Title page Nortel Communication Server 1000 Nortel WLAN Handset 6120 and WLAN Handset 6140 User Guide
Contents Contents Contents 3 Regulatory and safety information 11 European Union Directives Conformance Statement 11 FCC Rules – Part 15 11 Industry Canada (IC) Notice 11 Charger information 12 Operational warnings 13 Electromagnetic interference and compatibility 14 International certifications 16 Specific Absorption Rate (SAR) information 17 Your WLAN Handset 6120 and 6140 21 Handset controls and descriptions 22 Status indicators 24 Modes of operation 25 Menu navigation 26 Shortcut Keys 26 Handset Displ
Contents Redialing a number 32 Answering a call 32 Answering a call on a second line 33 Muting the microphone 33 Placing a call on hold 33 Resuming a held call 33 Hanging up 34 Adjusting the speaker volume 34 Changing the ring volume 34 Silencing the ringing 34 Opening the speed-dial list 34 Activating the speakerphone 34 Answering using the headset 35 Adjusting the headset volume 35 Changing the user profile 35 Opening the Personal Directory 35 Displaying additional features 36 Turning on the backlight 36
Contents Locking the Keypad 50 Selecting a Language 50 Selecting Ring Options 51 Selecting Phone Options 56 Viewing system information 61 Entering Extension number 62 Setting up Push-to-talk 63 Call features 67 Making calls 69 Use Autodial 69 Activate Ring Again 70 Redial last number called 70 Use Speed Call 71 Make a System Speed Call 72 Use Conference Hotline 73 While on an active call 75 Place a call on hold 75 Transfer a call 75 Use Attendant Recall 76 Use Call Park 77 Record a Calling Party Number 7
Contents Use Call Join 85 Set up a conference call 85 Use Conferee Selectable Display 86 Use Group Call 87 Work without interruption 91 Activate Make Set Busy 91 Other call features 93 Use Call Page Connect to make an announcement 93 Use Centrex/Exchange Switchhook Flash 93 Charge a call or charge a forced call 94 Use Enhanced Override 95 Use Forced Camp-on 96 Use Privacy Release 97 Branch Office 99 Normal Mode 99 Local Mode 99 Troubleshoot Branch Office 99 Hospitality features 101 Activate Message Reg
Contents Dual Charger 111 Using the Dual Charger 112 Cleaning the Dual Charger 112 Quad Charger 114 Using the Quad Charger 114 Cleaning the Quad Charger 115 Terms you should know 117 7
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Revision history Revision history December 2007 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5. November 2007 Standard 01.05. This document is up-issued to include new information about the Real-Time Location System (RTLS). July 2007 Standard 01.04. This document is up-issued to include new information added to the Handset Display Section, Selecting Phone Options. July 2007 Standard 01.03. This document is up-issued to include document feedback.
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Regulatory and safety information Regulatory and safety information European Union Directives Conformance Statement This device complies with the essential requirements and other relevant provisions of directive 1999/5/EC. A copy of the Declaration may be obtained from or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany.
Regulatory and safety information CAUTION This equipment contains no user-serviceable parts inside. Refer servicing to qualified service personnel. WARNING • Follow standard acceptance procedures before operating the WLAN Handset 6120 and 6140 near life-support systems. • To minimize risk of interference, pacemaker users should not carry the WLAN Handset 6120 and 6140 next to the pacemaker. • Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.
Regulatory and safety information manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This Class A digital apparatus complies with Canadian ICES-003. Operational warnings WARNING For vehicles equipped with an air bag: Do not place a portable radio product in the area over the air bag or in the air bag deployment area.
Regulatory and safety information engine. Areas with potentially explosive atmospheres are often but not always posted. Batteries: All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material can complete an electrical circuit (short circuit) and become quite hot.
Regulatory and safety information aids. In the event of such interference, consult your hearing aid manufacturer to discuss alternatives. US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.
Regulatory and safety information International certifications The table below shows the international certifications applicable to the WLAN Handset 6120 and 6140.
Regulatory and safety information Specific Absorption Rate (SAR) information Your WLAN Handsets 6120 and 6140 is a low-power radio transmitter and receiver. When it is on, it receives and also sends radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless telephones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies: • ANSI C95.
Regulatory and safety information measurement known as the Specific Absorption Rate (SAR). The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted by using standard operating positions specified by the FCC with the telephone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the telephone while operating can be well below the maximum value.
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Your WLAN Handset 6120 and 6140 Your WLAN Handset 6120 and 6140 This section describes the WLAN Handset 6120 and 6140 and their features when operating on Nortel Communication Server 1000. The WLAN Handset 6120 and 6140 are fully functional handsets specifically designed for the busy office environment. Note: Not all features described in this guide are available on all handsets. Consult your system administrator to verify which features are available for your use.
