Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide
Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-107 Document status: Standard 03.03 Document release date: November 2009 Copyright © 2007–2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 MCC 3100 for Windows Mobile feature overview . . . . . . . . . .
Contents Configuring your MCC 3100 for Windows Mobile . . . . . . . 33 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 36 Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 44 Buddy Settings . . . . . .
Contents Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 66 Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 67 Calling from the History or Search panes . . . . . . . . . . . . 68 Calling from the native address book . . . . . . . . . . . . . . . . 69 Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Device handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Using the Mid-Call features . .
Contents Managing the Instant Conference history . . . . . . . . . . . . 94 Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Sending an instant message . . . . . . . . . . . . . . . . . . . . . . 96 Receiving an instant message . . . . . . . . . . . . . . . . . . . . . 98 Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Marking history entries as read . . .
Welcome Welcome This section contains the following topics: • “Your new MCC 3100 for Windows Mobile” on page 7 • “New in this release” on page 7 • “MCC 3100 for Windows Mobile feature overview” on page 10 • “Language support” on page 12 • “Related publications” on page 13 Your new MCC 3100 for Windows Mobile You can use Nortel Mobile Communication Client 3100 (MCC 3100) for Windows Mobile to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel co
Welcome Other changes The MCC 3100 for Windows Mobile is not supported on versions of Windows Mobile before WM 6.0. Revision history November 2009 Standard 03.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Technical information was updated. November 2009 Standard 03.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Call Intercept information was updated. October 2009 Standard 03.01.
Welcome January 2009 Standard 02.05. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Updates were made to technical content, including “Placing an emergency call” on page 66 and “Autostarting MCC 3100 for Windows Mobile” on page 49 December 2008 Standard 02.04. This document is issued to support Nortel Mobile Communication 3100 Release 3.0.
Welcome April 2008 Standard 01.01. This document is issued to support Nortel Mobile Communication 3100 Release 2.1. MCC 3100 for Windows Mobile feature overview MCC 3100 for Windows Mobile extends the enterprise collaboration functionality to a mobile device by using a data (Internet) connection over the cellular network. You can perform the following tasks with MCC 3100 for Windows Mobile. • Associate a single number with all of your outbound calls. • Answer office calls on your mobile device.
Welcome • Download your configuration settings from the MCG 3100, including a list of valid emergency numbers. • When you dial an emergency (for example, 911) on the MCC 3100 for Windows Mobile, the system automatically switches to the native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the MCG 3100. • Use the cellular network for voice and data (dependent on hardware and software support).
Welcome — call swap — caller ID/caller name display — call timer — conference call — call mute For more information about Call Modes, see “Call modes” on page 62. Note: If you are connected to a 3G network, you can exchange instant messages and track presence while in a voice call. For more information about configuring your outgoing Call Service DN, see “Initial configuration” on page 33.
Welcome Related publications The following publications relate to this document: • Nortel Mobile Communication Client 3100 for Windows Mobile Quick Reference (NN42030-107) Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 13
Welcome 14 NN42030-107 MC 3100 3.1 Standard 03.
Getting Started Getting Started This section contains the following topics: • “Before you begin” on page 15 • “Enterprise requirements” on page 15 • “Supported network connections and devices” on page 16 • “Network specifications” on page 18 • “Cellular data plan use of MCC 3100 for Windows Mobile” on page 18 • “Subscriber Identity Module (SIM) card” on page 20 • “Battery life” on page 20 Before you begin Before you install MCC 3100 for Windows Mobile, familiarize yourself with the navigation
Getting Started Supported network connections and devices MCC 3100 for Windows Mobile supports the following network connections. Table 1: Supported network connections Device type Cell only Operating system Voice and data service availability WM 6.0 or WM 6.1 Service Cellular network Voice Yes Data Yes Note: For cellular connections, the MCC 3100 for Windows Mobile supports voice over GSM or CDMA and data over GPRS or 1xRTT.
Getting Started MCC 3100 for Windows Mobile supports the following devices. Table 3: Supported mobile devices Brand Model Operating system Form factor Motorola Q (9h) WM6 smartphone Motorola Q Global WM6 smartphone Motorola Q9c WM6 smartphone Samsung Blackjack WM6 smartphone Samsung Blackjack II WM6 smartphone Samsung Ace WM6 smartphone Samsung SCH-i760 WM6.
Getting Started For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com. Note 1: Select and use headsets that are designed to reduce excessive sound pressure levels or acoustic shocks. Check that headsets meet National or International Acoustic and Safety requirements. Note 2: Some devices have a physical keypad, and do not use the touch screen for numeric entry.
