. Press 2. Take the held call off hold.
/ Answering calls Line001 21 TRANSFER Press held line You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFER or entering the Transfer feature code. You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference.
Answering calls / 65 Using handsfree/mute The ability to use handsfree has to be turned on or off for each telephone. The type of handsfree can be changed. See ‘‘Changing handsfree for a telephone’’ on page 68. Handsfree must be set to Std or Auto in system programming for a telephone to be able to use a headset. This programming is performed by someone with the Installer password. If the telephone is set to Auto, the next incoming call defaults to the voice path used by the last call.
/ Answering calls Making calls without lifting the handset 1. Press the handsfree button. If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker are automatically turned on. Note: The T7316E telephone has a handsfree button located below the dialpad. This button only works if the telephone is wired to a system running version 6.1 or newer software and the Handsfree setting in programming is set to Auto. 2. Dial your call. 3.
Answering calls / 67 Using handsfree On models with separate handsfree and mute buttons: • The indicator next to the handsfree button is solid when you handsfree is active and turns off when the telephone is set to handset or headset. • The indicator next to the Mute button blinks when you mute the microphone and turns off when the microphone is open. Note: Other models of telephones have only one button for both functions.
/ Answering calls Changing handsfree for a telephone You can program the type of handsfree used with each telephone. ² ¥¥ÛßßÜÝÝ ÛÜßÝß You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. . 1. Press 2. Press 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ three times. 6. Choose a setting at Handsfree: using the CHANGE button.
Answering calls / 69 A handsfree/mute button is automatically assigned to a Norstar or BST telephone that is programmed with handsfree and is always located in the lower right-hand corner of the numeric dialpad. For T7208 and T7316 telephones, this button is a handsfree-only button. The mute button is in a separate location on the telephone. The handsfree setting for T7316E only displays Auto or None. The handsfree button on this set is located under the dialpad.
/ Answering calls Turning Privacy on or off for a call ²¡Ü Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls.
Answering calls / 71 Checking call length using Call Duration Timer ²àà By pressing , you can see how long you spent on your last call, or how long you have been on your present call. Displays 21 02:47 The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds. Line001 01:45 You parked your last call. The display shows the length of time the call was parked.
/ Answering calls Compact ICS 6.
Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the handset and dial. The Norstar system supports three methods of dialing. See ‘‘Changing how you dial your calls’’ on page 77. • Pick up the handset, press a line button, and dial, if the call is not on your prime line. • Press the button labeled handsfree/mute and dial to talk without using the handset. See ‘‘Using handsfree/mute’’ on page 65.
/ Making calls Calling 21 PRIORITY LATER Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 80) or Message (page 132) feature, or press PRIORITY to make a priority call. Can't ring again You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing.
Making calls / 75 Ring Again? YES NO EXIT Press YES to use Ring Again. Press NO to send a message. See ‘‘Sending a message’’ on page 132 and ‘‘Turning on Ring Again’’ on page 80. Select a line Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again. Send message? YES NO Press YES to send a message. See Messages. For other displays, see ‘‘Common feature displays’’ on page 253.
/ Making calls code is used in the same way as the line pool access code, but you may need to dial fewer following numbers if the route is set up to automatically dial part of the call number. Your installer or customer service representative programs the line pool access codes and destination codes and gives each telephone access to the relevant line pools. Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use.
Making calls / 77 Making calls from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar and BST telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature. ² ¥¡Û £ Changing how you dial your calls 1. Press 2. Press 3. Press ³ . or NEXT until the dialing mode you want appears. or OK to select the displayed dialing mode.
/ Making calls Using Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the handset. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.
Making calls / 79 ²ßá Making a priority call 1. Press . 2. Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call. For information about blocking calls, see ‘‘Using Do Not Disturb’’ on page 201. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.
/ Making calls You can make a priority call only while your telephone displays: 21 busy PRIORITY LATER Calling 21 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.
Making calls / 81 Displays Can't ring again You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Ring Again? YES NO Press YES to use Ring Again. Press NO if you prefer to send a message. P0603544 02 EXIT Compact ICS 6.
/ Making calls Compact ICS 6.
Auto Attendant The built-in Auto Attendant automatically answers and directs incoming calls, which can reduce or eliminate the workload for the person who answers incoming calls for an office. The Auto Attendant carries out three tasks: System Answer, Custom Call Routing (CCR) and direct extension dialing. Tip - The Auto Attendant can transfer calls to a Hunt Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
/ Auto Attendant Custom Call Routing (CCR) The job of answering and transferring calls can be taken over by CCR. When someone calls on lines monitored by CCR, the system answers the call and plays a greeting you have recorded.
Auto Attendant / 85 CCR before the telephones in the group that are programmed to forward after three rings. A CCR call is forwarded by Forward on Busy, the Call Forward feature code, and Callback programming. Be sure to keep this in mind when programming the telephones in your CCR groups. When a call that was handled by CCR rings at your telephone, call information appears automatically on the display.
/ Auto Attendant • Write down the greetings or scripts that you want to record as the company greeting and business closed greeting. Refer to examples in ‘‘Recording customized greetings for System Answer and CCR greetings’’ on page 94. • Organize your telephones into groups and decide what number a caller is to use to reach each group. Using the groups and numbers you have created, write down the greeting or “script” to be heard as the CCR.
Auto Attendant / 87 Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls. Tip - You can program the feature code for turning System Answer and CCR on or off on a memory button with an indicator at the attendant telephone. You know that the feature is turned on when the indicator is lit at the attendant set. Turning CCR on or off 1. ²¥¡ÜÛ £ ÛÛàÝÛ ¥ Press ²¥¡ÜÛ . The display shows the current status of CCR.
/ Auto Attendant 5. Press CHANGE and enter the internal number of the telephone you want to assign as the attendant telephone. Changing the language for System Answer and CCR The programmed greetings used with the auto attendant features are available in three languages. You can change which language that callers hear, or program the system to play greetings in a second language. If you record your own greeting, that custom greeting is the one that is played regardless of the language choice.
Auto Attendant / 89 Setting ring delay before System Answer takes a call You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. ²¥¥ÛßßÜÝÝ ÛÜßÝß 1. Press 2. Press 3. Press “ twice. 4. Press ≠, ‘, and ≠. 5. Press ‘ twice. The display shows System Answer… 6. Press ≠. 7. Press CHANGE until you see the appropriate number of rings (between 1 and 12). . (the default System Coordinator password).
/ Auto Attendant If CCR is programmed to answer the call in less than two rings, the call information may not be captured and forwarded to telephones in the CCR group. Adding/removing telephones from CCR groups The greeting you create for CCR tells a caller to press a number to reach a group of telephones. You add or remove telephones from these groups (CCR groups) in programming. You need the programming template found at the front of this guide.
Auto Attendant / 91 Using the pre-recorded greetings Pre-recorded greetings are always used when the System Answer or CCR are turned on, even if you do not create personalized recordings. The prerecorded greetings can be turned off (not erased) and/or replaced with userrecorded substitutes. If a pre-recorded greeting is turned off, all System Answer and CCR features that use that greeting are affected. Incoming calls at the attendant telephone hear the System Answer greetings.
/ Auto Attendant System Answer on: You have reached Bluebird Consulting. All of our operators are busy. If you know the extension that you want, and are using a touch tone phone, please dial it now. Or, hold the line and your call will be answered as soon as possible. You may choose to create your own message (shown in italics following) instead of using the pre-recorded greetings: You have reached Bluebird Consulting. We can’t come to the phone right now.
Auto Attendant / 93 Time available for customized greetings You have a total of 96 seconds of recording time to allocate to all greetings. If you begin by recording a 15-second company greeting, there are 81 seconds available for the remaining greetings (96-15=81). The maximum length of a single recording is 32 seconds. If you exceed the maximum time for a single recording, an error message, accompanied by a tone, is given. A greeting that is turned off is not erased.
