[Standard—Nortel Networks Confidential] Part No.
[Standard—Nortel Networks Confidential] ii Copyright © 2003 Nortel Networks All rights reserved. April, 2003. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
[Standard—Nortel Networks Confidential] iii Nortel Networks Inc. software license agreement This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE AGREEMENT.
[Standard—Nortel Networks Confidential] iv rights to the software and software documentation are governed by Nortel Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections 12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities). b) Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to comply with the terms and conditions of this license.
[Standard—Nortel Networks Confidential] i Contents About this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] ii Setting time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Displaying i2004 information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Resetting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Switching the server control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] iii Do not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 User login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 User logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Appendix A Using the SIP Multimedia PC Client and the i2004 Internet Telephone .
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[Standard—Nortel Networks Confidential] v Tables Table 1 Initializing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Table 2 i2004 quick buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Table 3 Alphanumeric dialing exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Table 4 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard—Nortel Networks Confidential] vii About this guide Welcome This guide describes how to setup and get started using your Nortel Networks i2004 Internet Telephone.
[Standard—Nortel Networks Confidential] viii About this guide Text conventions This guide uses the following text conventions: bold text Indicates the i2004 softkey you need to press Example: Press the Ok softkey. italic text Indicates new terms, document titles Example: See the i2004 Internet Telephone User Guide.
[Standard—Nortel Networks Confidential] About this guide ix Related publications Other publications related to the i2004 Internet Telephone User Guide: • • SIP Multimedia PC Client User Guide SIP Personal Agent User Guide How to get help If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
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[Standard—Nortel Networks Confidential] 1 Chapter 1 Setting up and initializing your i2004 Internet Telephone This section describes how to setup and initialize your i2004 Internet Telephone. Tip: Your system administrator must ensure that your network is prepared for you to setup and initialize your i2004 Internet Telephone.
[Standard—Nortel Networks Confidential] 2 Chapter 1 Setting up and initializing your i2004 Internet Telephone The following picture shows an i2004 Internet Telephone: 6 Line buttons Hold button Set lamp Goodbye button Primary line button Display 4 softkeys Navigation buttons Handsfree button Mute button with LED Headset button with LED with LED Volume control Quick buttons Installing your i2004 Internet Telephone Warning: Severe damage will occur if this set is plugged into an ISDN connection.
[Standard—Nortel Networks Confidential] Chapter 1 Setting up and initializing your i2004 Internet Telephone a 3 For a telephone not sharing a LAN access with a PC: Connect one end of the Ethernet cable to the Ethernet plug (identified with a network icon) on the telephone, and the other end to your 10/ 100-BaseT Ethernet jack.
[Standard—Nortel Networks Confidential] 4 Chapter 1 Setting up and initializing your i2004 Internet Telephone Initializing your i2004 Internet Telephone Tip: Your i2004 Internet Telephone may be pre-configured or may require a partial or total initialization. Refer to “Initializing options” on page 5.
[Standard—Nortel Networks Confidential] Chapter 1 Setting up and initializing your i2004 Internet Telephone 5 Table 1 Initializing options When you power up your i2004 Internet Telephone ... if the display shows that the server is unreachable and continuously resets 01/01 12:00 am Then .... go to “Setting DHCP parameters” on page 77 and follow the steps in the order they appear. Server unreachable Restarting . . .
[Standard—Nortel Networks Confidential] 6 Chapter 1 Setting up and initializing your i2004 Internet Telephone Table 1 Initializing options When you power up your i2004 Internet Telephone ... Then .... if the telephone successfully connects to the the i2004 has been provisioned but a user server and the display prompts you for your has not been assigned. Go to “Step 2: login id Logging in to your i2004 Internet Telephone” on page 7.
[Standard—Nortel Networks Confidential] Chapter 1 Setting up and initializing your i2004 Internet Telephone 7 Figure 1 Enter Activation Key screen Activate 06/06 9:31 am Enter Activation Key And Press Ok > Ok Alpha Tip: Your system administrator will provide you with an activation key. Enter the activation key and press the Ok softkey, the following screen displays: Figure 2 Unprovisioned Device - Contacting Database Display Activate 06/06 9:31 am Provisioning . . .
