Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) Release: CICM 10.1 Document Revision: 09.01 www.nortel.com NN10300-005 .
Carrier VoIP Release: CICM 10.1 Publication: NN10300-005 Document status: Standard Document release date: 4 July 2008 Copyright © 2008 Nortel Networks All Rights Reserved. Printed in Canada, the United States of America, and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
. Contents New in this release Features 7 Other changes 7 7 Overview 9 Basic features 9 Terminal display 10 IP Phone 2001 menu systems 11 Call Services menu 13 Settings menu 13 Regional menu 13 User menu 14 Terminal menu 14 Call menu 14 Softkey Status 14 Connecting the IP Phone 2001 components 15 Logging on 17 Logging off 19 Making calls 21 Making a call using off-hook dialing 21 Making a call using hands-free dialing 21 Make a call using predial 22 Editing a predialed number 22 Answer
Navigating the Navigating the Navigating the Navigating the Navigating the User menu 31 Terminal menu 32 Call menu 32 Feature menu 33 Directory menu 34 Using the Call Services menu 35 Activating a feature from the menu 35 Using a soft key to activate a feature 36 Assigning a feature to a soft key 36 Removing a feature assignment from a soft key 37 Resetting soft keys to the default 37 Viewing soft key assignments 38 Displaying soft key labels while on a call 38 Hiding soft key labels 39 Viewing featur
Defining the Key type 62 Enabling or disabling AutoScroll 63 Resetting the feature keys to the defaults 63 Labeling a feature 64 Using the Options menu 65 Enabling or disabling Auto Hide 65 Defining your default feature 66 Assigning the Outbox to a key 66 Using the Directory menu 69 Adding an entry to the directory 69 Editing a directory entry 70 Deleting an entry from the directory 71 Making a call using the directory 72 Using the Inbox 73 Accessing the Inbox 73 Viewing Inbox call information 74 St
Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. New in this release Features There were no feature changes made to this document. Other changes There were no other changes made to this document. Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
New in this release Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Overview The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.
Overview Figure 1 IP Phone 2001 Terminal display Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001 display areas. Figure 2 IP Phone 2001 display Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. IP Phone 2001 menu systems After you have successfully logged on to the IP Phone, the menu systems are active and available. Menu items, the Inbox, the Outbox, and Directory entries, are accessed through lists. An up or down arrow appears beside an item to indicate the navigation key you can press to scroll to the next item. Labels appear on the bottom row above the soft keys, in response to items selected in the display. The IP Phone menu system provides access to these menus and submenus.
IP Phone 2001 menu systems Figure 3 IP Phone 2001 display menu hierarchy Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Settings menu 13 Call Services menu The Call Services menu gives the IP Phone 2001 access to Centrex features. The soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004. Any changes made to the 2001 feature key assignments, through the feature menu, apply only when the user is logged on to an IP Phone 2002 or 2004, which has dedicated Feature Keys. The Call Services menu is available after you select a Centrex feature from the list and press OK.
IP Phone 2001 menu systems User menu Use the User menu to: • • • • View your user name View your login type Enable or disable auto login feature Change your password Terminal menu Use the Terminal menu to configure your: • • • View your audio profile Adjust the contrast level of the display Performing a firmware upgrade Call menu The Call menu allows you to access these menus: • • • Feature History Softkey Softkey Status This item allows you to view the Centrex features currently assigned to th
. Connecting the IP Phone 2001 components Follow this procedure to connect the handset to the terminal, and to connect the terminal to the LAN, and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone 2001 into a regular telephone jack. This causes severe damage to the terminal. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. See Figure 4 "IP Phone 2001 connectors" (page 16) , for the location of the connectors.
Connecting the IP Phone 2001 components Procedure job aid This figure shows the location of the connectors on the back of the IP Phone 2001 terminal. Figure 4 IP Phone 2001 connectors Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Logging on Follow this procedure to log on to an IP Phone 2001. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself to that CICM and the Username screen appears. If a firmware upgrade for the IP Phone 2001 is available, the system prompts you to upgrade when you log on. If the terminal is below the minimum level, the only option available is Yes.
