Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Release: Release 5.5 Document Revision: 02.04 www.nortel.com NN43001-122 .
Nortel Communication Server 1000 Release: Release 5.5 Publication: NN43001-122 Document release date: 24 October 2008 Copyright © 2008 Nortel Networks All Rights Reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
. Contents New in this Release Other 5 Revision History 5 5 How to get help 7 Contents 7 Getting help from the Nortel web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distributor or reseller 8 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 9 Overview 9 Multiple Microsoft Exchange Unified Messaging servers on a single network 11 Operational Con
Configure Subscriber Access, Auto Attendant, and MWI DN information 40 Configure information for the MWI Application DN 43 Select MWI Dial Plan type 43 Voice mail softkeys configuration 44 Allowing calling party numbers to update while leaving message 44 Disable a user mailbox 45 Remove a user mailbox 47 Remove a dial plan 49 Disable Operator Assistance feature 50 Remove Operator Assistance feature 51 Disable MWI service for a user phone set 52 Nortel Communication Server 1000 Communication Server 1000 w
. New in this Release There have been no updates to the document in this release. Other Revision History October 2008 Standard 02.04. This document is up-issued to reflect changes in the section Configure a new dial plan for Microsoft Exchange Unified messaging to support to support Communication Server 1000 Release 5.0 and Microsoft Exchange 2007 Unified Messaging. May 2008 Standard 02.03. This document is issued to reflect changes in technical content. March 2008 Standard 02.02.
New in this Release Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
. How to get help Contents This section contains information on the following topics: • • • • Getting help from the Nortel web site Getting help over the telephone from a Nortel Solutions Center Getting help from a specialist by using an Express Routing Code Getting help through a Nortel distributor or reseller Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: www.nortel.
How to get help Outside North America, go to the following web site to obtain the telephone number for your region: www.nortel.com/callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.
. Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging enables interoperability between the voice service capabilities of Communication Server 1000 and the Unified Messaging solution provided as a component of Microsoft Exchange Server 2007.
Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging structure, using either the telephone keypad or speech inputs, to place a call to a user or to locate a user for the purpose of placing a call to that user. In addition, the Auto Attendant gives system administrators the ability to perform the following functions: — Create a customizable set of menus for use by external users.
Overview 11 Multiple Microsoft Exchange Unified Messaging servers on a single network Multiple Servers can be configured for a single network to ensure the effective handling of potential issues caused by challenges of: • Capacity: Each Microsoft Exchange Unified Messaging Server is capable of supporting a maximum of 200 total concurrent (combination of inbound and outbound) calls.
Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging automatically result in load sharing of access to Microsoft Exchange Unified Messaging services by users in the network. Operational Considerations Considerations specific to Microsoft Exchange Server 2007 are as follows: • • The only supported codecs are G711 and G723. • Exchange Server 2007 must always be configured as a static endpoint on the NRS as Registration is not supported.
Overview 13 dialing plan to access services provided by Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging. • Configuration of the voice mail soft key cannot be changed if there is a combination of CallPilot and Microsoft Exchange Unified Messaging voice mail users on a single node. A recommended deployment solution would be to have CallPilot users and Microsoft Exchange Unified Messaging users associated with separate Line TPS nodes.
Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging • Voice mail messages that have been listened to will continue to register as a new message until the next option is used. • When a user dials the Auto Attendant number (with speech enabled) and does not provide a name, Auto Attendant repeats the prompt for a name three times. After the third prompt, the call is forwarded to the operator automatically.
Overview 15 — Menu selection and call transfer time is 30 seconds, with a completed call duration of 180 seconds. — Busy Hour (BH) Auto Attendant usage is 0.35 calls per hour for each Microsoft Unified Messaging user. • Auto Attendant operation requires the usage of two SIP trunks, which remain in use for the duration of the call.
Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
. Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging For the tasks and procedures associated with configuring Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging, please refer to the sections that follow: • “Configure a new user mailbox for Microsoft Exchange Unified Messaging” (page 18) • “Enable a new user mailbox for use with Microsoft Exchange Unified Messaging” (page 22) • “Configure a new Dial Plan for Microsoft Exc
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure a new user mailbox for Microsoft Exchange Unified Messaging The following section details the required steps for the configuration of a Microsoft Exchange Unified Messaging mailbox. Configuring a user mailbox for Microsoft Exchange Unified Messaging Step Action 1 From the Exchange Management Console, select Recipient Configuration and right click on Mailbox. Select New Mailbox...