Your WLAN Handset 6120 and 6140 WLAN Handset 6120 and 6140 Handset controls and descriptions Press and hold the End button to turn your WLAN Handset 6120 and 6140 off. This key also affects some of the states of the handset. Press the End button to terminate an active call. Press the Start button to place a call. Press the Line button to access the key labels for line appearances and line features. Attention: Line emulates the six feature keys on a i2004 deskset.
Your WLAN Handset 6120 and 6140 Press FCN to open the Features list when in the active (idle) state. Other handset functions are accessed via the Actv soft key. Soft keys (self-labeled) are located below the display area. The liquid crystal display (LCD) indicator above the key changes, based on the state of the handset. Use the four Soft keys to activate the displayed soft key feature. Use the Nav buttons and Enter to navigate and activate the various menu options.
Your WLAN Handset 6120 and 6140 Status indicators Function Indicator These symbols give a visual indication (from weak to strong) of the signal strength to the handset. You have a new voicemail message. The battery icon indicates the amount of charge that remains in the battery pack. When only one level remains, the battery pack must be recharged. 1 The speakerphone icon displays when the speakerphone is active. The Line Indicator area displays the line currently in use.
Your WLAN Handset 6120 and 6140 The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal strength icon in the same location as the voicemail icon. The ring indicator icon is used to display the Real-Time Location System (RTLS) icon, indicating that the administration option has been set to ON. An incoming call, triggering the ring indicator icon, takes priority over the RTLS icon.
Your WLAN Handset 6120 and 6140 Table 1 The WLAN Handset 6120 and 6140 Modes of operation (Part 2 of 2) Mode Description Push-to-talk (PTT) This feature is only available in the WLAN Handset 6140. The WLAN Handset 6140 uses channels for incoming and outgoing radio communication.While PTT is active, the handset is in PTT mode. Menu navigation The navigation keys (Nav keys) located below the soft keys are used to navigate through menu options.
Your WLAN Handset 6120 and 6140 Figure 2 Standby Mode Display Figure 3 Feature mode display Feature Activation displays The handset enters Active Idle mode when Actv is pressed from standby mode, displaying feature activation softkeys. These softkeys also display during an active call. When FCN is pressed during active idle mode or while in an active call, the softkey labels shown below display additional features that can be activated for call handling.
Your WLAN Handset 6120 and 6140 Soft key labels The bottom row of the display shows labels that are associated with the four soft keys just below it. When a soft key is active, a label appears to describe its function. If you press the soft key, the feature is activated. When additional softkeys are available, the More softkey displays. Press More to view additional soft key labels. The following table shows some of the soft keys that are available.
Cleaning your handset Table 2 WLAN Handset 6120 and 6140 soft key labels Soft key label Description Action Spkr Speakerphone Toggles the speakerphone function. Lock Lock keys Press Cfg + Enter, to lock the keypad. Unlk Unlock keys Press Cfg + Unlk to unlock a locked keypad. USB Active USB Displays when the handset is being configured by the USB port of the dual charger. Yes Positive reply Press to reply Yes to a displayed question.
Care of your handset degrades legibility. ATTENTION • Do not use furniture polishes, waxes, or plasticizer-based cleaner. • Do not use lanolin, aloe, glycerin, or other skin care products. • Do not apply any solvent such as acetone or mineral spirits. • Do not directly spray or immerse the handset. If the headset connector is dirty, you can experience a scratchy or intermittent signal. To clean the connector, dip the padded end of a cotton swab in isopropyl alcohol.
Basic handset operation Basic handset operation Attention: Press End to disconnect from a previous call. Powering on and off the WLAN Handset 6120 and 6140 To power on/off the handset: Press End to turn on. Press and hold End to turn off. Locking the keypad Press Cfg + Enter to manually lock the keypad. Unlocking the keypad Press Unlk + # to unlock the keypad. Making an internal call To make an internal call 1. Press Start and wait for a dial tone. 2. Enter the internal extension. 1.
Basic handset operation Selecting a line If multiple lines are available, your telephone system can require you to select a line before you enter a number. To select a line 1. Press the Line button. 2. Press the number key that corresponds to the desired line.You will hear a dial tone. 1. While the handset is in standby mode, press Start. 2. Listen for the dial tone. 3. Press the number pad to enter the number. 1. While the handset is in standby mode press the Actv soft key. 2.