Logging on The password screen appears. 5 Enter your password. For security, the password characters are displayed as asterisks (*). 6 If you make an error, press Clear to clear the field, and then enter your password. 7 Press Ok. You are logged on and the Menu screen appears. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Logging off Follow this procedure to log off from the network. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, select Log Off. 2 Press Ok. A confirmation screen appears. 3 Press Yes. You are logged off from the network. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Logging off Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Making calls Follow these procedures to make calls. Navigation • • • • "Making a call using off-hook dialing" (page 21) "Making a call using hands-free dialing" (page 21) "Make a call using predial" (page 22) "Editing a predialed number" (page 22) Making a call using off-hook dialing Follow this procedure to make a call using off-hook dialing. Prerequisites You must be logged on. Procedure Steps Step Action 1 Pick up the handset. You hear a dial tone. 2 Use the dialpad to enter the number.
Making calls Procedure Steps Step Action 1 With the handset in the cradle, press the Line key on the terminal. You hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, lift the handset and speak into the mouthpiece. --End-- Make a call using predial Follow this procedure to use the predial feature to make a call. Prerequisites You must be logged on. Procedure Steps Step Action 1 Use the dialpad to enter the number before you lift the handset.
Editing a predialed number 23 Procedure Steps Step Action 1 Perform one of these steps. • To delete numbers that appear to the left of the cursor, press Bkspc. • To delete numbers that appear to the right of the cursor, press Delete. 2 Use the dialpad to enter the new number. 3 Press Ok to dial the number. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Making calls Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Answering a call Follow this procedure to answer a call. Incoming calls cause the telephone to ring and the Message Indicator lamp to flash. The IP Phone 2001 does not have a hands-free feature. You do not press the not press the Line key to answer a call. You can press the Line during a call to continue to listen to the caller, but you must use the handset to speak to the caller. Prerequisites You must be logged on. Procedure Steps Step Action 1 When the terminal rings, lift the handset.
Answering a call Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Terminating a call Follow this procedure to terminate an active call. The Goodbye is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 2001 " (page 10) for the location of the key. Procedure Steps Step Action 1 Perform one or these actions: • • Return the handset to the cradle. Press the Goodbye key. The call ends. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Terminating a call Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Navigating the menu system Follow the procedure in this section to access and use the menu system. Use the navigation keys to scroll through menus and screens.
Navigating the menu system • • Select the item in the menu, and press Ok. Press the number on the dialpad that corresponds to the menu item. The feature screen opens immediately. --End-- Navigating the Call Services menu Follow this procedure to open the Call Services menu. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press Menu. The main menu opens. 2 From the main menu, select Call Services. 3 Press Ok. The Call Services menu opens.
Navigating the User menu 31 press Ok. The Regional menu opens. See "Navigating the Regional menu" (page 31), for more information. • To configure user account preferences, including changing your user name and password, select User, and press Ok.The User menu opens. See "Navigating the User menu" (page 31), for more information. • To configure terminal preferences, including your audio profile, and performing a firmware upgrade, select Terminal, and press Ok.The Terminal menu opens.
Navigating the menu system Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, select User. 3 Press Ok. The user menu opens. 4 See "Using the User menu" (page 47), for procedures. --End-- Navigating the Terminal menu Follow this procedure to open the Terminal menu. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, select Terminal. 3 Press Ok.
Navigating the Feature menu 3 33 Press Ok. The Call menu opens. 4 Perform one of these actions: • Select Feature, then press Ok.The Feature menu opens. See "Using the Feature menu" (page 61), for procedures. • Select History, then press Ok.The History screen appears. See "Resetting the Inbox or Outbox" (page 57), for procedures. • Select Softkey, then press Ok.See "Resetting soft keys to the defaults" (page 58). --End-- Navigating the Feature menu Follow this procedure to open the Feature menu.
Navigating the menu system Perform one of these actions: 5 • Select Assign, then press Ok. See "Using the Assign menu" (page 61), for procedures. • Select Label, then press Ok. See "Labeling a feature" (page 64), for this procedure. • Select Options, then press Ok. See "Using the Options menu" (page 65), for procedures. • Select Reset, then press Ok. See "Resetting the feature keys to the defaults" (page 63) for this procedure.
. Using the Call Services menu Follow procedures in this section to use the Call Services menu to manage soft key assignments.
