555-7101-217 555-7101-217 CallPilot Installation and Configuration Part 2: 1001rp Server Hardware Installation Product release 2.02 Standard 1.
P0605618
CallPilot Installation and Configuration Part 2: 1001rp Server Hardware Installation Publication number: Product release: Document release: Date: 555-7101-217 2.02 Standard 1.0 May 2003 Copyright © 2003 Nortel Networks, All Rights Reserved Printed in Canada Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks. 3COM is a trademark of 3Com Corporation. ACCENT is a trademark of Accent Software International Ltd. AMDEK is a trademark of Amdek Corporation.
Publication history May 2003 Release 2.02, Standard 1.0 of CallPilot Installation and Configuration, Part 2: 1001rp Server Hardware Installation is issued for general release. Information on single-point grounding has been added to Chapter 4, “Installing the server and connecting the peripheral devices”. October 2002 Standard 1.0 of CallPilot Installation and Configuration, Part 2: 1001rp Server Hardware Installation is issued for general release.
Publication history vi Standard 1.
Contents 1 1001rp server description Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported peripheral devices . . . . . . . . . . . .
Contents 4 Standard 1.0 Installing the server and connecting the peripheral devices Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 1001rp server description In this chapter Server features 10 Slot assignments 14 IRQ mapping table 17 Network connectivity 19 Supported peripheral devices 24 Part 2: 1001rp Server Hardware Installation 9
01rp server description Standard 1.0 Server features Introduction This section provides a general overview of the 1001rp server. Server dimensions and weight Height 32 cm (12.5 in.) Width 48.3 cm (19 in.) Depth (distance from front to back) 10 without front bezel 49.5 cm (19.5 in.) with front bezel 53.3 cm (21 in.) Weight of fully loaded system 45.
May 2003 1001rp server description Front panel features (front view without the front bezel) The front view of the 1001rp server chassis shows redundant dual fans to the left and the right of the status panel. The left drive bay holds six SCSI hard drives with hot-pluggable carriers. The media drive bay, located to the right, houses the CD-ROM, tape drive, and floppy disk drive.
1001rp server description Standard 1.0 Rear panel diagram Note: The following diagram shows the slot locations in the rear panel: Slot 20 Video card CLAN card COM1 COM2 ELAN card PS/2 PS/2 SBC Key- Mouse card (slot 8) board Parallel port (LPT1) Slot 1 Power switch Power input G101720 The above diagram shows the power switch and power input for an AC server. The rest of the diagram is the same for AC or DC servers.
May 2003 1001rp server description Overhead view of empty server showing PCI and ISA connectors The following diagram shows the location of the PCI, SBC, and ISA connectors inside the server. The view in the diagram is from the rear of the server. For slot assignments, see “Slot assignments” on page 14. You must be able to identify slot locations for later steps in the CallPilot installation.
1001rp server description Standard 1.
May 2003 1001rp server description CallPilotassigned board Slot number labela Meridian 1 Succession CSE 1000 Slot 3 BRD03 Not used Not used Slot 4 BRD04 Not used Not used Slot 5 BRD05 Not used Not used Slot 6 BRD06 Not used Not used Slot 7 BRD07 Not used Not used Slot 8 BRD08 Single Board Computer Single Board Computer Slot 9 BRD09 Reserved for COM1 and Reserved for COM1 and COM2 I/O bracket COM2 I/O bracket Slot 10 BRD10 ELAN Network card ELAN Network card Slot 11 BRD1
1001rp server description Standard 1.0 CallPilotassigned board Slot number labela Meridian 1 Succession CSE 1000 Slot 20 PCI RAID controller PCI RAID controller BRD20 a. On some CallPilot Manager applications, the CallPilot-assigned board label appears. This label corresponds to the slot number. For example, BRD12 refers to the board in slot 12. b. For Meridian 1 and Succession CSE 1000, the first MPB16-4 board must be installed in slot 12.
May 2003 1001rp server description IRQ mapping table Introduction The following table displays the assignments for each Interrupt Request Line (IRQ) with the associated slot or device. You do not need this information for installation, but you may need it for troubleshooting. Note: IRQs 9, 10, 11, and 15 are assigned to system PCI slots rather than to specific devices.
1001rp server description 18 IRQ Slot or device 13 Math coprocessor 14 Primary EIDE controller 15 Assigned to slots 12, 16, and 18 Standard 1.
May 2003 1001rp server description Network connectivity Introduction This section describes how the 1001rp server can be integrated into your network. The integration depends on the type of switch you are using. ATTENTION To secure the CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization’s firewall. Note: The diagrams show a tower server. However, the same configuration applies to the 1001rp server.