Basic handset operation To answer a call 1. Press Start and hold the earpiece to your ear. 2. Alternatively, activate the speakerphone by selecting the spkr soft key. Answering a call on a second line If you are on a call and hear subdued ringing, a call is incoming on a second line. The line number on the display is flashing. 1. Press FCN. 2. Place your first call on hold. 3. Press Line. 4. Scroll using the Nav keys to select the line displaying the incoming call. 5.
Basic handset operation Hanging up To hang up a call Press End. To return to the standby mode, do this action at the end of each call. Adjusting the speaker volume To adjust the speaker volume Press volume up/down on the side of the handset during the call. Changing the ring volume To change the ring volume Press volume up/down on the side of the handset while the phone is ringing. The default ring volumes are set in the User Profile menus.
Basic handset operation handset. Note that this feature may not be activated at your facility. Answering using the headset To answer using the headset Press any key (other than End) to answer a call when the headset is plugged in. Adjusting the headset volume To adjust the headset volume Press volume up/down on the side of the handset during the call. Changing the user profile To change the user profile 1. While the handset is in standby mode, select the Prof soft key. 2.
Basic handset operation Displaying additional features To display additional features During a call, press FCN to display additional features that are customized for your facility. Turning on the backlight To turn on the backlight 36 The backlight illuminates when any key is pressed or when there is an incoming call, and stays on for 10 seconds. If another key is not pressed within 10 seconds, the backlight automatically turns off.
Advanced features Advanced features Facility-specific features Press FCN while off-hook to display the menu of advanced telephone features available at your facility. Features can be activated by pressing the corresponding shortcut key or by scrolling up and down using the Nav keys to highlight the option and pressing Enter. Speakerphone Your system administrator can enable or disable the speakerphone mode. If the speakerphone is enabled, it is activated by selecting the Spkr soft key.
Advanced features interior. The Ring Indicator icon location on the handset displays the RTLS icon, and indicates that the RTLS administration option has been set to ON. When a call comes in, the ring indicator replaces the RTLS icon. When you are in the Config Menu and a call comes in, the RTLS icon starts blinking on the top of the screen. There are two ways to get the phone to ring from this point: 1.
Advanced features Speed Dial Key 3 Choose a Number >[System Name] [Name] [Name] [Name] Back Press Enter to assign the selected name to that speed-dial call key. Press Back to return to the speed-dial call list. You can edit speed-dial call entries through the Personal Directory, as described above. The Config Menu When the handset is in standby mode, press the Cfg soft key to enter the Config Menu. The handset cannot make or receive calls while in the Config Menu.
Advanced features Config Menu options Lock Keys User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Noise Mode Ring in Headset Ring in Speaker Warning Tones Key Tones Push-to-talk Telephone Message Alert 1 Message Alert 2 Ring Cadence Ring Tone Ring Volume Vibrate Cadence Ring Delay continued on next page 40
Advanced features User-profiles Your handset ring behavior is established by five User Profiles: • Silent • Vibrate • Loud • Soft • Custom The currently-active user profile is shown on the standby display. While the handset is in standby mode, you can change the ring behavior by pressing Prof and selecting a new profile from the list. The currently-active profile is marked with an asterisk (*).
Advanced features To change the ring-tone or any other ring setting for any profile, go to User Profiles and select the profile, and then select Ring Settings and Telephone Ring for standard phone calls or one of the Message Alerts for text message. Then, select the ring option that you want to adjust.
Advanced features 2. Press Del to delete the character to the left. 3. Insert new data by using the buttons on the keypad. Alphanumeric Entries Table 3 Alphanumeric entries Key caps 1 CAPS 1 2 2abc 2ABC 3 3def 3DEF 4 4ghi 4GHI 5 5jkl 5JKL 6 6mno 6MNO 7 7pqrs 7PQRS 8 8tuv 8TUV 9 9wxyz 9WXYZ 0 0 0 * *.-!$%&’()+, : ;/\=@~ # # Push-to-talk This feature is available only on the WLAN Handset 6140.
Advanced features Push-to-talk (PTT) is enabled by the system administrator and set up by the user using the Config Menu. See Config Menu options for details about setting up the PTT. If the system administrator disables the PTT, the PTT options do not appear in the Config Menu. To initiate a PTT call 1. Press Push-to-talk. Wait for the display to show Transmitting. 2. Speak into the microphone. All WLAN 6140 handsets that are monitoring the channel can hear the transmission.
Advanced features 3. Press Push-to-talk and then speak. To end a PTT call Press End to exit the PTT call. To change PTT volume Use the Up and Down volume buttons located on the side of the handset. To answer a call during a PTT transmission Press Start. The PTT transmission is preempted by the telephone call. To start a telephone call during a PTT transmission 1. Press Start. 2. Enter the number that you wish to call. The PTT transmission is preempted during the telephone call.
