Title page Nortel Communication Server 2000/2100 Nortel IP Phone 2004 User Guide
Revision history Revision history August 2005 Standard 1.01. The information contained in this user guide applies to the IP Phone 2004 when used in Communication Server 2100 and Communication Server 2000 networks.
Revision history 4
Contents Contents About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Connect the IP Phone 2004 components . . . . . . . . . . . . . . 14 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Define your regional time zone . . . . . . . . . . . . . . . . . . . . . . . . 47 Enable Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Define your time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Define your date format . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 75 Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 76 Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About the IP Phone 2004 About the IP Phone 2004 The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.
About the IP Phone 2004 Figure 1 IP Phone 2004 Handset Hold key Release key Message Waiting Indicator/ Incoming Call Indicator Display area Speaker Six programmable Line/ Feature keys Dialpad Soft keys Navigation keys, Quit and Copy keys Handsfree key and LED Volume Control Bar, Mute key Headset key Directory Inbox Outbox Services Not key key key key used and LED and LED Hardware features The IP Phone 2004 supports the following features: • 11 programmable feature keys (but this can be extended
About the IP Phone 2004 • Multi-field LCD display screen; four-line display area. • Speaker for on-hook dialing or on-hook listening. • Volume control bar for adjusting ringer, speaker, handset and headset volume.
About the IP Phone 2004 Telephone display Figure 2 shows the IP Phone 2004 display areas.
About the IP Phone 2004 • Menu items appear on information lines 0 to 2 with the selected item indicated by a shaded bar behind the item. • To select a numerically-indexed menu item, view the option and press “Ok”. Alternatively, enter the appropriate shortcut using the keypad which enables you to jump straight to the menu item without scrolling (note: menu items above 9 do not have a shortcut). • You access the menu system by either selecting the “Menu” soft key of by pressing the Services key.
Connect the IP Phone 2004 components Connect the IP Phone 2004 components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone.
Connect the IP Phone 2004 components Figure 3 shows connections on the IP Phone 2004.
Log into your IP Phone 2004 Log into your IP Phone 2004 This section describes the navigation screens that appear when you are logging into an IP Phone 2004. 1. The following screen appears only if a firmware upgrade is available: Upgrade 9 Oct 2:32pm Upgrade available Ok Cancel Press Ok to go to the upgrade confirmation screen or press Cancel to proceed with the login.
Log into your IP Phone 2004 2. The following screens are examples of what appear if you have the Selective Gateway Login feature configured on your system: Server 9 Oct 2:32pm ✓ London Ottawa Dallas Ok Cancel Press Ok, or start entering your username, if you want to use the London Gateway. The check mark shows that this is your current selection. Otherwise press the down arrow to scroll to the to a different Gateway. The following screen is an example.
Log into your IP Phone 2004 Press Ok, or start entering your username, if you want to use the Ottawa Gateway. Note: If you access the following screen by starting to enter your username, the digits you have entered will appear at the beginning of the username field. 3.
Log into your IP Phone 2004 4. After you enter your username and press Ok, the following screen appears: London 9 Oct 2:32pm Password: **** Ok Clear Cancel Enter your password (it will appears as asterisks – ****). Press Ok to go to the menu options/idle screen view. If you make an error, you can press Clear to clear the field and re-enter your password.
Use the display menu on the IP Phone 2004 Use the display menu on the IP Phone 2004 Once you have successfully logged into your IP Phone 2004, the following menu screen appears: Primary DN Centrex IP 9 Oct 2:32pm Menu If you press Menu soft key, or the Services key, the following menu items are displayed depending on the permissions set by your administrator: 1. Logout (see “Log out of your IP Phone 2004” on page 22) 2. Audio Profile (see “Change your audio profile” on page 23) 3.
1. Logout 2. Audio Profile Confirmation 4. Feature 5. Language 6. Time 7. User 8. Call 9. Diagnostics 10. Upgrade Confirmation 1. Assign Confirmation 1. Hours from GMT 1. Username 1. Reset Inbox 1. Test Local Mode Confirmation 2. Label 2. Daylight Saving 2. Login Type 2. Reset Outbox 3. Options 3. Time Format 3. Auto Login 4. Reset 4. Date Format 4. Password 1. Key Type 1. Auto Hide 2. AutoScroll 2. Default Feature 3. Inbox 3. Outbox Feature 5.