Getting Started Table 4: Cellular data plan usage Command Approximate Bytes Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call (Call-me-First) 1000 Outgoing call (Direct) 1000 MWI Update 500 Client polling (every 270 seconds) 700 Sample calculation Use the following assumption for a MCC 3100 user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.
Getting Started Subscriber Identity Module (SIM) card You can change the subscriber identity module (SIM) card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the MCG 3100 during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.
Installing your MCC 3100 for Windows Mobile Installing your MCC 3100 for Windows Mobile This section contains the following topics: • “Installing or upgrading MCC 3100 for Windows Mobile” on page 22 • “Uninstalling MCC 3100 for Windows Mobile” on page 27 • “Obtaining the Log file” on page 28 • “Modifying the Microsoft ActiveSync settings” on page 29 • “Determining the MCC 3100 for Windows Mobile software version” on page 31 This section provides the procedures you can use to install, upgrade, and
Installing your MCC 3100 for Windows Mobile Installing or upgrading MCC 3100 for Windows Mobile Install or upgrade MCC 3100 for Windows Mobile using one of the following methods: • “Installing or upgrading from a computer” on page 22 • “Installing the software over the air” on page 24 • “Upgrading the software over the air” on page 26 • “Performing an upgrade for a major release” on page 26 Consult with your system administrator for the preferred installation or upgrade method.
Installing your MCC 3100 for Windows Mobile See Table 5 "Software files" on page 23 to choose the software for your mobile device. Table 5: Software files OS Form factor Software file WM6 Professional DesktopInstall-MCC3100-enWindowsMobile6-Professional-single.zip WM6 Standard DesktopInstall-MCC3100-enWindowsMobile6-Standard-single.zip WM6 Professional OTAInstall-MCC3100-enWindowsMobile6-Professional-single.zip WM6 Standard OTAInstall-MCC3100-enWindowsMobile6-Standard.single.
Installing your MCC 3100 for Windows Mobile 11. On the Setup Wizard, click Next. 12. Accept the license agreement and click Next. 13. Select a Destination Location folder and click Next. 14. Select a Start Menu folder and click Next. 15. Click Install to begin the installation on your computer. 16. If you are prompted to reinstall or upgrade the application, click Yes. 17. Click OK. 18. Click Finish. 19. On your device, if prompted, select Yes to allow the software to be installed on the mobile device. 20.
Installing your MCC 3100 for Windows Mobile See Table 5 "Software files" on page 23 to select the software for your mobile device. Click here to view a multimedia presentation on installation of the client (over the air) (www31.nortel.com/ webcast.cgi?id=7483) Installing (initial) the software over the air 1. If MCC 3100 for Windows Mobile is currently installed and running, select Menu, Exit. 2. On the mobile device, open an Web browser (Internet Explorer Mobile is recommended). 3.
Installing your MCC 3100 for Windows Mobile 9. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator. Upgrading the software over the air If you are upgrading from a previous release, you must perform an over the air initial installation (see “Installing the software over the air” on page 24) and then update the Server IP/Host address on the Login Information pane if instructed to do so by your system administrator. 1.
Installing your MCC 3100 for Windows Mobile Upgrading MCC 3100 for a major release 1. Record your configuration in the following table. Table 6: Upgrade configuration parameters Parameter Value Login Name Login Password Primary Server IP/Host Primary Server Port Connection Type Mobile Phone Number 2. Uninstall the current version of the software using “Uninstalling MCC 3100 for Windows Mobile” on page 27 3.
Installing your MCC 3100 for Windows Mobile The Remove Programs pane appears. 5. Select Nortel MCC 3100 on the Programs in storage memory list. 6. Click Remove. 7. Click Yes and follow the prompts to remove the application software. 8. On the mobile device, select Start, File Explorer, My Device Program Files. 9. Delete the Nortel folder. Removing the MCC 3100 for Windows Mobile installation directory and files from the computer 1.
Installing your MCC 3100 for Windows Mobile Modifying the Microsoft ActiveSync settings ActiveSync is a computer-based synchronization program developed by Microsoft. You can use it to install and upgrade the MCC 3100 software and allow data to be transmitted over the USB connection while the device is cradled. Configuring the ActiveSync settings 1. Connect the mobile device to your computer with a USB cable. 2. Start Microsoft ActiveSync on your computer. 3.
Installing your MCC 3100 for Windows Mobile Table 7: Connection settings fields Field Description This computer is connected to: Specify how the computer connects: • Automatic: select this option to allow ActiveSync to automatically select the connection type. • Work Network: select this option if you are connecting to the network while you are at work. • The Internet:: select this option if you are connecting to the network while you are out of the office (for example, at home).
