Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) Release: (I)SN10 Document Revision: 01.04 www.nortel.com NN10300-025 .
Carrier VoIP Release: (I)SN10 Publication: NN10300-025 Document status: Standard Document release date: 7 March 2008 Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Sourced in Canada, the United States of America, and the United Kingdom This document is protected by copyright laws and international treaties. All information, copyrights and any other intellectual property rights contained in this document are the property of Nortel Networks.
. Contents New in this release 7 Features 7 Softkey Enhancement 7 Other changes 7 Overview 9 IP Phone terminal description 10 Terminal display 12 Softkey functionality 13 ACD keys 14 Terminal indicators 14 USB keyboard 15 USB mouse 15 IP Phone 1150E menu systems Logoff 17 Audio 17 Display 17 Feature 17 ACD Keys 18 Language 18 Time 19 User 19 History 19 Diagnostics 19 Upgrade 19 Menu hierarchy 20 How to use the navigation keys 20 Connecting the IP Phone to the LAN 21 Logging on 23 Logging on
Logging off 25 Logging off from the network 25 Logging off the ACD queue 25 Using a handset 27 Agent features 29 Using the Activity feature 29 Answering an ACD call 30 Ending an ACD call 30 Using the Emergency feature 31 Using the Not Ready feature 31 Using the Make Set Busy feature 32 Answering a call from the supervisor 32 Calling the supervisor 33 Using the Walkaway feature 33 Supervisor features 35 Agent Status Lamp 36 Using the Answer Agent feature 36 Answering an emergency 36 Calling an a
Using call forward 53 Navigating the menu system 55 Navigating the Navigating the Navigating the Navigating the Navigating the main menu 55 Audio menu 56 Feature menu 56 Time menu 57 User menu 57 Using the Audio menu Viewing and editing your audio profile 59 Changing the default volume 60 Resetting the default volume of the headset Selecting a headset type 61 Selecting the dialpad feedback 61 59 60 Adjusting the contrast level of the display 63 Using the Feature menu 65 Using the Assign menu
Making a call using the directory 89 Using the Inbox 91 Accessing the Inbox 92 Viewing Inbox call information 92 Storing a number from the Inbox 92 Using the Inbox to make a call 93 Resetting the Inbox 93 Using the Outbox 95 Accessing the Outbox 95 Viewing Outbox call information 96 Storing a number from the Outbox 96 Using the Outbox to make a call 97 Resetting the Outbox 97 Configuring Bluetooth wireless headsets 99 Pairing a wireless headset with the IP Phone 99 Unpairing a wireless headset 10
. New in this release The following sections detail what is new in Nortel IP Phone 1150E User Guide (CICM), (NN10300-025) for release (I)SN10.
New in this release Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Overview The IP Phone 1150E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on to the network, the keypad of the IP Phone operates in the same way as a standard M5216 Meridian Business Set (MBS) telephone. With the correct permissions, additional services and features can be accessed using the softkeys of the function display area.
Overview Figure 1 IP Phone 1150E components IP Phone terminal description The IP Phone 1150E offers these features: • light-emitting diode (LED) indicator lamps Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
IP Phone terminal description 11 — supervisor talk/listen lamp — message waiting lamp — data waiting lamp — mute lamp — headset lamp — link lamp — Automatic Call Distribution (ACD) feature and in-calls lamp — lamp on each ACD key • • • volume control keys standard telephone dialpad six dedicated ACD keys — Activity — Emergency — Supervisor — Make Busy — Not Ready — Feature • • six feature keys • five navigation keys four softkeys; one softkey is for navigation and selection of menu options, three
Overview — USB mouse and keyboard • • • automatic network configuration upgradeable firmware wideband audio support Terminal display The display on the IP Phone terminal has blue LED backlighting, which you can turn on and off. The backlight turns off automatically after a period of inactivity. The IP Phone 1150E display has three distinct areas: • • The upper area shows line and feature key status. • The lower area displays labels for four configurable softkeys.
Softkey functionality 13 Figure 2 IP Phone 1150E display Softkey functionality Softkey functionality allows access to a small subset of Centrex features on Nortel IP Phone 1150E softkeys, located below the main display and to the right of the Menu softkey. The administrator has the ability to change, enable, or disable the softkeys. The default features for these softkeys are Transfer, Forward, and Conference. The softkeys can be utilized when you are not navigating the CICM menus.
