Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 .
Document status: Standard Document version: 02.04 Document date: 9 May 2008 Copyright © 1994–2008, Nortel Networks All Rights Reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Revision History May 2008 Standard 01.06. This document is up-issued to update the current behavior of CLID with HOLD/RETRIEVE functionality for ISDN interfaces (CR Q01809278-01). Standard 01.05. This document is up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter in Book 2. July 2007 Standard 01.04.
Revision History This document also includes the following updates: • Corrections to Trunk Route Optimization - Before Answer on page 534 (Book 5) and to Trunk Route Optimization - Before Answer on page 540 (Book 5) to address CR Q01527854. • Updated the description of EXTT prompt in LD 15 on page 338 (Book 6) to address CR Q01272661. July 2006 Standard 17.00. This document is up-issued to reflect the following changes: • Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book 2).
Revision History 5 August 2005 Standard 14.00. This document is up-issued to support Communication Server 1000 Release 4.5. September 2004 Standard 13.00. This document is up-issued for Communication Server 1000 Release 4.0. October 2003 Standard 12.00. This document is issued to support Succession 3.0. November 2002 Standard 11.00. This document is up-issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise (CSE) 1000, Release 2.0. This is book 1 of a 3 book set.
Revision History Nortel Networks technical publications have been retired to reflect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100. December 1995 Issue 5.00. This is the Release 21.1x standard version of this document. July 1995 Issue 4.00. This is the Release 21 standard version of this document. October 1994 Issue 2.0. This is the Release 20.1x soak version of the document. July 1994 Issue 1.0. This is the Release 20.0x standard version of this document.
Contents New in this release Other 45 Revision History 45 45 How to get help 49 Getting help from the Nortel web site 49 Getting help over the telephone from a Nortel Solutions Center 49 Getting help from a specialist by using an Express Routing Code 49 Getting help through a Nortel distributor or reseller 50 Features and Software options 51 Call Forward All Calls 89 Contents 89 Feature description 89 Operating parameters 90 Feature interactions 91 Advice of Charge for EuroISDN 91 Attendant Alt
Contents Calling Party Name Display Denied 94 Calling Party Privacy 94 Call Forward Busy Call Waiting Call Waiting Redirection Camp-On Camp-On, Station 94 China - Attendant Monitor 94 China - Flexible Feature Codes - Customer Call Forward 94 Enhanced Flexible Feature Codes - Customer Call Forward 94 China - Flexible Feature Codes - Outgoing Call Barring 95 Enhanced Flexible Feature - Outgoing Call Barring 95 China - Toll Call Loss Plan 95 Conference 95 Display of Calling Party Denied 95 Do Not Disturb 96
Contents 9 Trunk Access Codes 100 User Selectable Call Redirection Feature packaging 100 Feature implementation 100 Task summary list 100 Feature operation 103 100 Call Forward and Busy Status 105 Contents 105 Feature description 105 Busy Status 106 Call Forward Status 106 Operating parameters 106 Feature interactions 107 Attendant and Network-Wide Remote Call Forward 107 Attendant Blocking of Directory Number 107 Autodial 107 Call Forward All Calls 107 Call Forward/Hunt Override Via Flexible Feature Co
Contents China - Toll Call Loss Plan 115 Departmental Listed Directory Number 115 Dial Access to Group Calls 115 Call Forward Busy 115 Dial Access to Group Calls Group Call 115 Flexible Feature Code Boss Secretarial Filtering 115 Flexible Voice/Data Terminal Number 115 Group Hunt 115 Hot Line 115 Hunting 116 ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 116 Incoming Call Indicator Enhancement 116 Lockout, DID Second Degree Busy, and MFE Signaling Treatments 116 Network Intercom 1
Contents 11 Call Waiting Redirection 123 Conference 123 Direct Inward Dialing (DID) 123 Group Hunting Queuing Limitation Enhancement 123 ISDN Semi Permanent Connections for Australia 124 Message Center 124 Multiple Appearance Directory Numbers 124 Recovery on Misoperation of Attendant Console 124 Trunk Barring 125 Feature packaging 125 Feature implementation 125 Task summary list 125 Feature operation 127 Call Forward Destination Deactivation Contents 129 Feature description 129 Operating parameters 130 Fe
Contents Call Forward No Answer, Second Level 141 Contents 141 Feature description 141 Operating parameters 143 Feature interactions 143 Automatic Timed Reminders 143 Call Detail Recording on Redirected Incoming Calls 143 Call Forward All Calls 143 Call Forward by Call Type 144 Call Forward No Answer 144 Call Redirection by Time of Day 144 Call Waiting Redirection 144 Calling Party Privacy 144 Directory Number Delayed Ringing 144 Distinctive/New Distinctive Ringing 145 Flexible Call Forward No Answer
Contents 13 Automatic Timed Reminders 154 Call Detail Recording on Redirected Incoming Calls 154 Call Forward All Calls 154 Call Forward by Call Type 154 Call Forward/Hunt Override Via Flexible Feature Code 154 Call Forward No Answer, Second Level 155 Call Page Network Wide 155 Call Redirection by Time of Day 155 Call Waiting 155 Call Waiting Redirection 155 Calling Party Privacy 155 Camp-On 156 China - Attendant Monitor 156 China - Toll Call Loss Plan 156 Dial Access to Group Calls 156 Departmental Listed
Contents Task summary list 161 Feature operation 164 Call Forward Save on SYSLOAD 165 Contents 165 Feature description 165 Operating parameters 165 Feature interactions 165 Call Forward All Calls Call Forward by Call Type 165 Feature packaging 166 Feature implementation 166 Feature operation 166 Call Forward to Trunk Restriction 167 Contents 167 Feature description 167 Operating parameters 167 Feature interactions 167 CDP/UDP Calls 167 Feature packaging 168 Feature implementation 168 Feature operat
Contents 15 Do Not Disturb Hunting 173 Flexible Voice/Data Terminal Number 173 Network Intercom 173 Phantom Terminal Numbers (TNs) 173 Recorded Announcement for Calls Diverted to External Trunks 173 Recovery on Misoperation of Attendant Console 174 Remote Call Forward 174 Trunk Barring 174 Feature packaging 174 Feature implementation 174 Task summary list 174 Feature operation 175 Meridian 1 proprietary telephone 175 Analog (500/2500 type) telephone 176 Call Forward, Remote (Attendant and Network Wide) 17
Contents Attendant Blocking of DN 188 Automatic Call Distribution 188 Attendant Barge-in Attendant Busy Verify Attendant Break-in 188 Basic Rate Interface (BRI) 189 BRIT 189 Call Forward-older features 189 Call Redirection by Time of Day 189 Call Transfer 189 Call Waiting 189 Call Waiting Redirection 189 Camp-on 190 Digital Private Network Signaling System One (DPNSS1) 190 Direct Inward System Access 190 Do Not Disturb 190 Flexible DN External Flexible DN 190 Group Call 190 Group Hunt 190 Hunt 190 Hunt D
Contents 17 Network 194 Call Hold, Deluxe 195 Contents 195 Feature description 195 Operating parameters 196 Feature interactions 196 Attendant Administration 196 Attendant Break-In 196 Camp-On, Forced Override, Enhanced Override, Priority 196 Call Hold, Deluxe 196 Calling Line Identification 196 Call Park on Unsupervised Trunks 196 Call Party Name Display 196 Call Transfer 196 Called Party Control on Internal Calls 197 Calling Party Privacy 197 Digital Private Signaling System 1 (DPNSS1) Executive Intru
Contents Feature operation 207 Call Hold, Permanent Contents 209 Feature description 209 Operating parameters 209 Feature interactions 210 Attendant Break-In 210 Audible Reminder of Held Call (ARCH) 210 AC15 Recall: Timed Reminder Recall 210 Call Park on Unsupervised Trunks 210 Calling Party Privacy 210 Camp-On, Forced Override, Enhanced Override, Priority 211 China - Attendant Monitor 211 DECT and DCS telephones 211 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion Predictive Dialing 211
Contents 19 Call Call Call Call Call Call Call Forward 219 Page Network Wide 219 Park on Unsupervised Trunks 219 Party Name Display 219 Pickup 219 Pickup Network Wide 219 Transfer Conference 219 Call Waiting 220 Centralized Attendant Service 220 China - Attendant Monitor 220 Conference 220 Console Presentation Group Level Services 220 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 220 Display of Calling Party Denied 220 Do Not Disturb 221 Generic XFCOT Software Support 221 Group Call 221 H
Contents Automatic Call Distribution (ACD) 228 Call Hold, Deluxe Call Hold, Permanent 228 Call Park 228 Camp-On 228 Feature packaging 228 Feature implementation 228 Feature operation 229 Call Party Name Display 231 Contents 231 Feature description 231 Call Party Name Display assignment 232 Call Party Name Display composition 232 Display Devices and Capabilities 233 Operating parameters 234 Feature interactions 235 AC15 Recall: Timed Reminder Recall 235 ACD Routing by DNIS 235 Attendant Recall 235 Atte
Contents 21 Meridian Mail Voice Mailbox Administration 238 Meridian 911 238 Network Intercom 239 Override 239 Slow Answer Recall 239 Voice Call 239 Feature packaging 239 Feature implementation 239 Task summary list 239 Enable CPND and add names to the CPND data block 240 Change or remove names in the CPND data block 243 Print entries from the CPND data block 244 Add or change CPND name entry for a telephone 244 Feature operation 245 Call Pickup 247 Contents 247 Feature description 247 Operating parameter
Contents Feature operation 252 Call Pickup, Directed Contents 253 Feature description 253 Operating parameters 254 Feature interactions 254 Automatic Call Distribution 254 Call Pickup 254 Flexible Feature Code 254 Multi-Party Operations - Three-Party Service Feature packaging 254 Feature implementation 254 Task summary list 254 Feature operation 256 253 254 Call Redirection by Day Contents 259 Feature description 259 Operating parameters 260 Feature interactions 260 Call Redirection by Time of Day 26
Contents 23 Call Forward All Calls Call Forward, Internal Call Forward/Hunt Override Via FFC 268 Call Forward by Call Type Hunting by Call Type 268 Call Forward No Answer 269 Call Forward No Answer, Second Level 269 Call Waiting Redirection 269 Multiple Appearance DN Redirection Prime 269 Hunting 269 User Selectable Call Redirection 269 Feature packaging 269 Feature implementation 270 Task summary list 270 Feature operation 272 Call Transfer Contents 273 Feature description 273 Restricted Call Transfer 273
Contents Group Call 277 Group Hunt 278 Group Hunting Queuing Limitation Enhancement 278 Held Call Clearing 278 Hold 278 In-Band Automatic Number Identification 278 ISDN QSIG/EuroISDN Call Completion 278 ISDN QSIG Name Display 278 Loop Start Supervisory Trunks 278 Meridian 911 279 Meridian 911 - Call Abandon 279 Message Registration 279 Multi-Party Operations 279 Multi-Party Operations Enhancements 279 Music, Enhanced 279 Network Intercom 279 Off-Hook Alarm Security 279 On Hold on Loudspeaker 280 Periodic
Contents 25 Call Forward No Answer 287 Call Forward No Answer, Second Level 287 Call Redirection by Time of Day 287 Call Pickup Network Wide 287 Call Waiting 287 Camp-On 287 Direct Inward Dialing Call Forward No Answer Timer 288 Distinctive Ringing/New Distinctive Ringing Call Forward No Answer 288 Forward No Answer Call Waiting Direct Inward Dialing 288 Hunting 288 Internal or Station-to-Station Call Waiting 288 Meridian Mail Voice Mailbox Administration 288 Message Center 288 Message Waiting 289 Multi-Par
Contents Call Forward Busy - proprietary telephones 298 Call Forward Busy - Analog (500/2500 type) telephones 298 Call Forward/Hunt Override Via Flexible Feature Code 298 Call Forward, Internal Calls 298 Call Forward No Answer 298 Call Park 298 Call Pickup Network Wide 298 Call Waiting Redirection 298 Camp-On 299 Camp-on, Station 299 China Number 1 Signaling - Called Party Control 299 Dial Intercom 299 Digital Private Signaling System 1 (DPNSS1) Executive Intrusion Directory Number Delayed Ringing 299 Fl
Contents 27 Feature packaging 306 Feature implementation 307 Task summary list 307 Feature operation 308 Simple Call - Meridian 1 Proprietary Sets 309 Simple Call - Analog (500/2500 type) Sets 309 Conference Call 309 Transfer Call 310 Call on Hold 310 Called Party Disconnect Control Content 311 Feature description 311 Operating parameters 311 Feature interactions 312 Automatic Answerback 312 Conference 312 Digital Trunk Interface (DTI) - Commonwealth of Independent States (CIS) Malicious Call Traced - Enha
Contents Calling Party Privacy 321 Calling Party Privacy Override 323 Content 323 Feature description 323 Outgoing calls 324 Incoming calls 325 Tandem Calls 325 Operating parameters 326 Feature interactions 327 Attendant Consoles 327 Autodial 328 Automatic Call Distribution 328 Automatic Call Distribution MAX 328 Basic Rate Interface 328 Call Detail Recording 329 Call Pickup Network Wide 329 Call Hold 329 Call Forward All Types Hunt Network Hunt 329 Call Pickup 330 Call Transfer 330 Calling Line Ide
Contents 29 Private Line Service 334 Remote Virtual Queuing 335 Ring Again - Busy Trunk 335 Speed Call System Speed Call 335 Stored Number Redial 335 Trunk Anti-Tromboning 335 Trunk Optimization Before Answer Virtual Network Services 336 VISIT 336 Feature packaging 336 Feature implementation 336 Task summary list 336 Feature operation 339 335 Camp-On to a Set in Ringback or Dialing 341 Contents 341 Feature description 341 Operating parameters 342 Feature interactions 342 342 Feature packaging 343 Featur
Contents Attendant Blocking of Directory Number 350 Attendant Break-In 350 Call Forward All Calls Call Forward, Internal Call 350 Call Forward/Hunt Override Via Flexible Feature Code 350 Call Forward No Answer 350 Call Park Network Wide 350 Call Park on Unsupervised Trunks 350 Call Waiting Call Waiting Redirection 350 Camp-On, Station 350 China Number 1 Signaling - Called Party Control 351 Enhanced Override Forced Camp-On Priority Override 351 Flexible Feature Code Boss Secretarial Filtering 351 Flexible
Contents 31 Call Hold, Deluxe Call Hold, Permanent Hold 360 Camp-On 360 Conference calls 360 Data calls 360 Do Not Disturb 360 Make Set Busy 360 Multi-Party Operations 360 Night Restriction Classes of Service 360 Operator Call Back 361 Override 361 Feature packaging 361 Feature implementation 361 Task summary list 361 Feature operation 363 Forced Camp-On with an analog (500/2500 type) telephone 364 Forced Camp-On with a Meridian 1 proprietary telephone 365 Camp-On, Station 367 Contents 367 Feature descri
Contents Task summary list 374 Feature operation 374 Centralized Multiple Line Emulation 375 Contents 375 Feature description 375 Operating parameters 375 Feature interactions 376 Digit Display 376 Feature packaging 376 Feature implementation 376 Task summary list 376 Feature operation 377 Centrex Switchhook Flash 379 Contents 379 Feature description 379 Operating parameters 380 Feature interactions 381 Autodial Tandem Transfer 381 China - Attendant Monitor 381 Collect Call Blocking 381 Conference
Contents 33 Override 390 Ring Again 390 Speed Call 390 Telephone keys 390 Feature packaging 390 Feature implementation 391 Task summary list 391 Feature operation 392 Meridian 1 proprietary telephones 393 Analog (500/2500 type) telephones 394 Attendant Consoles 396 Charge Account, Forced 397 Contents 397 Feature description 397 Operating parameters 398 Feature interactions 398 Autodial Speed Call 398 Authorization Code Security Enhancement 399 Basic Alternate Route Selection (BARS) 399 Network Alternate
Contents Feature operation 405 China - Attendant Monitor 407 Contents 407 Feature description 407 Attendant Monitor Function 407 Operating parameters 408 Feature interactions 408 Attendant Barge-In 408 Attendant Break-In 408 Attendant Busy Verify 409 Automatic Call Distribution 409 Call Forward All Calls 409 Call Forward Busy 409 Call Forward, Internal Calls 409 Call Forward No Answer 409 Call Hold, Permanent 409 Call Park 409 Call Trace 409 Call Transfer 410 Centrex Switchhook Flash 410 Conference 41
Contents 35 Task summary list 416 Feature operation 418 China - Flexible Feature Codes 419 Contents 419 Feature description 419 Busy Number Redial 419 Customer Call Forward 420 Outgoing Call Barring 420 Operating parameters 420 Feature interactions 421 Busy Number Redial 421 Customer Call Forward 421 Outgoing Call Barring 422 Feature packaging 424 Feature implementation 424 Task summary list 424 Busy Number Redial 425 Customer Call Forward 427 Outgoing Call Barring 428 Feature operation 431 Busy Number R
Contents Call Diversion (Call Transfer, Call Forward All Calls, Call Forward Busy, Call Forward, Internal Calls, Call Forward No Answer, Hunting) 440 Conference 440 Digitone Receiver Pads 441 Multifrequency Compelled Signaling Pads 441 Multi-Party Operations 441 Feature packaging 441 Feature implementation 441 Task summary list 441 Feature operation 443 CIS ANI Digits Manipulation and Gateways Enhancements 445 Contents 445 Feature description 445 ANI Definition 445 Shared functionality 446 CIS ANI Dig
Contents 37 CIS Digital Trunk Interface and CIS Multifrequency Shuttle (MFS) 480 Malicous Call Trace (MCT) 480 Feature packaging 480 Feature implementation 481 Task summary list 482 Feature operation 485 CIS Toll Dial Tone Detection 487 Contents 487 Feature description 487 Operating parameters 490 Feature interactions 490 CIS 2 Mbit Digital Trunk Interface (CIS DTI2) 490 Feature packaging 490 Feature implementation 491 Task summary list 491 Feature operation 492 CLASS: Calling Number and Name Delivery C
Contents Feature Group D 516 In-Band ANI 516 Integrated Services Digital Network 517 Meridian 911 517 Private Line Service 517 VIP Automatic Wakeup 518 Virtual Network Services (VNS) 518 Feature packaging 518 Feature implementation 519 Task summary list 519 Feature operation 522 CLASS: Visual Message Waiting Indicator 523 Contents 523 Feature description 523 Operating parameters 527 Feature interactions 528 Attendant Console 528 Call Party Control Incoming 528 Make Set Busy 528 Meridian Mail 528 Messa
Contents 39 Collect Call Blocking 543 Contents 543 Feature description 543 Operating parameters 545 Feature interactions 546 Automatic Answerback 546 Automatic Call Distribution 546 Automatic Call Distribution Interflow 546 Automatic Call Distribution Night Call Forward 546 Automatic Call Distribution Night RAN Route Announcement 546 Automatic Call Distribution Overflow 547 Autoterminate 547 Basic Rate Interface (BRI) Sets 547 Central Answering Position 547 Centralized Attendant Service 547 Centrex Switc
Contents Feature interactions 561 500/2500 Line Disconnect 561 AC15 Recall: Transfer from Meridian 1 561 AC15 Recall: Timed Reminder Recall 561 AC15 Recall: Transfer from Norstar 561 Advice of Charge for EuroISDN 561 Attendant Barge-In Attendant Busy Verify 562 Attendant Break-In 562 Attendant Console 562 Attendant Overflow Position 562 Autodial Tandem Transfer 562 Automatic Redial 562 B34 Codec Static Loss Plan Downloading B34 Dynamic Loss Switching 562 Call Forward All Calls 563 Call Forward by Call Ty
Contents 41 Malicious Call Trace 567 Malicious Call Trace - Enhanced 567 Meridian Mail Conference Control 567 Meridian 911 567 Meridian 911 - Call Abandon 567 Message Registration 568 Multi-Party Operations 568 Multi-Party Operations - Call Join 568 Multi-Party Operations -Three-Party Service Multi-Party Operations Enhancements 568 Music 568 Music, Enhanced 568 Network and Executive Distinctive Ringing 568 Network Intercom 568 No Hold Conference 568 Off-Hook Alarm Security 569 On Hold on Loudspeaker 569 Ove
Contents Feature implementation 577 Task summary list 577 Console Presentation 577 Queue Thermometer 577 Feature operation 577 Console Presentation Group Level Services Contents 579 Feature description 579 Operating parameters 580 Feature interactions 580 Attendant Administration 580 Attendant Secrecy 580 Attendant Supervisory Console 580 Call Park 580 Network-Wide Listed Directory Number 581 Night Key for Direct Inward Dialing Digit Manipulation Feature packaging 581 Feature implementation 581 Task sum
Contents 43 Station Category Indication 597 Feature packaging 597 Feature implementation 597 Task summary list 597 Feature operation 599 Controlled Class of Service, Enhanced 601 Contents 601 Feature description 601 Operating parameters 601 Feature interactions 602 Attendant Administration 602 Attendant Supervisory Console 602 Authorization Codes 602 Conference 602 Coordinated Dialing Plan 602 Multiple Appearance Directory Number 602 Pre-translation 602 Feature packaging 602 Feature implementation 602 Ta
Contents Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
New in this release There have been no updates to the document in this release. Other Revision History May 2008 Standard 02.04. This document has been up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter. December 2007 Standard 02.03. This document has been up-issued to support Communication Server Release 5.5. July 2007 July 2007 Standard 01.04.
New in this release July 2006 April 2006 January 2006 Standard 17.00. This document is up-issued to reflect the following changes: • Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book 2) • Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806 (Book 2) • Addition of M3900 series digital telephone feature reference on pages 341, 342 of the Personal Directory chapter (Book 3) Standard 16.00.
Other April 2000 Standard 9.00. This is a global document and is up-issued for Release 25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases. June 1999 Issue 8.00 released as Standard for Generic Release 24.2x. October 1997 Issue 7.00. This is the Release 23.0x standard version of this document.
New in this release Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get help http://www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Features and Software options Package Name 1.
Features and Software options Package Name Number Mnemonic Release 154 PRI2 14 18 SS25 1 73 SS5 4 236 ACRL 20 388 ACDE 25.40 256 ADMINSET 21 148 NTWK 13 — Incoming Seizure — Outpulsing Delay — Release Control — Signal Recognition — Trunk Entering Alarm Status/Trunk Pack Exiting Alarm Status — 64 Kbps Alarm Indication Signal (AIS) Handling 2.
Features and Software options Package Name • Advice of Charge – Charging Information and End of Call for NUMERIS Connectivity (see also package 101) • Advice of Charge Real-time Supplementary Services for NUMERIS and SWISSNET (see also package 101) • Alternative Conference PAD Levels • Alternative Loss Plan • Alternative Loss Plan for China Analog Calling Line Identification • • Meridian Communications Adapter • Meridian Modular Telephones Attendant Administration • Mnemonic Release 349
Features and Software options Package Name Number Mnemonic Release 134 AFNA 14 56 AOP 1 253 ARFW 20 258 ATX 20 Automated Modem Pooling 78 AMP 5 Automatic Answerback 47 AAB 1 • Attendant Delay on Hold • Attendant Display of Speed Dial or Autodial Attendant Forward No Answer • Attendant Forward No Answer • Attendant Forward No Answer Expansion • Attendant Incoming Call Indicators • Attendant Interpositional Transfer • Attendant Lockout Attendant Overflow Position • A
Features and Software options Package Name • Automatic Call Distribution Calls on Hold (see also package 40) • Automatic Call Distribution Dynamic Queue Threshold (see also package 40) Automatic Call Distribution Enhanced Overflow • • • Automatic Call Distribution Report Control (see also package 50) • 500/2500 Line Disconnect Automatic Call Distribution Package D, Auxiliary Link Processor • Automatic Call Distribution Report Control (see also package 42) • Automatic Call Distribution Thresho
Features and Software options Package Name Automatic Call Distribution, Package B • Automatic Call Distribution Call Waiting Thresholds (see also packages 40, and 131) • Automatic Call Distribution Least Call Queuing • Automatic Call Distribution Threshold Visual Indication (see also packages 40, and 131) Automatic Call Distribution, Priority Agent • • ACD Timed Overflow • Automatic Gain Control Inhibit • Automatic Guard Detection • Automatic Hold Automatic ID of Outward Dialing Automatic
Features and Software options Package Name Number Mnemonic Release 109 APL 10 99 BGD 10 57 BARS 1 25 BAUT 1 40 BACD 1 Basic Call Processing 0 BASIC 1 Basic Queuing 28 BQUE 1 Auxiliary Processor Link • Auxiliary Processor Link • Auxiliary Signaling • B34 Dynamic Loss Switching (see also packages 164 and 203) Background Terminal • Background Terminal Facility Basic Alternate Route Selection • Network Alternate Route Selection/Basic Alternate Route Selection Enhancement – L
Features and Software options Package Name Basic Rate Interface • • Integrated Services Digital Network Basic Rate Interface (see also packages 216, and 233) • ISDN Basic Rate Interface Connected Line Presentation/Restriction • Bridging • Busy Lamp Field Array Business Network Express • Business Network Express/EuroISDN Call Diversion • Business Network Express/EuroISDN Explicit Call Transfer • Business Network Express/Name and Private Number Display Busy Tone Detection • China Phase II
Features and Software options Package Name Number Mnemonic Release Call Detail Recording, Data Link 6 CLNK 1 Call Detail Recording 4 CDR 1 247 CALL ID 19 307 PAGENET 22 306 CPRKNET 22 33 CPRK 2 • Call Detail Recording • Call Detail Recording Enhancement • Call Detail Recording on Redirected Incoming Calls • Call Detail Recording with Optional Digit Suppression • Call Detail Recording 100 Hour Call • NPI and TON in CDR Tickets • Call Forward and Busy Status • Call Forw
Features and Software options Package Name Call Processor Input/Output (Option 81) • Call Processor Input/Output) • Call Redirection by Time of Day • Call Transfer Call Waiting Notification (Meridian 911) • Call Waiting Notification (Meridian 911) • Call Waiting/Internal Call Waiting Call-by-Call Service • • China Phase III - Called Party Control on Internal Calls • Called Party Disconnect Control Calling line Identification in Call Detail Recording Release 298 CPIO 21 225 CWNT 19
Features and Software options Package Name Charge Account for CDR • • Charge Account/Authorization Code Base • Charge Display at End of Call (see also package 101) China Attendant Monitor Package • China – Attendant Monitor • China Number 1 Signaling – Toll Operator Break-In (see also Package 127) • China Number 1 Signaling Enhancements • China Number 1 Signaling Trunk Enhancements (see also packages 49, 113, and 128) China Toll Package • 24 CAB 1 285 CHINA 21 292 CHTL 21 333 CNAME
Features and Software options Package Name Number Mnemonic Release 169 COOP 14 172 CPGS 15 81 CCOS 7 59 CDP 1 299 CORENET 21 381 CDIR 25 CSL with Alpha Signalling 85 CSLA 8 Customer Controlled Routing 215 CCR 17 CP Pentium® Backplane for Intel® Machine 368 CPP_CNI 25 Deluxe Hold 71 DHLD 4 Departmental Listed Directory Number 76 DLDN 5 Dial Intercom 21 DI 1 • Commonwealth of Independent States Toll Dial Tone Detection • Conference • Conference Warning To
Features and Software options Package Name Dial Tone Detector • Dial Tone Detection • Flexible Dial Tone Detection Dialed Number Identification System • Dialed Number Identification Services • Dialed Number Identification Services Length Flexibility • Dialed Number Identification Services Name Display (see also packages 95, and 131) • 7 Digit DNIS for MAX • N Digit DNIS Number Mnemonic Release 138 DTD 10 98 DNIS 10 24 19 DDSP 1 Digit Key Signaling 180 DKS 1 Digital Access Sign
Features and Software options Package Name Digital Private Network Signaling System 1 Message Waiting Indication • Mnemonic Release 325 DMWI 23 123 DPNSS 16 176 DTOT 16 22 DISA 1 250 DPNA 21 115 DCP 12 150 DNXP 13 DPNSS1 Message Waiting Indication Digital Private Network Signaling System 1 • Analog Private Network Signaling System (APNSS) (see also packages 190, 122, and 124) • DASS2/DPNSS1 – Integrated Digital Access (see also packages 122, and 124) • Digital Trunk Interfa
Features and Software options Package Name • Diskette Overflow Warning • Display of Calling Party Denied Distinctive Ringing • • • Do Not Disturb • Network Individual Do Not Disturb (see also packages 127, and 159) • Electronic Brandlining Emergency Services Access Calling Number Mapping Release 74 DRNG 4/9 16 DNDG 1 9 DNDI 1 331 ESA_CLMP 23 330 ESA_SUPP 23 329 ESA 23 10 EES 1 214 EAR 17 Emergency Services Access (See also packages 329 and 330) Emergency Services Acce
Features and Software options Package Name Number Mnemonic Release 215 ECT 18 Enhanced Controlled Class of Service 173 ECCS 15 Enhanced DPNSS Services 288 DPNSS_ES 21 284 DPNSS189I 20 70 HOT 4/10 119 EMUS 12 133 ENS 20 309 MASTER 22 261 EURO 20 323 ETSI_SS 22 185 EDRG 16 87 FTDS 7 Enhanced Call Trace • Customer Controlled Routing • MFC Inter-working with AML Based Applications (see also packages 128, and 214) • DPNSS1 Executive Intrusion Enhanced DPNSS1 Ga
Features and Software options Package Name Number Mnemonic Release 223 FCC68 17 158 FGD 17 Fiber Network 365 FIBN 25 Flexible Call Back Queuing 61 FCBQ 1 362 FDID 24 139 FFC 15 160 FNP 14 FCC Compliance for DID Answer Supervision • Federal Communications Commission Compliance for DID Answer Supervision Feature Group D • Feature Group D (Inbound to Meridian 1) • Federal Communications Commission Compliance for Equal Access • First-Second Degree Busy Indication • First-Sec
Features and Software options Package Name Number Mnemonic Release 125 FTC 16 52 FCA 1 197 FRTA 15 Geographic Redundancy Primary system 404 GRPRIM 4.0 Geographic Redundancy Secondary system 405 GRSEC 4.