/ Auto Attendant Recording customized greetings for System Answer and CCR greetings ²¥¡ÜÜ Both System Answer and CCR must be turned off to use this feature. The customized greetings are not available to System Answer and CCR while you are recording. Callers hear only the pre-recorded greetings. There are seven greetings to choose from, three user greetings and four prerecorded system greetings. You can record your own user greetings with the first three greetings choices (A, B, and C).
Auto Attendant / 95 greeting, or Off to turn them off. If your system does not have the capability to allow you to record your own version of the system greeting (D, E, F, and G), you may select Sys to turn on the prerecorded greetings, or Off to turn them off. A greeting that is turned off is not erased. The time used by the greeting is not returned to the 96-second time pool. 5. Press ≠. The display shows Greeting A: User. Your choices are PLAY, REC, and OK. Press PLAY to play the greeting. 6.
/ Auto Attendant Programming or changing CCR destinations ² 1. Press •°‹‹ and enter the System Coordinator password (the default password is ¤‹fl›fl). 2. Press NEXT until the display shows CCR tree. The choices are SHOW, EXIT, and PREV. 3. Press ≠. The display shows Dial 0: and the current destination when the caller presses zero. Your choices are CHNGE and NEXT. 4. Press CHNGE to select the appropriate destination.
Auto Attendant / 97 Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer DNs, or handsfree/mute cannot be used as autodial buttons. If the power to your Norstar system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory. Adding an autodial button ²¥Ú ²¥Ú ²¥Û ²¥Û or 1.
/ Auto Attendant For the M7100 or T7100 telephone, an external autodialer can be programmed only by using a line and not a line pool. Tip - If you do not include a line selection in an autodial number, the call uses your prime line (if you have one). Using intercom as the line for Autodial If you press the button with the ∆ label as the line for an external autodial number, you must include a valid line pool access code or a destination code.
Auto Attendant / 99 ³ ³ Program and HOLD Enter the number you want to program onto the . button, then press Program and OK QUIT Enter the number you want to program onto the or OK. You may include button, then press a line or line pool selection in an autodial sequence by selecting the line before entering any digits. OK The number is stored on the button. Programmed For other displays, see ‘‘Common feature displays’’ on page 253.
/ Auto Attendant 5. Press ‘ three times. The display shows Restrictions. 6. Press ≠ twice. 7. Press ‘. The display shows Allow last no:. 8. Press CHANGE to choose Y (Yes) or N (No). Displays Hidden number The last number you dialed was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. No last number You have not dialed an external telephone number since the last power interruption or system reset.
Auto Attendant / 101 Changing and adding System Speed Dials System Speed Dial codes are numbered from 001 to 255. The system coordinator assigns numbers to System Speed Dial codes for the entire system. See ‘‘Adding or changing a system speed dial’’ on page 31. Tip - There is no difference between using User Speed Dial and using System Speed Dial. They differ only in how you program them. Adding or changing a User Speed Dial ²¥Ý To add or change a User Speed Dial number on your telephone: ²¥Ý 1.
/ Auto Attendant Invalid code You have entered a code outside the code range (001-255 for system, 256-279 for user). No number stored There is no number stored on the speed dial code you have dialed. Program and HOLD If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number exactly as if you were dialing it normally. When you are finished, press .
Auto Attendant / 103 Using Saved Number Redial ²ßà You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line. Tip - You can copy a number onto an autodial button using Saved Number Redial. Saving a number Press ²ßà while you are on the call. Saved Number Redial records a maximum of 24 digits.
/ Auto Attendant 4. Press ≠. 5. Press ‘ three times. The display shows Restrictions. 6. Press ≠ twice. 7. Press ‘ twice. The display shows Allow saved no:. 8. Press CHANGE to choose Y (Yes) or N (No). Displays Hidden number You have saved a speed dial number that displays a name rather than the number. The number is dialed correctly, but you cannot see it. No number saved You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself.
Handling many calls at once Using Hold You can temporarily suspend a call by pressing ³ . When a call is on hold, an indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. ³ On the M7100 or T7100 telephone, alternates between two lines; one active, one on hold. These telephones cannot retrieve a call placed on hold by another telephone. Tip - Answered Hunt Group calls can be placed on hold at the answering system telephone.
/ Handling many calls at once 3. Press the line button of the call. You may hear indications from the far end that you are on hold (for example, tones or music). 4. When the person you were talking to returns you hear them through your telephone speaker. Lift the handset and talk. Tip - If Automatic handsfree has been assigned to your telephone, you can use the handsfree/mute feature instead of Listen on Hold.
Handling many calls at once / 107 Using system-wide call appearance (SWCA) This feature allows a call to maintain an appearance on the System Wide Call Appearance (SWCA) buttons to a group of users for the life of the call. There are 16 SWCA codes that can be assigned to program buttons with indicators. Each telephone in a group should have the same codes assigned to the same buttons.
/ Handling many calls at once Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve a SWCA call. The number of SWCA keys that can be assigned will depend on available buttons on the telephone. T7316, T7316E, T7316E+KIM, and T7324 telephones provide the broadest use of this feature since they have the most memory keys with indicators.
Handling many calls at once / 109 SWCA indicators, call status states (auto assign) Call is answered and Call is put on Hold. automatically assigns The SWCA indicator to a SWCA key. flashes at all extensions. The indicator beside the line key disappears, freeing up the line Call is retrieved. An indicator appears beside the Intercom button. The SWCA indicator becomes solid on all extensions, indicating that the call is active.
/ Handling many calls at once No free call keys If all the SWCA keys are currently occupied when a new call comes in, you can still put the call on Hold. • If a SWCA key has been freed up between the time you answered the call, and when you want to put the call on Hold, the call will transfer to the free SWCA key and act as described in ‘‘Incoming calls’’ on page 108.
Transferring calls ²àâ Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call ²àâ 1. Press . 2. Call the person to whom you want to transfer the call. 3. If you want to talk to the person to whom you are transferring the call, wait for them to answer, and speak to them before proceeding. 4. When you are ready to complete the transfer, press ¨ or JOIN.
/ Transferring calls Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered. When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.
Transferring calls / 113 Displays 21>22 CANCL RETRY JOIN 21 no reply CALLBACK Do not disturb CANCL RETRY JOIN ¨ You are talking to the person you want to transfer the call to. Press RETRY if you decide to transfer the call to someone else. Press or JOIN to transfer the call. The person to whom you tried to transfer a call did not answer. Press CALLBACK or the flashing line button to reconnect to the call. On the M7100 or T7100 telephone, lift the handset.
/ Transferring calls Transfer denied CANCL RETRY Your transfer cannot be completed for one of these reasons: Transfer to:2___ CANCL RETRY Press RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable. • All the resources needed to perform a transfer are in use. Try again later. • You have tried to transfer an external call to another external party. Some restrictions apply. • You cannot transfer your conference call.
Transferring calls / 115 Camp denied You have tried to camp an internal call. You can only camp external calls. Camp to: CANCL Camped: 21 Dial the number of the internal telephone to which the call is sent. The telephone to which you camped a call did not answer the call. The call has come back to you. Press CALLBACK or the line button to reconnect to the call. On M7100/T7100 telephones, just pick up the handset.
/ Transferring calls Using Call Park When you park a call, the system assigns one of nine codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 0 to 9, plus a two-digit call number between 01 and 09. For example, if the Call Park prefix is 4, the first parked call is assigned Call Park retrieval code 401. The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used.
Transferring calls / 117 Displays Already parked The person you were talking to has already parked your call. You cannot park the same call. Get call first You have attempted to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to it before you park it. Invalid number You have entered an invalid retrieval code. No call on: 101 There was no call on the retrieval code you entered. Park denied You have tried to park a conference call.
/ Transferring calls Compact ICS 6.
Forwarding your calls Forwarding your calls to with Norstar ²Ý Press and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system.Line redirection takes precedence over Call Forward. Canceling Call Forward Press ²£Ý . Using Call Forward at your telephone ²Ý When you use , all calls go to the destination you select, regardless of how Forward on busy and Forward no answer are programmed.
/ Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that receiving telephone even though that telephone has been set to forward calls to you. Changing the automatic Call Forward settings Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming. For step-by-step instructions, see ‘‘Change where a call goes when there is no answer’’ on page 37.
Forwarding your calls / 121 Forward on busy Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, see ‘‘Making changes to Call Forward on Busy’’ on page 39. Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.
/ Forwarding your calls Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone.
Forwarding your calls / 123 Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirection takes precedence over the Call Forward feature. If both features are active on a telephone, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination.
/ Forwarding your calls Tip - The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it. The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility.
Forwarding your calls / 125 Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. ²¥¥ÛßßÜÝÝ ÛÜßÝß 1. Press 2. Press 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ twice.
/ Forwarding your calls Pool code: ___ QUIT Enter a valid line pool access code. Redir by 21 OVERRIDE You have attempted to redirect a line, but someone else has already redirected that line. Press or OVERRIDE to override the previous redirection and redirect the line as you want. Redirect denied You can redirect calls only on individual lines. Select line out QUIT Select the line to be used to redirect calls out of the system. Select line(s) QUIT ALL Press the lines to be redirected.
Forwarding your calls / 127 How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system or over external ISDN lines. Line Redirection redirects only calls coming in on the lines that you redirect, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward.
/ Forwarding your calls Compact ICS 6.
Communicating in the office ²ßâ Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement ²ßâ 1. Press . 2. Choose a page type. Page types are: ⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your announcement. 5. Press ¨ .
/ Communicating in the office Activating and deactivating the ability to page You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. ²¥¥ÛßßÜÝÝ ÛÜßÝß 1. Press 2. Press 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ seven times. The display shows Paging. 6. Press CHANGE to select the setting: Y (Yes) or N (No). .
Communicating in the office / 131 A zone is any group of system telephones that you want to group together for paging, regardless of their location. Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. Tip - Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones.
/ Communicating in the office Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature. Sending messages using the display The Messages feature allows you to leave a message on the display of another Norstar telephone, and indicates if you have any messages waiting.
Communicating in the office / 133 Canceling a message you have sent ²£Ú 1. Press . The display shows Cancel for:. 2. Enter the internal number of the person to whom you sent the message. Viewing your messages ²ßÞ You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages. On a telephone with a one-line display 1. Press 2. Press ²ßÞ ¥ £ or .
/ Communicating in the office Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You still need to erase the voice message at your voice message center. Refer to your voice message center documentation. ³ On a telephone with a one-line display: Press . On a telephone with a two-line display: Press ERASE.
Communicating in the office / 135 Message denied You have tried to send a message to an invalid internal number or to a telephone that is out of service. Message list SHOW ADD SHOW appears only if you have outstanding messages. Press SHOW to review messages you have sent. Press ADD to send a new message. EXIT Message to: Enter the internal number of the telephone to which you want to send a message. Messages & Calls MSG CALLS You have one or more messages and one or more new Call Logs.
/ Communicating in the office ²ßß Using Voice Call You can make an announcement or begin a conversation through the speaker of another telephone in the system. Tip - Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the telephone does not ring for voice calls. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. For more information about Answer buttons, see ‘‘Answer DNs and Answer keys’’ on page 60.
Communicating in the office / 137 Preventing Voice Calls to your telephone using Voice Call Deny ²¡¡ Press . Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ²£¡¡ . Displays Voice call The line is open for you to speak. Dial voice call Dial the internal number or press the internal autodial button of the person to whom you want to speak. Microphone muted Your handsfree microphone is muted.
/ Communicating in the office Compact ICS 6.
Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment, and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log.
/ Tracking your incoming calls To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Call Log options ²¥¡Ý You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging. 1. Press 2. Press 3. Press ²¥¡Ý £ ² . The current option displays.
Tracking your incoming calls / 141 Deleting old log items (autobumping) ²¡ÚÞ Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged. Press Press ²¡ÚÞ ²£¡ÚÞ to enable autobumping. to disable autobumping. Viewing your Call Log ²¡ÚÛ To view your log ²¡ÚÛ ¥ â 1. Press .
/ Tracking your incoming calls ³¨ If you accidentally erase an item, you can retrieve it. 1. Press 2. Press or UNDO immediately after accidentally erasing an item. to exit. Making a call using Call Log You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call.
Tracking your incoming calls / 143 To enter Call Log using your password ²¡ÚÛ 1. Press to enter Call Log. If you have programmed a password, the display shows Password:. 2. Enter your four-digit password. If you forget your Call Log password, it can be deleted in programming. See ‘‘Using passwords’’ on page 225. Changing your Call Log password ²¥¡Þ ²¥¡Þ 1. Press . The display shows Old passwrd:. 2. Enter your old password. The display shows New passwrd:. 3.
/ Tracking your incoming calls 1:Unknown number The caller's number is unavailable. 12:KATE SMITH NEXT ERASE _ indicates a new item. 12¯KATE SMITH NEXT ERASE 12§KATE SMITH NEXT ERASE MORE Ã ¯ indicates that the call was answered. MORE § indicates a long distance call. MORE 49/1234567890123 NEXT ERASE MORE / indicates that the stored number has been shortened to its final 11 digits. Press or MORE to display additional information about the call.
Tracking your incoming calls / 145 New calls begin You have viewed your last old log item and are now viewing your new log items. No info to log No information is available for the call. No log assigned No log space has been assigned to the telephone. No resume item The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see ‘‘Common feature displays’’ on page 253.
/ Tracking your incoming calls Compact ICS 6.
Customizing your telephone Finding out what a button does using Button Inquiry ²¥â ²¥â You can check the function of any line, intercom, or programmed button on your telephone by pressing . On the M7100 or T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single memory button. Displays 001 SHOW The display shows the number and name of the line. Press SHOW to view the redirection status of the line. OK ³ £ 123456789012345...
/ Customizing your telephone 2. Press a number on the dialpad to choose the contrast level you like best. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another. Changing the language on the display You can select the language used on the display of each Norstar telephone. Which languages are supported depends on the profile for your system.
Customizing your telephone / 149 Programming a feature code onto a memory button You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature. Programming feature buttons ²¥Ü Any memory button not programmed as an external or internal line, target line, Answer button, or handsfree/mute button, is available for features. ²¥Ü 1. Press 2. Press the memory button you want to program with a feature. 3.
/ Customizing your telephone Displays SHOW OK The name of the feature assigned to a button is displayed when you press the button. SHOW appears when there is more information available. Press or SHOW for additional information. £ Enter code: If you are checking a speed dial button, enter the three-digit speed dial code that you want to check. F__ QUIT Enter the feature code, or press or QUIT to quit programming or CLEAR to clear the numbers you have entered.
Customizing your telephone / 151 Labeling your set The Business Series Terminals have label strips that come with each set. The Norstar M-series telephones have individual keycap labels. This section suggests the process for setting up the labelling for your telephone. Applying button labelling ²¥â Before you apply button labels, use the Button Inquiry feature ( ) to verify the button functions, and to avoid activating features as you put the labels onto the buttons.
/ Customizing your telephone www.nortelnetworks.com (Customer Support/Software Distribution, under Product Selection choose Desktop Assistant).
Customizing your telephone / 153 T7316E Business Series Terminal button defaults The default button assignments for the T7316E Business Series Terminal (BST) depend on the template applied. Refer to your Programming Records to identify the current button programming for each telephone or group of telephones. Note also that this telephone has a separate handsfree button (under the dial pad). Also, the current incoming call on this telephone defaults to the voice path last used.
/ Customizing your telephone T7316E BST upper buttons (PBX template) 01 ∫Contrast 02 ∫Show Time 03 04 05 06 07 ∫Send Msg 08 ∫Speed dial T7316E BST upper buttons (Hybrid template) 01 ∫Contrast 02 ∫Show Time 03 ∫Privacy 04 05 ∫Saved No. 06 ∫Sys Park 07 ∫Send Msg 08 ∫Speed dial T7316E BST lower buttons (PBX and Centrex) PBX template Hybrid template 09 ∫Sys Park 17 ∫Call Timer 09 ∫Line 17 ∫Call Timer 10 ∫Saved No.