1001rp server description Standard 1.0 Sample network setup: Meridian 1 The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch.
May 2003 1001rp server description Sample network setup: Succession CSE 1000 The following diagram shows a CallPilot server network setup with a Succession CSE 1000 system: Web-enabled CallPilot administrative PC i2004 Internet phonesets Desktop client PC Telephony LAN/Customer LAN (10/100BaseT or 100BaseT) Internet Telephony Gateway Line Card Succession CSE 1000 Media Gateway Expansion Modem CallPilot server CE-MUX DS-30x Internet Telephony Gateway Line Card Succession CSE 1000 Call Server Route
1001rp server description Standard 1.0 In this illustration, the telephony LAN (TLAN) provides IP connectivity between the Succession CSE 1000 system and the i2004 Internet phonesets. The connection between the Call Server and Media Gateway can be pointto-point, or it can be through the LAN, if the system is installed in a distributed data network.
May 2003 1001rp server description Network requirements Appropriate networking equipment must be available for both the CLAN and ELAN. The CLAN and ELAN must be properly configured for correct CallPilot operation. To ensure correct configuration, Nortel Networks recommends that you consult a network specialist. ATTENTION For important considerations about using the ELAN in your network, see “About the ELAN” in Part 1 of the CallPilot Installation and Configuration binder.
1001rp server description Standard 1.0 Supported peripheral devices Introduction This section identifies external devices that are supported by the 1001rp server. The following table describes the supported peripheral devices: Device Description Modem A 56 Kbps external modem (NTRH9078) provides remote access to the 1001rp server. The modem connects to the RS-232 COM1 connector on the rear of the server. Since the modem is an external device, it requires its own AC power source.The 33.
Chapter 2 Preparing for installation In this chapter Installation overview 26 Unpacking the 1001rp server 29 Removing the front bezel and server cover 31 Inspecting the server interior 35 Part 2: 1001rp Server Hardware Installation 25
Preparing for installation Standard 1.0 Installation overview Introduction This section provides an overview of the steps required to install the 1001rp server and peripheral devices. Installation checklist The following checklist identifies the tasks that must be performed when installing the CallPilot server. For detailed instructions, see Chapter 4, “Installing the server and connecting the peripheral devices.
May 2003 Preparing for installation Step Description Check 6 For a DC-powered server, set up the DC power source (see page 43). ❒ 7 Place the 1001rp server in the chosen location (see page 54). ❒ 8 Replace the front bezel (see page 34). ❒ 9 Set the DIP switches on the modem (see page 57). ❒ 10 Connect the 1001rp server and devices as follows: Connect the monitor, keyboard, and mouse (see page 59). ❒ Connect the modem (see page 60).
Preparing for installation Standard 1.0 Conventions for warnings You may encounter the following types of warnings in this guide. Do not ignore them. DANGER Risk of electric shock . Warns you of an immediate electrical hazard which, if not avoided, will result in shock, serious injury, or death. WARNING Risk of personal injury . Warns you of a situation in which you can be injured if instructions are not followed exactly as stated. CAUTION Risk of equipment damage .
May 2003 Preparing for installation Unpacking the 1001rp server Introduction Follow this procedure to unpack the server and peripherals. WARNING Risk of personal injury . The 1001rp CallPilot server weighs approximately 34 kg (75 lbs) as shipped from manufacturing. To prevent personal injury, have someone help you to unpack and position the server.
Preparing for installation Standard 1.0 5 Save all packing materials and cartons in case you must return any equipment to the carrier. What’s next? Remove the server cover so that you can inspect the interior of the server. See “Removing the front bezel and server cover” on page 31.
May 2003 Preparing for installation Removing the front bezel and server cover Introduction To access the server interior, you must remove both the front bezel and the server cover. To remove the front bezel, see page 32. To remove the server cover, see page 33. To replace the front bezel, see page 34. About the front bezel doors Two locked doors on the front of the server cover the front panel, including the CD-ROM drive and tape drive.
Preparing for installation Standard 1.0 To remove the front bezel CAUTION Risk of equipment damage . Do not attempt to move or lift the server before removing the front bezel; the server can disengage from the bezel and fall. 1 Unlock and open the double doors of the front bezel. See “A” in the diagram below. 2 Firmly grasp the front bezel by the hand-holds on either side of the chassis, and pull the front bezel from the chassis.
May 2003 Preparing for installation To remove the server cover DANGER Risk of electric shock . High current inside the chassis can cause severe injury. CAUTION Risk of equipment damage . Take precautions to protect internal components. Electrostatic discharge (ESD) can render boards damaged or unusable. Wear an ESD wrist strap. 1 Remove the front bezel (see page 32). 2 Loosen the three thumbscrews at the rear of the top cover.
