Part No.
Copyright © 2004 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.
North American Regulatory Information Safety This equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL 60950. The shock hazard symbol within an equilateral triangle is intended to alert personnel to electrical shock hazard or equipment damage. The following precautions should also be observed when installing telephone equipment. • Never install telephone wiring during a lightning storm.
Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment.
Telecommunication registration This equipment meets all applicable requirements of both Industry Canada and US Federal Communications Commission and has been registered under files Industry Canada 332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706 (hybrid system), and US: AB6PF15B23740 (PBX system).
Electromagnetic Compatibility This equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements. This equipment does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada. Telephone Company Registration It is usually not necessary to call the telecommunications company with information on the equipment before connecting the system to the telephone network.
Canadian Regulations - please read carefully Notice The term "IC" before the certification number located on the host equipment only signifies that the Industry Canada technical specifications were met. The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
US Regulations - please read carefully Federal Communications Commission (FCC) Notice FCC registration number: This telephone equipment complies with Rules and Regulations, of the FCC (TIA-968-A) for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.
Ringer Equivalence Number The FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN), which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent phones from ringing in response to an incoming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone company.
Important Safety Instructions The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference. Installation Warning: To avoid electrical shock hazard to personnel or equipment damage observe the following precautions when installing telephone equipment: 1 Never install telephone wiring during a lightning storm. 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a qualified service person when some service or repair work is required. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a When the power supply cord or plug is damaged or frayed.
WARNING This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately.
• GASM8: The Nortel Networks GASM8 I/O ports are designated as OPX. This product does provide Telecommunications Ringing Voltages and can be configured to provide Voltage Message Waiting Indicator (VMWI). Installation of this device and all connections to this device must be performed by Qualified Installation Personnel who are aware of the hazards associated with telecommunications wiring and are aware of the local regulations for treatment of telecommunications wiring for OPX deployment.
This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability. Warranty Repair Services Should the set fail during the warranty period: In North America, please call 1-800-574-1611 for further information.
1 Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Telecommunication registration . .
2 Contents Chapter 1 Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15 Business Communications Manager system components . . . . . . . . . . . . . . . . . . . . . 15 Computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Telephony components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3 Chapter 3 Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Security changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Contents Chapter 6 Installing the BCM1000e (expansion unit) . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Installing the BCM1000e into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Attaching the mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Attaching the BCM1000e to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Installing the BCM1000e on the wall . . . . . . . . . . . . .
Contents 5 Connecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Connect wiring to the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Replacing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Setting initial system configurations . . . . . . . . . . . . . . . . . . . . .
6 Contents Chapter 13 Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 External paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Connecting the paging system .
Contents 7 Routing power for mirrored systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Power routing for 2.5 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Power routing for 2.0 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Controlling and monitoring mirroring operations . . . . . . . . . . .
8 Contents Replacing telephones with different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Status of the replaced telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Defining region-based defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Region-based system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Core software and regions . . . . . . . . . . . . . . . . . . . .
1 Figures Figure 1 Business Communications Manager core system components . . . . . . . . 15 Figure 2 External functional hardware, BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . 16 Figure 3 BCM1000 interior components for standard system (pre-2.5) . . . . . . . . . 17 Figure 4 BCM1000 interior components with a standard power supply system (2.5) 18 Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.5) 18 Figure 6 MSC optional equipment ports . . . . .
2 Figures Figure 41 Rear of GATM module, showing DIP switch locations . . . . . . . . . . . . . . . 96 Figure 42 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 109 Figure 43 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Figure 44 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 111 Figure 45 Warning of possible shorting issue on media bay modules . . . . . . . . . .
Figures Figure 83 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Figure 84 Platform Initialization Menu screen (BCM 2.5/2.5.1 systems) . . . . . . . . 180 Figure 85 Profile screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Figure 86 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Figure 87 Platform Initialization Menu screen . . . . . . . . . . .
4 Figures Figure 125 Process Map: Data card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Figure 126 BCM1000 LAN card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Figure 127 Install the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Figure 128 Process Map: PEC replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Figure 129 Removing or replacing a PEC . . . . . . . . . . . . . . . . .
1 Tables Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Table 1 Basic BCM1000 base unit specifications . . . . . . . . . . . . . . . . . . . . . . . . 17 Table 2 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Table 3 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Table 4 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 Tables Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software 145 Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system 146 Table 39 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Table 40 RAID board LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Table 41 HDD Mirror Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Preface This guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM1000) hardware. This issue of the document includes the information in the addendum released with BCM 3.6 software, and includes the additional functionality provided with the BCM 3.6.1 software maintenance release. Initial software release versions will be noted for hardware function that is dependant on a software release. For instance, BCM 3.
4 Preface Symbols used in this guide This guide uses symbols to draw your attention to important information. The following symbols appear in this guide: Caution: Caution Symbol Alerts you to conditions where you can damage the equipment. Danger: Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock. Warning: Warning Symbol Alerts you to conditions where you can cause the system to work improperly or to fail. Note: Note Symbol Alerts you to important information.
Preface 5 Text conventions This guide uses the following text conventions: bold Courier text Indicates command names and options and text that you need to enter in a command-line interface. Example: Use the dinfo command. Example: Enter show ip {alerts|routes}. italic text Indicates file and directory names, new terms, book titles, Web addresses, and variables in command syntax descriptions. bold text Indicates command names, screen titles, options and text for a graphical user interface (GUI).
6 Preface DN Directory number DNS Domain name server DPNSS Digital private network signalling system DRT Delayed ring transfer to prime DSM Digital station module DTM Digital Trunk media bay module DTMF Dual tone multifrequency.
Preface UTAM UTAM Inc. VoIP Voice over IP WAN Wide area network 7 Related publications The following documents provide further information about the BCM1000 and related media bay modules, extension equipment, and the applications and software on the system: • • • • • The Programming Operations Guide describes how to program the Business Communications Manager equipment. The Management User Guide describes how to use the maintenance and diagnostic tools.
8 Preface • If you operate a multi-site Business Communications Manager network, you can use the Network Configuration Manager to provide centralized configuration and management operations. The documentation for this tool can be found on the Network Configuration Manager CD, which includes the software and the following documentation.
Preface 9 Installation documentation Remove your Business Communications Manager components from the box Documentation CD Voice Mail and Call Management Applications Operations Business Communications Manager base and expansion unit hardware installation Installation and Maintenance Guide Data cards System planning and configuration records Setting up media bay modules Analog telephones Programming Records Analog Telephone Configuration Guide Digital telephony Analog Telephone User Guide Inst
10 Preface Operations documentation System Management and Maintenance Documentation CD Voice Mail and Call Management Applications Operations Hardware Installation Telephony Configuration Using the telephones and equipment 7000 User Card 7100 User Card 7208 User Card 7316 User Card 7316E User Card 7406 User Card 2004 User Card 2002 User Card 2001 User Card Digital Mobility User Cards Wireless LAN User Cards Quick Start Wizard Setting up Lines, Routes and Access Codes Programming Operations Guide
Preface 11 Call Management documentation System Management and Maintenance Documentation CD Voice Mail and Call Management Applications Hunt Groups Programming Operations Guide Hospitality Features Card Hospitality Services Call Detail Recording System Administration Guide CDR Keycoded Applications CallPilot Reference Guide Call Pilot Manager Set Up and Operation Guide Programming Record Software Keycode Installation Guide CallPilot Message Networking CallPilot Message Networking Set Up and O
12 Preface Unified Manager and hardware maintenance documentation Hardware Installation Documentation CD Operations Voice Mail and Call Management System Management and Maintenance System configuration records Programming Records Security and User Administration Programming Operations Guide Backup and Restore Management User Guide Maintenance and Troubleshooting Multi-site Administration: Network Configuration Manager Network Configuration Manager CD Installation Guide Administration Guide So
Preface 13 How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. Website: http://www.nortelnetworks.
14 Preface N0008587 01
15 Chapter 1 Introducing the Business Communications Manager This chapter describes the Business Communications Manager hardware required to create the system. The Business Communications Manager system provides private network and telephony management to small to medium-sized businesses. With this system, you can create a telephony system that suits your special business requirements. This compact system allows you to set up access to the public network.
16 Chapter 1 Introducing the Business Communications Manager Note: Some of the components described in this document are not available in all countries. Ask your Business Communications Manager sales agent for information about availability. Computer components The BCM1000 computing functions are supported by the following hardware: • memory: 256 MB SDRAM; 128 MB SDRAM added for 2.0 upgrades. • hard disk: 20 GB hard disk (2.5 hardware); 8.4 GB hard disk (2.
Chapter 1 Introducing the Business Communications Manager 17 Table 1 provides a table of weights and measurements of the base unit. Table 1 Basic BCM1000 base unit specifications Size • depth: 18.28 inches (with bezel in place) • width: 17.51 inches • height: 7.05 inches Weight • no PCI cards or modules: approx 23 lbs. • loaded system: approx. 31 lbs. (varies, depending on power supply) Figure 3 shows the location of the hardware components in the BCM1000 2.0 versions.
18 Chapter 1 Introducing the Business Communications Manager Figure 4 BCM1000 interior components with a standard power supply system (2.5) Fan Power supply Hard disk Clock/calendar battery DIMM slots Media bay module cabinet PCI card slots Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.
Chapter 1 Introducing the Business Communications Manager 19 Power supply — The BCM1000 can have a single (standard) power supply module or a redundant power supply module. Single power supply Business Communications Manager equipment can also be upgraded to redundant Business Communications Manager system by installing a redundant power supply in place of the standard power supply. Note: Power supplies for the BCM1000 are auto-switching power supplies. The power supply on an original 2.
20 Chapter 1 Introducing the Business Communications Manager Telephony components The telephony components perform call processing by connecting the telephones or peripheral telephony equipment, such as fax machines, to the Public Switched Telephone Network (PSTN) lines. They also process telephony information that has been received through an IP link. • MSC — The Media Services Card (MSC) is a PCI card which performs call processing and media processing of the voice channels.
Chapter 1 Introducing the Business Communications Manager 21 • DSM 32 — The 32-port Digital Station media bay module (DSM 32) connects to a maximum of 32 digital telephones. • DSM 32+ — This Digital Station media bay module provides the same functionality as the DSM 32. This module can be set to single or double density. Double density settings allow the module to support 32 telephones on one DS30 bus.
22 Chapter 1 Introducing the Business Communications Manager Data networking components The data networking components connect the Business Communications Manager system to the local area network (LAN) and/or the wide area network (WAN). These components are installed at the factory. • Modem card (North American systems only) — a V.90 modem that sends and receives data using the public telephone system.
Chapter 1 Introducing the Business Communications Manager 23 Warning: External equipment connected to the auxiliary ringer, page relay, page output and music on hold interfaces must use safety extra low voltage (SELV). All four interfaces are (SELV) and the external equipment connected to these interfaces must be SELV. If these interfaces are not SELV, you must use external line isolation units (LIU). The MSC faceplate offers the following optional connections.
24 Chapter 1 Introducing the Business Communications Manager — Two DS30 buses are exclusively dedicated to MSC resources. Five paths within these buses have hard-coded applications. The other paths can be assigned to various applications such as voice mail, dialup ISDN WAN, VoIP trunks, or IP telephony. — Five DS30 buses are exclusively reserved for the media bay modules — The sixth DS30 bus can be switched to accommodate media bay modules or more channels for IP telephones or VoIP trunks.
Chapter 1 Introducing the Business Communications Manager 25 BCM1000 LEDs A line of 10 operational LEDs display on the face of the BCM1000. Refer to Figure 8. These LEDs show the current state of various hardware components.
26 Chapter 1 Introducing the Business Communications Manager System options The Business Communications Manager system provides a number of software applications that enhance basic functionality. Some of these applications work immediately after you install the BCM1000, this is considered core software. Other applications are enabled when you enter software keycodes, which you generate when you buy one of these applications.
Chapter 1 Introducing the Business Communications Manager 27 • Call Center Set Up and Operation Guide Nortel Networks Call Center (requires keycode)— this Automatic Call Distribution (ACD) system provides tools for handling incoming calls to an agent network. The application also provides administration, supervision, and reporting tools. Nortel Networks Professional Call Center (upgrade) (requires keycode)— this is an expanded version of the basic Call Center application.
28 Chapter 1 Introducing the Business Communications Manager • CallPilot Desktop Messaging Installation and Maintenance Guide and CallPilot Desktop (Unified) Messaging Quick Reference Guide Desktop Message Networking (requires keycode) provides a multimedia messaging application that works with an e-mail client to provide a single graphical user interface for CallPilot voice, fax, and text messages, as well as e-mail messages. • LAN CTE Configuration Guide — LAN CTE (introduced in BCM 2.
