Title page Nortel Communication Server 1000 IP Phone 1150E User Guide
Contents Contents Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . . . . . . . . .
Contents Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 45 Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51 Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . .
Contents Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Use the Supervisor Observe and Supervisor Headset Port . . 74 Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . . 79 Make a call . . . . . . .
Contents Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 136 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 137 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 137 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 138 Regulatory and safety information . . . . . . . . . . . . . . . . . . 139 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 142 Other . . . . . . . . . . . . . . . . . . . . . . .
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Revision history Revision history April 2009 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Release 5.0 software with the change in CAT5e cable which is currently shipped with the IP phones. January 2009 Standard 01.08. This document is up-issued to reflect changes in the technical content found in the section Connecting the components of the phone. January 2009 Standard 01.07. This document is up-issued to add technical content to section Additional Call Features.
Revision history October 2006 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.01. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the regulatory section.
About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers. The IP Phone 1150E can be configured for either an Agent, or Supervisor.
About the Nortel IP Phone 1150E Basic features The IP Phone 1150E supports the following features: • six self-labeled line/programmable with labels and indicators • four context-sensitive soft keys providing access to a maximum of nine features • Some IP Phone 1150E phones are not configured to support soft key functionality. Contact your system administrator. For information about context-sensitive soft keys, see New in This Release Communication Server Release 5.0 (NN43001-115).
About the Nortel IP Phone 1150E — In-Calls — Activity • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls • Call Duration Timer • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • integrated Gigabit Ethe
About the Nortel IP Phone 1150E • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth® 1.
About the Nortel IP Phone 1150E Telephone controls This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services). Fwd context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.
About the Nortel IP Phone 1150E (Volume +) (Volume -) Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
About the Nortel IP Phone 1150E Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation. Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to headset microphones.
About the Nortel IP Phone 1150E When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, this indicator flashes when the set ringer is on. When a data-related message, such as an instant message, is received, the blue Feature Status Lamp flashes. Also, this indicator flashes when a contact has come online. Note: This function requires server support and, therefore, is not available on all phones; consult your administrator.
About the Nortel IP Phone 1150E Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad Press the (Quit) key to exit an active menu or dialog.
About the Nortel IP Phone 1150E • Password Admin: — Station Control Password (continued) Note: The Password Admin menu is not available on all IP Phone 1150E phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
About the Nortel IP Phone 1150E Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your system administrator. The following telephone controls are IP Phone 1150E Supervisor phones only. Press the Ans Emerg key to join the agent in an emergency situation call. Press the Interflow key to forward calls to a predefined target queue when the call backlog, or the waiting time in the queue exceeds a set threshold.
About the Nortel IP Phone 1150E Telephone display Your IP Phone 1150E has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information. • The lower display area provides feature soft key label information.
About the Nortel IP Phone 1150E Security features The following security features are available on your IP Phone 1150E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.
About the Nortel IP Phone 1150E 3. Press the Send/Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password. 6. Press the Send/Enter key. 7. Use the dialpad to enter the new password. Select 8. Press the Select soft key to accept the new password. If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
About the Nortel IP Phone 1150E 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). Enter 4. Press the Enter soft key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection Yes No or 6.
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods: • “Entering text using the telephone dialpad” on page 27 • “Editing text using the context-sensitive soft keys” on page 27 The use of any of these methods for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry.
Entering and editing text When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 2 shows the function keys and their associated action during telephone calls.
Entering and editing text To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the context-sensitive soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3. Select the appropriate editing soft key for the operation you want to perform. 4. If the character you want is not visible, press the More...
Entering and editing text Table 3: Editing context-sensitive soft key description (Part 2 of 2) Soft key Description Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional context-sensitive soft keys.
Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1150E. Figure 4: IP Phone 1150E connections Tilt lever button Accessory Expansion module port* Supervisor headset port PC Ethernet port LAN Ethernet port Agent headset port AC adapter port USB port WARNING *Ensure that the protective rubber cap on the IP Phone 1150E: Accessory Expansion Module port is in place when the port is not in use.