[Standard—Nortel Networks Confidential] 8 Chapter 1 Setting up and initializing your i2004 Internet Telephone Figure 3 shows user "tom" logging in. Tip: When typing in your user name, you only need to type in the "user" portion of the name, not the @domain portion. Figure 3 Newly provisioned device login display User Login 06/06 9:31 am Enter ID and Press Login: > Tom Login NoAlpha Figure 4 shows user "tom" entering his password of "guest".
[Standard—Nortel Networks Confidential] Chapter 1 Setting up and initializing your i2004 Internet Telephone 9 Figure 5 Entering Logon Time 06/06 Tom 9:31 am Enter Logon Time: 1 >[hours] Login UseProv Days Cancel Enter the amount of time you want to be logged in or press the UseProv softkey to use the network provisioned values. Then, press the Login softkey. Tip: If you specify a Logon Time (for example, 1 hour) then the telephone will automatically log off after that time.
[Standard—Nortel Networks Confidential] 10 Chapter 1 Setting up and initializing your i2004 Internet Telephone Figure 6 Idle Screen Tom OnHook 06/06 9:31 am Welcome View Servcs DND Config Tip: The idle screen text (for example, "Welcome") can be changed and may vary depending on what has been provisioned. Refer to “Setting the idle display of the i2004 Internet Telephone” on page 30 for more information.
[Standard—Nortel Networks Confidential] Chapter 1 Setting up and initializing your i2004 Internet Telephone 11 To upgrade firmware Tip: If there is a newer firmware load for your i2004 Internet Telephone then you need to upgrade.
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[Standard—Nortel Networks Confidential] 13 Chapter 2 Introducing the i2004 Internet Telephone This section describes: the features and services available on your i2004 Internet Telephone and some basic functions to get you started using your phone. Your i2004 Internet Telephone: features and services Your i2004 Internet Telephone is a device that is as familiar and easy to use as your traditional telephone, yet capitalizes on all the new capabilities available from your internet connection.
[Standard—Nortel Networks Confidential] 14 Chapter 2 Introducing the i2004 Internet Telephone — — — — — multiple user logon inbox outbox address book list of Buddies Your i2004 Internet Telephone also provides features not available on traditional phone systems including: • • instant messages—send, receive and reply to instant messages on your i2004 Internet Telephone. stock query—obtain stock quotes directly on your i2004 Internet Telephone display.
[Standard—Nortel Networks Confidential] Chapter 2 Introducing the i2004 Internet Telephone 15 Some useful terms you should know The i2004 Internet Telephone may look like a regular telephone but there are some important differences that you need to keep in mind. Multiple user logon Your i2004 Internet Telephone can support up to 6 lines. That means that 6 different people can log on to a single i2004 Internet Telephone to receive and place calls.
[Standard—Nortel Networks Confidential] 16 Chapter 2 Introducing the i2004 Internet Telephone Address book Your personal network-based address book is a key tool for managing addresses. You can save your addresses for quick call access as well as organize addresses into groups. Inbox Your i2004 Internet Telephone keeps track of all the calls you receive which you can view by pressing the inbox button.
[Standard—Nortel Networks Confidential] Chapter 2 Introducing the i2004 Internet Telephone 17 Getting to know the i2004 i2004 buttons Your i2004 Internet Telephone includes buttons that provide instant access to features of the set.
[Standard—Nortel Networks Confidential] 18 Chapter 2 Introducing the i2004 Internet Telephone Using the i2004 quick buttons The i2004 quick buttons provide pre-programmed service access with a touch of a button.
[Standard—Nortel Networks Confidential] Chapter 2 Introducing the i2004 Internet Telephone 19 Table 2 i2004 quick buttons Pressing this quick button... Activates this function and softkeys... Address book Access to a network-based address book.
[Standard—Nortel Networks Confidential] 20 Chapter 2 Introducing the i2004 Internet Telephone Table 2 i2004 quick buttons Pressing this quick button... Activates this function and softkeys... Switch Server Allows you to select an alternate server. A display prompts "Use Alternate Server?" and displays the IP and Port of the alternate server.
[Standard—Nortel Networks Confidential] Chapter 2 Introducing the i2004 Internet Telephone 21 The i2004 display The i2004 Internet Telephone display is organized as follows: line button user label line buttons line buttons Tom 06/06 9:31 am OnHook status main display primary line line status icon time and date Welcome View Servcs DND Config softkey labels softkeys • • • the main display, when idle, shows the day and time, the online s
[Standard—Nortel Networks Confidential] 22 Chapter 2 Introducing the i2004 Internet Telephone Entering alphanumeric characters You can make a call by dialing a telephone number or by dialing a person’s alphanumeric address (for example, jdoe@domain.com). Alphanumeric dialing refers to the spelling of names or words by dialing alphabetic characters co-located with the numbers on the numeric dialpad of your i2004 Internet Telephone.