Installing your MCC 3100 for Windows Mobile Determining the MCC 3100 for Windows Mobile software version You can check the software version for the MCC 3100 for Windows Mobile on the About pane. Checking the software version 1. Choose Menu, Help, About. The MCC 3100 for Windows Mobile version screen appears. 2. The software version appears at the top of the pane.
Installing your MCC 3100 for Windows Mobile 32 NN42030-107 MC 3100 3.1 Standard 03.
Configuring your MCC 3100 for Windows Mobile Configuring your MCC 3100 for Windows Mobile This section contains the following topics: • “Initial configuration” on page 33 • “Advanced Configuration settings” on page 36 Initial configuration The first time you start MCC 3100 for Windows Mobile, you are prompted to enter your basic log on information and then log on to the system.
Configuring your MCC 3100 for Windows Mobile Table 8: Required parameters Parameter Description Primary Server IP/Host Enter the IP address or fully qualified domain name of the primary Mobile Communication Gateway 3100 (MCG 3100) external network interface. Format: Note: Do not enter a complete URL. Primary Server Port Enter the port number used for client connections on the primary MCG 3100 external network interface. The port number varies depending on the connection type.
Configuring your MCC 3100 for Windows Mobile Table 8: Required parameters Parameter Description Mobile Phone Number Enter your mobile phone number or accept the default value. Recommended number format: +XX YYY ZZZ ZZZZ Where: + = International access code XX = County code YYY = Area code ZZZ ZZZZ = Local number Include the international access code (+) and country code (1) only if you are directed to by your system administrator.
Configuring your MCC 3100 for Windows Mobile Note 3: Nortel recommends that the Outgoing Call Service DN includes the international access code (+) and your country code as part of the number to facilitate roaming, add for example +1 613 123 1111. For the recommended phone number format, see Figure 1 "Recommended telephone number format" on page 36.
Configuring your MCC 3100 for Windows Mobile 1. Select Menu, Logout. 2. Select Menu, Options, Advanced. 3. Complete the fields using the information in Table 9 "Advanced pane fields" on page 37 as a guide. Table 9: Advanced pane fields Field Secondary server IP/ Host Description Enter the IP address or hostname of the secondary MCG 3100 external network interface. Note: This setting is automatically downloaded from the MCG 3100 and should not need to be updated.
Configuring your MCC 3100 for Windows Mobile Table 9: Advanced pane fields Field Keep-Alive Messages - Send pings over data channel Description If you experience a delay before you receive notification of incoming calls, instant messages, and presence updates, select this check box. By sending frequent keep-alive messages, the application maintains a connection to the MCG 3100 and ensures that you receive notification in a timely fashion.
Configuring your MCC 3100 for Windows Mobile Table 9: Advanced pane fields Field Device Standby Turn WiFi radio off is WiFi lost for < x > minutes Device Standby Turn device off if offline for minutes Description Specify the length of time (1 to 120 minutes) that the device must remain unregistered on the WiFi network before the WiFi radio is turned off. Enabling this feature saves power when you are outside of WiFi range, such as when you are traveling or at home.
Configuring your MCC 3100 for Windows Mobile Figure 2: Call settings pane fields 40 NN42030-107 MC 3100 3.1 Standard 03.
Configuring your MCC 3100 for Windows Mobile Table 10: Call Settings pane fields Field Description Screening Mode Use the select box controls to select a call screening mode: • Screen On (default): When call screening is enabled, you decide how to handle your incoming calls on a call-by-call basis. When you receive an incoming call, you can select one of the following options: — Accept the call on your mobile device. — Redirect the call to one of your alternate contact numbers. — Decline the call.
Configuring your MCC 3100 for Windows Mobile Table 10: Call Settings pane fields Field Description Service Number The list of valid, regional service numbers for Direct Outbound mode calling is downloaded automatically from the MCG 3100 after your initial configuration. You can select from the list as specified by your administrator, or select the number as tagged for your office or region. Note: To use Direct Outbound mode, your cellular caller ID must be publicly visible.
Configuring your MCC 3100 for Windows Mobile Table 10: Call Settings pane fields Field Description Keyboard Mapping Configure the Keyboard (alpha to digit) map if the device has a hardware keyboard that does not include a dedicated number pad. The map facilitates the dialing of telephone numbers and symbols using the keyboard alpha-numeric keys.
Configuring your MCC 3100 for Windows Mobile Owner Information settings Use the Owner Information pane to configure your display name and alternate contact numbers. Configuring your owner information 1. Select Menu, Logout. 2. Select Menu, Options, Owner Information. 3. Complete the fields using the information in Table 11 "Owner Information pane fields" on page 44 as a guide.