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1150E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. CAUTION Your IP Phone 1150E is designed for use in an indoor environment only. Connecting the components of the phone WARNING Your IP Phone 1150E is shipped with the base locked in position.
Connecting the components 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 5, and remove the stand cover. The cable routing tracks are now accessible. Figure 5: Removing the stand 2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.
Connecting the components separately. To use Power over Ethernet, where power is delivered over the CAT5e cable, the LAN must support Power over Ethernet, an AC adapter is not required. Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet. 3. Install the headset.
Connecting the components Figure 6: Cable routing tracks 2 Rivet slots (Method B) 4 Wall-mount holes (Method A) 7. Wall-mount your phone (optional). Your IP Phone 1150E can be mounted either: — using the mounting holes on the bottom of the phone stand (Method A), or — using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided) (Method B).
Connecting the components Complete steps 1-7, as needed, before you wall-mount your phone: Method A: Press the wall-mount lever, and pull the phone away from the stand. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone. Four small pins on the bottom of the stand cover make marks on the wall.
Configuring Telephone Options Configuring Telephone Options The IP Phone 1150E allows you to customize certain characteristics. Screen prompts take you step-by-step through procedures to keep you informed on the status of various settings. The IP Phone 1150E Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone Options menu offers the options shown in Figure 7.
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 38 • “Adjusting the display screen contrast” on page 39 • “Selecting a language” on page 40 • “Selecting date and time format” on page 41 • “Accessing display diagnostics” on page 41 • “Choosing a local dialpad tone” on page 42 • “Viewing phone information” on page 43 • “Diagnostics” on page 43 • “Selecting a headset type” on page 44 • “C
Configuring Telephone Options 3. Press the Send/Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Send/Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel — Press the Select soft key to save changes and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Press the Send/Enter key. Down Up or 3. To increase or decrease the volume, do one of the following: — Press the Down and Up contextsensitive soft keys. or — Press the Up/Down navigation keys. 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the volume level and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To adjust the display screen contrast: Down Up or 1. To increase or decrease the display contrast level, choose one of the following: — Press the Down and Up contextsensitive soft keys. or — Press the Up/Down navigation keys. 2. Choose one of the following: Select — Press the Select soft key to save the changes and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the desired language and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.
Configuring Telephone Options To use Display diagnostics: 1. Press the Up/Down navigation keys to scroll through the list to view display capabilities. Cancel 2. Press the Cancel soft key to return to the Telephone Options menu. Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad.
Configuring Telephone Options Viewing phone information The Set Info option displays the following phone-specific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view phone information, press the Services key, select Telephone Options, and select Set Info. To view phone information: 1. Press the Up/Down navigation keys to scroll through the list to view phone information. Cancel 2. Press the Cancel soft key to return to the Telephone Options menu.
Configuring Telephone Options To view diagnostic information: 1. Press the Up/Down navigation keys to scroll through the list of diagnostic information. Cancel 2. Press the Cancel soft key to return to the Telephone Options menu. Selecting a headset type You can configure your IP Phone 1150E to select a headset type: • Plantronics • GN Netcom • Nortel Networks handset To select a headset type, press the Services key, select Telephone Options, and select Headset Type. To select a headset type: 1.
Configuring Telephone Options 4. Choose one of the following: Select — Press the Select soft key to save the configuration. Cancel or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options, and select Call Log Option.
Configuring Telephone Options 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options, and select Call Log Option.
Configuring Telephone Options Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number). This reordering is also performed when you scroll through your Callers List.
Configuring Telephone Options 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Send/Enter key. 5.
Configuring Telephone Options 6. Choose one of the following: Select — Press the Select soft key to save the configuration. Cancel or — Press the Cancel soft key to keep existing configurations. Choosing a ring type The Ring type… option configures the phone ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type… To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2.
Configuring Telephone Options Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select Call Timer. When Call Timer is enabled, it is shown in the Date/Time area of the display. To enable or disable Call Timer: 1. Choose one of the following: On Off or — To turn on the call timer, press the On soft key. — To turn off the call timer, press the Off soft key. 2.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight a headset type. 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually).