Customizing your telephone / 155 T7316 Business Series Terminal button defaults The default button assignments for the T7316 Business Series Terminal depend on the template applied during startup. Refer to the Programming Record to identify the current button programming for each set or group of sets. Note the button numbering for some of buttons of this telephone are not consecutive. This is because the buttons are mapped to the M7310.
/ Customizing your telephone T7316 BST lower buttons Button #/ Function Square template Button #/ Function 11 ∫Set 221 17 ∫Set 224 13 ∫Set 222 19 ∫Set 225 15 ∫Set 223 21 ∫Set 226 01 ∫Line 1 06 ç 02 ∫Line 2 07 µ 03 ∫Call Fwd 08 ≈ 04 œ 09 ∆ 05 π 10 ∆ PBX template Hybrid template 11 ∫Set 221 17 ∫Set 224 11 ∫Set 221 17 ∫Set 224 13 ∫Set 222 19 ∫Set 225 13 ∫Set 222 19 ∫Set 225 15 ∫Set 223 21 ∫Set 226 15 ∫Set 223 21 ∫Set 226 01 ∂ 06 ç 01 ∫Line 1 06 ç 02 † 07 µ 02 ø 07 µ
Customizing your telephone / 157 M7310 telephone button defaults The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to ‘‘Using Buttons’’ on page 17. M7310 lower button assignments The following tables map the positions for the lower set of buttons for the Norstar M7310 set.
/ Customizing your telephone M7310 dual memory buttons *12 ∫Set 233 13 ∫Set 221 *20∫Set 237 21 ∫Set 225 *28∫Set 241 29 ∫Set 229 *14∫Set 234 15 ∫Set 222 *22∫Set 238 23 ∫Set 226 *30∫Set 242 31 ∫Set 230 *16∫Set 235 17 ∫Set 223 *24∫Set 239 25 ∫Set 227 *32∫Set 243 33 ∫Set 231 *18∫Set 236 19 ∫Set 224 *26∫Set 240 27 ∫Set 228 *34∫Set 244 35 ∫Set 232 Shift key Note: This example shows defaults for a system with three-digit internal numbers.
Customizing your telephone / 159 M7208 telephone button defaults œ † µ π ç ß ∆ ∆ ²ßâ Tip - The default Page button activates the General Page option ( ). M7324 telephone button defaults Buttons without a label are blank by default and can be programmed as autodial or feature buttons. The M7324N telephone has a two-line display, three display keys, 24 memory keys with indicators, and handsfree capability. P0603544 02 Compact ICS 6.
/ Customizing your telephone M7324N memory key assignments Square ∫Line 1 ∫Line Pool Blank Blank Blank Blank Blank Blank ∫Line 1 ∫Call Fwd ∫Conf ∫Line 2 ∫Spd Dial † ∫Line 3 µ ∂ ∫Line 4 ∫Save No. œ Blank Blank ∫Vce Call Blank Blank π Blank Blank Blank Blank ∆ ∆ Hybrid ∫Call Fwd ∫Spd Dial µ ∫Save No. Blank Blank Blank Blank ∫Conf † ∂ œ ∫Vce Call π ∆ ∆ Blank Blank Blank Blank Blank Blank Blank Blank ²ßÛ PBX ∫Call Fwd ∫Spd Dial µ ∫Save No.
Customizing your telephone / 161 Default button assignments Default features are assigned automatically to the programmable buttons on Norstar telephones and vary depending on the telephone. The default features are listed in the tables in this chapter. Rules of default button assignment • Line and Intercom buttons are assigned by default templates and can be changed in programming. • Handsfree/mute and answer DN buttons are not assigned by default.
/ Customizing your telephone ²¥¡Ú Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. If you have a CAP, you cannot move intercom, answer keys or handsfree/mute buttons onto the module, but you can move your lines over to the modules. If you have a T7316E CAP with eKIMs you can move lines, target line appearances and hunt group appearances over to the KIM. ²¥¡Ú 1. Press 2.
Customizing your telephone / 163 ²¥ß Changing the type of ring You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. ²¥ß ÚÛÜÝ 1. Press 2. , Press seconds. 3. Repeat until you hear the ring you prefer, then press . , , , or NEXT. You hear the selected ring for two ³ Adjusting the Ring volume ²¥¡â à 1. Press 2. Press end for higher. or OK. ²¥¡â . The telephone rings.
/ Customizing your telephone Compact ICS 6.
User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar or BST telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or may want to create a speed dial code. Instead of programming from the employee’s telephone, you can go into programming on the telephone nearest you to make the change. Using User Preferences ²¥¥èêäå ²¥¥¡àÜà ÛÛàÝÛ 1.
/ User Preferences User Preferences programming is available under User Preferences under the heading Terminals&Sets. Sub-headings in User Preferences User prefernces Model Button prgrming User speed dial Call log opt’ns Dialing opt’ns Language Display cntrst Ring type Changing button programming Press ≠ at Button prgrming. The display shows the number of buttons on the telephone (an example is shown in Displays at the end of this section).
User Preferences / 167 CHANGE Used when you are setting up an external autodial number. Press CHANGE until you see the type of line or pool you want the number to use. FEATR Press to store a feature code on the button. FIND Locates a specific button on a telephone by entering its number. Button numbers are shown in the illustrations. LIST Takes you to a list of feature codes. Press ‘ to move through the list and press OK when you see the feature you want to program on the button.
/ User Preferences Changing Call Log options 1. Press ≠ at Call log opt’ns… 2. Press CHANGE until you see the option you want to use. See ‘‘Call Log options’’ on page 140 Changing how calls are dialed 1. Press ≠ at Dialing opt’ns… 2. Press CHANGE until you see the option you want to use. Descriptions for dialing options are found on the Telephone Feature Card, or see ‘‘Changing how you dial your calls’’ on page 77.
User Preferences / 169 Displays 10+24 buttons FIND There are 10 memory buttons and 12 dual memory buttons on the telephone you are viewing. Press ‘ to begin looking at what is on each button. B01:L06:Line 001 FIND A line appears on the button. You cannot store a feature or number on it. B02:#Reply Msg... CLR TEL# FEATR A feature is stored on this button. Press ≠ to see the feature code. A full list of names and codes for features is included in the index. Code:F#65...
/ User Preferences Compact ICS 6.
Programming Hunt Groups The Hunt Groups feature allows a group of Norstar or Business Series Terminals) BST telephones to be called by a single directory number, ensuring that calls are easily routed to the appropriate group. The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading from a pre-Compact ICS 4.0 system to a Compact ICS 6.1 system, any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups.
/ Programming Hunt Groups • where a call goes if all members are busy Note: Videophones should not be placed in Hunt Groups. Hunt Groups allow one B channel connection at a time and videophones use two B channels.
Programming Hunt Groups / 173 Consult your customer service representative to determine your Hunt Group number range. Note: Your system DN must be at least three digits long to allow Hunt Groups. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. ²ÛÜßÝß ¥¥ÛßßÜÝÝ 1. Press 2. (the default System Coordinator password). Press The display shows Terminals&Sets. 3. Press ‘ until the display shows System prgrming. 4.
/ Programming Hunt Groups 5. Press MOVE to move an existing member to another place within the Hunt Group. The display shows the member number followed by an arrow. 6. Enter the new position number for the extension. 7. Press ¨ to exit or ‘ to continue programming. Assigning or unassigning lines to a group You can assign one or several lines to a hunt group.
Programming Hunt Groups / 175 Setting the distribution mode There are three modes of call distribution: • Broadcast—rings each telephone in the group simultaneously. Calls are handled one at a time. Subsequent calls are queued. As soon as a call is picked up, the call next in the queue is presented to the Hunt Group without having to wait for queue time-out. In Broadcast mode, a single incoming call rings simultaneously at all the telephones in a group.
