7210 / 7220 IP Centrex Telephone User Manual
Contents Introduction ...................................................................................... 1 General Features ............................................................................ 1 Controls and Indicators.................................................................... 2 Operation .......................................................................................... 4 Placing a Call ..................................................................................
Installation Options ........................................................................ 24 Installation Options Menu .............................................................. 24 IP Addresses................................................................................. 25 Alias Entry..................................................................................... 27 SPID Entry ....................................................................................
Troubleshooting ............................................................................. 70 No Network Connection................................................................. 70 DHCP Error................................................................................... 70 Network Error................................................................................ 70 IP Lease Expiration ....................................................................... 71 Appendix A Ordering ISDN Service ..
iv Tone Commander 7210/7220 User Manual
Introduction This document applies to telephone software version 01.02.19. General Features ________________________ Tone Commander 7210 and 7220 IP Centrex VoIP (Voice over Internet Protocol) Telephones are easy to use multiline terminals that provide sophisticated ISDN services over managed IP networks. The telephones support Centrex ISDN services provided through a Lucent/AG Communication Systems iMerge Centrex Feature Gateway.
Controls and Indicators ___________________ 1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed. The viewing angle can be adjusted by tilting the display, then changing the contrast setting – see page 67. 2) Softkeys (4) – select the function displayed above the key on the second line of the display.
7) Message Indicator – a bright red indicator is lit when messages are waiting; controlled by the network. 8) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial numbers. Red and green indicators on the keys show call appearance and feature status.
Operation Placing a Call ____________________________ Selecting a Call Appearance If the Call Preference option (page 64) is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you go off-hook, or activate the speakerphone when you press a Speed Dial, DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook. Automatic Call Appearance Selection Lift the handset, press the Spkr key, or press a dial pad key to select an idle call appearance.
Last Number Redial The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. Digits dialed after a call is connected are not saved. Select REDIAL to redial the last number. Using the Call Log – refer to page 10. Using the Call Directory – refer to page 13. Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed. If your telephone is on-hook, an idle call appearance will be selected before dialing.
Answering a Call _________________________ When a call is ringing, the display will show the calling number (if available) and the called number. Lift the handset or press the Spkr key to answer the ringing call shown in the display. To answer a different ringing call, press the ringing Call Appearance key before going off-hook.
Displaying Call Appearance Information _____ Call Press the Call key. Select ID (Shortcut – you can skip this step and immediately press Call Appearance keys). Press Call Appearance keys. Network call information will be displayed for currently active keys. "NO CALL INFORMATION" and the assigned directory number, if available, will be displayed for idle keys. Done Press the Call or Done key when finished.
DSS Transfer While on an active call, press the Tran key. Press the DSS key for the destination party. Press the Tran key to transfer the call. Conferencing Calls _______________________ You can initiate multi-party conference calls from your terminal. Conferences are limited to 3 or 6 parties, depending on your network configuration. Conferencing a New Call Press the Conf key while on an active call. The current call is placed on hold and an idle call appearance is automatically selected.
Dropping the Last Party Press the Drop key to remove the last party added to a conference. Terminating a Conference Replace the handset or press the Spkr key to terminate a conference, removing yourself and all other parties. Depending on your network configuration, other parties in the conference may remain connected or be disconnected. Using Network Features ___________________ Feature Activator keys access features provided by the telephone network.
Message Waiting Lights the Message Indicator on your telephone when you have a voice mail message. Using the Call Log _______________________ What does the Call Log Do? The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone. You can view the caller ID number (if available), the date and time of the call, and elapsed time for connected calls. Types of Calls in the Call Log Unanswered Incoming Calls – calls that rang at your telephone, and were not answered.
SELECT CALL LOG TYPE UNANS ANSWD OUT Select the type of call you want to view – UNANS (unanswered), ANSWD (answered), or OUT (outgoing). A key indicator will alternately flash red and green to identify the call appearance that was used for the logged call. To view a previous (older) call in the log, select !BACK. To return to the last displayed (newer) call in the log, press the More4 key. To delete a call from the log, select DELETE.
Dialing a Call Log Entry With the call you want to dial showing in the call log display, select DIAL. An idle call appearance will be automatically selected. The directory number from the log will be shown in the second line of the display. For outgoing calls, all digits that were dialed to complete the original call are shown. 3=Dial: 4253491234 Add any required prefixes, then press the softkey under the directory number to dial the digits displayed.