Configuring your MCC 3100 for Windows Mobile Table 11: Owner Information pane fields Field Description Display Name Enter the name that appears in the Status pane of the main pane. Desk Extension Enter your business extension number if different from your logon name. You can direct a call to this contact number when you call someone using the Call From menu option. Home Phone Number Enter your home number.
Configuring your MCC 3100 for Windows Mobile Buddy Settings Use the Buddy pane to manage presence update behavior for your mobility-enabled buddies (mobile client users on the same system). Reviewing and configuring your Buddy settings 1. Select Menu, Logout. 2. Select Menu, Options, Buddy. 3. Complete the fields using the information in Table 12 "Buddy Settings pane fields" on page 47 as a guide. Figure 4: Buddy settings. 46 NN42030-107 MC 3100 3.1 Standard 03.
Configuring your MCC 3100 for Windows Mobile Table 12: Buddy Settings pane fields Field Description Auto Presence Enabled Select this check box to have the MCC 3100 receive automatic presence notifications from mobility enabled buddies when their status changes. Note: Auto Presence Enabled uses extra airtime and reduces battery life if the MCC 3100 for Windows Mobile connects to the network for every status update. 4. Select Done.
Configuring your MCC 3100 for Windows Mobile Figure 5: Instant Messaging settings Table 13: Instant Messaging pane fields Field Description New IM Alert If this check box is selected and you receive a new instant message, the New IM Alert appears allowing you to ignore the message or to reply to it. If you choose to ignore the message, you can review it later in the IM Session. If this box is clear and you receive a new instant message: • I you are on a read-only pane, the IM Sessions pane appears.
Operating your MCC 3100 for Windows Mobile device Operating your MCC 3100 for Windows Mobile device This section contains the following topics: • “Starting and exiting MCC 3100 for Windows Mobile” on page 49 • “Logging on and logging off” on page 50 • “Hiding MCC 3100 for Windows Mobile” on page 52 • “Overview of the main pane” on page 53 • “Navigating panes” on page 54 • “Call Alert mode and Phone Volume” on page 58 • “Native dialpad” on page 59 Starting and exiting MCC 3100 for Windows Mobi
Operating your MCC 3100 for Windows Mobile device Exiting MCC 3100 for Windows Mobile Under usual circumstances, there is no need to exit the MCC 3100. You can leave the application running for the entire time that your device is turned on. However you must exit before installing or upgrading from a computer or if you are uninstalling the software. To exit MCC 3100 for Windows Mobile, select Menu, Exit from any pane.
Operating your MCC 3100 for Windows Mobile device Logging off 1. To log off, select Menu, Logout. The Login status indicator changes to Offline. MCC 3100 for Windows Mobile remains active when you are logged off. To exit the application, see “Starting and exiting MCC 3100 for Windows Mobile” on page 49. Figure 6: Logoff status indicator Turning off auto-login At startup, the MCC 3100 attempts to automatically log on to the system. This process is repeated until log on is successful.
Operating your MCC 3100 for Windows Mobile device Turning off autologin 1. Select Menu, Stop Auto Login while the MCC 3100 for Windows Mobile is attempting to log on. The MCC 3100 for Windows Mobile stops attempting to log on to the system. The auto-login feature is reenabled the next time you log on. Log on status messages Various status messages display as the MCC 3100 attempts to log on to the system. Message urgency is indicated by colored icons: • Blue icon—For information purposes only.
Operating your MCC 3100 for Windows Mobile device Overview of the main pane After you configure MCC 3100 for Windows Mobile (see “Initial configuration” on page 33), the Main pane appears whenever you start the application. The Main pane provides access to the full functionality of the MCC 3100 for Windows Mobile. Main pane components Phone pane Access the Phone pane to place calls or to manage telephony features such as call hold and call transfer.
Operating your MCC 3100 for Windows Mobile device IM Sessions pane Use the IM Sessions pane to exchange instant messages with your mobility-enabled buddies. Instant Conferencing pane The Instant Conferencing pane contains a list of recent conference activity. Use it to join in-progress Instant Conferences and to reinitiate completed conferences. My Status pane Use the My Status pane to configure your presence status on the network.
Operating your MCC 3100 for Windows Mobile device Table 14: Device controls and functions PDA Smart phone Control Function Navigation Control/Enter Press the multidirectional control up, down, left, or right to move through the menus and program instructions; carry out the selection by pressing the center of this control. yes yes Left and Right soft keys Press to use the command shown on the screen above the button.
Operating your MCC 3100 for Windows Mobile device Expanding and collapsing the program panes To expand a pane, select the expand arrow or soft key, or double-click the title bar. To collapse a pane, select the collapse arrow or soft key, or double-click the title bar. Summary and Detail views Select the left tab button to view summary information on a pane. To view detailed information on a pane, select the right tab button. 56 NN42030-107 MC 3100 3.1 Standard 03.