Configure a new user mailbox for Microsoft Exchange Unified Messaging 3 Select New user and click Next, as shown in the following figure: 4 Enter account information for the mailbox user, as appropriate, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 5 Click Next to continue 6 Enter the alias for the mailbox user, and select the mailbox location and policy settings, as shown in the following figure. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configure a new user mailbox for Microsoft Exchange Unified Messaging 7 Click Next to continue. 8 The Configuration Summary for the current user mailbox is displayed, as shown in the following figure. Review for accuracy, and click New to create the user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 9 The completion screen of the New Mailbox Wizard appears. Click Finish to exit, as shown in the following figure: --End-- Enable a new user mailbox for use with Microsoft Exchange Unified Messaging The following section details the required steps for the enabling an existing user mailbox for use with Microsoft Exchange Unified Messaging.
Enable a new user mailbox for use with Microsoft Exchange Unified Messaging 2 The Enable Unified Messaging Wizard appears, as shown in the following figure. Configure the Unified Messaging Mailbox Policy and PIN options, as appropriate for use on your network, and click Enable. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 3 The completion screen of the Enable Unified Messaging Wizard appears. Click Finish to exit, as shown in the following figure: --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25 Configure a new Dial Plan for Microsoft Exchange Unified Messaging The following section details the required steps for the configuration of the Microsoft Exchange Unified Messaging Dial Plan. Configure the Microsoft Exchange Unified Messaging Dial Plan Step Action 1 From the Exchange Management Console, select Organization Configuration > Unified Messaging > New UM Dial Plan.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 2 Dial Plan General tab 4 Click the Subscriber Access tab. Specify the Welcome Greeting, Informational announcement value, and the Subscriber Access and Call Answer number to be associated with the new Dial Plan.
Configure a new Dial Plan for Microsoft Exchange Unified Messaging Figure 3 Dial Plan Subscriber Access tab 5 Select Server Configration > Unified Messaging, and right-click the server name for which your newly-created Dial Plan is intended. Select Properties, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 6 Add the configured Dial Plan under the UM Settings tab, as shown in the following figure: 7 Click OK. 8 Specify the SIP Gateway name and IP address (Signaling Server node address) for the current Dial plan, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.
Configure a new Dial Plan for Microsoft Exchange Unified Messaging Figure 4 Configuration screen for new UM IP Gateway 9 Specify Auto Attendant name and number for the new UM Dial plan. The Auto Attendant Configuration number is provided for the UM Dial Plan configured, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Configure the Operator Assistance feature To configure the Operator Assistance feature to be used with a configured UM Dial Plan, perform the tasks in the following procedure: Configure the Operator Assistance feature Step Action 1 After providing the operator assistance number in Dial Plan and Mailbox users, open the Exchange Management Shell.
Configure the Operator Assistance feature The Attendant properties window appears: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Select Allow calls to extensions under Dialing Restrictions and click OK. 3 Add an attendant number on the properties window, under the General tab, enter the DN number for the auto attendant, click Add and then OKto add: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.
Install Geomant Message Waiting Indicator (MWI) application 33 After dialling the number, the prompts for Auto Attendant service are heard by the user. --End-- Install Geomant Message Waiting Indicator (MWI) application Note: The MWI 2007 software is a third-party software developed by Geomant. Information on Geomant and MWI 2007 is provided in this documentation for ease of reference only.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Each implemented instance of Geomant MWI is capable of providing message waiting indications for 2500 users, and has a 10 minute built-in timer for user notification time-out purposes. Detailed procedures to be used in the installation of the Geomant MWI application are available for download at http://mwi2007.com > downloads > documentation package.
Configure Geomant Message Waiting Indicator (MWI) application 35 The Geomant MWI Service Web page can be opened on the local server using the link https://localhost/MWISrvAdmin/. Note: The Geomant MWI Service Web page can also be accessed from a different (non-local) system by replacing localhost with the IP Address of the server on which the MWI application has been installed.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 6 SIP Gateway configuration screen The installed MWI service can be enabled and configured on a per-user basis with the SIP gateway to which the associated MWI notifications are to be sent.