Using the Call Directory ___________________ What is the Call Directory? The Call Directory is a softkey-based speed dialing system that can store up to 36 entries. A name display identifies each entry. Use the directory to store frequently-dialed numbers when additional Speed Dial keys are not available. Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right of the display.
Using the Speakerphone __________________ The speakerphone feature allows two-way hands-free conversation and on-hook dialing. Placing and Answering Calls The Call Preference option (page 64) determines the behavior of your telephone when the Spkr key is pressed. If this option is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you press the Spkr key, or activate the speakerphone when you press a Speed Dial or DSS key while onhook.
Using Voice Announce ____________________ The Voice Announce feature may be used to provide hands-free call announcing of screened calls or station-level paging when your phone is on-hook. Incoming calls that meet specific predefined criteria (see page 39) can be answered automatically by the speakerphone. The microphone can be automatically disabled for announcing only, or enabled to allow two-way conversations. You can enable or disable Voice Announce at any time.
Using a Headset _________________________ Headset Mode Operation Your telephone can be set for handset or headset use (see page 65). With a headset, the Spkr key is used as the hookswitch, and the speakerphone feature is disabled. Optimizing the Phone to Match Your Headset Headset models may vary in their microphone sensitivities and receive levels. Your telephone provides adjustments for transmit and receive levels to accommodate most headsets – see page 65.
Installation Ordering ISDN Service ____________________ ISDN ordering forms may be supplied by your service provider. You can also print forms using the PC-based Configuration Wizard. Please refer to Appendix A in this manual. Consult your service provider to plan your service installation. Allow adequate time after cutover for testing of all call appearances and programmed features. Ask your service provider for your alias and H.235 password, and confirm the installation date.
Power Power must be provided by the Tone Commander 901034 power supply. Connect power after all other connections are complete. The 7210 and 7220 are not compatible with IEEE LAN-based power. Plug the power supply barrel connector into the round jack on the bottom of the phone (under the speaker). Connect the power supply to a standard 120 VAC, 60 Hz grounded power outlet.
Configure the Set ________________________ ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type, set the SPID number, and download other setup parameters when these features are available from the central office. You will be prompted for any required setup information that cannot be set automatically. Initialization A self-test is performed upon power up, followed by terminal initialization. Initialization begins after a short random time interval.
Alias If the alias is rejected by iMerge or there is no stored alias, the following will be shown: ALIAS= |BKSP CLEAR Enter the correct alias as supplied by your service provider, then press the Done key. Done H.235 Password If H.235 password is rejected by iMerge or there is no stored password, the following will automatically be shown: H235 PW= |BKSP Done CLEAR Enter the correct password as supplied by your service provider, then press the Done key.
number. Enter the number with the dial pad, then press the Done key. BKSP (backspace) deletes the previous digit. National ISDN – enter your full 10-digit telephone number (including area code) 5ESS Custom ISDN – enter your 7-digit telephone number ENTER PRIMARY PHONE # 785-1243 |BKSP Parameter Download (National ISDN only) Parameter Download is a network feature that identifies Call Appearance and Feature Activator keys that are assigned to your line so that your phone may be configured automatically.
Using Local Inspect to Verify Keys Local Inspect allows you to identify the call appearance or feature assignment of each configured key, directory number bearer capabilities, and the feature indicator assignment for the Message Indicator. Please refer to page 47. Customize your Phone ____________________ You can set the following options on your phone.
Voice Mode Handset/Headset Mode – selects handset or headset operation (page 65). Preset Volume Levels – sets handset and headset volume levels, and speakerphone transmit level (page 65). Display Contrast – adjusts the contrast of the display for best visibility (page 67). Call Log Password – sets or removes a password to control entry into the call log (page 68). Voice Announce – enables or disables automatic call answering by the speakerphone (page 39).
Installation Options Options in this section are typically set at the time of installation. Many options can be set automatically by the DHCP, TFTP, AutoSPID, Automatic Switch Detect, and Parameter Download features, if supported on the network.
A password may be set to prevent unauthorized entry into the Installation Options menu. When prompted for a password, enter your 4-digit password with the dial pad. Press the Done key after entering the password. To change or remove the password, please refer to page 43. IP Addresses ____________________________ IP address entries are required for the phone, subnet mask, gateway/router, iMerge, and optional TFTP and SNTP servers.