Operating your MCC 3100 for Windows Mobile device Talk and end buttons Use the TALK (green) and END (red) buttons to access features. The following table provides information about the green and red buttons when either the MCC 3100 or Windows Mobile is in focus. Table 15: Operation of TALK and END buttons Button TALK (green) MCC 3100 in focus • Start a call from: Windows Mobile in Focus • Start a call from the native dialer. • Accept incoming calls.
Operating your MCC 3100 for Windows Mobile device Change the screen orientation The MCC 3100 can be displayed in different ways depending on the type of screen or touchpanel that you have on your device and how it is oriented. Rectangular screen If your device has a rectangular screen or a touchpanel that rotates, the MCC 3100 can be displayed in either portrait or landscape mode. In landscape mode, you must scroll to access some pane components.
Operating your MCC 3100 for Windows Mobile device Native dialpad In some circumstances, you can choose to use the native dialpad rather than the MCC 3100 for Windows Mobile to place your calls. For example, if you need to place an emergency 911 call, use the native dialpad. Using the native dialpad • Press the green Talk button on your mobile device while a Windows mobile screen is in focus. The native dialpad immediately appears.
Operating your MCC 3100 for Windows Mobile device 60 NN42030-107 MC 3100 3.1 Standard 03.
Advanced functions Advanced functions This section contains the following topics: • “Placing calls” on page 61 • “Calling individuals” on page 63 • “Receiving calls” on page 69 • “Using the Mid-Call features” on page 71 • “Managing buddies” on page 74 • “Configuring your Presence Status” on page 82 • “Searching for people” on page 85 • “Working with Groups” on page 87 • “Instant Conferences” on page 90 • “Managing instant messages” on page 96 • “History (Call Logs)” on page 100 • “Ma
Advanced functions Mobile to initiate calls from your desktop telephone, mobile device, or home telephone; the people you call always see the same number. Click here to view a multimedia presentation on making a call from your mobile phone (www31.nortel.com/webcast.cgi?id=7484) Click here to view a multimedia presentation on making a call from your home phone (www31.nortel.com/webcast.
Advanced functions Call-me-First mode In Call-me-First mode, your calls are completed in two steps. First, the enterprise telephony system calls you. After you answer, the system calls the other party. See Figure 8 "Call-me-First mode" on page 63. Figure 8: Call-me-First mode Call Intercept The MC 3100 can intercept calls made from the native device dialer, so that calls can go through the MCG 3100. Use the Options pane to control the use of the native device dialer.
Advanced functions 1. Expand the Phone pane. 2. Select Menu, Input Method, Use Keypad. 3. Dial the contact extension or Public Switched Telephone Number (PSTN) number. Note 1: To enter the plus (+) sign, press and hold the 0 key on the dialpad. Note 2: To facilitate dialing, configure the Alpha to Digit map. For more information, see “Call settings” on page 39 4.
Advanced functions Figure 9: Phone pane Redialing a number Redial the last number that you dialed. 1. Expand to the Phone pane. 2. Without selecting a record on the Quick Dial List, select Menu, Redial. The system places the call. Calling a number on the Quick Dial list The Phone pane provides an abbreviated history of your recent call activity in the Quick Dial List. 1. Expand the Phone pane. 2. Select Menu, Input Method, Use Quick Dial List. 3. Scroll through the Quick Dial List and highlight a record.
Advanced functions 4. If required, enter a dialing prefix to the entry. 5. Do one of the following to select your number: — To use your mobile number in Direct Outbound mode, press the green call button or select Menu, Call. — To use your mobile number in Call-me-First mode, select Menu, Call me First, and select Call from the menu. — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu.
Advanced functions No additional configuration is required to access this functionality. The MCC 3100 automatically receives a list of valid emergency numbers from the MCG 3100. Dialing an emergency number 1. Ensure that the cellular connection is active. 2. Expand the Phone pane. 3. Select Menu, Input Method, Use Keypad. 4. Dial the emergency number (for example, 911). 5. Press the green Call button, or select Menu, Call. The native phone appears and the system places the call on the cellular network.
Advanced functions — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu. The system places the call. Figure 11: Calling from buddy list Calling from the History or Search panes You can place calls from the History or Search panes. 1. Expand the History or Search panes. 2. Search and highlight the contact that you want to call. 3. Select Menu, Call . 4.
Advanced functions — To use your mobile number in Call-me-First mode, select Menu, Call Me first, and then select Call. — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu. The system places the call. Calling from the native address book 1. Navigate to the Contacts application. OR Select Start, Contacts. 2. Scroll to the entry for the person to call. 3. Select and hold the Select button.