[Standard—Nortel Networks Confidential] Chapter 2 Introducing the i2004 Internet Telephone 23 Tip: To enter an uppercase letter, press the up navigation button following the entered letter. To change to lowercase press the down navigation button following the entered letter. The back navigation button erases the last character. To enter a space, press the right navigation button. In alphanumeric dialing, the 1 button represents the following characters: Table 4 Symbols Character Name @ at .
[Standard—Nortel Networks Confidential] 24 Chapter 2 Introducing the i2004 Internet Telephone • • use the * dialpad button to return to the beginning of a list and the # button to go to the end of a list to capitalize a letter, first enter the letter using the dialpad and the press the up navigation button to apply capitalization Recognizing common i2004 Internet Telephone icons. The i2004 Internet Telephone displays various icons to indicate call and feature status.
[Standard—Nortel Networks Confidential] Chapter 2 Introducing the i2004 Internet Telephone 25 Table 5 i2004 Internet Telephone icons Icon Meaning message waiting instant message missed call i2004 Internet Telephone User Guide
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[Standard—Nortel Networks Confidential] 27 Chapter 3 Configuring the i2004 Internet Telephone This section describes the settings that you can customize on your i2004 Internet Telephone. The Configuration menu of the i2004 Internet Telephone includes the following options: 1 Contrast Setting 2 Preferences 3 Idle Display 4 Location 5 Time Preferences 6 Display Version 7 Reset Phone 8 Switch Controller Tip: For quick selection, press the number on the dialpad that corresponds to the menu item.
[Standard—Nortel Networks Confidential] 28 Chapter 3 Configuring the i2004 Internet Telephone Adjusting the contrast settings To set how light or dark the characters appear on your LCD display 1 Press the Config softkey. 2 Highlight the Contrast Setting option and press the Select softkey. 3 Use the navigation left and right buttons to make the display lighter or darker. 4 Press the Ok softkey when you are satisfied with the contrast, or the Cancel softkey to cancel any changes to the display.
[Standard—Nortel Networks Confidential] Chapter 3 Configuring the i2004 Internet Telephone 29 Setting IM display You can choose to block all incoming instant messages so that the text does not appear on the telephone display. The default setting is ON. To change the IM display setting 1 Press the Config softkey. 2 Highlight the Preferences option and press the Select softkey. 3 Highlight the IM Display option and press the Change softkey.
[Standard—Nortel Networks Confidential] 30 Chapter 3 Configuring the i2004 Internet Telephone Setting the idle display of the i2004 Internet Telephone You can customize a text label to display when your telephone is idle.To set the idle display of the telephone 1 Press the Config softkey. 2 Highlight the Idle Display option and press the Select softkey. The display shows Set Idle Display: and a text label.
[Standard—Nortel Networks Confidential] Chapter 3 Configuring the i2004 Internet Telephone 31 Setting time preferences You can choose how the date and time displays on your telephone screen and set your time zone. Time Prefs 06/06 9:31 am Date Format: DD/MM Timezone: Central Standa Time Format: 12-hour DateFm TmZone TimeFm Ok Tip: Use the left and right navigation buttons to horizontally scroll the text.
[Standard—Nortel Networks Confidential] 32 Chapter 3 Configuring the i2004 Internet Telephone 3 Press the TmZone softkey. A list of time zone choices appears on the screen. 4 Highlight the time zone format you want and press the Select softkey. 5 Press Ok to exit or choose another Time Preferences option. Tip: Use the left and right navigation buttons to horizontally scroll the time zone descriptions. Changing the time format To specify how the clock will display time 1 Press the Config softkey.
[Standard—Nortel Networks Confidential] Chapter 3 Configuring the i2004 Internet Telephone 33 Resetting your i2004 Internet Telephone To reset your phone to reconnect to the server 1 Press the Config softkey. 2 Highlight the Reset Phone option and press the Select softkey. 3 Press the Ok softkey to confirm the reset, or cancel to return to the idle display.
