Title page Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for BlackBerry User Guide
Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-101 Document status: Standard 04.03 Document release date: November 2009 Copyright © 2007–2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Nortel MCC 3100 for BlackBerry application . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 MCC 3100 for BlackBerry feature overview . . . . . . . . . . . . . .
Contents Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 27 Clearing the MCC 3100 for BlackBerry database . . . . . . 27 Uninstalling the MCC 3100 for BlackBerry application . . . 27 Determining the software version . . . . . . . . . . . . . . . . . . . . . . 28 Configuring your MCC 3100 for BlackBerry . . . . . . . . . . . 31 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Advanced Configuration settings . . . . . . . . . . . . . . . . .
Contents Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Access Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Quick and Convenience keys . . . . . . . . . . . . . . . . . . . . . . 55 SEND and END buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Native Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 83 Searching the corporate directory . . . . . . . . . . . . . . . . . . 84 Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Deleting a group . . . . . . .
Welcome Welcome This section contains the following topics: • “Your new Nortel MCC 3100 for BlackBerry application” on page 7 • “New in this release” on page 7 • “MCC 3100 for BlackBerry feature overview” on page 10 • “Language support” on page 11 • “Related publications” on page 12 Your new Nortel MCC 3100 for BlackBerry application The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry application allows you to achieve real-time communication with the Nortel Mobile Communication
Welcome Revision history November 2009 Standard 04.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Technical information was updated. November 2009 Standard 04.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Updated information about Call Intercept. October 2009 Standard 04.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. June 2009 Standard 03.07.
Welcome include links to multimedia presentations, and to “Cellular data plan use of MCC 3100 for BlackBerry” on page 15. November 2008 Standard 03.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to correct content in “Device handoff” on page 71 and “Clearing missed calls” on page 103. November 2008 Standard 03.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Corrections were made to the upgrade procedures.
Welcome MCC 3100 for BlackBerry feature overview MCC 3100 extends the enterprise collaboration functionality to a Research in Motion (RIM) BlackBerry mobile device using a data (Internet) connection over the cellular network. With MCC 3100, you can perform the following tasks: • Associate a single number, such as your office extension, with all of your outbound calls. • Answer office calls on your BlackBerry.
Welcome — Dial a number on the keypad — Select a number from the Quick Dial list — Select a buddy and choose a contact method (voice call or IM) — Select a record in the History log, native address book, Voice Mail or IM session pane, and then start a new communication session. • Available outbound call modes: — Call-me-First: Call-me-First calls take two steps to complete. First, the MCG 3100 calls you at a chosen location. After you answer, the MCG 3100 calls the second party.
Welcome • Dutch • English • French • German • Japanese • Norwegian • Swedish When you install the client loads using the over the air download method, the system recommends a software load that matches the operating system, features, and language of your device. Each MCC 3100 for BlackBerry load contains all the supported languages. The MCC 3100 for BlackBerry displays in your configured language.
Getting started Getting started This section contains the following topics: • “Before you begin” on page 13 • “System and network requirements” on page 13 • “Subscriber identity module (SIM) card” on page 15 • “Cellular data plan use of MCC 3100 for BlackBerry” on page 15 • “Battery life” on page 17 • “Accessing Help” on page 17 Before you begin Before you install the MCC 3100 application, complete the following checklist: • Install the latest version of the BlackBerry Desktop Manager software
Getting started The MCC 3100 for BlackBerry has the following system requirements. Table 1: System requirements Hardware and software Type Operating system Research in Motion BlackBerry operating system, V4.0 and later. Memory Minimum of 20 megabytes (MB) of Flash memory on your BlackBerry.
Getting started highlighted, the trackball causes the menu to appear. This document covers the user interface of the other BlackBerry devices, where the trackball causes the menu to appear. Enterprise requirements The MCG 3100 requires the following applications at the enterprise site: • Mobile Communication Gateway 3100 (MCG 3100) • Supported enterprise communication server (ECS) programmed with an account for each user.
Getting started Table 2: Cellular data plan usage Command Bytes (Approximate) Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 90 seconds) 700 Sample calculation Using the following assumption for a MCC 3100 user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.
Getting started Battery life The battery life of your device varies on the amount of usage. When operating in standby mode, expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network. There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then you should contact Nortel Support to discuss the scenario.
Getting started Figure 1: Help pane 18 NN42030-101 MC 3100 3.1 Standard 04.
Installing your MCC 3100 for BlackBerry Installing your MCC 3100 for BlackBerry This section contains the following topics: • “Installing or upgrading the software” on page 19 • “Uninstalling MCC 3100 for BlackBerry” on page 27 • “Determining the software version” on page 28 Installing or upgrading the software This section describes how to install or upgrade the Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry on a supported BlackBerry device.