If DHCP is currently enabled, select DISABLE. DHCP=DISABLED ENABLE DISABLE Done Press the Done key to return to the IP Configuration Update menu or the Setup key to exit Setup Mode. Manual IP Configuration DHCP should be disabled if manual IP configuration is used; IP addresses configured via DHCP will overwrite manually entered values. From the Installation Options menu, select IP.
To test the phone, gateway/router, TFTP server, SNTP server, or iMERGE address, select PING. If you have entered a new phone IP address, the phone must be restarted before ping will work properly. PINGING IP ADDRESS... If a response is received, indicating a valid address, "PING SUCCESSFUL" will be displayed. PING SUCCESSFUL PRESS ANY KEY If no response is received, the entered address is invalid. "PING FAILED" will be displayed. PING FAILED PRESS ANY KEY Press any key to return to the previous menu.
Using the dial pad, enter the alias supplied by your network service provider. If you need to make corrections, select !BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. Done When all digits have been entered, press the Done key to return to the Change Password menu or the Setup key to exit Setup Mode. SPID Entry ______________________________ A unique SPID (Service Profile IDentifier) is required for operation of the 7210/7220.
IP Configuration and Software Updates ______ Telephone operating software and configuration parameters can be automatically updated daily from the TFTP server at a preset time, manually updated from the phone using files on the TFTP server, or updated from a client PC. Automatic Update A properly configured network TFTP server is required for automatic updates. Please refer to the 7210/7220 Network Administration Guide. From the Installation Options menu, select UPDATE.
simultaneously requesting updates. You may manually enter the minutes digits, but it is recommended that you use the default calculated value. If you need to make corrections, select !BKSP (backspace) to delete the previous character. Done When all changes have been made, press the Done key to return to the IP Configuration Update menu or the Setup key to exit Setup Mode. Manual Update To perform a manual update, the phone must have the TFTP server’s IP address entered manually or downloaded via DHCP.
If a new version program is not found, the following screen will be shown. Press any key to return to the previous menu. TFTP VERS SAME AS PHONE PRESS ANY KEY If phone configuration files are missing from the TFTP server, or the correct TFTP server address has not been entered or set via DHCP, the following screen will be shown. NO TFTP SERVER RESPONSE EDIT Select EDIT. TFTP=216.122.043.234 |BKSP CLEAR PING Enter the correct TFTP server address. You can verify the address by selecting PING.
Select FLASH. FLASH UPDATE=DISABLED ENABLE DISABLE Select ENABLE. FLASH UPDATE=ENABLED ENABLE DISABLE After updating, you can disable flash updates to prevent inadvertent changes to the phone configuration. Telnet This option allows a telnet client to connect to the phone for troubleshooting purposes. From the Installation Options menu, select UPDATE. (Setup → INSTL → UPDATE) IP CONFIGURATION UPDATE DHCP TFTP FLASH TELNET Select TELNET. TELNET ACCESS=DISABLED ENABLE DISABLE Select ENABLE.
Configuring Keys ________________________ If the network does not support ISDN Parameter Download, you must assign call appearances, directory numbers and feature activators using this option. From the Installation Options menu, select KEYS. (Setup → INSTL → KEYS) The status indicator for each key will indicate the current setting. Green – Call Appearance or DSS. Red – Feature Activator. Off – Unused or Speed Dial. On the phone or expansion module, press the multifunction key to be programmed.
Call Appearance / Directory Number Keys These “line” keys are used to place and answer calls. If you have BASIC service, each directory number key is assigned a unique directory number. If you have CACH EKTS service, one directory number may be assigned to multiple Call Appearance keys; multiple calls can be handled on one directory number. Enter the assigned directory number with the dial pad. If you need to make corrections while entering numbers, select !BKSP (backspace) to delete the previous digit.
To change the Originating DN assignment: Select ORIG. Select YES or NO from the Originating DN menu. Done Press the Done key to return to the CA/DN menu. To change call appearance reservation: Select RESERV. Select the call appearance reservation for this CA/DN. OUT – Originate (outgoing calls) only. IN – Terminate (incoming calls) only. PRI – Outgoing or priority incoming or calls only. NOT – Not Reserved – default value for all keys. Done Press the Done key to return to the CA/DN menu.