Log out of your IP Phone 2004 Log out of your IP Phone 2004 1. Scroll through the Main menu using the navigation keys so that Logout appears (the first item in the list). Primary DN Menu 9 Oct 2:32pm 1. Logout 2. Audio Profile 3. Display Ok Cancel 2. Press Ok to access the following Logout confirmation screen or press Cancel to return to the Main menu: Primary DN Logout 9 Oct 2:32pm Are you sure? Yes No 3. Press Yes to Logout or press No to return to the Main menu.
Change your audio profile Change your audio profile 1. Scroll through the Main menu using the navigation keys so that Audio Profile appears (the second item in the list). Primary DN Menu 9 Oct 2:32pm 2. Audio Profile 3. Display 4. Feature Ok Cancel Press Ok to access the Audio Profile menu or press Cancel to return to the Main menu. 2.
Change your audio profile a. If editing is enabled, press Ok to access the following screen in which you can edit your audio capability: Primary DN Audio Profile 9 Oct 2:32pm ✓ Local Area Network ISDN DSL Dial up Modem Dial up Ok Cancel You can toggle between enabling the Audio Local Area Network functionality by pressing the down navigation key. Press Ok to save the setting and return to the Main menu. Press Cancel to return to the Audio Profile screen without saving your changes.
Change your audio profile b. If editing is not enabled, press Ok to access the following screen: Primary DN Audio Profile 9 Oct 2:32pm Local Area Network Ok You can view your current Audio Profile selection in this screen. Press Ok to return to the Audio Profile screen.
Adjust you IP Phone 2004 display contrast Adjust you IP Phone 2004 display contrast 1. Scroll through the Main menu using the navigation keys so that Display appears (the third item in the list). Primary DN Menu 9 Oct 2:32pm 3. Display 4. Feature 5. Language Ok Cancel 2. Press Ok to access the following Display Contrast screen or press Cancel to return to the Main menu.
Adjust you IP Phone 2004 display contrast 3. Press the left-most bottom button to decrease the contrast of your display. Press the next button to the right to increase the contrast of your display. The percentage figure decrease/increases depending on how long you press the corresponding button. 4. When you find the contrast you like, press the Ok button to save the change. Otherwise, press the Cancel button to return the previously saved contrast.
Use the Feature menu Use the Feature menu You can add or edit feature key associations on your IP Phone 2004. Note: Features are assigned by your system administrator. Changing your feature key association does not create new functionality, but instead changes the labels on a key. For example, you may prefer to change the “Forward” label to “Re-direct”. 1. Scroll through the Main menu using the navigation keys so that Feature appears (the fourth item in the list). Primary DN Menu 9 Oct 2:32pm 4.
Use the Feature menu 3. If you press Ok, the following is an example of the screen that appears. Primary DN Feature 9 Oct 2:32pm 1. 8325431 2. 3 Way Call 3. Forward Ok Cancel 4. Use the up and down navigation keys to select the feature key you wish to assign or edit. 5.
Use the Feature menu Assign a feature The Assign menu contains the following items: • Key Type (see “Define the key type” on page 30) • AutoScroll (see “Configure AutoScroll” on page 33) • Inbox (see “Enable the Inbox feature” on page 35) Define the key type 1. Scroll through the Feature menu using the navigation keys so that Assign appears (the first item in the list) and press Ok. Primary DN Feature 9 Oct 2:32pm 1. Assign 2. Label 3. Options Ok Cancel 2.
Use the Feature menu Primary DN Assign 9 Oct 2:32pm 1. Key Type 2. AutoScroll 3. Inbox Ok Cancel 3. Press Ok to access the following screen in which you can assign the key type or press Cancel to return to the Feature menu: Primary DN Key Type 9 Oct 2:32pm ✓ Central Local Ok Cancel 4. Press Ok to assign a feature from the core or press the down navigation button to highlight Local (the “✓” shows the option that is selected). 5.
Use the Feature menu In the features menu, if you select a feature assigned to a key (for example, Key 2), you can change the key type to Local. When you change Key Type to Local, the Options menu changes. That is, for Central you get: “1. Key Type” followed by “2. AutoScroll”. When you select Local, the second menu item changes to: “2. Feature”. Selecting 2. Feature and pressing Ok, shows a list of your Directory Contacts (all ten items if configured).