Installing your MCC 3100 for BlackBerry • “Installing your new MCC 3100 for BlackBerry over the air” on page 22 • “Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server (BES)” on page 23 • “Upgrading MCC 3100 for BlackBerry from a computer” on page 23 • “Upgrading MCC 3100 for BlackBerry over the air” on page 25 • “Performing an upgrade for a major release” on page 26 Note: Before you upgrade for a major release, for example, Release 2.x to Release 3.
Installing your MCC 3100 for BlackBerry 3. Click Save. 4. Navigate to the folder where you want to store the software file on your computer, and click Save. 5. Unzip the software files and save them to a folder on your computer. 6. Connect the BlackBerry to your PC using a Universal Serial Bus (USB) cable. 7. Launch the BlackBerry Desktop Manager on your PC by choosing Start, Programs, BlackBerry, Desktop Manager. 8. Click Application Loader. 9. On the Application Loader Wizard, click Next. 10.
Installing your MCC 3100 for BlackBerry Installing your new MCC 3100 for BlackBerry over the air You can maintain MCC 3100 software directly from your BlackBerry using a wireless or over the air (OTA) connection to the internet. To complete the initial installation, open a browser on your BlackBerry, access the software Web site, and download and install the software.
Installing your MCC 3100 for BlackBerry 5. To install different software, a. Select All other software for your platform. b. Select Menu, Get Link. c. Scroll to the software, highlight the Installable link. 6. Select Menu, Get Link. 7. Click Download. 8. If you are upgrading the software, click Yes at the prompt. 9. Select licensing and security boxes that might appear during the installation. 10. Restart your BlackBerry if prompted. 11.
Installing your MCC 3100 for BlackBerry http://:8282/adminserver/userportal.html https://:8553/adminserver/userportal.html Note: Obtain the actual hostname and port settings from your system administrator. 3. Locate the software files required for your BlackBerry and click Download. 4. Click Save. 5. Navigate to the folder where you want to store the software file on your computer, and click Save. 6.
Installing your MCC 3100 for BlackBerry 21. Click Yes to restart your BlackBerry. 22. Complete other installation tasks, such as the installation of a security certificate, if directed by your system administrator. Note: The upgrade procedure retains application data. To remove the data associated with the previous version of the application, clear the database the first time you run the upgraded application.
Installing your MCC 3100 for BlackBerry c. Scroll to a load, and highlight the Installable link. 5. Select Menu, Get Link. 6. Click Download. 7. Click Yes at the upgrade prompt. 8. Select licensing and security boxes that might appear during the installation. 9. Restart your BlackBerry if prompted. 10. If you receive an error message (such as MCC3100_BB-3 not found) when you attempt to start the MCC 3100 for BlackBerry, you must reinstall the software.
Installing your MCC 3100 for BlackBerry page 20 or “Installing your new MCC 3100 for BlackBerry over the air” on page 22. 3. Follow “Initial configuration” on page 31, using the information in Table 3 "Upgrade configuration parameters" on page 26. Uninstalling MCC 3100 for BlackBerry Use the following procedures to uninstall the MCC 3100 for BlackBerry.
Installing your MCC 3100 for BlackBerry 1. Select Menu, Quit to exit the MCC 3100 for BlackBerry application if it is running. For more information about starting and exiting the MCC 3100 for BlackBerry application, see “Starting and exiting the MCC 3100 for BlackBerry application” on page 47. 2. From the main menu, select Options, Advanced Options, Applications. Note: On some BlackBerry devices, Options appears under Settings and Applications appears under Advanced Options. 3.
Installing your MCC 3100 for BlackBerry Figure 2: About pane Nortel Mobile Communication Client 3100 for BlackBerry User Guide 29
Installing your MCC 3100 for BlackBerry 30 NN42030-101 MC 3100 3.1 Standard 04.
Configuring your MCC 3100 for BlackBerry Configuring your MCC 3100 for BlackBerry This section contains the following topics: • “Initial configuration” on page 31 • “Advanced Configuration settings” on page 34 • “Database backup and restore” on page 44 • “Changing the language” on page 46 Initial configuration The first time you start the Mobile Communication Client 3100 (MCC 3100) after you install it on your BlackBerry, you must configure the following parameters provided by your system administr
Configuring your MCC 3100 for BlackBerry Table 4: Required parameters Parameter Description Primary MCG 3100 Address Enter the address of the primary MCG 3100 using the format: http://: OR https://: Typical port settings are 8443 for Hypertext Transfer Protocol Secure (HTTPS) and 8080 for Hypertext Transfer Protocol (HTTP).