Using the Call Services menu 5 Press Ok. The feature is activated. A text description appears in the display identifying the active feature, Forwarded, for example. An asterisk (*) appears next to the item in the menu, to indicate that the feature is active. --End-- Using a soft key to activate a feature Follow this procedure to activate a feature that is assigned to a soft key. Prerequisites You must be logged on.
Resetting soft keys to the default 5 Press the soft key below the number of the key to which you want to assign the feature. The confirmation screen appears. 6 Confirm the action The feature is assigned to the selected soft key. --End-- Removing a feature assignment from a soft key Follow this procedure to remove the feature assignment from a soft key. The feature is still available from the Call Services menu. Prerequisites You must be logged on.
Using the Call Services menu 4 Confirm the action. 5 Press Ok. The soft key assignments are reset to the default. --End-- Viewing soft key assignments Follow this procedure to view a list of soft key assignments. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Call Services menu. 2 From the Call Services menu, select Softkey Status. 3 Press Ok. The Softkey screen appears, showing the current feature assignments.
Viewing feature profiles 39 The soft key labels appear. --End-- Hiding soft key labels Follow this procedure to manually hide the labels. The terminal temporarily hides the soft key labels when it is engaged in a call. Prerequisites You must be logged on. Procedure Steps Step Action 1 On the terminal press the Services key. See figure Figure 1 "IP Phone 2001 " (page 10) , for the location of the Services key. The soft key labels disappear.
Using the Call Services menu The profile appears. --End-- Labeling soft keys Follow this procedure to replace the default soft key label that is associated with a feature. • • The label can be a maximum of 5 characters in length. The label can consist of any alphanumeric characters and dialpad symbols. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Call Services menu. 2 From the Call Services menu, select Label. 3 Press Ok.
. Using the Regional menu Follow the procedures in this section to configure time and date settings that appear in the display. Navigation • • • • • • • "Selecting the language" (page 41) "Selecting the time zone" (page 42) "Enabling Daylight Saving time" (page 42) "Disabling Daylight Saving time" (page 43) "Defining the time format" (page 44) "Defining the date format" (page 45) "Resetting the default time" (page 46) Selecting the language Follow this procedure to select your language preference.
Using the Regional menu The terminal now displays text in the selected language. You return to the previous screen. --End-- Selecting the time zone Follow this procedure to select a time zone. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Regional menu. 3 From the Regional menu, select Time. 4 Press Ok. The Time menu opens. 5 From the Time menu, select Hours from GMT. 6 Press Ok.
Disabling Daylight Saving time Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Regional menu. 3 From the Regional menu, select Time. 4 Press Ok. The Time menu opens. 5 From the Time menu, select Daylight Saving. 6 Press Ok. The Daylight screen appears. 7 Press Ok. The word On appears with a check mark beside it, to indicate the feature is enabled. 8 Press Ok. Daylight Savings Time is enabled. You return to the previous screen.
Using the Regional menu Press Ok. 7 The word On appears with a check mark beside it, to indicate the feature is enabled. Press Clear. 8 Daylight Savings Time is disabled. The word Off appears in the display, with a check mark beside it to indicate the feature is disabled. You return to the previous screen. --End-- Defining the time format Follow this procedure to set the format the terminal uses to display the current time.
Defining the date format 45 The time is displayed in the selected format. You return to the previous screen. --End-- Defining the date format Follow this procedure to set the format the terminal uses to display the current date. The month (mmm) is displayed using an abbreviated name, Oct for example, and not a number. The date format choices are: • • • • mmmdd ddmmm mm/dd dd/mm Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu.
Using the Regional menu The date is displayed in the selected format. You return to the previous screen. --End-- Resetting the default time Follow this procedure to reset the display to the default time format. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Regional menu. 3 From the Regional menu, select Time. 4 Press Ok. The Time menu opens. 5 From the Time menu, select Reset to Defaults.
. Using the User menu Follow these procedures view and edit your User profile. Navigation • • • • "Viewing your user name" (page 47) "Viewing your login type" (page 47) "Viewing, disabling, or enabling Auto Login" (page 48) "Changing your password" (page 49) Viewing your user name Follow this procedure to view your user name. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the User menu.