Use the Feature menu Configure AutoScroll If AutoScroll is enabled, the IP Phone will automatically direct you to the page that contains the active feature. For example, you may have your secondary DN configured on page two. If someone calls you on your secondary DN, the feature key pages will scroll to page two to present you with the ability to answer the line. 1.
Use the Feature menu 2. Press Ok to access the following AutoScroll screen or press Cancel to return to the feature menu: Primary DN AutoScroll 9 Oct 2:32pm ✓ Enabled Disabled Ok Cancel 3. Press Ok to enable AutoScrolling or press Cancel to return to the Assign menu or press the down navigation button to highlight Disabled (the “✓” shows that this option is selected) 4. With Disabled highlighted, press Ok to disable AutoScrolling or press Cancel to return to the Assign menu.
Use the Feature menu Enable the Inbox feature 1. Scroll through the Assign menu using the navigation keys so that Inbox appears (the final item in the list) and press Ok or press Cancel to return to the Feature menu. Primary DN Assign 9 Oct 2:32pm 1. Key Type 2. AutoScroll 3. Inbox Ok Cancel 2. Press Ok to access the following Inbox screen or press Cancel to return to the Feature menu: Primary DN Inbox 9 Oct 2:32pm ✓ Enabled Disabled Ok Cancel 3.
Use the Feature menu Note: You must also assign Inbox to a DN key. 4. Press the down navigation button to highlight Disabled. Press Ok to disable the Inbox feature or press Cancel to return to the Assign menu. For more information about the inbox, see “Use your inbox” on page 91).
Use the Feature menu Label a feature You can assign a label to the feature keys on your IP phone 2004. 1. Scroll through the Feature menu using the navigation keys so that Label appears (the second item in the list). Primary DN Feature 9 Oct 2:32pm 1. Assign 2. Label 3. Options Ok Cancel 2. Press Ok to access the following Label menu or press Cancel to return to the Feature menu.
Use the Feature menu 3. Enter the feature label using your keypad. Press Clear to delete the current label. Press Bkspc if you need to correct an entry when typing the label. Press Ok to save the entry or press Cancel to return to the Feature menu.
Use the Feature menu Use the Feature Options menu The Feature Options menu contains the following items: • Auto Hide (see “Configure Auto Hide” on page 39) • Default Feature (see “Define your default feature” on page 41) • Outbox (see “Enable the Outbox feature” on page 42) Configure Auto Hide Auto Hide enables features to appear only when they are available for use depending on the state of your phone and administrator settings.
Use the Feature menu Primary DN Options 9 Oct 2:32pm 1. Auto Hide 2. Default Feature 3. Outbox Ok Cancel 3. Press Ok to access the following Inbox screen or press Cancel to return to the feature menu: Primary DN Auto Hide 9 Oct 2:32pm ✓ Enabled Disabled Ok Cancel 4. Press Ok to enable Auto Hide or press Cancel to return to the Options menu (the “✓” shows that this option is selected). 5. Press the down navigation button to highlight Disabled.
Use the Feature menu Define your default feature 1. Scroll through the Options menu using the navigation keys so that Default Feature appears (the second item in the list) and press Ok or press Cancel to return to the Feature menu. Primary DN Options 9 Oct 2:32pm 1. Auto Hide 2. Default Feature 3. Outbox Ok Cancel 2.
Use the Feature menu This screen displays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your default feature key. Press Ok to save your selection or press Cancel to return to the Options menu. Enable the Outbox feature 1. Scroll through the Options menu using the navigation keys so that Outbox appears (the final item in the list) and press Ok or press Cancel to return to the Feature menu. Primary DN Options 9 Oct 2:32pm 1. Auto Hide 2.
Use the Feature menu 2. Press Ok to access the following screen or press Cancel to return to the Options menu: Primary DN Outbox 9 Oct 2:32pm ✓ 1 Ok Cancel This screen displays a list of the DN keys. You can scroll through the list to select a key that you want to assign as your Outbox key. Press Ok to save your selection or press Cancel to return to the Options menu. For more information about how to use your outbox, see “Use your outbox” on page 93.
Use the Feature menu Reset your feature keys to defaults 1. Scroll through the Assign menu using the navigation keys so that Reset appears (the final item in the list). Primary DN Assign 9 Oct 2:32pm 2. AutoScroll 3. Inbox 4. Reset Ok Cancel 2. Press Ok to access the following Reset screen or press Cancel to return to the Feature menu. Primary DN Assign 9 Oct 2:32pm Reset to defaults? Yes No Press Yes to reset your feature keys to their defaults or press No to return to the Assign menu.