Features and Software options Package Name Number Mnemonic Release 399 H323_VTRK 3.
Features and Software options Package Name Integrated Digital Access • Analog Private Network Signaling System (APNSS) (see also packages 190, 123, and 124) • DASS2/DPNSS1 – Integrated Digital Access (see also packages 123 and 124) • DPNSS1 Satellite • DASS2/DPNSS INIT Call Cutoff Integrated Message System UST and UMG are part of IMS Package.
Features and Software options Package Name Integrated Services Digital Network • Backup D-Channel to DMS-100/250 and AT&T 4ESS • Call Pickup Network Wide • D-Channel Error Reporting and Monitoring • Integrated Services Digital Network (ISDN) Primary Rate Interface • Network Name Display (Meridian 1 to DMS-100/250) • Total Redirection Count • T309 Time • Integrated Voice and Data Intercept Computer Interface • Intercept Computer Dial from Directory • Intercept Computer Enhancements • In
Features and Software options Package Name Number Mnemonic Release 146 PRA 13 202 IPRA 15 131 SUPP 9 295 IPEX 25.40 IP Media Gateway 403 IPMG 4.
Features and Software options Package Name Number Mnemonic Release 90 LNR 8 279 MLMS_SPL 20 164 LAPW 16 105 LLC 10 137 LSCM 10 Location Code Expansion 400 LOCX 4.
Features and Software options Package Name Number Mnemonic Release 89 TSET 7 397 ICON_ PAC KAGE 3.0 387 VIR_OFF_ ENH 25.40 M3900 Ring Again 396 M3900_RGA _PROG 3.
Features and Software options Package Name Number Mnemonic Release 204 XCT0 15 243 ALRM_FILTER 19 Meridian 1 Microcellular Option 303 MMO 22 Meridian 1 Mobility Multi-Site Networking 314 MMSN 22 Meridian 1 Packet Handler 248 MPH 19 205 XCT1 15 203 XPE 15 224 M911 19 179 HVS 16 209 MLM 16 Meridian 1 Enhanced Conference, TDS and MFS • Meridian 1 Enhanced Conference, TDS and MFS Meridian 1 Fault Management • Alarm Management • Meridian 1 Initialization Prevention and
Features and Software options Package Name Number Mnemonic Release 96 SLST 9 163 MINT 15 46 MWC 1 219 MWI 19 Mini CDR 31 MCDR 1 Mobile Extensions 412 MOBX 5.
Features and Software options Package Name Number Mnemonic Release 135 MFE 10 211 MLIO 16 206 MLWU 16 141 MPO 20 297 MQA 21 2 CUST 1 86 TENS 7 227 MSDL SDI 19 228 MSDL STA 19 222 MSDL 18 Multi-Site Mobility Networking 370 MSMN 25 Multi-User Login 242 MULTI_USER 19 328 MUSBRD 23 44 MUS 1 30 CMAC 1 Multifrequency Signaling for Socotel • Multifrequency Signaling for Socotel Multi-Language I/O Package • Multi-language TTY Input/Output Multi-Language Wake U
Features and Software options Package Name Number Mnemonic Release 58 NARS 1 159 NAS 20 63 NAUT 1 207 NACD 15 38 MCBQ 2 Network Call Transfer 67 NXFR 3 Network Class Of Service 32 NCOS 1 Network Message Services 175 NMS 16 Network Priority Queuing 60 PQUE 1 37 NSIG 2 39 NSC 2 29 NTRF 1 Network Alternate Route Selection • Equi-distribution Network Attendant Service Routing (see also package 159) • Network Alternate Route Selection/Basic Alternate Route Selec
Features and Software options Package Name Number Mnemonic Release 49 NFCR 2 234 FCDR 18 Next Generation Connectivity 324 NGEN 22 NI-2 Call By Call Service Selection 334 NI-2 CBC 23 385 NDS 25.40 Nortel Symposium Call Center 311 NGCC 22 North America National ISDN Class II Equipment 291 NI2 21 394 OAS 3.
Features and Software options Package Name Operator Call Back (China #1) • Busy Verify on Calling Party Control Calls • China Number 1 Signaling – Active Feature Dial Tone (see also package 128) • China Number 1 Signaling – Audible Alarm (see also package 128) • China Number 1 Signaling – Called Party Control • China Number 1 Signaling – Calling Number Identification on Outgoing Multifrequency Compelled Signaling • China Number 1 Signaling – Calling Party Control • China Number 1 Signaling
Features and Software options Package Name Originator Routing Control • Network Drop Back Busy and Off-hook Queuing (see also package 62) • Remote Virtual Queuing • Out-of-Service Unit Outpulsing, asterisk (*) and octothorpe (#) • • Overlap Signaling • Overlay 45 Limited Repeats • Overlay Cache Memory • Override • Paging • Partial Dial Timing • PBX (500/2500) Telephones • Periodic Camp-on Tone • Periodic Clearing • Periodic Clearing Enhancement • Periodic Clearing on RAN, Meridi
Features and Software options Package Name Number Mnemonic Release 92 PXLT 8 389 PONW 25.40 186 POVR 20 Proactive Voice Quality Management 401 PVQM 4.
Features and Software options Package Name Radio Paging • Radio Paging • Radio Paging Product Improvements • Recall to Same Attendant • Recall with Priority during Night Service • Recall With Priority during Night Service • Recall With Priority during Night Service Network Wide Recorded Announcement Broadcast • • • Recorded Overflow Announcement • Recorded Telephone Dictation • Recovery of Misoperation on the Attendant Console • Recovery on Misoperation of Attendant Console • Referen
Features and Software options Package Name Number Mnemonic Release 100 RMS 10 162 SAR 20 181 SACP 15 191 SECL 15 53 SR 1 380 STS 25 228 STA 19 SIP Gateway and Converged Desktop 406 SIP 4.0 Soft Switch 402 SOFTSWITCH 4.
Features and Software options Package Name Number Mnemonic Release 252 KD3 20 262 SAMM 20 251 SCDR 20 121 SCMP 20 80 SCI 7 Station Loop Preemption 106 SLP 10 Station Specific Authorization Codes 229 SSAU 19 64 SNR 3 93 SUPV 8 189 SVCT 20 245 SYS_MSG_ LKUP 19 Spanish KD3 DID/DOD interface • KD3 Direct Inward Dialing/Direct Outward Dialing for Spain • Special Signaling Protocols • Special Trunk Support • Speed Call Directory Number Access • Speed Call on Privat
Features and Software options Package Name Number Mnemonic Release 34 SSC 2 8 TAD 1 Tone Detector Special Common Carrier 66 SCC 7 Tone Detector 65 TDET 7 Traffic Monitoring 168 TMON Trunk Anti-Tromboning 293 TAT 21 132 TBAR 20 182 TFM 15 157 THF 14 110 TVS 9.
Features and Software options Package Name United Kingdom • Analog Private Network Signaling System (APNSS) (see also packages 122 123, and 124) • UK Analogue Hardware Support Universal ISDN Gateways • Universal ISDN Gateway • Variable Flash Timing and Ground Button • Variable Guard Timing VIP Auto Wake Up • • Virtual Network Services • Virtual Network Services/Virtual Directory Number Expansion (see also package 58) • Voice Call Virtual Office • Branch Office • Emergency Services For V
Features and Software options Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Forward All Calls Contents This section contains information on the following topics: "Feature description" (page 89) "Operating parameters" (page 90) "Feature interactions" (page 91) "Feature packaging" (page 100) "Feature implementation" (page 100) "Feature operation" (page 103) Feature description Call Forward All Calls (CFW) automatically forwards incoming calls to another destination, within or outside the system.
Call Forward All Calls When you use Multiple Appearance DNs (MADNs), call redirection is determined based on the Terminal Number (TN) order in your DN block. To determine the TN order, print the DN block from LD 20 or LD 22 (TYPE = DNB). When a call comes in to an MADN, the system begins a search to determine how the call is handled. Using the TN list you printed, the system performs the following search, beginning at the bottom of the TN list, and working up. 1.
Feature interactions 91 The Flexible Orbiting Prevention Timer, previously fixed at 14 seconds, can be set during Service Change from 0 to 30 seconds (even numbers only). If a value of 0 is defined, then Orbit Prevention is disabled and call forwarding is not inhibited in any way. The Orbit Prevention protection, however, does not extend to all potential orbiting situations. Improperly engineered networking or multiple switching arrangements can produce orbiting.
Call Forward All Calls Attendant Overflow Position If the telephone assigned an Attendant Overflow DN has activated the Call Forward All Calls feature, overflow calls are not rerouted to the telephone. If a analog (500/2500 type) telephone is forwarded, AOP is canceled.
Feature interactions 93 Call Forward, Internal Calls If Call Forward Reminder Tone Allowed (CFRA) is in effect, whenever an analog (500/2500 type) telephone with Internal Call Forward active goes off hook to originate a call, the telephone sounds the reminder tone. The reminder tone is either Call Forward Dial Tone (CFDT) or Call Forward/Message Waiting Dial Tone (CFMW).
Call Forward All Calls Calling Party Name Display Denied During a Call Forward or Call Transfer, the calling party digits and forwarding/transferring party digits are displayed on the terminating telephone. This display is allowed or denied depending on the Class of Service of the calling telephone and the forwarding/transferring telephone. The name of the forwarding/transferring telephone is not displayed on the calling and terminating telephone.
Feature interactions 95 China - Flexible Feature Codes - Outgoing Call Barring Enhanced Flexible Feature - Outgoing Call Barring When a telephone with Outgoing Call Barring active activates CFWAC with a new CFW DN, the CFW DN is tested against the current barring level. If the DN is not allowed to be dialed, it can also not be used as a Call Forward DN. This is to prevent a telephone from forwarding to a barred DN and then dialing its own DN to bypass the limitations.
Call Forward All Calls name and number of the terminating telephone be denied, then on the calling telephone, the name of the terminating telephone is replaced by a string of four Xs (X X X X). The number is replaced by dashes (- - - -).
Feature interactions 97 of the telephone. When call forward is activated for a telephone, entering #1 automatically deactivates call forward, no matter what follows #1. When call forward is deactivated for a telephone, the result of entering #1 depends on what follows #1: • If the telephone goes on hook immediately, Call Forward is activated for the telephone to its previous Call Forward number. • If a valid DN is entered after #1, Call Forward is activated for the telephone to that valid DN.
Call Forward All Calls If the Call Forward DN is busy, SACP can be activated towards the Call Forward DN, if all the requirements for allowing Idle Extension Notification are met by this DN. Incoming Call Indicator Enhancement When a Direct Inward Dialing (DID) call to station that is unrestricted from receiving DID calls (UDI Class of Service) is forwarded to a UDI station due to Call Forward All Calls or Call Forward Busy, the call is RDI-intercepted to the attendant.
Feature interactions 99 Network Intercom (Hot Type D and Hot Type 1 Enhancements) Hot Type I calls respect or override all kinds of Call Forward features (Busy, No Answer, All Calls, Internal, etc.) according to per-set definitions. If Call Forward is respected, the call becomes a normally dialed call and the originator will receive the appropriate indication on their display. Network Individual Do Not Disturb Call Forward All Calls takes precedence over Do Not Disturb Individual (DNDI) treatment.
Call Forward All Calls Special prefix SPRE access codes SPRE access codes cannot be used as CFW DNs. If an attempt is made to program SPRE access code as a CFW DN, the overflow tone is given at the time of CFW activation. Total Redirection Count Call Forward All Calls redirection is limited to the value defined in the Total Redirection Count limit (if greater than 0). If this limit is exceeded, intercept treatment is given.
Feature implementation 101 4. "LD 57 - Add/change Flexible Feature Codes for Internal Call Forward." (page 103) Add/change Flexible Feature Codes for Internal Call Forward. On an analog (500/2500 type) telephone, the user accesses the Call Forward All Calls and Internal Call Forward features by dialing either the SPRE plus the feature code, or the appropriate Flexible Feature Codes (FFCs). On a digital telephone, the user accesses each feature using its feature key.
Call Forward All Calls Prompt FTR Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CFW xx yyyy...y Allow Call Forward All Calls, where: xx = maximum number of digits in the CFW DN. Valid entries are any integer in the range of (4)-31. yyyy = number where calls are forwarded. YYYY cannot be entered from the maintenance terminal. When the telephone information is printed in LD 20, yyyy shows the call forward number.
Feature operation 103 LD 57 - Add/change Flexible Feature Codes for Internal Call Forward. Prompt Response Description REQ NEW CHG OUT Add, change, or remove an FFC. TYPE FFC Flexible Feature Code. CODE ICFA ICFD ICFV Access code for Internal CFW Activate. Access code for Internal CFW Deactivate. Access code for Internal CFW Verify. ICFA xxxx Internal CFW Activate Code (ICFD and ICFA may share the same code). ICFD xxxx Internal CFW Deactivate Code (ICFD and ICFA may share the same code).
Call Forward All Calls To cancel Internal Call Forward: • Press Internal Call Forward. To forward calls from an analog (500/2500 type) telephone: Step Action 1 Lift the handset and dial SPRE 74 or lift the handset and dial #1 (2500 telephone) or lift the handset and dial the Call Forward Allowed FFC. 2 Dial the number where calls are to be forwarded. 3 Hang up.
Call Forward and Busy Status Contents The following are topics in this section: "Feature description" (page 105) "Operating parameters" (page 106) "Feature interactions" (page 107) "Feature packaging" (page 108) "Feature implementation" (page 108) "Feature operation" (page 110) Feature description The Call Forward and Busy Status feature was designed for an environment where Party A forwards calls to Party B for screening.
Call Forward and Busy Status • Call Forward deactivated and not busy or • Call Forward deactivated and busy The BFS key also acts as an Autodial (ADL) key. To use the BFS key as an ADL key to call Party A, Party B goes off-hook and presses the BFS key for Party A.
Feature interactions 107 Feature interactions Attendant and Network-Wide Remote Call Forward When the call forward status of a BFS station is changed from a telephone or attendant-based Remote Call Forward feature, the BFS lamp(s) associated with that station are updated accordingly. Attendant Blocking of Directory Number The Attendant Blocking of DN feature will override these Call Forward and Busy Status.
Call Forward and Busy Status Flexible Feature Code Boss Secretarial Filtering If the secretary telephone is a Meridian 1 proprietary telephone, or a compact digital telephone, it may be equipped with a Call Forward and Busy Status (BFS) key/lamp pair, to perform the following: • monitor the status of the Call Forward feature on a boss telephone • activate/deactivate the Call Forward feature on a boss telephone • monitor whether or not a boss telephone is busy on a call, and • override the Call F
Feature implementation 109 LD 15 - Activate the Call Forward and Busy Status mode of operation. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: RDR Call Redirection CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B ... NCOS ... - OPT (FKA) FKD Forward Key (Allowed) Denied — determines whether Call Forward keys on telephones for this customer are operational.
Call Forward and Busy Status Feature operation Call Forward Status With FKA, the default, selected Party A’s Call Forward (CFW) key-lamp or key-LCD pair operation is unaffected and depressing Party B’s BFS key will result in one of the following: • If Party A does not currently have Call Forward activated, Party A has Call Forward activated to Party B’s DN and Party A’s CFW lamp or LCD is activated.
Feature operation 111 Party A’s Call Forward Party A’s telephone Deactivated Activated Idle Dark Wink = Fast Flash Busy Lit Flash Dark indicates lamp or LCD is off. Wink indicates lamp or LCD is winking at 60 impulses per minute (ipm) (0.875 seconds on, 0.125 seconds off). Lit indicates lamp or LCD is on Flash indicates lamp or LCD is flashing at 30 ipm (0.5 seconds on, 0.5 seconds off). Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.
Call Forward and Busy Status Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Forward Busy Contents This section contains information on the following topics: "Feature description" (page 113) "Operating parameters" (page 113) "Feature interactions" (page 113) "Feature packaging" (page 117) "Feature implementation" (page 117) "Feature operation" (page 118) Feature description Call Forward Busy (CFB) automatically routes incoming Direct Inward Dialing (DID) calls to the attendant console when a telephone is busy.
Call Forward Busy Call Detail Recording on Redirected Incoming Calls The Call Detail Recording on Redirected Incoming Calls feature does not affect how the Call Forward Busy feature operates; however, it does provide information about the answering party in the CDR ID field if incoming calls have been redirected by any one of these features. Call Forward All Calls Call Forward All Calls takes precedence over Call Forward Busy.
Feature interactions 115 China - Toll Call Loss Plan Toll pad switching is also provided after call forwarding has been completed. When the toll call is diverted, the diverted party’s pad level is switched back to its original value (unless it is an OPS station using dynamic switching). The Toll Loss Plan is applied again for the new call as if it is a direct call. For Call Transfer, it is provided after the transferring party completes the transfer and drops out.
Call Forward Busy Hunting When a telephone is busy, an incoming call hunts only if Hunting is allowed for that telephone. If all the steps in the hunt group are busy, and Call Waiting is not allowed, the call forwards to the attendant console.
Feature implementation 117 Trunk Barring If an Originating Trunk Connection is forwarded to a barred route, it receives the intercept treatment specified in the Customer Data Block. Feature packaging This feature is included in base system software. Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Add/change a Call Forward Busy Incoming Call Indicator (ICI) on attendant consoles.
Call Forward Busy Prompt CLS Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. (FBD) FBA (Deny) allow Call Forward Busy. LD 11 - Allow/deny Call Forward Busy on Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. lscu Terminal Number Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Call Forward by Call Type Contents This section contains information on the following topics: "Feature description" (page 119) "Operating parameters" (page 120) "Feature interactions" (page 121) "Feature packaging" (page 125) "Feature implementation" (page 125) "Feature operation" (page 127) Feature description Call Forward by Call Type (CFCT) routes calls receiving a no answer or busy signal to separately defined DNs based on the type of incoming call.
Call Forward by Call Type CFCT is allowed or denied for each telephone in LD 10 or LD 11 with Class of Service (CFTA/CFTD). If CFCT is allowed (CFTA), the forwarding destination is also defined in LD 10 or LD 11. Once enabled, CFCT requires no intervention. How the system initiates Call Forward by Call Type is described below.
Feature interactions 121 If an incoming call has been modified by Call Forward All Calls or Hunting, the Class of Service and forwarding DN are obtained from the dialed DN. This applies when Call Forward No Answer specified at the customer level is HNT or FDN. Feature interactions Attendant An attendant-extended call is classified internal or external by the originating telephone or class mark of the trunk type. This is the case whether or not the attendant has released before forwarding occurs.
Call Forward by Call Type Call Forward No Answer, Second Level To implement CFCT for Second Level Call Forward No Answer eligible calls, the originating party’s call type is checked. If it is internal, the call is forwarded to the Flexible Call Forward No Answer DN (FDN). If it is external, the call is forwarded to the External Flexible DN (EFD).
Feature interactions 123 The CCP code can also be stored on the forwarding DN. If the CPP is requested on the forwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the forwarding telephone (for example, at the tandem node) from being displayed on the terminating telephone. In this case, the forwarding station must include the CPP in the forwarding DN (such as *67 + ACOD + the DN on the terminating node).
Call Forward by Call Type ISDN Semi Permanent Connections for Australia ISPC calls are handled according to the configuration of the route associated to the phantom trunk TN. This configuration is independent of the route associated to the real TN. Message Center Message Center uses the Flexible Call Forward No Answer DN (FDN) of the called telephone to route no answer calls. If CFCT is enabled, unanswered internal calls use the FDN to route a call.
Feature implementation 125 Trunk Barring If an Originating Trunk Connection is forwarded to a barred route, it receives the intercept treatment specified in the Customer Data Block. Feature packaging Call Forward by Call Type is included in base system software. Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Enable Call Forward by Call Type for a customer." (page 125) Enable Call Forward by Call Type for a customer. 2.
Call Forward by Call Type Prompt Response Description - FNAL (HNT) ATT NO FDN Treatment for incoming internal calls. - CFNA 1-(4)-15 Number of ringing cycles for CFNA. LD 16 - Define a trunk route as internal or external for Call Forward by Call Type. Prompt Response Description REQ CHG Change existing data. TYPE CDB Customer Data Block. CUST xx Customer number, as defined in LD 15 ROUT RCLS Route number 0-511 Range for Large System and CS 1000E system.
Feature operation Prompt Response Description lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FDN xxxx Flexible Call Forward No Answer DN for internal calls. CLS (CFTD) CFTA (Deny) allow Call Forward by Call Type Telephone. Must have Hunting (HTA) and Call Forward No Answer (FNA) allowed. EFD xxxx Flexible Call Forward No Answer DN for external calls.
Call Forward by Call Type Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Forward Destination Deactivation Contents This section contains information on the following topics: "Feature description" (page 129) "Operating parameters" (page 130) "Feature interactions" (page 131) "Feature packaging" (page 132) "Feature implementation" (page 132) "Feature operation" (page 134) Feature description The existing Call Forward All Calls feature allows users to divert incoming calls from a telephone.
Call Forward Destination Deactivation Figure 1 Call Forward Destination Deactivation Capability Operating parameters The feature is applicable to all systems. Call Forward Destination Deactivation is only supported on Call Forward. This feature is not supported on Internal Call Forward. The existing Call Forward All Calls features allows users to program a call forward station within a system switch or Public Switching Telephone Network.
Feature interactions 131 CFDD can be activated on proprietary, ISDN Basic Rate Interface and Analog (500/2500 type) telephones by dialing the CFDD FFC. 16-button Dual-Tone Multi-Frequency telephones can use one of the A,B,C or D function keys, configured as CFDD, or they can also dial CFDD FFC to use this feature. CFDD can be activated on Meridian proprietary, ISDN Basic Rae interface and Analog (500/2500 type) telephones by dialing the CFDD FFC.
Call Forward Destination Deactivation Call Forward, Remote Remote Call Forward (RCFW) and Call Forward Destination Deactivation (CFDD) provide the same functionality but are activated differently. CFDD does not require the call forward station’s control password to deactivate the call forward functionality on the call forward station.
Feature implementation Prompt 133 Response Description 0-31 Range for Small System Media Gateway 1000B. - FFCS YES Change end of dialing digits. - - STRL 1-3 Number of digits to indicate end of dialing. - - STRG xxx String to indicate end of dialing. Outpulsing of Asterisk (*) and Octothorpe (#) (OPAO) package 104 is required to out-pulse (*) and (#) in the string. ...