If the phone is on-hook when a Feature Activator key with CALL enabled is pressed, a new call will be originated. If the phone is already off-hook when the feature key is pressed, the feature will be activated within the context of the current call. Done Press the Done key twice to return to the key selection menu or the Setup key to exit Setup Mode.
Done Press the Done key three times to return to the key selection menu or the Setup key to exit Setup Mode. Speed Dial Keys Keys not assigned for call appearances or feature activators may be used as Speed Dial keys. Dial strings can include network feature activator codes, to simplify the use of features such as Directed Call Pickup and Call Forwarding. Speed Dial keys may also be programmed from the User Options menu.
If you need to make corrections while entering numbers, select !BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if saved with a cleared dial string. F579871234 |BKSP CLEAR PAUSE Done When digits have been entered, press the Done key twice to return to the key selection menu or the Setup key to exit Setup Mode.
Voice Announce _________________________ This option allows certain incoming calls to be answered automatically by the speakerphone. Voice Announce calls are restricted to calls on selected Call Appearance/Directory Number keys. In addition, calls from specified directory numbers, and/or calls of a selected type determined by the ringing pattern, can be restricted. The microphone can be automatically disabled for announcing only, or enabled to allow two-way conversations.
Voice Announce configuration is not affected by Parameter Download, except when CA/DN key allocations change. The default Voice Announce setting for new CA/DN keys identified in a download is disabled. Selecting Incoming Directory Numbers CA/DN keys must be configured for Voice Announce before selecting incoming DNs. Select DNs to restrict Voice Announce calls to specific callers (or groups of callers). The Calling DN templates are matched to the incoming caller ID to identify Voice Announce calls.
Selecting Alerting Patterns Use the Alert option to allow only specific types of incoming calls (e.g. internal, external, intercom, etc.). CA/DN keys must be configured for Voice Announce before selecting alerting patterns. Select ALERT to define a specific alerting pattern required to validate incoming Voice Announce calls. ALERTING=ANY \ ANY NORMAL DIST INTCOM ALERTING=ANY PRI ANY \ – Accept any type of alerting (default value) NORMAL – normal alerting (pattern 0); typically used for internal calls.
Select ON to automatically mute the microphone during a Voice Announce call, or OFF to enable two-way conversations. Done Press the Done key after selecting the muting option. ISDN Parameter Download (National ISDN only) ________________ ISDN Parameter Download is an automated feature for configuring Call Appearance and Feature Activator keys.
Quality of Service ________________________ Quality of Service settings should not be changed unless required by your network administrator to optimize IP network performance. Please refer to the 7210/7220 Network Administration Guide. Installation Password _____________________ You can set a password to prohibit unauthorized entry into the Installation Options menu. If a password is currently set, the display will prompt you to enter your password prior to making changes.
PASSWORD SET Record your password for future reference. Done Press the Done key to return to the Installation Options menu or the Setup key to exit Setup Mode. Removing the Password Select CLEAR. “PASSWORD CLEARED” will be displayed to confirm that the password has been removed. PASSWORD CLEARED Done Press the Done key to return to Change Password menu or the Setup key to exit Setup Mode.
Reset to Factory Default Settings ___________ Reset returns all settings to the factory defaults, and clears the SPID, alias, all speed dial numbers, logs, and passwords. This option is useful when moving the telephone to a new user or location. Default values are listed in the table on page 80. From the Installation Options menu, select RESET. (Setup → INSTL → More4 → RESET) RESET ALL SETUP OPTIONS? YES NO Select YES to confirm the reset operation.
Administration Options The following test and diagnostic options are available from the Administration Options menu: • • • • • Local Inspect Hardware Version Software Version Serial Number MAC Address • • • • Test Functions Diagnostics Terminal Restart Error Log Administration Options Menu ______________ You can enter from the Administration Options menu when the phone is idle or during an active call. Setup Press the Setup key. SETUP MENU INSTL ADMIN USER Select ADMIN.
Local Inspect ____________________________ Local Inspect allows you to identify the call appearance/directory number or feature assignment of each configured key, directory numbers, and the feature indicator assignment for the Message Indicator. You can use Local Inspect after a Parameter Download to verify call appearance and feature assignments. From the Administration Options menu, select INSPCT.