Advanced functions calls even if the device is Personal Identification Number (PIN) locked. The manner in which the calls are handled depends on how you have configured your Call Screening: • Call Screening Enabled: When an incoming call comes in, you receive a pop up alert requesting that you accept or decline the call. — If you click accept, your phone rings. If you do not answer the call, the call goes to your cellular voice mail system.
Advanced functions 3. Hang up your desktop telephone. Moving a call from the MCC 3100 to the desktop telephone You can move a call from your MCC 3100 to your desktop telephone. 1. While a call is connected on the MCC 3100, press the Handoff key on your desktop telephone. 2. If you have Station Control Password (SCPW) privacy protection configured, enter the SCPW on your desktop telephone. 3. Disconnect from the call on your MCC 3100.
Advanced functions Retrieving a held call Select Unhold. Call mute Mute a call to carry on a private conversation. Muting a call While the call is connected, select Mute On. Call mute appears in the dialpad display, and the other person on the call does not hear anything. Unmuting a muted call Select Mute Off. You can now converse with the other person on the call. Call transfer Transfer calls while you are connected to the network.
Advanced functions 5. To resume the call, select Cancel. Call swap Switch between two different while you are engaged in a call. Swapping between two parties 1. While a call is connected, select Feature. 2. Dial the number. 3. Select Hold & Call. The call is placed on hold. The held call hears music, if configured on the system. 4. When the second call answers, press Swap to alternate between the two calls. Speaker mode Switch between the system speaker and the earpiece speaker.
Advanced functions Note: You can execute a variety of dialpad controls (for example, *5) while you are engaged in a three-party conference. However, if any of the participants are engaged in a second conference, the dialpad controls are no longer available. Managing buddies Buddies are people that you call frequently. Each buddy has a name and at least one contact location (extension or telephone number).
Advanced functions Table 16: Adding a new buddy Field Settings Last Name Enter the last name for your buddy. First Name Enter the first name for your buddy. Company Name Enter the company name for your buddy. Note: Use the following fields to enter phone numbers for the buddy. As a minimum, enter the Work Number, if it is used by default when you place a regular call. All other contact locations are optional and selectable only when you place an advanced call.
Advanced functions Your new buddy is added to the local address book. Figure 12: Adding a new buddy Importing a buddy Import a buddy to the MCC 3100 for Windows Mobile local address book from these sources: • History pane • Search Results pane (can include entries from both the mobile device address book and the corporate directory) • Native address book Importing saves you time by automatically entering buddy contact information. Adding a buddy from the History pane 1. Expand the History pane. 2.
Advanced functions 3. Select Details. 4. Select Menu, Add to Buddies. Your new buddy is added to the local address book. Figure 13: Importing a buddy from the History pane Importing a buddy from the Search pane Search for people in your mobile device address book, and in the corporate directory maintained by your organization. After completing a search, select an individual entry and add it to the MCC 3100 for Windows Mobile as a buddy.
Advanced functions 3. Scroll to and highlight the entry for the person you want to add. 4. Select Details. 5. Select Menu, Add to Buddies. Your new buddy is added to the local address book Note 1: After importing a buddy, ensure that the buddy contact information is complete. You may need to add a tag or special character that was not present in the original record. Note 2: The buddy display name contains the title, first name, and last name entered in the MCC 3100 for Windows Mobile address book.
Advanced functions • check the presence of all buddies • request notification when the presence status of a buddy changes. You can configure the MCC 3100 for Windows Mobile to receive automatic presence status updates. By doing this, you can stay up-todate with the latest status information for all of your buddies. To switch from manual (default) to automatic mode, select Auto Presence Enabled on the Buddy pane. For more information, see “Buddy Settings” on page 46.
Advanced functions Figure 14: Viewing presence status of buddies Viewing the presence status of a group of buddies 1. Expand the Buddy list. 2. Scroll and highlight a group. 3. Select Menu, Query Presence. The Buddy list updates with the current presence status for the selected buddies. Buddy presence status indicators Buddy presence status indicators follow the same scheme as your presence status indicators. For more information, see “Configuring your Presence Status” on page 82.
Advanced functions Viewing detailed information for a buddy 1. Expand the Buddy List. 2. Scroll to and highlight the entry you want to examine. 3. Select Details. 4. On the Buddy Detail pane, review the following information: — Presence status — Part of groups — Full Name — Company Name — Available Channels (Home, Work, Mobile) — Other1 and Other2 Note: Optionally, you can begin a communication session by selecting Menu, Call to place a call or Menu, Send IM to send an instant message.