Call Forward Destination Deactivation LD 18 - Configure Call Forward Destination Deactivation FFC on 16-button DTMF telephone. Prompt Response Description REQ NEW CHG Add, or Change 16-button data block. TYPE ABCD 16-button data block. TBNO 1-254 Number of ABCD Table to be added or changed. DFLT 1-254 Number of default function table. PRED YES Function table is changed for pre-dial. NO = default mnemonics are used. -A CFDD Call Forward Destination Deactivation FFC assignment of key.
Feature operation 135 2. If the originator’s call forward DN does not match the active DN of the destination, then an overflow tone is provided to the destination telephone. 3. If the Call Forward All Calls functionality on the originator telephone is already deactivated, then an overflow tone is provided to the destination telephone. 4. If the originator does not have call forward all calls defined, then an overflow tone is provided to the destination telephone.
Call Forward Destination Deactivation Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Forward External Deny Contents This section contains information on the following topics: "Feature description" (page 137) "Operating parameters" (page 138) "Feature interactions" (page 138) "Feature packaging" (page 139) "Feature implementation" (page 139) "Feature operation" (page 140) Feature description This enhancement provides the option to restrict, on a per-telephone basis, the DN that can be programmed for Call Forward All Calls to internal DNs only.
Call Forward External Deny Network (ESN) Location Codes, non-message center Automatic Call Distribution (ACD) numbers, Call Park numbers, and Direct Inward Services Access numbers. When Call Forward External Deny is enabled for a telephone: • A user trying to forward calls from an analog (500/2500 type) telephone to an external DN receives overflow tone. The telephone is not call forwarded.
Feature implementation 139 Call Forward All Calls This feature overrides other Call Forward All Calls parameters. For example, if Call Forward to Trunk Access Code (CFTA) is allowed for the customer, but Call Forward External Deny (CFXD) is enabled for the telephone, CFXD takes precedence and call forwarding to a trunk access code is denied.
Call Forward External Deny Allow/deny Call Forward External Deny for analog (500/2500 type) telephones. 2. "LD 11 - Allow/deny Call Forward External Deny for Meridian 1 proprietary telephones." (page 140) Allow/deny Call Forward External Deny for Meridian 1 proprietary telephones. LD 10 - Allow/deny Call Forward External Deny for analog (500/2500 type) telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Telephone type.
Call Forward No Answer, Second Level Contents This section contains information on the following topics: "Feature description" (page 141) "Operating parameters" (page 143) "Feature interactions" (page 143) "Feature packaging" (page 147) "Feature implementation" (page 147) "Feature operation" (page 149) Feature description Second Level Call Forward No Answer enhances Flexible Call Forward No Answer by forwarding unanswered calls twice. The following example best illustrates this enhancement.
Call Forward No Answer, Second Level • If the original call is extended by the attendant console, Attendant Recall occurs. Second Level Call Forward No Answer uses the same customer-level timer as Flexible Call Forward No Answer to determine the number of rings before forwarding a call. Telephones with a message waiting allowed (MWA) Class of Service should have the Message Center DN defined as their FDN.
Feature interactions • Call Forward No Answer, and • Attendant Recall. 143 The order of precedence for activation of Second Level Call Forward No Answer is as follows: • Call Forward All Calls • Second Call Forward No Answer (CFNA calls only) • Attendant Recall Operating parameters A maximum of two levels of Call Forward No Answer are allowed for an unanswered call. Calls directed to an attendant or Automatic Call Distribution (ACD) Message Center cannot have Second Level Call Forward No Answer.
Call Forward No Answer, Second Level Call Forward by Call Type To implement Call Forward by Call Type for Second Level Call Forward No Answer eligible calls, the originating party’s call type is checked. If it is internal, the call is forwarded to the Flexible Call Forward No Answer DN (FDN). If it is external, the call is forwarded to the External Flexible DN (EFD). Call Forward No Answer Second Level Call Forward No Answer applies to the Hunt and Flexible Call Forward No Answer options.
Feature interactions 145 DNDR time for a particular telephone, CFNA will forward this call before any SCN/MCN keys can ring on this telephone. Note that CFNA is defined in the number of rings and DNDR is defined in seconds. If the Forward DN telephone is busy or invalid when the call is forwarded, the call will return to the originally called telephone. However, the DNDR delay timer is reapplied to the called telephone if DNDR is defined.
Call Forward No Answer, Second Level It is recommended that DN Message Center stations be denied CFNA, Call Forward Busy (CFB), Call Forwarding (CFW), and Call Hunting (HUNT). Multiple Appearance Directory Numbers Call redirection parameters like Hunt and Call Forward No Answer are derived from the TN data block (LD 20 TNB) of the prime appearance of the called Multiple Appearance Directory Number (MADN).
Feature implementation 147 Slow Answer Recall When a Call Forward No Answer call is unanswered at a telephone eligible for Second Level Call Forward No Answer, and the call was extended by an attendant, Second Level Call Forward No Answer takes precedence over Slow Answer Recall. If the telephone has a Second Level Call Forward No Answer Denied Class of Service, the system performs Slow Answer Recall for the unanswered call.
Call Forward No Answer, Second Level LD 15 - Assign Message Center to allow the Message Waiting indication. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST - OPT Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. (MCX) MCI (Exclude) include Message Center. LD 10 - Add/change Second Level Call Forward No Answer for analog (500/2500 type) telephones.
Feature operation Prompt Response Description FDN xxx...x Flexible Call Forward No Answer DN. CLS (FND) FNA (MWD) MWA (SFD) SFA (Deny) allow Forward No Answer. (Deny) allow Message Waiting. (Deny) allow) Second Level CFNA SFA can be implemented with an MWA Class of Service. Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
Call Forward No Answer, Second Level Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Forward No Answer/Flexible Call Forward No Answer Contents This section contains information on the following topics: "Feature description" (page 151) "Operating parameters" (page 152) "Feature interactions" (page 153) "Feature packaging" (page 161) "Feature implementation" (page 161) "Feature operation" (page 164) Feature description Call Forward No Answer automatically forwards unanswered calls to another DN.
Call Forward No Answer/Flexible Call Forward No Answer telephone that does not answer within the specified number of ring cycles is forwarded to the Flexible Call Forward No Answer DN (FDN) associated with that telephone. The Flexible Call Forward No Answer operation applies only to individual DN calls of analog (500/2500 type) telephones, and not to Automatic Call Distribution (ACD) calls.
Feature interactions 153 Incoming calls on private lines with the Restricted Call Modification option enabled are not forwarded. Flexible Call Forward No Answer DN (FDN) can be assigned to telephones with Message Waiting Allowed Class of Service. This is irrespective of the telephone’s Class of Service and how forward no answer is specified in the Customer Data Block. Message Center always uses the FDN associated with the telephone to route unanswered calls.
Call Forward No Answer/Flexible Call Forward No Answer Automatic Call Distribution The Flexible Call Forward No Answer operation does not apply to Automatic Call Distribution (ACD) calls. Automatic Set Relocation Calls will not forward no answer to a telephone that is being relocated Automatic Timed Recall Flexible Call Forward No Answer timing takes precedence over Automatic Timed Recall timing.
Feature interactions 155 Call Forward No Answer, Second Level Second Level Call Forward No Answer applies to the Hunt and Flexible Call Forward No Answer options. This is implemented by defining the FNAD, FNAT, or FNAL prompts in LD 15 as FDN or HNT. If the attendant option is defined, an unanswered call goes to the attendant queue and is not eligible for Second Level Call Forward No Answer.
Call Forward No Answer/Flexible Call Forward No Answer example, at the tandem node) from being displayed on the terminating telephone. In this case, the forwarding station must include the CPP in the forwarding DN (such as *67 + ACOD + the DN on the terminating node). Camp-On When the Call Forward No Answer timer expires for a ringing camped-on call, the call is given Attendant Recall treatment instead of Call Forward No Answer treatment.
Feature interactions 157 Direct Inward Dialing Call Forward No Answer Timer Call Forward No Answer takes precedence over the Message Center feature. Electronic Lock Network Wide/Electronic Lock on Private Lines For Call Forwarding, the COS and NCOS used for the forwarding call can be taken from either the forwarding telephone or from the forwarded telephone, depending on the option defined in the Customer Data Block. For example, telephone B call forwards all calls to an external trunk.
Call Forward No Answer/Flexible Call Forward No Answer Hunting Hunting may result in the presentation of a call to a telephone that is different from the dialed DN. In this case, if the call is eligible for Flexible Call Forward No Answer, it is forwarded to the DN specified for the dialed DN, not the ringing DN. Suppose that party A calls to busy party B, and party B has programmed Hunting to party C.
Feature interactions 159 Multi-Party Operations For Call Transfer with Ring No Answer (RGNA) if the user has selected an option other than Standard, the optional treatment has priority over the CFNA option selected in the LD 15. If the user has chosen the standard option for RGNA, the call is treated as a normal CFNA call, and handled according to the options selected for CFNA in LD 15.
Call Forward No Answer/Flexible Call Forward No Answer Night Service enhancements Any call which has been presented to the Attendant Overflow Position cannot be removed from the console and re-queued by pressing the Make Set Busy (MSB) key. The call will only be removed if the Attendant Forward No Answer feature is active, and the Attendant Forward No Answer Timer has timed out. In this case, the call is re-queued and the Attendant Overflow Position is idled.
Feature implementation 161 Trunk Barring If an Originating Trunk Connection is forwarded to a barred route, it receives the intercept treatment specified in the Customer Data Block. Feature packaging This feature is included in base system software. Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Define Call Forward No Answer for a customer." (page 161) Define Call Forward No Answer for a customer. 2.
Call Forward No Answer/Flexible Call Forward No Answer Prompt Response Description - ICI xx CFN Attendant Incoming Call Indicator for Call Forward No Answer, where: xx = key number (00-19). TYPE RDR - FNAD (HNT) ATT FDN NO Forward No Answer DID calls to the Hunt number. Forward No Answer DID calls to the attendant. Forward No Answer DID calls to the Flexible CFNA DN. No Answer DID calls are not forwarded. - FNAT (HNT) ATT FDN NO Forward No Answer external calls to the Hunt number.
Feature implementation 163 LD 11 - Add/change Flexible Call Forward No Answer for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FDN xxx...
Call Forward No Answer/Flexible Call Forward No Answer Prompt Response Description CLS (FND) FNA (Deny) allow CFNA. HUNT xxxx Hunt DN where a No Answer call is to be routed (if the DN Expansion package is equipped, the DN can have up to 10 digits). Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
Call Forward Save on SYSLOAD Contents This section contains information on the following topics: "Feature description" (page 165) "Operating parameters" (page 165) "Feature interactions" (page 165) "Feature packaging" (page 166) "Feature implementation" (page 166) "Feature operation" (page 166) Feature description This feature enables telephones to have their Call Forward (CFW) status saved as part of the data dump routine, thereby allowing the telephone to have its CFW status reinstated following a S
Call Forward Save on SYSLOAD Call Forward by Call Type The Call Forward status of each telephone can be saved as part of the data dump routine and reinstated following a SYSLOAD operation. Feature packaging This feature is included in base system software. Feature implementation LD 17 - Add or change Call Forward Save on data dump. Prompt Response Description REQ CHG Change existing data. TYPE PARM Systems Parameters ... MSCL ... - CFWS (NO) YES Call Forward Save on SYSLOAD.
Call Forward to Trunk Restriction Contents This section contains information on the following topics: "Feature description" (page 167) "Operating parameters" (page 167) "Feature interactions" (page 167) "Feature packaging" (page 168) "Feature implementation" (page 168) "Feature operation" (page 168) Feature description The Call Forward to Trunk Restriction feature prevents stations from forwarding calls from their station to a Public Switched Telephone Network (PSTN) trunk.
Call Forward to Trunk Restriction Feature packaging International Supplementary Features (SUPP) package 131. Feature implementation LD 16 - Create or modify the data blocks for trunk routes. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE RDB Route Data Block. CFWR (NO) YES Call Forward Restriction (does not) does apply to the trunk route. If NO is the response, the IDOP prompt follows. - IDOP (NO) YES Identify Originating Party.
Call Forward, Internal Calls Contents This section contains information on the following topics: "Feature description" (page 169) "Operating parameters" (page 170) "Feature interactions" (page 171) "Feature packaging" (page 174) "Feature implementation" (page 174) "Feature operation" (page 175) Feature description The Internal Call Forward (Internal CFW) feature allows you to selectively forward only internal calls to the Internal CFW DN.
Call Forward, Internal Calls • an attendant-originated call • a conference call • a Group Call feature initiated call • an incoming trunk call over a trunk route classified as internal (LD 16 where RCLS = INT), and • an incoming Integrated Services Digital Network (ISDN) trunk call using private numbering. Non-internal calls are not affected by the Internal CFW feature.
Feature interactions 171 If an Internal CFW call is rejected, a display message is given if the telephone is digital and has a digit display module (this display message is the same as that given to a failed CFW All Calls activation request). Otherwise, overflow tone is given. Internal CFW is not maintained through a SYSLOAD. Internal CFW is not supported on Basic Rate Interface (BRI) telephones. Feature interactions Attendant Administration This feature does not support Internal CFW.
Call Forward, Internal Calls If the customer option is set to Call Forward Reminder Tone Denied (CFRD), whenever an analog (500/2500 type) telephone with internal CFW active goes off hook to originate a call, the telephone sounds either the normal dial tone (DIAL) or the Message Waiting Dial Tone (MWDT). Call Forward, Break-In and Hunt Internal/External Network Wide If a treated call is a transfer call and the transferring call is on the treating node, the transferred party is considered.
Feature interactions 173 The CCP code can also be stored on the forwarding DN. If the CPP is requested on the forwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the forwarding set (for example, at the tandem node) from being displayed on the terminating set. In this case, the forwarding station must include the CPP in the forwarding DN (such as *67 + ACOD + the DN on the terminating node). Camp-On Internal CFW takes precedence over Camp-On.
Call Forward, Internal Calls Recovery on Misoperation of Attendant Console Call Forward takes precedence over the Misoperation feature. Remote Call Forward Remote CFW Activate (RCFA), Remote CFW Deactivate (RCFD), and Remote CFW Verify (RCFV) FFCs can be used only to access CFW All Calls; they cannot be used to access Internal CFW. Trunk Barring If an Originating Trunk Connection is forwarded to a barred route, it receives the intercept treatment specified in the Customer Data Block.
Feature operation Prompt Response Description TYPE: 500 Telephone type. FTR ICF 4-(16)-23 Allow Internal CFW for the specified telephone and the maximum forward DN length. Remove Internal CFW from the telephone. XICF LD 11 - Add/change CFW Internal Calls for Meridian 1 proprietary telephones. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses.
Call Forward, Internal Calls 2 Dial the number where calls are to be forwarded. 3 Press the ICF key. —End— To cancel Internal CFW from a Meridian 1 proprietary telephone: • Press the ICF key. Analog (500/2500 type) telephone To forward internal calls from an analog (500/2500 type) telephone: Step Action 1 Lift the handset and dial SPRE 9914 (Internal CFW feature code) - or – Lift the handset and dial the Internal CFW Activate (ICFA) FFC. 2 Dial the number where calls are to be forwarded.
Call Forward, Remote (Attendant and Network Wide) Contents This section contains information on the following topics: "Feature description" (page 177) "Operating parameters" (page 178) "Feature interactions" (page 178) "Feature packaging" (page 181) "Feature implementation" (page 181) "Feature operation" (page 185) Feature description Call Forward Remote (Attendant and Network wide) introduces the RCFW feature across the Meridian Customer Defined Network (MCDN), while also providing the attendant with
Call Forward, Remote (Attendant and Network Wide) A new optional customer-based password is introduced for attendant RCFW operation. This password is configured in LD 15 and is the only password required for attendant RCFW operation. The station control password previously used by the Flexible Feature Code (FFC) set-based RCFW is not required when the attendant activates RCFW by pressing the RFW key.
Feature interactions 179 The call forwarded destination can use the Remote Call Forward deactivation FFC as well as CFDD to deactivate the Call Forward All Calls functionality on the call forward station. Calling Party Privacy When an incoming trunk call with the Privacy Indicator is forwarded, the Privacy Indicator is tandemed to the far end to inhibit the display of the Calling Party Name or Number provided that the tandem node also has Calling Party Privacy (CCP) provisioned.
Call Forward, Remote (Attendant and Network Wide) As the data blocks associated with Phantom TNs match those of standard analog (500/2500 type) telephones configured within the system, the operation of the RCFA and RCFD features on Phantom TNs is applicable to the RCFW feature. As such, the set-based local and network RCFW features can be used to configure and activate/deactivate the CFW DN of Phantom TNs. The Phantom TN feature uses a Default Call Forward (DCFW) DN.
Feature implementation 181 Feature packaging The Attendant Remote Call Forward (ARFW) package 253 must be provisioned to activate the Attendant-based RCFW feature.
Call Forward, Remote (Attendant and Network Wide) Configure the attendant console RFW key. 7. "LD 15 - Configure the Attendant RCFW password." (page 184) Configure the Attendant RCFW password. Set-based configuration LD 15 - Set the Station Control Password Length. Prompt Response Description REQ: CHG Change existing data. TYPE: FFC Flexible Feature Code CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B.
Feature implementation Prompt Response Description CODE RCFD Remote Call Forward Deactivate. RCFD xx xx = RCFD code. CODE RCFV Remote Call Forward Verify. RCFV xx xx = RCFV code. 183 LD 10 - Set the Station Control Password and allow Call Forward. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Telephone type. TN Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Call Forward, Remote (Attendant and Network Wide) LD 12 - Configure the attendant console RFW key. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE 2250 Attendant console type. TN Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx RFW Key number assigned as Attendant Remote Call Forward key. ...
Feature operation 185 Feature operation Network Wide Set-based Remote Call Forward From the remote set dial: Step Action 1 FCC RCFA code. 2 SCPW for the set to be forwarded. 3 The complete DN of the set to be forwarded. This DN is the full DN required to call the set to be forwarded from the user’s present location. Expected Result: Confirmation tone is delivered to the user. From the remote set continue dialing: 4 The CFW DN to be activated followed by the end of dial indicator (#).
Call Forward, Remote (Attendant and Network Wide) If a password is not required, the console display will show the DN of the set to be forwarded followed by the CFW DN stored on that set. The RFW key lamp will display the status of the CFW DN. If the RFW lamp is flashing, CFW is not active; if the RFW lamp is steady lit, CFW is active. Proceed to Step 4. 3 Dial the password followed by #.
Call Forward/Hunt Override Via Flexible Feature Code Contents The following are topics in this section: "Feature description" (page 187) "Operating parameters" (page 188) "Feature interactions" (page 188) "Feature packaging" (page 192) "Feature implementation" (page 192) "Feature operation" (page 194) Feature description Call Forward Override provides all telephone users (having a specific Class of Service) and attendants with the ability to override Intercept Computer Call Forward (ICP-CFW), Call For
Call Forward/Hunt Override Via Flexible Feature Code Operating parameters The Call Forward/Hunt Override FFC can only be used in pre-dial mode from a set (for instance, it must be dialed before dialing the DN that has Call Forward All Calls, Intercept Call Forward, Call Forward No Answer, Internal Call Forward, Hunt, or Make Set Busy active). The Call Forward/Hunt Override FFC can only be dialed from its own node (that is, it must be dialed before any trunk access code).
Feature interactions 189 Using post-dial Break-in after dialing the Call Forward/Hunt Override FFC is possible after encountering a busy set, if Break-in is enabled. Basic Rate Interface (BRI) BRI sets are not supported; any attempt to dial Call Forward/Hunt Override from a BRI set is ignored and access denied treatment is returned. BRIT BRI TIE trunks in a Meridian Customer Defined Network (MCDN) are supported.
Call Forward/Hunt Override Via Flexible Feature Code feature is overridden by the CFHO feature. The incoming call will continue to be given Call Waiting treatment as if the Call Waiting Redirection feature is disabled when the CFHO feature is enabled by the calling party. Camp-on When a busy set is encountered, it is possible to Camp-on to the set, even if Call Forward/Hunt Override Via FFC has been activated.
Feature interactions 191 Idle Extension Notification This feature can be used even if the Call Forward/Hunt Override Via FFC feature is activated. When a busy set is encountered, it is possible to place an Idle Extension Notification request against the set. Intercept Computer Call Forward This feature is overridden by the Call Forward/Hunt Override Via FFC feature. The Call Forward/Hunt Override FFC replaces the Intercept Computer Override FFC.
Call Forward/Hunt Override Via Flexible Feature Code Ring Again No Answer Network Ring Again No Answer Using the Ring Again No Answer feature is possible after using the Call Forward/Hunt Override FFC and encountering an idle set that does not answer. Ring Again No Answer can be placed against the set for which the Call Forward/Hunt Override FFC was used (that is, the set should be rung by the Ring Again No Answer feature).
Feature implementation 193 4. "LD 18 - Configure ABCD key for the Forward/Hunt Override Via FFC feature." (page 193) Configure ABCD key for the Forward/Hunt Override Via FFC feature. LD 57 - Define FFC for Call Forward/Hunt Override. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE FFC Flexible Feature Code. CODE CFHO Call Forward/Hunt Override Via FFC. CFHO nnnn Call Forward/Hunt Override FFC. ...
Call Forward/Hunt Override Via Flexible Feature Code Prompt Response Description A CFHO CFHO is assigned to key A. B CFHO CFHO is assigned to key B. C CFHO CFHO is assigned to key C. D CFHO CFHO is assigned to key D. Feature operation Standalone To activate the Call Forward/Hunt Override feature, the user dials the FFC for Call Forward/Hunt Override and the DN of the wanted party.
Call Hold, Deluxe Contents This section contains information on the following topics: "Feature description" (page 195) "Operating parameters" (page 196) "Feature interactions" (page 196) "Feature packaging" (page 197) "Feature implementation" (page 197) "Feature operation" (page 199) Feature description Deluxe Call Hold (DHLD) offers two options: Individual Hold and Exclusive Hold.
Call Hold, Deluxe Operating parameters Exclusive Hold has priority over Individual Hold. If a telephone is equipped with Exclusive Hold, the other telephones receive the Exclusive, not Individual, Hold indication. Feature interactions Attendant Administration Deluxe Hold (DHLD) cannot be administered through the Attendant Administration feature. Attendant Break-In The attendant cannot break in to a call on hold.
Feature implementation 197 Called Party Control on Internal Calls The calling party and called party can put either party on hold. However, the calling party cannot release the call while the called party is on hold. The called party is permitted to release the call. Calling Party Privacy When a user takes an incoming trunk call with the Privacy Indicator off of hold, no Calling Party Number or Name is displayed on the set.
Call Hold, Deluxe 2. "LD 10 - Enable/disable Exclusive Hold for analog (500/2500 type) telephones" (page 198) Enable/disable Exclusive Hold for analog (500/2500 type) telephones. 3. "LD 11 - Enable/disable Exclusive Hold for Meridian 1 proprietary telephones" (page 198) Enable/disable Exclusive Hold for Meridian 1 proprietary telephones LD 15 - Enable/disable Individual Hold for the customer. Prompt Response Description REQ: CHG Change existing data.
Feature operation Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Hold, Deluxe Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Hold, Individual Hold Enhancement Contents This section contains information on the following topics: "Feature description" (page 201) "Operating parameters" (page 202) "Feature interactions" (page 203) "Feature packaging" (page 205) "Feature implementation" (page 205) "Feature operation" (page 207) Feature description Individual Hold Enhancement (IHE) expands the functionality of the Individual Hold feature. This enhancement is part of Deluxe Call Hold.
Call Hold, Individual Hold Enhancement With the Release Option allowed (HRLA), if the user is the only active member of the single line MADN on the call, pressing the hold key puts the call on hold as per the existing operation. With the Release Option denied (HRLD), the existing Individual Hold functionality is retained.
Feature interactions 203 If the single line MADN member is an analog (500/2500 type) set, the lamp option only applies when Permanent Hold is initiated from that set. The Release Option only applies when two or more parties with the same single line MADN are active in a conference call. The Release Option (HRLA/HRLD) only applies to Meridian 1 proprietary sets with a Hold key or to Meridian 1 proprietary sets with Automatic Hold enabled (CLS = AHA) in LD 11.
Call Hold, Individual Hold Enhancement When the Release Option is allowed (HRLA) and the user presses the Hold key on an active single line MADN in order to enlarge a conference using the Call Join feature, the following occurs: • The call is disconnected if another member of the same single line MADN is still active on the call. • The call is placed on hold if the active single line MADN is the only active member of the single line MADN on the call.
Feature implementation 205 Transfer (TRN) For Meridian 1 proprietary sets with the Release Option allowed (HRLA), the transfer feature is disabled on the single line MADN, while more than one appearance is active in the conference. For analog (500/2500 type) sets, transfers work as per the existing operation. Feature packaging Individual Hold Enhancement requires Deluxe Call Hold (DHLD) package 71. Feature implementation Task summary list The following is a summary of the tasks in this section: 1.
Call Hold, Individual Hold Enhancement Prompt Response Description HRLA Individual Hold Release Option Allowed. HRLD = Individual Hold Release Option Denied (default). ... LD 10 - Enable Call Transfer Allowed (XFA), Enhanced Hot Line Denied (EHTD), Exclusive Hold Denied (XHD), and Permanent Hold (PHD) for analog telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Analog (500/2500 type) set data block.
Feature operation Prompt Response Description xx SCR yyyy Single Call Ringing key, where: xx = key number SCR = Single Call Ringing yyyy = DN 207 ... KEY KEY may also be defined as HOT (Two-way), PVN, PVR, or SCN.
Call Hold, Individual Hold Enhancement Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Hold, Permanent Contents This section contains information on the following topics: "Feature description" (page 209) "Operating parameters" (page 209) "Feature interactions" (page 210) "Feature packaging" (page 211) "Feature implementation" (page 212) "Feature operation" (page 212) Feature description Permanent Hold holds an active call on a 2500 telephone without attendant assistance. Calls cannot be originated or received while in the Permanent Hold mode.
Call Hold, Permanent Two parties, connected trunk-to-trunk, can activate Permanent Hold at the same time if they both have the feature defined. After being placed on Permanent Hold, the second party can flash the switchhook and dial #4 to hold the call. After flashing the switchhook, any dialing sequence other than the access code results in overflow tone. Permanent Hold is not supported on station-to-station calls.