/ Programming Hunt Groups ¨ 5. Press CHANGE to set the mode: Sequential, Rotary, Broadcast. 6. Press to exit or ‘ to continue programming. Setting the hunt delay This setting allows you to program the number of rings the system permits at a Hunt Group set before moving on to the next telephone in the Hunt Group. 1. At Hunt groups, press ≠. The display shows Show group. 2. Enter the Hunt Group number you want to program (1-6) or press ‘ to scroll through the groups. 3. Press ≠.
Programming Hunt Groups / 177 3. Press ≠. The display shows Member DNs:. 4. Press ‘ until the display shows If busy:. 5. Press CHANGE to set the mode: BusyTone, Overflow, Queue. 6. Press ¨ to exit or ‘ to continue programming. Programming the queue time-out This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position. 1. At Hunt groups, press ≠. The display shows Show group. 2.
/ Programming Hunt Groups 6. Press CHANGE to change the overflow position. 7. Enter the new overflow position. 8. Press ¨ to exit or ‘ to continue programming. Setting the name This setting allows you to program the Hunt Group name, such as SERVICE or SALES. The name can be up to seven characters in length. This name becomes the CLID display name when the DN is called. 1. At Hunt groups, press ≠. The display shows Show group. 2.
6. Press ¨ Programming Hunt Groups / 179 to exit or ‘ to continue programming. Assigning a distinctive ring pattern to a Hunt Group You can assign distinctive ring patterns to your Hunt Group so that calls can be rated in priority for the group. These distinctive ring patterns, have the same characteristics as for line and extension distinctive ring patterns. Refer to ‘‘Changing the ring on the telephone’’ on page 168.
/ Programming Hunt Groups Using Silent Monitor After you have the silent monitor parameters set up, you will be able to use your SM supervisor two-line display telephone to monitor external Hunt group calls. Refer to the Compact ICS Installation Guide for detailed information about the fields that make up this feature. To start a session, on a silent monitor supervisor telephone, which must have a two-line display: ² 1. Enter 2. Type in the SM password (default:SILENT (745368)) 3.
Programming Hunt Groups / 181 OTHER JOIN EXIT While a call is being monitored, you can choose to: • move to another Hunt group member (OTHER) • join the current conversation (JOIN) • exit the silent monitoring (EXIT) OTHER LEAVE EXIT When you join a monitored call, you can choose to: • move to another Hunt group member (OTHER) • mute your telephone out of the current conversation (this does not disconnect silent monitoring) (JOIN) • exit the silent monitoring (EXIT) Access denied You tried to start a
/ Programming Hunt Groups DN: Idle OTHER Need I/C key EXIT The current call on the telephone you are monitoring is either not a Hunt Group call, or the call came in on a line key on that telephone. Note: You should not assign lines which are assigned to the hunt group to individual hunt group members No intercom key is currently available to support the feature. Feature notes • You can only monitor external hunt group calls.
Programming Hunt Groups / 183 • Using a headset automatically defaults Silent Monitor to mute. This is the recommended way of using the Silent Monitor feature. • Messages received by the supervisor during a silent monitoring session, will not provide an indication on the display. • Attempting to initiate any feature keys on the supervisor set, while a session is active, will terminate the silent monitoring session. • A priority call or ring again call will be indicated on the display.
/ Programming Hunt Groups Compact ICS 6.
Using the Hospitality features This section describes the Hospitality Services feature which is used to administer room and alarm services in small to medium-sized facilities such as hotels, motels, or hospitals. There are three types of sets that make up this type of system: Common set—this telephone can be found in the lobby, office, or common area, and is not associated with a room. This type of telephone is used for public access, and cannot access the admin or room features.
/ Using the Hospitality features 4. Press ‘ until the display shows Hospitality. 5. Press ≠. Desk pswd: displays. (default is 4677) 6. Press CHANGE. New pswd: displays 7. Enter a new password, then press OK. Cond pswd Change this password frequently, to maintain security. 1. Place the appropriate programming overlay on the set you are using to do programming. 2. Press Password:. 3. Press Terminals&Sets. 4. Press ‘ until the display shows Hospitality. 5. Press ≠. 6. Press ‘.
Using the Hospitality features / 187 Programming room information Use this setting to assign set DNs to a specific room. 1. Place the appropriate programming overlay on the set you are using to do programming. 2. Press Password:. 3. Press Terminals&Sets. 4. Press ‘ until the display shows Hospitality. 5. Press ≠ until Room/desk info displays. 6. Press ≠. Show set: displays. 7. Enter a room set number or press LIST and press ‘ until you find the DN of the set you want to assign to a room. 8.
/ Using the Hospitality features ÛÜßÝß 3. Press Terminals&Sets. (ADMIN). The display shows 4. Press ‘ until the display shows Hospitality. 5. At the Hospitality heading, press ≠ until Service time displays. 6. Press ≠. Hour: 00 displays. 7. Press CHANGE and enter the hour (00 to 23). If the number is less than 13, the display shows AM. Press CHANGE to select PM, if required. Press OK to accept. 8. Press ≠. Minutes: 00 displays. 9. Press CHANGE and enter the minutes (00 to 59).
Using the Hospitality features / 189 Setting the room condition You can use this feature on a room set or administration set to: • set the room state to service done ( Srvc done) • set the room state to Needs service ( Needs srvc) • query the state of the room ²¡àß ¥¡àß Using the room set 1. Press or ˚ 2. At the prompt, set the status of the room. Note: You may be required to enter a Room condition password. to indicate Set to srv done. Press Press to indicate Set to needs srv.
/ Using the Hospitality features Programming the alarm feature If you want to allow the room sets to program wake-up alarms, there are a couple of program settings that need to be entered. 1. Place the appropriate programming overlay on the set you are using to do programming. 2. Press Password:. 3. Press Terminals&Sets. 4. Press ‘ until the display shows Hospitality. 5. Press ≠. Room/desk info displays. 6. Press ≠ until Alarm displays. 7. Press ≠. Attn attempts:3 displays. 8.
Using the Hospitality features / 191 Using the Administration set to control alarms Only a Hospitality Services set can use this alarm administration feature. This feature is also associated with a room number, and cannot be used on common sets. Use this feature to: • query a current or last alarm time set for a room • assign an alarm time for any room • change an alarm time for any room • cancel an pending alarm for any room ² To program the alarm, follow these steps: 1. Press 2.
/ Using the Hospitality features Using the alarm ² To set an alarm on a digital telephone: 1. Press 2. Do one of the following: If the alarm is correct, press ON/OFF.The set displays: Alrm:07:00am ON. Press DONE to exit. If you need to change the alarm time, press CHG. The set displays: Enter time: 3. To enter a new time, do one of the following: If the clock uses a 24-hour format, enter an hour between 00 and 23, and minutes between 00 and 59.
Using the Hospitality features / 193 Turning off an alarm When the alarm rings, the user can release the ring by doing one of the following, depending on the type of telephone in the room: Digital set: Press any button except ³ ³ . Analog set: Lift and replace the handset. acts like a snooze alarm and will temporarily disable the alarm for a programmed period. Refer to ‘‘Service times’’ on page 187.
/ Using the Hospitality features Compact ICS 6.
Telephone features Installing Business Series Terminals If you are connecting a Business Series Terminal (BST) for the first time, refer to the following illustrations as a guide. Installing the Business Series Terminal connections Installing to a desk jack P0603544 02 Compact ICS 6.
/ Telephone features Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Installing without the angled base Compact ICS 6.
Telephone features / 197 Mounting a Business Series Terminal using the stand key hole slots Use the key hole slots on the stand to mark the location for the screws. Tighten screws for a secure fit. Mount the stand as shown and insert screw. Use the screw that came with your keystation. Connect cords to the telephone, refer to cord connections Mount the telephone onto the screws and slide it down. Connect line cord to wall jack. P0603544 02 Compact ICS 6.
/ Telephone features Installing Norstar telephones If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Connect to jack Connect wired from to jack wired from distribution block distribution block Connect to Connect to receiver receiver Compact ICS 6.