Advanced functions Managing a buddy You can edit buddy information or delete the buddy. Editing a buddy 1. Expand the Buddy List pane. 2. Scroll to and highlight the buddy you want to edit. 3. Select Menu, Edit Buddy. 4. Edit the contact information as required. 5. Select Menu, Done. The updated contact information is added to the local address book. Deleting a buddy from the local address book 1. Expand the Buddy List pane. 2. Scroll to and highlight the buddy you want to delete. 3.
Advanced functions Presence status indicators are as follows: Table 17: Presence status and availability indicators Presence Status Availability Notes Available Green Default Away Yellow Extended Away Yellow Busy Yellow Do Not Disturb Red All incoming calls to the device are ignored, but will ring on other devices of clients that the user is logged in to. If not answered, the call will forward to voice mail.
Advanced functions Figure 15: Changing your presence status Configuring a custom message 1. Expand the My Status pane. 2. From the Online Status pane, enter a value in the Custom Note field. 3. Select Menu, Set Status. Your custom note is appended to the configured presence status. Your online buddies can immediately see your new status. Canceling a custom message 1. Expand the My Status pane. 2. From the Online Status pane, clear the Custom Note field. 3. Select Menu, Set Status.
Advanced functions Searching for people Search for people in the following locations: • in the device address book and the MCC 3100 for Windows Mobile • in the corporate directory maintained by your organization After completing a search, select an individual entry in order to view their contact details, initiate a call, or add contact details to the MCC 3100 for Windows Mobile local address book.
Advanced functions Figure 16: Search pane Performing a corporate directory search Find contacts in your enterprise phone book by performing a corporate directory search. Searching the corporate and local directories 1. Expand the Search pane. 2. Enter as much of the contact’s name as you know. You can enter one name (first or last) or both names (with a space between the names). For example, — Enter mar to search for Mary Smith or Jim Martins. — Enter jo sa to search for John Sanders or Sam Johnson.
Advanced functions 4. To resume the search, select Menu, New Search. The search results list is cleared. The next search you initiate is a local search. Viewing search details Viewing detailed information for a person on the search results list 1. Expand the Search pane. 2. Perform a search. 3. Highlight the entry you want to examine. 4. Select the Details button. 5.
Advanced functions There is one system-generated group available. The All group contains a copy of all buddies in the local address book. Adding a new group Adding a new group 1. Expand the Buddy List. Figure 17: Adding a new group 2. Select Menu, New Group. 3. Enter the name of the new group. 88 NN42030-107 MC 3100 3.1 Standard 03.
Advanced functions Figure 18: Adding the name of the new group 4. Select Menu, Done. Your new group is added to the local address book. Note: You must add buddies to the group before placing a group call. For more information, see “Adding a buddy to a group” on page 81 Changing a group name Changing the name of a group 1. Expand the Buddy List. 2. Highlight the group you want to edit. 3. Select Menu, Edit Group. 4. Change the group name. 5. Select Menu, Done.
Advanced functions The group name is updated in the local address book. Deleting a group Deleting a group 1. Expand the Buddy List. 2. Highlight group you want to delete. 3. Select Menu, Remove Group. The group is deleted from the local address book. Buddies in the group are reassigned to the All group. Instant Conferences Instant Conferences are calls between multiple people. One person initiates the Instant Conference and instructs the MCG 3100 to call the people selected for the conference.
Advanced functions The system places the call. 6. Accept the incoming call and then follow the prompts for the following steps: a. Record the conference greeting and then press # on your phone dialpad. b. Press 1 to review the greeting, press 2 to rerecord the greeting, or press any other key to accept the greeting and start the conference. The system next calls the members of the group you selected at their default contact numbers.
Advanced functions 1. Expand the Instant Conference pane. 2. Select the entry for the Instant Conference that you want to join. 3. Select Menu, Join Now. 4. Press # when prompted. If the Instant Conference is still in progress, you join it. If the Instant Conference has ended, you receive an error message. Responding to an Instant Conference reminder If you select Join Later when the Instant Conference starts, you receive periodic reminders to participate in the call.
Advanced functions Table 18: Instant conference dialpad controls Dialpad control Function Comments *1 Terminates an Instant Conference. The Instant Conference initiator can terminate the call at any time by pressing *1, and then confirming the selection by pressing 1 a second time. *3 Enables user numbers to be dialed mid-call. The Instant Conference initiator can add another person to an ongoing call by doing the following: • Press star (*) 3.