Feature packaging 211 Camp-On, Forced Override, Enhanced Override, Priority Neither held calls nor telephones with calls on hold can be camped on or overridden. Overflow (fast busy) tone is returned to telephones attempting either Forced Camp-on or Priority Override. China - Attendant Monitor Monitoring is not affected if any caller involved in the monitor’s call activates hold, except for the case of a simple call. For a monitored simple call, activating hold deactivates monitoring.
Call Hold, Permanent Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Enable/disable Permanent Hold reminder ring timer for the customer." (page 212) Enable/disable Permanent Hold reminder ring timer for the customer. 2. "LD 10 - Enable/disable Permanent Hold for 2500 telephones." (page 212) Enable/disable Permanent Hold for 2500 telephones. LD 15 - Enable/disable Permanent Hold reminder ring timer for the customer.
Feature operation The Permanent Hold timer begins. To retrieve a held call, lift the handset. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Hold, Permanent Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Park Contents This section contains information on the following topics: "Feature description" (page 215) "Operating parameters" (page 216) "Feature interactions" (page 217) "Feature packaging" (page 223) "Feature implementation" (page 223) "Feature operation" (page 225) Feature description Call Park (CPRK) places a call in a parked state, similar to hold, where it can be retrieved by any attendant console or telephone. A parked call must have an access ID, also known as a Park DN.
Call Park Park the call, then page the person called. The person called then picks up the call directly or through the attendant. Call Park also enables the telephone that originally receives the call to park it so that another telephone can retrieve it later. The telephone placing the call in Park is free to make or answer other calls. Calls can be parked from telephones or attendant consoles with the Park key/lamp pair or Special Prefix (SPRE) code.
Feature interactions 217 Private lines, attendant DNs, Automatic Call Distribution (ACD), and Direct Inward System Access (DISA) DNs are not valid park numbers. Trunks without disconnect supervision cannot be parked. Parked calls are not retained during initialization or SYSLOAD. Parked calls cannot be accessed with the Automatic Call Distribution (ACD) In-calls key. If parked access from Automatic Call Distribution (ACD) positions is required, a DN key must be provided.
Call Park Parked call type Accessing telephone Class of Service FRE FR1 FR2 DID Trunk denied denied denied TIE trunk allowed allowed denied Advice of Charge for EuroISDN When a set parks a call charged with Advice of Charge, the calling party continues to be charged until the call is answered by another set. Attendant Blocking of Directory Number It is not possible to park an Attendant Blocking of DN call.
Feature interactions 219 Call Detail Recording (CDR) Call Detail Recording (CDR) records for Call Park are similar to the start and end records generated when a call is transferred or terminated. When a call is parked, a Call Detail Recording (CDR) start record is generated if one has not already been generated by another feature. A CDR record is not generated when the parked call is accessed. A CDR end record is generated when the trunk call is terminated or when a parked call disconnects.
Call Park Call Waiting A recall of a parked call is not presented in the Call Waiting mode. If an internal telephone is in the parked state, Call Waiting to that telephone is not provided. Centralized Attendant Service Call Park is limited to the local system for systems equipped with Centralized Attendant Service. Call Park cannot be accessed from release-link trunks. China - Attendant Monitor If a DN being monitored becomes parked by another party, the Attendant Monitor feature is deactivated.
Feature interactions 221 Do Not Disturb Calls can be parked on telephone DNs that are in the Do Not Disturb mode (DND). Telephones in the DND mode can park a call or access a parked call. Recall of a parked call to a DND telephone is recalled to the attendant. Generic XFCOT Software Support Call Park feature allows an attendant or telephone user to place a call in parked state (connected to a parked DN) where it can be retrieved by any attendant console or station set.
Call Park Intercept Computer Dial from Directory - Pre-dial Operation An attendant can park a call in the following manner: • Press the Call Park key on the attendant console. • Dial a DN from the Intercept Computer. Terminate Call Park operation by pressing the Release key. Make Set Busy Recall of a parked call to a telephone in the Make Set Busy mode is intercepted by the attendant.
Feature implementation 223 Privacy Release When a call from a Meridian 1 proprietary telephone is parked, that telephone cannot activate Privacy Release. For example, Party A calls Party B. Party B parks the call. Party A cannot activate Privacy Release.
Call Park 4. "LD 11 - Add or change a Call Park key on Meridian 1 proprietary telephones." (page 225) Add or change a Call Park key on Meridian 1 proprietary telephones. 5. "LD 12 - Add or change a Call Park key on attendant consoles." (page 225) Add or change a Call Park key on attendant consoles. LD 15 - Enable or disable Call Park. Prompt Response Description REQ: CHG Change existing data.
Feature operation Prompt Response Description TYPE: 500 Telephone type. TN CLS 225 Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. XFA Allow access to Call Park. LD 11 - Add or change a Call Park key on Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type.
Call Park —End— To park a call on an extension other than the System Park extension, follow these steps: Step Action 1 Press Park. 2 Enter the extension number. 3 Press Park again. —End— To park a call using SPRE codes, follow these steps: Step Action 1 Press Transfer or Conference. 2 Dial SPRE 71. You can dial an extension number to park the call, or you can use the System Park extension, chosen automatically. It shows on your telephone’s display, if equipped.
Call Park on Unsupervised Trunks Contents This section contains information on the following topics: "Feature description" (page 227) "Operating parameters" (page 227) "Feature interactions" (page 228) "Feature packaging" (page 228) "Feature implementation" (page 228) "Feature operation" (page 229) Feature description This enhancement to the Call Park feature allows Central Office (CO), FEX, and Wide Area Telephone Service (WATS) trunks, without disconnect supervision, to be call-parked.
Call Park on Unsupervised Trunks Feature interactions Attendant Calls Waiting Indication If all the attendants are busy and a Call Park Recall occurs, the recall is placed in the calls waiting queue. If the recalled station is busy when the recall occurs, the Disconnect Timer (DCTI) temporarily suspends timing until the recall is presented. After the recall is presented, the Disconnect Timer continues timing for the remainder of the period.
Feature operation Prompt 229 Response Description (0)-511 Time, in seconds, that an extension is allowed to ring or be on hold or Call Park before the trunk is disconnected. 0, the default, or means that the condition goes on indefinitely. ... DCTI Respond with a value equal to the number of seconds a set is to ring after recall, plus the value of the Call Park Recall Timer (which is defined in LD 50 in response to the CPTM prompt).
Call Park on Unsupervised Trunks Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Party Name Display Contents This section contains information on the following topics: "Feature description" (page 231) "Operating parameters" (page 234) "Feature interactions" (page 235) "Feature packaging" (page 239) "Feature implementation" (page 239) "Feature operation" (page 245) Feature description Call Party Name Display (CPND) identifies the calling or called number in addition to the DN.
Call Party Name Display Multi-Language CPND displays the party’s name in Roman/English or Katakana (Japanese alphabet) characters on Meridian modular telephones. The names are stored in the database under each character set and the language is specified with the Meridian modular program keys. Two languages can be stored in the database for any given name. For this enhancement to work fully, both telephones involved must have the same name in the same languages.
Feature description 233 The NAME prompt in LDs 10, 11, and 95 accepts first name, a comma as a separator, and last name (such as Mary,Smith). CPND also supports names using a space separator (such as Mary Smith), treating the entire name string as the first name. See Table 2 "Response formats for CPND NAME prompt" (page 233) for examples.
Call Party Name Display displayed is more than 40, an arrow appears in the upper right corner of the display. The arrow alerts the user that more information can be retrieved using the scrolling keys. For complete information, refer to the M1250/M2250 Attendant Console User Guide The call type, originating or terminating telephone, and the Class of Service all affect the display and CPND information. Three Classes of Service are associated with the display function.
Feature interactions 235 If the call destination is a trunk or a telephone type other than Meridian modular, the name is translated into the ASCII equivalent. Multi-Language CPND applies to DNs on local switches only. CPND for Integrated Services Digital Network (ISDN) calls is displayed in English only. The CPND feature uses JIS X 0201-1976, the RCode for Information Interchanges, also known as JIS-Roman, which specifies the upper- and lower- case letters, numbers, punctuation and symbols, and Katakana.
Call Party Name Display Automatic Call Distribution (ACD) Dialed Number Identification Services (DNIS) If an incoming trunk call from a route with DNIS is presented to a display telephone, the identification digits follow the regular trunk access code and member number. It precedes the CPND name for the DNIS incoming trunk group. Automatic Wake Up All display information associated with Automatic Wake Up (AWU) programming is directed to line three of the display.
Feature interactions 237 Calling Party Privacy In current operations, if the International Supplementary Features (SUPP) package 131 is not equipped in the system, an incoming ISDN call with the Call Party Name Display (CPND) Indicator field set to "Presentation Denied" still displays the Calling Party Name. If package 131 is equipped in the system, the current operations will inhibit the Calling Party Name for an incoming ISDN call with the CPND Indicator field set to "Presentation Denied".
Call Party Name Display End-to-End Signaling When entered after a call is answered, EES digits are displayed immediately following the CPND name of the connected party. Leading DN digits and name characters may be shifted out of the display window. ISDN On incoming ISDN calls, the Calling Line ID number can be displayed instead of a DN on the source party line. CPND applies to telephones configured for ISDN when redirection is supported.
Feature implementation 239 Network Intercom Hot Type I calls display names the same as a normal call. Hot Type I calls that become a normal call indicate on the originating station’s display that the call is no longer a Hot Line call. Override When Overriding an established call, the displays of the other telephones show the DN and name of the overriding party. Slow Answer Recall Slow Answer Recall results in displays showing source and destination information.
Call Party Name Display Create the CPND data block. 2. "LD 95 - Add names to the CPND data block." (page 241) Add names to the CPND data block. 3. "LD 10 - Allow names to be assigned to analog (500/2500 type) telephones." (page 242) Allow names to be assigned to analog (500/2500 type) telephones. 4. "LD 11 - Allow names to display on Meridian 1 proprietary telephones." (page 242) Allow names to display on Meridian 1 proprietary telephones. 5. "LD 12 - Allow names to display on attendant consoles.
Feature implementation 241 Prompt Response Description STAL (NO) YES Static allocation of name storage. Must be YES if Background Terminal is equipped, or whenever name strings change frequently. - DFLN 5-MXLN Average default character string length. Suggested default is 13 or the maximum length given to MXLN, whichever is less. Prompted if STAL = YES.
Call Party Name Display Prompt Response Description - XPLN xx Expected Length. Range must be between the Input Name length and the MXLN, or it defaults to DFLN. Set XPLN to average default character string length (DFLN) or the actual length (NAME), whichever is longer. DCNO xxx IDC conversion table number (0-254). IDC nnn Existing complete or partial IDC number. Prompted only when DCNO is valid. NAME aaaa bbbb CPND name string; maximum of 27 characters.
Feature implementation Prompt Response Description TYPE: 2250 Attendant console type. TN 243 Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CPND (CNDD) CNDA (Deny) allow CPND name assignment. DNDI (DNDD) DNDA (Deny) allow display of originally dialed CPND entries.
Call Party Name Display Print entries from the CPND data block LD 95 - Print information associated with entries in the CPND data block. Prompt Response Description REQ PRT Print entries in the CPND data block. TYPE NAME CPND name strings. CUST xx Customer number, as defined in LD 15 LANG ROM KAT Print names in Roman or Katakana. PAGE (NO) YES Page headers and page numbers for multiple DNs and DIGs. DIG ALL Print information on all entries defined by Dial Intercom Groups.
Feature operation Prompt Response Description lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 CPND NEW CHG OUT Add, change, or remove the CPND information. CPND_LAN G (ROM) KAT Use Roman or Katakana characters. NAME aaaa bbbb CPND name; maximum of 27 characters. XPLN xx Expected name length.
Call Party Name Display Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Pickup Contents This section contains information on the following topics: "Feature description" (page 247) "Operating parameters" (page 248) "Feature interactions" (page 248) "Feature packaging" (page 250) "Feature implementation" (page 250) "Feature operation" (page 252) Feature description Call Pickup allows telephones to be arranged in groups consisting of any combination of analog (500/2500 type) telephones, and Meridian 1 proprietary telephones.
Call Pickup • Normal Ringing Queue CO call (Priority 2) • Normal Ringing Queue non-CO call (Priority 4) Operating parameters The number of Call Pickup groups is 4095. The number of members assigned to each group is unlimited, depending on available system memory.
Feature interactions 249 Conference This feature cannot be activated during a conference call. Meridian 1 proprietary telephones can activate Call Pickup if an idle Directory Number (DN) key is available. The conference call must be put on hold before pressing the idle DN key to pick up the call.
Call Pickup Multi-Party Operations Analog (500/2500 type) telephones with PUA and TSA Class of Service can pick up a call only if they are not involved in another call. After picking up a call, the user can form a Consultation connection and dial Programmable Control Digits as normal. Network Intercom Hot Type I calls cannot be picked up. An attempt to pick up a Hot Type I call results in an overflow tone.
Feature implementation 251 LD 15 - Implement CO Trunk Priority in the Customer Data Block. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST - OPT Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. (COX) COP CO Trunk Priority for the Call Pickup feature. COX is no Priority. LD 10 - Define Call Pickup group and Class of Service for analog (500/2500 type) telephones.
Call Pickup Feature operation To answer a call in your Call Pickup group from a Meridian 1 proprietary telephone, follow these steps: Step Action 1 Lift the handset, or press a DN key. 2 Press Call Pickup or dial SPRE + 3. —End— To answer a call in your Call Pickup group from an analog (500/2500 type) telephone, follow these steps: Step Action 1 Lift the handset. 2 Dial SPRE 3 or PURN FFC. You are connected to the caller.
Call Pickup, Directed Contents This section contains information on the following topics: "Feature description" (page 253) "Operating parameters" (page 254) "Feature interactions" (page 254) "Feature packaging" (page 254) "Feature implementation" (page 254) "Feature operation" (page 256) Feature description Directed Call Pickup (DCP) allows a caller from one Call Pickup group to pick up a ringing call in another Call Pickup group.
Call Pickup, Directed Both GPU and DPU can be activated using programmable keys or Special Prefix (SPRE) code dialing. Each pickup method can be assigned to a telephone independent of the others. The dialed digits (DN or group number) are displayed on the Digit Display as dialed. Like the Call Pickup feature, the lamp is optional for the Call Pickup and Group Call Pickup keys. No second dial tone is given after the key is pressed, nor is it given after the SPRE code is dialed.
Feature implementation 255 3. "LD 11 - Configure Meridian 1 proprietary telephones to allow Directed Call Pickup Class of Service." (page 255) Configure Meridian 1 proprietary telephones to allow Directed Call Pickup Class of Service. LD 15 - Define the number of digits dialed for Call Pickup groups. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST Customer number 0-99 Range for Large System and CS 1000E system.
Call Pickup, Directed Prompt Response Description TYPE: a...a Telephone type. Type ? for a list of possible responses. TN RNPG Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. 0-4095 Call Pickup Group. 0 = no pickup group. CLS (GPUD) GPUA (DPUD) DPUA (Deny) allow Group Pickup. (Deny) allow DN Pickup. KEY xx GPU xx DPU Group Pickup key.
Feature operation 257 To answer a call in another Call Pickup group from an analog (500/2500 type) telephone, follow these steps: Step Action 1 Lift the handset and dial SPRE + 94 or PUGR FFC. 2 Dial the pickup group number. —End— To answer a call on a specified DN from an analog (500/2500 type) telephone: Step Action 1 Lift the handset and dial SPRE + 95 or PUDN FFC. 2 Dial the extension number.
Call Pickup, Directed Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Redirection by Day Contents This section contains information on the following topics: "Feature description" (page 259) "Operating parameters" (page 260) "Feature interactions" (page 260) "Feature packaging" (page 262) "Feature implementation" (page 262) "Feature operation" (page 266) Feature description Call Redirection by Day (CRDAY) is an enhancement of the feature Call Redirection by Time of Day (CRTOD).
Call Redirection by Day There is a class of service (CLS) for each of CRTOD, CRDAY, and Call Redirection by Holiday (CRHOL). Each CLS can be enabled or disabled separately and are independent of each other. At the CRDAY prompt, answering “YES” or “NO” does not fully enable or disable the feature. To enable the feature, you must define at least one of the alternate day lists (DAY0 - DAY3)—call redirection to the alternate DN then takes place, even if you enter “NO” at the CRDAY prompt.
Feature interactions 261 Call Forward No Answer When Call Redirection by Day (CRDAY) is activated, calls unanswered after a specified number of rings are sent to Call Forward No Answer feature (CFNA) and forwarded to the alternate DN based on the alternative days/holidays configured for the set. Call Forward All Calls All unanswered incoming calls are sent to the Call Forward All Calls feature if there is no answer then the call is sent to the alternate CRDAY DN specified for that day/holiday.
Call Redirection by Day Multiple Appearance DN, Multiple Appearance Redirection Prime When a call redirection feature is activated for a Multiple Appearance DN (MADN), the TN information is required. Call redirection always refers to the Multiple Appearance Redirection Prime (MARP) TN to determine the feature operation. The CRDAY feature also uses the MARP TN to get the alternate call redirection DNs.
Feature implementation 263 LD 15 - Configure alternate days/holidays. Prompt Response Description REQ: CHG Change existing data. TYPE: RDR Redirection data CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. YES Call Redirection by Day. DAY0 is prompted if "YES" is entered. (NO) = default. If you enter "NO" or at this prompt, then subsequent alternate day list prompts (DAYx) are skipped. ... CRDAY - DAY0 x x...
Call Redirection by Day Prompt Response Description nnnn Where: n = 0, 1, 2, or 3. ALL Select all four holiday option lists. Precede the holiday list with X to remove. - DATE --HOL_OPT dd mm yyyy Continue to input holidays to maximum of 20. Stop adding holidays and continue administration. nnnn Holiday Option List to which entered date applies. Where: n = 0, 1, 2, or 3. Select all four holiday option lists. Precede the holiday list with X to remove.
Feature implementation 265 Prompt Response Description AHOL (0) - 3 Enter the list of alternate redirection holidays in Holiday list 0-3 as selected for the set defined in the Customer Data Block. AFD x...x Alternate forward DN to which all internal calls on an alternate day and/or holiday are redirected upon no answer. AHNT x...x Alternate hunt DN to which all internal calls on an alternate day and/or holiday are redirected when set is busy or no answer. (CFNA to HUNT). AEFD x...
Call Redirection by Day Prompt Response Description AEFD x...x Alternate external forward DN to which incoming calls are redirected on alternate days. AEHT x...x When the DN is busy, all incoming calls for the specified holiday are redirected to the alternate external hunt DN. Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
Call Redirection by Time of Day Contents This section contains information on the following topics: "Feature description" (page 267) "Operating parameters" (page 268) "Feature interactions" (page 268) "Feature packaging" (page 269) "Feature implementation" (page 270) "Feature operation" (page 272) Feature description Call Redirection by Time of Day (CRTOD) adds flexibility to the existing operations of Call Forward No Answer, Hunting and Call Forward by Call Type by allowing incoming calls to be autom
Call Redirection by Time of Day more CRTx options (at least one with an unequal start and end time), then call redirection to the alternate DN takes place, even when you enter “NO” at the CRTOD prompt. Similarly, to disable the feature, all alternate time options (CRT0 - CRT3) must remain undefined (or, if defined, the CRTx start time must equal the defined end time).
Feature packaging 269 Hunting by Call Type If Call Forward by Call Type (CFCT) is enabled with Call Forward No Answer (CFNA) and Call Redirection by Time of Day (CRTOD), unanswered internal calls receiving CFNA are routed to the Flexible CFNA DN, Hunt DN, Alternate Flexible CFNA DN or Alternate Hunt DNs. External calls are routed in the same manner.
Call Redirection by Time of Day Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Configure Alternative Redirection Time." (page 270) Configure Alternative Redirection Time. 2. "LD 10 - Configure Terminal Number Block for analog (500/2500 type) telephones." (page 271) Configure Terminal Number Block for analog (500/2500 type) telephones. 3.
Feature implementation 271 Prompt Response Description - - CRT2 SH SM EH EM Alternate time option 2, where: SH = start time in hours, SM = start time in minutes, EH = end time in hours and EM = end time in minutes in international time format (hour from 00-23 and minute 00-59). Enter "X" to remove current value and reset both the start time and end time equal to 0.
Call Redirection by Time of Day LD 11 - Configure Terminal Number Block for proprietary telephones Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. RTDA Call Redirection by the Time of Day allowed. ARTO (0)-3 Alternate Redirection Time Option for call redirection defined in the Customer Data Block. Only prompted if CLS = RTDA. Default value 0 is entered if request is new.
Call Transfer Contents This section contains information on the following topics: "Feature description" (page 273) "Operating parameters" (page 274) "Feature interactions" (page 274) "Feature packaging" (page 282) "Feature implementation" (page 282) "Feature operation" (page 283) Feature description The Three-Party Service Allowed Class of Service, part of the Multi-Party Operations feature, cannot be used together with the XFR Class of Service.
Call Transfer Operating parameters A separate Call Transfer key/lamp pair must be assigned to Meridian 1 proprietary telephones. A transfer allowed Class of Service must be specified for analog (500/2500 type) telephones to access this feature. If trunks are involved, successful completion of a transfer depends on the access limitations assigned to the stations and trunks.
Feature interactions 275 Automatic Redial When an Automatic Redial (ARDL) call is not accepted by the calling party, the Call Transfer (TRN) key is ignored. Call Forward by Call Type Calls modified by Call Transfer receive Call Forward by Call Type treatment.
Call Transfer For pickup after call transfer completion, everything happens as if the call had been made directly from calling to ringing party. After pickup is performed, displays are updated as for normal Call Pickup. Call Transfer Call Completion notification is only presented to the Call Completion originating set. This notification cannot be transferred to another station. Once the second call is completed, the call can be transferred.
Feature interactions 277 China - Toll Call Loss Plan Toll pad switching is also provided after call transfer has been completed. When the toll call is diverted, the diverted party’s pad level is switched back to its original value (unless it is an OPS station using dynamic switching). The Toll Loss Plan is applied again for the new call as if it is a direct call. For Call Transfer, it is provided after the transferring party completes the transfer and drops out.
Call Transfer Group Hunt Any call may be transferred to a Group Hunt Pilot DN. If there are no idle sets available for the call transfer, the call is queued to the Pilot DN and the caller receives ring back tone. If the call cannot be queued because the queue threshold has been reached, the caller receives busy tone.
Feature interactions 279 Meridian 911 Trunk priority associated with an incoming 911 call is only preserved if blind transfer is used. Meridian 911 - Call Abandon M911 abandoned calls cannot be transferred. Message Registration The party that originates a call is charged. The charge cannot be moved to another party using Call Transfer. Multi-Party Operations Analog (500/2500 type) telephones with TSA Class of Service can Call Transfer by going on-hook after establishing a conference.
Call Transfer On Hold on Loudspeaker It will not be possible to transfer the loudspeaker call to another party. Periodic Pulse Metering If the user of a station which is connected to a metered trunk transfers an internal call to another internal station while the dialed station is still ringing, the Periodic Pulse Metering (PPM) pulse count is accumulated against the transferring station until the call is answered by the dialed party, or abandoned by the dialing party.
Feature interactions 281 Privacy Override Calls in a Privacy Override conference state cannot be transferred. Station Activity Records A Station Activity Record is generated when a set with Class of Service Call Detail Monitoring Allowed (CDMA) transfers a trunk call. CDR "X" record generation is not affected by this development. The set to which the call is transferred also produces a Station Activity Record if it has Class of Service CDMA and answers the call.
Call Transfer (500/2500 type) telephone does not result in a call transfer if the Originating Trunk Connection is barred. The user of a Meridian 1 proprietary telephone remains connected to the denied party until releasing the connection and returning to the held Originating Trunk Connection. The user of an analog (500/2500 type) telephone is re-rung by the Originating Trunk Connection when transfer is attempted and denied.
Feature operation 283 LD 11 - Add a Call Transfer key for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN KEY Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx TRN Add a Call Transfer key (the M2317 must use key 26).
Call Transfer Step Action 1 Flash the switchhook. The call is on hold. 2 Dial the number where you want to transfer the call. 3 Flash the switchhook when you hear ringing or after your call is answered. When your call is answered, you may speak privately with the new party before completing the transfer. To cancel an incomplete transfer, hang up, then lift the handset and flash the switchhook to return to the call.
Call Waiting Redirection Contents This section contains information on the following topics: "Feature description" (page 285) "Operating parameters" (page 286) "Feature interactions" (page 286) "Feature packaging" (page 290) "Feature implementation" (page 290) "Feature operation" (page 293) Feature description Previously, Call Waiting notified an active set that a second call was waiting to be answered on that Directory Number (DN).
Call Waiting Redirection Operating parameters The existing Call Waiting and Call Forward No Answer limitations apply to the Call Waiting Redirection feature. The Call Forward No Answer feature is used by the Call Waiting Redirection feature to redirect "no answer" calls given Call Waiting treatment. Although the Call Waiting treatment is applied to a busy DN, the CFNA call redirection treatment given by the Call Waiting Redirection feature is for a "no answer" presentation.
Feature interactions 287 DN (FDN) or Hunt DN, and "no answer" external calls are routed for CFNA treatment to the External Flexible CFNA DN (EFD) or External Hunt DN (EHT). Call Forward/Hunt Override via Flexible Feature Code There is no interaction with the Call Waiting treatment component of the Call Waiting Redirection feature.
Call Waiting Redirection Direct Inward Dialing Call Forward No Answer Timer The Direct Inward Dialing Call Forward No Answer Timer is applied after the last stage of CFNA or SFNA treatment resulting from the Call Waiting Redirection feature for DID Call Waiting calls. Distinctive Ringing/New Distinctive Ringing Call Forward No Answer The existing Distinctive Ringing Call Forward No Answer feature is applied to calls from a Distinctive Ringing enabled trunk.
Feature interactions 289 Message Waiting Message Waiting has precedence over CFNA and Attendant Recall for attendant-extended calls. Unanswered calls given Call Waiting treatment are forwarded to the Flexible CFNA DN by the Call Waiting Redirection feature.
Call Waiting Redirection Network Call Forward No Answer Existing Network CFNA treatment is applied to calls receiving Call Waiting treatment on sets with CFNA and the Call Waiting Redirection feature enabled if the Call Waiting call is not answered before the expiration of the CFNA timer and the CFNA DN is on another node.
