Title page Nortel Communication Server 1000 IP Phone 1110 User Guide
Contents Contents About the Nortel IP Phone 1110 . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 39 3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Call features and Flexible Feature Codes . . . . . . . . . . . . . 41 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Talking with more than one person . . . . . . . . . . . . . . . . . . 62 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 66 Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Accessing External Server Applications . . . . . . . . . . . . . . 96 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . . 97 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 99 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 101 Terms you should know . .
Revision history Revision history April 2009 Standard 02.02. This document is issued to support Nortel Communication Server 1000 Release 5.0. May 2007 Standard 02.01. This document is issued to support Nortel Communication Server 1000 Release 5.0. March 2007 Standard 01.01. This document is issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.
Revision history 8
About the Nortel IP Phone 1110 About the Nortel IP Phone 1110 The Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Basic features Your IP Phone 1110 supports the following: • four context-sensitive soft keys providing access to a maximum of 10 features For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).
About the Nortel IP Phone 1110 • hearing aid compatibility Note: Some features are not available on all telephones. Consult your system administrator to verify which features are available for your use.
About the Nortel IP Phone 1110 Telephone display Figure 1 shows the LCD screen of your IP Phone 1110. Figure 1: IP Phone 1110 LCD screen The LCD screen on your IP Phone 1110 consists of two basic display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information. • The lower display area is for context-sensitive soft key labels.
About the Nortel IP Phone 1110 Telephone controls Figure 2 shows the controls of your IP Phone 1110. Figure 2: IP Phone 1110 Note: In some geographic regions, the IP Phone 1110 is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example, (Services). Fwd 12 Context-sensitive soft keys are located below the LCD display area. The LCD label above each context-sensitive soft key changes based on the call state or active feature.
About the Nortel IP Phone 1110 Fwd More... When a triangle appears before a contextsensitive soft key label, the feature associated with the context-sensitive soft key is active. Press the More key to access the next layer of context-sensitive soft keys. (Volume +) (Volume -) Use the Volume control buttons to adjust the volume of the ringer, handset and speaker. Press the top button to increase the volume, and press the bottom button to decrease volume.
About the Nortel IP Phone 1110 (Expand) (Goodbye) Use the Expand key to access external server applications. Use the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1110 firmware is being updated, the blue Feature Status Lamp flashes. Note: To find out if additional features are supported, contact your administrator.
About the Nortel IP Phone 1110 (Services) Press the Services key once to access the following server-based options: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time... — Local Dialpad Tone — Set Info — Diagnostics — Ring type... — Call timer — Live Dial Pad • Password Admin: — Station Control Password Note: The Password Admin menu may not be available on all IP Phone 1110 sets. Consult your system administrator.
About the Nortel IP Phone 1110 (Services) (Services) Press the Services key twice to access the following telephone-based (local) options: • 1. Preferences • 2. Local Diagnostics • 3. Network Configuration • 4. Lock Menu Note 1: Access to these local options can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator. Note 2: Press the Cancel contextsensitive soft key to exit from any menu or menu item.
Connect the components Connect the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack. CAUTION Your IP Phone 1110 is designed for use in an indoor environment only.
Connect the components Figure 3: Release the phone from the stand Wall-mount lever Tilt lever Wall-mount lever WARNING Your IP Phone 1110 is shipped with its stand locked in position. To release the phone from the stand, press the Wall-Mount lever (see Figure 3) and gently rotate the phone away from the stand a little. When you’re sure the phone is released from the stand, press the Tilt lever and fully rotate the phone away from the stand.
Connect the components Figure 4: Remove the stand cover Center Catch Tilt Lever Button Handset cord channel 2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the AC adapter jack in the bottom of the phone (see Figure 5). Form a small bend in the cable, and then thread the adapter cord through the channel in the stand base. Plug the AC power adapter into the nearest AC power outlet.