Chapter 1 Introducing the Business Communications Manager 29 • IP Routing — Business Communications Manager software supports the following IP routing protocols: — static routing — RIP (Routing Information Protocol) — OSPF (Open Shortest Path First) • NAT (Network Address Translation) — Business Communications Manager supports both static and dynamic NAT for a number of packet types and protocols.
30 Chapter 1 Introducing the Business Communications Manager Figure 9 DS256 connector on a BCM1000 and a BCM1000e BCM1000 base unit DS256 port NEEd BCM1000e DS256 port N0008587 01 Power LED Status LED
Chapter 1 Introducing the Business Communications Manager 31 Installation process overview Figure 10 provides an overview of the installation process described in this book. Figure 10 Installation and initialization overview Select the media bay modules you require The number of telephone lines and extensions you need determines the number and type of media bay modules you need.
32 Chapter 1 Introducing the Business Communications Manager Installation overview, continued . . . Connect data networking equipment The data networking components of the BCM1000 provide network connection to your local area network (LAN) and/or your wide area network (WAN). For instructions about how to install the data networking components, refer to “Connecting the data networking hardware” on page 121. Initialize the system Systems are shipped with a default IP and subnet mask.
33 Chapter 2 Telephony hardware The BCM1000 is a modular system. You can increase the capacity of your Business Communications Manager by adding more telephony hardware components known as media bay modules. The BCM1000 accommodates three media bay modules. The BCM1000e accommodates an additional six modules. The number of media bay modules that can be added to your system is determined by the number of media bays that are open, combined with the number of DS30 buses each component occupies.
34 Chapter 2 Telephony hardware Figure 11 Telephony hardware components.
Chapter 2 Telephony hardware LED state 35 Power Status Power converter failure. Power to telephones may not be within spec. (check base unit LEDs for possible power issue or replace module) N/A N/A Loss of DS256 clock, or DS256 cable may be disconnected. *Red LED On Flashing * Not all modules have red LEDs Power connections The back of the modules have a single connector that provides a DS256 connector and power to the module.
36 Chapter 2 Telephony hardware Warning: Media bay module wire shorts The wires that connect the media bay module daughter board to the module can become pinched between the module and the BCM1000 media bay if you insert the modules off the straight or with too much force. This will cause a short in the equipment and could stop the Business Communications Manager from restarting.
Chapter 2 Telephony hardware 37 Trunk media bay modules You install the trunk media bay modules in the BCM1000 or the BCM1000e. Trunk media bay modules connect telecommunications lines to the Business Communications Manager hardware.
38 Chapter 2 Telephony hardware Digital Trunk media bay module The Digital Trunk media bay module (DTM) connects a standard digital PSTN line to the Business Communications Manager using either a digital or PRI line. • • On North American Business Communications Manager systems, the DTM connects to a T1 or PRI line. With a T1 line, you can add a maximum of 24 digital telephone lines. With a PRI line, you can add a maximum of 23 digital telephone lines.
Chapter 2 Telephony hardware 39 Table 4 DTM LED functions (Continued) LED label Function Transmit Alarm On indicates the DTM cannot transmit. The DTM sends an Alarm indication signal (AIS) to the terminating switch. This half-duplex link does not work. Transmit Error On indicates the DTM is sending a remote alarm indication (RAI) carrier failure alarm (CFA) to the terminating switch. If the Transmit Alarm is not on, this error indicates a far-end or cable problem.
40 Chapter 2 Telephony hardware There are two firmware versions of the GATM: GATM4: The GATM4 provides connections for four analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each voice line uses one line in the DS30 bus offset. Since each DS30 bus has four lines per offset, you can assign a maximum of four GATM4s to a single DS30 bus by making the offset switch settings different for each module.
Chapter 2 Telephony hardware 41 Figure 17 CTM and CTM8 LEDs and jacks CTM CTM8 Power LED Status LED Line 1 Aux Line 2 Line 3 Line 4 Line 1 Auxiliary port Auxiliary port Line 5 Basic Rate Interface media bay module The Basic Rate Interface media bay module (ISDN BRI) module connects a maximum of four BRI ISDN loops (eight lines) to the Business Communications Manager system. European systems use straight connects to ISDN devices (S interface) or to ISDN trunks from a service provider (T interface).
42 Chapter 2 Telephony hardware Station media bay modules You install the station media bay modules in the BCM1000 or the BCM1000e. Station media bay modules connect telephones and analog telecommunication devices to the Business Communications Manager system.
Chapter 2 Telephony hardware 43 Digital Station media bay module Three types of media bay modules support digital telephones on the Business Communications Manager. Each module has a minimum of one amphenol connector on the faceplate. This section describes the two DSM modules. Refer to Figure 19. • • • Digital Station media bay modules (DSM 16/DSM 16+) support 16 digital telephones. The DSM16+ supports single or double-density settings.
44 Chapter 2 Telephony hardware 4X16 media bay module (North American systems only) The 4X16 provides both analog trunk connections and connections to digital telephones. The module is a combination of a CTM media bay module, with four analog lines, and a DSM 16-digital telephone media bay module. Each of the four ports supports Caller ID and disconnect supervision. An auxiliary port beside Line 1 allows you to use an analog telephony device, such as a modem, fax or telephone, to share the trunk.
Chapter 2 Telephony hardware 45 Table 6 Analog engineering specifications (Continued) ATA2 Feature ASM8 GASM8 Norstar ASM Ringing Voltage (North America) 80 V rms ± 10% 55 V rms ± 10% 65 V rms ± 10% 65 V rms ± 10% Ringing Voltage (Europe) 75 V rms ± 10% na 65 V rms ± 10% 65 V rms ± 10% Loop Current 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum Loop Current (Poland) 32 mA minimum Battery Feed voltage - 48 V dc ± 10% - 48 V dc ± 10% - 29 V dc ± 10% - 32 V dc ± 10% FIC code
46 Chapter 2 Telephony hardware Table 6 Analog engineering specifications (Continued) ATA2 Feature ASM8 GASM8 Norstar ASM Max units per DS30 bus na 2 *4 (on double density bus) * offset 02 and 03 do not allow download of GASM8 firmware na MWI Types Stutter Tone Stutter Tone Stutter Tone/ Voltage MWI Stutter Tone/Voltage MWI Analog Station media bay module (North American systems only) The Analog Station media bay module (ASM 8) connects to eight analog telecommunication devices.
Chapter 2 Telephony hardware 47 Global Analog Station media bay module (GASM8) The Global Analog Station media bay module (GASM8) provides the same functionality as the ASM8 with the addition of the following features: • • • • support for calling line identification pass-through the option to activate disconnect supervision at the device the ability to pass a voice mail message indicator signal to activate a message waiting lamp on the telephone, if it has one support for an Off Premise Extension (OPX).
48 Chapter 2 Telephony hardware Table 7 Specialized modules DDIM enables a Business Communications Manager “Digital drop and insert system to share its connection to a Universal T1 network with a LAN MUX (DDIM)” DECT (not shown) Supports the legacy DECT handsets and up to eight radio base stations Refer to the DECT documentation for details.
Chapter 2 Telephony hardware 49 Digital drop and insert MUX (DDIM) The digital drop and insert MUX (DDIM) module enables a Business Communications Manager system to share its connection to a universal T1 network with a local area network (LAN) to provide a combination of voice and data channels.
50 Chapter 2 Telephony hardware Telephones and adapters The following telephones and devices can be used with the Business Communications Manager system. Digital phones 7100 — one-line 7208 — one-line display, one display, eight memory memory button buttons with indicators without indicator. 7000 (not shown) (International only) — four memory buttons, no display or indicators. 7316 — two-line display, three display buttons, 16 memory buttons with indicators, eight memory buttons without indicators.
Chapter 2 Telephony hardware 51 Nortel IP telephones (20XX) Nortel IP telephones connect to the Business Communications Manager through the IP network. Once it connects with the system, the telephone uses either PSTN or VoIP trunks for calls. These telephones provide multi-line displays, programmable memory buttons, and a features to provide quick access to system features.
52 Chapter 2 Telephony hardware Auxiliary equipment • Nortel Networks digital doorphone — BCM • Audio Conference Unit (ACU)— provides 3.5 software introduced support for the Digital large-room audio conferencing. The keypad Doorphone, an alerting/page unit that can be provides many of the set features of the basic installed outside secure doors. The device allows Norstar M-series telephones without display or a caller to ring or page an internal telephone. If memory buttons.
Chapter 2 Telephony hardware 53 Cordless and wireless systems The following sections describe the cordless and wireless systems that are compatible with the Business Communications Manager system, and the hardware components that are required.
54 Chapter 2 Telephony hardware • The Wireless LAN handsets emulate the 2004 IP telephone with some variations to accommodate specifics of the handset. The handset has a two-line truncated display and buttons that act as display keys to page through menu items. There are no line keys, but the handset has a menu accessed through the LINE key, that allows the user to select lines and programmed features.
55 Chapter 3 Auxiliary requirements You require a personal computer to run the Business Communications Manager Unified Manager application. You use Unified Manager to configure and manage the Business Communications Manager system through an internet link between your computer and the Business Communications Manager. To work with the Unified Manager, you require an internet connection with the correct browser setup. This chapter describes the computer and internet specifications.
56 Chapter 3 Auxiliary requirements If your company wishes to continue using Telnet over the LAN, or if you have legacy DECT equipment, the Telnet service can be manually enabled through the Unified Manager, under Services. If you have legacy DECT equipment, Telnet is required to run the DECT programming. The client SSH application is called PuTTY. A link to download this application to your desktop can be found under the Install Clients button on the first page of the Unified Manager.
Chapter 3 Auxiliary requirements 57 Preloading Java class files on your workstation To preload Java class files on your workstation: 1 Open Unified Manager from your desktop. The first window displays a number of functional buttons. 2 Click the Install Client button. 3 From the list, choose the link to the Java Class for the browser you are using (Internet Explorer or Netscape Navigator). Two more Java Class links appear. 4 Click on the Java Class link that applies to your browser.
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59 Chapter 4 Selecting the media bay modules for your system The media bay modules are the devices in the Business Communications Manager system that permit you to connect your extensions and the public switched telephone network (PSTN) lines to the call processing capabilities of the Business Communications Manager system.
60 Chapter 4 Selecting the media bay modules for your system Selecting the trunk media bay modules The number and type of lines coming into your system determine which trunk media bay modules, and how many modules, you require to support your needs. Trunk lines come from either the public network (PSTN), or they support connections in a private network. If you are setting up an entirely new system, a site survey must be done to determine your current and future needs.
Chapter 4 Selecting the media bay modules for your system 61 An example: • • If you require 24 T1 digital lines, you need one DTM because a single DTM can handle 24 T1 lines (North America). If you require two analog lines and 24 T1 digital lines, you need one CTM and one DTM. Note: Although the DTM supports several types of digital lines, you cannot connect different types of lines to the same DTM.
62 Chapter 4 Selecting the media bay modules for your system An example for North America: • • If you require 12 digital extensions, you need one DSM 16. If you require 24 digital extensions, you need one DSM 32. Note: If you require only a few analog extensions, you can use a Business Communications Manager ATA 2 to connect these devices to your DSM 16, DSM 32 or the DSM connector on a 4X16 module. Each analog extension requires a Business Communications Manager ATA 2.
Chapter 4 Selecting the media bay modules for your system 63 Changing the DS30 split You can change the DS30 bus allocation to a 3/5 split to accommodate increased IP telephony or VoIP trunk requirements. You do this by assigning DS30 07 to the voice data sector. This choice should be made at system startup, but a default system can be changed through the Unified Manager to a 3/5 split after startup if IP requirements increase.
64 Chapter 4 Selecting the media bay modules for your system Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in that they maintain DS30 06 and 07 in the original configuration of 16 DNs per bus. This accommodates those systems which use Companion. The system can be set to Full Double Density (FDD) at system startup or once the system is setup.