Overview ACD keys The IP Phone terminal has the following Automatic Call Distribution (ACD) feature keys. These keys provide agent-specific features. • • • • • • Emergency Supervisor Make Busy Not Ready Feature Activity The In-Calls key is the default line key. It allows the ACD agent to access incoming ACD queue calls. Figure 1 "IP Phone 1150E components" (page 10) shows the location of the ACD keys and the In-Calls key.
USB mouse 15 Indicator LED color Meaning ACD feature and in-calls Red (located on the front cover next to each ACD key) Lit when the associated feature is active. Message waiting Red (located on the top right corner of the set) Lit when a message is waiting, or a call is missed. The light turns off after you retrieve your message. Data waiting Blue (located on the top left corner of the set) Lit when the terminal is on an active call.
Overview Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. IP Phone 1150E menu systems After you successfully log on, the menu systems are active and available. An up or down arrow beside an item indicates the navigation key you can press to scroll to the next item. Labels appear next to the soft keys, in response to items selected on the screen. The IP Phone main menu system provides access to these menus and functions. Logoff Use this item to log out from the IP Phone system.
IP Phone 1150E menu systems Assign Use the Assign menu to: • • define the key type enable and disable the Inbox IP Phone 1150E has only one page of feature keys. The Autoscroll feature is therefore not supported. See “Using the Assign menu” (page 65). Label Use the Label item to change a label associated with a feature key. See “Labeling a feature key” (page 68).
Upgrade 19 Time Use the Time menu to: • • • • • select a time zone enable or disable Daylight Saving Time select the format used to display the time select the format used to display the date reset the time to the defaults See “Using the Time menu” (page 75). User Use the User menu to: • • • • view your user name view your login type enable or disable auto login feature change your password See “Using the User menu” (page 79).
IP Phone 1150E menu systems Menu hierarchy Figure 3 IP Phone 1150E menu hierarchy How to use the navigation keys The IP Phone terminal has navigation keys that you use to navigate the menus and to help you to enter text in the display. See Figure 1 "IP Phone 1150E components" (page 10) for the location of these keys. When the menu system is active, the navigation keys behave this way: • up—return to the previous menu item. When entering text, press the up key to move the cursor to the home position.
. Connecting the IP Phone to the LAN Follow this procedure to connect the terminal to the Local Area Network (LAN), and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone into a regular telephone jack. This causes severe damage to the terminal. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. Prerequisites • IP Phones can be powered by an AC adapter or over a LAN.
Connecting the IP Phone to the LAN Procedure job aid Figure 4 IP Phone 1150E connectors Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Logging on Logging on to the network Follow this procedure to log on to the network. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself at that CICM and the Username screen appears. If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on.
Logging on 6 If you make an error, press Clear to clear the field, and then enter the password again. 7 Press Ok, or press the send key. You are logged on and the Menu screen appears. --End-- Logging on to the ACD queue Follow this procedure to log on to the Automatic Call Distribution (ACD) queue. You may be prompted to enter an Agent ID when you log on. Agent IDs are configured by the system administrator. Contact your system administrator for more information.
. Logging off Logging off from the network Follow this procedure to log off from the network. Step Action 1 From the main menu, select Logoff. 2 Press Ok, or press the send key. A confirmation screen appears. 3 Confirm the action. You are logged off from the network. If you are logged on to an ACD queue, you are automatically placed in Not Ready mode. --End-- Logging off the ACD queue Follow this procedure to log off the Automatic Call Distribution (ACD) queue.
Logging off You are automatically logged out of the queue when the call is finished. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using a handset The 1150E is not shipped with a handset. A handset is available as a hardware option for the phone. The handset is plugged into the headset jack. See Figure 4 "IP Phone 1150E connectors" (page 22) for location of the headset jack. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Using a handset Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Agent features Follow these procedures to use the agent features. See “ACD keys” (page 14) for a description of the agent keys. The availability of each Automatic Call Distribution (ACD) feature is dependant on the Centrex feature provisioned on the user’s line. Contact your system administrator for more information.
Agent features • • holding times for calls length of time spent on a call Each activity is associated with a three-digit code, entered for each call. The codes are configured by the system administrator. Contact your system administrator for more information. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the Activity key. Step Action 1 Press the Activity key. 2 Enter the activity code that corresponds to the activity being performed. 3 Press the Activity key again.
