Nortel Knowledge Network Meridian Digital Telephones and Options M2006 M2008/M2008HF M2616 M2216ACD M2016S Secure Set Quick Reference Guide Enterprise Solutions Documentation
Introducing your Meridian Digital Telephone Your Meridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required. One of the codes provided by the administrator is the Special Prefix Code (SPRE) which you need in order to use some features. For other features, the SPRE is optional. There are three models of Meridian Digital Telephone.
Introducing your Meridian Digital Telephone Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç 1. Without lifting the handset, press Auto Dial. The associated LCD Indicator flashes º. 2. Dial the number. ç 3. Press Auto Dial again. To use Auto Dial: 1. Lift the handset or press a DN Key (see Note below). ç 2. Press Auto Dial. The stored number is dialed automatically. To display the Auto Dial number: œ 1. Press Display. ç 2.
Introducing your Meridian Digital Telephone Transferring calls Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: † 1. Press Transfer. The other party is on hold and you hear dial tone. The LCD indicator lights steadily. º 2. Dial the DN that you want to transfer the call to. † 3. Press Transfer again, either when you hear ringing, or after you talk privately to the person you are transferring the call to. The LCD indicator goes from steady to off.
Introducing your Meridian Digital Telephone Using Handsfree If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that the other party cannot hear you speaking. To use Handsfree on a call: ©or ∫ 2637 Press Handsfree Mute or a DN Key* instead of picking up your handset.
Making calls quickly and easily Making calls quickly and easily Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. To set up a conference call: ø 1. While on a call, press Conference. The other party is on hold and you hear dial tone. 2. Dial the next number to add to the conference.
Making calls quickly and easily Ring Again If you receive a busy tone or the person does not answer when trying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his telephone. To use Ring Again: ¶ 1. You dial a DN and receive a busy tone or no answer. Press Ring Again. 2. Replace the handset or press Release.
Making calls quickly and easily To display the stored number: œ 1. Press Display. º 2. Press Stored No. The number is displayed. To call the stored number: 1. Lift the handset or press a DN Key . º 2. Press Stored No. Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. This feature is available on MSL-100 as “Preset Conference”.
Handling Calls Handling Calls Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: ∑ 1. Press Forward. The LCD indicator º flashes. 2. Dial the DN that you want to forward your calls to. ∑ 3. Press Forward. The LCD indicator º remains on. To cancel Call Forward: ∑ Press Forward. The LCD indicator º turns off.
Handling Calls To answer an incoming call during a telephone call: ˙ 1. Press Hold when you hear a tone and the call waiting indicator flashes during a telephone call. ∆ 2. Press Call Wait to answer the incoming call. To return to your first telephone call: ˙ or ® 1. Press Hold if you want to put the second call on hold, or Release to end the second call. 2. Press the DN Key associated with the first call.
Meridian Display Option 3. Dial the pickup group number of the ringing telephone. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or press a DN Key. ßor 2. Press DN Pickup, or dial SPRE + ·fi. 3. Dial the DN of the ringing telephone. Meridian Display Option The 2 line by 24 character display makes the most sophisticated features on your Meridian Digital Telephone easy to use.
Meridian Display Option Volume Adjustment Press P and dial ‚ ‚. 1g 2 3 e 4 d 5 SPEAKER VOL. Dial ⁄ to adjust Ringer Volume Dial ¤ to adjust Buzzer Volume Dial ‹ to adjust Speaker Volume Dial › to adjust Handset Volume Dial fi to adjust Handsfree Volume (If you telephone has Handsfree activated) Use ® to increase or decrease the volume for the selection you have made. Press P to save and exit programming mode. Predial Recall Press P and dial ‚ ⁄. 2637 The most recently predialed number appears.
Meridian Display Option Call Timer Enable Press P and dial ‚ ‹. CALL TIMER ON <<< >>> Use ® to choose between Call Timer On and Call Timer Off. Press P to save and exit programming mode. Idle Screen Format Press P and dial ‚ ›. IDLE FORMAT 18 SEP 4:45 P <<< >>> Use ® to scroll through the eight possible selections. When you find the Idle Screen you want to select, press P to save and exit programming mode. Language Selection Press P and dial ‚ fi.