Select a language Select a language 1. Scroll through the Main menu using the navigation keys so that Language appears (the fifth item in the list). Primary DN Menu 9 Oct 2:32pm 5. Language 6. Time 7. User Ok Cancel 2. Press Ok to access a list of available languages or press Cancel to return to the Main menu. 3. When you press Ok, a list of available languages appears. Press the up and down navigation keys to select the language you want to use. 4. Press the Apply key and then press Ok.
Set your time formats Set your time formats Changes to time options shown in this section will change the time and date displayed on the context line instantly. 1. Scroll through the Main menu using the navigation keys so that Time appears (the sixth item in the list). Primary DN Menu 9 Oct 2:32pm 6. Time 7. User 8. Call Ok Cancel 2. Press Ok to access the Time menu or press Cancel to return to the Main menu.
Set your time formats Define your regional time zone 1. Scroll through the Time menu using the navigation keys so that Hours From GMT appears (the first item in the list). Primary DN Time 9 Oct 2:32pm 1. Hours from GMT 2. Daylight Saving 3. Time Format Ok Cancel 2. Press Ok to access the Hours from GMT menu or press Cancel to return to the Main menu. Primary DN Hours from GMT 9 Oct 2:32pm (-01:00) Cape Verde ✓ (00:00) GMT (+01:00) Cen. Europe Ok Cancel 3.
Set your time formats Enable Daylight Savings 1. Scroll through the Time menu using the navigation keys so that Daylight Saving appears (the second item in the list). Primary DN Time 9 Oct 2:32pm 1. Hours from GMT 2. Daylight Saving 3. Time Format Ok Cancel 2. Press Ok to access the Daylight Saving menu or press Cancel to return to the Main menu.
Set your time formats 3. Press Ok to turn on Daylight Savings or press Cancel to return to the Time menu. Use the down navigation button to access the following screen in which you can turn off Daylight Savings. Primary DN Daylight Saving 9 Oct 2:32pm On ✓ Off Ok Cancel The “✓” in front of the time zone indicates your current selection (that is, Daylight Savings disabled). Press Ok to turn off Daylight Savings or press Cancel to return to the Time menu.
Set your time formats Define your time format 1. Scroll through the Time menu using the navigation keys so that Time Format appears (the third item in the list). Primary DN Time 9 Oct 2:32pm 1. Hours from GMT 2. Daylight Saving 3. Time Format Ok Cancel 2. Press Ok to access the Time Format menu or press Cancel to return to the Main menu. Primary DN Time Format 9 Oct 2:32pm ✓ 12 Hour French 24 Hour Ok Cancel 3. The “✓” in front of “12 Hour” indicates your current selection.
Set your time formats Define your date format 1. Scroll through the Time menu using the navigation keys so that Date Format appears (the fourth item in the list). Primary DN Time 9 Oct 2:32pm 3. Time Format 4. Date Format 5. Reset Ok Cancel 2. Press Ok to access the Date Format menu or press Cancel to return to the Main menu.
Set your time formats 3. Use the navigation keys to scroll through the list to select your preferred date format. The following screens shows the final option. Primary DN Date Format 9 Oct 2:32pm mmmdd mm/dd ✓ dd/mm Ok Cancel The “✓” in front of “dd/mm” indicates your current selection. Scroll through the list to display your date format preference and Press Ok to save your selection or press Cancel to return to the Time menu.
Set your time formats Reset your time defaults 1. Scroll through the Time menu using the navigation keys so that Reset appears (the final item in the list). Primary DN Time 9 Oct 2:32pm 3. Time Format 4. Date Format 5. Reset Ok Cancel 2. Press Ok to access the following Reset screen or press Cancel to return to the Main menu. Primary DN Time 9 Oct 2:32pm Reset to defaults? Yes No Press Yes to reset your time settings to their defaults or press No to return to the Time menu.
Navigate the User Information menu Navigate the User Information menu 1. Scroll through the Main menu using the navigation keys so that User appears (the seventh item in the list). Primary DN Menu 9 Oct 2:32pm 7. User 8. Call 9. Diagnostics Ok Cancel 2. Press Ok to access the User menu or press Cancel to return to the Main menu.