Using the Not Ready feature 31 Action Perform one of these actions: • • • Press the Release key. • Wait for the caller to terminate the call. Press a non-ACD line key to exit the queue. Press the Not Ready key to exit the queue and remain logged in as an agent. Using the Emergency feature Follow this procedure to contact the supervisor in an emergency situation. The display shows information about the call.
Agent features 2 When you are ready to return to the queue, press the Not Ready key. --End-- Using the Make Set Busy feature Follow this procedure to make your line appear busy to all callers. You are automatically logged out of the Automatic Call Distribution (ACD) group and not presented with calls. You must log back in to the ACD group to be presented with calls. See “Logging on to the ACD queue” (page 24).
Using the Walkaway feature 33 — Press the Hold key. — Press the Supervisor key. 2 Press the In-Calls key to return to the ACD call. --End-- Calling the supervisor Follow this procedure to call the supervisor. If you are on a call, that call is automatically put on hold. Step Action 1 Press the Supervisor key. If you are on a call, that call is put on hold. 2 Perform one of these actions: • • Press the Release key to disconnect from the supervisor.
Agent features If a caller disconnects before you deactivate the walkaway feature, the not-ready indicator flashes. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Supervisor features You may order an optional kit that provides labeled key caps to replace the default Automatic Call Distribution (ACD) keys. The administrator configures these keys on a per user basis. The kit provides a key cap for each of the following supervisor-specific features: • • • • • Call Agent Answer Agent Answer Emergency Call Talk/Listen Agent Display Queue From the main menu, you can view the features assigned to the ACD keys.
Supervisor features Agent Status Lamp The Agent Status Lamp feature allows the supervisor to connect to an agent, or monitor the status of an agent’s call without interfering with the call. The following table shows the meaning of the LCD indicator associated with the Agent Status Lamp. Indicator Agent Status Off No agent logged in at this position. On Busy on an ACD call. Slow flashing Waiting for an ACD call. Fast flashing Busy on a non-ACD call.
Observing an agent 2 37 Press the Release key. --End-- Calling an agent Follow this procedure to call an agent. You have the option to enter the agent’s ID, or use the key assigned to the agent. Agent IDs are configured by the system administrator. Contact your system administrator for more information. Each agent may be assigned to an Agent Status Lamp. See “Agent Status Lamp” (page 36) for more information. Step Action 1 Press Call Agent key. You are in not-ready mode.
Supervisor features Using the Forced Agent Availability feature Follow this procedure to force an Automatic Call Distribution (ACD) agent from the Not Ready state. The agent is now available to take calls. See “Using the Not Ready feature” (page 31). You have the option to enter an Agent ID. Agent IDs are configured by the system administrator. Contact your system administrator for more information. Step Action 1 Press the Forced Agent Availability key.
Viewing agent status 39 When the call backlog or the waiting time in the queue exceeds a set threshold, the Interflow feature forwards calls to another queue. Interflow is activated by the supervisor when the waiting time for the queue exceeds the predefined threshold. When Night Service is activated, Interflow cannot be activated. If Interflow is operational when Night Service is activated, Interflow is canceled. See “Using the Night Service feature” (page 39). Step Action 1 Press the Interflow key.
Supervisor features The following status information is displayed on the LCD: • • • • the number of active agents on ACD calls the number of idle agents the number of agents in not ready mode the number of unmanned sets Action Talking to the agent Press the Display Agent key. The status of all agents with a key assigned on the supervisor’s phone is displayed for 12 seconds. Viewing queue status Follow this procedure to view the status of calls in the Automatic Call Distribution (ACD) queue.
Display Queue status indicator Indicator Queue Status Meaning Off Light There are few or no calls waiting. On Normal An acceptable number of calls are waiting. Slow flashing Busy Calls are backing up in the queue. Calls overflowing to this queue will not be accepted. Fast flashing Overloaded Too many calls are in the queue. New calls are being overflowed to another queue. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.
Supervisor features Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Making a non-ACD call Follow these procedures to make a call that is not an Automatic Call Distribution (ACD) call. To make and accept a call that is not an ACD call, your network administrator must configure one or more non-ACD directory numbers (DN) to your 1150E terminal. See “Answering an ACD call” (page 30). Navigation • • “Making a call using predial” (page 43) “Editing a predialed number” (page 43) Making a call using predial Follow this procedure to use the predial feature to make a call.