Connect the components Figure 5: IP Phone 1110 connections 3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone (see Figure 5) marked with the symbol +.
Connect the components Figure 6: Cable routing tracks and mounting holes Method A Method B 6. Wall-mount your phone (optional). Your IP Phone 1110 can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not supplied).
Connect the components 8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand. Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click (from the Wall-Mount lever). Ensure the phone is securely locked in position.
Telephone features Telephone features Your IP Phone 1110 has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu. Press the Services key once to access the Services menu, which has the following menu items: • Telephone Options — enables you or your system administrator to select and configure server-based telephone features. For more information, see Telephone Options below.
Telephone features • “Set Info” on page 29 • “Diagnostics” on page 30 • “Ring type...” on page 31 • “Call timer” on page 32 • “Live Dial Pad” on page 32 When an option has a submenu, an ellipses (...) appears after the option. Using the Telephone Options menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and locate Telephone Options. 3. Press the Enter key. 1. Use the Up/Down navigation keys to scroll and locate an option (for example, Contrast adjustment). 2.
Telephone features 3. Choose one of the following: Select Cancel or — Press the Select context-sensitive soft key to save any changes and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing setting and return to the Telephone Options menu. Volume adjustment... To adjust the volume, press the Services key, select Telephone Options, and then select Volume adjustment… Adjusting the volume: 1.
Telephone features Down Up or 3. To increase or decrease the volume, do one of the following: — Press the Up or Down contextsensitive soft keys. or — Press the Up or Down navigation keys. 4. Choose one of the following: Select Cancel or — Press the Select context-sensitive soft key to save the volume level and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations.
Telephone features 2. Choose one of the following: Select — Press the Select context-sensitive soft key to save the contrast level and return to the Telephone Options menu. Cancel or — Press the Cancel context-sensitive soft key to keep existing configurations. Language... The LCD display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select Language… Selecting a language: 1.
Telephone features Date/Time... Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options, and select Date/Time… Selecting a date and time format: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area. 2.
Telephone features Choosing a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2. Choose one of the following: Select Cancel or — Press the Select context-sensitive soft key to save the tone selection and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations.
Telephone features Viewing telephone-specific information: 1. Press the Up/Down navigation keys to scroll through the list to view the telephone information. Cancel 2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu.
Telephone features Cancel 2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu. Ring type... The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type… Choosing a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2. Press the Play context-sensitive soft key to sample the ring tone. 3.
Telephone features Call timer The call timer measures how long you are on each call. To enable Call timer, press the Services key, select Telephone Options, and select Call timer. Enabling or disabling Call Timer: 1. Choose one of the following: On Off or — To turn on the call timer, press the On context-sensitive soft key. — To turn off the call timer, press the Off context-sensitive soft key. 2.
Telephone features Configuring Live Dialpad To configure Live Dialpad, press the Services key, select Telephone Options, and select Live Dial Pad 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Local tools Local tools Your IP Phone 1110 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1110. Many of the tools and features discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Local tools and features are accessed through the Local tools menu. Press the Services key twice to access this menu.
Local tools Table 1: Navigation controls for menus (Part 2 of 2) Key Function Right arrow key Select the current menu item. Enter key Select the current menu item. Enter digit on the dialpad Select correspondingly numbered menu item. Cancel contextsensitive soft key Exit the Local tools menu option or feature/tool. When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position.
Local tools • “3. Backlight Timer” on page 37 1. Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your IP Phone 1110. To adjust the contrast of the LCD display screen, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 1 key on the dialpad to select the Contrast tool from the Preferences submenu.
Local tools Note: The Telephone Options menu is synchronized with the selected language. To access the local language tool , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 2 key on the dialpad to select the Languages... tool from the Preferences menu. Selecting a local tools language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). 1.
Local tools Adjusting the Backlight Timer: 1. Press the Up/Down arrow keys to increase or decrease the backlight timer. — Available values for the backlight timer are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black) — Choosing a high backlight timer value or Never, reduces the life span of the display screen. 2. Press the Enter key to select the desired backlight timer value and exit the menu. Cancel 3.