Navigate the User Information menu Configure your username 1. Scroll through the User Information menu using the navigation keys so that Username appears (the first item in the list). Primary DN User 9 Oct 2:32pm 1. Username 2. Auto Login 3. Login Type Ok Cancel Press Ok to access the following screen to edit your username or press Cancel to return to the Main menu. 2. The following screen appears when you press Ok.
Navigate the User Information menu Define your login type 1. From the User menu scroll until Login Type is displayed which is the second item in the list. Primary DN User 9 Oct 2:32pm 2. Auto Login 3. Login Type 4. Password Ok Cancel 2. If you press Ok the following screen appears. Primary DN Login Type 9 Oct 2:32pm ✓ Unique Joint Ok Cancel 3.
Navigate the User Information menu Enable Auto Login Any maintenance activity requires a user to be logged out forcibly (for example, a firmware upgrade). If you have Auto Login enabled, you will automatically be logged back into the IP Client Manager once the terminal becomes available again. 1. Scroll through the User menu using the navigation keys so that Auto Login appears (the third item in the list). Primary DN User 9 Oct 2:32pm 1. Username 2. Auto Login 3.
Navigate the User Information menu a. If editing is enabled, press Ok to access the following screen: Primary DN Auto Login 9 Oct 2:32pm ✓ Enabled Disabled Ok Cancel You can toggle between enabling the Auto Login functionality by pressing the down navigation key. Press Ok to save the setting and return to the User menu. Press Cancel to return to the User menu without saving your changes. The “✓” in front of “Enabled” shows that you are in editing mode. b.
Navigate the User Information menu Change your password 1. Scroll through the User menu using the navigation keys so that Password appears (the third item in the list). Primary DN User 9 Oct 2:32pm 2. Auto Login 3. Login Type 4. Password Ok Cancel Press Ok to access the following screen to edit your password or press Cancel to return to the Main menu.
Navigate the User Information menu The system prompts you to enter your old password. Once you have successfully entered your old password, you can enter your new password in this screen. Press Ok to save your new password and return to the User menu. Press Cancel to return to the User menu without saving your changes.
Use Call History Use Call History 1. The Call History feature enables you reset your inbox and outbox. Scroll through the Main menu using the navigation keys so that Call appears (the eighth item in the list). Primary DN Menu 9 Oct 2:32pm 8. Call 9. Diagnostics 10. Upgrade Ok Cancel 2. Press Ok to access the Call screen or press Cancel to return to the Main menu. 3. The following screen appears when you press Ok. Primary DN Call 9 Oct 2:32pm 1.
Use Call History 4. Press Ok to reset your inbox or press Cancel to return to the Main menu. 5. Press the down navigation key to select Reset Outbox. Press Ok to reset your outbox or press Cancel to return to the Main menu.
Use the Diagnostics menu Use the Diagnostics menu 1. Scroll through the Main menu using the navigation keys so that Diagnostics appears (the ninth item in the list). Primary DN Menu 9 Oct 2:32pm 8. Call 9. Diagnostics 10. Upgrade Ok Cancel 2. Press Ok to access the following diagnostics menu or press Cancel to return to the Main menu. Primary DN Diagnostics 9 Oct 2:32pm 1.
Use the Diagnostics menu 3. Press Ok to access the following confirmation screen or press Cancel to return to the Diagnostics menu. Primary DN Test Local Mode 9 Oct 2:32pm Are you sure? Yes No Help 4. Press Ok to enter local test mode or press No to return to the Diagnostics menu. Press Help for more information.
Perform an upgrade Perform an upgrade Upgrades are only presented to you if your firmware is at a lower level than recommended by the IP Client Manager. When an upgrade is occurring, your phone will reboot and temporarily be unavailable. Use the following procedure if you require a firmware upgrade. 1. Scroll through the Main menu using the navigation keys so that Upgrade appears (the final item in the list). Primary DN Menu 9 Oct 2:32pm 8. Call 9. Diagnostics 10. Upgrade Ok Cancel 2.
Perform an upgrade 3. If you press Ok in the Upgrade screen, the following confirmation screen appears: Primary DN Upgrade 9 Oct 2:32pm Are you sure? Yes No 4. Press Yes to confirm the upgrade or press No to return to the Upgrade screen.
Make a call Make a call There are several ways to make a call from an IP Phone 2004. Use Off-hook dialing This procedure shows you how to use off-hook dialing to make a call. 1. Your Primary Extension is assigned to the lower right-hand key of the programmable six line/feature keys to the left and right of the display. 2. Pick up the handset and your primary extension is automatically activated and ready for you to make a call. 3. Dial the number.