Making a non-ACD call A number must be predialed. Step Action 1 Use the navigation keys to position the cursor, and then perform one of these actions: 2 • To delete numbers that appear to the left of the cursor, press Bkspc. • To delete numbers that appear to the right of the cursor, press Delete. Enter the new number. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Answering non-ACD calls Follow these procedures to answer calls that are not Automatic Call Distribution (ACD) calls. Incoming calls cause the telephone to sound and the message indicator lamp to flash. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the keys. Navigation • • “Answering a call” (page 45) “Answering a second call” (page 45) Answering a call Follow this procedure to answer the call.
Answering non-ACD calls Step Action 1 Press the hold key to put the active call on hold. If you do not press the hold key, the call is automatically put on hold when you press the line key for the second call. 2 Press the line key for the second call. The call is answered. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Ending a non-ACD call Follow this procedure to terminate a call. The release key is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the key. Action Talking to the agent Press the release key. The call is ended. Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Ending a non-ACD call Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. While on a non-ACD call Follow these procedures to put a call on hold, transfer a call, use the mute key, and use the conference call feature when the call is not an Automatic Call Distribution (ACD) call. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the keys.
While on a non-ACD call Step Action 1 During a call, press the key to which the transfer feature is assigned. The call is put on hold and a dial tone sounds. On the display, an indicator flashes beside the line on which the call is held. 2 Enter the number to which to transfer the call. 3 When that number rings or is answered, press the transfer key again. The call is transferred. --End-- Using conference call Follow this procedure to engage in a conference call.
Using the mute feature Step Action 1 During a call, press the mute key. A red light is turned on to indicate the feature is enabled. 2 To turn off the feature, press the mute key again. The light is turned off and the feature is disabled. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
While on a non-ACD call Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using call forward Follow this procedure to forward calls to another IP Phone when you are away from your desk. Step Action 1 To activate call forward, press the key to which the Forward feature is assigned. 2 Enter the number of the extension to which to forward your calls. 3 Press the forward key again. An icon appears in the display, beside the forward key label. 4 To turn off call forward, press the forward key. The feature is deactivated and the icon disappears from the display.
Using call forward Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Navigating the menu system Follow the procedures in this section to access and use the menu system. You can select menu items using shortcut keys. The shortcut key is the number on the dialpad that corresponds to the number of the menu item. Only items numbered 0 through 9 have a shortcut key.
Navigating the menu system Navigating the Audio menu Follow this procedure to use the Audio menu. Step Action 1 From the main menu, select and open Audio. The Audio menu opens. 2 Perform one of these actions: • Select and open Audio Profile. See “Viewing and editing your audio profile” (page 59). • Select and open Default Volumes. See “Changing the default volume” (page 60), or “Resetting the default volume of the headset” (page 60). • Select and open Headset Type.
Navigating the User menu Navigating the Time menu Follow this procedure to navigate the Time menu. Use this menu to configure the formats used by the display to show the time and date. Step Action 1 From the main menu, select and open Time. The Time menu opens. 2 Perform one of these actions: • Select and open Hours from GMT. See “Setting the time zone” (page 75). • Select and open Daylight Saving. See “Enabling Daylight Saving Time” (page 75) and “Disabling Daylight Saving Time” (page 76).
Navigating the menu system See “Changing your password” (page 81). --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Audio menu Follow these procedures to view and edit your audio settings. Your system administrator must grant you permission to edit your audio settings.
Using the Audio menu The Profile screen appears, showing your audio profile. If you have permission to edit your profile, a check mark appears beside the active profile. 3 If you have permission, and you want to edit your audio profile, press Ok or press the send key. A list of available profiles appears. 4 Select the profile you want. A check mark appears beside the selection. 5 Press Ok or press the send key, to save the setting. The new profile is saved and you return to the main menu.
Selecting the dialpad feedback 61 2 Navigate through the menu and select Default Volumes. 3 Select the headset type to change. 4 Press Reset. 5 Press Ok or press the send key, to confirm the action. The default volume is applied the next time the headset is used. --End-- Selecting a headset type Follow this procedure to select a headset type. Amplified and unamplified headsets are compatible with your 1150E. The amplified headset is useful for noisy environments.