Preparing for installation Standard 1.0 To replace the front bezel after installation is complete When the CallPilot server installation is complete and the server is in its final location, replace the front bezel. 1 Align the front bezel with the ball studs located at each faceplate corner. See the diagram below: Clips inside front bezel G101734 2 Apply pressure evenly until the bezel snaps onto each ball stud. 3 Close and lock the double doors of the front bezel.
May 2003 Preparing for installation Inspecting the server interior Introduction You should perform a visual inspection for loose components, foreign matter, or shipping damage inside the server. CAUTION Risk of equipment damage . When working with interior components, use an ESD wrist strap to protect static-sensitive components. To inspect the server interior 1 Carefully check all the cards to ensure they are fully seated on the baseboard.
Preparing for installation Standard 1.0 IF THEN you are satisfied that the 1001rp server has arrived at your site undamaged replace the server cover and proceed with the hardware installation. See “Installation checklist” on page 26. Note: Do not reinstall the front bezel until the server is in its final location and the CallPilot installation is complete.
Chapter 3 Power supply installation In this chapter Safety precautions 38 Section A: Installing the power supply modules (AC or DC) 39 Installing the second power supply module (AC or DC) 40 Section B: Setting up DC power source for a 1001rp DC server 43 DC wire gauge tables 44 DC rack cabling 46 About the Power Distribution Unit 48 Bringing power and ground into the PDU 50 Part 2: 1001rp Server Hardware Installation 37
Power supply installation Standard 1.0 Safety precautions Equipment handling guidelines External power equipment, such as an uninterruptible power supply (UPS), is usually very heavy. This equipment requires special handling procedures and additional personnel for unloading and installation. Be aware of weight distribution, and prevent the equipment room floor from being overly stressed.
May 2003 Power supply installation Section A: Installing the power supply modules (AC or DC) In this section Installing the second power supply module (AC or DC) Part 2: 1001rp Server Hardware Installation 40 39
Power supply installation Standard 1.0 Installing the second power supply module (AC or DC) Introduction One power supply module is shipped installed. The second power supply module is shipped uninstalled and must be installed as part of the CallPilot installation. AC versus DC systems The power supply modules are similar in appearance for both AC and DC 1001rp servers. The procedures in this section apply to both AC and DC 1001rp servers.
May 2003 Power supply installation The diagram below shows the location of the power supply modules in a server that has both power supply modules installed: Power supply modules G101751 Part 2: 1001rp Server Hardware Installation 41
Power supply installation Standard 1.0 To install the power supply module DANGER Risk of electric shock High current inside the chassis can cause severe injury. . The server is shipped with one power supply module installed in the bottom power supply bay. You must install the second power supply module, as described here: 1 Align the power supply module with the top power supply bay. 2 Slide the power supply module into the bay until the module is secured by its connector. Use some force, if necessary.
May 2003 Power supply installation Section B: Setting up DC power source for a 1001rp DC server In this section DC wire gauge tables 44 DC rack cabling 46 About the Power Distribution Unit 48 Bringing power and ground into the PDU 50 Part 2: 1001rp Server Hardware Installation 43
Power supply installation Standard 1.0 DC wire gauge tables Introduction The tables in this section specify the DC power feed wire requirements.
May 2003 Power supply installation Metric wire conversion AWG No. Industry standard nominal (sq mm) Resistance at 20° C (Ohm/100 m) 2 35 0.05 4 25 0.08 6 16 0.13 8 10 0.20 10 6 0.33 12 4 0.63 14 2.5 1.00 16 1.5 1.40 18 1 2.00 20 0.75 2.90 22 0.5 4.
Power supply installation Standard 1.
May 2003 Power supply installation -48VDC power distribution rationale Minimum installation is one Power Distribution Unit (PDU) with four 48VDC branch circuits fused at 20 amperes. The customer must be able to shut off any branch, and every unit at the site will continue to function properly. DC-powered configuration fits into this scheme as follows: Each PDU receives four branch circuits. Each server receives a feed from each PDU and a different branch circuit.
Power supply installation Standard 1.0 About the Power Distribution Unit Introduction A Power Distribution Unit (PDU) is installed in a rack that has DC-powered servers. Power from the DC supply source enters the PDU and can then be distributed to one or more servers. A single PDU can supply DC power to four DC power supply modules. A server can have either one or two power supply modules installed.