Make a call 2. Dial the number. 3. When the call is answered, begin speaking. 4. For privacy, lift the handset. 5. To return to Handsfree, press the Handsfree key (the small green circular button on the bottom left corner of your telephone) and put the handset down in its cradle. Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the Line (DN) key, enter the number to be dialed.
Make a call OK 2. Press the OK option on soft key 1 to dial the number. 3. Lift the handset when the called party answers. To edit a Predial number: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: Del — To change numbers one-at-a-time, press the Delete soft key to delete characters after the cursor or press the Bkspc key to delete characters before the cursor. Bkspc Re-enter a new number. OK 3.
Answer or terminate a call Answer or terminate a call Answer a call Each incoming call causes the telephone to ring, the an arrow beside the Line (DN) key to flash, and the Message Indicator lamp to flash. Choose one of the following to answer a call: 70 • Lift the handset. • Press the Handsfree button located on the left side of the handset. • Press the line (DN) key beside the LCD indicator as it flashes. Secondary extensions are located across from the main extension.
Answer or terminate a call Terminate a call This procedure shows you how to terminate an active call. Choose one of the following to terminate a call: • Return the handset into the cradle. • Press the Goodbye button located on the left side of the handset. The Goodbye key is especially useful for disconnecting Handsfree calls, dropping out of a Conference Call or exiting Voice Mail.
While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call. To place a call on hold, press the Hold key. The LCD indicator flashes beside the line on hold. To retrieve a call on hold, press the line (DN) key beside the flashing LCD indicator.
While on an active call Transfer a call Use the Transfer feature to redirect a call to a third party. 1. Press the Transfer key in the upper display area. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which the call is to be transferred. 3. When that number rings or a person answers, announce the call and then press the Transfer key to connect the calling party. 1.
While on an active call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. 1. To park a call to another extension, during an active call, press the Park key in the upper display area. 2. Look at the display. A System Park extension is displayed. Take a note of the number. 3. Press the Park key. 4. Go to any phone and retrieve the call by dialing the System Park number that was displayed.
While away from your desk While away from your desk This section describes features to use when you are away from your desk. Use Call Forward Call Forward allows you to forward incoming calls to another extension within the system. Outgoing calls can still be placed from your telephone when Call Forward is activated. 1. To activate Call Forward, without lifting the handset, press the Forward key in the upper display area. 2. Dial the Extension to which you want your calls to be answered. 3.
Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Set up a Conference call The Conference feature enables you to add up to five people to an established call (either internal or external). 1. While on a call, press the Conference key in the upper display area to place the party on hold. You receive a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talk with more than one person Use the Conferee Selectable Display feature The Conferee Selectable Display feature allows you to view the type of call and amount of callers in a conference call. 1. After a Conference Call has been established with three or more parties your display will show the total amount of internal callers. 2. Press the ConfSelDsp key to scroll through respective conferees. 3.
Talk with more than one person 2. Press the extension key that has the number of the person you want to connect to your current call. 3. Press the Conference key to join the person on hold to your conversation.
Additional features and controls Additional features and controls Enter text using the dialpad You can use the dialpad to enter text when you use features. For example, if you want to use the letter “A”, press the number 2 key once. If you want the letter “C”, press the number 2 key three times. Note: No letters are associated with the number 1 or the 0 keys. Use the Symbol key to enter special characters When entering text into a directory name, surname etc.
Additional features and controls Pressing the Symbol key shows the following: Primary DN Surname 9 Oct 2:32pm AÀÁÂÃÄÅÆBCÇaàáâãäåæbcç2 Ok Cancel Bkspc More You can then use the up and down navigation keys to scroll through the row to select the special character with which you want to replace the “A”. Press More to show all the available symbols. You can then use the up, down, left and right navigation keys to selected the symbol you require.
Additional features and controls The following screen is an example of what appears. Primary DN Directory 9 Oct 2:32pm Dave, Smith Mary, White [New Entry] Ok Cancel With an existing entry displayed press Ok to edit the directory or press Cancel to exit from the directory. 2. Press the down navigation key to select other directory entries. The final entry in the directory is [New Entry].