Using the Audio menu Step Action 1 From the main menu, select and open Audio. The Audio menu opens. 2 Navigate through the menu and select Dialpad Feedback. The Dialpad Feedback menu opens, and a list of options appears: • • • • Server DTMF No Sound Identical Sounds Terminal DTMF A check mark appears beside the format currently selected. Server DTMF is the default option. 3 Select an item. 4 Press Ok, or press the send key, to save the setting.
. Adjusting the contrast level of the display Follow this procedure to adjust the contrast level of the display. Step Action 1 From the main menu, select and open Display. The Contrast screen appears. 2 Perform one of these actions: • • To decrease the contrast, press the left navigation key. To increase the contrast, press the right navigation key. The percentage scale on the screen shows the degree of change. The level decreases or increases each time you press the key.
Adjusting the contrast level of the display Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Feature menu Follow these procedures to use the Feature menu. When you access the Feature menu, a numbered list of the features provisioned on each key is displayed. The number displayed indicates the key to which the feature is assigned to your line on the Communication Server 2000 (CS2K) . Features are assigned by your system administrator, so the features you have available may differ from those described in this User Guide.
Using the Feature menu 2 On the terminal, select the key that you want to assign to a different feature. 3 From the Feature menu, select and open Assign. 4 Press Ok, or press the send key. The Assign menu opens. --End-- Defining the key type Follow this procedure to define the key type. Each feature key can be defined in one of two ways: Central or Local. A feature key defined as Central can have a Centrex feature, such as Call Forward, assigned to it.
Using the Assign menu 7 67 To assign a directory entry to a Local key, see “Assigning a directory entry to a feature key” (page 67). --End-- Assigning a directory entry to a feature key Follow this procedure to assign a directory entry to a feature key. Assigning a directory entry to a feature key gives you the ability to speed dial that number when you press the key. Prerequisites The feature key you select must be defined as Local, see “Defining the key type” (page 66).
Using the Feature menu 4 Perform one of these actions: • • 5 To enable the Inbox, select Enabled. To disable the Inbox, select Disabled. Press Ok, or press the send key. A check mark appears beside the item to indicate your choice. You return to the Assign menu. --End-- Labeling a feature key Follow this procedure to change the label associated with a feature.
Using the Options menu 3 69 Press Ok, or press the send key. The Options menu opens. --End-- Selecting the default line key Follow this procedure to select a feature key to be your default line key. You must have a feature key selected as the default line key in order to make a call from the Inbox, Outbox, directory, and when using predial. Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Options. The Options menu opens.
Using the Feature menu 3 Press Yes, or press the send key. The keys are reset to the default settings. You return to the Feature menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Viewing features assigned to the ACD keys Follow this procedure to view the features assigned to the Automatic Call Distribution (ACD) keys. You can not perform edits; the ACD Keys menu is read-only. Step Action 1 From the main menu, select and open ACD Keys. A list of the ACD keys appears. 2 Scroll through the list to view the feature assigned to each key. 3 Press Ok to return to the main menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.
Viewing features assigned to the ACD keys Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Selecting the language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open Language. A list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok, or press the send key. The terminal now displays text in the selected language. 4 Press Cancel. You return to the main menu. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.
Selecting the language Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Time menu Follow the procedures in this section to configure time and date formats. Navigation • • • • • • “Setting the time zone” (page 75) “Enabling Daylight Saving Time” (page 75) “Disabling Daylight Saving Time” (page 76) “Setting the time format” (page 76) “Setting the date format” (page 77) “Resetting the default time ” (page 78) Setting the time zone Follow this procedure to select the time zone. Step Action 1 From the main menu, open the Time menu.
Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Daylight Saving. The Daylight Saving screen appears. The word Off appears with a check mark beside it to indicate that the feature is disabled. 3 Select On. 4 Press Ok, or press the send key. Daylight Saving Time is enabled. The word On appears with a check mark beside it to indicate the feature is enabled. You return to the previous screen.
Setting the date format 77 Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Time Format. The Time Format screen appears. 3 Scroll through the Time Format options to select the format you want. A check mark appears beside the format currently in use. 4 To enable a format, select it, and press Ok or press the send key. A check mark appears beside the option to indicate that it is enabled. The time is displayed in the selected format.