Configuring your MCC 3100 for BlackBerry Table 4: Required parameters Parameter Description Mobile Contact Enter your mobile phone number or accept the autopopulated value. Recommended number format: +XX YYY ZZZ ZZZZ Where: + = International access code XX = Country code YYY = Area code ZZZ ZZZZ = Local number Include the international access code and country code only if you are directed to by your system administrator. The mobile contact number is your default number for incoming and outgoing calls.
Configuring your MCC 3100 for BlackBerry Note 2: You can change your basic login information on the MCG 3100 pane. For more information, see “Mobile Communication Gateway 3100 settings” on page 36. 6. At the prompt to configure your BlackBerry notification profile, select Configure Now, and select how you want to be alerted of incoming calls, instant messages, and presence alerts.
Configuring your MCC 3100 for BlackBerry Table 5: Owner information pane fields Field Description Last name Enter your last name. Display name Enter the name that appears in the Status pane of the Main pane. Mobile contact Enter your mobile phone number. Your incoming calls are directed to this number by default. If your device is running RIM OS 4.1 or greater, this field autopopulates. This is a required setting.
Configuring your MCC 3100 for BlackBerry Mobile Communication Gateway 3100 settings Use the Mobility Gateway pane to manage your connection with the MCG 3100. Note: Some MCG 3100 settings automatically download from the MCG 3100. To determine if you have permission to update these settings, contact your system administrator. Reviewing and configuring the MCG 3100 settings 1. Select Menu, Options, Mobility Gateway. 2. Complete the fields using the information in the following table as a guide.
Configuring your MCC 3100 for BlackBerry Table 6: MCG 3100 pane fields Field Description Network Connection Select a network connection type: • Internal BES: the MCC 3100 connects to the MCG 3100 through a BlackBerry Enterprise Server (BES) located on the enterprise network. • External BES: the MCC 3100 connects to the MCG 3100 using a hosted BES located on the Internet. • Non BES: the MCC 3100 connects directly to the network over the Internet.
Configuring your MCC 3100 for BlackBerry Table 6: MCG 3100 pane fields Field Description Outgoing Call Service DN This is a list of valid service numbers for the Direct Outbound Call mode, and is downloaded automatically from the MCG 3100 at first configuration. The setting is either provided by your administrator, or you can select a number based on your office or region. Note: To ensure Direct Outbound mode works correctly, make sure your device caller ID is visible to outside callers. 3.
Configuring your MCC 3100 for BlackBerry 2. Complete the fields using the information in the following table as a guide. Table 7: IM/Call settings pane fields Field Description Call Screening Mode Select a call screening mode: New IM Alert • Call Screening Enabled: When an incoming call is received, a dialog appears to enable you to redirect it to one of your alternate contact numbers (home, other1 or other2), accept it on your BlackBerry, or decline it.
Configuring your MCC 3100 for BlackBerry Table 7: IM/Call settings pane fields Field Description Call Intercept Call Intercept can be turned on or off. • On (default): All calls placed from the device, including calls from the native dialer) route through the MCG 3100. This allows you to show your Enterprise telephone number when calling people on company business. • Off: Calls placed from the native dialer do not route through the MCG 3100. The other party will see your cellular telephone number.
Configuring your MCC 3100 for BlackBerry Table 8: Buddy settings pane fields Field Description Auto Clear Interval (minutes) When this timer expires, the MCC 3100 automatically clears all presence notifications from the Buddy list. Enable Auto Clear Presence to operate the timer. Configure the timer to a value between 1 and 120 minutes. Configuring the timer to 0 disables this function. 3. Select Menu, Save. Quick key settings Your BlackBerry has two convenience keys (left and front).
Configuring your MCC 3100 for BlackBerry Table 9: Quick key pane fields Field Description Quick key Press a convenience on your BlackBerry once to activate the key as a Quick key. The key name will appear in the text box (for example, Space key). Pressing the Quick key while the MCC 3100 is in focus causes the phone pane to display or triggers one of the following context-sensitive actions: • Incoming call: The call is accepted and directed to the your BlackBerry.
Configuring your MCC 3100 for BlackBerry Configuring your BlackBerry Notification Profile Configure settings in the notification profile to specify how your BlackBerry notifies you when you receive a call, instant message, or presence alert on the MCG 3100. By default, there are no notifications selected. Update the active notification so that your BlackBerry rings or vibrates.
Configuring your MCC 3100 for BlackBerry Figure 3: Configuring your notification profile Database backup and restore Nortel recommends that you save a copy of the MCC 3100 for BlackBerry database to a safe location. You will need a backup if the original database is deleted or for one of the following reasons: • Your BlackBerry configuration revert to the factory defaults. • You uninstall the MCC 3100 for BlackBerry software (except when using RIM Operating System 4.0).