Feature implementation 291 3. "LD 11 - Configure Call Waiting, and Call Forward No Answer for Meridian 1 proprietary telephones." (page 292) Configure Call Waiting, and Call Forward No Answer for Meridian 1 proprietary telephones. LD 15 - Configure the CFNA treatment, the number of ringing cycles for CFNA, and the Call Waiting Redirection option. Prompt Response Description REQ: CHG Change existing data.
Call Waiting Redirection Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. HUNT xxx..x Hunt DN. If the Call Forward No Answer treatments set up in LD 15 are set to HNT, the Hunt DN should be configured. CLS (CWD) CWA Call Waiting external (denied) allowed. (SWD) SWA Internal (Station-to-Station) Call Waiting (denied) allowed. If SWA is defined, CWA must also be defined. (WTA) WTD Warning tone (allowed) denied.
Feature operation Prompt Response Description FBA Call Forward Busy Allowed. For customers with the United Kingdom (UK) package 190 configured, CLS must be set to FBA for calls over DASS/DPNSS trunks. RCO (0)-2 Ringing cycle option for Call Forward No Answer. Prompted when CLS = FNA, or MWA (or both). RCO must be set to a value other than 0 for Call Waiting Redirection to operate. HUNT xxx..x Hunt DN.
Call Waiting Redirection Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Call Waiting/Internal Call Waiting Contents This section contains information on the following topics: "Feature description" (page 295) "Operating parameters" (page 296) "Feature interactions" (page 297) "Feature packaging" (page 302) "Feature implementation" (page 302) "Feature operation" (page 303) Feature description Call Waiting notifies a telephone user on an established call (internal or external) that an external call is waiting to be answered.
Call Waiting/Internal Call Waiting Call Waiting applies to Direct Inward Dialing (DID), Central Office (CO), Foreign Exchange (FX), and Wide Area Telephone Service (WATS) trunk calls extended to a busy telephone by the attendant. Call Waiting also applies to calls on TIE and Common Control Switching Arrangement (CCSA) trunks. Internal Call Waiting This feature provides Call Waiting for internal calls.
Feature interactions 297 When a second call goes to a telephone that already has a Call Waiting call, the second call is recalled to the attendant if it is not answered by the number of rings defined in the Customer Data Block (RTIM prompt, field zz). An analog (500/2500 type) telephone user who has received a Call Waiting call routed from the attendant cannot reconnect to the original call until it has been released from the console.
Call Waiting/Internal Call Waiting Attendant Queuing Call Waiting options do not apply to calls queued to a specified attendant. The exception to this is the display call waiting key, which shows the number of calls in the overall attendant queue and the calls in the queue for a specified attendant. Automatic Line Selection A call on the Call Waiting key is not selected. Call Forward All Calls Call Forward All Calls takes precedence over Call Waiting.
Feature interactions 299 Camp-On Call Waiting and Camp-On are mutually exclusive. If a Call Waiting Class of Service or key is defined, Camp-On cannot be provided. Camp-on, Station Call Waiting takes precedence over Station Camp-On. China Number 1 Signaling - Called Party Control An attendant cannot apply Call Waiting on an outgoing call that follows Called Party Control. Dial Intercom Call Waiting does not apply to a Dial Intercom appearance.
Call Waiting/Internal Call Waiting Idle Extension Notification This feature can be used even if the Call Forward/Hunt Override Via FFC feature is activated. When a busy set is encountered, it is possible to place an IEN request against the set. ISDN Night Service If a call is diverted to a third-party operator Night DN that is busy, Call Waiting may be activated (if equipped). The call to the third-party operator circuit switched network is released.
Feature interactions 301 If an analog (500/2500 type) telephone user attempts to set up a Consultation connection by dialing a busy DN and if the Call Waiting conditions are satisfied, the controlling party will hear ringback tone and the active party will hear Call Waiting tone. If the controlling party goes on-hook before the active party has answered, the held call is disconnected regardless of the MPO options and Call Waiting tone is removed from the active party.
Call Waiting/Internal Call Waiting Night Service Enhancements This feature will terminate incoming Night calls to busy DNs by applying Call Waiting. This is done even if the Night DN is an analog (500/2500 type) telephone with Call Waiting Denied (CWD) Class of Service, or if the Night DN is a Meridian 1 proprietary telephone without a Call Waiting (CWT) key assigned.
Feature operation Prompt Response Description TYPE: 500 Telephone type. TN CLS 303 Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. (CWD) CWA (SWD) SWA (Deny) allow Call Waiting. (Deny) allow internal Call Waiting (if SWA is defined, CWA must also be defined). (Allow) deny warning tone.
Call Waiting/Internal Call Waiting Step Action 1 Press Hold if you want to put your second call on Hold. 2 Press the extension key that has the first call on it. —End— To answer a Call Waiting call on analog (500/2500 type) telephones, follow these steps: • Flash the switchhook when you hear a beep during a telephone call. Your current call is on Hold and you are connected to the waiting call. To return to your first call: • Flash the switchhook.
Called Party Control on Internal Calls Contents This section contains information on the following topics: "Feature description" (page 305) "Operating parameters" (page 305) "Feature interactions" (page 306) "Feature packaging" (page 306) "Feature implementation" (page 307) "Feature operation" (page 308) Feature description The Called Party Control on Internal Calls (CPCI) feature allows the called party with Class of Service Malicious Call Trace Allowed to activate Malicious Call Trace (MCT) even aft
Called Party Control on Internal Calls This feature is designed for stand alone application only and is not supported across a network. On a set to set call, the calling and the called party must belong to the same customer on the same system. Called Party Control on Internal Calls (CPCI) is not supported on ISDN BRI sets. If an attendant console is the calling party and involved in a call with a set, the CPCI feature functionality is not provided to the call.
Feature implementation 307 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Configure Called Party Control on Internal Calls in the Customer Data Block." (page 307) Configure Called Party Control on Internal Calls in the Customer Data Block. 2. "LD 57 - Configure Malicious Call Trace Flexible Feature Code." (page 307) Configure Malicious Call Trace Flexible Feature Code. 3. "LD 10 - Enable Malicious Call Trace on Analog (500/2500 type) sets.
Called Party Control on Internal Calls LD 10 - Enable Malicious Call Trace on Analog (500/2500 type) sets. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: 500 Analog Set Type. TN CUST Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx Customer number, as defined in LD 15 MCTA Malicious Call Trace allowed.
Feature operation 309 Simple Call - Meridian 1 Proprietary Sets Set A, the calling party, initiates a call to Set B, the called party. Set B has Class of Service Malicious Call Trace Allowed (MCTA) configured. With Called Party Control on Internal Calls (CPCI) activated, Set B can activate Malicious Call Trace even after Set A has gone on-hook. This operation is possible because Set A is not idled until Set B has gone on-hook.
Called Party Control on Internal Calls 2. In a three party conference between the called party, calling party and the recorder then the recorder is not considered as a conferee. The recorder is treated as a simple call for called party control on internal calls feature. 3.
Called Party Disconnect Control Content This section contains information on the following topics: "Feature description" (page 311) "Operating parameters" (page 311) "Feature interactions" (page 312) "Feature packaging" (page 313) "Feature implementation" (page 313) "Feature operation" (page 313) Feature description Called Party Disconnect Control allows the system to control the disconnecting of calls on Central Office (CO), Foreign Exchange (FX), Common Control Switching Arrangement (CCSA), Direct I
Called Party Disconnect Control An incoming call with Called Party Disconnect Control can be forwarded to another telephone, but not to another trunk. Tandem trunk connections are not allowed on incoming calls on trunks with Called Party Disconnect Control allowed. If Barge-In or Busy Verify is applied to trunks with Called Party Disconnect allowed, the trunk is disconnected. Force disconnect, through service change and maintenance, overrides Called Party Disconnect Control.
Feature operation 313 Periodic Clearing Enhancement Called Party Disconnect Control can exist on the same system and function on the same route, but is not to be used in conjunction with Periodic Clearing. Periodic Clearing on RAN, Meridian Mail, ACD and Music This feature enhancement is not supported if used together with Toll Operator Break-In. Feature packaging This feature is included in base system software. Feature implementation LD 16 - Define Called Party Disconnect Control for a trunk route.
Called Party Disconnect Control Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Calling Party Name Display Denied Content This section contains information on the following topics: "Feature description" (page 315) "Operating parameters" (page 317) "Feature interactions" (page 317) "Feature packaging" (page 318) "Feature implementation" (page 318) "Feature operation" (page 319) Feature description This enhancement to the Calling Party Name Display feature allows a customer to define, on an originating set, whether or not to allow the display of the calling and called party name an
Calling Party Name Display Denied In the following example, originating set A has DIGA and NAMA Class of Service, and terminating set B also has DIGA and NAMA Class of Service.
Feature interactions 317 Operating parameters This enhancement pertains to both standalone and network environments. The called party digits are displayed on the originating set, regardless of the Class of Service of the terminating set. Feature interactions Attendant Consoles The Calling Party Name Display Denied enhancement cannot be applied to attendant consoles.
Calling Party Name Display Denied a QSIG network is interacting with an Meridian Customer Defined Network (MCDN) network providing network capability ND3, both the MCDN and QSIG Name Display feature function on the same level. Multiple Appearance Directory Numbers For a ringing call to a Multiple Appearance Directory Number (DN), the name on the calling set display can be suppressed by configuring any of the Terminal Numbers with NAMD Class of Service.
Feature operation Prompt Response Description TYPE: 500 Telephone type. (DDGA) DDGD (Allow) deny DN to be displayed on other set. (NAMA) NAMD (Allow) deny name to displayed on other set. ... CLS LD 11 - Configure the Calling Party Name Display Denied Class of Service for proprietary telephones. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses.
Calling Party Name Display Denied Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Calling Party Privacy The Calling Party Privacy (CPP) feature enables the system to support the blocking of a Calling Party’s Number and Name from being displayed at the terminating set on an individual call basis. Users can dial a Calling Party Privacy code (for example, *67 from a proprietary set or 1167 from an analog (500/2500 type) set) to prevent their telephone number and name from being displayed on a receiving telephone across the Public Switched Telephone Network (PSTN).
Calling Party Privacy Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Calling Party Privacy Override Content This section contains information on the following topics: "Feature description" (page 323) "Operating parameters" (page 326) "Feature interactions" (page 327) "Feature packaging" (page 336) "Feature implementation" (page 336) "Feature operation" (page 339) Feature description Calling Party Privacy Override (CPPO) enhances the functionality of the Calling Party Privacy (CPP) feature.
Calling Party Privacy Override When the CPPO Flexible Feature Code is dialed prior to the normal dialing sequence, the call is marked as a CPPO call. The CPPO Flexible Feature Code is then removed from the dialed digits stored in the call register. If the outgoing trunk route provisions CPPO, then the Privacy Override Indicator is sent to the far end, and the Calling Party Number and Name information is displayed on the receiving telephone.
Feature description 325 Incoming calls An incoming ISDN call is recognized as a CPPO call (that is, it carries the Privacy Override Indicator) if the Presentation Indicator field is set to "Presentation Allowed" in the Calling Party Number IE and if the CPND Indicator is set to "Presentation Allowed" in the Display IE (if it exists). When an incoming call is on a non-ISDN route, the system does not receive the Privacy Override Indicator.
Calling Party Privacy Override Non-ISDN to ISDN tandem Even though a Privacy Override Indicator is not provided for an incoming non-ISDN trunk call, if the outgoing route has TCPP set to NO, the Presentation Indicator field in the Calling Party IE is set to "Presentation Allowed". Non-ISDN to non-ISDN tandem A Privacy Override Indicator is not provided for an incoming non-ISDN trunk call.
Feature interactions 327 When a user dials the Flexible Feature Code defined for the CPPO feature and if CPPO is not provisioned on the outgoing trunk route, the call proceeds without carrying the Privacy Override Indicator. The CPPO feature does not affect whether or not the Calling Party Number and Name information is displayed for internal calls within the system, even if the originator requests CPPO. All incoming non-ISDN calls with the Privacy Override Indicator terminate on the system.
Calling Party Privacy Override the normal dialing sequence, is stored against the Autoline key. The CPPO Flexible Feature Code is counted against the maximum number of digits (currently 31) stored against the Autoline key. The CPPO Flexible Feature Code can also be stored against the Autoline key. An outgoing CPPO call can then be initiated by pressing the Autoline key followed by manually dialing the destination number.
Feature interactions 329 Call Detail Recording Call Detail Recording (CDR) records continue to include the Calling Party Number even if the caller has requested CPPO. When the CDR record is generated, the CPPO Flexible Feature Code dialed by the originator is included in the DIGIT field (if it displays the dialed digits). The CPPO Flexible Feature Code dialed by the originator is not included in the DIGIT field if it displays the outpulsed digits.
Calling Party Privacy Override If CPPO is requested on the forwarding DN and the call is forwarded across an ISDN link, the outgoing SETUP message includes the Redirecting Number IE (if it exists) with the Presentation Indicator set to "Presentation Allowed". If CPPO is requested on the forwarding DN and the call is forwarded across a non-ISDN link, no Privacy Override Indicator is outpulsed to the terminating node if the originating set did not request CPPO.
Feature interactions 331 Calling Party Privacy If the user requests both Calling Party Privacy and Calling Party Privacy Override, then the feature last requested takes precedence. The Flexible Feature Code dialed last determines the type of call. If a set with Class of Service set to CLBA requests CPPO by dialing the CPPO Flexible Feature Code, then the call is treated as a CPPO call.
Calling Party Privacy Override Conference The CPPO feature passes the Privacy Override Indicator to the terminating set in order to display the Calling Party Number and Name, if the Conference feature is used for the purpose of performing a transfer. Display of Calling Party Denied When the CPP package is equipped, the CPPO feature takes precedence over the Display of Calling Party Denied (DPD) feature for allowing the Calling Party Number and Name to be displayed.
Feature interactions 333 Last Number Redial The Last Number Redial (LNR) feature stores the CPPO Flexible Feature Code in the LNR database if the CPPO Flexible Feature Code was included in the last number dialed by the user. The outgoing re-dialed calls also send the Privacy Override Indicator to the far end.
Calling Party Privacy Override Meridian Mail When an incoming ISDN call with the CLID Presentation Indicator set to "Allowed" terminates on Meridian Mail, the CLID passed to Meridian Mail is recorded. The call is treated by Meridian Mail as an external call. Calls placed by means of Through Dial can request Calling Party Privacy Override. These calls involve the person accessing Meridian Mail (mailbox user or incoming caller) dialing 0 followed by any telephone number.
Feature interactions 335 Remote Virtual Queuing The Remote Virtual Queuing feature has automatic retry capabilities that are used when congestion is encountered within the network. The same Calling Party Privacy Override considerations are provided to the "retries" as were provided to the originally dialed call. Ring Again - Busy Trunk A call that is automatically re-dialed by the Ring Again - Busy Trunk feature recognizes the CPPO requested when the call is originally dialed.
Calling Party Privacy Override Virtual Network Services CPPO treats Virtual Network Services (VNS) trunk calls in the same manner as ISDN trunk calls. For instance, CPPO does not affect the existing VNS operation. If CPPO was requested when originating a call, the Presentation Indicator field of CLID is set to "Presentation Allowed".
Feature implementation 337 Configuration procedures require that the following conditions are met before you configure Privacy Override Indicators for a Non-ISDN route: • CPPO is configurable on COT, DID, FEX, WAT and ISA routes. • OAPO package 104 is restricted or unequipped. • Route is either OGT (outgoing) or IAO (incoming and outgoing). LD 16 - Configure Privacy Override Indicators for a Non-ISDN route. Prompt Response Description REQ CHG Change existing data. TYPE RDB Route Data Block.
Calling Party Privacy Override Prompt Response Description CUST xx Customer number, as defined in LD 15 ROUT Route number 0-511 Range for Large System and CS 1000E system. 0-127 Range for Small System and Media Gateway 1000B. All ISDN trunk routes are CPPO configurable. ... CPP Calling Party Privacy/Privacy Override (CPP/CPPO) flag. Enable CPP/CPPO feature and configure parameters. (NO) = CPP/CPPO feature is disabled is the default.
Feature operation 339 LD 10/11 - Activate Calling Party Number and Name per-line blocking. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN DES Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. d...d Designator The response d...
Calling Party Privacy Override Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Camp-On to a Set in Ringback or Dialing Contents This section contains information on the following topics: "Feature description" (page 341) "Operating parameters" (page 342) "Feature interactions" (page 342) "Feature packaging" (page 343) "Feature implementation" (page 343) "Feature operation" (page 343) Feature description This feature allows a station or attendant to Camp-on an external trunk call to another station that is in a ringback or dialing state.
Camp-On to a Set in Ringback or Dialing has Warning Tone Allowed class of service and the customer has the Camp-on Tone Allowed option. Music is provided to the camped-on station, if the Music package is equipped and defined for the customer. During Camp-on, as soon as the attendant releases the call or the station completes the transfer, recall timing begins (the Recall Timer is configured in LD 15). If the timer times out, the Camp-on is recalled to the attendant.
Feature operation 343 Slow Answer Recall Modification Slow Answer Recall Modification (SLAM) has an interaction after the attendant answers the recall. If SLAM is configured, then the target set is disconnected after the attendant answers the recall. The call is no longer camped on. Feature packaging Camp-On to a Set in Ringback or Dialing requires Camp-on French Type Approval (FRTA) package 197. For network routing, the Network Attendant Service (NAS) package 159 is required.
Camp-On to a Set in Ringback or Dialing Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Camp-On to Multiple Appearance Directory Number Contents This section contains information on the following topics: "Feature description" (page 345) "Operating parameters" (page 346) "Feature interactions" (page 346) "Feature packaging" (page 347) "Feature implementation" (page 347) Feature operation Feature description The Camp-On to Multiple Appearance DN enhancement allows a call camped on to an Multiple Call Ringing (MCR) or Multiple Call Non-ringing (MCN) Directory Number (DN) to be camped on to
Camp-On to Multiple Appearance Directory Number Step Action 1 Sets A, B, and C are Meridian 1 proprietary telephones with the same MCR or MCN DN. All three sets are busy. 2 The attendant extends an external call to the busy DN and releases. Sets A, B, and C hear Camp-On tone. 3 A goes on-hook and camped call is presented to set A. Camp-On tone is removed from B and C. 4 If B went on-hook in step 3, the call is presented to set B and Camp-On tone is removed from sets A and C.
Feature operation 347 Single Call Ringing and Non-ringing Multiple-appearance Single Call Ringing and Non-ringing (SCR and SCN) DNs are not affected by the Camp-On enhancement. Station Camp-On The Camp-On enhancement applies to Station Camp-On. Feature packaging Camp-On to Multiple Appearance Directory Number requires International Supplementary Features (SUPP) package 131. Feature implementation There are no specific implementation procedures for this feature.
Camp-On to Multiple Appearance Directory Number Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Camp-On Content This section contains information on the following topics: "Feature description" (page 349) "Operating parameters" (page 349) "Feature interactions" (page 350) "Feature packaging" (page 353) "Feature implementation" (page 353) "Feature operation" (page 354) Feature description The Camp-On feature routes one additional external call to a busy Directory Number (DN). When the attendant extends a call to a busy DN, the external call is camped-on to the telephone.
Camp-On Feature interactions Attendant Blocking of Directory Number Camp-on is denied for a DN that is blocked due to the Attendant Blocking of DN feature. Attendant Break-In If the destination DN has a camped-on incoming trunk call, the attendant cannot extend the urgent incoming call as a Camp-On call. Call Forward All Calls Call Forward, Internal Call Call Forward All Calls and Internal Call Forward take precedence over Camp-On.
Feature interactions 351 China Number 1 Signaling - Called Party Control A local attendant cannot Camp-on a call to an analog (500/2500 type) set that is on an outgoing trunk call that follows Called Party Control. Enhanced Override Forced Camp-On Priority Override Station-to-Station Camp-On and Attendant Camp-On are not affected by Forced Camp-On or Priority Override.
Camp-On Group Hunting Queuing Limitation No Camp-on tone is provided for Group Hunting Queuing Limitation. Hunting Hunting takes precedence over Camp-On. Idle Extension Notification When an extension is blocked for receiving calls due to the Idle Extension Notification feature, Camp-on is not possible. Multi-Party Operations Camp-on to a controlling party DN which is involved in a Consultation connection is not permitted.
Feature implementation 353 Source Included when Attendant Dials The source remains included while the attendant dials the destination. Uninterrupted Line Connections Warning Tone Class of Service with warning tone denied allows a call to be camped on, but with no warning tone. Feature packaging This feature is included in base system software. Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Enable Camp-On tone for a customer.
Camp-On Prompt Response Description - STCB (NO) YES Station Camp-On Busy allowed. - NSCP (NO) YES Network Station Camp-On to sets on this node allowed. LD 10 - Allow warning tone Class of Service for analog (500/2500 type) telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Telephone type. TN CLS Terminal Number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Feature operation Step Action 1 When you hear a short beep indicating a camped-on call, hang up or press Rls. 2 When the telephone rings, lift the handset. You are connected to the camped-on call. —End— Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Camp-On Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Camp-On, Forced Content This section contains information on the following topics: "Feature description" (page 357) "Operating parameters" (page 358) "Feature interactions" (page 359) "Feature packaging" (page 361) "Feature implementation" (page 361) "Feature operation" (page 363) Feature description Forced Camp-On differs from normal Camp-On in that both internal and external calls can be camped on, rather than just external calls as with the Camp-On feature.
Camp-On, Forced Forced Camp-On is similar to station-to-station Camp-On except that Forced Camp-On can be done with either no call on hold or an external or internal call on hold. It can be done automatically or manually; whether it is automatic or manual is determined by the response to the Automatic Forced Camp-On (AFCO) prompt in LD 15. For manual operation, once a busy telephone has been reached, the first depression of the EOVR key or the first dialing of the EOVR FFC attempts Forced Camp-On.
Feature interactions • Hold • Data call • Release Link call, and • Parked call. 359 Call Forward and Hunting take precedence over Call Waiting. If Call Waiting is allowed, Camp-On is not attempted. If Call Waiting is not allowed, station-to-station Camp-On is automatically attempted. If this succeeds, Enhanced Override can still follow. If Camp-On fails because there is no external call, Forced Camp-On and Enhanced Override may still work.
Camp-On, Forced Call Hold, Deluxe Call Hold, Permanent Hold Neither held calls nor telephones with calls on hold can be camped on to with Forced Camp-On. Overflow tone is returned to telephones attempting Forced Camp-On. Camp-On Station-to-Station Camp-On and attendant Camp-On are not affected by Forced Camp-On.
Feature implementation 361 Operator Call Back Telephones involved in an Operator Call Back call or Toll Operator Break-In cannot be camped on to with Forced Camp-On. Overflow tone is returned to telephones attempting Forced Camp-On. Override When Priority Override is activated, it replaces normal override. Once Priority Override has been performed on a set, its Digit Display shows the DN of the overriding set.
Camp-On, Forced LD 15 - Configure the customer for Automatic Forced Camp-On and Station Camp-On tone. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: MPO Multi-Party Options (NO) YES Automatic Forced Camp-On. Enter YES if Forced Camp-On is to be applied automatically. Enter NO if Forced Camp-On is to be applied manually. TYPE: FTR Features and options - STCB (NO) YES Station Camp-On Busy tone.
Feature operation 363 LD 11 - Configure Meridian 1 proprietary telephones for Forced Camp-On. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN CLS Terminal Number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit.
Camp-On, Forced 3. Party C has Warning Tone Allowed (WTA) Class of Service and can be any telephone type or a Direct Inward Dial (DID), TIE, or Central Office (Public Exchange) (COT) trunk. 4. Telephone E is a Meridian 1 proprietary telephone with Warning Tone Allowed (WTA) Class of Service and an Enhanced Override (EOVR) key equipped. For the following examples: 1. Telephones A and E both have Camp-On From another telephone Allowed (CPFA) Class of Service. 2.
Feature operation ACTION 365 RESPONSE 1 B and C are connected in a simple call. 2 A dials B. A receives busy tone. 3 A performs a recall. A receives special dial tone (SDT). 4 A dials EOVR FFC to attempt Forced Camp-On. If telephone B or C has disconnected, telephone A receives overflow (fast busy) tone. Otherwise B receives Camp-On tone and A receives ringback or busy tone depending on the options equipped. A is manually Forced Camp-On to B. 5 B disconnects from the call.
Camp-On, Forced ACTION RESPONSE 3 E presses EOVR key to attempt Forced Camp-On. If telephone B or C has disconnected, telephone E receives overflow (fast busy) tone. Otherwise B receives Camp-On tone and E receives ringback or busy tone depending on the options equipped. E is manually Forced Camp-On to B. 4 B disconnects from the call. Telephone E rings telephone B.
Camp-On, Station Contents This section contains information on the following topics: "Feature description" (page 367) "Operating parameters" (page 368) "Feature interactions" (page 368) "Feature packaging" (page 369) "Feature implementation" (page 369) "Feature operation" (page 370) Feature description With this feature, any internal station can camp an external call on to another internal station that is busy.
Camp-On, Station Operating parameters The limitations that currently apply to the operation of the Camp-On feature from an attendant console also apply to Station Camp-On. These limitations are: • Camp-On is not permitted if the desired station is in a state other than established (that is, ringing, dialing). • Only one call at a time can Camp-On to a busy station. • Calls cannot Camp-On to a station with the Call Waiting feature configured.
Feature implementation 369 stations. The term internal station includes stations on other nodes within a Meridian Customer Defined Network (MCDN). For more information, see the Camp-On, Station feature description. Dial Impulse Set A Dial Impulse (DIP Class of Service) station must have TSA Class of Service to perform a Station Camp-On. Network Attendant Service For network-wide Station Camp-On, NAS must be equipped at each node of the network.
Camp-On, Station Feature operation Standalone case Any station, not necessarily the Night DN, attempting to transfer an external call may, during the associated inquiry call, camp the trunk on to a busy station. The Camp-On will take effect from the moment the transferring station has completed the transfer to the desired DN. The transferring station will hear Ringback tone or Busy tone depending on the option entered in response to the STCB prompt in the Customer Data Block (LD 15).
Feature operation 371 Recall timing on Camp-On calls When any station extends an external call, recall timing is initiated if the call is camped on to a busy station. The recall timing will start from the moment that the extending station "releases" the call. The value of the recall timer is set by the prompt RTIM in the Customer Data Block (LD 15). At the recall, the camped on call is routed to the attendant.