Using the Time menu A check mark appears beside the option to indicate that it is enabled. The date is displayed in the selected format. You return to the previous screen. --End-- Resetting the default time Follow this procedure to reset the terminal to the default time. Step Action 1 From the main menu, open the Time menu. 2 Form the Time menu, select and open Reset. A confirmation screen appears. 3 Confirm the action. The terminal reverts to the default time settings.
. Using the User menu Follow the procedures in this section to view and edit your User profile. Navigation • • • • “Viewing your user name” (page 79) “Viewing your login type” (page 79) “Viewing, disabling, or enabling the auto login feature” (page 80) “Changing your password” (page 81) Viewing your user name Follow this procedure to view your user name. Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Username.
Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type. If the current login type is unique, Unique is displayed. If the current login type is joint, Joint is displayed. 3 Press Ok, or press the send key. You return to the User menu. --End-- Viewing, disabling, or enabling the auto login feature Any maintenance activity, for example a firmware upgrade, forces a log off from the network.
Changing your password 81 A check mark appears beside the item you selected. You return to the Auto Login screen. --End-- Changing your password Follow this procedure to change your password. Your password may consist of text and numbers. If you are unfamiliar with how to enter text, see “Using the dialpad to enter text” (page 105) or “Using a keyboard with an IP Phone” (page 107) before you perform this procedure. Step Action 1 From the main menu, open the User menu.
Using the User menu Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Testing the local mode The Diagnostics menu is mainly used by an administrator for registering the terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Test Local Mode. A confirmation screen appears. 3 Press Ok, or press the send key. 4 Press Yes.
Testing the local mode Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Performing a firmware upgrade If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on. If the firmware level is between the minimum and maximum level set by the administrator, Yes and No options appear on the soft keys. If the terminal is below the minimum level, the only option is yes. You cannot log on until you perform the upgrade. While an upgrade is in progress, the terminal reboots and becomes temporarily unavailable.
Performing a firmware upgrade Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the directory Follow procedures in this section to use the directory feature. Navigation • • • “Adding or editing a directory entry” (page 87) “Deleting an entry from the directory” (page 88) “Making a call using the directory” (page 89) Adding or editing a directory entry Follow this procedure to add or edit a directory entry. See Figure 1 "IP Phone 1150E components" (page 10) for the location of the directory key.
Using the directory c Press Ok, or press the send key. The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname. b Enter the surname. c 6 Press Ok, or press the send key. The surname is entered in the directory, and you return to the New Entry menu. To add or edit the first name, perform these steps: a From the New Entry menu, select and open First Name. b Enter the first name.
Making a call using the directory 89 Step Action 1 Press the directory key to access the Directory menu. The directory opens. 2 From the directory list, select the entry you want to delete. 3 Press Ok, or press the send key. The Directory menu opens. 4 Press the down navigation key until the Delete option appears. 5 Press Ok, or press the send key. A confirmation screen appears. 6 Press Ok, or press the send key, and then press Yes to confirm the action.
Using the directory Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Inbox Follow these procedures to use the Inbox. The IP Phone 1150E has a dedicated fixed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone at the time of the incoming call. The information from the display is captured only if the call lasts longer than two seconds. The Inbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped.
Using the Inbox Accessing the Inbox Follow this procedure to access and use the Inbox. If you have a message waiting, the message waiting indicator lamp on the terminal is turned on. The light is turned off after you access the Inbox. Step Action 1 Press the Inbox key. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select an item from the list, and press Ok or press the send key. 3 Perform one of these actions: • • • Select Dial to call the number.
Resetting the Inbox 93 Step Action 1 Press Inbox key. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select a number from the list. 3 Press Ok, or press the send key. The Dial screen appears. 4 Press the down navigation key to select Store. The Directory submenu opens. 5 See “Adding or editing a directory entry” (page 87). --End-- Using the Inbox to make a call Follow this procedure to make a call from within the Inbox. Step Action 1 Press the Inbox key.
Using the Inbox Step Action 1 From the main menu, select and open History. 2 From the History menu, select Reset Inbox. A confirmation screen appears. 3 Press Yes. The calls in the Inbox are deleted. You return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Outbox The IP Phone 1150E has a dedicated fixed key for the Outbox. Information about outgoing calls is stored in the Outbox. The system logs the outgoing key number, time, and date. If the duration of the call is longer than two seconds, the system captures the display as it appeared when the call was made. The Outbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped.