Configuring your MCC 3100 for BlackBerry 1. Connect your BlackBerry to your computer with a USB cable. 2. Select Start, Programs, BlackBerry, Desktop Manager to start the BlackBerry Desktop Manager. 3. Click Backup and Restore. The Backup and Restore dialog box appears. 4. Click Advanced. The Backup/Restore dialog box appears. 5. In the Devices Databases pane, select RMS Databases. 6. Click the left arrow button to copy RMS Databases to the Desktop File Databases pane. 7.
Configuring your MCC 3100 for BlackBerry The MCC 3100 for BlackBerry database is restored. Changing the language You can change the language for the user interface and the audio prompts sent by the MCG 3100. 1. From the Main Menu, select Options, Language. 2. Select the desired language and save the changes. 3. Select the MCC 3100 again. 4. If MCC 3100 is currently running, a prompt appears. Click Yes to exit and restart in the new language. 46 NN42030-101 MC 3100 3.1 Standard 04.
Basic functions Basic functions This section contains the following topics: • “Starting and exiting the MCC 3100 for BlackBerry application” on page 47 • “Logging on and logging off” on page 49 • “Hiding the MCC 3100 for BlackBerry application” on page 50 • “Overview of the Main pane” on page 51 • “Navigation” on page 53 Starting and exiting the MCC 3100 for BlackBerry application This section describes how to start and exit the MCC 3100 for BlackBerry application.
Basic functions Figure 4: Splash screen Note: The first time you start the MCC 3100 for BlackBerry, a warning appears stating that the application has requested an HTTP connection. 2. Select Allow this connection for All HTTP connections. Note: If you accidentally select Deny this connection, any further connections are refused. To solve this, select Options, Firewall, Reset Settings. 3. If prompted, enter your configuration settings.
Basic functions Exiting the MCC 3100 for BlackBerry 1. From the MCC 3100 for BlackBerry main menu, select Menu, Quit. Note 1: You must exit the application before installing, upgrading, or uninstalling the software. Note 2: Nortel recommends that you exit the MCC 3100 for BlackBerry application before shutting off your BlackBerry. Logging on and logging off You may want to log off the network but leave the application running.
Basic functions Logging off Logging off • To log off, select Menu, Logout. The login status indicator changes to Logged Out. Turning off autologin The MCC 3100 automatically attempts to log on to the system at device start up. The process is repeated every few minutes until it successfully logs on to the system. Disable the autologin feature if you do not know your configuration settings or if you do not want to be connected to the system.
Basic functions Overview of the Main pane After you configure the MCC 3100 for BlackBerry (as described in “Initial configuration” on page 31), the Main pane appears whenever you start the MCC 3100 for BlackBerry. The Main pane provides access to the full functionality of the MCC 3100 for BlackBerry. See Figure 5 "Main pane" on page 51. Figure 5: Main pane Main pane components Phone pane You access the Phone pane to place calls and to manage telephony features such as call hold and call transfer.
Basic functions mobility enabled. A mobility-enabled buddy is a user with an extension on the same MCG 3100. Search pane You use the search pane to search for names in the corporate directory. You can expand the search to include your local address book on your BlackBerry. Voice Mail pane You use the Voice Mail pane to determine if you have new messages in your mailbox and to call the voice mail system. History pane Your recent calls, instant messages, and system events are logged on the History pane.
Basic functions • Call Screening Mode: — Call screening on (magnifying glass) — Call screening off (checkmark) • Enterprise Connection status: — Online — Offline — Connecting — Disconnecting Changing the Main pane setup To move a pane up on the Main pane list, highlight the pane and select Menu, Up. Navigation Use the controls on your BlackBerry to navigate through MCC 3100 panes and menus, enter data and select items.
Basic functions Table 10: BlackBerry trackball controls and functions Control Function SEND Press to start a call, accept an incoming call, or to go to the Phone pane. END Press to end a call, reject an incoming call, or to go to the Main pane. Table 11: BlackBerry trackwheel controls and functions Control Function Keyboard Use the QWERTY-style keyboard just like a computer keyboard. Trackwheel Scroll up or down to navigate through icons and menus. Click (press) to select an item.
Basic functions Shortcut Keys In addition to standard navigational aids, MCC 3100 for BlackBerry provides shortcut keys to speed your workflow. For more information about shortcut keys, see Table 12 "Shortcut keys" on page 55. Table 12: Shortcut keys Pane Key Action Main a–z On the Main pane, press an alphabetic key from a–z to search the Buddy list for a name that starts with that letter. Any pane 0–9 On any pane, press a numeric key to initiate a call on the Phone pane.
