User manual

32 Agent features

2 When you are ready to return to the queue, press the Not Ready

key.

--End--

Using the Make Set Busy feature

Follow this procedure to make your line appear busy to all callers. You are

automatically logged out of the Automatic Call Distribution (ACD) group

and not presented with calls.

You must log back in to the ACD group to be presented with calls. See

“Logging on to the ACD queue” (page 24).

When all agents have the Make Set Busy feature activated, the ACD

group is automatically put into Night Service. See “Using the Night Service

feature” (page 39).

See Figure 1 "IP Phone 1150E components" (page 10) for the location

of the Make Set Busy key.

Step Action

1 Press the Make Set Busy key.

You are logged out of the ACD group.

2 When you are ready to answer calls, press the Make Set Busy

key again.

Your line does not appear busy to callers.

3 Log in to the ACD queue.

You are presented with calls.

--End--

Answering a call from the supervisor

Follow this procedure to answer a call from the supervisor.

Step Action

1 Perform one of these actions:

• When your phone rings and the supervisor indicator lamp

flashes, press the Supervisor key.

• When you are on a call and you hear a buzz and the

supervisor indicator lamp flashes, do the following:

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 01.04 Standard

7 March 2008