Using the Outbox Step Action 1 Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select an item from the list, and press Ok or press the send key. 3 Perform one of these actions: • • • Select Dial to call the number. Select Display to view call information. Select Store to store the number in the directory. --End-- Viewing Outbox call information Follow this procedure to view the information about a call in the Outbox.
Resetting the Outbox 3 Press Ok, or press the send key. The Dial screen appears. 4 Press the down navigation key to select Store. The Directory submenu appears. 5 See “Adding or editing a directory entry” (page 87). 97 --End-- Using the Outbox to make a call Follow this procedure to make a call from within the Outbox. Step Action 1 Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select the number you want to dial.
Using the Outbox Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Configuring Bluetooth wireless headsets Follow these procedures to configure the IP Phone radio system to support Bluetooth (BT) wireless technology enabled headsets. The Bluetooth Setup menu option is not available on all phones. If the Bluetooth Setup menu option is dimmed, or fails to open, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the system administrator must enable the feature.
Configuring Bluetooth wireless headsets ATTENTION Nortel recommends that you not pair more than one headset of the same model, because they appear with identical names in the Paired list. Prerequisites Bluetooth wireless technology must be available for use on your phone. Check with your administrator. To perform this procedure, you need information provided with the headset documentation. • You must put the Bluetooth technology headset in pairing or search mode.
Unpairing a wireless headset 101 b Press the send key. A searching message is displayed. If the search is successful, the name of the headset appears in the Found combo box and you can proceed to step 5. If the search is not successful, turn off the headset and repeat step 3. 5 Select Pair . 6 Press the send key. A dialog box appears, prompting you to enter a PIN. 7 Enter the headset PIN (typically "0000") and press OK.
Configuring Bluetooth wireless headsets perform the pairing and activation procedure, see “Pairing a wireless headset with the IP Phone” (page 99). --End-- Interaction with wired headsets A Bluetooth wireless technology headset can work only when it is within range of the IP Phone. When a wireless headset approaches the end of its radio range, the audio quality degrades and radio interference noise increases.
Bluetooth headset feature activation 103 The Bluetooth Setup dialog box appears. 2 Uncheck the Use Bluetooth headset check box and press the Exit key or, alternatively, uncheck the Enable Bluetooth check box. If you uncheck the first option and press the Exit key the wired headset/handset will work after several seconds. If you uncheck the second option you can immediately switch to the wired headset/handset. A check mark indicates that the wireless headset is active.
Configuring Bluetooth wireless headsets Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the dialpad to enter text Follow this procedure to use the dialpad to enter text. On the dialpad, keys numbered 2 through 9 each have three letters associated with them. When entering text, press the key once to enter the first letter, twice to enter the second letter, and three times to enter the third letter.
Using the dialpad to enter text Procedure job aid Figure 5 Special characters Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using a keyboard with an IP Phone Follow this procedure to use a keyboard to enter alphanumeric characters, instead of the dialpad. See Figure 4 "IP Phone 1150E connectors" (page 22) for the location of the USB port. After you connect a keyboard to the IP Phone, you can: • use the keyboard to enter telephone numbers and special characters, such as * and #. • • use the function keys to control the telephone while you are on a call. use designated keys to perform specific actions.
Using a keyboard with an IP Phone Key Action F16 (Shift+F4) Select DN/feature key 5 F17 (Shift+F5) Select soft key 1 F18 (Shift+F6) Select soft key 2 F19 (Shift+F7) Select soft key 3 F20 (Shift+F8) Select soft key 4 ESC No action 0-9 Select numbers 0-9 A-K Select character (Shift+key to select uppercase) Backspace Move the cursor back one space Delete Delete characters after the cursor position Up arrow Move the cursor up Down arrow Move the cursor down Left arrow Move the c
. Access code summary Contact you system administrator for a list of features available on your IP Phone, and the corresponding Access Codes. Use this table to keep a record of the feature Access Codes. Table 1 Feature access codes Feature Access code Feature Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Access code summary Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) NN10300-025 01.04 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Carrier VoIP Nortel IP Phone 1150E User Guide (CICM) Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Release: (I)SN10 Publication: NN10300-025 Document status: Standard Document revision: 01.04 Document release date: 7 March 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.com Sourced in Canada, the United States of America, and the United Kingdom This document is protected by copyright laws and international treaties.