Configuring Telephone Options 4. Choose one of the following: Select — Press the Select soft key to save the changes and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations. To restore the default labels: To restore feature key labels, press the Services key, select Telephone Options, and select Change feature key labels. 1. Press the Send/Enter key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a.
Configuring Telephone Options Configuring the name display format You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the Services key, select Telephone Options, and select Name Display Format. To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Send/Enter key. 3.
Configuring Telephone Options To configure Live Dialpad, press the Services key, select Telephone Options, and select Live Dialpad. To configure Live Dialpad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration.
Configuring Telephone Options Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection. To change your SCPW: 1. Press the Services key. 2. Press the Up/Down keys to scroll and highlight Password Admin. 3. Press the Send/Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password. 6. Press the Send/Enter key. 7.
Configuring Telephone Options Select 8. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 1150E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).
Configuring Telephone Options Yes No or 6. Choose one of the following contextsensitive soft keys: — Yes to accept the selection — No to return to the Directory menu Done 58 7. Press the Done soft key.
Call Center Agent/Supervisor Features Call Center Agent/Supervisor Features This section describes features and procedures common to both the Call Center Agent and the Call Center Supervisor. Headset interface Note: Refer to your distributor for recommended headset types for use with the IP Phone 1150E. Test your headset before using the phone to receive calls. In a noisy environment, an amplified headset is an option. Select Headset type in the Options list and choose Type 1, Type 2, or Amplified.
Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority values are being used) terminated by ##. To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry.
Call Center Agent/Supervisor Features 2.
Call Center Agent/Supervisor Features To correct errors during the login procedure: 1. Dial 0# to correct the previous entry. The Supervisor ID, ACD DNs, and Priorities can be re-entered (see the example below). Example To re-enter ACD DN 1 without using Priority (press # 0 # to correct ACD DN 1): Dial your Agent ID # Supervisor ID # ACD DN 1 # 0 # ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # #.
Call Center Agent/Supervisor Features Agent logout To logout: 1. Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily. Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accept nonACD calls, but you are logged out of the queue. Note 2: If you press the Make Busy Key while on an ACD call, you will be logged out automatically when the call is finished.
Call Center Agent features Call Center Agent features This section explains the features that are available to ACD agent positions. Use Activity Code This feature allows you to record the type of activity you are performing. On the Meridian 1, use the Activity Key and activity codes.The Meridian 1 tracks items such as the number of specific types of calls and the holding times for these calls. To capture activities: 1. Press the Activity key. 2.
Call Center Agent features Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. The phone rings and the In-Calls indicator flashes: 1. Press the In-Calls Key. The caller is connected and the indicator lights continuously. To end an ACD call: 1. Press the In-Calls Key. The caller is disconnected and the indicator light turns off. or Press the Goodbye Key.
Call Center Agent features The Emergency Key When you have an emergency situation: 1. Press the Emergency Key. The indicator flashes while your supervisor is called. When your supervisor picks up the call, the LED indicator lights continuously and you have a three-way conference. Note: The display shows information about the call. Before you press the Emergency Key, write down this information for future reference. Use Not Ready Use the Not Ready Key, when performing post-call work.
Call Center Agent features Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activate Make Set Busy: 1. Press the Make Busy Key. To deactivate Make Set Busy: 1. Press the Make Busy Key a second time. Making non-ACD calls An Individual DN allows you to make outgoing calls and to receive nonACD incoming calls. If you do not have an active call when the LCD indicator flashes, you can press the corresponding Individual DN Key and answer the call.
Call Center Agent features To answer a non-ACD call: 2637 1. Press the DN Key next to the flashing indicator. You are connected to your non-ACD caller. Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes: 1. Press the Supervisor Key. If you are on a call and hear a buzz and the Supervisor indicator flashes: 1. Press the Hold Key. 2. Press the Supervisor Key. To call your supervisor: 1. Press the Supervisor Key.
Call Center Agent features To Conference your Supervisor during a call in progress: 1. Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor. 2. Press the Supervisor Key a second time to have a three-way conversation with the supervisor and the caller. To Transfer to a supervisor, during a call in progress: 1. Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor. 2.