Chapter 4 Selecting the media bay modules for your system 65 Figure 26 Offsets are part of DS30 line/DN groups Each offset supports: four lines (trunks)* four DNs (single density) eight DNs (double density) Offset 0 Offset 1 Offset 2 Offset 3 1 DS30 bus supports: 16 lines (trunks)* 16 DNs/32 time slots (Partial Double Density) 32 DNs/32 time slots (Full Double Density) *DTM: 6 to 8 lines per offset (24 to 30 lines per DS30) *FEM: DS30 = 1 port Installation and Maintenance Guide
66 Chapter 4 Selecting the media bay modules for your system Determining module DS30 bus requirements Figure 27 shows how much of a DS30 bus each module requires. Figure 27 DS30 bus space requirements for media bay modules Trunks (lines) Stations (extensions/DNs) 1 DS30 bus/ offset set to 0 1 DS30 bus/ offset set to 0, 1, 2, or 3 4 ASM8/GASM8 per DS30 bus (FDD bus) On PDD DS30 bus, max.
Chapter 4 Selecting the media bay modules for your system 67 Note: If you Choose a CTM8 or a 4X16 module, there are some restrictions about the offsets you can choose. Refer to the DIP switch settings in “CTM/GATM switch settings” on page 95 and “4X16 switch settings” on page 99 for details 1 Make a list of modules and the space requirements for each module you chose. Refer to Table 10.
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69 Chapter 5 Installing the BCM1000 This chapter describes how to install the BCM1000. Preparation checklist Before you install the base unit, complete the following actions. • • • • Determine the location for the BCM1000, telephones, and other equipment based on spacing and electrical requirements. For more information about spacing and electrical requirements, refer to the “Environment checklist” on page 69 and the “Electrical requirements” on page 70.
70 Chapter 5 Installing the BCM1000 Electrical requirements The following electrical requirements must be met: • • Power must be supplied from non-switched, unobstructed outlet within 1.5 m (5 ft.) of the BCM1000. The supplied power must be a dedicated 110 V - 120 V ac nominal (or 220 V - 230 V ac nominal), 50/60 Hz, 15 A minimum service with a third wire safety ground. The third wire safety ground provides shock protection and avoids electromagnetic interference. Danger: Risk of electric shock.
Chapter 5 Installing the BCM1000 71 Analog loop The following parameters must be met for an analog loop. • • maximum dc loop resistance of 208 Ω maximum cable length (0.5 mm or 24 AWG) of 1220 m (4000 ft.) System equipment and supplies Use the following checklists to ensure that you have all the required equipment.
72 Chapter 5 Installing the BCM1000 Equipment for Installing the BCM1000 For the installation, you need the following equipment: • • • • • • • • mounting hardware: rack mounting bracket (included), rubber feet for table mounting, or wall mounting brackets (separately orderable) Phillips screwdriver #2 flat blade screwdriver pliers antistatic grounding strap connecting tool surge protector (recommended) cables, 25-pair cable with amphenol connectors Installing the BCM1000 in a rack The BCM1000 fits into
Chapter 5 Installing the BCM1000 73 Figure 28 Attaching the rack mounting bracket to the BCM1000 Installing the BCM1000 into the rack After the brackets are installed, perform the following steps to install the BCM1000 in the equipment rack: 1 Determine the location in the rack you want to install the base unit. 2 Position the base unit in the rack. 3 Align the holes in the rack mounting bracket with the holes in the equipment rack rails.
74 Chapter 5 Installing the BCM1000 Installing the BCM1000 on the wall To mount the BCM1000 on the wall, you need: • • • two rack mounting brackets or a wall-mount bracket kit four #10 x 2.5 cm (#10 x 1 in.) round head wood screws a plywood backboard 2 cm (3/4 in.) thick Caution: Refer to “Environment checklist” on page 69 for acceptable environmental conditions before selecting a location for the BCM1000.
Chapter 5 Installing the BCM1000 75 Figure 30 Attaching the mounting brackets to the BCM1000 Rack mount brackets Wall mount brackets 3 Install the 2 cm (3/4 in.) plywood backboard on the wall. 4 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the backboard. The screws must be 34.5 cm (13.5 in.) apart and level. Do not tighten the screws heads against the backboard. Leave approximately 0.5 cm (0.25 in.) of the screw out of the backboard.
76 Chapter 5 Installing the BCM1000 Figure 31 Mount the BCM1000 on the wall Mounting brackets Front cover 6 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the other two slotted holes. 7 Insert a #10 x 2.5 cm (#10 x 1 in.) round-head wood screw in one of the unslotted holes. 8 Tighten all five screws.
Chapter 5 Installing the BCM1000 77 Installing the BCM1000 on a flat surface You can install the BCM1000 on any flat surface that can support the weight of the unit. Caution: Refer to “Environment checklist” on page 69 for acceptable environmental conditions before selecting a location for the BCM1000. To install the BCM1000 on a table or shelf: 1 Attach four rubber feet to the corners on the bottom of the base unit. 2 Position the BCM1000 on the table or shelf.
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79 Chapter 6 Installing the BCM1000e (expansion unit) This chapter describes how to install the BCM1000e. The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft.) cable between the two units can be connected to the BCM1000 without stress on the cable. The BCM1000e has the same environmental and electrical requirements as the BCM1000. For more information about these requirements, refer to “Preparation checklist” on page 69.
80 Chapter 6 Installing the BCM1000e (expansion unit) 3 Fasten the bracket to the BCM1000e using the four supplied screws. Caution: Use only the screws that came with the bracket. Using other screws can damage the equipment. 4 Repeat steps 2 and 3 on the other side, with the second bracket.
Chapter 6 Installing the BCM1000e (expansion unit) 81 Installing the BCM1000e on the wall The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft.) cable between the unit and the BCM1000 can be connected without stress on the cable. Caution: Refer to “Environment checklist” on page 69 for acceptable environmental conditions before selecting a location for the BCM1000e. Required equipment: • • • a wall mounting bracket (supplied with the unit) two #10 x 2.5 cm (#10 x 1 in.
82 Chapter 6 Installing the BCM1000e (expansion unit) Caution: Use only the screws supplied with the wall mounting bracket. Do not replace screws. Other screws can damage the BCM1000e. 7 Align the slots on the wall mounting bracket over the screws. 8 Push the unit against the wall and slide it down so the slots rest on the screws. 9 Tighten the two screws to the wall mounting bracket.
Chapter 6 Installing the BCM1000e (expansion unit) 2 83 Plug the other end of the cable into the DS256 connector on the faceplate of the MSC in the BCM1000. Refer to Figure 36. Figure 36 BCM1000 DS258 connector DS256 connector Warning: The timing in the Business Communications Manager system is designed for a 5 m (16 ft.) Category 5 patch cable. The system cannot work properly if you connect the BCM1000e using a cable that is any other length.
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85 Chapter 7 Setting media bay module DIP switches Before you install a media bay module, assign switch settings for the media bay module. These settings determine which line numbers (trunks) or DNs (extensions) the equipment connected to the module will have access to. The DIP switches are located on the back or underside of the media bay module. Note: Fiber Expansion Module (FEM) switches The switches on the fiber expansion module (FEM) do not work in the same way as those on the other media bay modules.
86 Chapter 7 Setting media bay module DIP switches DSM32 module, because the second level of DSM lines would not be accessible. The same applies to assigning a DSM32 to DSM30 06 if your system is set to a 3/5 DSM30 split. Refer to DSM switch settings on page 104. • The DIP switches on the 4X16 module are used to set the DS30 bus number and offset for the CTM part of the module. The module automatically assigns an additional DS30 bus for the 16 DSM lines.
Chapter 7 Setting media bay module DIP switches 87 Figure 37 Assigning the modules to the DS30 bus hierarchy After you choose your modules, choose where to assign them on the DS30 bus blocks DS30 bus # 02 Example of a European- based setup Example of North Americanbased setup DN assignment begins with Start DN (default: 221) DS30 bus # Station modules are assigned starting at the top (DS30 02) of the available media bay module DS30 blocks.
88 Chapter 7 Setting media bay module DIP switches Figure 38 Assigning double density modules to the DS30 bus hierarchy Double-density example (system configured as PDD) Example of a European- based setup Example of North Americanbased setup DS30 buses Partial Double Density Systems configured with Partial Double Density (PDD), allow legacy Companion telephones on DS30 06 and 07 (if the system is set to a 2/6 split). In this configuration, DS30 06 and 07 only allow single-density modules.
Chapter 7 Setting media bay module DIP switches 89 Determining module DIP switch settings After you determine in which order you want to assign the modules, you determine the specific switch settings for each module. Use Table 11 on page 90 to determine a switch setting for all modules except FEM modules. Figure 39 shows an example of the table and how to do the following steps: 1 Step 1: On Table 11 circle the module names. Step 2: Number the order in which you want to assign the modules.
90 Chapter 7 Setting media bay module DIP switches Table 11 shows possible DS30 bus numbers and offset configurations for each type of module, and the corresponding switch settings for modules that only allow single density, or which are set to single density, as may be the case for a DSM16+ or DSM32+.
Chapter 7 Setting media bay module DIP switches 91 Table 12 Possible media bay module DIP switch settings for double density DS30 bus # 02 DSM16+ Offsets 0, 1 DSM32+ Offset 0 0 0 0 0 0 0 1 2 3 (offset) 4 5 6 (DS30) 0 0 on on on on on on off on off on on on 1 1 on on off on on on 2 2 on off on on on on 3 3 on off off on on on off on on on on off 0 0 on on on on on off off on off on on off 1 1 on on off on on off 2 2 on off on on on off 3 3 on off off on on off off on
92 Chapter 7 Setting media bay module DIP switches Setting the DIP switches on the modules Before you install the media bay modules into the BCM1000 or BCM1000e housing, you need to set the DIP switches. Make a note of these settings either on the chart shown in Table 11 on page 90 or in the Programming Record forms. Follow these steps to set the DIP switches: 1 Locate the DIP switches on the module.
Chapter 7 Setting media bay module DIP switches 93 Tip: Create a label with the DS30 bus and DIP switch settings, and stick it to the front of the module to provide ease of reference for maintenance activities. Line and extension numbers for specific modules The switch settings on the media bay module determine the line numbers and extension numbers the modules use.
94 Chapter 7 Setting media bay module DIP switches Table 15 shows the switch settings for each DS30 bus, and the resulting line assignments.
Chapter 7 Setting media bay module DIP switches 95 CTM/GATM switch settings There are two models of CTMs/GATMs. • CTMs/GATM4s have four lines, therefore, you can add a maximum of four CTMs/GATM4s per DS30 bus. • CTM8s/GATM8s have eight lines. This module uses two offset settings per module. Therefore, you can add a maximum of two CTM8/GATM8s per DS30 bus. • You can mix two modules on the same DS30 bus.
96 Chapter 7 Setting media bay module DIP switches GATM switch settings There are two sets of DIP switches located on the rear of the GATM module. The left set of switches allows you to determine the DS30 bus and offset for the module. Refer to Table 17. The right set of switches allows you to manually configure a country profile operation, which is required for earlier versions of software. However, BCM 3.
Chapter 7 Setting media bay module DIP switches 97 CTM/GATM DIP switch settings Table 17 shows the switch settings for each DS30 bus, and the resulting line assignments for CTMs/GATM4s and CTM8s/GATM8s.
98 Chapter 7 Setting media bay module DIP switches Table 17 CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings (Continued) Select DS30 bus # Select offset 0 1 2 3 on on on 4 5 6 on off on 1 071 off on on off on on 2 off off on off off off on 3 1 Enter these switch settings on off off off off To assign these lines CTM/GATM4 To assign these lines.
Chapter 7 Setting media bay module DIP switches 99 4X16 switch settings The 4X16 module combines a CTM and a DSM 16. The CTM only requires four lines on the DS30 bus. Therefore, it can be assigned any of the four offsets in a DS30 bus. The DSM module then automatically assigns the next DS30 bus number and all the assigned DNs. This module can be combined with three other CTMs or one CTM8 on the same DS30 bus.
100 Chapter 7 Setting media bay module DIP switches Table 19 4X16 switch settings (Continued) Select DS30 bus # Enter these switch settings Select offset 1 2 3 0 on on on 1 on on 4 5 6 on on on on on on on on off 06 off 2 on on off 3 off on off 071 off off off To assign these lines And this DS30 bus and DNs 91-94 DS30 bus 071 99-102 107-110 115-118 2 Custom DN range 301-316 (2.5 upgrade) 381-396 (3.
Chapter 7 Setting media bay module DIP switches 101 ASM 8/GASM8 switch settings For systems running software prior to BCM 3.0, only two ASM units can share a DS30 bus, using offset 0, 1 or 2. BCM 3.0 software introduced the concept of double density, which allows you to install an ASM8/GASM8 on all four offsets on DS30 02 to 05. DS30 06 and 07 remain in single density mode for the default Partial Double Density (PDD) system.