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[Standard—Nortel Networks Confidential] 35 Chapter 4 Making calls This section describes the various ways that you can place and receive calls on your i2004 Internet Telephone. Getting started: i2004 functions The i2004 Internet Telephone functions table lists the steps to follow for some of the functions you will use on an everyday basis. Table 6 i2004 Internet Telephone functions To... Do this... Place a call 1.
[Standard—Nortel Networks Confidential] 36 Chapter 4 Making calls Table 6 i2004 Internet Telephone functions To... Do this... Place a conference call 1. After initiating or receiving a call, press the NewCall softkey to invite an additional party to the conversation. 2. Dial a phone number or enter an alphanumeric address. You will hear the second number ring. 3. Wait for an answer, then press the Join softkey. 4. Hang up the handset or press the Goodbye softkey to disconnect from the conference.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 37 Press • • • • VMail to dial your voice mailbox Redial to dial the last number you called Alpha/NoAlph to activate alphanumeric dialpad characters Subject to select a call subject to add to you call Placing a call You can make calls with your i2004 Internet Telephone in any of the following ways: To make a call with the... Do this...
[Standard—Nortel Networks Confidential] 38 Chapter 4 Making calls Entering an address To make a call you can dial a number (numeric address such as, 555-1212) or an alphanumeric SIP address (jdoe@domain.com). To enter an address using the dialpad 1 Dial the number using the dialpad. When dialing, the left navigation button acts as a backspace button. 2 When you finish dialing the number, the phone automatically places the call if nothing has been entered for a short time.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 2 39 Press the Select softkey. The subject text will appear on the screen of the person you are calling (if their device supports this feature). Tip: If you have access to the SIP Personal Agent then you can quickly customize your list of subjects. For more information refer to the SIP Personal Agent User Guide.
[Standard—Nortel Networks Confidential] 40 Chapter 4 Making calls After you have answered a call The following softkey options are available to you after answering a call.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 41 Receiving a second call If you are on an active call and someone else tries to call you on the same line, the the i2004 Internet Telephone will alert you with an audible beep and the ringing call information will appear on the display. For example: 1 While mjane and jdoe are talking, jdoe receives an incoming call from csmith. 2 An audible beep alerts jdoe of the incoming call from csmith.
[Standard—Nortel Networks Confidential] 42 Chapter 4 Making calls jdoe 06/06 9:31 am jdoe From: mjane From: csmith Transfr Audio NewCall Join Switching between active calls on the same line To switch between calls that are on the same line 1 Use the navigation buttons to highlight the inactive call. 2 Press the line button associated with the call or press the Switch softkey to switch calls.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 43 1 jdoe uses the navigation buttons to highlight the inactive call with mjane. 2 jdoe presses the Switch softkey or the line button next to jdoe’s name on the screen. The call between csmith and jdoe is put on hold. 3 Once again, the call between mjane and jdoe becomes active, and mjane’s line remains highlighted. The phone icons on the screen indicate the state of both calls. 4 When the active call is switched, the display changes.
[Standard—Nortel Networks Confidential] 44 Chapter 4 Making calls Placing a conference call The i2004 Internet Telephone allows you to connect calls together to form a conference. While on a call, you can initiate a conference call to connect new parties to the call. To place a conference call using the NewCall softkey 1 Press the NewCall softkey. Your current call is automatically put on hold. 2 Enter the new address. 3 Press the Send softkey. The new address begins to ring.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 45 Placing a call on hold To place a call on hold 1 Press the Hold button to place the other party on hold. The hold icon beside the line button flashes. 2 Press the Hold button a second time or press the line button associated with the call on hold to resume the conversation. Tip: If someone else puts you on hold (remote hold) the hold icon on your display flashes.
[Standard—Nortel Networks Confidential] 46 Chapter 4 Making calls 5 Press the Ok softkey to return to an idle display or, if the transfer failed, press the line key to reconnect the call. Call transfer with consult While on a call, you can call another address, speak with the person at the new address, and then transfer the original call to the new address. You must be the caller in order to initiate a transfer with consult. To transfer with consult 1 Press the Trnsfr softkey.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 47 Table 8 Softkey options for ringing calls Softkey Description Decline Stops the call from ringing (does not advance to the next ring list). The call is cancelled and a message is sent to the caller. Note: Decline stops a call from ringing on all devices defined in your ring list. Ignore Stops the call from ringing on your i2004 Internet Telephone (call handling depends on the feature settings).