May 2003 Power supply installation PDU terminal blocks and wiring diagram A PDU consists of eight terminal blocks within a metal enclosure. Before installing the PDU, connect the terminal blocks so that each output connector receives power from a separate -48VDC branch circuit, as shown in the following diagram. Use AWG 12 wires for these connections.
Power supply installation Standard 1.0 Bringing power and ground into the PDU Introduction Install BAT/BATRTN wires in pairs. Each pair of wires supplies voltages to a module through a power harness. The module harnesses are installed in the cabinet PDU and connected to the modules at the factory. See “About the Power Distribution Unit” on page 48 for a PDU wiring diagram and description.
May 2003 Power supply installation 11 Select a #10 green wire safety ground and attach it to the cabinet. 12 Measure the module ground continuity by touching one multimeter lead to any BATRTN terminal block connector and the other end to the GND terminal block connector. The measurement should be between 0–0.5 ohms.
Power supply installation 52 Standard 1.
Chapter 4 Installing the server and connecting the peripheral devices In this chapter Installing the server 54 Preparing the modem 55 Connecting peripherals to the server 59 Connecting the server to the ELAN 62 Connecting the server to the CLAN (optional) 64 Installing the Nortel Networks software feature key adapter 66 Connecting the server to power 68 Part 2: 1001rp Server Hardware Installation 53
Installing the server and connecting the peripheral devices Standard 1.0 Installing the server Introduction Before you install the 1001rp server, ensure that the chosen location meets the requirements identified on the “Site inspection checklist” provided in Part 1 of the CallPilot Installation and Configuration binder. To install the server Place the 1001rp server in its chosen location. If you are installing the server in a rack cabinet, follow the instructions that are provided with the slide rails.
May 2003 Installing the server and connecting the peripheral devices Preparing the modem Introduction You require a modem to support remote dial-up access to the CallPilot server. The modem also enables Nortel Networks technical support to connect to your CallPilot server for troubleshooting purposes. Nortel Networks connects to your server only when you request technical assistance.
Installing the server and connecting the peripheral devices Standard 1.0 Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot server. Note: This section applies only to the US Robotics 33.6 or 56 Kbps external Sportster modem. If your modem is different, refer to the documentation for your modem.
May 2003 Installing the server and connecting the peripheral devices To set the modem DIP switches Use a pair of tweezers or a small screw driver to set the DIP switches as described in the “Change to” column of the following table: Note: ON is down. OFF is up. DIP switch Default setting Change to Function 1 OFF OFF Data Terminal Ready (DTR) override OFF: Normal DTR operations. (The computer must provide a DTR signal for the modem to accept commands. If DTR is dropped, the call is terminated.
Installing the server and connecting the peripheral devices DIP switch Default setting Change to Function 6 OFF OFF Carrier Detect (CD) override Standard 1.0 OFF: The modem sends a CD signal when it connects with another modem; it drops the CD on disconnect. ON: CD is always ON (override). 7 OFF OFF Power-on and ATZ reset software defaults OFF: Loads Y or Y1 configuration from user-defined non-volatile memory (NVRAM). ON: Loads &F0-Generic template from read-only memory (ROM).
May 2003 Installing the server and connecting the peripheral devices Connecting peripherals to the server Rear panel connections Slot 20 Video card CLAN card COM1 COM2 ELAN card PS/2 PS/2 SBC Key- Mouse card (slot 8) board Parallel port (LPT1) Slot 1 Power switch Power input G101720 Note: The above picture shows the AC version of the server. The DC version of the server has a different power input. For peripheral device connections, this picture applies to both AC and DC servers.
Installing the server and connecting the peripheral devices Standard 1.0 CAUTION Risk of system failure . You can install or use only Nortel Networks approved peripheral devices on your server. Installation or use of unapproved peripheral devices can result in system failure. To connect the mouse, keyboard, and monitor to the server 1 Place the monitor, keyboard, and mouse in the same location as the server. 2 Plug the keyboard and mouse into the appropriate PS/2 connectors on the SBC.
May 2003 Installing the server and connecting the peripheral devices 6 Connect the power cord to the modem, and plug the other end into a wall receptacle or power bar. 7 Turn on the modem. What’s next? Continue with “Connecting the server to the ELAN” on page 62.
Installing the server and connecting the peripheral devices Standard 1.0 Connecting the server to the ELAN Introduction Connect the CallPilot server to the Meridian 1 switch or Succession CSE 1000 system using the Embedded LAN (ELAN). ATTENTION For important considerations about using the ELAN in your network, see “About the ELAN” in Part 1 of the CallPilot Installation and Configuration binder.