Camp-On, Station Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Card LED Status Contents This section contains information on the following topics: "Feature description" (page 373) "Operating parameters" (page 373) "Feature interactions" (page 374) "Feature packaging" (page 374) "Feature implementation" (page 374) "Feature operation" (page 374) Feature description This feature allows the use of Swedish Televerket (TVT) Intelligent Peripheral Equipment on the system. This is accomplished by defining individual terminal loops as TVT type in LD 17.
Card LED Status • multi-frequency receiver (MFR) card (TPC15). Feature interactions Card LED Status does not interact with other features. Feature packaging Card LED Status requires International Supplementary Features (SUPP) package 131. Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 17 - Configure the system hardware and software parameters." (page 374) Configure the system hardware and software parameters. 2.
Centralized Multiple Line Emulation Contents This section contains information on the following topics: "Feature description" (page 375) "Operating parameters" (page 375) "Feature interactions" (page 376) "Feature packaging" (page 376) "Feature implementation" (page 376) "Feature operation" (page 377) Feature description The Centralized Multiple Line Emulation (CML) feature allows a mixed group of telephones (analog (500/2500 type) telephones, or Meridian 1 proprietary telephones) to answer calls ring
Centralized Multiple Line Emulation Call Pick-up groups assigned at the key level cannot be given a group number containing ACD DNs, since calls ringing in an ACD queue cannot be picked up. Calls cannot be picked up from a station having direct-termination-denied Class of Service. Normal tenant-service calling limitations apply. If a station cannot receive a ringing call, then the call cannot be picked up for that station.
Feature operation Prompt Response Description (PRSD) PRSA Priority Call Pick-up station (denied) allowed. (CRD) CRA Continuous Ringing (denied) allowed. (MCRD) MCRA Multiple Call Arrangement (denied) allowed. 377 ... CLS LD 11 - Assign ringing number pickup groups to keys. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. (0)-4095 Ringing Number Pick-up Group. Respond with the number of the Ringing Number Pick-up group for which the set is to be assigned. ...
Centralized Multiple Line Emulation Step Action 1 To answer a CML call using a Meridian 1 proprietary telephone, press the RNP key. —End— To answer a call in your Call Pickup group from an analog (500/2500 type) telephone, follow these steps: Step Action 1 Lift the handset. 2 Dial the PURN FCC. —End— Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Centrex Switchhook Flash Contents This section contains information on the following topics: "Feature description" (page 379) "Operating parameters" (page 380) "Feature interactions" (page 381) "Feature packaging" (page 382) "Feature implementation" (page 382) "Feature operation" (page 385) Feature description Centrex Switchhook Flash (THF) permits the user to signal the Central Office (CO)/Public Exchange during an established CO call, requesting activation of a Central Office based service.
Centrex Switchhook Flash • Wide Area Telephone Service (WATS) • CO trunks located at a remote node connected via ISDN Meridian Customer Defined Network (MCDN) TIE trunks, and • Analog, Digital Trunk Interface (DTI), and DT12 CO trunks. Whenever Centrex Switchhook Flash (THF) is invoked, the system checks for the following: • With analog (500/2500 type) telephones, that the Class of Service supports THF.
Feature interactions • The THF feature can be activated on DTI2 Central Office trunks and Intelligent Peripheral Equipment (IPE) Central Office trunks. • The Centrex Switchhook timing on the Extended Flexible Universal Trunk (EXUT) is performed using firmware, offering a significant improvement in trunk timing accuracy.
Centrex Switchhook Flash Feature packaging This feature is included in base system software. Centrex Switchhook Flash (THF) package 157 has no package dependencies. The End-to-End Signaling (EES) package 10 is recommended for users with Meridian 1 proprietary telephones, and attendant consoles. If both THF and the 2 Mbit Digital Trunk Interface (DTI2) package 129 are present, this feature can also be applied to digital Central Office trunk connections.
Feature implementation Prompt CLS 383 Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. THFA THFD Allow Centrex Switchhook Flash. THFD = Default LD 11 - Enable Centrex Switchhook Flash for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses.
Centrex Switchhook Flash Prompt CLS Response Description FEX Foreign Exchange trunk data block. WAT Wide Area Telephone Service trunk data block. THFA THFD Allow Centrex Switchhook Flash. THFD = Default LD 16 - Enable Centrex Switchhook Flash for each trunk route. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE RDB Route Data Block. CNTL YES Change controls or timers - TIMR FLH 60-(510)-1536 Flash timer in msec.
Feature operation Prompt Response Description SICA XX Signaling category table. P RRC(S) ABCD Register Recall signal. TIME 10-(100)-630 Duration of RRC Pulse in msec. 385 ... ... Feature operation Analog (500/2500 type) telephones To use Centrex Switchhook Flash (THF) from an analog (500/2500 type) telephone, follow these steps: Step Action 1 Flash the switchhook to receive a special dial tone. 2 Enter the Special Prefix (SPRE) code, then the THF feature access code (96).
Centrex Switchhook Flash Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Charge Account and Calling Party Number Contents This section contains information on the following topics: "Feature description" (page 387) "Operating parameters" (page 388) "Feature interactions" (page 389) "Feature packaging" (page 390) "Feature implementation" (page 391) "Feature operation" (page 392) Feature description Used in conjunction with Call Detail Recording (CDR), Charge Account bills calls directly to specific accounts or charge numbers instead of Directory Numbers (DN).
Charge Account and Calling Party Number The Charge Account feature is not supported for internal calls. A Charge Account number entered through the Charge key/lamp pair is blocked for established internal calls. Charge Account can be used to charge an entire conference call or portions of the call. Portions of the call are assigned to different accounts by entering the account number when adding trunks to a conference, before the conference is completed.
Feature interactions 389 If too few digits are dialed, no response is given until the interdigit timeout occurs. Overflow tone is returned for 15 seconds after timeout; then the user is locked out. If Call Transfer or Conference is used to consult with a third party and returns to the original call without completing the transfer or conference, the charge account number is applied to the Consultation call only.
Charge Account and Calling Party Number Override When Charge Account is used during active Override, some digits may be lost. When entered with Override in conference, a Charge Account number is accepted and no digits are lost. Ring Again When Ring Again is activated, no charge record is generated, but the information is stored for future use. If Ring Again is canceled before a trunk is seized, the charge number is deleted and no record is produced.
Feature implementation • 391 Charge Account/Authorization Code Base (CAB) package 24 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Add or modify the customer Charge Account." (page 391) Add or modify the customer Charge Account. 2. "LD 10 - Allow analog (500/2500 type) telephone access to Charge Account." (page 391) Allow analog (500/2500 type) telephone access to Charge Account. 3.
Charge Account and Calling Party Number Prompt Response TN CLS Description Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. (XFD) XFA (Deny) allow call transfer. LD 11 - Allow Meridian 1 proprietary telephone access to Charge Account. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type.
Feature operation 393 Meridian 1 proprietary telephones To charge a call to an account before dialing, follow these steps: Step Action 1 Select a free extension. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number. 4 When you have a dial tone, dial the telephone number. —End— To charge during a call in progress, follow these steps: Step Action 1 Press Charge. 2 Dial the Charge Account number. 3 Press the extension key to return to your call.
Charge Account and Calling Party Number The call is on hold. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number. 4 Dial the number where the call is to be transferred. 5 Press Transfer. —End— To charge a call to an account when adding a party to a conference call, follow these steps: Step Action 1 Press Conference. The call is on hold. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number. 4 Call the party that you want to add to the conference.
Feature operation Step Action 1 Select a free extension. 2 Dial SPRE + 5. 3 Dial the charge account number. 4 When you have a dial tone, dial the telephone number. 395 —End— To charge during a call in progress, follow these steps: Step Action 1 Flash the switchhook or link. 2 Dial SPRE + 5. 3 Dial the Charge Account number. 4 Flash the switchhook or link to return to the call in progress.
Charge Account and Calling Party Number Attendant Consoles To charge a call to an account before dialing, follow these steps: Step Action 1 Press the loop key. 2 Press Charge. 3 Dial the Charge Account number. 4 When you have a dial tone, dial the telephone number. —End— To charge during a call in progress, follow these steps: Step Action 1 While the source call is active on a loop key, press Charge. 2 Dial the Charge Account number. The voice connection remains active.
Charge Account, Forced Contents This section contains information on the following topics: "Feature description" (page 397) "Operating parameters" (page 398) "Feature interactions" (page 398) "Feature packaging" (page 400) "Feature implementation" (page 400) "Feature operation" (page 402) Feature description Forced Charge Account (FCA) temporarily overrides Class of Service limitations for toll-denied users.
Charge Account, Forced Meridian 1 proprietary telephones activate this feature by using a separate Charge key/lamp pair. Any user can access this feature by dialing SPRE + 5. A distinction is made between normal CDR Charge Account processing and FCA. If all the following conditions are met, the account number is treated as an FCA code: • The telephone from which the number is entered has a TLD, CTD, or CUN Class of Service.
Feature interactions 399 Authorization Code Security Enhancement If the Authorization Code is used to change the Class of Service of the user, the new Class of Service must be TLD, CTD, or CUN. If an Authorization Code entered after FCA has altered the Class of Service to unrestricted (UNR), the change made by the Authorization Code still comes into effect.
Charge Account, Forced to CUN, TLD, or CTD is dialed before the FCA, the call is allowed. FCA sets the COS to UNR and the Network COS (NCOS) to the NCOS defined in LD 15, provided that FCA is enabled on both a customer and telephone/trunk basis. Stored Number Redial The Forced Charge Account code is not stored. To store a code, dial the code prior to using Stored Number Redial to dial the call.
Feature implementation Prompt 401 Response Description 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - CHLN (0)-23 Maximum number of digits that can be in an FCA code (default is 0). - FCAF (NO) YES (Disable) enable FCA for the customer. - CHMN xx Minimum number of digits that can be in an FCA code (must be less than CHLN). - FCNC xx NCOS to be assigned to FCA codes.
Charge Account, Forced TN FCAR Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. (NO) YES FCA can be used by this trunk. FCA is restricted from use by this trunk. Feature operation To use FCA, follow these steps: Step Action 1 Select a free extension. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number.
Charge Display at End of Call Contents This section contains information on the following topics: "Feature description" (page 403) "Operating parameters" (page 404) "Feature interactions" (page 404) "Feature packaging" (page 404) "Feature implementation" (page 405) "Feature operation" (page 405) Feature description This feature allows the set display of a charged party to show the charged amount of a metered call, along with the normal call-display information.
Charge Display at End of Call When a call is transferred, the Advice of Charge display appears on the set to which the call is transferred. It does not appear on the display of the set that transferred the call. M2317 charge display For M2317 sets, the charge information is appended to the standard call-display information. In the example below, the dialed DN (90113145078400) is displayed followed by the cost charged to the call ($22.45).
Feature operation 405 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 17 - Implement Periodic Pulse Metering (PPM)." (page 405) Implement Periodic Pulse Metering (PPM). 2. "LD 15 - Allow or deny Charge Display at End of Call for a customer." (page 405) Allow or deny Charge Display at End of Call for a customer. LD 17 - Implement Periodic Pulse Metering (PPM). Prompt Response Description REQ CHG Change existing data.
Charge Display at End of Call Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
China - Attendant Monitor Contents This section contains information on the following topics: "Feature description" (page 407) "Operating parameters" (page 408) "Feature interactions" (page 408) "Feature packaging" (page 411) "Feature implementation" (page 411) "Feature operation" (page 412) Feature description Attendant Monitor Function Attendant Monitor is a customer defined option which allows the attendant to monitor, in listen only mode, any established call involving a set or trunk on the custom
China - Attendant Monitor Operating parameters Since Attendant Monitor is based on Busy Verify and Barge-In, it has the same limitations which apply to Busy Verify and Barge-in unless otherwise stated in this feature description. This feature has been developed exclusively for use in China. Attendant Monitor is strictly a standalone, same-customer feature which is not supported over networks.
Feature interactions 409 Attendant Busy Verify When China (CHINA) package 285 is equipped, the normal operation of Busy Verify changes. The repeatable tone is now configurable with the (TOA)/TOD option in LD 15. If an attendant is monitoring a DN, a second attendant defined for the same customer is blocked from Busy Verifying any party involved in the monitored call.
China - Attendant Monitor Call Transfer If any party at the customer location involved in a monitored call attempts to activate call transfer, monitoring is immediately deactivated. Centrex Switchhook Flash If any set at the customer location involved in the monitored call switchhook flashes or performs a Centrex switchhook flash, Attendant Monitor is immediately deactivated. Conference If any party involved in a monitored call attempts to activate conference, monitoring is immediately deactivated.
Feature implementation 411 Override, Enhanced A set may operate enhanced override on a desired call. If the desired call is being Attendant Monitored at the time, existing operation occurs for the first time the Enhanced Override key is pressed. The second time the key is pressed, the interaction with Attendant Monitor is the same as with regular override. Privacy Release If Privacy Release is activated on a set that is involved in a monitored call, Attendant Monitor is deactivated.
China - Attendant Monitor LD 12 - Define the Barge-In/Attendant Monitor key and the Busy Verify/Attendant Monitor key on an attendant console. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE 2250 Attendant console type. 00 BVR Allow both Busy Verify and Attendant Monitor on key 00. 01 BIN Allow both Barge-In and Attendant Monitor on key 01. ... KEY Feature operation Monitor a DN Step Action 1 Press an idle Loop key on the attendant console.
Feature operation 413 Attendant Monitor Customer tone is denied (TOD), there is no indication given to the connected parties that the attendant is monitoring. If the Attendant Monitor Customer Tone is allowed (TOA), a burst of tone is sent to the connected parties every 16 seconds. When the monitored DN disconnects from the call, Attendant Monitor is deactivated. In all of the above situations, the display on the parties involved in the call does not indicate that the attendant has attempted to monitor.
China - Attendant Monitor • 5 Attendant Monitor is active when the trunk is busy. The attendant is able to listen to all parties on the trunk. If the Attendant Monitor Customer tone is denied (TOD), there is no indication given to the connected parties that the attendant is monitoring. If the Attendant Monitor Customer tone is allowed (TOA), a burst of tone is sent every 16 seconds. When Attendant Monitor is deactivated, the attendant is released from monitoring and is free to process calls.
China - Busy Tone Detection Contents This section contains information on the following topics: "Feature description" (page 415) "Operating parameters" (page 415) "Feature interactions" (page 416) "Feature packaging" (page 416) "Feature implementation" (page 416) "Feature operation" (page 418) Feature description In many countries, loop start trunks are not supervised. Therefore, many Public Exchanges/Central Offices send a busy tone to the system when the external party has disconnected.
China - Busy Tone Detection The system will disconnect any call once busy tone is detected on the incoming side of the trunk. If the user on the far end causes busy tone to be generated by any means, the call is disconnected whether or not that was the intention. The BTD characteristics are downloaded on a card basis only (not on a unit basis) and thus all units on the trunk card must go to Public Exchanges that produce the same busy tone cadence.
Feature implementation • 417 "LD 14 - Busy Tone Detection Table and Busy Tone Supervision assignment." (page 417) Busy Tone Detection Table and Busy Tone Supervision assignment. For China, the BTD table and its assignment to the various routes is automatic and does not require configuration in LD 97 or LD 14, as long as the BTD package is equipped. Only the configuration of Busy Tone Supervision in LD 14 is required. LD 97 need only be changed if the values other than the default are required.
China - Busy Tone Detection Prompt Response Description SUPN (NO) YES Supervision. STYP Supervision type, where: (PIP) BTS BST BTDT PIP = Polarity Insensitive BTS = Busy Tone Supervision BST = Both way Supervision Trunk (BST) (that is, PIP on both incoming and outgoing calls) PIP PIP BTS BST BTS BTS = PIP and BTS, and BST BTS = BST and BTS. (0)-7 Busy Tone Detection Table number. Feature operation No specific operating procedures are required to use this feature.
China - Flexible Feature Codes Contents This section contains information on the following topics: "Feature description" (page 419) "Operating parameters" (page 420) "Feature interactions" (page 421) "Feature packaging" (page 424) "Feature implementation" (page 424) "Feature operation" (page 431) Feature description Three Flexible Feature Code (FFC) features have been developed to meet the requirements of the Chinese Ministry of Posts and Telecommunications for the rural switch market in China, these
China - Flexible Feature Codes Customer Call Forward Customer Call Forward allows users of analog (500/2500 type) telephones to forward their telephones to a central answering position by dialing the Customer Call Forward FFC. This feature activates the Call Forward All Calls function without having to specify the forward DN. Outgoing Call Barring Outgoing Call Barring allows a set to be blocked from making some or all outgoing calls.
Feature interactions 421 The maximum number of digits that is processed by OCB is 32. If the call is not allowed or denied by that point, the call is barred. OCB can bar feature access codes such as Special Prefix (SPRE) codes and numeric FFCs. It will not bar the digits dialed after a feature access code. Feature interactions Busy Number Redial Autodial Activation of Busy Number Redial changes the activation of Autodial. The DN that is auto dialed becomes the DN that was busy.
China - Flexible Feature Codes Call Forward All Calls When CCFW is active Call Forward All Calls (CFWAC) cannot be activated by Flexible Feature Code, but can be activated by SPRE. When CFWAC is active, CCFW cannot be activated. CCFW can be deactivated by deactivating CFWAC. CFWAC can only be deactivated by the CCFD FFC if the current CFW DN is the same as the current CCFW DN. Deactivate Feature FFC The Deactivate Feature FFC deactivates Customer Call Forward.
Feature interactions 423 Flexible Feature Codes Flexible Feature Codes containing an asterisk (*) or an octothorpe (#) will always be allowed by OCB. Therefore, FFCs which can be used to make a call should be entirely numeric if barring of them is required. Some FFCs are equivalent to Special Prefix functions and these is subject to barring based on the equivalent Special Prefix codes, even if the FFC is entirely numeric. Last Number Redial Barred DNs is stored by Last Number Redial (LNR).
China - Flexible Feature Codes Ring Again Ring Again cannot be activated after a call is barred by Outgoing Call Barring. Sets with display will not offer Ring Again. Saved Number Redial DNs re-dialed using Saved Number Redial (SNR) are checked against the active OCB level. M2317 sets will offer a "Save #" after a call to a barred DN. Speed Call Digits dialed using Speed Call are checked against the active OCB level.
Feature implementation 425 Define Confirmation Tone. LD 15 - Define the basic setup for all three of the FFC-based features. Prompt Response Description REQ: CHG Change existing data. TYPE: FFC Flexible Feature Codes CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - FFCS (NO) YES (Do not) change Flexible Feature Code end-of-dialing indicator. - STRL 1-3 String Length of end-of-dial indicator.
China - Flexible Feature Codes Set the Autodial Delay time used by Busy Number Redial. 3. "LD 10 - Allow Busy Number Redial for analog (500/2500 type) telephones." (page 426) Allow Busy Number Redial for analog (500/2500 type) telephones. LD 57 - Configure Flexible Feature Codes for Busy Number Redial. Prompt Response Description REQ CHG Change existing data. TYPE FFC Flexible Feature Codes. CUST xx Customer number, as defined in LD 15 FFCT (NO) YES Flexible Feature Confirmation Tone.
Feature implementation Prompt Response Description CLS (BNRD) BNRA (Deny) allow Busy Number Redial for this telephone. FTR ADL xx Autodial, where: xx = the maximum number of digits that can be stored. 427 Customer Call Forward Task summary list The following is a summary of the tasks in this section: 1. "LD 57 - Configure Flexible Feature Codes for Customer Call Forward." (page 427) Configure Flexible Feature Codes for Customer Call Forward. 2.
China - Flexible Feature Codes Prompt - CCFWDN Response Description 0-31 Range for Small System and Media Gateway 1000B. dd..dd X Customer Call Forward DN (maximum of 16 digits). X to delete. LD 10 - Configure the Call Forward feature to allow Customer Call Forward for analog (500/2500 type) telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Telephone type.
Feature implementation LD 57 - Configure the Flexible Feature Codes for Outgoing Call Barring. Prompt Response Description REQ CHG Change existing data. TYPE FFC Flexible Feature Codes. CUST xx Customer number, as defined in LD 15 FFCT (NO) YES Flexible Feature Confirmation Tone. CODE Change code - OCBA xxxx Outgoing Call Barring activation code. - OCBD xxxx Outgoing Call Barring deactivation code. - OCBV xxxx Outgoing Call Barring verification code.
China - Flexible Feature Codes Prompt Response Description ALOW xxxx Digit sequence to be allowed unconditionally. xxxx y...y Digit sequence to be conditionally allowed and maximum number of digits that can follow. UPDT (YES), NO Data is correct and NFCR tree can be updated. DENY xxxx Digit sequence to be denied unconditionally. xxxx y...y Digit sequence to be conditionally denied and maximum number of digits that can follow. (YES) NO Data is correct and NFCR tree can be updated.
Feature operation 431 Feature operation Busy Number Redial To activate Busy Number Redial, a switchhook flash is done, and the BNRA FFC is dialed. The number to be re-dialed is stored in the set’s storage area for Autodial. Confirmation tone is given if configured. When the user goes off-hook and does not dial within the number of seconds configured for the Autodial Delay timer (ADLD) the busy number is automatically re-dialed.
China - Flexible Feature Codes Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
China - Supervised Analog Lines Contents This section contains information on the following topics: "Feature description" (page 433) "Operating parameters" (page 434) "Feature interactions" (page 435) "Feature packaging" (page 436) "Feature implementation" (page 436) "Feature operation" (page 437) Feature description The China - Supervised Analog Lines feature provides two types of call supervision signaling capabilities: battery reversal answer/disconnect supervision and hook flash disconnect supervi
China - Supervised Analog Lines has disconnected. If the terminal device disconnects first, the system sends the Deactivate Battery Reversal Scan Signal Distribution (SSD) message to the firmware after receiving the on-hook status to revert the polarity to its idle state. Two types of battery reversal are supported. Battery Reversal for Absolute Answer Only provides an answer supervision signal to the terminal device only when the system detects an absolute answer.
Feature interactions 435 If the system initializes while an outgoing call originating from an analog line is established and battery reversal is activated, unprotected data for the call is lost. In this case, battery reversal remains activated when the call is cleared down by either party. However, the line status is reverted to normal when the next outgoing call is answered and then cleared down.
China - Supervised Analog Lines line is reverted to normal polarity when the terminal device completes the transfer and drops out or when the last of either the held party or the consultation party disconnects. Conference If a terminal device answers an incoming call and then initiates a conference, no battery reversal answer supervision signal is extended to the terminal device when new parties of the conference answer.
Feature operation Prompt 437 Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. OSP (1) Outgoing call supervision. Answer and disconnect supervision for outgoing calls with absolute and assumed answer indication. If the numeric parameter is not entered and the saved value is null, it is defaulted to 1. Otherwise it remains unchanged. OSP 2 Answer and disconnect supervision for outgoing calls with absolute answer supervision only.
China - Supervised Analog Lines Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
China - Toll Call Loss Plan Contents This section contains information on the following topics: "Feature description" (page 439) "Operating parameters" (page 440) "Feature interactions" (page 440) "Feature packaging" (page 441) "Feature implementation" (page 441) "Feature operation" (page 443) Feature description The China – Toll Call Loss Plan feature provides the requirement of 7 dB loss for 2.0 Mbps Digital Trunk Interface (DTI2) toll calls from a system, acting as a Class 5 (C5) office.
China - Toll Call Loss Plan Operating parameters The Toll Loss Plan is only supported when a pure Intelligent Peripheral Equipment (IPE) Loss Plan for China is used. Existing pad levels for DTI2 toll calls with Hybrid Loss Plan for China are unchanged. This feature is only supported for a Class 5 system. The Toll Loss Plan is only supported on DTI2 MFC trunks. If an initialization occurs, the toll call stays connected, but the toll status is lost.
Feature implementation 441 Digitone Receiver Pads When a Digitone Receiver (DTR) is connected to the DTI2 call (receive only), the pad value to be used on the DTI2 pack is defined in LD 73. There is no interaction with this since the Toll Loss Plan is only supported on a DTI2 trunk with MFC signaling.
China - Toll Call Loss Plan Prompt Response Description TYPE SSL Special Service List. SSL 1-15 Enter Special Service List number. SSDG 0 China national toll call. - TOLL YES The SSDG entry is a toll number. SSDG 00 China international toll call. - TOLL N YES The SSDG entry is a toll number. End entry. ... ... SSDG LD 16 - Enter the SSL number (defined in LD 18) in the Route Data Block of the DTI2 trunk. Prompt Response Description REQ NEW CHG Add, or change.
Feature operation Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
China - Toll Call Loss Plan Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CIS ANI Digits Manipulation and Gateways Enhancements Contents This section contains information on the following topics: "Feature description" (page 445) "Operating parameters" (page 455) "Feature interactions" (page 456) "Feature packaging" (page 457) "Feature implementation" (page 458) "Feature operation" (page 471) Feature description This chapter describes the Commonwealth of Independent States (CIS) Automatic Number Identification (ANI) Digits Manipulation and Gateways Enhancements features.
CIS ANI Digits Manipulation and Gateways Enhancements ANI is sent on the following CIS trunks on the system: • CIS three-wire analog trunk • CIS digital trunk interface Dial Pulse (DP) and Multi-Frequency Shuttle (MFS) Shared functionality When configuring outgoing CIS routes, the feature is activated using the prompt ANIC to enable composition of a new ANI. Two similar ANI tables are configured in the customer data block. One is used when call is originated from a set.
Feature description 447 • The length of the ANI information built by the software is configurable on a per route basis and may reach 15 digits (for LEC+ANI DN). • The part of the ANI DN to be truncated (in case the truncation can’t be avoided) is the beginning (that is the most significant digits). • The system has the option to work without LEC, that is the response to the prompt LEC in LD 16 is not mandatory anymore.
CIS ANI Digits Manipulation and Gateways Enhancements CIS ANI Digits Manipulation examples This section provides diagrams and tables that show how CIS ANI Digits Manipulation feature operates. Example 1 is presented in Table 3 "DN on key 1 is to be used in ANI" (page 448). Example 2 is shown in "Example 2 DN on key 1 is not to be used in ANI" (page 448).