[Standard—Nortel Networks Confidential] 48 Chapter 4 Making calls To decline an incoming call without a reason 1 Press the Decline softkey. 2 Press the Ok softkey to decline the call. The calling party receives a busy signal. Or press the Cancel softkey to cancel the decline. The original ringing display appears. To decline an incoming call with a reason 1 Press the Decline softkey. 2 Press the Reason softkey. A selection of different text messages is displayed.
[Standard—Nortel Networks Confidential] Chapter 4 Making calls 2 49 Press the Ok softkey to pass the call. The call is handled by your ring list. When the ring list is exhausted, the caller receives a busy signal. Or press the Cancel softkey to cancel the ignore process. The original ringing display appears. Tip: For more information about creating a ring list refer to the SIP Personal Agent User Guide.
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[Standard—Nortel Networks Confidential] 51 Chapter 5 Managing your calls This section describes how to manage your calls efficiently using both the i2004 Internet Telephone quick buttons and more advanced features in the View menu. The View menu option provides you with the following options: 1 Buddies 2 Presence 3 Call Subject 4 Reject Reasons 5 Line Information 6 Inbox 7 Address Book 8 Outbox Tip: For quick selection, press the number on the dialpad that corresponds to the menu item.
[Standard—Nortel Networks Confidential] 52 Chapter 5 Managing your calls Some of these items can also be accessed using the quick buttons. Address book Inbox Outbox Accessing the list of Buddies You can maintain a list of users on your system that you frequently contact, using the SIP Personal Agent. Through the View menu on your i2004 Internet Telephone you can see who in your list of Buddies is Online, Offline, Busy, Be Right Back, Out-to-Lunch and Away.
[Standard—Nortel Networks Confidential] Chapter 5 Managing your calls 53 2 Highlight the Presence option and press the Select softkey. Your current presence status appears on the display and you are prompted to change it. 3 Press the Yes softkey. A list of presence options appear (use the navigation buttons to scroll through the list). 4 Highlight a presence option and press the Select softkey. The display shows your new presence status and prompts you to confirm. 5 Press the Ok softkey to confirm.
[Standard—Nortel Networks Confidential] 54 Chapter 5 Managing your calls Adding reject reasons When you are unable to answer a call you can send a message telling the caller why you cannot answer. The reject reason text can be up to 40 characters in length however you must scroll to see messages longer than 24 characters. To create call reject reasons 1 Press the View softkey. 2 Highlight the Reject Reasons option and press the Select softkey. 3 Press the Add softkey and enter the desired text.
[Standard—Nortel Networks Confidential] Chapter 5 Managing your calls 55 Using the inbox options Your i2004 Internet Telephone maintains an inbox list of calls that you returned. You can access this list through the View softkey or by pressing the inbox quick button .
[Standard—Nortel Networks Confidential] 56 Chapter 5 Managing your calls To call an inbox entry while on an active call 1 Press . (Use the navigation buttons to highlight a particular inbox if more than one user is logged in, and press the Select softkey to access that inbox.) 2 Highlight an entry or enter the number associated with the entry. 3 Press Select. The active call is automatically put on hold and the new call rings.
[Standard—Nortel Networks Confidential] Chapter 5 Managing your calls 57 Managing your address book The i2004 Internet Telephone allows you to keep a list of addresses. Accessing your address book To access your address book and make a call 1 Press . (Or press the View softkey, highlight the address book option and press the Select softkey.) 2 Use the navigation buttons to highlight an entry. 3 Press the Call softkey to place a call.
[Standard—Nortel Networks Confidential] 58 Chapter 5 Managing your calls 3 Enter the changes. (Use the left and right navigation buttons to delete characters within the entry.) 4 Press the Ok softkey to commit the changes or Cancel to cancel the changes. Managing your outbox The i2004 Internet Telephone keeps a list of all your outgoing calls. Accessing your outbox To access your outbox and make a call 1 Press . (Or press the View softkey, highlight the Outbox option and press the Select softkey.
[Standard—Nortel Networks Confidential] Chapter 5 Managing your calls 59 Saving an outbox entry to the address book To save an entry in your outbox to your address book 1 Highlight the entry and press the right navigation button to access entry details. 2 Press the Save softkey. The display prompts, “Save as?”. You can change the entry text. 3 Press the Save softkey again. The display confirms the address book update.