Local tools • “2. Network Diagnostic Tools” on page 39 • “3. Ethernet Statistics” on page 39 • “4. IP Network Statistics” on page 39 When in the submenu, press the Cancel context sensitive soft key to exit the menu. When a Local Diagnostics tool is selected, use the Return context-sensitive soft key to exit the tool and return to the Local Diagnostics submenu. Use the Return context-sensitive soft key to quickly gather information and run tests.
Local tools 4. Lock Menu When the Lock Menu option is selected from the Local tools menu, a Lock Menu submenu appears. This submenu provides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options. This tool is for administrator use only.
Call features and Flexible Feature Codes Call features and Flexible Feature Codes Some call features are not available on all IP Phones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to assign these features and codes to your IP Phone. Note: Use table “Flexible Feature Codes (FFC)” on page 97 to record the FFCs that your system administrator assigns to your phone.
Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1110 using any of the following methods: • “Using Off-hook dialing” on page 42 • “Using On-hook Dialing” on page 43 • “Using Predial” on page 43 • “Using Ring Again” on page 44 • “Using Last Number Redial” on page 46 • “Using Speed Call” on page 47 • “Using System Speed Call” on page 48 Using Off-hook dialing 1. Lift the handset. 2. Dial the number. 3.
Making a call Using On-hook Dialing 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed.
Making a call 2. Choose one of the following: — Lift the handset to dial the number. or — Press the line key (DN) to dial the number. 3. If the Line key is used to dial the number, lift the handset when the called party answers. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear — To erase all numbers, press the Clear context-sensitive soft key. Reenter the numbers to be dialed.
Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. RngAgn or 2. Choose one of the following: — Press the Ring Again contextsensitive soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset. RngAgn 2. Press the Ring Again context-sensitive soft key to automatically dial the number.
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: or — Lift the handset. — Press the line (DN) key. 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).
Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: SpcCtl 1. Press the Speed Call Controller context-sensitive soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code.
Making a call 2. Press the Speed Call Controller context-sensitive soft key. SpcCtl 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl or — Press the System Speed Call context-sensitive soft key. — Press the System Speed Call Controller (SScCtl) key. 3.
Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to anwer a call.
While on an active call To place a call on hold: Press the Hold key. (Hold) To retrieve a call on hold: Press the line (DN) key. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer context-sensitive soft key. The other party is put on hold and a dial tone sounds. 2. Dial the DN to which you are transferring the call. Trans 50 3.
While on an active call To return to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key to reconnect to the original call. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer context-sensitive soft key. The call is put on hold. 2. Dial the number to which you are transferring the call. Trans or 3.
While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: Trans — Press the Transfer context-sensitive soft key and repeat the transfer. or — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. (Goodbye) Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone.
While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park context-sensitive soft key. Park 2. Dial the DN where you want to park the call. 3. Press the Park context-sensitive soft key. Park To park a call using the SPRE code or FFC: 1. Choose one of the following: Trans Conf or — Press the Transfer context-sensitive soft key. — Press the Conference contextsensitive soft key. 2. Dial the Call Park FFC. 3.
While on an active call 4. Choose one of the following: Trans Conf or — Press the Transfer context-sensitive soft key. — Press the Conference contextsensitive soft key. To retrieve a parked call: 1. Lift the handset. Park 2. Press the Park context-sensitive soft key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone.
While on an active call 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page 68. 3. Press the Call Party context-sensitive soft key to return to the call. CParty Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone. To activate Call Trace: 1.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 56 • “Using Internal Call Forward” on page 57 • “Using Remote Call Forward” on page 58 • “Securing your telephone” on page 60 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded. To forward your calls or change the forward number: Fwd 1.
While away from your desk To deactivate Call Forward: Fwd Choose one of the following: or • Press the Forward context-sensitive soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Fwd Fwd Press the Forward context-sensitive soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN.