Security Security Your handset is preprogrammed by the system administrator for the type of security you need. For more information, talk to your system administrator. ATTENTION! Do not change the security level through your handset.
The headset The headset Nortel offers optional headsets (depending on market region) for use in noisy environments or if you need to have your hands free while talking. To use the headset, plug it into the jack on the bottom of the handset. The headset is specifically designed for the WLAN Handset 6120 and 6140. When you receive a call using a headset, the headset and the handset ring. Use only authorized headsets with WLAN Handset 6120 and 6140.
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Handset display Handset display This section summarizes the display features of the WLAN Handset 6120 and 6140. Figure 4 WLAN Handset 6120 and 6140 display Locked Ext. 555 John Doe 07-05 12:19p Profile: Loud 1: General Spkr Phbk Redl Spdl The WLAN Handset 6120 and 6140 have three display areas: • The top row of the display provides status indicators for various handset conditions. It is referred to as the status bar.
Handset display Locking the Keypad You can lock the handset by using the Lock Key menu. To lock the keypad 1. While the handset is in the standby mode, press the Cfg soft key. 2. Use the Nav keys to scroll through the feature menu and highlight the Lock Keys feature. 3. Press Enter to lock the keypad. 1. While the handset is in standby mode, press the Unlk soft key. 2. Press # to unlock the keypad.
Handset display • Press the End button to exit all menus and return to the standby state. Selecting Ring Options Phone Options presents a menu of choices: • Telephone Ring — presents a submenu of choices that you can set: • Ring Cadence • Ring Tone (see the following note 1) • Ring Volume • Vibrate Cadence • Ring Delay (see the following note 2) • Message Alert 1 — reserved for future use. • Message Alert 2 — reserved for future use.
Handset display 8. Use the Nav keys to select Telephone Ring. 9. Press Enter to select the option. 10. Use the Nav keys to scroll to Ring Cadence and select one of the following: • Off • PBX — This is the default. • Continuous • Short Pulse • Long Pulse 11. Press Enter to choose the cadence. 12. Do one of the following: To select Ring Tone 52 • Press Back to return to the previous menu and choose another option. • Press the End button to exit all menus and return to the standby state.
Handset display 5. Press Enter to select the option. 6. Use the Nav keys to scroll to Ring Tone. 7. Press Enter to select the option. 8. Use the Nav keys to select Telephone Ring. 9. Press Enter to select the option. 10. Use the Nav keys to scroll through the menu and select Ring Tone. 11. Press Enter to select the option. 12. Use the Nav keys to scroll through the list and to highlight one of the following: • Tone 1 — This is the default • Tone 2 • Tone 3 • Tone 4 • Tone 5 13.
Handset display To select Ring Volume 1. While the handset is in the standby mode, press the Cfg soft key. 2. Use the Nav keys to scroll to User Profiles. 3. Press Enter to select User Profiles. The next menu level is displayed. 4. Use the Nav keys to scroll through the menu and highlight one of the settings. (an asterisk [*] indicates the selected/active setting). 5. Press Enter to select the option. 6. Use the Nav keys to scroll to Ring Setting. 7. Press Enter to select the option. 8.
Handset display 4. Use the Nav keys to scroll through the menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting). 5. Press Enter to select the option. 6. Use the Nav keys to scroll to Vibrate Cadence. 7. Press Enter to select the option. 8. Use the Nav keys to highlight one of the following: 9. • Off — This is the default. • PBX • Continuous • Short Pulse • Long Pulse Press Enter to choose the cadence. 10.
Handset display 3. Press Enter to select User Profiles. The next menu level is displayed. 4. Use the Nav keys to scroll through the menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting). 5. Press Enter to select the option. 6. Use the Nav keys to scroll to Ring Delay. 7. Press Enter to select the option. 8. Use the Nav keys to highlight one of the following: 9. • No Delay — This is the default.
Handset display difficult to hear your voice. • Key Tones — controls whether pressing a key plays a tone. • Warning Tones — controls whether warning tones are played when out-of-range or during power up and power down. • Display Contrast — controls the amount of contrast for the display. • Keypad Autolock — controls automatic locking of the keypad when the handset is in standby mode. To select Noise Mode 1. While the handset is in standby mode, press the Cfg soft key. 2.
Handset display • Press the End button to exit all menus and return to the standby state. . To change the key tones 1. While the handset is in standby mode, press the Cfg soft key. 2. Use the Nav keys to scroll through the list of menu items and highlight User Profiles. 3. Press Enter to select the setting. 4. Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk [*] indicates the selected setting): • Enable Tones — This is the default.