Advanced functions Table 18: Instant conference dialpad controls Dialpad control Function Comments *7 Locks and unlocks a conference. The Instant Conference initiator can choose to lock access to the call. Once locked, no additional participants are allowed to join, but active participants can leave. *8 An announcement lists all of the participants in an Instant Conference. All Instant Conference participants can use this feature to find out who is in the call.
Advanced functions Resuming an Instant Conference Resume an Instant Conference that has been terminated. 1. Expand the Instant Conference pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Instant Conference. The system sets up the call in Call-me-First mode 4. Accept the incoming call and then follow the prompts for the following steps: a. Record the conference greeting and then press # on your phone dialpad. b.
Advanced functions 3. Select Menu, Delete. 4. At the prompt, select Yes or Cancel.
Advanced functions To receive messages, buddies must be online and available. Sending an instant message to a buddy 1. Expand the IM Session, Buddy list, History or Search panes. 2. Highlight a name or log entry. 3. Select Menu, Send IM. Note: This menu item is not available if you and your buddy are not on the same MCG 3100. The IM Sessions pane appears; presence information appears if it is available. 4. On the IM Sessions pane, do one of the following: — Type your message in the Send IM Messages field.
Advanced functions A copy of the message is stored on the IM Sessions pane. Receiving an instant message When you log on, you receive instant messages regardless of what you are currently doing on the mobile device. When you receive an instant message, you are alerted by an audible tone and a visual alert. • The audible tone is controlled by the device. To select a new tone, disable the tone, or use vibrate mode in place of the tone, refer to your device documentation.
Advanced functions Table 19: Instant message alerts Configuration Current Pane Audible tone New IM Alert enabled IM Sessions Yes, if you enable tone notification on the device. If someone sends you a message while you are typing them a message, their message is added to the IM Sessions pane. If anyone else sends you a message, Received New appears on the pane. Any other pane Yes, if you enable tone notification on the device.
Advanced functions Managing IM Sessions 1. Expand the IM Sessions pane. 2. Select a buddy tab and do one of the following: — Select a date folder to review the messages that you have exchanged. — Select Menu, Send IM, type a message or select a canned message, and then select Menu, Send to send an instant message.
Advanced functions • Incoming and outgoing instant messages • System event notifications The History pane can contain up to 50 log entries. Older entries are automatically deleted. By default, the entries are organized by time and date, but you can also sort them by name or type. You can also filter the list so that only entries of a particular type are displayed. Select an individual entry to view contact details, add contact details to your local address book, or initiate a call.
Advanced functions Figure 23: Instant Conference icons Figure 24: System notification icons Sorting and filtering History entries Sort entries in the History pane by name, record type (for example, system notification, call), or time received. Filter the list to display only missed calls, incoming calls, or outgoing calls. 1. Expand the History pane. 2.
Advanced functions Viewing detailed log information 1. Expand the History pane. 2. Highlight the entry you want to examine. 3. Select Details. 4. On the History Detail pane, review the following information: — Status of person associated with the log entry — Log record type and success/failure indicator — Time and date, and elapsed time — Phone number or Instant Message text Marking history entries as read Change the status of your New Incoming Call entries to Incoming Call by marking them read.
Advanced functions Deleting an individual entry 1. Expand the History pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Delete. Deleting all entries 1. Expand the History pane. 2. Select Menu, Delete All. 3. Select Yes or No in response to the prompt. Managing voice mail You can check if you have new messages and quickly call the voice mail system to access your mailbox. Tracking the status of your messages The Main pane and Voice Mail pane indicate if you have new messages.
Advanced functions Accessing History from voice mail 1. Expand the Voice Mail pane. 2. Select See Call History.
Advanced functions 106 NN42030-107 MC 3100 3.1 Standard 03.
Troubleshooting Troubleshooting This section contains the following topics: • “Data connection between MCC 3100 for Windows Mobile and MCG 3100” on page 107 Data connection between MCC 3100 for Windows Mobile and MCG 3100 To verify that the data connection between MCC 3100 for Windows Mobile and MCG 3100 is established: 1. Ping the MCG 3100 from the PC to verify data connectivity of the PC to the MCG 3100. 2. Connect the mobile device to the computer with a USB cable. 3.
Troubleshooting 4. On the mobile device, select Start, Internet Explorer. 5. Browse to http://:8282/ adminserver. See Figure 27 "MCG 3100 splash screen" on page 108. This demonstrates (using non-Nortel software) that the mobile device has established an IP connection to the PC and that it can make an IP connection to the MCG 3100. Figure 27: MCG 3100 splash screen 108 NN42030-107 MC 3100 3.1 Standard 03.
Acronyms Acronyms Table 20 lists the acronyms used in this guide.
Acronyms 110 NN42030-107 MC 3100 3.1 Standard 03.
Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Copyright © 2007–2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