Call Center Agent features 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature. You can do a quick disconnect instead of disconnecting the headset. To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): 1. Press the Not Ready Key. 2. Press the Hold Key. 3. Disconnect the headset. To return from Walkaway: 1. Connect the headset.
Call Center Agent features 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from Walkaway, the Not Ready indicator flashes. When you return from Walkaway, you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconnect the headset to activate walkaway mode. There is not a quick disconnect for the handset.
Call Center Supervisor Features Call Center Supervisor Features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's phone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position. Each Agent Key is linked to a particular agent position and can be used along with the Call Agent or Observe Agent Keys.
Call Center Supervisor Features Answer Agent When your phone rings and the Answer Agent indicator flashes: 1. Press the Answer Agent Key. Your position goes into Not Ready state and you are connected to the agent. To disconnect an agent call: 1. Press the Goodbye Key. Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes: 1. Press the Hold Key if you intend to return to the call in progress. 2. Press the Answer Emergency Key.
Call Center Supervisor Features Call Agent To call an agent: 1. Press Call Agent Key, your position goes into the Not Ready state. 2637 2. Press the Agent Key assigned to the agent or 3. Dial the agent's position ID. Note: To talk to another agent repeat steps one and two or press the Agent Key for the next agent. To leave Call Agent state: 1. Press the Goodbye Key.
Call Center Supervisor Features To use the Supervisor Talk/Listen feature: 1. Plug your headset into the agent phone. To use the Supervisor Observe feature for a two way conversation: 1. Press the Supervisor Key. The LED lights continuously and the supervisor can participate in the conversation. To mute the Supervisor headset: 1. Press the Supervisor Key a second time to put the supervisor headset on mute. The LED turns off. Observe Agent To observe an agent: 1. Press the Observe Agent Key.
Call Center Supervisor Features Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: 1. Press the Observe Agent Key. You now have a conference with the agent and the caller. To leave the Observe state: 1. Press the Goodbye Key.
Call Center Supervisor Features Interflow When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold. To activate Interflow: 1. Press the Interflow Key. The indicator flashes and excess calls are routed to the destination. To stop Interflow: 1. Press the Interflow Key again. Night Service To enter Night Service: Night 1.
Call Center Supervisor Features To transition to Night Service: Night 1. Press the Night Key and dial 8 (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service. To exit Night Service: Night 1. Press the Night Key and dial 3 (3=D for Day). The indicator flashes. New calls enter the queue.
IP Phone 1150E non-ACD call features IP Phone 1150E non-ACD call features This section describes non-ACD features commonly used for call processing. Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC).
IP Phone 1150E non-ACD call features 2. Dial the number. Note: If you are on a call on your Individual Line (DN) and your phone is not in Not Ready or Make Busy state, your call is automatically placed on hold when an ACD call rings your phone enabling you to answer the ACD In-Calls line. However, if you are on an ACD call and a call comes in on your Individual Line (DN), you cannot put your ACD call on hold to answer the call on your Individual Line (DN).
IP Phone 1150E non-ACD call features Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed automatically. To use Auto Dial: 2637 AutoDial 1. Press an Individual Line (DN) Key. 2. Press the associated Auto Dial Key. Note: The number is dialed automatically. To display the Auto Dial number: Display 1. Press the Display Key. AutoDial 2. Press the configured Auto Dial Key. The number appears on the display.
IP Phone 1150E non-ACD call features AutoDial 3. Press the Auto Dial Key again. The number is stored on the key. To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Changing feature key labels” on page 52 for detailed instructions. Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their phone.
IP Phone 1150E non-ACD call features RngCall 2. Press the Ring Call Key. To cancel Ring Again before notification: CanclRA 1. Press the Cancel Ring Again Key. The screen displays Ring Again is cancelled. Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial: 2637 1. Press an Individual Line (DN) Key. 2637 2. Press the Individual Line (DN) Key again.