Handset display 3. Press Enter to select the setting. 4. Use the Nav keys to scroll through the menu and highlight Warning Tones. 5. Press Enter to select the setting. 6. Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk [*] indicates the selected setting): • Enable Warnings — This is the default. • Disable Warnings 7. Press Enter. 8. Do one of the following: • Press Back to return to the previous menu and choose another option.
Handset display 8. Do one of the following: • Press Back to return to the previous menu and choose another option. • Press the End button to exit all menus and return to the standby state. To change the keypad autolock 60 1. While the handset is in the standby mode, press the Cfg soft key. 2. Use the Nav keys to scroll through the menu and highlight Phone Settings. 3. Press Enter to select the setting. 4. Use the Nav keys to scroll through the menu and highlight Keypad Autolock. 5.
Handset display Viewing system information The System Information option displays the following: • Phone IP Address — displays the Internet Protocol (IP) address assigned to the handset. • Server IP Address — displays the Server IP address. • Firmware Version — displays the software version running on the handset. Note: The information in the System Information option is for display purposes only. You cannot edit this information. To view the handset IP address 1.
Handset display 4. Use the Nav keys to scroll through the menu and highlight Server IP Address. 5. Press Enter to view the Server IP address. 6. Do one of the following: • Press Back to return to the previous menu and choose another option. • Press the End button to exit all menus and return to the standby state. To view the Firmware information 1. While the handset is in the standby state, press the Cfg soft key. 2. Use the Nav keys to scroll through the menu and highlight System Info. 3.
Handset display This number is used to identify the handset. It is displayed when the handset is in the standby state. The Extension option is for display purposes. You cannot edit this option. To view the Extension 1. While the handset is in standby state, press the Cfg soft key. 2. Use the Nav keys to scroll through the menu and highlight Extension. 3. Press Enter to select the option. 4. Do one of the following: • Press Exit to return to the previous menu and choose another option.
Handset display 4. Use the Nav keys to scroll through the menu and highlight Subscribed Channel. 5. Press Enter to select the option. 6. Select a channel (one to eight). 7. Do one of the following: • Press Done to return to the previous menu and choose another option. • Press the End button to exit all menus and return to the standby state. To enable or disable Push-to-talk 64 1. While the handset is in the standby state, press the Cfg soft key. 2.
Handset display 8. Do one of the following: • Press Back to return to the previous menu and choose another option. • Press the End button to exit all menus and return to the standby state. To change the Push-to-talk audio volume 1. While the handset is in the standby state, press Cfg soft key. 2. Use the Nav keys to scroll through the menu and select Push-to-talk. 3. Press Enter to select the profile option. The next menu level is displayed. 4.
Handset display 66 2. Use the Nav keys to scroll through the menu and highlight Push-to-talk. 3. Press Enter to select the next menu level. 4. Use the Nav keys to scroll through the menu and highlight Tone Volume. 5. Press Enter to select the option. 6. Use the Nav keys to adjust the volume. 7. Press Enter to select the setting. 8. Do one of the following: • Press Back to return to the previous menu and choose another option.
Call features Call features System administration is required for Call features. Contact your system administrator to ensure that these features are supported by the system software and to configure them on your handset. ATTENTION! Access to the features and functions in the following sections are dependent on your system configuration. Contact your system administrator to determine whether specific features are accessible through your WLAN Handset 6120 and 6140.
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Making calls Making calls This section describes the features associated with making a call. Use Autodial The Autodial feature displays, stores, and automatically enters telephone numbers. To use Autodial: To display Autodial number: To store an Autodial number: 1. While the handset is in standby mode, press the Start button. 2. To access the Feature Keys press the Line button. 3. To enter the number press a number (one through six) that corresponds with the DN. 1.
Making calls The selected line number flashes in the upper display area. Activate Ring Again Use the Ring Again (RingA) feature if a busy tone sounds or when there is no answer after placing a call. RingA causes the ring again indicator to flash, indicating that the person you tried to call is available. RingA automatically reenters the number. The RingA feature is available only when the handset is in the active state and you have selected the More softkey. To use Ring Again (RingA): 1.
Making calls 5. Press the Dial soft key. Use Speed Call By entering a two-digit code (01–99), use the Speed Call(Spdc) feature to store, edit, and automatically enter frequently-called telephone numbers. To store a Speed Call (Spdc) number: 1. Press the End button. 2. Press the Actv soft key. 3. Press the Spdc soft key (one through six) corresponding to the Speed Call Controller feature. The triangular icon flashes indicating programming mode. 4.