102 Chapter 7 Setting media bay module DIP switches Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems (Continued) Select Select bus# offset 0 Enter these switch settings 1 2 3 4 5 6 on on on on off off 1 2.5 system upgraded to 3.0 269-276 2 Custom DN range New 3.
Chapter 7 Setting media bay module DIP switches 103 GASM8 country switch settings The GASM8 has a second set of eight dip switches on the right side, at the rear of the module, that allow you to choose a mode setting. Which setting you choose is based on country profile and BCM software version. Standard mode is used for systems running BCM 3.5 or earlier software, and has fewer feature functions.
104 Chapter 7 Setting media bay module DIP switches • Switch 4-8: country settings are based on the country profile assigned to the system. Ensure that the Dip switch settings are correctly set to ensure proper operation. Refer to Table 22 for detailed switch settings.
Chapter 7 Setting media bay module DIP switches 105 On these two tables, note that the modules only use the top 16 DNs for each DS30 bus occupied. In a single-density configuration, it does not matter if the bus is FDD or PDD, only the top 16 lines can be accessed. Table 23 DSM single density settings for BCM 2.5 systems upgraded to BCM 3.
106 Chapter 7 Setting media bay module DIP switches Table 25 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to BCM 3.
Chapter 7 Setting media bay module DIP switches 107 Table 26 DSM 16+ and DSM32+ double density switch settings for new systems with BCM 3.
108 Chapter 7 Setting media bay module DIP switches FEM switch settings The DIP switches on the underside of the FEM module are used to turn the six ports on the front of the module on or off. You need to turn a port on for each Norstar expansion module you want to connect to the BCM1000. Each port also occupies one full DS30 bus.
109 Chapter 8 Installing media bay modules After you set the switches on the media bay modules, you can install them in the BCM1000 or the BCM1000e. The BCM1000 accommodates a maximum of three media bay modules. If your system requires more than three media bay modules, you need to connect a BCM1000e to the BCM1000. Figure 42 provides an overview of the process for installing media bay modules. Note: The number of media bay modules you can add varies, depending on the DS30 resources that are available.
110 Chapter 8 Installing media bay modules Shutting down the system Before you perform any maintenance procedures, read the following warnings to ensure you and your system are properly protected. Warning: If you are installing a new system, or new BCM1000 or BCM1000e, refer to Chapter 11, “Installing telephones and peripherals,” on page 143 for instructions about installing a new system before you connect the system to the ac power outlet.
Chapter 8 Installing media bay modules 111 Installing a media bay module After the system is powered down, you can install and remove media bay modules, as required. Follow these procedures to install a media bay module. Reverse the procedure to remove modules. 1 Ensure that the switches on the media bay module are set correctly. For information about how to set the switches, refer to Chapter 7, “Setting media bay module DIP switches,” on page 85.
112 Chapter 8 Installing media bay modules 5 On the back of the module, if it has a wired connector between the daughter board and the back of the module, ensure that the wires are intact and sitting as closely as possible against the back of the media bay module. See warning below. Figure 45 Warning of possible shorting issue on media bay modules Power connector (connects to backplane) Module daughter board wiring.
Chapter 8 Installing media bay modules 113 Reconnecting the equipment After you install the module correctly into the bay, you must return the equipment to operation in an orderly way. Follow these steps carefully to ensure that you return your system to operation without endangering the equipment or yourself. 1 Plug the power cords for the BCM1000 and the BCM1000e, if there is one, back into the ac outlets. Note: The Business Communications Manager system starts up when you connect the ac power cord.
114 Chapter 8 Installing media bay modules Replacing media bay modules When media bay modules require replacement, follow the steps in this section. Warning: This section describes replacing a module with the same type of module. If you want to replace a module with a different type of module, you must treat it as a new installation.
Chapter 8 Installing media bay modules 115 6 Set the DIP switches on the new module to match the settings you recorded in step 3. 7 Install the module into the media bay. Refer to “Installing a media bay module” on page 111, if you needed detailed instructions. Warning: If you feel any resistance as you slide the module into the housing, carefully remove the module and check the wiring at the rear of the module again. (Refer to step 5.
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117 Chapter 9 Starting the system The BCM1000 and BCM1000e are each powered through an ac outlet. The voltage required depends on the geographical location of the units. All systems are initially set at the factory, based on the intended destination. You must check that the voltage and wiring are correct for you system before you connect any of the units to the power source. Incorrect power settings result in equipment damage. Note: Newer standard power supplies (BCM 2.
118 Chapter 9 Starting the system Checking power and wiring The Business Communications Manager system is a global product. Therefore, you must ensure that the power supply is correct for your location. • • 2.0 BCM1000 hardware has a standard power supply which requires manual adjustment for the voltage by setting a switch located on the face of the power supply. 2.5 BCM1000 hardware has a standard power supplies and redundant power supplies which adjust automatically to the required voltage.
Chapter 9 Starting the system 119 Checking system power and status After you connect power to the BCM1000, the Power LED on the front of the base unit and expansion unit lights. Refer to Figure 47. Once the system services have reactivated, the Status LED turns solid green. Figure 47 LEDs confirm that BCM1000 is active power/status These two LEDs are solid green Note: During system initialization, the system performs diagnostics on the hardware configuration size and installation.
120 Chapter 9 Starting the system Table 28 BCM1000 LED states (Continued) LED Label Description Green LED On Green LED Flash 4 PCI Device Device is present and the driver is active driver is not running N/A Device is not present. 5 PCI Device Device is present and the driver is active driver is not running N/A Device is not present. Temperature Temperature is below threshold. N/A Temperature is in alarm status. N/A Fans All installed fans are N/A working There is a problem with a fan.
Chapter 9 Starting the system 121 Connecting the data networking hardware This section describes how to connect network cards to the BCM1000. Warning: Check with your network administrator before you connect the BCM1000 base unit to the network to ensure there are no IP address conflicts. The default address for the BCM1000 system: • IP: 10.10.10.1 • Subnet: 255.255.255.
122 Chapter 9 Starting the system Warning: Do not plug these cables into the system unless it is running. For maintenance shutdowns, ALWAYS follow this process: a Shut down the software through the Unified Manager, if possible. b Remove all cable connects from the front of the BCM1000 and BCM1000e. c Remove power from the BCM1000 and the BCM1000e d DO NOT RECONNECT the cables to the front of the units until the power connection has been restored.
Chapter 9 Starting the system 123 Table 29 shows the wire connections for a DB25 adapter cable.
124 Chapter 9 Starting the system Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cable Table 30 RS-422/EIA 530 adapter cable DB26 on WAN card Signal RS-422/EIA 530 cable DB26 on WAN card Signal RS-422/EIA 530 cable 1 Protective Ground 1 14 Transmit Data B 14 2 Transmit Data A 2 15 Transmit Clock A 15 3 Receive Data A 3 16 Receive Data B 16 4 Request to Send A 4 17 Receive Clock A 17 5 Clear to Send A 5 18 6 Data Set Ready A 6 19 Request To Send
Chapter 9 Starting the system 125 Table 32 shows the wire connections for a DB15 X.21 adapter cable. Table 32 DB15 X.21 adapter cable DB26 on WAN card Signal DB15 X.21 cable DB26 on WAN card Signal DB15 X.
126 Chapter 9 Starting the system Setting initial system configurations After starting the BCM1000, you are ready to set the initial configuration parameters. The initial configuration defines your Business Communications Manager to the network. It also gives the system a unique identity and initial parameters.
Chapter 9 Starting the system 127 Connecting when there is an IP address conflict If you cannot use the default IP address, you must change the IP address of the BCM1000 through one of these connections: • • a terminal and a null modem cable. Refer to “Using a null modem serial cable” on page 127. a computer and an Ethernet crossover cable. Refer to “Using an Ethernet crossover cable” on page 130.
128 Chapter 9 Starting the system • • • • • 9600 bits per second 8 data bits no parity 1 stop bit hardware flow control Note: For instructions about how to set the transmission parameters, refer to the terminal or terminal emulation program documentation. The Business Communications Manager system supports carriage return. Finding the configuration menus To carry out this procedure, the BCM1000 must be correctly powered up, as described in Chapter 9, “Starting the system,” on page 117.
Chapter 9 Starting the system 129 Figure 50 Main Menu 9 What information you want to configure, will determine your next steps: • • If you only want to change the IP addressing, enter 2 (System Configuration) and follow the prompts. If you want to configure the system through the serial port, enter 3 (Configuration Wizard). This wizard also allows you to change the IP addressing information.
130 Chapter 9 Starting the system Using an Ethernet crossover cable You use an ethernet crossover cable connected to a computer with a network card to connect your computer to the LAN card in the BCM1000. With this connection, you can run Business Communications Manager Unified Manager to configure the Business Communications Manager system without a network connection.
Chapter 9 Starting the system 131 6 In the IP Address field, enter 10.10.10.2. 7 In the Subnet Mask field, enter 255.255.255.0. 8 Click OK. 9 Click OK. 10 Click Yes to restart the PC. Connecting the Ethernet crossover cable After you configure the computer, connect the computer to the BCM1000 in the following manner: 1 Shut down the computer. 2 Attach one end of the Ethernet crossover cable to the LAN card on the BCM1000.
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133 Chapter 10 Wiring the modules This chapter describes how to wire the cables that connect to the station and trunk modules. • • Station modules require 25-pair wired cables to connect the modules to the equipment in the telephone room where your telco demarcation point is located. Use a qualified technical professional to ensure the cable wiring and your interior telephone wiring are correct. Trunk modules, legacy DECT base stations, and FEM cables are connected using RJ-type jacks.
134 Chapter 10 Wiring the modules Figure 52 Process map: Trunk and station wiring process map Trunk and station modules Media bay modules installed. Read warnings Wire cables to telco demarcation block Connect cables to appropriate trunk modules. Wire internal 25-pair cables to station set distribution BIX block for your building Connect amphenol cable to appropriate station modules Continue with setup procedures Module wiring warnings Warning: Electrical shock warning.
Chapter 10 Wiring the modules 135 Connecting media bay modules to Service Providers To connect DTM, CTM, CTM8, 4X16, or BRI media bay modules to the network, follow these steps: 1 On the front of the module, locate the RJ48C socket (DTM), RJ45 sockets (BRI), or the RJ11 sockets (CTM and 4X16 modules). 2 Wire one end of the cable to the telco demarcation blocks of the building. • Figure 53 shows the wiring pinouts for a DTM to connect to a service provider.
136 Chapter 10 Wiring the modules • The GATM uses an amphenol connector instead of an RJ-type connector, therefore, the wiring for this module differs from the ASM. The cables used by this module should be supplied by qualified technical personnel to ensure the correct pin-out. To connect the Global analog trunk module (GATM) to the network, follow these steps: 1 On the front of the module, locate the amphenol connector. 2 Wire one end of the cable to the telco demarcation blocks of the building.
Chapter 10 Wiring the modules 137 • Figure 56 shows the wiring pin-out for a BRI to the service provider (BRI loop set to T) Warning: The BRI must only be connected to an NT1 provided by the service provider. The NT1 must provide a Telecommunication Network Voltage (TNV) to Safety Extra Low Voltage (SELV) barrier. This diagram also applies to an S-Loop BRI, allowing connection to such S-Loop devices as video phones, terminal adapters, and Grp 3 Fax machines.
138 Chapter 10 Wiring the modules Wiring media bay modules to internal connections After you have the trunk modules wired, you can install the wiring to the station modules. These are the modules which connect to the internal telephone sets. All station module wiring uses 25-pair cable with a female amphenol connector at the media bay module end. Note: DSM 32 modules require two 25-pair cables.
Chapter 10 Wiring the modules 139 Table 34 and Figure 57 provide the wiring scheme for the DSM 16, 4X16 and DSM 32 modules. The Sets heading indicates the position of the set on the BIX block. Set DNs are allocated by the Business Communications Manager based on the DS30 bus setting on the station module.
140 Chapter 10 Wiring the modules Table 35 and Figure 58 provide the wiring scheme for the eight pairs that connect to an ASM. 3 Plug the female amphenol connector into the interface on the front of the module. Table 35 ASM wiring chart Figure 58 Wiring for an ASM 8 or GASM8 8T 5T 25-pair female 1T 2T 3T 4T 6T 7T 33R amphenol 28R 29R 30R31R 32R 26R 27R connector WARNING: Ensure that you have Tip (T) and Ring (R) connected to the appropriate pins.