Feature description 449 manipulated by assigning an ANI table entry to the incoming route. An ANI table entry is also assigned to route types whose connectivity does not give the possibility to receive a Calling Number. For these routes, the ANI table entry allows to build the outgoing ANI using only information pertaining to the incoming route. CIS Gateway Enhancement introduces a list of ANI entries applicable to incoming route considered for the gateway with CIS, or incoming and outgoing route.
CIS ANI Digits Manipulation and Gateways Enhancements When the ANIC of the outgoing route is set to yes, data from the ANI table entry configured for the incoming route is used, even if empty. Thus it is up to the craftsman to ensure that the ANI built using the ANI table entry is correct. Mapping CNI to ANI, ANI to CNI On MFC routes, prompt ANDN is currently defined. This prompt is removed and replaced by prompt ANIE which allows configuring the ANI table entry number.
Feature description 451 CAC conversion table entry 0 for R2MFC route MFC CAC CIS CAC CIS CAC description CAC0 3 CIS value corresponding to MFC CAC DGT0 CAC1 3 CIS value corresponding to MFC CAC DGT1 ....
CIS ANI Digits Manipulation and Gateways Enhancements CAC Conversion table entry 0 for CIS incoming DTI2 route CIS CAC MFC CAC Description and CIS CAC meaning CAC0 0 MFC value corresponding to CIS CAC 0 "Reserved" CAC1 0 MFC value corresponding to CIS CAC 1 "Residential or business subset with the access to automatic regional, toll and international network" CAC2 0 MFC value corresponding to CIS CAC 2 "Hotel subset with the access to automatic regional, toll international network" CAC3 0 M
Feature description CIS CAC MFC CAC Description and CIS CAC meaning CAC7 0 MFC value corresponding to CIS CAC 7 453 "Business or residential subset with automatic access to regional, toll and international network plus to chargeable service numbers" CAC8 0 MFC value corresponding to CIS CAC 8 "Business subset for data, facsimile and electronic mail with automatic access to regional, toll and international network.
CIS ANI Digits Manipulation and Gateways Enhancements Examples of Gateways Enhancements The following pages contain examples of how to implement gateways enhancements. Table 5 CAC conversion table, entry 1 content MFC CAC CIS CAC CAC0 9 CAC1 8 CAC2 7 CAC3 6 CAC4 5 CAC5 4 CAC6 3 CAC7 2 CAC8 1 CAC9 0 Default 3 Example 1 - Gateway call through node 3 to CO C In this example, Received CNI on route 320 is 1234, with CAC translated to DGT5. Outgoing ANI is 555 1 7476 4.
Operating parameters 455 Table 8 Example 3 - Detail of built CAC LEC Incoming Additional digit DNLG*CLID Category Code 444 123456123 25 5 Operating parameters This section lists the operating parameters for CIS ANI Digits Manipulation and CIS Gateways Enhancements. CIS ANI Digits Manipulation operating parameters The data in ANI is built only once at the beginning of the call. The data is not changed or re-downloaded for any kind of operation during a call.
CIS ANI Digits Manipulation and Gateways Enhancements While default R_ENTRY number 0 has not been configured, all its fields are empty except ADDG whose default value is 8. Thus the ANI built using this table is a repetition of 8. It is strongly recommended to configure this default table as soon as ANIC prompt is set to yes on an outgoing CIS route. It is possible to associate an undefined ANI R_ENTRY to a route.
Feature packaging 457 CIS Gateways Enhancements Some changes introduced in CIS ANI digits manipulation feature will impact on CIS Gateways Enhancements feature. These changes are listed below: • The size of the ANI is configurable on a per outgoing CIS route basis. • Valid responses for LEC, ADDG and ANDN programmed on the outgoing CIS route are modified. • The additional digit(s) is/are inserted between LEC and ANI DN when necessary to complete the ANI DN.
CIS ANI Digits Manipulation and Gateways Enhancements • Flexible Numbering Plan (FNP) package 160 • Flexible Tones and Cadences (FTC) package 125 • Trunk Fail Monitor (TFM) package 182 • IPE package (XPE) package 203 (required for outgoing X3W packs) • Fast Tone and Digit Switch (FAST_TDS) package 87 (required for outgoing E3W package) Feature implementation CIS ANI Digits Manipulation feature This section contains the overlay procedures required to configure the CIS ANI Digits Manipulation f
Feature implementation 459 9. "LD 15 - Configure the ANI route table and CAC conversion table." (page 466) Configure the ANI route table and CAC conversion table. 10. "LD 16 - Configure the ANI table entry in the Route Data Block for incoming R2MFC route." (page 469) Configure the ANI table entry in the Route Data Block for incoming R2MFC route. 11. "LD 16 - Configure the ANI table entry and CAC conversion table for Incoming CIS DTI2 route.
CIS ANI Digits Manipulation and Gateways Enhancements Prompt Response Description - S_SIZE (0)-2000 Maximum number of ANI entries for sets that can be configured. If S_SIZE=0, next prompts are skipped. If is entered when REQ=NEW, it defaults to 0 and next prompts are skipped. The S_SIZE can’t be decreased if the entries between the old size and the new one are not empty. - S_ENTRY aa ANI entry for a set to be created or modified. Xaa ANI entry for a set to be deleted.
Feature implementation Prompt Response Description TKTP DID Direct Inward Dial. COT Central Office Trunk. ICOG OGT Outgoing Route. ... ... ... CCBA (NO) YES Deny/Allow collect call blocking. CISR YES (NO) CIS Route - ANSZ (7)-15 ANI information size. Response is length of LEC+ANI DN. 461 For analog routes, the only valid response is seven (7). - ANIC (NO) YES ANI Composing Prompted for outgoing CIS route.
CIS ANI Digits Manipulation and Gateways Enhancements Prompt - ADDG Response Description X Remove LEC. 0-(8)-99...99 Additional digits used in ANI message if ANIC is NO or if ANIC=YES but the ANI entry associated with the originator of the call is not configured. It is used to complete ANI DN if LEC+ANI DN consists of less than ANSZ digits. Prompted for outgoing CIS route. It can be from 1 digit long up to ANSZ digit long. - ANDN 0-99...99 Default ANI DN.
Feature implementation 463 Prompt Response Description - ANIE (0)-N ANI Entry: it is of (0)-N where N=S_SIZE in customer data block. If ANIE=0, no entry is associated with the set. The old mechanism is used for building the ANI message. If ANIE is of 1-N: ... ... • If ANIC = YES for the outgoing CIS route where the call takes place, then the components of the ANI message are retrieved from the ANI entry in Customer Data Block, if configured.
CIS ANI Digits Manipulation and Gateways Enhancements Prompt Response TN Description Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 ... ... ... KEY xx AAA yyyy... ccc xx = key number. AAA = Key Function. yyyy = DN or other data related to key function. ccc = CLID entry.
Feature implementation Prompt Response Description TYPE: a...a Telephone type. Type ? for a list of possible responses. TN 465 Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 ... ... CAC_CIS 0-(3)-9 CIS ANI Category Code. CAC_MFC (0)-10 MFC CNI Category Code.
CIS ANI Digits Manipulation and Gateways Enhancements Prompt Response Description • If ANIC=YES for the outgoing CIS route where the call takes place, then the components of the ANI message are retrieved from the ANI entry in Customer Data Block, if configured. • If the given ANI Entry is not configured, or if ANIC=NO for the outgoing CIS route where the call takes place, then the old mechanism is used for building the ANI message.
Feature implementation 467 Prompt Response Description TYPE: ANI Automatic Number Identification .... ... .... ANLD xx...x ANI Listed Directory Number. Only included here for clarification if this prompt appears. Only applies to North American ANI. CIS_ANI (NO) YES Deny/Allow configuration of ANI entries for CIS ANI message. ... ... - R_ SIZE (1)-512 Maximum number of ANI entries that can be configured for incoming routes.
CIS ANI Digits Manipulation and Gateways Enhancements Prompt Response Description -MFC_ENT CAC conversion table to convert MFC CAC into CIS CAC for use on R2MFC routes. aa CAC conversion table entry to be created or modified. Xaa CAC conversion table entry to be deleted. Xaa Xbb CAC conversion table entries between aa and bb to be deleted. Exit MFC CAC conversion table, gives CIS_ENT prompt. This prompt is repeated until is entered. It is prompted if CACC=YES.
Feature implementation 469 LD 16 - Configure the ANI table entry in the Route Data Block for incoming R2MFC route. Prompt Response Description REQ NEW Add new data. TYPE RDB Route Data Block. ... ... ... MFC YES Configure Multifrequency Compelled signaling. - MFCI x MFC Incoming Table. - MFCO x MFC Outgoing Table. ... ... ICOG IAO Incoming and Outgoing. INC Incoming. NCNI 1 Request CNI after the defined number of digits are received.
CIS ANI Digits Manipulation and Gateways Enhancements Prompt Response Description ANIE (0)-x ANI table Entry for Route (configured under prompt R_ENTRY, OVL 15). x = R_SIZE-1. R_Size is the maximum table entry number that can be configured. (R-SIZE is defined in OVL 15). Default table entry is number 0. CISR YES CIS Route ... ... ... - CAC_CONV (0)-31 CAC conversion table number for CIS-to-R2MFC gateway, configured against CIS_ENT in CDB. Prompted only for incoming CIS DTI2 route.
Feature operation LD 88 - Configure the CAC for CIS signaling. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE AUB Authcode Data Block ... ... ... CLAS (0)-115 Classcode value assigned to authcode (NAUT). ... ... ... NCOS (0)-99 Network Class of Service group number. CAC_CIS 0-(3)-9 CIS ANI category code. Feature operation No specific operating procedures are required to use this feature.
CIS ANI Digits Manipulation and Gateways Enhancements Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CIS ANI Reception Contents This section contains information on the following topics: "Feature description" (page 473) "Operating parameters" (page 480) "Feature interactions" (page 480) "Feature packaging" (page 480) "Feature implementation" (page 481) "Feature operation" (page 485) Feature description The Commonwealth of Independent States (CIS) Automatic Number Identification (ANI) Reception feature allows the system to receive the Automatic Number Information from the CIS Central Office (CO) calli
CIS ANI Reception the attendant console. The request to receive the ANI information is invoked by pressing a calling number display key on the attendant console source key or on the proprietary set by pressing the display key followed by the trace key. Press trace key for active call for Proprietary sets and attendant consoles. The trace key can be used instead of the source key for Malicious Call Trace (MCT) for sets and consoles.
Feature description 475 Solicited ANI request The solicited ANI request is issued upon a manual request from the Meridian 1 proprietary set using the display key or from the attendant console using the trace key. The received ANI information is displayed on the display of the proprietary set or attendant console and it is also used for the CDR, call trace. If the request is performed using the Trace key, the MCT record is printed also on the MCT TTY.
CIS ANI Reception Figure 6 Automatic ANI request for incoming local call (decadic dial pulse mode) Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Feature description Figure 7 Automatic ANI request for the MF shuttle call Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CIS ANI Reception Figure 8 Manually solicited ANI request ANI Gateways The ANI digits which are received from the CIS CO party as a response to the automatic ANI request are propagated to the system terminating party if it is capable of receiving the CNI digits.
Feature description 479 Network (EURO), Q Signaling (QSIG), DPNSS - the ANI to CLID/OLI mapping is based on the R2MFC CNI to CLID mapping. • CIS trunks - the ANI to ANI mapping is implemented in the framework of the CIS ANI Digits Manipulation and Gateways Enhancements feature described in this document. The ANI information that is received from the incoming CIS DTI2 trunks is used by the CIS Gateways Enhancements feature to compose the ANI information to be downloaded to the outgoing CIS trunks.
CIS ANI Reception ANI Digits in CDR The ANI digits are placed in the CDR at the place intended for the R2MFC CNI digits. The CAC may be stored in the CDR together with the ANI digits. The presentation of the CAC in the CDR is configured at the route data block level as shown in the dash list below.
Feature implementation 481 Feature implementation This section contains the overlay procedures required to configure the ANI Reception feature. If Malicious Call Trace is used, turn to the Software Features Guide for detailed MCT implementation instructions. • LD 73 - The response MFA - Multifrequency Advanced has been added to the CISFW prompt to support the ANI Reception and the Firmware Dial Tone Detection features on the NTCK01AC and NTCK02AC cards.
CIS ANI Reception expires. The ATO timer should be set at least twice as large as the following ARD timer. • ANI Request Duration (ARD) timer is added to the route timers, the timer defines how long the CDTI2 card waits for the ANI information after sending the ANI REQUEST line signal. When the ARD timer expires for the first time the CDTI2 card performs an additional attempt to request the ANI information from the CIS CO.
Feature implementation 483 Prompt Response Description FEAT LPTI Loop Timers and additional definitions. CDTI2 YES CDTI2/CSDTI2 card ... ... CISFW MFA Multifrequency Shuttle protocol handling + ANI Reception + Firmware Dial Tone Detection capabilities are supported by the card. - MFSL (0)-3 The MFS signals transmission level. The prompt appears when CISFW is set to MFS or MFA and the CISMFS package is equipped.
CIS ANI Reception Prompt Response Description TYPE RDB Route Data Block. TKTP DID Direct Inward Dial. ... ... ... DTRK YES Digital Trunk Route - DGTP DTI2 Digital Trunk Type ... ... ... ICOG ICT Incoming Trunk. ... ... ... CNTL YES Allows change to controls or timers. TIMR ARD ANI Request Duration timer, defines duration of the ANI request signal. The timer is stored as increments of the 256 ms. 512-(1024)-2048 TIMR ATO 2048-(2560)-5120 ANI Timeout timer.
Feature operation Prompt Response Description (NO) NO = do not send automatic request. YES YES = send automatic request. - ANFT - - ITDN 485 The prompt defines the ANI Failure Treatment option. It is prompted only if the AANI is set to YES. The possible options are: (CONT) Provide call to the required destination. FAIL Drop call. ITDN Transfer call to intercept DN. Intercept DN (up to 8 digits) defines the DN to transfer the incoming calls which failed to provide ANI.
CIS ANI Reception Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CIS Toll Dial Tone Detection Contents This section contains information on the following topics: "Feature description" (page 487) "Operating parameters" (page 490) "Feature interactions" (page 490) "Feature packaging" (page 490) "Feature implementation" (page 491) "Feature operation" (page 492) Feature description The Commonwealth of Independent states (CIS) Toll Dial Tone Detection feature allows the system to detect a dial tone from a CIS Toll Central Office (CO) on outgoing toll calls.
CIS Toll Dial Tone Detection the digits until the report. If the report does not arrive before the ATO timer expiration, defined in LD 16, the out-pulsing may continue, or the call may be disconnected and busy tone provided to customer. Outgoing toll CIS DTI2 calls can be made using the indirect or direct connection method (see Figure 11 "Indirect outgoing toll call with dial tone detection" (page 489) and Figure 12 "Direct toll call with dial tone detection" (page 490)).
Feature description Figure 11 Indirect outgoing toll call with dial tone detection Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CIS Toll Dial Tone Detection Figure 12 Direct toll call with dial tone detection Operating parameters This feature requires the CIS DTI2 card NTCG01AC for Large Systems. Card NTCG02AC is used in Small Systems. These CIS DTI2 cards have increased functionality that allows detection of the CIS toll dial tone.
Feature implementation • International Supplementary Features (SUPP) package 131 • Commonwealth of Independent States Trunks (CIST) package 221 491 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 73 - Add Multifrequency Advanced (MFA) as a CIS firmware type." (page 491) Add Multifrequency Advanced (MFA) as a CIS firmware type. 2. "LD 16 - Specify CIS route information." (page 491) Specify CIS route information.
CIS Toll Dial Tone Detection Prompt Response Description - TIMR ATO 128-(4992)65408 ANI timeout timer in milliseconds. For CIS outgoing trunk routes this defines the time delay performed after the out-pulsing of the toll access code. During this delay further out-pulsing is temporarily halted until the special message from the card firmware confirms the satisfaction of the CIS Toll out-pulsing criteria. If the timer expires before satisfaction the behavior of the system depends on the COAT prompt.
CLASS: Calling Number and Name Delivery Contents This section contains information on the following topics: "Feature description" (page 493) "Operating parameters" (page 513) "Feature interactions" (page 514) "Feature packaging" (page 518) "Feature implementation" (page 519) "Feature operation" (page 522) Feature description The Custom Local Area Signaling Service (CLASS) Calling Number and Name Delivery (CND) feature enables the system to send the calling number and/or calling name to a CLASS set whe
CLASS: Calling Number and Name Delivery The calling number and/or calling name data is delivered from the system to the CLASS sets using FSK signaling by a CLASS modem (CMOD) unit. The CMOD units are configured using LD 13. They are supported by an Extended CLASS Modem (XCMC) IPE line card, the NT5D60AA. Up to 255 CMOD units may be configured on a system that is equipped with the CLASS CND feature. Once configured, the CMODs are shared throughout a multi-customer system.
Feature description Figure 14 System resource allocation when a new call begins to ring on the CLASS set Figure 15 System resource allocation during the CND delivery interval Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLASS: Calling Number and Name Delivery Figure 16 System resource allocation after the CND delivery interval Configure CND Class of Service on CLASS sets In LD 10, the system administrator may configure a CLASS set to deliver both Calling Number Delivery, Calling Name Delivery, or both.
Feature description 497 name information (see the "Calling name information" (page 498) section on "Calling name information" (page 498)) per the Bellcore CLASS CND delivery standard. To activate both Calling Number Delivery and Calling Name Delivery, the station set is to be configured with both the CLASS Calling Number Multiple Data Message Format Allow (CNUA) and the CLASS Calling Name Multiple Data Message Format Allow (CNAA) class of service.
CLASS: Calling Number and Name Delivery • If the CLID entry of the originating DN specifies that it is to be identified by its local number (CLASS_FMT = LCL in LD 15), then the local public number associated with the originating DN is delivered, (if the CLID is longer than 10 digits, only the first 10 is delivered).
Feature description 499 For an ISDN trunk-to-CLASS set call, the calling name delivered to the CLASS set is the calling name received from the incoming ISDN trunk (if the calling name is longer than 15 characters, only the first 15 is delivered).
CLASS: Calling Number and Name Delivery This engineering section examines the inter-group junctor blocking issue and provides recommend engineering rules to alleviate potential network congestion problems. In general, the engineering effort for CLASS feature can be classified into three categories: A new site following engineering rules (see "General engineering guidelines for non-Call Center applications" (page 505)) requires no inter group junctor traffic check-off.
Feature description 501 Figure 17 A system with a two-group network Note that traffic to a CLASS set can be originated from a non-CLASS set, another CLASS set or an incoming trunk. Since trunks have more traffic impact on junctor blocking, they are used to illustrate the feature operation, however, both sets and trunks can be traffic sources to CLASS sets. The maximum size system comprises of 5 network groups.
CLASS: Calling Number and Name Delivery The CND information of a traffic source (A) is a system information, which is obtained by the system when a call is originated. During the two-second ringing period of the CLASS set B, A’s CND is delivered to CMOD through SSD messages (using a signaling channel only). When the CND information is sent from CMOD to CLASS set B, it is delivered through a voice path during the four-second silence cycle of set B. The CMOD unit is held for a duration of six seconds.
Feature description 503 traffic flow at junctors, the capacity of a network group in terms of CLASS sets is summarized in Table 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503). The entry in the Table 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503) is the threshold for inter-group junctor traffic check-off.
CLASS: Calling Number and Name Delivery A single group system can have as many CLASS sets as each loop allows. The engineering of the system is not different from that of non-CLASS sets, since there is no intergroup junctor involved. The only engineering required is to find the required number of CMOD units from Table 10 "CMOD unit capacity" (page 504) to serve a given number of CLASS sets.
Feature description 505 CLASS Set 268332 333401 402473 474548 549625 626704 705785 786- 868 CMOD Unit 9 10 11 12 13 14 15 16 CLASS Set 869953 9541039 1040-1 126 1127-1 214 1215-1 298 1299-1 388 1389-1 480 1481-1572 CMOD Unit 17 18 19 20 21 22 23 24 CLASS Set 1573-1 665 1666-1 759 1760-1 854 1855-1 949 1950-2 046 2047-2 142 2143-2 240 2241-2338 CMOD Unit 25 26 27 28 29 30 31 32 CLASS Set 2339-2 436 2437-2 535 2536-2 635 2637-2 735 2736-2 835 2836-
CLASS: Calling Number and Name Delivery When the above rules are not fully met, continue the system engineering by following the procedure in the next subsection.
Feature description 507 1. Example 1: No re-configuration A 2-group system serving an office is expected to convert 400 analog sets to CLASS sets. Currently, 100 of them are located in group 0, where all incoming trunks are located, and the remaining 300 sets are in group 1. Assume that group 1 is also equipped with 800 non-CLASS sets.
CLASS: Calling Number and Name Delivery The final decision depends on the specific situation of a site. General engineering guidelines for Call Center applications Configurations following engineering rules (no re-configuration required) The following engineering rules should be followed to avoid the need to re-configure a switch to accommodate the CLASS feature for call center environment. 1. Convert an agent set to regular set by using 1 agent CLASS set = 4 sets (called equivalent sets) 2.
Feature description 509 6. Convert trunks (1 trunk = 4 sets), and agent set (1 agent set = 4 sets) to equivalent sets before using Table 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503) to find junctor traffic threshold. 7.
CLASS: Calling Number and Name Delivery A two-group system serving a call center is expected to upgrade 300 analog sets (100 administrative sets and 200 agent sets) to CLASS sets. The 100 administrative sets are located in group 0, where are also located all incoming trunks. The 200 agent sets are in group 1, which will continue to be used as agent sets after upgrading. Assume that group 1 is also equipped with 500 non-CLASS sets.
Feature description 511 Move the 100 CLASS sets from group 0 to group 1, or Equip the 200 CLASS agent sets and the XCMC pack in group 0, or Move 640 non-CLASS sets (=2400-1760) from group 1 to group 0 to avoid threshold violation, or Move 100 CLASS sets from group 1 to group 0 and split the 17 CMOD units to 10 for group 0 and 7 for group 1; however, this will require another XCMC pack to be equipped in group 0, or Move 160 trunks with COI to agent sets from group 0 to group 1, so that the total equivalent
CLASS: Calling Number and Name Delivery Move 100 CLASS sets and 400 incoming trunks from group 0 to group 1; all above 3 violations are removed by this re-configuration: (1) CLASS sets in group 0 is 100, (2) 400 CLASS agent sets and 400 incoming trunks with COI are in the same group (group 1), (3) the number of equivalent sets in group 1 for threshold check-off is reduced to 640 (=100+60x4+300=640) which is certainly within the limit (1760).
Operating parameters 513 It should be noted that although CMOD units are equipped according to the traffic requirement of CLASS sets in a network group for the intergroup junctor traffic consideration, they are a system resource shared by the whole system. Operating parameters Dialed Number Identification System (DNIS) is not supported by the CLASS feature.
CLASS: Calling Number and Name Delivery this time, the CLASS set cannot display new CND information. Though the system delivers the CND information pertaining to a new call, there is no guarantee that the CLASS set will display the delivered information. Feature interactions Attendant Call Extension When an attendant extends a call to a CLASS set, the Calling Name and Number of the attendant is delivered to the CLASS set, and not that of the extended station.
Feature interactions 515 Dial Intercom The CLASS Calling Name and Number class of service cannot be configured on Dial Intercom Group sets. Direct Inward System Access (DISA) If a call is made to a CLASS set using DISA dialing, then the Calling Name and Number delivered to the CLASS set is that of the incoming trunk and not the DISA DN. This is consistent with the normal display function for DISA calls.
CLASS: Calling Number and Name Delivery When a set makes a Group Call to a CLASS set with Calling Name Delivery active, the calling name unknown indicator is delivered in place of the calling name. Hotline When a Hotline call is made to a CLASS, then the Calling Name and Number is delivered in the same manner as when a call is presented to the CLASS set using normal dialing.
Feature interactions 517 Integrated Services Digital Network When an incoming Integrated Services Digital Network (ISDN) trunk call is presented to a CLASS set with Calling Number Delivery active, the calling number delivered to the CLASS set is one of the following: • If the incoming CLID is defined as display denied (the originating set has Display Digit Denied, Calling Party Privacy, or Calling Line Identification Restriction active), then the calling number privacy indicator is delivered in place of
CLASS: Calling Number and Name Delivery VIP Automatic Wakeup When an attendant makes a VIP Automatic Wakeup call to a CLASS, then the Calling Name and Number is delivered in the same manner as when the attendant makes a call to the CLASS set using normal dialing.
Feature implementation 519 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Configure the CLASS CLID parameters in the Customer Data Block." (page 519) Configure the CLASS CLID parameters in the Customer Data Block. 2. "LD 10 - Configure the CLASS Calling Name and Calling Number Delivery Class of Service for Analog (50" (page 520) Configure the CLASS Calling Name and Calling Number Delivery Class of Service for Analog (500/2500 type) sets. 3.
CLASS: Calling Number and Name Delivery Prompt Response Description - ENTRY aaaa Xaaaa Xaaaa Xbbbb aaaa = CLID entry to be configured. Xaaaa = CLID entry to be deleted. Xaaaa Xbbbb = CLID entries to be deleted. aaaa and bbbb must be a value between 0 and (SIZE-1). The action for the entry is saved to system memory after the CLID entry has been completely configured. If an existing CLID entry is changed, the message "ENTRY aaaa SAVED" is displayed.
Feature implementation Prompt 521 Response Description x..x yyyy Directory Number for this set (x..x) and CLID entry associated with this set (ENTRY configured in LD 15). (CNUD) CNUA CNUS (CNAD) CNAA CLASS Calling Number Delivery Denied. CLASS Calling Number Multiple Data Format Allowed. CLASS Calling Number Single Data Format Allowed. CLASS Calling Name Delivery Denied. CLASS Calling Name Multiple Data Format Allowed. ...
CLASS: Calling Number and Name Delivery Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLASS: Visual Message Waiting Indicator Contents This section contains information on the following topics: "Feature description" (page 523) "Operating parameters" (page 527) "Feature interactions" (page 528) "Feature packaging" (page 529) "Feature implementation" (page 529) "Feature operation" (page 531) Feature description The Custom Local Area Signaling Service (CLASS) Visual Message Waiting Indicator (VMWI) feature allows a CLASS set to receive a visual indication that messages are waiting.
CLASS: Visual Message Waiting Indicator After all messages are retrieved, the visual indicator is cleared. The CLASS VMWI feature will not be able to turn off the message waiting indicator until the CLASS set has returned to the idle state, even though all of the messages have been retrieved by the user. The CLASS VMWI feature supports the Bellcore Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF) messaging. These formats are configured in the system database using LD 10.