IP Phone 1150E non-ACD call features To store or change a Speed Call number: SpcCtrl 1. Press the Speed Call Controller Key. The screen displays Enter Code, then number. 2. Dial a one, two, or three digit code. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. A dash is automatically inserted after the required number of digits have been entered. 3. Dial the associated phone number. Use the Delete Key if you make a mistake.
IP Phone 1150E non-ACD call features SpcCtrl 2. Press the Speed Call Controller Key or the Speed Call User Key. The screen displays Enter code. or SpcUsr 3. Dial the Speed Call code assigned to the phone number. The number is automatically dialed. Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator.
IP Phone 1150E non-ACD call features 3. Dial the Speed Call code assigned to the phone number. The number is automatically dialed. Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box. To use Hot Line: HotLine 1. Press the Hot Line Key.
IP Phone 1150E non-ACD call features 3. Dial the one or two digit code for the intercom group member you want to call. To answer an Intercom call while on a line other than your Intercom group line: 1. Press the Hold Key to put the current call on hold. or Press the Goodbye Key to end the call. Intercom 2. Press the Intercom Key and begin to speak. Answering a call When you receive an incoming call on an Individual Line (DN), your phone rings and the LCD indicator flashes. To answer a call: 2637 1.
IP Phone 1150E non-ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line (DN). You can answer the second call and retain the original call by putting it on Hold. 1. Press the Hold Key. The LCD indicator flashes beside the line on hold.
IP Phone 1150E non-ACD call features Transferring a call Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: Trans 1. Press the Transfer Key. The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial number. 2. Dial the number of the phone where the call is to be transferred. Trans 3. When the number rings or a person answers, press the Transfer key to connect the calling party.
IP Phone 1150E non-ACD call features Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer Key. The call is put on hold. 2. Dial the number where you want to transfer the call. Trans 3. Press the Transfer Key again. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your phone rings: 2493 Trans 1.
IP Phone 1150E non-ACD call features Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: AttRecall 1. Press the Attendant Recall Key while on a call. Stay on the line until the attendant answers. 2. Press the Goodbye key. The caller remains connected to the attendant.
IP Phone 1150E non-ACD call features To park a call on a DN other than the System Park DN: Park 1. Press the Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Park DN). 2. Dial the DN where you want to park the call. When you begin dialing, the screen displays Enter digits, then park. When you have completed dialing the call park DN, the screen displays Press OK to park call. OK 3. Press the OK Key. The call parks on the selected DN.
IP Phone 1150E non-ACD call features Calling Party Number/Charge Account The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record the calling party number or charge account number: Charge 1. Press the Charge Key. The screen displays Select Charge type. Account 2. Press the Account Key. The screen displays Enter account number. or EnterCallParty or Press the Calling Party Number Key.
IP Phone 1150E non-ACD call features To view the name of a second caller while on a call in progress: Display 1. Press the Display Key. 2493 2. Press the flashing Individual Line (DN) Key. The call waiting information appears on the display. Note 1: Use of the Display Key does not interfere with the call in progress. Note 2: You can use the Display Key in combination with other feature keys to display information associated with the feature.
IP Phone 1150E non-ACD call features To use Call Trace if you do not have a Call Trace Key: Trans 1. Press the Transfer Key or the Conference Key. or Conf 2. Dial the Malicious Call Trace FFC. 2493 3. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to the call.
Additional Call Features Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone, to signal the other phone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone linked to yours: Buzz 1. Press the Buzz Key. The phone linked to yours buzzes as long as you hold down the key.
Additional Call Features 3. Make your announcement. To disconnect from the paging system: 1. Press the Goodbye key. Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls. To charge or force charge a local or a long-distance call to an account before you dial: 2637 1. Press an Individual Line (DN) Key. Account 2. Press the Account Key.
Additional Call Features 5. Dial the number. To charge a call in progress: Charge 1. Press the Charge Key. The screen displays Select Charge type. Account 2. Press the Account Key. The screen displays Enter account number. 3. Dial the charge account number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call. OK 4. Press the OK Key. You return to your call. To charge a call to an account when you transfer a call: Trans Account 1.