Chapter 10 Wiring the modules 141 FEM wiring A Fiber Expansion module (FEM) allows you to upgrade from a Norstar system to a Business Communications Manager system by reusing the Norstar expansion modules. The expansion modules connect to the FEM module installed on a BCM1000, using the same fiber cable that connected them to the Norstar main housing. Warning: Handling optical fiber cables: If the cable is too long, ensure that it is coiled correctly. Coil excess fiber carefully around the spool provided.
142 Chapter 10 Wiring the modules Table 36 compares the designated extension numbers on the Norstar and on the Business Communications Manager.
143 Chapter 11 Installing telephones and peripherals You can add telephones and peripherals before or after you initialize your system. Telephone configurations are determined by which station module you are using, and what DS30 bus settings you chose for the module. Refer to Chapter 2, “Telephony hardware,” on page 33, Chapter 4, “Selecting the media bay modules for your system,” on page 59, and Chapter 7, “Setting media bay module DIP switches,” on page 85.
144 Chapter 11 Installing telephones and peripherals Central Answering Position (CAP/eCAP) Create a Central Answering Position (CAP) that provides additional auto dial positions or additional line appearances. A CAP consists of a 7316E digital phone and from one to nine Key Indicator Modules (KIMs). Each module provides 16 programmable keys with indicators. If the telephone is configured as an eCAP, a maximum of four modules can be added (eKIMs).
Chapter 11 Installing telephones and peripherals 145 Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.
146 Chapter 11 Installing telephones and peripherals Table 38 Cross referencing ports and DNs on a new version 3.
Chapter 11 Installing telephones and peripherals 147 Installing an emergency telephone You can use the emergency telephone to make calls when there is no power to the Business Communications Manager hardware. To install an emergency telephone on the Business Communications Manager system, connect a single line analog telephone to the auxiliary port on the CTM. When you make a call from the emergency telephone, the auxiliary port uses the telephone line connected to the Line 1 port of the CTM.
148 Chapter 11 Installing telephones and peripherals For installation and configuration details, refer to the Digital Mobility Installation and Configuration Guide. • • Legacy DECT system: The legacy DECT system (region-specific) has separate documentation that describes in detail the hardware and how to install it and how to activate the handsets.
149 Chapter 12 Installing Analog Terminal Adapters This chapter provides installation instructions for the Analog Terminal Adapter 2 (ATA 2). The ATA 2 connects a standard analog voice device or data communication device to the Business Communications Manager system through a digital station module. Examples of analog voice devices are analog telephones or answering machines. Examples of data communication devices are modems and fax machines.
150 Chapter 12 Installing Analog Terminal Adapters Battery feed voltage - 48 V dc ± 10% Loop current 20 mA minimum FIC code OL13ABC ATA 2 to Business Communications Manager 135 ohms maximum (for example: 800 m of system loop resistance (cable only) 0.5 mm wire or 2,600 ft. of 24 AWG wire) Analog loop resistance on terminal side for voice applications (cable only) 1,300 ohms maximum (for example: 4,600 m of 0.4 mm wire or 15,000 ft.
Chapter 12 Installing Analog Terminal Adapters 151 external line to ATA 2 must follow the transmission network requirements described in the data communication device specifications transmission rates (baud) over 1,200 bps require a modulation design compatible with the telephone line bandwidth. Use a conditioned external line to prevent data corruption during transmission Note: Maximum loss from the ATA 2 analog terminal to the CO must be 10 dB or less at 1 kHz.
152 Chapter 12 Installing Analog Terminal Adapters Connecting a data device The ATA 2 connects a standard analog data device, such as a FAX or modem, to the Business Communications Manager system. This section shows the additional steps required to install ATA 2 for data communication. Figure 60 shows the hardware configuration for connecting a data communication device through an ATA 2 to the Business Communications Manager.
Chapter 12 Installing Analog Terminal Adapters 153 Connecting the ATA 2 After the correct environment has been set up, connect the Business Communications Manager and the analog device to the ATA 2, then connect the module power. Refer to Figure 61. Figure 61 ATA 2 top view ~ 24 V 0.006 A = jack Line Telephone jack Power supply connector receptacle Figure 62 shows the pinouts for the connection cables.
154 Chapter 12 Installing Analog Terminal Adapters Mounting the ATA 2 After the ATA 2 is correctly connected, you can mount the unit on a wall, as described in this section. 1 When using 0.5 mm wire (24 AWG), select a location within 800 m (2,600 ft.) of the BCM1000. 2 Allow 12.5 cm (5 in.) clearance for the line jack, terminal jack, and power supply connector. 3 Screw two 4 mm (#8) screws into the wall, 130 mm (5 1/4 in.) away from each other. Leave 6 mm (1/4 in.) of the two screws showing.
Chapter 12 Installing Analog Terminal Adapters 155 Testing insertion loss measurement The maximum loss for ATA 2 to Central Office (CO) configuration, shown in Figure 64, must not exceed 10 dB.
156 Chapter 12 Installing Analog Terminal Adapters For analog device to CO measurement Use this procedure to measure the insertion loss from the analog device to the CO: 1 Establish a connection to a silent termination on the CO service line with an analog telephone attached to the ATA 2.
157 Chapter 13 Installing optional telephony equipment This chapter tells you how to connect the optional ringer, page, and music telephony equipment to the media services card (MSC) connectors on the front of the BCM1000. Auxiliary ringer (customer supplied) An auxiliary ringer is a customer-supplied piece of hardware that provides external ringing capability to telephones connected to the Business Communications Manager system, if the telephones are set to allow it.
158 Chapter 13 Installing optional telephony equipment External paging system (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. Ensure the paging system follows these guidelines: • • • The paging output from the MSC is 100 mV rms across an input impedance of 600 Ω. The output level is 0 dBm with reference to 600 Ω, for a PCM encoded signal at 0 dBm. There is no dc voltage across the page output terminals.
Chapter 13 Installing optional telephony equipment 2 159 Connect the paging system relay to the Page relay output on the MSC. Refer to Figure 67. Figure 67 Page relay jack Page relay jack MSC faceplate Ring Tip Sleeve Tip: Page relay output Ring: Page relay output Page relay Sleeve: Ground Warning: The paging connections must not be connected to exposed plant.
160 Chapter 13 Installing optional telephony equipment Connecting the external music source Follow these steps to connect the external music source to the BCM1000 jack. 1 Connect the miniature jack of the music source output to the music-on-hold input on the MSC. Refer to Figure 68.
161 Chapter 14 Troubleshooting This chapter describes some hardware troubleshooting options for determining the cause of malfunctions or failure of the Business Communications Manager hardware. The Business Communications Manager technical support group also provides tips and troubleshooting information under the Maintenance button, located on the Unified Manager front page.
162 Chapter 14 Troubleshooting Using the System Status Monitor to monitor LEDs The LEDs on the BCM1000 are part of the System Status Monitor (SSM) board. Figure 69 shows what the board looks like from inside the BCM1000. When installing new equipment that connects to this board, ensure that the connector for that LED is properly seated.
Chapter 14 Troubleshooting 163 Figure 70 LED locations on the face of the BCM1000 Operation LEDs Power Disk Status PCI Device PCI Device PCI Device PCI Device Temperature Fan RAID board LEDs (see note) PCI Device Note: RAID board LED status monitoring is done through a separate Diagnostics screen. Refer to “Controlling and monitoring mirroring operations” on page 196. Media Bay Module LEDs are discussed in “Media bay module common features” on page 34.
164 Chapter 14 Troubleshooting 3 To set the parameters for the System Status Sanity check, click the LED Settings tab. The LED Settings record appears. Figure 72 System Status Monitor LED Settings record Table 39 lists the values on the LED Settings screen. Table 39 LED Display screen settings Attribute Values Description Version Read only. The current version of the LED monitoring application.
Chapter 14 Troubleshooting 165 If the emergency telephone is connected to the CTM, use the following procedure: 1 Check that the system has a CTM installed. 2 Check that there is no dial tone at the emergency telephone. 3 Replace the CTM. ATA 2 does not function If the Business Communications Manager ATA 2 does not function. Follow these steps to troubleshoot the problem. 1 Make sure there is ac power connected to the ATA 2 unit. 2 Make sure that ATA 2 is in the Tones OFF mode.
166 Chapter 14 Troubleshooting Checking for dial tone at the ATA 2 Check to ensure there is dial tone from the set and from the ATA 2 module. 1 If there is no dial tone, replace a single-line telephone for the data communication device. 2 If there is no dial tone at the ATA 2 unit: a Disconnect the line side of ATA 2. Connect an Business Communications Manager telephone to the ATA 2 port.
167 Chapter 15 Preparing hardware for maintenance or upgrades When you need to replace or update a piece of hardware on the Business Communications system, you must ensure the system is safely disconnected from the trunk lines and all electrical connections are disconnected. To replace interior components on these units, you can remove the top to access the inside of the units.
168 Chapter 15 Preparing hardware for maintenance or upgrades Shutting down the system software The Business Communications Manager system requires a controlled shutdown to guarantee the integrity of the file system. Sometimes this may not be possible, for instance if a hard drive fails.
Chapter 15 Preparing hardware for maintenance or upgrades 169 Shutting down the system hardware After the system has gracefully exited from the software, you can shut down the hardware. Warning: You must remove all of the connections to the Business Communications Manager hardware before you power the system down. Failure to disconnect lines before power down can cause damage to the system. Follow these steps to ensure a safe shutdown of the system.
170 Chapter 15 Preparing hardware for maintenance or upgrades Removing the front bezel The front bezel is a plastic cover installed on the front of the BCM1000. You must remove the bezel to add or remove the cards or the media bay modules. Refer to Figure 75. 1 To remove the front bezels: Base unit: Grasp the edge of the front bezel and pull it forward. Expansion unit: Push against the bottom of the bezel, and then pull the bezel out from the top.
Chapter 15 Preparing hardware for maintenance or upgrades 171 The Business Communications Manager automatically starts booting. Warning: When you restart the system, all IP clients/voice mail and VoIP ports are not available until the system services restart. If you have a mirrored disk system, once the services have been restarted, the system automatically ensures that the mirrored disk is updated. 7 Replace all the connectors to the front of the units. The reboot can take up to 10 minutes.
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173 Chapter 16 Replacing the hard disk The BCM1000 includes either one or two factory-installed hard disks. You also can install a second hard disk to a single-disk base unit. (Not available to BCM1000 hardware manufactured for the BCM 2.0 release). This chapter explains how to change a hard disk, and how to upgrade a single-disk system to a mirrored system by adding a RAID board and a second hard disk. Figure 76 provides an overview of the hard disk replacement process.
174 Chapter 16 Replacing the hard disk Warning: Maintain a current backup of your system. When you replace the hard disk in a single disk system, you must restore the Business Communications Manager system programming from the backup. Warning: Mirrored disk systems do not replace the need to have current BRU backups that you store in a secure remote location. Caution: Use only a Nortel Networks approved upgrade or replacement kits.
Chapter 16 Replacing the hard disk 4 175 Remove the four screws holding the hard disk bracket to the BCM1000. Refer to Figure 77 and Figure 78. Note: If you are upgrading to a mirrored disk system, remove the power cables from the media bay module housing, as well. Figure 77 Hard disk wiring (single disk) and screw locations (2.0 hardware) Arrows show bracket screw locations Power supply Figure 78 Hard disk and screw locations (2.
176 Chapter 16 Replacing the hard disk 5 Lift the bracketed hard disk(s) out of the unit. 6 Remove the screws that fasten the brackets to the hard disk. Refer to Figure 79. Note: Mirrored disks If you are upgrading to a mirrored system by adding a second hard drive, you can skip step 6. However, if you are replacing a primary hard drive in a mirrored disk system, you may find it easier to remove both drives from the brackets.
Chapter 16 Replacing the hard disk 177 Installing a new hard disk This section describes what you need to do to install a new hard disk into the BCM1000. Follow these steps to replace hard disks into the brackets, and then, back into the base unit housing. 1 Ensure you have followed the directions in “Removing the hard disk” on page 174. 2 Attach the new hard disk to the brackets, positioning the hard drive so the exposed electronic components face down. Refer to Figure 80.
178 Chapter 16 Replacing the hard disk 3 4 Place the hard disk assembly back into the BCM1000. a Align the holes in the brackets with the holes in the bottom of the inside of the BCM1000. b Fasten the hard disk bracket to the housing. Reconnect the drive(s) to the system: Note: All connectors have a notch that allow you to align the connectors correctly. If you cannot push a connector in easily, do not force it.