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[Standard—Nortel Networks Confidential] 61 Chapter 6 Advanced features and services The Services menu gives you access to many advanced i2004 features: 1 Stock Query 2 Send IM 3 Call Forward 4 Do Not Disturb 5 User Login 6 User Logout Tip: For quick selection, press the number on the dialpad that corresponds to the menu item. Use the up and down navigation buttons to scroll through the Configuration menu list.
[Standard—Nortel Networks Confidential] 62 Chapter 6 Advanced features and services Stock query Your i2004 Internet Telephone can be set up to display stock quotes on the display. Note: This feature may not be activated for your system. Contact your system administrator for more information. To setup the stock query feature 1 Select the Servcs softkey. 2 Highlight the Stock Query option and press the Select softkey. 3 Enter the symbol of the stock that you want to query.
[Standard—Nortel Networks Confidential] Chapter 6 Advanced features and services 4 Press the Submit button. The display may change briefly to show that the query is in progress. When the query is complete, the result is displayed. 5 Press the Save softkey. The display prompts you to remove the stock. 6 Press the Remove softkey to delete this entry. 63 Instant messaging You can send a message that will appear on the telephone display of another user on the system.
[Standard—Nortel Networks Confidential] 64 Chapter 6 Advanced features and services 6 Press the Send softkey. A confirmation message appears. Handling incoming instant messages When your i2004 Internet Telephone beeps to alert you of a new instant message (IM), you can 1 Use the navigation buttons to scroll through the IM text. 2 Use the Detail softkey to view details about the IM — Press Call to call the sender of the IM. — Press the Reply softkey to reply to an IM.
[Standard—Nortel Networks Confidential] Chapter 6 Advanced features and services 4 65 Press the Forwrd softkey. Once you complete setting up the forwarding, the display on your phone set briefly changes to indicate that calls are now forwarded. The telephone icon next to the line button becomes hollow. Note: If there is more than one user logged into the i2004 Internet Telephone then you must press the line button next to the line you want to forward.
[Standard—Nortel Networks Confidential] 66 Chapter 6 Advanced features and services Do not Disturb (DND) The Do not Disturb feature blocks all calls on a per line basis and prevents them from ringing on your i2004 Internet Telephone. If your i2004 Internet Telephone is the only device defined in your first ring list then any incoming calls will be directly sent to the next ring list.
[Standard—Nortel Networks Confidential] Chapter 6 Advanced features and services 67 User logout To log out as an i2004 Internet Telephone user 1 Press the Servcs softkey. 2 Highlight the User Logout option and press the Select softkey. The screen prompts you to indicate your line (if there is more than one user logged in) and then for your password. 3 Enter your password. 4 Press the Logout softkey.
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[Standard—Nortel Networks Confidential] 69 Appendix A Using the SIP Multimedia PC Client and the i2004 Internet Telephone You can use your i2004 Internet Telephone to provide premium-quality voice communication while your PC, with the SIP Multimedia PC Client, provides advanced IP and multimedia services. For more information about this SIP Multimedia PC Client Set refer to the SIP Multimedia PC Client User Guide.
[Standard—Nortel Networks Confidential] 70 Using the SIP Multimedia PC Client and the i2004 Internet Telephone Figure 7 Preferences - i2004 2 Check Use the i2004… to indicate that you want the i2004 Internet Telephone to provide premium-quality voice while the PC provides advanced IP and multimedia services. 3 Enter the port number (and optionally the MAC address) for the i2004 Internet Telephone.
[Standard—Nortel Networks Confidential] Using the SIP Multimedia PC Client and the i2004 Internet Telephone 71 5 Check whether the SIP Multimedia PC Client should route voice to/from the telephone set for private IP addresses.This option may be required if you are using a private LAN in a home office.This is not usually required for work office use.The default for this feature is not active. This step is optional. 6 Click Ok to save your changes or Cancel to exit without saving.
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[Standard—Nortel Networks Confidential] 73 Appendix B Troubleshooting This section includes instructions for resolving some common problems that you may encounter. Locating the MAC address Examine your i2004 Internet Telephone set. A white label on the bottom of the set shows a series of two digit numbers (similar to 00 60 38 XX XX XX) that make up the device’s MAC address. Write this sequence down for later use.