Making calls 6. Press a number key (one through six) that corresponds to the Speed Call Controller feature again to save the code and number. The flashing icon turns off. 1. Press the End button. 2. Select the Actv soft key. 3. Select the speed-dial number that you wish to call. To make a Speed Call: Make a System Speed Call Use the System Speed Call feature to enter Speed Call codes that override all restrictions on a call. To make a System Speed Call: 72 1. Press the Start button. 2.
Making calls Use Conference Hotline Use the Conference Hotline feature to automatically enter a specific number. You can program other features such as Call Redirection to the Conference Hotline. Call Redirection redirects a Conference Hotline call so that it is answered only by one person. To use Conference Hotline: 1. Press Start. 2. To access the Feature Keys menu, press the Line button. 3.
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While on an active call While on an active call This section describes the features that are available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by placing it on hold and then answer the second call. To place a call on hold: To activate the Hold function, press FCN and select the Hold soft key. The number that corresponds to the line on hold flashes in the upper display area.
While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 76 1. Press the Line button to access the Feature Keys menu. 2. Press the number key that corresponds to the Attendant Recall feature. Stay on the line until the attendant answers. 3. Press the End button. The caller remains connected to the attendant.
While on an active call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone or handset. Using Call Park does not tie up a line and, when configured network-wide, you can use it across networks. You can configure a System Park Extension to automatically park most calls. To park a call on the System Park DN or your own DN: During an active call, select the Park soft key.
While on an active call 2. Enter a charge account number or the caller’s number. 3. Press the Call Party soft key to return to the call. Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: 1. Press the Line button to access the Feature Keys menu. 2.
Incoming calls Incoming calls This section describes the features that are available to you when a call is incoming. Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone or handset in the same pickup group or in another pickup group. To answer a call in your own Call Pickup group: 1. Press the Start button. 2. Press Pickup. 1. Press the Start button. 2. Press the Line button to access the Feature Keys menu. 3.
Incoming calls 4. Enter the DN of the handset that is ringing (in your call pickup group). If the pickup DN or group number is invalid, press the End button. Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: 1. When the incoming call tone sounds, press FCN to place the current call on hold.
Incoming calls 2. Press the Line button to access the Feature Keys menu. 3. Press the number key that corresponds to the first call. The first call that is on hold flashes so the number indicator for that line flashes.
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While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line (DN). Note: If the handset is in the process of ringing, that call cannot be forwarded. To forward your calls or change the forward number: 1. Press the End button. 2. Place the handset in the active (idle) state by pressing the Actv soft key. 3. Press Fwrd. 4.
While away from your desk Use Internal Call Forward Use Internal Call Forward to accept only calls that originate at internal DNs to ring at another DN. Calls that originate outside your telephone system still ring at your handset. Current incoming calls cannot be forwarded. To forward internal calls: 1. Press the Line button to access the Feature Keys menu. 2. Press the number key that correspond to the Internal Call Forward feature. 3. Enter the DN to which your internal calls are to be forwarded.
Talk with more than one person Talk with more than one person This section describes the features that you can use to hold conversations among more than two people. Use Call Join Use the Call Join feature to connect calls to the current active call. This feature creates a conference between two callers and yourself. To connect a call on hold (on a different line) to your current call: 1. Press the Conference soft key. 2. Press the Line button to access the Feature Keys menu. 3.
Talk with more than one person 4. If necessary, repeat the procedure until all the required people are in the conference. 1. Press the End button. 2. Press the Line button to access the Feature Keys menu. 3. Press the number key that corresponds to the flashing icon to return to your original call.
Talk with more than one person 4. Press the End button. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. 1. While on a conference call, press the Line button to access the Feature Keys menu. 2. Press the number key that corresponds to the Conferee Selectable Display feature until the conferee that you want to disconnect appears on the screen. 3.
Talk with more than one person to the Group Call feature. The feature automatically calls all group members. The icon flashes until all members answer. The line numbers of the group members appear on the display as they answer. When the last participant answers, the Group Call indicator lights steadily. When a party in your group is on a conference call or another group call, they are not connected to your group call.
Talk with more than one person To end a group call: Press the End button.. When the party who made the group call disconnects, the call terminates for all members of the group. However, the other members of the group call can disconnect from the call and not affect the members still on the call.
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Work without interruption Work without interruption This section describes the features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your handset appear busy to all callers. To activate Make Set Busy: 1. With the handset in standby mode, press the Line button to access the Feature Keys menu. 2. Scroll using the Nav keys and highlight the Make Set Busy feature. 3. Select Enter. 1.
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Other call features Other call features This section describes some of the call features available on your WLAN Handsets 6120 and 6140. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must reaccess the Page trunk. To connect to Call Page: To disconnect Call Page: 1.