Configure Geomant Message Waiting Indicator (MWI) application Figure 7 Unified Messaging User Properties screen Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Additional notes on configuring CS1000 for MWI • The SIP DCH should be configured with MWI for the RCAP value (LD 17). • User telephones should be configured with MWA (Message Waiting Allowed) Class of Service to receive MWI Lamp notification. • The Node configuration page (in Element Manager) needs to be configured with information for both the MWI Application DN and the MWI Dialing Plan.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 39 Figure 8 Configuring a Node for use with Microsoft Exchange Unified Messaging: IP Telephony Node A Node can be imported and its parameters edited to interact specifically with Microsoft Exchange Unified Messaging. Import and edit a Node for Microsoft Exchange Unified Messaging interaction Step Action 1 Log on to Element Manager with a valid User Account. 2 Navigate to the Nodes: Servers, Media Cards page.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure Subscriber Access, Auto Attendant, and MWI DN information Opening the Microsoft Unified Messaging tab of the Edit page for Nodes: Servers, Media Cards allows the Subscriber Access, Auto Attendant, and MWI DN information to be configured.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 41 Adding, modifying, or deleting Subscriber Access Numbers for a Microsoft Exchange Unified Messaging Node The following procedures detail the steps to add, modify, or delete the Subscriber Access Number information for a Node interacting with Microsoft Exchange Unified Messaging. Add new Subscriber Access Number information Step Action 1 Log on to Element Manager with a valid User Account.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Delete the required Subscriber Access Number(s) by clicking the Remove button and saving the configuration. --End-- Adding, modifying, or deleting Auto Attendant numbers for a Microsoft Exchange Unified Messaging Node The following procedures detail the steps to add, modify, or delete the Auto Attendant Number information for a Node interacting with Microsoft Exchange Unified Messaging.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 43 2 Navigate to the Edit page of the Nodes: Servers, Media Cards configuration page. 3 Expand Microsoft Unified Messaging. 4 Delete the required Auto Attendant Number(s) by clicking the Remove button and saving the configuration.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Select either CDP or UDP for the MWI Dial Plan type and save the configuration. --End-- Voice mail softkeys configuration The use of Exchange UM softkeys on IP phones (11XX, 12XX, 2007, 2004, 2002) is enabled through Element Manager by selecting the Unified Messaging Softkeys Enabled checkbox under Microsoft Unified Messaging.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 45 Disable a user mailbox The following section details the required steps for removing all Exchange mailbox attributes from a user object in Active Directory without deleting the user object in Active Directory. Disabling a user mailbox Step Action 1 In the Exchange Management Console, select Recipient Configuration > Mailbox . In the action pane, click Disable to disable the mailbox.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Enable the user mailbox after disabling The user mailbox can be enabled after disabling it. The following section details the required steps to enable a disabled user mailbox. Procedure 1 Enabling the user mailbox after disabling Step Action 1 Add a new mailbox using the New Mailbox Wizard, but select Existing users instead of New users when prompted for User Type.
Remove a user mailbox 47 4 Click Next and follow the steps to add a new mailbox, without changing current user account information. --End-- Remove a user mailbox This procedure details the required steps for removing a user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Procedure 2 Removing a user mailbox Step Action 1 In the Exchange Management Console, select Recipient Configuration > Mailbox . 2 In the action pane, click Remove to remove the mailbox, as shown by the following: Optionally, you can right-click the selected user mailbox, and choose Remove from the list of menu options.
Remove a dial plan Remove a dial plan This procedure details the required steps for removing a UM dial plan. Note: Before you can remove a UM dial plan, you must remove any existing associations with other UM components such as UM mailbox policies, Unified Messaging servers, or UM IP gateways. Procedure 3 Removing a dial plan Step Action 1 In the Exchange Management Console, select Organization Configuration > Unified Messaging.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Disable Operator Assistance feature This module details the required steps for disabling Operator Assistance feature functionality, provided by the UM Auto Attendant. The UM Auto Attendant can be disabled: if an auto attendant is disabled, no incoming calls will be answered.
Remove Operator Assistance feature 51 Optionally, you can right-click the UM Auto Attendant and select Disable from the list of available options. --End-- Remove Operator Assistance feature This module details the required steps to follow for removing a configured UM Auto Attendant. Procedure 5 Removing the UM Auto Attendant Step Action 1 In the Exchange Management Console, select Organization Configuration > Unified Messaging.
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Optionally, you can right-click the UM Auto Attendant and select Remove from the list of available options. --End-- Disable MWI service for a user phone set This module details the procedure for disabling MWI service access on a user phone set. Procedure 6 Disabling MWI service for a user phone set Step Action 1 Access the Geomant MWI Service Web page.
Disable MWI service for a user phone set 3 Select a user from the list. The Unified Messaging User Properties page appears. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 On the Unified Messaging User Properties screen, uncheck MWI Service Enabled to disable MWI service for the user. --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright © 2008 Nortel Networks All Rights Reserved. Release: Release 5.5 Publication: NN43001-122 Document revision: 02.04 Document release date: 24 October 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.