More Press the More4 key to view: • Originate usage • Call appearance reservation ORIGINATING DN? YES \ RESERVED=OUT/PRIORITY IN DSS Key The display will show for the selected key: • Key number, directory number • DSS number 05=DSS/DN# 555-789-4251\ 4251 More Press the More4 key to view: • Originate usage • Call appearance reservation ORIGINATING DN? NO RESERVED=NOT RESERVED \ Feature Activator, Conference, Transfer, or Drop Key The display will show the key number, network feature activator number,
Speed Dial Key The display will show the key number and programmed autodial string for the selected key. 08=SPEED DIAL 5553452341 Directory Numbers Select DNs to view the list of directory numbers on this phone. The first line on the display will show the directory number, and ‘ORIG’ if this is an originating DN. DN#555-345-8952 More Done ORIG \ Press the More4 key to view additional directory numbers. Press the Done key to return to the Local Inspect menu or the Setup key to exit Setup Mode.
Version _________________________________ Use this option to view the telephone’s hardware version, software version, and serial number. From the Administration Options menu, select VERS. (Setup → ADMIN → VERS) H/W VERSION S/W SERIAL VERSION \ MAC \ 6030X Hardware Version Select H/W. MODEL: 7220 TOP: -01A PCB: -03A Software Version Select S/W. APPL VERS:01.02.05 BOOT VERS:01.02.05 Serial Number Select SERIAL.
MAC Address Select MAC. ETHERNET MAC ADDRESS: 00:04:8D:00:00:51 Done Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode. Optional Equipment Version Select 6030X or other installed option (if displayed). MODEL:6030X BUTTON EXPAN VERSION: 01.01.04 Done Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode.
Test ____________________________________ Select this option to test the LCD display, LED indicators, and keys. From the Administration Options menu, select TEST. (Setup → ADMIN → TEST) TERMINAL TEST DISPLY KEYS 6030X Display and LED Indicators Select DISPLY. DISPLAY/LED TEST LCD RED GREEN OFF LCD Display Select LCD. All pixels (picture elements, or dots) on the display should turn dark. {{{{{{{{{{{{{{{{{{{{{{{{ {{{{{{{{{{{{{{{{{{{{{{{{ Press any key to return the display to normal operation.
Keys Select KEYS. PRESS EACH KEY TO TEST OR GO OFF-HOOK TO EXIT Press each key on the telephone, including the dial pad keys, one at a time. A letter should appear in the display for each pressed key. On 7210 models, 10 additional letters will appear after the first keypress, representing the 10 “missing” multifunction keys. ABCDEFGHIJKLMNOPQRSTUVWX abcdefghijklmnopqrstuvwx If all keys are operational, the following display will be shown. Press key to return to the Test menu.
123456789012345678901234 567890 After all keys have been tested, press any key to exit the test. Done You can also exit the test at any time by pressing the Done key to return to the Test menu or the Setup key to exit Setup Mode. Diagnostic Display _______________________ From the Administration Options menu, select. (Setup → ADMIN → DIAG) DIAGNOSTIC OPTIONS LINK PACKET PING Select LINK to view the status of the connection to iMerge.
Select PING to initiate a ping message to a selected IP address. SELECT DEVICE TO PING \ PHONE GATEWY TFTP iMERGE SELECT DEVICE TO PING SNTP DHCP OTHER \ Select a device to ping. iMERGE PING DELAY=20ms PING The delay time is shown. Select PING to initiate additional ping messages. Done Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode. Restart _________________________________ Select Restart to reset the phone.
Viewing the Error and Download Logs ______ From the Administration Options menu, select LOG. (Setup → ADMIN → More4 → LOG) VIEW LOG ENTRIES ERROR PARAM CLEAR Select ERROR to view the error log or PARAM (National ISDN only) to view the Parameter Download log. The most recent log entry will be shown. More Done Press the More4key to view previous entries. Press the Done key to return to the View Log Entries menu or the Setup key to exit Setup Mode.
User Options The following personal preference options can be changed from the User Options menu: • • • • • Time and Date Speed Dial Keys Call Directory Personal Ringing Call Preference • • • • Handset/Headset Mode Preset Volume Levels Display Contrast Call Log Password User Options Menu _______________________ You can enter the User Options menu when the phone is idle or during an active call. Setup Press the Setup key. SETUP MENU INSTL ADMIN USER Select USER.
Setting the Time and Date _________________ From the User Options menu, select CLOCK. (Setup → USER → CLOCK) The current time and date will be displayed, with the cursor flashing on the first digit. 04-27-01 11:16AM |BKSP AM/PM Enter new digits for the date and time with the dial pad. The cursor will advance automatically as each digit is entered. Time must be entered in 12-hour format. AM/PM is changed with a softkey.