Basic functions Note: The functionality of the quick and convenience keys is dependent on the current state of the MCC 3100 for BlackBerry. Table 13: Quick and Convenience key functions MCC 3100 State Function Out of focus on BlackBerry Clicking the Convenience key brings the MCC 3100 for BlackBerry to the foreground and shows the last active pane.
Basic functions SEND and END buttons If your BlackBerry includes SEND and END buttons, you can use the buttons to access features. For more information, see Table 14 "Button functionality" on page 57. Table 14: Button functionality Button SEND MCC 3100 in focus • Start a call from the native dialer. • Accept an incoming call. Change focus to the Phone panel from any other MCC 3100 screen. • Change focus to the native dialer from any other BlackBerry screen. • Terminate a call that is in progress.
Basic functions Note: When you place a cellular call or execute a telephony feature with the MCC 3100 for BlackBerry, the native dialpad appears briefly, then the Phone pane appears. • Dial an emergency number on the MCC 3100 for BlackBerry dialpad and select Call. Note: Assuming that the MCG 3100 has been configured for emergency numbers, the system automatically switches to the native dialer and places the call over the cellular network.
Advanced functions Advanced functions This section contains the following topics: • “Placing and receiving calls” on page 59 • “Call screening and voice mail” on page 69 • “Using the Mid Call features” on page 69 • “Working with Buddies” on page 72 • “Setting your presence status” on page 81 • “Searching for people” on page 83 • “Working with Groups” on page 86 • “Managing Instant Messages” on page 95 • “History (Call Logs)” on page 99 • “Managing voice mail” on page 103 Placing and rec
Advanced functions Call modes Two call modes are available: • Direct Outbound • Call-me-First Direct Outbound mode In Direct Outbound mode, you can initiate calls directly from your BlackBerry to other parties through the enterprise telephony system. For more information, see Figure 6 "Direct outbound mode." on page 60. Figure 6: Direct outbound mode. Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you.
Advanced functions Figure 7: Call-me-First mode To use both call modes, you must configure an Outgoing Call Service DN in your MCC 3100 system settings. For more information, see “Advanced Configuration settings” on page 34. Note: To place an emergency call, press the green Talk button on your BlackBerry. The Native dialpad is activated, so you can dial the emergency number (for example, 911).
Advanced functions Dialing a number Click here to view a multimedia presentation on making a call from your mobile phone (www31.nortel.com/webcast.cgi?id=7484) Click here to view a multimedia presentation on making a call from your home phone (www31.nortel.com/webcast.cgi?id=7485) Dialing a number 1. Navigate to the Phone pane. 2. Dial the extension or Public Switched Telephone Network (PSTN) number of the contact. 3. To place a Call-me-First call, select Menu, Call Me First. 4.
Advanced functions Figure 8: Dialing a number in Call-me-First mode Calling a number on the Quick Dial list The Phone pane provides an abbreviated history of your recent call activity, known as the Quick Dial list. For example, if you call a contact seven times during the week, you can find a record of your last call on the Quick Dial list. Calling a number on the Quick Dial list 1. Navigate to the Phone pane. 2. Scroll through the Quick Dial list and highlight a record. 3.
Advanced functions Figure 9: Dialing a number from the quick dial list Calling an emergency number When you dial an emergency number (such as 911 or 112), the MCC 3100 for BlackBerry switches to the native device phone and places the call over the cellular network. The MCC 3100 obtains a list of valid emergency numbers from the MCG 3100. Your system administrator configures the numbers on the MCG 3100. Calling an emergency number 1. Ensure that the cellular network connection is active. 2.
Advanced functions Calling from the Buddy list When you place a call from the Buddy list, you can select a name and use any of its programmed telephone numbers. Calling a buddy 1. Navigate to the Buddy list. 2. Scroll to the name of the contact that you want to call. 3. Select Menu, Call . 4. Enter a prefix before the number if one is required. 5. Do one of the following: • To call from your BlackBerry number in Direct Outbound mode, press the green call button or select Menu, Call.
Advanced functions Calling from the History pane 1. Navigate to the History pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Call . 4. Enter a prefix before the number if one is required. 5. Do one of the following: • To call from your BlackBerry number in Direct Outbound mode, press the green call button or select Menu, Call. • To call from your BlackBerry number in Call-me First mode, select Menu, Call Me First. • To call from another number: — Select Menu, Call From.