Telephone features / 199 Mounting a Norstar telephone on the wall 1 2 3 4 5 6 P0603544 02 Compact ICS 6.
/ Telephone features Naming a telephone or a line You can assign names to identify external lines, target lines, and telephones assigned to specific people. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Step-by-step instructions for adding or changing the name of a telephone or a line are in ‘‘Changing the name of a telephone’’ on page 34.
Telephone features / 201 Stopping calls from ringing at your telephone: Do Not Disturb (DND) ²¡Þ Stopping calls Press to stop calls from ringing at your telephone. Only priority calls ring at your telephone. A line button flashes when you receive a call, but the call does not ring. Refusing to answer a call While you are on a call, you can refuse to answer a second call (including a priority call). Press ²¡Þ while your telephone is ringing. Canceling Do Not Disturb Press ²£¡Þ .
/ Telephone features Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Tip - Norstar and BST telephones that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature. Hunt Group calls arriving while a telephone is in Do Not Disturb mode are routed to the next member in the Hunt Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
Telephone features / 203 Using the device attached to the internal analog terminal adapter The internal analog terminal adapter (I-ATA) connects a standard analog voice device to your Compact ICS. These include such devices a singleline telephone or a data communication device, such as a modem or fax machine. Unlike an external adapter, the I-ATA only supports a device that is located on the same premises as your ICS.
/ Telephone features Call Forward ˚•› Call Park ˚•‡› Cancel˚£› Directs your calls to another telephone connected to your Norstar system. Enter the feature code followed by the internal number of the telephone to receive the forwarded calls. Call Forward cannot be used with a telephone that is not connected to your Norstar system. Parks the call on hold. The call can be retrieved from any other telephone within the system.
Telephone features / 205 Conference ˚•‹ Allows you to establish a three-way conference between you, one external caller and one intercom caller. To establish a conference call: • Make or answer the first call. • Enter ˚¤. This automatically puts the first caller on hold. • Make or answer the second call. If the second caller is busy, replace the handset and enter ˚¤ to return to the first caller. • Enter ˚•‹ to complete the conference call.
/ Telephone features Hold (continued) Exclusive Hold ˚•‡· Allows you to put an active call on hold and prevents it from being picked up from other telephones. When Tones are turned on, a held call reminder tone is heard on external calls only. Last Number Redial ˚•fi Link ˚•‡⁄ Automatically dials the last external telephone number you dialed. Generates a Link signal to access non-Norstar features available from other systems or carriers.
Telephone features / 207 Priority Call ˚•fl· Allows you to interrupt an internal call in progress on a Norstar telephone using Voice Call Deny or Do Not Disturb. The calls at the telephone you are calling are automatically put on hold. Telephones must be programmed to use Priority Call. See ‘‘Priority Call’’ on page 78 for more information. Privacy ˚•°‹ Prevents another telephone that shares your line from joining your current call, or permits another telephone that shares your line to join the call.
/ Telephone features Timed Release ˚•‡¤ Generates a longer Link signal. Use this feature when you want to release a call from your line but retain the use of the line for another call. Transfer Allows you to transfer a call. To transfer a call you must have an available intercom line. • Enter ˚•‡‚. • Enter the transfer destination number. • Replace the handset. To Transfer using Conference • • • • Trunk Answer Enter ˚¤. Make the second call. Enter ˚•‹. Replace the handset.
Telephone features / 209 Programming answering machines or modems to answer calls automatically The device connected to the Compact ICS using the I-ATA can ring for an external line, or be set up to ring when Ringing Service (Night Service) is turned on. Contact your installer or customer service representative to have these features programmed for your system. Using the I-ATA with modems and fax machines The I-ATA is designed to be compatible with commercial fax and and modem equipment.
/ Telephone features Compact ICS 6.
ISDN Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. By using Basic Rate Interface (BRI), your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer and Internet access. Your installer configures your ISDN services and terminal equipment.
/ ISDN Note: System telephone features, other than Transfer and Call Forward All Calls, are not available to ISDN terminals. In addition, you cannot retrieve a parked call, or reach a Direct-Dial set by using the DirectDial digit from an ISDN terminal. Line access from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar and BST telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.
ISDN / 213 Consult your customer service representative to determine whether or not this feature is compatible with your service provider. ²¡Úá Name and number blocking for BRI When activated, allows you to block the outgoing name and/or number on a per-call basis. Name and number blocking can be used with a Norstar set but not with an ISDN terminal. Consult your customer service representative to determine whether or not this feature is compatible with your service provider.
/ ISDN Calling the number your calls are forwarded to 1. Select an ISDN line by selecting a line button, a line pool, or the handsfree button, or by lifting the handset (if an ISDN line is your prime line). 2. Consult your service provider for the appropriate feature code to enter on your dialpad. Automatic Call Back If you call a number that is busy, enter the feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls.
ISDN / 215 MCID prompts Call traced The MCID request was accepted by the network. No response No response to the MCID request. Not incoming MCID can only be invoked on received calls. Not available The caller information is not available. The CO is not able to log the information or it is not an ETSI BRI type of call. Not subscribed MCID feature is not subscribed to. Invalid state MCID is not allowed in the current state of the call.
/ ISDN ISDN applications ISDN terminal equipment delivers a wide range of powerful business applications: Videoconferencing and video telephony Videoconferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals. Desktop conferencing ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information.
ISDN / 217 Leased line backup Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines. LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges only incurred when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases.
/ ISDN Compact ICS 6.
Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three services, and the six schedules available to each service, are customized for you by your installer or customer service representative.
/ Using System features alternate routes are offered only in the case where the original route is not available. Refer to the section on least-cost routing in the Compact ICS Installer Guide. Turning Services on and off The master control for how different services and their schedules are used by your system is in programming. There are three settings: Manual, Automatic and Off. • Manual allows you to turn the service on and off at any time from a control telephone using a feature code.
Using System features / 221 you decide to run a service on a schedule, the system uses the start and stop times used for that schedule. An example of how to turn on a Service manually You may have Ringing service (your night service) set up to run according to the Night Schedule. You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually. You need the programming template found at the front of this guide.
/ Using System features To turn on a Service 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. 3. Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on. 4. Press OK to select the setting, or press QUIT to exit the feature without making any changes. To turn off a Service 1.
Using System features / 223 Viewing the active Services from a one-line display telephone 1. Press 2. Press 3. Press ²£ ¡àâ . The first active Service displays. to move through the active schedule. ¨ to exit. Displays £¨ Restr'n EXIT NEXT You are viewing the active Services. Press NEXT to see the other active Services. Press or EXIT to quit. Restr'n QUIT OK NEXT The name of the current Restriction service schedule is displayed.
/ Using System features Services ON LIST There is a Service active in your system. Press • or LIST to view the active Services. For other displays, see ‘‘Common feature displays’’ on page 253. Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel automatically-scheduled services, although you can override them by manually turning on another schedule.
Using System features / 225 Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below. Record your password in a secure place and change it periodically. If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password.
/ Using System features Changing passwords You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. ²ÛÜßÝß ¥¥ÛßßÜÝÝ 1. Press 2. Press 3. Press ‘ four times. Passwords displays. 4. Press ≠. Call Log pswds displays. 5. Press ‘ until you see Progrming pswds ˆ. 6. Press ≠. Sys Admin: displays. 7. Press ‘ until you see the name of the password you want to change. 8.
Using System features / 227 Hospitality passwords There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff. Desk pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. Desk pswd: displays. (default is 4677 2. Press CHANGE. New pswd: displays 3. Enter a new password, then press OK.
/ Using System features Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant's desk. It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone. You cannot forward calls to a direct-dial telephone that is outside your Norstar system.
Using System features / 229 Any number of telephones can be assigned to call the direct-dial telephone. Tip - The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the handset (or press the handsfree button). Tip - Label the telephone to inform anyone using it that Hotline is active.