Using the User menu The terminal can operate in one of two login types: • • Unique—the terminal cannot join a session with an m6350 SoftClient. Joint—the terminal can operate in a joint session with an m6350 SoftClient. In the display, a check mark beside a login type indicates the current mode. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the User menu. 3 From the User menu, select Login Type.
Changing your password 2 From the Settings menu, open the User menu. 3 From the User menu, select Auto Login. 4 Press Ok. 49 The Auto Login screen appears, displaying your Auto Login profile. If you do not have permission to edit this feature, the procedure is finished. 5 If you have permission to edit this feature, click Ok. The Enabled screen appears. A check mark appears if the feature is enabled. 6 Perform one of these steps. • • 7 To enable Auto Login, select Enable.
Using the User menu The password is changed and you return to the previous menu. Use the new password the next time you log on. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the Terminal menu Follow the procedures in this section to view the Terminal settings and adjust the contrast level of the display.
Using the Terminal menu If you do not have permission to edit your audio profile, only one profile appears. This is your Audio profile. The procedure is finished. 4 If you do have permission to edit your audio profile, press Ok on the Local Area Network screen. The Audio menu opens. 5 Press the down navigation key to select an item: Profile, or Default Volumes. 6 If you select Profile, press Ok. The profile is selected and you return to the Terminal menu. The procedures is finished.
Adjusting the contrast level of the display 53 Procedure Steps Step Action 1 From the main menu, select Audio. 2 From the Audio Menu, use the up/down cursor keys to select Default Volumes and press Ok. 3 You are now presented with a list of audio devices whose default volumes may be adjusted. Use the up/down cursor keys to find the device you wish to adjust and press Ok. 4 If you selected Handset or Handsfree, another menu opens.
Using the Terminal menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, select Display. 4 Press Ok. The Contrast screen appears. 5 Perform one of these steps: • • To decrease the contrast, press the up navigation key. To increase the contrast, press the down navigation key. The percentage scale on the screen shows the degree of change.
Viewing and editing the dialpad feedback 4 55 Press Ok. A confirmation screen appears. Confirm the action. 5 A second confirmation screen appears. 6 Confirm the action. The firmware is downloaded. --End-- Viewing and editing the dialpad feedback Use the following procedure to view and edit the dialpad feedback. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, select Audio.
Using the Terminal menu Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Call menu Follow these procedures to use the Call menu. Navigation • • • "Accessing the Feature menu" (page 57) "Resetting the Inbox or Outbox" (page 57) "Resetting soft keys to the defaults" (page 58) Accessing the Feature menu Follow this procedure to open the Feature menu. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu.
Call menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Call menu. 3 From the Call menu, select History. 4 Press Ok. The History screen opens. 5 Press Ok. The Reset Inbox screen appears. 6 Perform one of these steps. • To reset the Inbox, Press Ok. The Inbox is reset. You return to the Call screen. • To reset the Outbox, press the down navigation key. On the Reset Outbox screen, press Ok. The Outbox is reset.
Resetting soft keys to the defaults The soft key assignments are reset to the default. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Call menu Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the Feature menu Follow these procedures to use the Feature menu.
Using the Feature menu The Assign menu opens. --End-- Defining the Key type Follow this procedure to define the key type. On the Features menu, if you select a feature assigned to a soft key, you can change the key type to from Central to Local. Changing the key type to Local causes a change in the Options menu. When a key is defined as Central you get this menu: 1. Key Type, 2. AutoScroll. When you select Local, the second menu item changes to 2. Feature.
Resetting the feature keys to the defaults 63 The key type is assigned and a check mark appears beside the item to indicate that type is active. You return to the Feature screen. --End-- Enabling or disabling AutoScroll If the AutoScroll feature is enabled, the IP Phone automatically directs you to the screen for the active feature. For example, if your second soft key is configured on screen two, and you get a call to that number, the feature screens scroll to page two.
Using the Feature menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. 4 From the Feature menu, select Reset. 5 Press Ok. The Reset screen appears. 6 Press Yes. The keys are reset to the default settings. You return to the Assign menu. --End-- Labeling a feature Follow this procedure to change feature labels associated with soft keys.
Enabling or disabling Auto Hide 65 The new label is applied. You return to the Feature menu. --End-- Using the Options menu Follow this procedure to open the Feature menu. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. 4 From the Feature menu, select Options. 5 Press Ok. 6 The Options menu opens.