Advanced functions — Select a number from the list or enter a new number. — Press the green call button or select Menu, Call. The system places the call. Calling from the native address book or native call logs 1. Navigate to the native Contact or Call logs application. 2. Perform a search or scroll through the list and highlight a record. 3. Select Menu, Call Using Nortel MCC3100. 4. Select the number from the contact to call. The MC 3100 phone screen appears. 5.
Advanced functions — If you choose accept, then your phone will ring and you can answer the call. — if you choose accept, but do not answer the call, the call goes to your cellular voice mail. — if you refuse the call, the call goes to your Enterprise voice mail. • Call Screening Disabled: Handling of incoming calls depends on the system Cellular Voicemail Avoidance configuration. — If Cellular Voicemail Avoidance is on, after you answer the call, a prompt asks you to press pound (#) to accept the call.
Advanced functions Call screening and voice mail Missed or ignored calls go to voice mail, either your cellular voice mail or enterprise voice mail, depending on the screening mode. Table 15: Call screening modes Call Screening mode Operation Call Screening on If you accept the call (at the alert) but then do not answer the call when it starts to ring, the call goes to cellular voice mail. If you reject the call at the alert, the call goes to the enterprise voice mail.
Advanced functions • Three-party conference call: Hold an impromptu three-party conference. Call hold and retrieve Placing a call on hold 1. While in a call, select Menu, Hold. Held appears on the dialpad display. Music plays to the party on hold, if available on your system. Retrieving a held call • Select Menu, Unhold. Call transfer The two options available for transferring a call are: • Blind: Transfers the call without talking to the called party.
Advanced functions Swapping a call between two parties 1. While in a call, select Menu, Mid-Call Feature. 2. Dial the number of the second party. 3. Select Menu, Hold & Call. The first party is placed on hold and hears music, if available on your system. 4. After the second party answers the call, press Swap to alternate between the two parties. Three-party conference call Hold three-party conference calls using the MCC 3100. Holding a three-party conference call 1.
Advanced functions Moving a call from the MCC 3100 to the desktop telephone You can move a call from your MCC 3100 to your desktop telephone. 1. While a call is connected on the MCC 3100, press the Handoff key on your desktop telephone. 2. If you have Station Control Password (SCPW) privacy protection configured, enter the SCPW on your desktop telephone. 3. Disconnect from the call on your MCC 3100. Working with Buddies Buddies are people that you call frequently.
Advanced functions Adding a Buddy You can create a buddy using the MCC 3100 for BlackBerry. The new buddy is added to your MCC 3100 for BlackBerry Local Address Book. Adding a Buddy 1. Navigate to the Buddy list. 2. Select Menu, Add Buddy. 3. Complete the fields using the information in the following table as a guide. Table 16: Adding a buddy Field Settings First name Enter the first name for your buddy. Last name Enter the last name for your buddy.
Advanced functions Table 16: Adding a buddy Field Settings Part of Groups Select the associated check boxes to add your buddy to one or more groups. 4. Select Menu, Done. Your buddy is added to the local address book. Figure 11: Adding a buddy Importing a buddy You can import a buddy to the MCC 3100 for BlackBerry local address book from these sources: • History pane • Search Results pane • Native address book This saves you from manually adding the contact information of your buddy.
Advanced functions Adding a buddy from the History pane 1. Navigate to the History pane. 2. Scroll to and highlight the name of the person that you want to add. 3. Select Log Details. 4. Select Menu, Add to Buddies. Figure 12: Log Details - Add to Buddy Your buddy is added to the local address book. If your buddy is mobility-enabled, you can now send IMs and track the status of your buddy. Note: After importing a buddy, ensure that the contact information is complete.
Advanced functions 3. Select the entry of the person you want to add. 4. Select View Details. 5. Select Menu, Add to Buddies. Your new buddy is added to the local address book. If the buddy is another mobility-enabled user, you can send them instant messages and track their status. Note: After importing a buddy, ensure that the contact information is complete. You might need to add a tag or special character that was not in the original record.
Advanced functions To switch from manual mode (default) to automatic mode, select your buddy, then select Enable Auto Presence. For more information, see “Reviewing and configuring your Buddy settings” on page 40. Note: Enable Auto Presence uses extra airtime and reduces battery life because the MCC 3100 for BlackBerry connects to the network for every status update. Viewing the status of a buddy 1. Navigate to the Buddy list. 2.
Advanced functions Figure 13: Viewing the presence status of a buddy Editing Buddy details Editing information for a buddy 1. Navigate to the Buddy list. 2. Scroll to and highlight the name you want to examine. 3. Select Menu, Edit Buddy. You can review the following information in the Buddy Detail pane: • Full name and status (if available) • Extension number • Home number • Work number • Mobile Number • Other1 number • Other2 number • Groups 78 NN42030-101 MC 3100 3.1 Standard 04.