May 2003 Installing the server and connecting the peripheral devices However, if you choose to establish a direct point-to-point ELAN connection, no other device can connect to the ELAN. 5 At the switch, connect the ELAN network cable to an MAU (Ethernet) transceiver. Then complete the connection from the transceiver to the switch. DANGER Risk of fire hazard . MAU model NTRH9069 is not suitable for installation in ducts, plenums, or other spaces used for environmental air.
Installing the server and connecting the peripheral devices Standard 1.0 Connecting the server to the CLAN (optional) Introduction This section provides instructions to connect the server to the Customer LAN (CLAN). Note: The CLAN is optional. However, a CLAN is required to support desktop and web messaging users. Media Access Control address The Media Access Control (MAC) address is a unique number assigned to network cards and controllers.
May 2003 Installing the server and connecting the peripheral devices What’s next? Continue with “Installing the Nortel Networks software feature key adapter” on page 66.
Installing the server and connecting the peripheral devices Standard 1.0 Installing the Nortel Networks software feature key adapter Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Nortel Networks software feature key adapter, which plugs into the parallel port.
May 2003 Installing the server and connecting the peripheral devices Requirements For installation, you require a Phillips No. 1 screwdriver. To install the software feature key adapter 1 Ensure that there is no cable connected to the parallel port. Note: The parallel port is also known as the printer port or LPT1. It is located at the back of the server. See the diagram on page 59. 2 Plug the male end of the adapter into the parallel port. 3 Tighten the connector screws.
Installing the server and connecting the peripheral devices Standard 1.0 Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals. Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system.
May 2003 Installing the server and connecting the peripheral devices Before you connect the server to the power source, review the following diagram to ensure that all peripheral hardware devices are in place. CallPilot server Mouse RJ-45 RJ-45 RS-232 Monitor ELAN hub (M1 or CSE 1000 only) CLAN hub (optional) Modem AC power AC power AC power AC power Keyboard AC power source G101637 Note: For details on the DC power source for 1001rp DC servers, see Chapter 3, “Power supply installation.
Installing the server and connecting the peripheral devices Standard 1.0 To connect the 1001rp AC server to power CAUTION Risk of personal injury and hardware failure . The power outlets that are used by the CallPilot server and its peripheral devices must be connected to the same single-point ground reference as the one used by the Meridian 1 switch or Succession CSE 1000 system. If this requirement is not met, power transients can cause personal injury and/or hardware failure.
May 2003 Installing the server and connecting the peripheral devices To connect the 1001rp DC server to power DANGER Risk of electrical shock . Only qualified personnel can alter electrical connections. Ensure the PDU is turned off until you are instructed to turn it on.
Installing the server and connecting the peripheral devices Standard 1.0 2 Connect the other end of the DC power cable to the Power Distribution Unit (PDU). See details below: The following photograph shows the keyed plug of the DC power cable. This plug connects to the PDU: Note: If you are not using a Nortel Networks-supplied PDU, snip this plug and connect the cable appropriately to your DC power plant. Remember that a red cable is positive, a black cable is negative, and a green cable is the ground.
May 2003 Installing the server and connecting the peripheral devices What’s next? If Windows NT started successfully, proceed with the switch and server set up as described in Part 3 of the CallPilot Installation and Configuration binder.
Installing the server and connecting the peripheral devices 74 Standard 1.
Index A adapter software feature key, illustration 66 alarm board 11 assigned board label CallPilot Manager 16 C checklist installation 26 CLAN media access control address 64 CLAN network card faceplate 64 connecting peripherals to the server 59 connecting the server 68 connectivity Ethernet 22 remote 23 Customer LAN see CLAN 64 D DC power 47 DC power and ground 50 DC power input 49 DC wire gauge tables 44 devices, peripheral Ethernet hub 24 keyboard 24 modem 24 Part 2: 1001rp Server Hardware Installatio
Index required equipment 55 features server 10 features, front panel diagram 11 front bezel 31, 32 Standard 1.
May 2003 AC server 70 DC server 71 power distribution rationale 47 Power Distribution Unit See PDU power guidelines 44 power supply bringing power and ground into the PDU 50 DC wire gauge tables 44 grounding guidelines 44 Metric wire conversion 45 module installation 42 module location 40 overview 40 PDU 48 power distribution rationale 47 protocols, supported network 22 Index software feature key 66 Succession CSE 1000 and CallPilot server network diagram 21 switches, setting DIP modem 57 T tables, slo
Index 78 Standard 1.
CallPilot Installation and Configuration Part 2: 1001rp Server Hardware Installation Copyright © 2003 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. The process of transmitting data and call messaging between the CallPilot server and the Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks.