Additional features and controls 1. Scroll through the Directory menu using the navigation keys so that [New Entry] appears and press Ok. The following screen appears: Primary DN New Entry 9 Oct 2:32pm 1. Number 2. Surname 3. First Name Ok 2. Enter the number and press Ok. The following screen appears: Primary DN New Entry 1. Number 2. Surname 3.
Additional features and controls 3. Enter the surname and press Ok. The following screen appears: Primary DN New Entry 9 Oct 2:32pm 1. Number 2. Surname 3. First Name Ok 4. Enter the first name and press Ok. The following screen appears Primary DN New Entry 9 Oct 2:32pm 2. Surname 3. First Name 4.
Additional features and controls 5. Enter the feature key on which you want the entry to appear and press Ok (if you do not want the entry to appear on a feature key, press Ok without making an entry). The following screen appears: Primary DN New Entry 9 Oct 2:32pm 3. First Name 4. Feature Key Format 5. Save Ok 6. Press Ok to save your entry. A screen appears that prompts you to confirm the save. If you press No, a screen appears showing a “Resume Editing?” prompt.
Additional features and controls Edit an entry in the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to edit appears and press Ok. Scroll to the second item in the list which is edit. Primary DN Directory 9 Oct 2:32pm 1. Dial 2. Edit 3. Delete Ok Cancel 2. Press Ok and the following screen will appear: Primary DN Edit 9 Oct 2:32pm 1. Edit Number 2. Edit Surname 3.
Additional features and controls 3. Edit the number, if required, and press Ok. The following screen appears: Primary DN Edit 9 Oct 2:32pm 1. Edit Number 2. Edit Surname 3. Edit First Name Ok 4. Edit the surname, if required, and press Ok. The following screen appears: Primary DN Edit 9 Oct 2:32pm 1. Edit Number 2. Edit Surname 3.
Additional features and controls 5. Edit the first name, if required, and press Ok. The following screen appears: Primary DN Edit 9 Oct 2:32pm 2. Edit Surname 3. Edit First Name 4. Edit Feature Key Format Ok 6. Edit the feature key on which you want the entry to appear, if required, and press Ok (if you do not want the entry to appear on a feature key, press Ok without making an entry). The following screen appears: Primary DN Edit 9 Oct 2:32pm 3. Edit First Name 4. Edit Feature Key Format 5.
Additional features and controls Delete an entry in the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to delete appears and press Ok. 2. Scroll to the third item in the list which is delete. Primary DN Directory 9 Oct 2:32pm 1. Dial 2. Edit 3. Delete Ok Cancel 3. Press Ok to delete the entry or press Cancel to return to the Directory menu. If you press Ok, the following confirmation screen appears.
Additional features and controls Make a call using the directory 1. Scroll through the Directory menu using the navigation keys so that the entry you wish to dial appears and press Ok. The following prompt appears: Primary DN Directory 9 Oct 2:32pm 1. Dial 2. Edit 3. Delete Ok Cancel 2. Press Ok to call the person in your directory.
Additional features and controls Inbox/outbox Assign an Inbox/Outbox to a DN feature key If you have assigned an inbox to a DN key and you miss an incoming call assigned to that key, an icon is displayed to the left of the top screen and the red LED illuminates at the top of the set. As soon as you view your inbox, the LED turns off. The following operating parameters apply to this feature: • You can assign only one DN to use the outbox at any one time on any feature key.
Additional features and controls Use your inbox Once you assign a DN key as an inbox, the IP Phone 2004 logs all incoming calls to that DN. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. Note: The display is only captured if the call lasts for more than two seconds. View the logged calls by pressing the Inbox key. The inbox can store up to 10 of the most recent incoming calls.
Additional features and controls 1. When you select a call in your inbox and press Ok, the following screen appears: Primary DN Inbox 9 Oct 2:32pm 1. Dial 2. Display 3. Store Ok Cancel 2. Press Ok to dial the number or press Cancel to exit from your Inbox. 3. Scroll to select Display to display additional information about the number or press Cancel to exit from your Inbox menu. 4. Scroll to select Store and press Ok to store the number in your directory or press Cancel to exit from Inbox menu.
Additional features and controls Use your outbox Once you assign a DN key as an outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outgoing key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the outgoing call. Note: The display is only captured if the call lasts for more than two seconds. View the logged calls by pressing the Outbox key. The outbox can store up to 10 of the most recent outgoing calls.