Advanced functions 4. Optionally, you can begin a communication session by selecting Menu, Call to place a call or Menu, IM to send an instant message. 5. Edit the contact information as required. 6. Select Menu, Save. The updated contact information is added to the local address book. Figure 14: Editing buddy details Adding a Buddy to a group You can add all of your buddies to the groups you created on the MCC 3100 for BlackBerry.
Advanced functions 4. Select the check boxes to associate your buddy with one or more group. 5. Select Menu, Save. The buddy is added to the groups that you chose. Deleting a Buddy You can delete a Buddy from the MCC 3100 local address book or your BlackBerry address book. Deleting a buddy from the local address book using MCC 3100 1. Navigate to the Buddy list. 2. Scroll to and highlight the name that you want to delete. 3. Do one of the following: Choose Menu, Delete, Delete from Group.
Advanced functions Setting your presence status Inform your buddies of your presence status on the network and see when your buddies are online and available. Your status automatically updates when you connect or disconnect from the network. You can manually configure your status by selecting an entry from a list. For example, if you are busy and want to inform your buddies that you are not going to be taking calls, you can change your status to Unavailable. Many difference statuses are available.
Advanced functions Changing your status 1. Navigate to the My Status pane. 2. Select Menu, Change Option. 3. Select a status from the list. 4. Select Menu, Set Status. Your status indication is updated on the system. Buddies that are online can immediately see your new status. If you are currently on a call, your current status changes to indicate that you are on a call. Figure 15: My Status pane Custom messages You can configure a customer message for any status. Configuring a custom message 1.
Advanced functions Canceling a custom status 1. Navigate to the My Status pane. 2. Select Menu, Change Option. 3. Clear the Custom Note field. 4. Select Menu, Set Status.
Advanced functions Searching the corporate directory You can find contacts by searching the corporate and local directories. Searching the corporate and local directories 1. Navigate to the Search pane. 2. Enter as much of the contact’s name as you know. You can enter one name (first or last) or both names (with a space between the names). For example, — Enter mar to search for Mary Smith or Jim Martins. — Enter jo sa to search for John Sanders or Sam Johnson. Search results display as you type.
Advanced functions Viewing search details Viewing detailed information for a contact on the search results list 1. Navigate to the Search pane. 2. Perform a search. 3. Scroll to and highlight the entry you want to view. 4. Select Menu, Show Details. 5.
Advanced functions Working with Groups You can create a group and add similar buddies to the group. For example, you can create a group for the Sales department, a group for Finance, and a group for personal friends. When you need to locate someone, you can look in the appropriate group folder. After you locate the contact, you can place a direct call. Alternatively, you can call the entire group. Before you begin using the MCC 3100, create your personalized groups and add buddies.
Advanced functions Figure 17: Adding a new group to the local address book Changing a group name Changing the name of a group 1. Navigate to the Buddy list. 2. Scroll and highlight the name of the group you want to change. 3. Select Menu, Edit Group Properties. 4. Change the group name. 5. Select Menu, Save Change. The group name is updated in the local address book. Deleting a group Deleting a group 1. Navigate to the Buddy list. 2. Scroll and highlight the name of the group you want to delete. 3.
Advanced functions Instant Conferences Instant Conferences are calls between multiple people. One person initiates the Instant Conference and instructs the MCG 3100 to call the people selected for the conference. Placing an instant conferencing call When you place an instant conferencing call, the system first calls you at your contact number (for example, BlackBerry or home) and prompts you to record a greeting message.
Advanced functions a. Record the conference greeting; then press pound (#) on your telephone dialpad. b. Press 1 to review the greeting, press 2 to rerecord the greeting, or press any other key to accept the greeting and start the conference. The system calls the buddies you selected at their default contact locations. On a regular telephone, users can accept the Instant Conference by pressing the # key or reject it by hanging up.
Advanced functions Managing Instant Conferences Use the following procedures to manage ongoing Instant Conferences. Joining an Instant Conference that is in progress If you select Join Later when the Instant Conference starts, you can join the Instant Conference without waiting for the reminder message. If you are the Instant Conference initiator, you cannot join an Instant Conference that is already in progress. 1. Navigate to the Instant Conferencing pane. 2.
Advanced functions configure the reminder notification interval, see “IM/Call settings” on page 38. Manage an Instant Conference with the Dialpad The Instant Conference initiator can use the dialpad to access Instant Conference features. A limited set of these features is available to the Instant Conference participants. See “Instant Conference dialpad controls” on page 91. Note: Mid-call features such as Call Hold, Call Transfer and Call Swap are not available during Instant Conferences.