Using the Feature menu 6 Perform one of these steps. • • 7 To enable Auto Hide, select Enable. To disable Auto Hide, select Disable. Press Ok. A check mark appears beside the item to indicate if the feature is enabled or disabled. You return to the Options menu. --End-- Defining your default feature Follow this procedure to assign a feature to your default soft key. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu.
Assigning the Outbox to a key Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. 4 From the Feature menu, select Options. 5 Press Ok. The Options menu appears. 6 From the Options menu, select Outbox Feature. 7 Press Ok. The Outbox screen appears, showing a list of soft keys. 8 Scroll through the list to select a key that you want to assign to the Outbox. 9 Press Ok.
Using the Feature menu Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the Directory menu Follow these procedures to use the Directory menu. • To add an entry to the directory from the Inbox, see "Storing a number from the Inbox" (page 74). • To add an entry to the directory from the Outbox, see "Storing a number from the Outbox" (page 78).
Using the Directory menu 5 Use the dialpad to enter the first name and press Ok. The Feature Key Format screen appears. 6 Perform one of these steps • If you want to assign the entry to a soft key, select the key and press Ok. • If you do not want to assign the entry to a soft key, press Ok without selecting a key. The Save screen appears. 7 Press Ok to save your entry. A confirmation screen appears. 8 Perform one of these steps • • • To save the entry, press Yes. The entry is saved.
Deleting an entry from the directory • If you want to edit the number, use the dialpad to enter the number, and press Ok. • If you do not want to edit the number, press OK. 71 The Surname screen appears. 6 Perform one of these steps. • If you want to edit the surname, use the dialpad to enter the name, and press Ok. • If you do not want to edit the name, press OK. The First Name screen appears. 7 Perform one of these steps.
Using the Directory menu Procedure Steps Step Action 1 From the Directory list, select the name you want to delete. 2 Press Ok. The Directory menu opens. 3 Press the down navigation key until the Delete screen appears. 4 Press Ok. A confirmation screen appears. 5 Confirm the action --End-- Making a call using the directory Follow this procedure to make a call using the directory list. Prerequisites You must be logged on.
. Using the Inbox Follow these procedures to use the Inbox feature. See the figure, Figure 1 "IP Phone 2001 " (page 10) , for the location of the Inbox key. Navigation • • • • "Accessing the Inbox" (page 73) "Viewing Inbox call information" (page 74) "Storing a number from the Inbox" (page 74) "Using the Inbox to make a call" (page 75) Accessing the Inbox Follow this procedure to access and use the Inbox. Prerequisites You must be logged on.
Using the Inbox Viewing Inbox call information Follow this procedure to view the information about a call in the Inbox. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press the Inbox key on the terminal. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select a number from the list. 3 Press OK. The Dial screen appears. 4 Press the down navigation key. The Display screen appears.
Using the Inbox to make a call 75 The Edit screen appears. 6 See "Editing a directory entry" (page 70), for this procedure. --End-- Using the Inbox to make a call Follow this procedure to make a call using the Inbox. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press the Inbox key on the terminal. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select the number you want to dial. 3 Press Ok. 4 Select Dial 5 Press Ok.
Using the Inbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the Outbox Follow these procedures to use the Outbox feature. You must assign the Outbox feature to a soft key before you can use it. See "Assigning the Outbox to a key" (page 66). Navigation • • • • "Accessing the Outbox" (page 77) "Viewing Outbox call information" (page 78) "Storing a number from the Outbox" (page 78) "Using the Outbox to make a call" (page 79) Accessing the Outbox Follow this procedure to access and use the Outbox. Prerequisites You must be logged on.
Using the Outbox 3 Perform one of these steps: • • • Select Dial, to call the number. Select Display to view caller information. Select Store to store the number in the directory. --End-- Viewing Outbox call information Follow this procedure to view the information about a call in the Outbox. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press the soft key that you assigned to the Outbox. The Outbox screen appears, showing a list of the 10 most recent outgoing calls.
Using the Outbox to make a call 79 The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select a number from the list. 3 Press OK. The Dial screen appears. 4 Press the down navigation key to select Store. 5 Press Ok. The Edit screen appears. 6 See "Editing a directory entry" (page 70), for this procedure. --End-- Using the Outbox to make a call Follow this procedure to make a call using the Outbox. Prerequisites You must be logged on.