Additional features and controls 1. When you select a call in your outbox and press Ok, the following screen appears: Primary DN Outbox 9 Oct 2:32pm 1. Dial 2. Display 3. Store Ok Cancel 2. Press Ok to dial the number, press Cancel to exit from your Outbox menu. 3. Scroll to select Display and press Ok to display additional information about the number or press Cancel to exit from your Outbox menu. 4.
Additional features and controls Volume Control Bar Use the Volume Control Bar to adjust the volume of the handset, speaker or ringer while active. Raise or lower the volume of each by pressing the right or left sides of the bar. Ringer selection 1. From the Menu Option screen, select Audio. 2. Select Play Ring Patterns. 3. Select a ring pattern (you can listen to it using the Play and Stop options). 4. Select a new ring pattern by pressing the Apply option. 5.
Additional features and controls Message Waiting Lamp The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mail message(s) is waiting. You access Message Waiting by pressing the Message Waiting feature provisioned on one of the feature keys in the upper display area. If you have not provisioned a Message Waiting key, access your Voice Mail by dialing your Voice Mail system.
Accessories Accessories IP Phone Key Expansion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys (that is, 22 keys per KEM). For more information about the IP Phone Key Expansion Module, consult the “Nortel Communication Server 2100 IP Phone Key Expansion Module (KEM) User Guide”.
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Terms you should know Terms you should know Auto Hide Auto Hide enables features to appear on your display only when they are available for use depending on the state of your phone and administrator settings. Auto Login Any maintenance activity requires a user to be logged out forcibly (for example, a firmware upgrade). If you have Auto Login enabled in your User Setting menu, you will automatically be logged back into the IP Client Manager once the terminal becomes available again.
Terms you should know Directory key Enables access to the Directory. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Fixed key The hard–labeled keys on your telephone. Handsfree A method of conversing with the party on the other end of the line without lifting your handset.
Terms you should know Information display Any display of call activity, lists, prompts, and status of calls. On the IP Phone 2002, the information area is a 1-line by 24-character display. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Information line A 1-line by 24-character area that displays date and time or application information.
Terms you should know Primary directory number The main extension number on your telephone. Programmable line (DN)/feature keys (self-labeled) The six keys located at the sides of the upper area of the display. Quit key A fixed key on your telephone that is used to exit applications. Secondary Directory Number A second incoming/outgoing line for your telephone. Services key A fixed key used to access options. Soft keys (self-labeled) A set of keys programmed by your system administrator.
Index Index A About the IP Phone 2002 9 Answer a call 70 Assign a feature 30 Attendant 99 Audio profile 23 Auto Hide 39 Auto Login 57, 99 AutoDial 99 AutoScroll 33, 99 Diagnostics menu 63 Directory 80 Directory Contacts 32 Directory key 100 Directory Number (DN) 100 Display contrast 26 E Enter text using the dialpad 14 F C Call Forward 75 Call History 61 Call Join 77 Call Park 74 Call party information 99 Calling Party Name Display (CPND) 99 Cat 5 99 Central 32 Conferee Selectable Display and Disconnect
Index I Inbox 91 Inbox feature 35 Indicator status 101 Information display 101 Information line 101 Interrupted dial tone 101 IP Client Manager 23, 65 IP Phone 2004 display map 12 IP Phone 2004 display menu hierarchy 21 IP Phone Key Expansion Module (KEM) 97, 101 Message Waiting Lamp 96 Mute a call 72 Mute key 101 N Navigation keys 10, 101 Navigations keys 12 O Off-hook dialing 67 On-hook dialing 67 Outbox 93 Outbox feature 42 K P Key Caps 101 Paging tone 102 Park key 74 Password 59 Place a call on ho
Index S Secondary Directory Number 102 Services key 13, 20, 102 Shared Directory Numbers 102 Soft keys (self-labeled) 102 Speaker key 102 T Telephone display 12 Terminate a call 71 Time format 50 Time formats 46 Transfer 73 Transfer a call 73 U Upgrade 65 Use the display menu on the IP Phone 2004 20 User Information menu 54 Username 55 V Volume Control Bar 95 105
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Nortel Communication Server 2000/2100 Nortel IP Phone 2004 User Guide Copyright © 2005 Nortel All Rights Reserved Information is subject to change without notice. Nortel reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-100 and Meridian SL-100 are trademarks of Nortel. Document Release: Standard 1.01 Document Number: 555-4001-604 Date: August 2005 Produced in the United States Internet address http://www.nortel.