Other call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a handset that is restricted to local calls. To charge a local or long-distance call to an account before you dial: 1. Select More. 2. Select the Charge soft key. 3. Enter the charge account number. 4. Press the Charge soft key again. 5. At the tone, dial the number. 1.
Other call features To charge a call to an account when you transfer a call: 1. To place the call on hold, select the More soft key. 2. Press the Charge soft key. 3. Enter the charge account number. 4. After you hear the dial tone, enter the number to which the call is to be transferred. 5. Press the Transfer soft key when you hear the handset ring. You can talk privately to the person at the transfer number before you press the Transfer soft key.
Other call features to the Override feature to initiate a Forced Camp-on. If either party on the call disconnects at this time, you hear an overflow (fast busy/engaged) signal. 3. Press the number key that corresponds to the Override feature again. The two parties remaining on the call hear an override tone, and a conference call is established between all three participants. If a participant disconnects, the other two remain connected. Press the End button.
Other call features 2. Press the number key that corresponds to the Override feature to initiate a Forced Camp-on. The party that you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal, depending on the options chosen. You are now camped-on to the number you entered. 3. When the party that you called finishes their call, your handset automatically enters the number. Both your handset and their handset rings. When the handset rings, press the Start button.
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Branch Office Branch Office This section describes the Branch Office handset which can operate in Normal Mode or Local Mode. Normal Mode In Normal Mode, the handset registers with the Main Office and receives services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and then return to Normal Mode. Local Mode If the WAN connection goes down, the handset loses communication with the Main Office TPS.
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Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations. Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel calls. To read meters: 1. Press the Line button to access the Feature Keys menu. 2. Press the number key that corresponds to the Message Registration feature. 3. Enter the room Directory Number (DN). 4.
Hospitality features to the Message Registration feature. 3. Enter the room Directory Number (DN). 4. Press the * key. 5. Press the Line button to access the Feature Keys menu. 6. Press the number key that corresponds to the Message Registration feature again. Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1.
Hospitality features wrong Maid ID, press the * key and redial the ID. 7. Press the Line button to access the Feature Keys menu. 8. Press the number key that corresponds to the Room Status feature. Display Room Status The Room Status feature prints the status of a room by using the Display Module. To read the status of a room: 1. Press the Line button to access the Feature Keys menu. 2. Press the number key that corresponds to the Room Status feature. 3.
Hospitality features 5. Press the number that corresponds to the Room Status feature. 1. Press the Line button to access the Feature Keys. 2. Press the number key that corresponds to the Room Status feature. 3. Enter the Directory Number (DN) for the room. The DN displays followed by a two-digit code.
Battery packs Battery packs This section provides information on the battery packs for the WLAN Handset 6120 and 6140. The interchangeable Lithium Ion battery with standard capacity battery pack for the WLAN Handset 6120 and 6140 must be recharged periodically. Interchangeable Lithium Ion battery with standard capacity Standby time is when the handset is turned on, but not in an active call.
Battery packs Removing and inserting the battery pack To remove a battery pack 1. Press down on the latch on the battery pack at the back of the handset. 2. Pull the battery pack towards you. The battery pack releases outward. To insert a battery pack 1. Slide the lip of the battery pack into the handset cavity. 2. Push the top of the battery pack until it snaps into place. Do not force the battery pack into the handset.
Battery packs It is normal for the battery pack to become warm when charging. 4. When the handset is fully charged, Charge Complete is displayed. Remove the handset from the charger.
Desktop Chargers Desktop Chargers Three charger models are available for the WLAN Handset 6120 and 6140. • Single Charger — Charges one handset with an installed battery pack. • Dual Charger — Charges the handset and a spare battery pack. • Quad Charger — Charges up to four battery packs at one time. Single Charger The single charger is designed so that the handset can remain operational through speakerphone or headset use while the battery pack is being charged.
Desktop Chargers Using the Single desktop charger To charge the WLAN Handset 6120 and 6140 1. Press End to terminate any calls. The handset can be off or in standby state during charging. 2. Place the handset, face forward, into the Desktop Charger. An animated charge icon indicates that charging is in progress. 3. Charge the battery pack. If the handset is in standby mode, it displays its extension number and Charging. It is fully operational and can receive calls.
Desktop Chargers exposed battery pack contacts. ATTENTION • Always use the Desktop Charger provided to charge the battery pack. Other chargers can damage the battery pack. • Only use the original plug-in power adapter for the Desktop Charger. • Do not dip the battery pack in water or throw into a fire. • Do not dispose of the battery pack with your domestic waste.Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent.