Advanced functions Table 18: Instant Conference dialpad controls Dialpad control Function Comments *3 Enables user numbers to be dialed mid-call. The Instant Conference initiator can add another person to an ongoing call by performing the following steps: • Press *3 • Dial the extension, PSTN, or mobile number of the party you wish to call • Press #. The system calls the party. • The party is prompted to press # to join the conversation.
Advanced functions Table 18: Instant Conference dialpad controls Dialpad control Function Comments *7 Locks and unlocks a conference. The Instant Conference initiator can choose to lock access to the call. After an Instant Conference is locked, no additional participants can join. Active participants can leave at any time. *8 An announcement plays a list of all of the participants in the Instant Conference. All Instant Conference participants can use this feature to find out who is on the call.
Advanced functions 1. Navigate to the Instant Conference pane. 2. Scroll through the list and highlight a record. 3. Click Menu, Log Details. 4. On the Instant Conferencing Detail pane, you can review the following information: — Log record type and success/failure indicator — Time and date of the call — Participant list (name and number) Resuming an Instant Conference Resume an Instant Conference that has been terminated. 1. Navigate to the Instant Conference pane. 2.
Advanced functions — Decline to reject the Instant Conference. A tone indicates that someone has joined the Instant Conference. Deleting an Instant Conference record 1. Navigate to the Instant Conference pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Delete. 4. Select Yes or Cancel in response to the prompt.
Advanced functions — Type your message in the Message field. Limit the message to a maximum of 160 characters. Note: Some networks may require shorter messages. — Select Menu, Canned Messages, 5. Select Menu, Send. A copy of the messages is stored on the IM Sessions pane. Sending a message to a SIP address You can start an instant messaging session with another mobility-enabled user, provided that you know the SIP address of the user. 1. Navigate to the IM Session pane. 2.
Advanced functions • The MCC 3100 for BlackBerry IM Alert parameter controls the visual alert. To enable or disable this parameter, see “IM/Call settings” on page 38. The following table illustrates the type of alert you receive, depending on the current state of the MCC 3100. Table 19: Instant message alerts MA configura tion New IM Alert disabled New IM Alert enabled Current pane Audible tone Visual alert IM Sessions Yes, if tone notification is enabled in the device settings.
Advanced functions Table 19: Instant message alerts MA configura tion Current pane Any other pane Audible tone Visual alert Yes, if tone notification is enabled on the BlackBerry. If someone sends you a message while you are on a non-IM pane, the IM Alert appears and you can select one of the following options from the menu: • View: The IM Session pane appears, and you can compose a reply. • Ignore: The IM Alert is dismissed. You can review it later in the IM Session pane.
Advanced functions — To review the messages that you exchanged, scroll down. — To send an instant message, select Menu, IM, type a message or select a canned message, and select Menu, Send. Figure 20: IM Sessions pane History (Call Logs) The MCC 3100 for BlackBerry retains a record of your recent communication sessions.
Advanced functions Viewing the History Viewing the entire log • Navigate to the History pane. Figure 21: History pane The following figures explain the icons on this screen. Figure 22: Call icons 100 NN42030-101 MC 3100 3.1 Standard 04.
Advanced functions Figure 23: Instant Message icons Figure 24: Instant Conference icons Figure 25: System Notification icons Sorting and filtering History entries You can sort entries in the History pane by name, record type (for example, system notification, call), or time received. You can also filter the list to display only missed calls, incoming calls, or outgoing calls. Sorting and filtering entries in the History pane 1. Navigate to the History pane. 2. Select Menu, Sort by (Time) (default).
Advanced functions — Outgoing The entries are displayed according to your view preference. Viewing History details Viewing detailed log information 1. Navigate to the History pane. 2. Scroll and highlight the entry you want to view. 3. Select Menu, Log Details. 4.
Advanced functions Clearing missed calls You can change the status of all the missed call records that appear on the History pane. The missed call status changes from New Incoming Call to Incoming Call (Incoming Call Missed), and the entries change from bold to normal. On the main pane, the missed call count resets to zero. Clearing the missed calls 1. Navigate to the History pane. 2. Select Clear All Missed Calls.
Advanced functions Accessing the History pane 1. Navigate to the Voice Mail pane. 2. Select See Call History. 104 NN42030-101 MC 3100 3.1 Standard 04.
Acronyms Acronyms Table 20 lists the acronyms used in this guide.
Acronyms Table 20: Acronyms Acronym Full Name PSTN Public System Telephone Network URI Uniform Resource Identifier URL Uniform Resource Locator USB Universal Serial Bus VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity 106 NN42030-101 MC 3100 3.1 Standard 04.
Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for BlackBerry User Guide Copyright © 2007–2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
