Enterprise Edge 2.0 Unified Messaging Quick Reference Guide www.nortelnetworks.
Welcome to Enterprise Edge Unified Messaging About unified messaging Unified messaging gives you access to voice messages from your personal computer. You can manage all your voice, fax and e-mail messages from one graphical interface. You can also access your mailbox from your telephone at any time. With unified messaging you can send and receive messages that include any combination of voice, fax and text.
Logging on Logging on Use your voicemail password to log on to unified messaging. To log on from your PC 1. On your desktop, double-click the Microsoft Outlook icon. The Login to unified messaging dialog box appears. 2. In the Mailbox box, type your mailbox or extension number. 3. In the Password box, type your password. 4. Click the OK button. The Microsoft Outlook window appears. Shortcut log on 1. Right-click the mailbox icon on the Windows taskbar and then click Open Inbox.
Changing your Enterprise Edge password 5 Changing your Enterprise Edge password You can change your voicemail password from unified messaging. To change your voicemail password from Microsoft Exchange or Microsoft Outlook 1. On the Outlook window, click Tools and then click mailbox manager. The Mailbox Manager dialog box appears. 2. Click the Password tab. 3. In the Current Password box, type your current password. 4. In the New Password box, type your new password. 5.
Unified Messaging for Microsoft Exchange and Outlook Unified Messaging for Microsoft Exchange and Outlook When you open Microsoft Exchange or Microsoft Outlook, display your unified messaging messages by clicking the Inbox icon under the Voicemail Folders icon. From the Inbox you can move, copy and delete messages, and create new messages.
Reviewing your messages 7 Reviewing your messages To play unified messaging voice messages from your computer, your computer must have a sound card and speakers. Message notification When you have a new message the mailbox icon on your Windows taskbar displays an exclamation mark. After you play your message, the exclamation mark disappears. To play a voice message 1. Double-click the voice message icon in the unified messaging Inbox. The message appears in a separate window. 2.
Reviewing your messages To view a fax message To view faxes in unified messaging, you must have Imaging for Windows installed on your PC. Your system must have the voicemail FAX option installed for you to use any of the fax options. Ask your System Administrator to install this option. While you view a fax, you can enlarge or reduce the image, rotate it, move it, copy it or print it. To view a fax message 1.
Creating messages 9 Creating messages You can create a message that is any combination of voice, fax or text. Your message can be a new message, a reply to a received message or an introduction to a forwarded message. Before you send your message, you can add attachments and options. Create a voice message by opening a unified messaging new mail message and recording a message from your microphone. You can send the message or save it to send later. To record and send a voice message 1.
Creating messages To save a voice message You can record a voice message and save it as a file to use later. 1. In an unified messaging message, record a message. 2. On the File menu, click Save As. The Save As dialog box appears. 3. In the File name box type a name for the file and in the Save as type list box select .rtf. 4. Select a folder to keep the file in and then click the Save button. Enterprise Edge 2.
Creating messages 11 To create and send a fax message To send a fax, you must have a fax card installed on your PC and your system administrator must have installed voicemail FAX capability for your mailbox. The recipients of your fax must also have fax capability enabled to view the fax on their computer. If your recipients access their messages from their telephone, they must print the fax to view it. You can send your fax to a fax machine by entering the fax number as the address.
Creating messages To create and send a text message 1. Open a unified messaging new mail message. 2. Type or paste text into the message and then click the Send button. To save a text message 1. On the File menu, click Save As. The Save As dialog box appears. 2. In the File name box type a name for the file and in the Save as type list box select .rtf. 3. Select a folder to keep the file in and then click the Save button. Enterprise Edge 2.
Forwarding and replying to messages 13 Forwarding and replying to messages You can forward a message and create an introduction to send with it. You can create a reply to the sender of a message, or to the sender and all recipients of a message. To forward or reply to a message 1. Open the message you want to forward or reply to. 2.
Addressing messages Addressing messages With unified messaging you can address a message by selecting a name from the voicemail address book or your Personal Address Book. Your Personal Address Book can include distribution lists and names. To add a voicemail address book address to your Personal Address Book 1. On the Microsoft Outlook or the Microsoft Exchange toolbar, click the Address Book icon. The Address Book window appears. 2. From the Show Names from the list box select voicemail address book.
Addressing messages 15 To address a message from the voicemail address book or your Personal Address Book 1. On the Microsoft Outlook or Microsoft Exchange toolbar, click the Address Book icon. The Address Book dialog box appears. 2. In the Show Names from the list box, select voicemail address book or Personal Address Book. 3. Select the name of the recipient or a distribution list. 4. Click the To button. 5. Click the OK button to return to the message window. P0911955 Issue 02 Enterprise Edge 2.
Setting message options Setting message options From a unified messaging message window you can set priority, sensitivity and delivery options. On the open message window click File and then click Properties. The Properties dialog box appears.
Creating personal distribution lists 17 Creating personal distribution lists You can create a personal distribution list for a group of persons that you frequently send messages to. After you create a list, it appears in your Personal Address Book. When you want to address a message to the group, select the list. To create a personal distribution list 1. On the Microsoft Outlook or Microsoft Exchange toolbar, click the Address Book icon. The Address Book dialog box appears. 2. Click the New Entry icon.
Creating personal distribution lists Enterprise Edge 2.