²ÛÜßÝß ¥¥ÛßßÜÝÝ 230 / Using System features 1. Press . 2. Press 3. Press ≠ at Terminals&Sets. 4. Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. 5. Press ≠. 6. Press ‘ until the display shows Hotline. 7. Press CHANGE to select the type of call the hotline makes: None, Intrnl, or Extrnl. (the default System Coordinator password). Internal assigns an internal number. External assigns an external number.
Using System features / 231 indicator to the other two parties. See ‘‘Using Silent Monitor’’ on page 180. Using Set lock Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full, Partial, and None (no set lock). With no set lock, you have access to all features on your telephone.
/ Using System features 6. Press ≠ twice. 7. Use CHANGE to select one of the three options: None, Partial and Full. Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar. Refer to the section on installing optional equipment in the Compact ICS 6.1 Installer Guide. Turning the auxiliary ringer for a telephone on or off You need the programming template found at the front of this guide.
Using System features / 233 Using Host System dialing signals You can access host systems, such as private branch exchanges (PBX) from Norstar by using host system signaling features (also known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences.
/ Using System features Tip - If your Norstar system is connected to a private branch exchange (PBX), program Link onto a memory button for one-touch access. ²à¡ Pause The Pause feature enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. You can program more than one pause in an external autodial or speed dial sequence.
Using System features / 235 Displays Long Tones: At the appropriate time, press any dialpad button. Hold each button down for as long as necessary. Press or to cancel Long Tones. Programmed Release ² ³ ²¥¡á ¨ The Programmed Release feature performs same function as in a programmed dialing sequence. When the system encounters Programmed Release in a dialing sequence, it stops dialing and hangs up the call.
/ Using System features ²¡âÝ Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number. The Wait for Dial Tone symbol (‡) uses two of the 24 spaces in an autodial or speed dial sequence.
Using System features / 237 Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network. An example of how remote access works is a sales representative who spends a lot of time out of the office and who needs to make long distance calls to the European office.
/ Using System features Direct inward system access (DISA) Control access to your Norstar system with direct inward system access (DISA). Access to your Norstar system from the public telephone network should always be controlled with DISA.
Using System features / 239 Accessing Norstar remotely over the public network 1. Dial the Norstar system remote access number. 2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. If your system uses System Answer or CCR, you may enter the DISA number or Auto DN once your call has been automatically answered by one of the features. To use the system remotely, you must use a telephone with tone dialing to call the system.
/ Using System features Fast busy tone You have done one of the following • Entered an incorrect COS password. Your call is disconnected after five seconds. • Taken too long while entering a COS password. Your call is disconnected after five seconds. • Tried to use a line pool or feature not permitted by your Class of Service. You hear system dial tone again after five seconds. • Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds.
Using System features / 241 COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each. Tip - If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See ‘‘Using your Norstar system from an external location’’ on page 237. Displays (Blank display) Enter your password. It is not shown on the display.
/ Using System features Compact ICS 6.
General System features The following features are available for the entire Norstar system. Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision. Hunt Groups Your Norstar system now allows you to establish Hunt Groups.
/ General System features Line assignment Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming. Lines can be assigned to appear only, appear and ring, or to ring only. Usually, only the lines that are appropriate for a particular person appear at that person’s telephone.
General System features / 245 Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code, a destination code that uses that line pool, or by pressing a memory button programmed with the line pool feature code and a line pool access code.
/ General System features There is no handsfree button on these telephones. When applicable, special instructions for the telephones are included with each feature description. Memory buttons Memory buttons are the buttons with indicators on the M7208, M7310, and M7324 telephones and the T7208 and T7316/T7316E Business Series Terminals. The M7310 also has dual buttons without indicators. There is a single memory button, without an indicator, on the M7100 and T7100 telephones.
General System features / 247 Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the handset or press the handsfree button. This is your prime line. Private lines A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone.
/ General System features Compact ICS 6.
Troubleshooting Using the alarm telephone An alarm telephone displays Norstar system alarm codes, should they occur. Alarm telephones are Norstar telephones or Business Series Terminals with two-line displays that are specifically assigned by the installer to receive system alarm codes. Reporting and recording alarm codes If an alarm message appears on the alarm telephone display 1. Record the alarm number. 2. Press TIME and record the time displayed. 3.
/ Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. ²¡âÞ ³ 1. Press 2. Press TEST or 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press DOWN and UP. 4. Press OK or . The display shows Display test. to go ahead with a display test. ³ to go ahead with the test.
Troubleshooting / 251 3. Pick up the handset and listen. You should hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on. Pressing any button or hanging up ends the test. Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. ²¡âÞ ³ 1. Press Headset test. 2. Press TEST or , then £ or NEXT until the display shows to go ahead with a headset test.
/ Troubleshooting Compact ICS 6.
Common feature displays You may see the following displays when you use a feature. Access denied Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. Denied in admin You have tried to use a feature, but you have not been given access to it in administration programming. Feature timeout You have taken more than 15 seconds to press a button in response to a display.
/ Common feature displays Call 21? YES NO You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On M7100 or T7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. For an explanation of Ring Again, see ‘‘Using Ring Again’’ on page 80. Camped: The person to whom you camped the call did not answer it. The call has come back to you.
Common feature displays / 255 Priority> 21 BLOCK You are receiving a priority call. If you are on another call, inform the person you are speaking to that the call is about to be put on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive Hold.
/ Common feature displays No free lines All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.This must be corrected by your customer service representative or installer. No line selected The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line.
Index ² Symbols § Long Distance symbol 253 Autobumping canceling #815 141 using 815 141 autodial button external *1 97, 99 internal *2 97 Background Music canceling #86 202 turning on 86 202 Button Inquiry *0 103, 147, 243, 249 Call Duration Timer 77 71 Call Forward canceling #4 119 using 4 119 Call Information 811 54, 55 Call Log entering 812 143 external calls 813 140 options *84 140 password *85 142, 143 viewing 812 141 115 Call Park Call Pickup 76 57 Call Queuing 801 106 Call Transfer canceling #70 11
/ Index Line Redirection canceling #84 124 using 84 123 Message canceling 133 sending 132 viewing ones you sent 134 viewing 133 Page combined zone 129 external zone 129 internal zone 129 using 115, 117, 129 Password Basic 29, 225 Call Log *85 143 System Coordinator 27, 29, 31, 34, 35, 36, 37, 38, 39, 40, 41, 225 Password, Call Log *85 143 79 Priority Call Privacy 83 70 Restriction Service turning off #872 221 turning on 872 221 Ring Again canceling 80 using 80 163 Ring Type Ring Volume *80 163 Ringing