Using the Outbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Call Services The introduction of Call Services gives the IP Phone 2001 access to Centrex features, which are assigned by your system administrator. Any call service features that are provisioned on your line are available when the IP Phone 2001 logs on to the Centrex IP Client Manager (CICM). You can have a maximum of 14 features assigned to your line. The full list of features is accessed through the Call Services menu.
Call Services Logically, some features are available only when the terminal is active, such as Mute. Other features, like Call Forwarding, are available only when the terminal is idle. You cannot change the profile that is associated with a feature. To realize the greatest benefit from soft key assignments, you can assign two features to a single soft key. However, you can only assign two features to the same key as long as one has a Hide when idle profile and the other is Hide when active.
Soft key assignment 83 Table 1 Example 1: Default soft key assignment Key 2004 feature assignment Feature profile 2001 soft key assign ment Automatic soft key assignment on 2001 2 Three Way Call Hide when idle 1 Yes. The feature appears only when the terminal is active. 3 Call Forward Hide when active 1 Yes. The feature appears only when the terminal is idle. 4 Make Set Busy Hide when active 2 Yes. The feature appears only when the terminal is idle.
Call Services Table 2 Example 1: Assign a feature to a soft key 1 (cont’d.) Key 2004 feature assignment Feature profile 2001 soft key assignment 3 Call Forward Hide when active None 4 Make Set Busy Hide when active None 5 Busy Override Hide when idle None 6 Ring Again Never hide None 7 Call Waiting Never hide None Example 2: Reassign a soft key If Three Way Call is replaced by Call Waiting (Hide when idle), the map looks like this.
Soft key assignment 85 Example 4: Replace a feature with one with a like profile When a key has two features assignment to it, you can replace one feature with another with the same profile, without losing the other feature. Therefore, if Call Forward is assigned to key 1, it replaces Make Set Busy, but not Call Waiting. The new map looks like this.
Call Services Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Mute feature The IP Phone 2001 does not have a fixed Mute key, but a Mute feature is available from the feature list. The Mute feature profile is Hide when idle, therefore the item appears in the display only when the handset is active. To activate the Mute feature, see "Activating a feature from the menu" (page 35). To assign the feature to a soft key, see "Assigning a feature to a soft key" (page 36). Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.
Mute feature Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Inbox The IP Phone 2001 has a dedicated fixed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2001 at the time of the incoming call. The information from the display is captured only if the call lasts for more than two seconds. The Inbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped.
Inbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Outbox To use the Outbox, you must assign the Outbox feature to a soft key. After you assign a key, the IP Phone 2001 logs all outgoing calls. The system logs the outgoing key number, time, and date. If the duration of the call is more than two seconds, the system captures the display as it appeared when the call was made. The Outbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped.
Outbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the dialpad to enter text Some screens require you to enter text in order to perform an action, such as changing your password or entering names in the directory. To enter text you use the dialpad on the IP Phone. On the dialpad, keys numbered 2 through 9 each have three letters associated with them. When entering text, press the key once to enter the first letter, twice to enter the second letter, and three times to enter the third letter.
Using the dialpad to enter text • Press the Symbol soft key. A list of symbols opens. • Use the navigation keys to scroll through the list and select the symbol. • Press Ok to save the symbol to the text string you are entering. --End-- Procedure job aid This list shows the output associated with each key on the dialpad. Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Use the IP Phone 2001 with the IP Softphone m6350 Beginning with release (I)SN09, the Call Services menu gives the IP Phone 2001 access to Centrex features; the soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004. Any changes the user makes to the 2001 feature key assignments, through the feature menu, apply only when the user is logged onto an IP Phone 2002 or 2004, which has dedicated Feature Keys.
Use the IP Phone 2001 with the IP Softphone m6350 Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Access Code summary Contact you system administrator for a list of features available on your IP Phone 2001, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes. Table 7 Assigned feature access codes Feature Access Code Feature Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Access Code summary Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) Copyright © 2008 Nortel Networks All Rights Reserved. Release: CICM 10.1 Publication: NN10300-005 Document status: Standard Document revision: 09.01 Document release date: 4 July 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.