Chapter 16 Replacing the hard disk 5 Replace the cover on the BCM1000. 6 Restore the units to operation. Refer to “Restarting the system” on page 170. 7 Perform the procedure appropriate for the type of hard disk system you have: • 179 Single disk: Initialize the hard disk. Refer to “Initializing the hard disk (single-disk system, BCM 2.5/2.5.1)” on page 179. After the disk is initialized, restore your data from your backups. If you did not backup your keycodes, re-enter them.
180 Chapter 16 Replacing the hard disk • If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figure 84. Figure 84 Platform Initialization Menu screen (BCM 2.5/2.5.1 systems) a Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to “Core software and regions” on page 234.
Chapter 16 Replacing the hard disk b 181 Next you need to ensure the correct MSC configuration has been entered. Enter 1 (Select the hardware profile for this unit). The screen shown in Figure 85 appears.
182 Chapter 16 Replacing the hard disk Initializing the hard disk (single-disk system, BCM 3.0) The BCM1000 is normally initialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000, you must re-initialize the Business Communications Manager. After you replace the hard disk and the system has booted up, perform the initialization as follows: 1 Enter the terminal emulation program, as described in “Finding the configuration menus” on page 128.
Chapter 16 Replacing the hard disk 183 Figure 87 Platform Initialization Menu screen 3 Enter 1 (Initialize Universal Profile) and press . The MSC Initialization menu screen appears after about a minute. Refer to Figure 88. Figure 88 MSC Initialization Menu screen 4 Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to “Core software and regions” on page 234.
184 Chapter 16 Replacing the hard disk 5 The system automatically reboots as part of the initialization process. When the system reboots, the telnet session disconnects. Note: If there is a modem, the system reboots four times. If there is no modem, the system only reboots twice. 6 Do one of the following: • • 7 Run the Quick Start Wizard to create the system parameters and defaults. Then restore your system data from your backup disk. Restore system and data information from your backup disk.
Chapter 16 Replacing the hard disk 185 Figure 89 Main Menu screen BCM1000 5 Select1 (Platform Initialization Menu) and press . The screen shown in Figure 84 appears. Figure 90 Platform Initialization Menu screen BCM1000 6 Select 1 (Initialize Menu) and press . The Initialize Menu appears. Refer to Figure 87.
186 Chapter 16 Replacing the hard disk Figure 91 Initialization Menu screen BCM1000 7 Select 1 (Initialize Universal Profile) and press . Note: If the initialization process detects a core software load mismatch between the MSC and the hard disk, the system displays a menu screen that prompts you to enter the most appropriate core load (Figure 88). The load on the MSC is the most recent load (if you replaced the hard disk).
Chapter 16 Replacing the hard disk 187 Note: The initialization process is automatic and takes approximately 40 minutes. The system automatically reboots a number of times as part of the initialization process. When the first reboot occurs, the telnet session disconnects. 8 When the initialization process is complete, restart a telnet session with the Business Communications Manager. 9 At the main menu, select 2 (System configuration) and press . The System Configuration login prompt appears.
188 Chapter 16 Replacing the hard disk Figure 94 Quick start page 12 Enter the correct information for LAN1 (a), LAN2 (i), Subnet masks (m and j), Default next hop router (r) and System name (s), as required. Enter p after each change to apply it. 13 Enter b (go back) to return to the System Configuration Start Page screen after all network IP addresses are configured.
Chapter 16 Replacing the hard disk 189 Installing the mirrored disk controller If you upgrade your system from a single-disk system to a mirrored disk system, you will need to install the RAID board as well as a second hard disk. The RAID board is installed beside the media bay module housing in the BCM1000. Refer to Figure 95. You can upgrade both 2.5 and 2.0 hardware to have mirrored capability. You do not require a redundant power supply and redundant fans to support this feature.
190 Chapter 16 Replacing the hard disk Installing the RAID board The following steps describe how to install the RAID board. The steps are the same for both the 2.0 and 2.5 versions of BCM1000 hardware, except for the power connections, which are described in “Routing power for mirrored systems” on page 193. 1 Prepare the base unit for maintenance. Refer to “Shutting down the system software” on page 168 and “Shutting down the system hardware” on page 169, if necessary.
Chapter 16 Replacing the hard disk 8 191 When the board is seated correctly, return to the board face inserted in the slot in the front of the unit. With the screw you removed from the blank cover, secure the header plate of the RAID board in place in the slot. Refer to Figure 97. Figure 97 RAID board LEDs on face of base unit Front of RAID board 9 Replace the front bezel. 10 Refer to the next section to complete the mirrored disk upgrade.
192 Chapter 16 Replacing the hard disk In the mirrored disk configuration, the RAID controller board automatically writes the same data from the primary hard disk to the secondary/mirrored disk. Once this is complete, the board ensures that the disks remain identical. With this configuration, if one disk fails, the second disk has an exact copy of the current information and the system continues to function. This minimizes recovery time after disk failure.
Chapter 16 Replacing the hard disk 193 Routing power for mirrored systems There are specific power cable configurations for the mirrored disks, depending on what system you are using. Warning: Ensure that the cables on the front of the unit have been removed, and that the ac power is off when you connect or disconnect power cables to this equipment. Power routing for 2.5 hardware Follow these steps to connect power to the hard disks, the media bay module housing, and to the RAID board.
194 Chapter 16 Replacing the hard disk Power routing for 2.0 hardware Follow these steps to connect power to the hard disks, the media bay module housing, and to the RAID board. Refer to Figure 100. Each step number in the following procedure corresponds to an item in the diagram. 1 Select two power cables that have three Molex female connectors and route them under the power supply and media services card (MSC), along the bottom of the chassis.
Chapter 16 Replacing the hard disk 195 RAID board LEDs The front end of the board fits into the card slot that is closest to the media bay modules on the BCM1000. The front panel of the board contains a number of LEDs that indicate the status of the RAID board and the current connection with the hard drives. Refer to Figure 101 and Table 40.
196 Chapter 16 Replacing the hard disk Controlling and monitoring mirroring operations You can monitor and control disk mirroring through a control screen in the Unified Manager. Under Diagnostics, Diskmirroring you can access a screen that allows you to control the mirroring operation from your desktop, as well as display the status of the hard disks.
197 Chapter 17 Adding or replacing a cooling fan Cooling fans circulate air through the chassis of the BCM1000 and expansion unit to prevent the components from overheating. This chapter describes how to replace a cooling fan. It also describes how to add a redundant fan to two versions of the base unit. Note: A redundant cooling fan is included in the kit when you add a redundant power supply to the server. Figure 102 provides an overview of the fan replacement process. Note: BCM1000, version 2.
198 Chapter 17 Adding or replacing a cooling fan Troubleshooting fan operation There are two LEDs on the front of the BCM1000 and one on the front of the expansion cabinet that can be used to assess fan function. Refer to Figure 103. Figure 103 Business Communications Manager operational LEDs Operation LEDs Temperature Fan Table 42 describes the possible states of the fan and temperature LEDs.
Chapter 17 Adding or replacing a cooling fan 199 4 Remove the fan cable from wherever it is connected. Refer to Figure 104 and Figure 105. Figure 104 Remove the fan cable from motherboard (pre-2.5 chassis) Fan cable Power supply cable Figure 105 Remove the fan cables from SSM board (2.
200 Chapter 17 Adding or replacing a cooling fan Note: Redundant fans If the fans are piggy-backed, the back fan connects directly to a power supply connector through a patch connector. If the fans are side by side, then both fans are connected on the SSM board. Fan wires run under the power supply and are connected to J7 or J6 on the SSM board, as shown in Figure 105. 5 Remove the snap rivets that hold the fan to the BCM1000. Refer to Figure 106 and Figure 107. 6 Lift the old fan out of the BCM1000.
Chapter 17 Adding or replacing a cooling fan 201 Replacing the cooling fan To replace the fan in the BCM1000, follow these steps: 1 Place the new fan in the BCM1000 in the position from which you removed the failed fan. Note: Ensure the label of the new fan faces the back wall of the BCM1000. Note: Piggy-backed redundant fan If you are installing or replacing a piggy-back redundant fan in a version 2.
202 Chapter 17 Adding or replacing a cooling fan 4 Connect the power supply cables for each fan to the SSM board. Refer to Figure 105 on page 199. Note: Piggy-backed redundant fan Connect the redundant power supply cable to the power cable adapter. Refer to Figure 109. Then connect the power cable adapter to an available power supply cable. Figure 109 Connect the redundant fan cable to the adapter Redundant fan connector Redundant fan adapter Spare power supply connector 5 Replace the cover.
Chapter 17 Adding or replacing a cooling fan 203 Figure 110 Fan screws location in BCM1000e, 2.0 models. Power supply FAN Fan connector on hub board Screws attached to fan Figure 111 Fan screws location in BCM1000e, 2.5 redundancy models.
204 Chapter 17 Adding or replacing a cooling fan Replacing a fan into the BCM1000e Follow these steps to replace the fan in the BCM1000e. 1 Place the fan in the BCM1000e so that the label faces the back wall of the unit. 2 Align the screw holes in the fan with the screw holes in the BCM1000e and attach the fan. 3 Connect the fan power supply cable to the hub board. 4 Replace the cover. 5 Restore the unit to operation. For details, refer to “Restarting the system” on page 170.
205 Chapter 18 Replacing a power supply BCM1000s and BCM1000es can have standard or redundant power supplies. This chapter describes: • • • how to replace a standard power supply how to upgrade from a standard power supply to a redundant power supply (BCM1000, 2.0 or 2.5 hardware, or BCM1000e, 2.0 hardware.
206 Chapter 18 Replacing a power supply Removing the standard power supply If the standard power supply fails, the system will be down. Follow these steps to remove the power supply. 1 Set up the server for maintenance by removing all the cables from the front of the BCM1000, then disconnect the BCM1000 and the BCM1000e, if there is one, from the ac power connection. 2 Remove the cover from the base unit.
Chapter 18 Replacing a power supply 207 8 Remove the four power supply screws from the back of the BCM1000. Refer to Figure 114. Figure 114 Remove the power supply screws Version 2.0 hardware version 2.5 hardware Remove these power supply screws (Removable label) 9 Remove the power supply from the chassis. Installing a standard power supply Follow these steps to install a standard power supply. 1 Check to see if the new power supply is an auto-adjust power supply.
208 Chapter 18 Replacing a power supply 8 Monitor the power LED. Refer to Table 43. Table 43 Power supply LED LED Label Description Green Green LED On LED Flash Red LED On (Only) Indicates state of system power. OK N/A at least one power supply requires attention* Green LED Off N/A *Older models may not have a Red LED The Business Communications Manager system starts up when you connect the ac power cord. This takes several minutes to complete.
Chapter 18 Replacing a power supply 209 Setting up the base unit This section describes the steps for replacing a standard power supply with a redundant power supply. After the redundant power supply is installed, insert the two power supply modules. Redundant power supply modules can be changed while the system is running, as long as one of the modules remains active. Note: When you upgrade to a redundant power supply, you must also put in a redundant fan.
210 Chapter 18 Replacing a power supply 7 Remove the knockout plate from the back of the BCM1000. Refer to Figure 117. Figure 117 Remove the knockout Remove this bracket to accommodate redundant power supply Installing the redundant power supply After you have prepared the BCM1000 to accommodate the redundant power supply, follow these steps to insert the redundant power supply housing. 1 Remove the power supply modules from the redundant power supply housing.
Chapter 18 Replacing a power supply 211 Figure 118 Attach the redundant power supply housing Power supply housing screws 5 Insert the power supply bracket and secure it with a screw. Refer to Figure 119.
212 Chapter 18 Replacing a power supply 6 If you have not already done so, install a redundant fan into the unit. Refer to “Adding or replacing a cooling fan” on page 197. 7 Inside the cabinet, reconnect the power supply and fan cables. 8 Reconnect the power supply and fan cables. 9 Replace the cover. 10 Ensure that you position the power modules correctly before inserting them into the power supply housing. a The green LED sits at the top of the unit.
Chapter 18 Replacing a power supply 213 Replacing a redundant power supply module If the green LED for the power supply is not lit, but the power switch on the module is on, it indicates that the module has failed. Note: It is not necessary to remove power from the BCM1000 or BCM1000e to replace a redundant power supply module. Follow these steps to replace the redundant power supply module. 1 Turn the module switch to OFF. 2 Remove the screw from right-hand tab.