Index / 259 ‡ Wait for Dial Tone symbol 236 A access Class of Service 240 external lines 245 Norstar from outside the system 237 remote 239 using a COS 238 using a DISA 238 Access denied 253 ADD 246 administration password (see System Coordinator password) administration programming 16 Alarm 61-4-2 249 alarm codes reporting and recording 249 alarm telephone 249 Allow calls 201 allow redirect programming 124 Already joined 58, 73 Already parked 117 Alternate line (ATA feature code) 203 alternate services 2
/ Index programming 97 storing number on a memory button 97 using Last Number Redial 100 Autodial full 98 automatic Call information 56 Call Log 139 dial 77 Handsfree 68 Hold 105 release of a line (see Disconnect Supervision) Automatic Call Back, ISDN terminal feature 214 Automatic Recall ISDN terminal feature 214 Automatic Telephone Relocation 200, 243 auxiliary ringer 232 Hunt Groups 178 B Back 21 Background Music 202 basic answer button 60 Basic password 16, 165, 225 BKSP 246 blocking calls, see Do
Index / 261 TAP 52 testing 249, 250 using a line button 75 using buttons 17 volume control 20 bypassing a Hotline telephone 229 C call ways to make a 73 Call 221? 254 Call blocked 79 Call Display information 54 Call Duration Timer 71 Call Forward ATA feature code 204 Call Forward No Answer 37 Call Forward on Busy 39, 121 Forward no answer 120 forwarding to voice mail 122 ISDN terminal feature 213 overriding 120 programming 37, 120, 121 Call Forward and Line Redirection, differences 127 Call information au
/ Index Cancel denied 134 CAP answering calls 48 DID 48 monitoring calls 53 moving buttons 162 prime telephone 48 sending messages 132 telephone 48 CCR (see Custom Call Routing) central answering position sending messages 132 telephone 228 using 48 centrex template T7316 buttons 154 change Hunt Group auxiliary ringer 178 Class of Service ATA feature code 204 changing 240 using a password 238, 240 Cleared>LINENAM 134 CLID display on busy 55 communicating in the office paging 129–132 sending messages usi
Index / 263 Dial voice call 137 dialing automatic dial 77 direct extension 85 options 168 pre-dial 78 saved number 103 standard dial 77 switching from pulse to tone 236 dialing modes 77 dialing signal Link 233 Long Tones 234 Pause 234 Programmed Release 235 run/stop 235 switching from pulse to tone 236 Wait for Dial Tone 236 DID CAP lines 48 DID template T7316 buttons 154 direct extension dialing, using Custom Call Routing and System Answer 85 direct inward system access 238 direct-dial telephone programmi
/ Index programmed features 149 Evening Sched 224 Exchanged 162 Exclusive Hold 79, 106 Expensive route 74 extended, answer button 60 external page 129 external access to Norstar 237 external autodial programming 97 external Call Forward (see Line Redirection) external calls line pool 230 external line routing table 230 external line buttons 161 external paging equipment 132 extra-dial telephone 224 F F_ 150 fast busy tone 240 fax machine, and I-ATA 208– 209 Feature button 19 feature button 20 Feature
Index / 265 Restriction service 219 Ring Again 80 ring type 163 Ringing service 219 Routing service 219 Saved Number Redial 103 sending messages using display 132 Set Lock 231 Speed Dial 100 System Answer 86 Test a Telephone 249–251 Time and Date 225 Trunk Answer 59 User Preferences 165 Voice Call 136 Voice Call Deny 137 features Do Not Disturb 201 Group Listening 64 file transfer 216 Flash (feature) 233 Forward denied 122 Forward> 122 forwarding calls 37 Call Forward 119 Call Forward delay 120 Call Forwar
/ Index Hospitality 185, 187 hospitality password 227 host system signaling Link 233 Pause 234 Programmed Release 235 run/stop 235 Wait for Dial Tone 236 Hotline bypassing 229 setting up the telephone 229 Hunt Groups 38, 40, 41, 43, 58, 60, 78, 80, 83, 105, 116, 119, 120, 121, 122, 130, 136, 171, 202, 229, 243 adding or removing members 172 Answering incoming calls 43 assigning and unassigning lines 174 auxiliary ringer 178 broadcast conversion note 171 Broadcast mode 175 moving members 173 programming
Index / 267 ISDN applications 216–217 capacity 211 equipment 216–217 Internet access 217 K KIM buttons on eKIM 52 customizing 52 using 49 L LAN access 216 LAN bridge 217 LAN router 217 language changing on the display 148, 168 choice for Auto Attendant 88 Last Number Redial programming 99 Last Number Redial (ATA feature code) 206 Last Number Redial, using 99 leased line backup 217 length of call, timing 71 length of internal numbers 243 letters, entering with dial pad 34 limiting access to Norstar 237 te
/ Index Long Tones 234 Long Tones 235 Lunch Sched 224 M M7100 telephone 98 button defaults 158 Button Inquiry 147 Call Conference 61 Call Park 115 Call Queuing 254 Call Transfer 113 camping a call 114, 115 Conference Call 62 Conference Call on hold 62 Hold 105 Incoming Line Group button 44, 75 internal numbers 243 line assignment 244 Line Redirection 123 memory buttons 246 one-line display 246 Ring Again 254, 255 Speed Dial 101 standard dial 77 Transferring a call 113 Voice Call 136 M7208 telephone bu
Index / 269 telephone status 80 transferred calls 117 Move line from 162 Move line to 162 moving telephones 200 music, background 202 mute assign button 69 button positioning on sets 161 indicators 67 muting voice call tones 136 No response 215 No resume item 145 No services ON 223 No voice call 137 Norstar system dial tone 239 Not allowed 215 Not available 215, 253 Not in service 74, 113, 115, 122 Not in service 254 Not incoming 215 Not subscribed 215 numbers, entering with dial pad 34 N O names spell
/ Index Paging ALL 131 Paging busy 131 Park denied 117 Parked call 254 Parked on 117 parking a call retrieving 115 Parking full 117 password 185 Basic 165, 225 Call Log 142–143 changing 225 Class of Service 240 clearing Call Log 226 cond pswd 227 desk pswd 227 Hospitality password 227 System Coordinator 225 User Preferences 165 Pause 234 ATA feature code 206 pause in a sequence of numbers (see Wait for Dial Tone) PBX template T7316 buttons 154 personal programming 16 phone 109 Pick up receiver 254 Pick
Index / 271 System Speed Dial 31 time and date 29 telephones Call Forward 37, 40 changing number of rings before forwarding call 38 changing the name of a telephone 34 Do Not Disturb 201 Do Not Disturb on Busy 40 programming basics administration programming 16 Basic password 16 customizing your Norstar 16 entering passwords 27 installer programming 16 personal programming 16 programming indicator» 21 programming map 24, 25– 27 recording changes 15 starting and ending a session 27 understanding programming
/ Index redialing external number 99 Redir by 126 Redirect ring programming 125 Redirect½denied 126 redirection loops 127 refusing to answer second call 201 Release a call 115 Release a call 255 Release button 19, 53 icons 20 Release calls 255 releasing from conference 63 releasing a call accidentally 71 remote access 237–239 remote use Class of Service password 240 security 237 using lines and features from outside the system 237 replying to a message 133 reporting and recording alarms 249 Restr'n 223
Index / 273 Sched 5 224 Sched 6 224 scheduled services 219 security recommendations 238 system 237 Select a line 75, 102 Select line out 126 Select line(s) 126 Send message? 75 Service Modes (see Services) Service Modes ON 224 Service Schedules Evening Sched 224 Lunch Sched 224 Night Sched 224 Sched 4 224 Sched 5 224 Sched 6 224 Services overriding 224 Restriction service 219 Ringing service 219 Routing service 219 Trunk Answer 59 turning off and on using feature codes 221 viewing active schedules 222 Set
/ Index T T7316 Business Series Terminal button defaults 153 T7316 telephone splitting a Conference Call 63 T7316E TAP 49 TAP answering calls 49 prime telephone 49 telephone 49 using 49 target line 244 changing the name 200 telecommuting 216 telephone alarm 249 attendant 87 Call Display information 56 CAP 48 central answering position 228 changing the name 200 control 222, 230 direct-dial 228 extra-dial 221, 224, 228 Feature button 20 handsfree button 20 Hold button 20 Hotline 229 log calls automatical
Index / 275 remote access tones 239 voice call 136 Tones (ATA feature code) 208 tracking incoming calls Call Log 139 transfer (see Call Transfer) Transfer denied 114 transferring calls 111 Callback 117 Custom Call Routing 84 parking a call 115 using Camp-on 114 transmission rates, with internal analog terminal adapter 209 troubleshooting internal analog terminal adapter 209 reporting and recording alarms 249 testing the headset 251 testing the power supply 251 testing the speaker in the handset 250 testing
/ Index V videoconferencing 216 VIEW 246 viewing active Services 222 Call Log 141 messages 133, 134 Voice Call 136–137 Voice call 137 voice mail accessing your Norstar system 145 using Call Forward 122 volume bar 247 control 247 W Wait for Dial Tone 236 wall mounting BST sets 196 Y Your list full 135 Compact ICS 6.
Backup programming overlays / 277 Backup programming overlays Heading Back Show Next T7316E Heading Back Show Next T7316 Business Series Terminals Programming Record Norstar Programming Overlay Heading Show Back Next P0603544 02
After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.