Dual Charger Dual Charger This section describes the dual charger available with the WLAN Handset 6120 and 6140. The Dual Charger for the WLAN Handset 6120 and 6140 charges the battery pack in the handset while it remains operational and also charges an additional battery pack in the rear charging bay. Figure 6 The WLAN Handset 6120 and 6140 Dual Charger 1 4 GHI 7 PQRS <* 2 ABC 5 JKL 8 TUV 0 3 DEF 6 MNO 9 WXYZ #> FCN LINE The Dual Charger comes with the appropriate power supply for the site.
Dual Charger Using the Dual Charger To charge the WLAN Handset 6120 and 6140 1. Place the handset, face forward, into the front slot of the Dual Charger. The handset can be off or in standby mode during charging. The LED displays the charging status. See instruction Single charger. 2. Charge the handset battery. If the handset is in standby mode, it displays its extension number and Charging. It is fully operational and can receive calls.
Dual Charger exposed battery pack contacts. IMPORTANT • Always use the Desktop Charger provided to charge the battery pack. Other chargers can damage the battery pack. • Only use the original plug-in power adapter for the Desktop Charger. • Do not dip the battery pack in water or throw into a fire. • Do not dispose of the battery pack with your domestic waste. Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent.
Quad Charger Quad Charger This section describes the quad charger that is available with the WLAN Handset 6120 and 6140. The quad charger is designed so that the handset can remain operational through speakerphone or headset use while the battery pack is being charged. The Nortel WLAN Handset 6120 and 6140 Quad Charger (see Figure 7) can simultaneously charge four battery packs. You can mount the quad charger on either a horizontal or a vertical surface. The battery pack snaps into the charging slot.
Quad Charger the battery pack is inserted, remove the battery pack and reinsert it into the charger. If a flashing LED indicates a battery pack failure, check the battery pack in a different bay or substitute another charger and repeat the operation that caused the failure. If the same battery pack lights a steady LED when inserted in a different bay or charger, the first charger can be faulty. Contact your system administrator for service information. 2. When charging is complete, the LED turns off.
Quad Charger exposed battery pack contacts. IMPORTANT • Always use the Quad Charger provided to charge the battery pack. Other chargers can damage the battery pack. • Only use the original plug-in power adapter for the Quad Charger. • Do not dip the battery pack in water or throw into a fire. • Do not dispose of the battery pack with your domestic waste. Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent.
Terms you should know Terms you should know Attendant A telephone operator in your organization. Autodial A telephone number programmed on the Autodial key for one-touch dialing. Call party information The display showing Call Party Name Display (CPND) information including the telephone number and name of the incoming call. The system must have CPND enabled. Desktop Charger The Desktop Charger is used to recharge the battery pack for the WLAN Handset 6120 and 6140 and a spare battery pack.
Terms you should know Fixed key The hard-labeled keys on your handset.. Indicator An LCD or an LED that indicates the status of a feature by a flash, wink, steady on, or off. Interrupted dial tone A broken or pulsed dial tone, heard when you access some of the features on your handset. More An option that enables access to the multiple layers of the soft key features. These keys are the four keys located directly below the display area.
Terms you should know Secondary Directory Number A second incoming/outgoing line for your handset. Shared Directory Number A DN (extension) that is shared by two or more persons. Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More key. Special dial tone The three consecutive tones followed by a dial tone that you hear when you access handset features.
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Index Index A Active (off-hook) state 25 Attendant 117 Attendant Recall 76 Auto Dial 117 Autodial 69 B Battery packs 105 Branch Office 99 C Call Forward 83 Call Join 85 Call Page Connect 93 Call Park 77 Call Party 77 Call party information 117 Call Pickup 79 Call Trace, Malicious 78 Call Waiting 80 Centrex/Exchange Switchhook Flash 93 Charge a call 94 Charge a Forced call 94 Charge the battery pack 112, 114 Charge the Wireless Handset 109, 112 Clean the Desktop Charger 109 Clean the Dual Charger 112 Clea
Index I Q Indicator status 118 Insert the battery pack 106 Internal Call Forward 84 Interrupted dial tone 118 Quad Charger 114, 118 L Last Number Redial 70 Line key 22 Local mode 99 Lock the keypad 50 Low battery indicators 105 M Maid Identification 102 Make Set Busy 91 Message Registration 101 More Key 118 N R Record a Caller’s Number 77 Redial last number called 70 Remove the battery pack 106 Ring Again 70 Ring Type 51 Room Status 103 S Secondary Directory Number 119 Security 46 Shared Directory
Index User Interface 119 User Option menu 50, 51, 56, 61, 62, 63 V Volume Ring 42 123
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Nortel Communication Server 1000 Nortel WLAN Handset 6120 and WLAN Handset 6140 User Guide Copyright © 2007 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.