214 Chapter 18 Replacing a power supply Replacing a power supply in an BCM1000e The power supply in the BCM1000e is exactly the same type of power supply as that in the BCM1000. The only difference is that 2.5 version BCM1000es come with either a standard power supply or redundant power supply. In this case the standard power supply cannot be updated to a redundant power supply. You must upgrade the entire unit. Note: Version 2.0 conversion If you still have a version 2.
Chapter 18 Replacing a power supply 215 • Redundant power supply: “Replacing a redundant power supply module” on page 213. Refer to Figure 123 and Figure 124.
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217 Chapter 19 Replacing data cards and processing hardware Besides the hard disk, power supply, and cooling fans, a number of components the BCM1000 uses for data functions can be replaced. These components can be replaced: • • • • • • WAN cards LAN cards modem cards computer memory PEC cards motherboard battery Replacing data cards Depending on your location, you can have various configurations of data cards that can include WAN card, LAN, and modem cards (North America, only).
218 Chapter 19 Replacing data cards and processing hardware Removing a data card Five LEDs on the front of the BCM1000 indicate PCI card status. LAN cards can be inserted any of the first three PCI slots. Refer to Figure 126. Table 44 lists the various LED states. Note: There are four possible profiles for data card placement in the BCM1000. Figure 126 shows the configuration for profile 1. Note that the WAN card is connected to the first two PCI LEDs.
Chapter 19 Replacing data cards and processing hardware 219 Follow these steps to remove the LAN, WAN or modem cards: 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 168. Otherwise, skip to step 2. 2 Set up the BCM1000 for maintenance, as described in “Shutting down the system hardware” on page 169.
220 Chapter 19 Replacing data cards and processing hardware Replacing PECs The 2.5 BCM1000 comes equipped with two processor expansion cards (PEC IIIs) mounted on the media services card (MSC). These modules provide signal processing capabilities for such applications as voice mail and IP telephony applications. If you plan to run a lot of IP telephones, you may need to upgrade to four PEC IIIs. The 2.0 version of the BCM1000 contains four PEC Is.
Chapter 19 Replacing data cards and processing hardware 221 Removing PECs The following steps describe the process for removing PECs from a BCM1000 MSC. 1 Ensure you have a current data backup of your system. 2 Shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 168. Otherwise, skip to step 2. 3 Set up the BCM1000 for maintenance, as described in “Shutting down the system hardware” on page 169.
222 Chapter 19 Replacing data cards and processing hardware Installing a PEC When you replace or add PECs, ensure you have followed the directions for shutting down the system from the previous section. Also ensure you have a current data backup of your system. Warning: Possible data loss Ensure that you do not touch the PEC casing to any of the components on the MSC as you are sliding it into position. This may cause shorting to occur, which can erase memory or cause a loss of telephony programming.
Chapter 19 Replacing data cards and processing hardware 223 Replacing memory The version 2.5 BCM1000 comes equipped with 256 MB of Random Access Memory (RAM). The previous version 2.0 release of the hardware contains 128 MB of RAM. In both cases, the memory resides on a Dual In-line Memory Module (DIMM) in center of the main printed-circuit board (motherboard). This board contains space to add a second DIMM, or you can upgrade the existing DIMM.
224 Chapter 19 Replacing data cards and processing hardware Replacing memory DIMM chips You replace a DIMM when the DIMMs fails or when you want to increase the amount of RAM in the Business Communications Manager. Note: There must be at least one DIMM installed in the BCM1000 in order for the system to function. 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 168.
Chapter 19 Replacing data cards and processing hardware 7 225 Slide the new DIMM, edge connectors first, into the slot. Note: The DIMM has two notches on the edge connector. Position the DIMM so that one of the notches is on the side of the slot nearest to the Business Communications Manager cards. 8 Carefully push the DIMM down until the fastening tabs clip to the side of the DIMM. Note: Do not force the DIMM into its slot. If the DIMM does not slide in easily, check the alignment of the DIMM.
226 Chapter 19 Replacing data cards and processing hardware Removing the clock/calendar battery This section explains how to correctly remove the clock/calendar battery. 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 168. Otherwise, skip to step 2. 2 Set up the BCM1000 for maintenance, as described in “Shutting down the system hardware” on page 169.
Chapter 19 Replacing data cards and processing hardware 227 Installing the new battery This section describes how to replace the clock/calendar battery into the base unit. Warning: There is a danger of explosion if you do not replace the battery correctly. You must replace the battery with a CR2032, 3v Maxell coin cell battery. The positive side of the battery must face up. The battery must sit securely in the battery socket.
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Chapter 20 Moving and replacing telephones 229 Chapter 20 Moving and replacing telephones When the Business Communications Manager system is on, you can replace a telephone with a new one and the new set will pick up the current programming, if it is the same model as the set that was removed. A new telephone is one that was not previously in service within the system.
230 Chapter 20 Moving and replacing telephones Moving telephones You can move an Business Communications Manager digital telephone to a new location within the system without losing its programmed settings if the telephone has been enabled with Set relocation in system programming under Feature programming. When you enable Set relocation (automatic telephone relocation), the internal numbers, autodial settings, and personal speed dial codes remain with the telephone when you disconnect the telephone.
Chapter 20 Moving and replacing telephones 231 Replacing telephones with different models If you disconnect a digital or analog telephone and connect a new telephone of a different type into the same jack, for example, replacing a 7310 digital phone with a 7316E digital phone, the new telephone keeps the old extension number but does not retain the user parameters. The new telephone receives a default profile for a telephone of its type.
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233 Appendix A Defining region-based defaults This section describes some of the differences in the system defaults. These defaults are set based on the region or telephony or CallPilot template that you select in the Quick Start wizard when the system is first configured. Each region is designed using a set of system defaults that provide specific functionality for the geographical area in which the system is deployed.
234 Defining region-based defaults Core software and regions Each Region setting requires a specific core software to perform correctly. The following table shows the core software available.
Defining region-based defaults 235 Table 46 Languages (Continued) Region Language Sweden Swedish, Norwegian, Danish, NA English Switzerland German, Euro French, Italian, NA English The following table shows a breakdown of the language support for South American and Central American countries.
236 Defining region-based defaults Companding Law by region The following table shows the companding law used for each region. Legacy DECT systems: You must ensure that DECT systems that require mu-law have the correct region setup before you install the DECT system. Refer to the DECT documentation for details.
Defining region-based defaults 237 Media bay module availability by region Some of the media bay modules are customized for a specific type of line and are not available to all regions. The following table lists a cross-reference between regions and the type of modules that can be used within the related area.
238 Defining region-based defaults FEM-trunk module combinations by region Trunk Modules may be connected to the Business Communications Manager 2.5 system using the Fiber Expansion Module (FEM). The following table provides a cross-reference between regions and the Trunk Modules you can connect to the FEM.
Defining region-based defaults 239 PRI line protocol support, by region Table 52 PRI line protocol supported, by region Region BRI T side BRI S side PRI Australia ISDN ETSI 300 403 ISDN ETSI 300 102 DASS2 DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239, Brazil CALA ISDN ETSI 300 403, ISDN ETSI 300 102 ETSI QSIG 300 239 ETSI QSIG 300 239, ISDN ETSI 300 403, MCDN Caribbean North American NI-2 NI-2 NI-2 4ESS DMS100 DMS250 MCDN Loop E&M DID Ground Fixed trunk types Hong Kong Taiwan ITU-T ITU
240 Defining region-based defaults Supported ISDN line services The following table shows the ISDN private network services that are supported by the Business Communications Manager.
Defining region-based defaults 241 Defining time zones by country and language Time zones are based on the actual time zone where the Business Communications Manager is located. The Time Zone dropdown list on the initialization screen, allows you to be very specific in choosing a compatible time zone. If your exact location is not on the list, choose the one with the time zone closest to you.
242 Defining region-based defaults Table 56 Region defaults (Continued) Functionality North American Global United Kingdom Poland PCM Companding Law mu-law a-law EBI a-law EBI a-law EBI Race Integration disabled disabled disabled disabled OLI digits fixed 10 digits fixed 10 digits variable length a maximum of 8 variable length Dial Tone Detection enabled enabled enabled enabled Show in second disabled disabled disabled disabled Default delay 4 ring cycles 4 ring cycles 4 ri
Defining region-based defaults 243 Table 56 Region defaults (Continued) Functionality Attribute North American Global United Kingdom Poland DRT Delay Show in second disabled disabled disabled enabled Default 4 ring cycles 4 ring cycles 4 ring cycles 290 Options • • • • • • • • • • • • • • • • • • 1 ring cycles 2 ring cycles 3 ring cycles 4 ring cycles 6 ring cycles 10 ring cycles • • • • • 1 ring cycles 2 ring cycles 3 ring cycles 4 ring cycles 6 ring cycles 10 ring cycles 1 ring c
244 Defining region-based defaults Table 56 Region defaults (Continued) Functionality Attribute UTAM Portable credits Release reason Release text North American Global United Kingdom Poland enabled disabled disabled disabled 0 defined in the n/a application (max) none none defined in the application (max) detail Simple Release code disabled disabled disabled enabled Display duration 3 sec 3 sec 3 sec 5 sec Overlap Receiving disabled enabled disabled enabled Local Number le
Defining region-based defaults 245 BRI and PRI line types The following table provides a description of the types of lines that BRI and PRI trunks can provide. These are set under Resources, Media Bay Modules, Bus XX, Module X on the Unified Manager. Note that some of these line types are only available when specific regions are chosen. Table 58 BRI and PRI line types (DTM and BRI modules) Digital trunk types Description T1 digital line that carries data on 24 channels at 1.
246 Defining region-based defaults Table 58 BRI and PRI line types (DTM and BRI modules) (Continued) Digital trunk types Description DPNSS (international term: Q.Sig or Q.931) a digital private network signaling system which allows phone systems from different manufacturers to be tied together over E1 lines, offering significant enhancements to Business Communications Manager 2.5 networking capabilities.
Defining region-based defaults 247 The following list are the default settings that are the same for all CallPilot regions: • • • • • • • • • • • • • • Application name string Group list lead digit Country log header SC maximum lines 10_20 TA Admin Name AMIS Bilingualism digital network access Fax feature available AMIS address start key Operator Revert key Touch Tone Gateway Maximum CLID entry Maximum network length VM 9 Access version: %s VM version: 334 Voice Mail enabled enabled enabled enabled # 0
248 Defining region-based defaults N0008587 01
249 Appendix B Media bay module combinations This section describes some combinations of trunk and station modules to demonstrate how to fit the modules into the DS30 bus resources. These configurations are meant to help demonstrate how your system can be configured using the information in this guide and do not necessarily reflect real-life configurations. Combining CTMs/GATMs and 4X16s The 4X16 combination media bay module is a combination of a CTM or GATM and a DSM.
250 Appendix B Media bay module combinations Fully-loaded setup This section describes a system containing one DSM 32, one DSM 16, two ASM 8s, and two DTMs. This configuration uses all the DS30 bus blocks, with the exception of two offsets. Table 62 demonstrates this combination, including the switch settings for each module. Table 62 DSM combined with 2 DTMs and 2 ASMs Each heavily-outlined and shaded square represents one module.
Appendix B Media bay module combinations 251 Table 63 demonstrates this combination using modules set to double density, including the switch settings for each module. Warning: Do not install more than two GASM8 modules on the BCM1000 base unit. Table 63 Fully loaded system using modules set to double density Each heavily-outlined and shaded square represents one module.
252 Appendix B Media bay module combinations Changing configurations Here are some points to consider when changing modules in existing or in new Business Communications Manager systems: • • • • • Trunk and analog station modules cannot share a DS30 bus. Modules that require more than one DS30 bus automatically assign the next bus in chronological order. Therefore, if an existing, installed module uses either of the required DS30 bus blocks, remove the installed module.
Appendix B Media bay module combinations 253 Set DNs and port numbers The media bay module, based on the switch settings of the module, defines which DNs and port numbers can be populated with telephones. If you have changed the default start DN for your system, use Table 64 to identify the DNs and ports for your sets. If you are using the default start DN (211), a completed chart is provided under Table 37 on page 145 and Table 38 on page 146.
254 Appendix B Media bay module combinations Table 64 Cross referencing ports and DNs (Continued) Pins Port* DS 30 bus 02 DNs DS 30 bus 03 DNs DS 30 bus 04 DNs DS 30 bus 05 DNs DS 30 bus 06 DNs DS 30 bus 07 DNs * For each port, substitute the X for the DS30 bus number. Example: Port X01 on DS30 bus 02 is port 0201. ** On default systems, these two DS30 bus blocks are set to Partial Double Density (PDD), which means that the second level of DNs are not available.