To add or change DSS keys, use the KEYS option in the Installation Options menu (see page 36). Speed Dial Programming From the User Options menu, select SPDIAL. (Setup → USER → SPDIAL) The current state of each multifunction key is shown by its status indicator. Green – unused key, available for speed dial use. Red – Speed Dial key that has already been programmed. Off – key set up for a call appearance, feature activator, or DSS. Press a lit key to program it for speed dialing.
Setting Up the Call Directory________________ Up to 36 numbers can be stored in the Call Directory. Directory entries are similar to Speed Dial keys, but are accessed from a display menu. Place your most frequently-dialed numbers on Speed Dial keys, if available, and put other numbers in the directory. Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right corner of the display.
Select NUMBER. Enter the number to dial with the dial pad. Dialing pauses are entered with the PAUSE softkey – see page 59. If you need to make corrections while entering numbers, select !BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. DIAL#=3491212 |BKSP CLEAR PAUSE NAME Done When all digits have been entered, press the Done key to return to the Select A Softkey menu or the Setup key to exit Setup Mode.
Personal Ringing Options _________________ Ringing Tone Your telephone has eight distinct ringing tones available. In environments with multiple terminals, unique ringing tones can help identify ringing stations. The selected ringing tone is used for all call appearances. From the User Options menu, select RING. (Setup → USER → RING) Select the TONE option. RINGING TONE=5 USE KEYPAD KEYS 1-8 Press a dial pad key (1-8) to select a ringing tone and hear a sample of the tone.
Ringing Control for Individual Call Appearances You can control the audible ringing at your telephone for each call appearance. Call appearances set to Always will ring immediately. Use this setting for your primary call appearances. Never completely disables ringing on the call appearance. Use this selection for monitored call appearances that are normally answered elsewhere. Wait delays ringing at your telephone for 2 to 7 ringing cycles (6 seconds per cycle).
Call Preference Options ___________________ (National ISDN only) Call Preference determines what happens when you lift the handset or press the Spkr key. For Lucent 5ESS Custom ISDN service, Call Preference is controlled by the network. RING preference will automatically select the oldest audibly ringing call appearance; if there is no ringing call appearance, an idle one is automatically selected.
Voice Configuration ______________________ Handset/Headset Mode Select handset or headset operation with this option. Speakerphone mode and the hookswitch are disabled in headset mode; the Spkr key is used in place of the hookswitch. From the User Options menu, select VOICE. (Setup → USER → More4 → VOICE) VOICE MODE=HEADSET HAND HEAD VOLUME SPKR Select HAND or HEAD to select handset or headset mode. Done Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode.
Select VOLUME. The display will show the current preset volume settings for the selected voice mode. VOLUME:RCV=04 XMT=05 RCV+ RCV- XMT+ XMTSelect RCV- or RCV+ to adjust the default receive volume level. The new setting will be shown in the display. The factory default setting is 03. Select XMT- or XMT+ to adjust the transmit volume level (headset only). The new setting will be shown in the display.
Select XMT- or XMT+ to adjust the speakerphone transmit level. The new setting will be shown in the display. Done Press the Done key to return to the Voice Mode menu or the Setup key to exit Setup Mode. The new setting is stored for future calls when you exit Setup Mode. Adjusting the Display Contrast _____________ This setting adjusts the contrast of the display to compensate for viewing position and lighting conditions. You can also tilt the display for best visibility.
Setting a Call Log Password _______________ You can set a password to prohibit unauthorized entry into your Call Log. From the User Options menu, select PASSWD. (Setup → USER → More4 → PASSWD) If a password is currently set, the display will prompt you to enter your password prior to making changes. CALL LOG PASSWORD SET CLEAR Creating/Changing Your Password Select SET. NEW PASSWORD:---|BKSP Enter a new 4-digit password with the dial pad.
Done Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode. Removing the Password Select CLEAR. “PASSWORD CLEARED” will be displayed to confirm that the password has been removed. PASSWORD CLEARED Done Press the Done key to return to User Options menu or the Setup key to exit Setup Mode. What to do if you lose your password Contact your system administrator or call Tone Commander technical support at (800) 524-0024 in the event you misplace your password.