Additional Call Features 4. Dial the number of the phone where the call is to be transferred. Connect 5. Press the Connect Key when you hear the phone ring. Note: You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key. To charge a call to an account when you add someone to a conference call: Conf Account 1. Press the Conference Key. The call is placed on hold. 2. Press the Account Key. 3. Dial the charge account number. You receive dial tone.
Additional Call Features Using Enhanced Override Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: 1. Dial a phone number and receive a busy signal. Override 2. Press the Override Key or enter the Override FFC to initiate a Forced Campon.
Additional Call Features Using Forced Camp-on Forced Camp-on allows your phone to automatically ring another phone as soon as that phone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: 1. Dial a phone number and receive a busy signal. Override 2. Press the Override Key or enter the Override FFC to initiate a Forced Campon.
Additional Call Features To answer a camped-on call: 2637 1. Press the Individual Line (DN) Key beside the flashing LCD indicator. You are connected to the camped-on caller. Note: Your phone can be programmed for either Camp-on or Call Waiting, but not both. Override Feature You can Override a busy signal and interrupt another call. To override a busy/engaged signal: 1. Dial a phone number and receive a busy signal. Override 2. Press the Override key, or enter the Override FFC.
Additional Call Features Using Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: PrivRls 1. Press the Privacy Release Key while you are on a call. Other persons can now join the call, if they press the shared Line (MADN) Key on their phone. Using Radio Page Some phone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer.
Additional Call Features 3. Dial the number of the party you want to page. You receive ringback/ring tone. Note 1: The person you paged uses any phone to enter a Radio Paging Answer code, plus their own DN. This action connects you and the person paged. Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then silence. Press the Goodbye Key.
Additional Call Features To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet - me” mode, you can use the following steps to answer the paging call from any Meridian 1 extension. 2637 1. Press an Individual Line (DN) Key. 2. Dial the Radio Paging Answer FFC. You receive paging tone. 3. Dial your own DN.
Additional Call Features 3. Make your announcement. 4. Press the Goodbye key. To respond to a voice call: 1. Press the In-Calls key when you hear the caller's voice through your speaker. Using the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad. To use Voice Messaging controls: 2637 Msg 1. Press an Individual Line (DN) Key. 2.
Additional Call Features Play 5. Press the Play Key to play your first new message. Note: Use the More. . . Key to view additional message options. Stop 6. Press the Stop Key to pause playback of the message. Press Play to resume. or Last 7. Press the Last Key to go to the previous message. Press Play to playback the message or press Last again to move to previous messages. or Next Press the Next Key to go to the next message.
Additional Call Features Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: AutoAns 1. Press the Automatic Answerback Key. To deactivate Automatic Answerback: AutoAns 1. Press the Automatic Answerback Key.
Additional Call Features To answer an incoming call in another Call Pickup Group: 2637 GrpPickup 1. Press an Individual Line (DN) Key. 2. Press the Group Pickup Key or enter the Pickup Group FFC. 3. Dial the Pickup Group number of the phone that is ringing. Note: The network administrator assigns the Pickup Group number. To answer a call at a specific extension in any Pickup Group: 2637 DNPickup 1. Press an Individual Line (DN) Key. 2.
Additional Call Features To answer an incoming call while on another call: 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. CallWait 2. Press the Call Wait Key to answer the call. To return to your first phone call: 1. Press the Hold Key, if you want to put the second call on hold. or 2. Press the Goodbye key to end the second call. 2637 3. Press the Individual Line (DN) Key associated with the first call. If you do not have a Call Waiting Key: 1.
Additional Call Features Forward calls The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your phone is ringing. To forward your calls: Forward 1. Press the Forward Key. The previously stored forward number appears, if one exists, and the screen displays Enter forward number. 2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete Key to delete the previous digit(s).
Additional Call Features To cancel Call Forward: CheckFw 1. Press the Check Forward Key. Exit 2. Press the Cancel Forward Key. Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is ringing. To forward your internal calls: IntForward 1.