Meridian M2216ACD Digital Telephone Meridian M2216ACD Digital Telephone This section lists the sequence of commands for ACD features on your Meridian Digital Telephone. Speaker Speaker ReleaseKey (Rls) key Release Message Message Waiting lamp Indicator Hold keyKey Hold Supervisor Supervisor Jack Jack Agent Jack Agent Jack Function Function keys Keys Volume Control Key Volume control key LCD Indicators LCD indicators In-Calls In-CallsKey key Agent Features Log in 1. Plug in the headset.
Agent Features Log Out ∫Make Busy 1. Press Make Busy. 2. Unplug the headset. Answer ACD Calls ∫In-Calls Press In-Calls. Emergency ∫Emergency Press Emergency during a call in progress to connect your supervisor to an urgent or abusive call. End ACD Calls ® or ∫In-Calls or ∫Not Ready or ∫ 2637 Press Release, In-Calls (if using Call Forcing); wait for the other party to hang up; press Not Ready; or press a DN Key. Headset Pand 1. Press Program and Dial ⁄‚ 2.
Agent Features Hold ˙ Press Hold. To take a call off Hold, press the key beside the fast flashing indicator. Make Busy ∫Make Busy Press Make Busy to make your phone appear busy to callers. If you are using ACD Agent ID, this will log you out of the system. Not Ready ∫Not Ready Press Not Ready. Press In-Calls or Not Ready when ready to accept ACD calls again. For MSL-100 systems: ∫Not Ready Press Not Ready. Enter the 3 digit reason code, if required, for walkaway.
Supervisor Features Transfer to Supervisor ∫Supervisor 1. Press Supervisor during a call in progress. ∫Supervisor 2. Press Supervisor again when the supervisor answers. 3. Press Release to disconnect from the call. ® Walkaway ˙or ∫Not Ready 1. Press Hold during an ACD call in progress or press Not Ready if not on a call. 2. Unplug the headset. To return: 1. Plug in the headset. or ∫In-Calls ∫Not Ready 2.
Supervisor Features Call Waiting Indicator 1. Off - few or no calls waiting. 2. On - an acceptable number of calls waiting. 3. Slow flashing - calls are backing up in the queue. Queue not accepting overflow calls. 4. Fast flashing - queue is overloaded. New calls overflow to another queue. Display Agent Status ∫Disp Agent ® 1. Press Display Agent. The first three digits tell the number of agent positions that are busy on ACD calls (ACD).
Supervisor Features Headset Talk/Listen Pand ® 1. Press Program and Dial ‚° 2. Use the Volume Bar to toggle between Listen Only and Talk & Listen P 3. Press Program to exit and save changes. ˙ Press Hold. To take a call off Hold, press the key beside the fast flashing indicator. Hold Observe Agents 1. Press Observe. ∫Observe or ∫Agent 2. Dial the agent’s position ID, or press Agent. 3. Repeat Step 2 to Observe another Agent. ® 4. Press Release to leave the Observe state.
Meridian Communications Adapter Meridian Communications Adapter AT dialing commands AT dialing commands are similar to those used to make data calls using a Hayes Smartmodem*. AT dialing is not case sensitive. Commands not found here do not apply to using the Meridian Communications Adapter, and are not supported.
Meridian Communications Adapter ATQn - Result Code (n= 0, 1; if n= 0 then results are sent) ATVN - Verbal Result (n= 0, 1; if n= 0 then numeric codes are sent ATXn - Result Code Selection (n= 0, 1; if n=1 then extended results) ATSn? - Read S-register (n= number of S-register to read) ATSn=x - Write S-register (n= S-register number, x= new value) ATZ - Soft Reset (reset to default parameters) ATCn - Carrier Detect (n= 0, 1; if n= 1 then carrier detect is enabled) ATEn - Echo (n= 0, 1; if n=
Meridian Communications Adapter AT&Sn - Data-set-ready (n= 0, 1; if n= 1 then DSR is always present) AT&F - Factory configuration (n= 0, 1; if n= 1 returns AT configuration to defaults) AT&Yn - Recall user profile (n= 0, 1; if n= 1 returns AT configuration to defaults) Note: You must follow each command (except A/) by a carriage return to execute the command.
Meridian Communications Adapter Keypad Dialing commands Keypad dialing refers to the commands you can invoke from your telephone’s keypad. The top right-hand function key on your telephone is called the Program key or P-key. To use keypad dialing: 1 PressP. 2 Dial the command number listed below. Follow the screen prompts for additional command parameters (if needed). 3 Press P to execute.
Title to and ownership of Meridian SL-1 software shall at all times remain with Northern Telecom. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Northern Telecom. Information contained in this document is subject to change.