Troubleshooting No Network Connection If the network connection is missing, the following display will be shown: NO ETHERNET CONNECTION Connect the Net jack on the phone to the LAN using a Category 5 or better cable. DHCP Error If a connection to your DHCP server could not be established, the following display may be shown: DHCP ERROR, RETRYING PRESS SETUP TO CONFIGURE Verify that your DHCP server is running correctly and is accessible by the phone over your network.
IP Lease Expiration Your phone's IP address, if obtained via DHCP (see page 25), expires after a preset timeout period. The lease for the IP address is normally renewed automatically. If the lease expires, the following display will be shown if the phone is idle: L1:OK IP:DHCP FAIL L3:DOWN SWITCH=UNKNOWN When the lease expires the phone will attempt to negotiate a new IP address lease at preset intervals.
Appendix A Ordering ISDN Service Setup Wizard The ISDN Telephone Setup Wizard simplifies ordering ISDN service. This Windows 95/98/NT/XP program prompts you for all required information, and prints the service order forms and key designation labels. You can download the Setup Wizard from Tone Commander’s Web site at www.tonecommander.com or call Tone Commander at (800) 524-0024 to order the program on floppy disks.
Recommended Button Assignments Network Button # Assignment 1 Call Appearance (PDN) 2 Call Appearances 3 . . . . . . 58 59 Additional Feature Keys 60 Conference * 61 Transfer * 62 Drop * 63 Message Waiting Indicator * National ISDN only; DO NOT assign these keys for 5ESS Custom ISDN.
Appendix B Setup Menu Tree INSTL (Installation Options) IP (IP Addresses) ........................................................ page 25 PHONE (Phone IP Address) EDIT (Edit Phone IP Address) GATEWY (Gateway IP Address) PING (Verify Gateway IP Address) TFTP (TFTP Server IP Address) PING (Verify TFTP Server IP Address) iMERGE (iMerge Server IP Address) PING (Verify iMerge Server IP Address) SNTP (Simple Network Time Protocol) SUBNET (Subnet Mask) ALIAS (iMerge Alias) ........................................
SPDIAL (Speed Dial) ........................................... page 37 PAUSE (Dialing Pause) FA (Feature Activator) UNUSED MODE (Terminal Mode – National ISDN only) .............. page 38 CACH (Call Appearance Call Handling EKTS) BASIC (Basic EKTS – National ISDN only) VA (Voice Announce) ..................................................
ADMIN (Administration Options) INSPCT (Local Inspect) ............................................... page 47 KEYS (Call Appearance and Feature Activator Keys) DNs (Directory Numbers) MESSAGE (Message Waiting Indicator) VERS (Version) ........................................................... page 50 H/W (Hardware Versions) S/W (Software Versions) SERIAL (Serial Number) MAC (Ethernet MAC Address) 6030X (6030X Hardware & Software Versions, if installed) TEST .................................................
USER (User Options) CLOCK ........................................................................ page 58 SPDIAL (Speed Dial) ................................................... page 58 PAUSE (Dialing Pause) DIR (Directory) ............................................................. page 60 RING (Personal Ringing) .............................................
Appendix C Warranty and Service Tone Commander Product Warranty For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Tone Commander Systems, Inc. (Tone Commander) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Tone Commander shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.
Appendix D Specifications Contents of Shipping Container Modular handset coil-cord Category 5 line cord Label Sheet Handset Manual Quick Reference Card Standards Compliance IEEE Standard 802.
Factory Default Settings Default Value (National ISDN) Parameter Default Value (5ESS Custom ISDN) 802.1Q Signal Priority 6 6 802.1Q Tagging Off Off 802.1Q VLAN ID 0000 0000 802.
Parameter Default Value (National ISDN) Default Value (5ESS Custom ISDN) Multifunction Keys 1-3 CA/DN CA/DN Multifunction Keys 4+ Unused Unused Off-hook Ring Single Single Originating DN Yes, PDN Yes, Keys 1-3 Phone IP Address 0.0.0.0 0.0.0.0 Ringer Volume Level 3 Level 3 Ringing Control Always Always Ringing Tone #5 (of 8) #5 (of 8) SNTP IP Address 0.0.0.0 0.0.0.
Appendix E UL/FCC Statements Important Safety Instructions 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 4. Use caution when installing or modifying telephone lines.
14. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 15. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A.
84 Tone Commander 7210/7220 User Manual
13-102864 Rev. G ©2003 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.