While away from your desk 3. Return the handset to the handset cradle. To deactivate Internal Call Forward: Lift the handset and enter the Internal Call Forward Deactivate FFC. Using Remote Call Forward Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone. To activate Remote Call Forward: 1. Lift the handset. 2. If you are calling from a telephone outside the system, dial your direct system access number and wait for the dial tone. 3.
While away from your desk 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate Remote Call Forward: 1. Lift the handset. 2.
While away from your desk 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Station Control Password (SCPW). To lock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Activate Flexible Feature Code (FFC). 3. Dial your Station Control Password. 4.
While away from your desk To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 63 • “Using Group Call” on page 64 62
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone. To set up a conference call: Conf 1. While on a call, press the Conference context-sensitive soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC. — The feature automatically calls all group members. — The telephone numbers of the group members appear on the display as they answer. Note 1: After everyone in the group has answered, only the person who made the group call can put the call on hold.
Talking with more than one person To answer a group call: 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. — If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker. — If you are already on a conference call or another group call, you do not receive notification of a group call.
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Note: Uninterrupted work time can also be obtained by forwarding your calls to another telephone number (see Using Call Forward on page 56) or directing your calls to your voice mailbox. Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone.
Additional call features 4. Press the Goodbye key. (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1. Lift the handset. Charge 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3.
Additional call features To charge a call in progress: 1. Choose one of the following: Trans Conf or — Press the Transfer context-sensitive soft key. — Press the Conference contextsensitive soft key. Charge or 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: Trans 1.
Additional call features Charge or 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer context-sensitive soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer context-sensitive soft key.
Additional call features Charge 2. Choose one of the following: — Press the Charge context-sensitive soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference context-sensitive soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on.
Additional call features 1. Enter the Override FFC to initiate a Forced Camp-on. — If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. EnhOvr or (Goodbye) 2. Enter the Override FFC again. — The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected. 3. To terminate the call, press the Goodbye key.
Additional call features 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Return the handset to the cradle. — When the person you called finishes their call, your telephone automatically dials the number and both telephones ring. Answering a call camped-on to your extension: When your telephone rings, lift the handset.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: You receive a busy signal after dialing a telephone number. 1. Enter the Override FFC. — The people in the targeted call receive a tone for approximately 1 second. After Override joins you to their call, a short tone repeats every 16 seconds. (Goodbye) 2. To terminate the call, press the Goodbye key.
Additional call features To use Privacy Release in an established state: PrvRls Press the Privacy Release context-sensitive soft key during a call. — People can join the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone.
Additional call features (Goodbye) or 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag 1. Press the Radio Page context-sensitive soft key. — A special dial tone sounds. 2.
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1. Lift the handset. 2. Dial the Radio Paging Answer FFC. — The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds.
Additional phone features Additional phone features The following features are described in this section: • Secure Communication (p. 78) • Using Virtual Office (p. 78) • Using Media Gateway 1000B (p. 88) Secure Communication Your IP Phone 1110 supports secure communication with other Nortel IP Phones by encrypting your calls using a Pre-Shared Key (PSK).
Additional phone features You can use an IP Phone as a Remote phone to connect to your IP Phone 1110 even if it is a different IP Phone model. Table 3 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1110.
Additional phone features 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login. 3. Press the Enter key. 4. At the prompt, enter your user ID. 5. Press the Enter key. 6. At the prompt, enter the home Station Control Password (SCPW). A successful login transfers all the features, time, date, and tones to your Remote telephone from your Office telephone. Note 1: If the user ID is not found locally, the message “Locating Remote Server” is displayed.
Additional phone features Using Virtual Office on your Remote telephone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1110 display is different on each Remote phone. Figures 7 to 9 show LCD displays of various IP Phones when they are logged on to an IP Phone 1110 using Virtual Office. Figure 8 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1110 Office phone.