Feature description 525 message being delivered to the CLASS set. The same operation and system resource allocation applies for an OFF message being sent, except that the contents of the message would be different. Figure 18 CLASS set is in idle state Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLASS: Visual Message Waiting Indicator Figure 19 CLASS VMWI ON message in the process of being delivered to the CLASS set Figure 20 CLASS VMWI has been delivered to the CLASS set Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Operating parameters 527 Operating parameters This feature has been developed for the North American residential market, as well as for the small business, hospitality, schools and universities, nursing homes and hospitals, and mobile home markets.
CLASS: Visual Message Waiting Indicator Feature interactions Attendant Console When a CLASS set that is on a call with the attendant goes on-hook, the call will not be released until the attendant releases the call.
Feature implementation 529 Permanent Hold When a CLASS set is placed on permanent hold, the set is still treated as though it is presented with a telephone call. The CLASS VMWI feature will not send the VMWI message to the CLASS set to turn the visual indication ON or OFF, until the set actually goes on-hook or the call is not presented to the set. At this time, VMWI message is sent to the CLASS set to update the visual message waiting status.
CLASS: Visual Message Waiting Indicator Prompt CUST Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx Customer number, as defined in LD 15 xxxx Directory Number for the set ... DN ... CLS Class of Service for the CLASS set MWA LPD Message Waiting Allowed. Visual Indication (Lamp) Denied. At least one of the following CLASS CLS must be allowed. CNUA CNUS CNAA CLASS Calling Number Multiple Data Format Allowed.
Feature operation 531 for up to 2 1/2 hours, is done on the CLASS set until another CMOD unit is found or the CLASS set is enabled, before a VMWI message is actually sent to the set to perform visual indication. LD 77 LD 77 is used to monitor CLASS VMWI messaging. Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.
CLASS: Visual Message Waiting Indicator Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLID Name Enhancement and CLID B Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLID Name Enhancement and CLID B Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLID on Analog Trunks for Hong Kong (A-CLID) Contents This section contains information on the following topics: "Feature description" (page 535) "Operating parameters" (page 538) "Feature interactions" (page 539) "Feature packaging" (page 540) "Feature implementation" (page 540) "Feature operation" (page 541) Feature description With the Calling Line Identification on Analog Trunks (A-CLID) feature and the DXUT-A card (NTRB37AA), on an incoming Central Office (CO) call, the system can extract informa
CLID on Analog Trunks for Hong Kong (A-CLID) — Calling Party Number information can be tandemed over all ISDN and R2MFC interfaces — Calling Party Name information can be tandemed only on SL1 and QSIG ISDN interfaces. R2MFC does not support name information.
Feature description 537 Figure 21 System structure for CLID delivery Table 11 "Format of CLI information" (page 538) shows the display format for different combinations of analog CLI information. If you do not receive the calling number ("P" or "O" is received as the reason for absence), the display shows the P/O route access code number and member number. If you do not receive the calling name ("P" or "O" is received as the reason for absence), then the display shows "PRIVATE" or "UNAVAILABLE".
CLID on Analog Trunks for Hong Kong (A-CLID) If you do not receive either the calling name, or its reason for absence, then the display shows "UNAVAILABLE".
Feature interactions 539 If the call is established, and you initialize the system, the call is restored. However, maintaining the displayed information is not guaranteed. If system initialization occurs after the A-CLID call is in the agent queue, the ACD module must display the CLID information after the call is established.
CLID on Analog Trunks for Hong Kong (A-CLID) CLASS: Calling Number and Name Delivery The analog CLI information is given to the XCMC service pack to provide number and name display to analog CLASS telephones. The CLASS telephones can only display the CLI information when the incoming CO call is auto-terminated on that telephone. For calls terminating on a CLASS set, only the: • calling party number and name information display. • first 15 characters of the information display.
Feature operation Prompt Response .... .... CLS Class of Service options for trunks. Calling Line Identification Allowed Calling Line Identification Denied (default) CLIA (CLID) .... Description .... Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
CLID on Analog Trunks for Hong Kong (A-CLID) Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Collect Call Blocking Contents This section contains information on the following topics: "Feature description" (page 543) "Operating parameters" (page 545) "Feature interactions" (page 546) "Feature packaging" (page 548) "Feature implementation" (page 549) "Feature operation" (page 553) Feature description In Brazil an automatic long distance collect call service called DDC is available.
Collect Call Blocking Classes of Service and prompts have been introduced to inhibit specific users from receiving collect DID and Central Office calls. These can be configured for the following: • analog (500/2500 type) telephones and Meridian 1 proprietary telephones through the Collect Call Blocking Allowed/Denied (CCBA/CCBD) Class of Service. • Attendant and Network Alternate Route Selection calls on a per customer basis through CCBA/CCBD option.
Operating parameters 545 Operating parameters The Collect Call Blocking feature supports both analog and DTI2 trunks, and the following Intelligent Peripheral Equipment (IPE) cards: • the NTCK16BB Extended Flexible COT Trunk Card (XFCOT) with firmware flash timing • the NT8D14BA Enhanced Extended Universal Trunk Card (EXUT) containing the Centrex Switchhook Flash function in the firmware, and • the NT8K14AK Extended Universal Trunk Card (XUT) which may be used if the Centrex Switchhook Flash is confi
Collect Call Blocking For data calls, all calls is answered with the CCB answer signal, if CCB is enabled. This may have an effect on data protocols, while CCB signaling is taking place. If firmware timing is used (FWTM = YES in Overlay14) for sending the CCB flash, the CCB2 timer is downloaded to the card before sending the firmware flash.
Feature interactions 547 Automatic Call Distribution Overflow If an ACD call from a route with CCB enabled is diverted to an overflow ACD DN and answer supervision has not already been provided, the answer signal returned to the CO depends on the source ACD queue from where the call came. If the source ACD queue has CCB enabled, the CCB signal is sent to the CO.
Collect Call Blocking If some of the mail boxes are allowed to receive collect calls, this may be a problem. A possible solution is to configure two ACD queues on the system to access Meridian Mail. One queue would have collect calls allowed and the second queue would have collect calls denied. Network Automatic Call Distribution The answer signal returned to the CO for a network ACD call from a route with CCB enabled is determined by the source ACD queue.
Feature implementation 549 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 16 - Enable Collect Call Blocking on a route and configure timers." (page 549) Enable Collect Call Blocking on a route and configure timers. 2. "LD 14 - Setup the firmware timing for XFCOT and EXUT cards." (page 550) Setup the firmware timing for XFCOT and EXUT cards. 3. "LD 15 - Allow Collect Call Blocking for attendants.
Collect Call Blocking Prompt Response Description M911_ANI NO M911 route. Must be set to NO to enable CCB. NO ISDN route. Must be set to NO to enable CCB. IAO ICT OGT Incoming and outgoing, incoming, or outgoing. Must be either IAO or ICT to enable CCB. ... ISDN ... ICOG Must be either IAO or OGT to get the CCBA prompt for outgoing calls. ... CNTL (NO) YES Change to controls or to timers. CCB (NO) YES Collect Call Blocking enabled or disabled on incoming route.
Feature implementation 551 Prompt Response Description FWTM (NO) YES Firmware timing for flash. Enter YES to enable firmware timing. CUST xx Customer number, as defined in LD 15 RTMB SUPN Route number and Member Number 0-511 1-4000 Range for Large System and CS 1000E system. 0-127 1-4000 Range for Small System and Media Gateway 1000B. YES Answer supervision required. LD 15 - Allow Collect Call Blocking for attendants. Prompt Response Description REQ: NEW CHG Add. Change.
Collect Call Blocking Prompt Response TN Description Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. (CCBD) CCBA (Deny) allow Collect Call Blocking. ... CLS LD 23 - Enable Collect Call Blocking on ACD queues. Prompt Response Description REQ NEW CHG Add. Change. TYPE ACD ACD data block.
Feature operation Prompt Response Description (NO) YES (Deny) allow Collect Call Blocking. ... CCBA Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Collect Call Blocking Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Conference Warning Tone Enhancement Contents This section contains information on the following topics: "Feature description" (page 555) "Operating parameters" (page 556) "Feature Interactions" (page 556) "Feature packaging" (page 556) "Feature implementation" (page 556) "Feature operation" (page 558) Feature description The Conference Warning Tone Enhancement feature was developed to meet the Italian requirements to distinguish between a conference warning tone and a true intrusion.
Conference Warning Tone Enhancement for the Conference Warning Tone can be programmed to be distinctively different from the tone and cadence produced by the Intrusion Tone given by such features as Barge-In, Break-In, or Busy Verify. Operating parameters This feature only applies to the Cabinet system. The Conference Warning Tone will only be contained and defined within FTC Table 0.
Feature implementation 557 LD 56 - Configure Conference Warning Tone Prompt Response Description REQ CHG Modify existing data. TYPE FTC Flexible Tones and Cadences data block. TABL 0 FTC table number 0. Only table number 0 can be used to make changes to the Conference Warning Tone. RING NO Modify the ringing feature definitions. HCCT YES Modification of the hardware controlled cadence tone definitions allowed. NO End-to-end Signaling type. ... ...
Conference Warning Tone Enhancement Feature operation No specific operating procedures are required to use this feature. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Conference Contents This section contains information on the following topics: "Feature description" (page 559) "Operating parameters" (page 560) "Feature interactions" (page 561) "Feature packaging" (page 570) "Feature implementation" (page 571) "Feature operation" (page 572) Feature description Conference adds additional parties to an established call. The maximum is three or six, depending on the Conference feature assigned to the conference call originator.
Conference Conference Control disconnects an unwanted third party (trunk only) from a three-party conference. Analog (500/2500 type) telephone users implement this feature by means of switchhook flash. Telephones with the six-party conference capability implement Conference Control by dialing SPRE + 87.
Feature interactions 561 A warning tone is available for conference calls. When the option is enabled, the tone lets callers know that they are entering a conference call. The switch for this option is preset to disable the warning tone. For information on the switch settings for the NT8D17 Conference/TDS card, refer to Circuit Card Reference (NN43001-311).
Conference Once the last set involved in a conference call disconnects, a search is made of all trunks remaining in the conference call to determine which trunk has been established in the call for the longest period of time. This trunk becomes the chargeable TN. Once this trunk disconnects, the process is repeated so a new chargeable TN can be located.
Feature interactions 563 Call Forward All Calls On analog (500/2500 type) telephones, Call Forward All Calls can be activated or canceled during a conference call. Call Forward by Call Type Calls modified by Conference receive Call Forward by Call Type treatment for the conferenced telephone. If party A calls party B, and B tries to conference in party C, the forwarding DN and Class of Service are that of C. For example, Joan and Bob are in conversation, and they try to conference in Mack.
Conference When a switchhook flash transfers calls on analog (500/2500 type) telephones with three-party conference (C6A) Class of Service, the transferring party goes on hook, leaving the other two parties established. Telephones with a C6A Class of Service involved in a conference having more than three parties must add the last party to the conference, then flash the switchhook and go on hook to complete the transfer.
Feature interactions 565 China - Supervised Analog Lines If a terminal device answers an incoming call and then initiates a conference, no battery reversal answer supervision signal is extended to the terminal device when new parties of the conference answer. However, a hook flash disconnect supervision signal is extended to the terminal device when the last party in the conference disconnects.
Conference Dial Intercom If an analog (500/2500 type) telephone is part of a Dial Intercom Group (DIG), the user of the telephone can conference only with another user whose telephone is within the same Dial Intercom Group (DIG). Digital Private Signaling System 1 (DPNSS1) Executive Intrusion Executive Intrusion is denied if the requested party is established in a local conference, or if the requested party is involved in an enquiry call.
Feature interactions 567 In-Band Automatic Number Identification If an agent activates the Conference feature while active on an In-Band Automatic Number Identification (IANI) call, the display is cleared. The display remains clear while the Conference call is active. If the conferenced party releases first, the ANI number appears on the agent’s display.
Conference Message Registration The party that originates a call is charged. The charge cannot be moved to another party using Conference. Multi-Party Operations Current Conference feature for analog (500/2500 type) telephones with C6A is not affected by conference with TSA Class of Service.
Feature interactions 569 Off-Hook Alarm Security The Off-Hook Alarm Security (OHAS) line lockout treatment occurs when a telephone associated with an OHAS DN initiates a Conference call and the ASTM expires. Only the Conference initiator receives the OHAS treatment; other conferees remain in Conference. If the initiator of the Conference call presses the Conference key, the OHAS DN is conferenced in with the other conferees.
Conference Ring Again This feature cannot be activated during a conference call. Station Activity Records For a set with Class of Service Call Detail Monitoring Allowed (CDMA) involved in a call with a trunk, a Station Activity Record is produced only when that set conferences in the first party. Conferencing of all subsequent parties does not generate a "D" record. An additional "D" record is produced when the last conferee with Class of Service CDMA connected to the trunk goes on hook.
Feature implementation 571 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 10 - Enable Conference 3 or Conference 6 for analog (500/2500 type) telephones." (page 571) Enable Conference 3 or Conference 6 for analog (500/2500 type) telephones. 2. "LD 11 - Enable Conference 3 or Conference 6 for Meridian 1 proprietary telephones." (page 571) Enable Conference 3 or Conference 6 for Meridian 1 proprietary telephones.
Conference Feature operation To add a new party to an established call on a Meridian 1 proprietary telephone, follow these steps: Procedure 2 Add a new party to an established call on a Meridian 1 proprietary telephone Step Action 1 Press Conference. The first party is on hold and you receive a dial tone. 2 Dial the number of the new party. When the new party answers, you may talk privately. 3 Press Conference to include all parties in the call.
Feature operation —End— Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Conference Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Console Operations Contents This section contains information on the following topics: "Feature description" (page 575) "Operating parameters" (page 576) "Feature interactions" (page 576) "Feature packaging" (page 576) "Feature implementation" (page 577) "Feature operation" (page 577) Feature description Console Operations consists of Console Presentation and Queue Thermometer.
Console Operations • When a ACG is in Night Service, a call to that ACG is redirected to the customer or trunk night DN, or to a night ACG (LD 15 option NCA/NCD). Queue Thermometer This part of the feature applies to a special console which has four single-digit numeric displays. Each display can be configured to show the number of attendant calls in queue for specified ICI keys of a customer or an ACG (LD 15 option MTI/CUI).
Feature operation 577 Feature implementation Task summary list The following is a summary of the tasks in this section: 1. "LD 15 - Configure the Console Presentation feature." (page 577) Configure the Console Presentation feature. 2. "LD 15 - Configure the Queue Thermometer feature." (page 577) Configure the Queue Thermometer feature. Console Presentation LD 15 - Configure the Console Presentation feature. Prompt Response Description REQ: NEW CHG Add, or change.
Console Operations Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Console Presentation Group Level Services Contents This section contains information on the following topics: "Feature description" (page 579) "Operating parameters" (page 580) "Feature interactions" (page 580) "Feature packaging" (page 581) "Feature implementation" (page 581) "Feature operation" (page 583) Feature description A Console Presentation Group (CPG) is a subset of the consoles configured for a customer.
Console Presentation Group Level Services Each CPG can go into Night Service mode independent of the other groups. • Recorded Announcement (RAN) Each CPG can have its own recorded overflow announcements. Operating parameters Console Presentation Group (CPG) services and Departmental Listed Directory Numbers (DLDN) are mutually exclusive at the customer level.
Feature implementation 581 Network-Wide Listed Directory Number CPG does not work with the network part of Network-Wide Listed Directory Number (LDN) because CPG is not supported by Network Attendant Service, which the network part requires. This feature does, however, provide two additional LDNs for each Console Presentation Group. Night Key for Direct Inward Dialing Digit Manipulation The Day/Night can be activated with the DRC key by any attendant in the Console Presentation group.
Console Presentation Group Level Services Prompt Response Description TYPE CPG Console Presentation Group data block. CUST xx Customer number, as defined in LD 15 AGNO 0-63 Attendant Console Group number. ANUM 1-63 1-63 Attendant console numbers. LD 93 - Assign tenants to an attendant group number. Prompt Response Description REQ CHG Change. TYPE TCPG Tenant to Console Presentation Group data block. CUST xx Customer number, as defined in LD 15 TEN 1-511 Tenant number.
Feature operation Prompt Response Description NIT3 xxxx Third NTOD DN. TIM3 hhmm Time for Third NTOD DN. NIT4 xxxx Fourth NTOD DN. TIM4 hhmm Time for Fourth NTOD. ICI xx aaa Incoming Call Indicators (ICI). AQTT 0-(30)-255 Attendant queuing threshold. AODN xxxx Attendant overflow DN. CWCL (0)-255 (0)-255 Number of waiting calls, lower threshold and upper bound. CWTM (0)-511 (0)-511 Time for waiting calls, lower threshold and upper bound.
Console Presentation Group Level Services Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Context-sensitive soft keys Feature description Context-sensitive soft keys provide dynamic functionality to the IP Phones similar to that currently supported on the M39xx digital telephone series. Context-sensitive soft keys are located directly below the LCD screen on the IP Phone. The soft key label above each key dynamically changes depending on the call processing state.
Context-sensitive soft keys Table 12 LD 11 - Configure soft keys Prompt Response Description REQ NEW Configure a new soft key TYPE xxxx Type of telephone CUST xx Customer number x aaa yyy (cccc or D) xx = Key number aaa = Key name or function (SCR/MCR/PVN/PVR/SCN TN ... ... KEY yyyy = DN cccc = CLID table entry of (0)-N, where N = the value entered at the SIZE prompt in LD 15 minus 1. D = the character "D".
Operating parameters 587 Key Number Feature Name Description 20 Ring Again (RGA) After a busy tone is received, the Ring Again feature alerts the caller once the line becomes free. 21 Call Park (PRK) Call Park places a call in a parked state, similar to hold, where it can be retrieved by an Attendant Console or telephone. A parked call must have an access ID, also known as a Park DN. 22 Ringing Number Pickup (RNP) An incoming call on one telephone can be picked up on another telephone.
Context-sensitive soft keys • IP Phone 1110, 1120E, 1140E, and 1150E • IP Phone 2033 • WLAN Handsets 2210, 2211, and 2212 Feature restrictions Context-sensitive soft keys are supported on the Survivable Remote Gateway (SRG) in normal mode only.
Feature operation 589 Feature operation The following table identifies what is displayed on the IP Phone LCD screen when in a specific call state. Table 14 Call state screens Call state Action Display Default Idle Key map download message is sent For IP Phone 2001, 2002, 1110, to the telephone and the default idle 1120E, and 2033, the default idle state appears.
Context-sensitive soft keys Call state Action Display Reorder If an invalid number is dialed, the reorder state screen appears. Release and try again Established (Active) Call After a call is established there are two layers of soft keys available. Press the More key to toggle between these layers. Layer 1: Conf Trans Park More... Layer 2: PrivRls Charge CParty More... Note: Some soft keys such as the SpcUsr key are not configured by default. The System Administrator will configure as needed.
Using call features Feature Action Display Ring Again Activate—screen 2 After the busy party is free, the IP Phone sends a short alerting tone. Ring again ready, Select a line RING AGAIN 591 >RingAg Forward Callers Redial Cancel Ring Again Press the >RingAgn soft key to cancel and return to the idle state. Forward Callers Redial Conference (available from the Established (Active) call state) Press the Conf soft key.
Context-sensitive soft keys CallPilot voice-mailbox-related soft keys The following table identifies the soft keys in CallPilot as they relate to the IP Phone dialpad. CallPilot soft keys can be used instead of the telephone dialpad. Note: CallPilot-related soft keys are only available if the CallPilot voice mailbox is accessed from an IP Phone by using the inbox key instead of directly dialing a CallPilot DN.
CallPilot voice-mailbox-related soft keys Feature Action on CallPilot Equivalent on telephone Goodbye Press the Goodbye (Bye) key to exit the voice message system. Press 8, 3 on the dialpad. More... Use the More key to toggle back to layer 1. Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Context-sensitive soft keys Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Controlled Class of Service Contents This section contains information on the following topics: "Feature description" (page 595) "Operating parameters" (page 595) "Feature interactions" (page 596) "Feature packaging" (page 597) "Feature implementation" (page 597) "Feature operation" (page 599) Feature description Controlled Class of Service (CCOS) alters the Class of Service restriction levels on telephones that have been defined as CCOS controlling telephones.
Controlled Class of Service Feature interactions Authorization Code The Authorization Code overrides a telephone’s CCOS restriction level. Conference If CCOS is activated at a telephone involved in a conference call, established Central Office or toll calls are not affected. The CCOS restriction level is applied immediately, and no new calls can be initiated from the conference. The telephone remains in the CCOS active state after the conference is terminated.
Feature implementation 597 Room Status You can change the access limitations for room telephones from the BGD or from a telephone equipped with a Room Status key (RMK). Scheduled Access Restrictions During normal hours, CCOS limitations override normal telephone limitations. During off-hour periods or times when a Scheduled Access Restrictions (SAR) LOCK is in effect, however, Scheduled Access Restrictions apply.
Controlled Class of Service LD 15 - Enable CCOS for a customer. Prompt Response Description REQ: CHG Change. TYPE: CCS Controlled Class of Service options 0-99 0-31 Customer number For Large Systems For Small Systems UNR CUN CTD TLD SRE FRE FR1 FR2 Unrestricted. Conditionally unrestricted. Conditionally toll-denied. Toll-denied. Semi-restricted. Fully restricted. Fully restricted 1. Fully restricted 2. CUST - CCRS LD 11 - Allow CCOS on Meridian 1 proprietary telephones.
Feature operation 599 LD 11 - Change CCOS controlling telephone assignments on Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN KEY Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx COS Assign CCOS controlling key.
Controlled Class of Service Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Controlled Class of Service, Enhanced Contents This section contains information on the following topics: "Feature description" (page 601) "Operating parameters" (page 601) "Feature interactions" (page 602) "Feature packaging" (page 602) "Feature implementation" (page 602) "Feature operation" (page 605) Feature description Enhanced Controlled Class of Service (ECCS) allows a controller or attendant console to alter the Class of Service (CLS) restriction levels of other Controlled Class of Service (CCO
Controlled Class of Service, Enhanced Feature interactions Attendant Administration This feature cannot change Controlled Class Service Restrictions (CCRS), ECC1 or ECC2, but can assign CLS keys to certain telephones. Attendant Supervisory Console When the attendant is in the supervisory mode, CCOS programming is prohibited. Authorization Codes The Authorization Code can override a telephone’s CCOS restriction level.
Feature implementation 603 Define the Class of Service limitations for the system. 2. "LD 11 - Assign keys for the controller telephone." (page 604) Assign keys for the controller telephone. 3. "LD 10 - Configure controlled analog (500/2500 type) telephones." (page 604) Configure controlled analog (500/2500 type) telephones. 4. "LD 11 - Configure the controlled Meridian 1 proprietary telephones." (page 604) Configure the controlled Meridian 1 proprietary telephones. 5.
Controlled Class of Service, Enhanced LD 11 - Assign keys for the controller telephone. Prompt Response Description REQ: CHG Change. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN KEY Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx COS Key number for CCOS key on controller telephone.
Feature operation Prompt Response TN KEY 605 Description Terminal number lscu Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. xx COS Key number for CCOS controller key on attendant console. xx = key number (must be greater than 1).
Controlled Class of Service, Enhanced Note that this is a toggle: If CCOS is already active, pressing the key will change the CCOS state to inactive. Check the CCOS lamp to determine if CCOS is already active. 3 Dial the PDN of the telephone to be changed and press CCOS. The console’s display shows the DN of the changed telephone. A 0 (zero) is displayed if the telephone is active in the original CCOS mode.
Converged Office The multimedia strategy of many CS 1000 customers is based on deploying the Microsoft® Office Communicator soft clients and Live Communications Server. This strategy enables the introduction of multimedia capabilities using popular instant messenger (IM) clients without the need to install and support additional desktop software.
Converged Office Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nortel Networks .
Corporate Directory Contents This section contains information on the following topics: "Feature description" (page 609) "Operating parameters" (page 610) "Feature interactions" (page 611) "Feature packaging" (page 611) "Feature implementation" (page 611) "Feature operation" (page 612) Feature description A Corporate Directory database is created from Telephony Manager (TM) information. This database is downloaded and stored on the system.
Corporate Directory For information on the Corporate Directory feature for M3900 series telephones, refer to Telephones and Consoles Fundamentals (NN43001-567).
Feature implementation 611 For a sample database where the average length is 29.5 characters, see Table 17 "Memory requirements based on database size" (page 611) for the Call Server memory requirements. Table 17 Memory requirements based on database size Call Server RAM needed Database size (rounded to nearest 1000) Call Server Hard disk space needed (rounded to next 0.5 MB) 1 MB 16 000 1.5 MB 2 MB 32 000 2.0 MB 3 MB 48 000 3.5 MB 4 MB 64 000 4.0 MB 5 MB 80 000 5.5 MB 6 MB 96 000 6.
Corporate Directory Prompt Response Description (CRPD) CRPA Enable or disable the Corporate Directory feature for this TN. ... CLS Feature operation Refer to "Accessing the Corporate Directory" (page 612) to access the Corporate Directory on the IP Phones. Accessing the Corporate Directory Step Action 1 Press the Directory key to view a list of available applications. 2 Highlight Corporate Directory, and then press the Select soft key. 3 Go through the Status Query process.
Feature operation 613 Special characters The special character set includes all characters from the extended portion of the ASCII character set. The extended ASCII character set that supports the IP Phone’s current language is the character set that appears in the edit mode. The special character set contains up to 130 characters. It is displayed in six lines with 24 characters on each line. Use the navigation keys to scroll through the list or to move through a 24-character line.
Corporate Directory • CardView—not available for IP Phone 2002 If a search was successful and entries were found in the directory, the first match displays on the screen. If there is no match to the search query, you can choose to either start a new search or change the information in the initial search. ListView The ListView screen shows a list of names where the user selects the name they want to call from the list using the navigation keys.
Nortel Communication Server 1000 Features and Services Fundamentals — Book 2 of 6 (C) Copyright © 1994–2008, Nortel Networks All Rights Reserved. Publication: NN43001-106 Document status: Standard Document version: 02.04 Document date: 9 May 2008 To provide feedback or to report a problem with this document, go to http://www.nortel.