255 Glossary access code A unique digit or digits entered by the user to access some telephony features such as Line pools, Call park, external lines, Direct-Dial telephone, and Auto DN. address A unique identifier assigned to networks and stations that allows each device to receive and reply to messages.
256 Glossary background music A feature that plays music from the speaker of your telephone. Background Music is available when you attach a music source to the system and enable the feature under Feature settings in System programming. base station This is the radio/telephony unit that allows communication between wireless handsets, such as the Digital Mobility phones, to the Business Communications Manager system.
Glossary 257 call log An incoming call log accessed through the set that displays the following information for every call: • • • • • • • sequence number within the Call Log name and number of caller long distance indication call answered indication time and date of the call number of repeated calls from the same source name of the line that received the call Camp-on A feature that allows the user to reroute a call to a telephone when all the lines on that telephone are busy.
258 Glossary D-channel (Data channel) An ISDN standard transmission channel which is packet-switched. The channel is used for call setup, signaling, and data transmission. data link connection indentifier (DLCI) The DLCI is used to identify a PVC in frame relay networks. Delayed Ring Transfer (DRT) to prime This feature allows the system to transfer unanswered calls on external line to the prime telephone related to the called set. The number of rings can be adjusted.
Glossary 259 Do Not Disturb A feature that stops calls from ringing at a telephone. Only Priority Calls ring at the telephone when this feature is set. A line button flashes when a call is received, but the set does not ring. domain name The domain name is used to translate Internet IP addresses into common language to allow for easier user access. Domain Name Server (DNS) The domain name system or server is the system that maps names of objects into IP numbers or other resource record values.
260 Glossary external paging A feature that allows voice announcements over an externally-installed loudspeaker connected to the Business Communications Manager. The external speaker is not an Business Communications Manager component. FAX FAX works with Business Communications Manager Voice Messaging. FAX allows a caller to send a fax document to a voice mailbox. feature code A unique code used to access Business Communications Manager features and options on the telephones.
Glossary 261 Held (Line) Reminder A telephone rings and displays the message On hold: LINENAM when you place an external call on hold for programmed period of time. host name The name that identifies a computer, on a network that provides services to other computers in the domain, such as databases or other Business Communications Manager systems. Hotline This feature automatically calls a pre-assigned number when the user lifts the telephone receiver or presses the Handsfree/Mute button.
262 Glossary IP address server The IP address server manages the assignment of IP addresses to the devices that access the system. The server assigns an IP address to the device whenever it logs on to the network. ISDN DN A directory number (DN) used by ISDN terminal equipment connected to the system. The Business Communications Manager system uses a maximum of 30 ISDN DNs. kbyte The abbreviation for kilobyte. A kilobyte is equal to 1024 bytes.
Glossary 263 Local Area Network (LAN) A network of interconnected computers, such as the Business Communications Manager, sharing the resources of a single processor or server within a relatively small geographic area. mailbox A storage place for voice messages on Business Communications Manager Voice Messaging. Meridian 1 ISDN Primary Rate Interface This is the MCDN protocol which is used between members of the Nortel Networks Meridian family of Private Telecommunication Network Exchanges.
264 Glossary network device A network device is a hardware entity characterized by its use as a communications component within a network. network DN A number supplied by the ISDN network service provider for ISDN terminal equipment. network interface card (NIC) This card is installed inside a computer so the computer can be physically connected to a network device such as the Business Communications Manager server.
Glossary 265 Personal Speed Dial Two-digit codes (71-94) that can be programmed on the set to dial external telephone numbers. You can access Personal Speed dial numbers only at the telephone on which they are programmed. Pin-1 An indicator on the first pin on an electronic component. You use this indicator to help you correctly align the component when attaching or installing it.
266 Glossary pulse/tone dialing Pulse is the traditional method of dialing used by rotary-dial or push-button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines. You require tone dialing to access the features that PBX systems can provide or to use another system remotely. Redundant systems In terms of this product, the BCM1000 and BCM1000e units can be installed with redundant power supplies and redundant fans.
Glossary 267 Read Only Memory (ROM) Memory that stores data permanently. ROM contains instructions that the Business Communications Manager needs to operate. The instructions stored in ROM are used by the Business Communications Manager each time it is turned on or restarted. Router A device that forwards traffic between networks, based on network layer information and routing tables.
268 Glossary T1 Digital carrier system or line that carries data at 1.544 Mb/s. Target lines Lines used only to answer incoming calls. A target line routes a call according to digits it receives from an incoming trunk. You refer to target lines in the same way as physical lines. Telephony Application Program Interface (TAPI) A standard program interface that allows communication over telephones or video phones to people or phone-connected resources elsewhere in the world.
Glossary 269 Voice Message Center If you have subscribed to Call Display services, you can receive visual Voice Message Waiting Indication on a display telephone. If you have Voice Message Waiting Indication, you can program the telephone numbers required to access a maximum of five external voice message centers. You can program which of the five centers is to be accessed by each specific line. Voice over IP (VoIP) The capability to deliver voice using the Internet Protocol.
270 Glossary N0008587 01
271 Index Numerics A 10/100 Base T network interface card 130 ac outlet 110, 113, 118 16-wire pairs 138 accessories ATA2 143 CAP 144 2/6 DS30 split 62 2001 installing 147 2002 installing 147 2004 installing 147 20XX IP telephones 51, 147 25-pair cable amphenol connector cable 72, 138 wiring guides 133 ACD Call Center 27 Professional Call Center 27 adding new extensions 61 address default IP address 126 default subnet mask 121, 126 agents, adding 26 alternate phone number 126 4X16 channel requiremen
272 Index ASM ASM 8 description DIP switch settings 90, 101 DS30 channel hierarchy 86 DS30 channel requirements 66 hardware description 46 wiring chart 140 ASM 8, see ASM ATA2 analog device measurement from CO 155 analog device measurement to CO 156 analog loop resistance 150 data communication 152 data transmission requirements 152 environmental requirements 149 external line assignment 151 FAX compatibility 150 insertion loss measurement 155 installing 143 maximum loss 155 modem compatibility 150 mounti
Index DIP switch settings 90, 94 DS30 channel requirements 66 line types 245 wiring 135 wiring chart 137 BRIM S/T 41 browser requirements 55 bus numbers, DS30 channel hierarchy 85 Business Communications Manager 4X16 43 4X16 combination module 44 7406 system components 54 ASM (analog station module) 46 BCM1000 LEDs 25 BCM1000 overview 16 BCMe1000 overview 21 BRIM S/T(ISDN trunk module) 41 cable between 70 Call Center (requires keycode) 27 checking the power 118 component diagram 17, 18 connection points 24
274 Index DIP switch settings 90, 95 DS30 channel requirements 66 overview 40 wiring chart 135 chassis ground 123, 125 CLCI/CIR frame relay 126 clear to send 123, 124, 125, 127 CLID 4X16 module 20 CTM module 20 GASM 47 GATM description 40, 95 clock battery installing 227 removing 226 coin cell battery, 3v Maxell CR2032 225 companding laws, by region 236 Companion supporting regions 236 CTM, description of module 20 CTM8, description of module 20 D Danger symbol 4 data applications 149 data carrier detec
Index 4X16 combination module 43 DSM16 overview 20 DSM32 overview 21 digital telephone 4X16 module 43, 44 BRIM S/T module 41 DSM 16 and DSM 32 modules 43 DSM16 module overview 20 DSM32 overview 21 DTM module 38 digital trunk module DTM 38 DTM description 20 digitizing analog equipment, ATA2 143 DIMM replacing 221, 224 see also memory DIP switch GATM 96 DIP switch settings ASM 101 BRI 94 CTM 95 determining the settings 89 DSM 104 DTM 93 FEM settings 108 offset 64 overview 31 DIP switches GATM 96 disable CSU
276 Index installing 147 troubleshooting 164 EMI/EMC 9 entering keycodes 131 environment standards and specifications 11 environmental requirements ATA2 149 BCM1000 69 equipment tools 167 equipment and supplies, installation checklist 71 equipment rack 72, 79 Ethernet crossover cable 121, 126, 130, 131 ethernet network interface card 22 ETSI specifications 11 extended configurations, CAPs 144 extensions DIP switch settings 93 number required 61 see also DNs external clock 123, 124, 125 external devices, B
Index hardware description 47 GATM auxiliary port constraints 136 DIP switch settings 96 dip switches 96 earth calling 39 module description 40, 95 Global 234 green LED 119, 198 ground 110, 127, 158, 159, 160 Ground symbol 4 I i2050 installing 147 i2050 soft phone, overview 26 Industry Canada registration 5 regulations 7 initial parameters 126 initialization, process overview 32 initializing the system 126 grounding strap 167, 169 input impedance 150, 159 H insertion loss measurement 155 handset stand
278 Index connecting the hardware 121 default 126 required parameters 126 subnet mask 121 IP telephone i2050 soft phone 26 install chart 147 overview 26, 51 VoIP Gateway application 26 ip telephone changing the DS30 split 62 IP telephones Wireless LAN overview 51 ISDN BRI overview 20 line services, by region 240 trunk module 41 J jack external paging 23 page relay 23 K keycode Call Center 27 Call Center Agents 26 Call Center Reporting 27 entering 131 fax Fax Mail 27 LAN CTE Multimedia Call Center 28 Pro
Index BRI DIP switch settings 94 BRI overview 20 channel requirements 66 CTM description 20 CTM DIP switch settings 95 DIP switch settings 89 DS30 channel hierarchy 85 DSM DIP switch settings 104 DSM wiring 138 DSM16 overview 20 DSM32 overview 21 DTM description 20 DTM DIP switch settings 93 FEM overview 21 FEM settings 108 FEM wiring 141 grounding strap 110 install overview 31 installation overview 31 installation process map 109 installation wiring warning 112 installing a new module 111 LED troubleshooti
280 Index 7100 50, 52 7100N 52 7208 50, 52 7208N 52 remove LAN card 218 removing cables 110 removing front cover 170 Multimedia Call Center (requires a keycode) 28 Multimedia Call Center (requires keycode) 28 optional applications, keycodes 131 music on hold connecting 160 copyright 6 optional equipment installation checklist 71 music source permission 6 specifications 159 output jack 23 OPX 143 GASM 47 overrides profile defaults 244 MWI, GASM 47 N network conflicts 121 equipment registration 5 in
Index ports BCM1000 ports 24 FEM fiber ports 108 power checking voltage 118 cord warning 118 do not fasten cords 118 mirrored disks 193 reconnecting to system 113 removing 110 power bar approval 70 connecting 118 power down system 168 power draw limitation 157 power outage, emergency phone jack 40 power supply cables 209 knockout plate 210 LED 208 module LED 212 modules 210 redundant housing 210 replacing 205 replacing single-source power 205 replacing the module 213 securing in the housing 207 switch 118 u
282 Index mobility services 236 modules 237 system defaults 241 voice mail feature defaults 247 registration information for telephone company 6 registration number tag 8 relay jack external paging 23, 158 remove cables 110 cables before shutdown 169 hard disk 174 LAN card 218 power 110 repair authorization 5 authorized supplier 6 returning hard disk 176 replace fan 197 hard disk 173 hard disks 174 media bay modules 114 memory DIMM 223 power supply 205 telephone, different types 231 telephones 229 telepho
Index station media bay module 4X16 combination module 44 ASM and ASM 8 modules 46 DSM 16 and DSM 32 43 GASM8 47 technical requirements documents 7 station module amphenol connector 138 wiring 138 telephone wiring 133 station modules ASM switch settings 101 ASM wiring chart 140 DSM switch settings 104 overview 42 rules for assigning 85 status mirrored hard disks 196 subnet mask default 121, 126 supplies, installation checklist 71 Symbols 4 system defaults, by region 241 networking card combinations 121
284 Index for repairs 167 installation 72 shock warning 174 transmission rates, ATA2 151 transmit 128 transmit clock 123, 124 transmit data 123, 124, 125 troubleshooting antistatic grounding strap 167 emergency telephone 164 hardware tools 167 media bay backplane warning 112 media bay modules 115 RAID board LEDs 195 removing the cover 169 removing the hard disk 174 replacing telephones with same type 229 system restart 170 trunk modules 4X16 description 20 BRIM S/T 41 CTM description 20 CTM/CTM8 40 DTM 38
Index 285 grounding 70 LAN card 122 media bay modules 133 modem card 123 modem card DB25 cable 124 module installation warning 112 null modem cable 127 removing 169 requirements 70 shock warning 174 station media bay modules 138 V.