Additional Call Features To reinstate Internal Call Forward to the same number: IntForward 1. Press the Internal Call Forward Key twice. IntForward Use Remote Call Forward The Remote Call Forward feature allows you (from any phone other than your own) to forward calls directed to your Individual Line (DN) to another phone. To activate Remote Call Forward: 1. Lift the handset on the remote phone that you are using to forward your calls. 2.
Additional Call Features 6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. # 7. Press the # Key. 8. To forward calls to a previous call forward phone number, skip step six above To cancel Remote Call Forward: 1. Lift the handset on the remote phone that you are using to cancel forwarding of your calls. 2. If you call from a phone outside the system, first dial your Direct Inward System Access number and wait for dial tone. 3.
Additional Call Features Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line (DN). To lock your phone: 2637 1. Press an Individual Line (DN) Key. 2. Dial the Electronic Lock Activate FFC and your Station Control Password. Note: If you perform this operation from someone else’s phone, also dial your line (DN). 3. Press the Goodbye key. To unlock your phone: 2637 1. Press an Individual Line (DN) Key. 2.
Additional Call Features To change your password (must be done from your phone): 2637 1. Press an Individual Line (DN) Key. 2. Dial the Station Control Password Change FFC and your current password. Dial your new password twice (for verification). 3. Press the Goodbye key. Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.
Additional Call Features Swap 3. Press the Conference key a second time to conference all parties together. Connect If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. 2637 2. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to your original call. Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call.
Additional Call Features Connect 3. Press the Connect Key. The person on hold joins your conversation. Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: ConfSelDsp 1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on.
Additional Call Features 2637 2. Press the Individual Line (DN) Key on which the conference call is established. The selected conferee is disconnected from the call. Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen. 3. Press the Goodbye key. Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered.
Additional Call Features Group 1. Press the Group Call Key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. Note 1: When a person in your group is on a conference call or another group call, they are not connected to your group call.
Additional Call Features To end a Group Call: 1. Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 122 • “Using the Callers List” on page 125 • “Using the Redial List” on page 127 • “Using Virtual Office” on page 129 • “Using Media Gateway 1000B” on page 136 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional phone features Next 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: Done Cancel or — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Edit 2. Press the Edit soft key and perform your edits. 3.
Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry. To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry.
Additional phone features To delete the entire Callers List: Delete Yes 1. Press the Delete soft key. No 2. Choose one of the following contextsensitive soft keys: or — Yes to delete the entire Callers List — No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete Yes 2. Press the Delete soft key. No or 3. Choose one of the following contextsensitive soft keys: — Yes to delete the entry — No to return to the previous screen To delete the entire Redial List: Delete 128 1.
Additional phone features 2. Choose one of the following soft keys: Yes No — Yes to delete the entire Redial List or — No to return to the previous screen Using Virtual Office The Virtual Office (VO) feature provides a service you can use while you are away from your desk to transfer calls, and all your office phone features, to a remote phone.
Additional phone features 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login. 3. Press the Send/Enter key. 4. At the prompt, enter your user ID. 5. Press the Send/Enter key. 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message Locating Remote Server is displayed.
Additional phone features Using Virtual Office on your Remote phone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1150E display is different on each Remote phone. Figure 8 shows an IP Phone 1150E logged in as a Remote phone to an IP Phone 1150E Office phone. All the features appear as they do on your Office IP Phone 1150E. Figure 8: Logged in to an IP Phone 1150E 42597 41798 47678 44759 42888 45645 09/16 2:32pm Forward More...
Additional phone features Figure 9: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote phone, your Office phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
Additional phone features To regain operation of a phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office phone from the Remote phone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office phone back on to your office network). or Vrtual — Press the Virtual soft key to log in to another IP Phone, and your phone becomes a Remote phone.
Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 5 lists error messages and describes actions to correct the causes. Table 5: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Remote IP Phone is active (not idle). Wait for remote IP Phone to become idle and try again. ACD is logged in. Log out of ACD IP Phone before initiating Virtual Office from another IP Phone.