[Standard—Nortel Networks Confidential] 74 Troubleshooting 2 Press the Config softkey and select the Reset Phone option. Call does not connect Before reporting a network problem ensure that you are using the correct address to call someone. Using SIP addresses versus IP addresses Rather than dialing an IP address (for example, ron@12.134.47.78), remember to use the SIP address (for example, ron@acme.com).
[Standard—Nortel Networks Confidential] Troubleshooting 75 Quality of service information In order to improve your service or perhaps, to determine a solution to a quality issue, your service provider may ask you to record quality of service information for your calls. To view quality of service information for an answered call 1 Press the QoS softkey. 2 Note the information displayed for the media stream of this call.
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[Standard—Nortel Networks Confidential] 77 Appendix C Setting DHCP parameters After you power up your i2004 Internet Telephone, if the display indicates that the server is unreachable and it continuously resets then you need to configure some parameters. 01/01 12:00 am Server unreachable Restarting . . . Things to consider when setting parameters • • • • • Enter requested information in the menu fields by pressing the number keys on the dialpad. Press the * key to enter a period (".
[Standard—Nortel Networks Confidential] 78 Setting DHCP parameters Begin the initialization process To begin the initialization process, at the flashing Nortel Networks screen, quickly press each of the four softkeys (located at the bottom of the display screen) once, pressing from left to right. Tip: If you miss the flashing introduction screen, unplug and plug in your i2004 Internet Telephone to reach the configuration screen where you can press the softkeys. If your network supports DHCP go to page 78.
[Standard—Nortel Networks Confidential] Setting DHCP parameters 79 Table 9 Setting DHCP configuration parameters Parameter Value Definition DHCP (enable) 1 Yes DHCP (full or partial) 1 Partial S1 IP Primary server (IP Client Manager or SIP Multimedia PC Client) IP address S1 PORT 5000 Primary server port S1 ACTION 1 Primary action code (must be set to 1) S1 RETRY Count 1 Primary retry count S2 IP Secondary server (IP Client Manager
[Standard—Nortel Networks Confidential] 80 Setting DHCP parameters If your network does not support DHCP If your network does not support DHCP NN10042-113 1 Enter a 0 on the dialpad, to indicate that DHCP is not supported. 2 Follow the prompts to set all necessary parameters as described in Table 10.
[Standard—Nortel Networks Confidential] Setting DHCP parameters 81 Table 10 Setting non-DHCP parameters Parameter Value Definition SET IP IP address of your i2004 Internet Telephone provided by your system administrator NETMSK Subnet Mask provided by your system administrator DEF GW Default gateway IP network address provided by your system administrator S1 IP Primary server (IP Client Manager or SIP Mul
[Standard—Nortel Networks Confidential] 82 Setting DHCP parameters After pressing the Ok softkey on the last configuration parameter, you will see a message "Locating Server". Where to go next After the i2004 Internet Telephone has successfully located the server, follow the instructions in the following table. Table 11 Initializing options after setting parameters If ... Then ....
[Standard—Nortel Networks Confidential] 83 Appendix D Customer support You can order the following parts and supplies for your i2004 Internet Telephone from your authorized distributor as follows: Table 12 Separately orderable parts Description Part number Power supply - North America A0619627 Power supply - Europe A0619635 Power supply - Australia, New Zealand A0647042 Power supply - Japan A0828858 Power supply - Ireland A0656598 Ethernet cat 5 cable (7 foot) A0648375 Footstand assembly - (c
[Standard—Nortel Networks Confidential] 84 Customer support NN10042-113
[Standard—Nortel Networks Confidential] 85 Index A contacts 51 acronyms viii contrast 28 activation key 6 conventions, text viii adding subjects to a call 38 address book 57 D adjusting contrast 28 declining a call 47 advanced features and services 61–67 DHCP configuration parameters 79 non-DHCP parameters 81 alphanumeric characters 22 alphanumeric symbols 23 answering a second call 41 directories 57 domain 74 attended call transfer 46 audio problems 74 automatic call reject 66 E end a call
[Standard—Nortel Networks Confidential] 86 Index hold 45 I R receiving a second call 41 rejecting a call 66 icons 24 reset 33, 73 ignore 48 returning missed calls 55 IM , see instant messages incoming call options answering a call 46 ignoring a call 48 redirecting a call 47 rejecting a call 47 S server control 33 setting contrast 28 initializing 4 begin the initialization process 78 enter an activation key 6 setting up before you begin 1 connecting 2 initializing 4 instant messages 64 SIP addr