Additional phone features Figure 8 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone.
Additional phone features Figure 9 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 9: Logged in to an IP Phone 1110 using an IP Softphone 2050 Note 1: On the displays of the IP Phone 2002, IP Phone 2004, IP Phone 1120E, IP Phone 1140E, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN), as your IP Phone 1110 does not support feature keys.
Additional phone features Figure 10: Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: Home or — To completely disconnect your Office telephone from the Remote telephone: a. Press the Home context-sensitive soft key. b. Enter your User ID and password (this logs the Office telephone back on to your office network). Vrtual — Press the Virtual context-sensitive soft key to log in to another IP Phone, and your telephone becomes a Remote telephone.
Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 4 lists error messages and describes actions to correct the causes. Table 4: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait for remote IP Phone to become idle and try again. ACD is logged in. Log out ACD IP Phone before Virtual Office from another IP Phone.
Additional phone features Table 4: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 4: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify system administrator if the problem persists. Server Unreachable (2) Network problem. Notify system administrator if the problem persists.
Additional phone features Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B. When in Local Mode, the telephone displays the message LOCAL MODE.
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode. 3. Press the Enter key (the telephone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can display error messages on-screen. Table 5 lists error messages and describes actions to correct the causes.
Additional phone features Table 5: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not found in any equipped TN. Notify system administrator.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 92 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you at a predetermined time.
Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145. 4.
Station Control Password Station Control Password Some features on your IP Phone 1110 are supported by a Station Control Password (SCPW). The SCPW supports the following telephone features: • Electronic Lock — to prevent others from making calls from your telephone • Remote Call Forward • Virtual Office login • Branch Office login Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. Changing your Station Control Password: 1.
Station Control Password 5. Press the Up/Down navigation keys to scroll and highlight New Password. 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you are locked out of your IP Phone 1110, or if you forget your SCPW, contact your system administrator.
Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1110. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 6 to keep track of the FFCs that the system administrator assigns to your IP Phone 1110: Table 6: Flexible Feature Codes (Part 1 of 2) FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivate Automatic Wake-Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Cal
Flexible Feature Codes (FFC) Table 6: Flexible Feature Codes (Part 2 of 2) FFC 98 Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.
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Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX. Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFC) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers. These keys are also used to configure parameters in the Telephone Options menu.
Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
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Index Index A display areas 11 Adjusting the display screen contrast 26 Display incoming calls 55 Adjusting the volume 25 Display settings 37 AutoDial Transfer 67 DN 103 Display Settings 37 Automatic Wake-Up 92 E C Electronic Lock 60 Call Forward 56 Enhanced Override 71 Call log options 32 Entering and editing text Call Page 67 Entering text using the USB keyboard 17 Expand to PC key 14 Call Page Connect 67 Call Park 52 Call party information 103 Calling 42 Calling Party Number 54 Camp-on
Index Information line 104 P Internal Call Forward 57 Paging tone 105 Interrupted dial tone 105 Place a call on hold 49 L Language display 27 Predial feature 43 Privacy Release 74 Last Number Redial 46 R LCD screen 11 Radio Page 75 Line (DN) 13 Record a Calling Party Number 54 Local Area Network (LAN) 9 Local Diagnostics 39 Regulatory and safety information 99 Local mode 89 Remote Call Forward 58 lower display area 11 Resume Normal Mode 89 Ring Again 44 M Ringback/ring tone 105 Make S
Index T Telephone controls 12 Telephone information 32 Test Local Mode 89 Timed Reminder Recall 51 Transfer a call 50 U upper display area 11 User Interface 107 V Viewing telephone information 32 Virtual Office 78 Virtual Office login 79 Virtual Office logout 85 Virtual Office on your Remote telephone 81 Volume adjustment 25 Volume control 13 Volume control bar 13 111
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Nortel Communication Server 1000 IP Phone 1110 User Guide Copyright © 2007–2009 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