Additional phone features Table 5: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Permission Denied (1) Remote phone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote phone has no Station Control Password. Notify system administrator. Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 5: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Server Unreachable (2) Network problem. Notify system administrator if the problem persists. Permission Denied (8) Hardware problem. IP Phone 1150E only allows an IP Phone 1150E VO login from an IP Phone 1150E. Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.
Additional phone features Local Mode. When in Local Mode, the phone displays the message LOCAL MODE. Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Test Local Mode. 3. Press the Send/Enter key (the phone resets and registers back to the branch office).
Additional phone features 3. Press the Send/Enter key (the phone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 6 lists error messages and describes actions to correct the causes. Table 6: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode. Press the Services key, and then select Resume Normal Mode. Network problem. Contact system administrator if problem persists.
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device." • Privacy of communications may not be ensured when using this telephone.
Regulatory and safety information Table 8: EMC compliance Jurisdiction Standard Description Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/ New Zealand AS/NZS 3548 Class B Emissions: Information CISPR 22 technology equipment - Radio disturbance European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measureme
Regulatory and safety information DenAn regulatory notice for Japan Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information Table 9 lists EMC compliance for various jurisdictions Table 9: EMC compliance Jurisdictio Standard n Description United States FCC CFR 47 Part 15 Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class A Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/ New Zealand AS/NZS 3548 Class A Emissions: Information technology CISPR 22 equipment - Radio disturbance European EN 55022 Community EN 55
Regulatory and safety information • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information 146
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX. Category 5e (Cat5e) Most Cat5e cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat5e.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your phone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the phone, or (d) a line is automatically selected for an outgoing call.
Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your phone and to prevent access to protected features (for example, Remote Call Forward).
IndexIndex Index A Call party information 147 About the IP Phone 2004 147 Call Pickup 108 ACD calls 64 Call Supervisor 68 Activity code 64 Call timer 52 agent ID 60 Call Trace 94 agent keys 72 call transfer 89 Agent Return 69 Call Waiting 109 Agent Walkaway 69 Calling Party Number 93 announcement 96, 105 camp-on Answer Agent 73 answer calls 87 forced 100, 101 Change feature key labels 52 Answer Emergency 73 charge account 93 Answer Supervisor 68 Charge Account, Forced 97 Attendant R
IndexIndex Directory Number 147 talk/listen 74 Display Key 93, 94 Hold 110 Display Network Diagnostics Utilities 20 Hold key 16 Hot Line 86 DN 147 I E Indicator status 148 Electronic Lock 115 Individual Line (DN) Key 95 Emergency Information display 148 supervisor 73 End ACD call 65 Intercom 86 Enhanced Override 100 Internal Call Forward 112 Expand key 16 Interrupted dial tone 148 F J Feature Access Code (FAC) 79, 95, 102, 109 join a call 117 Feature display 148 K Fixed key 148 ke
IndexIndex Message key 148 Predial 80 Message waiting indicator 18, 150 Priority 60 More key 15 Privacy Release 103 Multiple Appearance Number (MADN) 103 Directory Multiple Queue Assignment (MQA) 60 R Radio Paging 103 recall Mute key 17 attendant 91 Timed Reminder Recall 90 N receive calls 87 Navigation keys 16, 149 Redial 83 Night Service 77 Non-ACD calls 67 Regulatory and safety information 139 Normal Mode 136 Remote Call Forward 113 Not Ready 66, 71, 73 Resume Normal Mode 137 Return
IndexIndex Speed Call, System 85 Station Control Password 113, 114, 116 Station Control Password (SCPW) 150 Status Messages 150 Supervisor 60, 68 Supervisor ID 60 Switchhook 150 System or Switch 150 System Speed Call 85 T Telephone Options 37 Test Local Mode 137 Timed Reminder Recall 90 trace 94 Transfer 89, 94 Transfer to Supervisor 69 U USB keyboard function keys 27 User Interface 150 V Virtual Office 129 Virtual Office login 129 Virtual Office logout 133 Virtual Office on your Remote telephone 131 V
Nortel Communication Server 1000 IP Phone 1150E User Guide Copyright © 2006–2009 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
