Title page Nortel Communication Server 1000 IP Phone 2007 User Guide
Revision history Revision history December 2009 Standard 04.02. Updates to document. October 2009 Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5. May 2009 Standard 03.01. This document is up-issued to support Communication Server 1000 Release 6.0. January 2009 Standard 02.04.
Revision history May 2007 Standard 01.03. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2007 User Guide (NN10300017). June 2006 Standard 3.00. This document is up-issued to support Nortel Communications Server 1000 Release 4.5. August 2005 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. May 2005 Standard 1.00.
Contents Contents About the Nortel IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 IP Phone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 IP Phone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Application area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Tools and Navigation area . . . . . . . . . . . . . . . . . .
Contents Using the Touch Panel Setup tool . . . . . . . . . . . . . . . . . . . . . 32 Adjusting Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Configuring services on the IP Phone 2007 . . . . . . . . . . . . 41 Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 41 Adjusting the volume .
Contents Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Using the Directory applications . . . . . . . . . . . . . . . . .
Contents Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 91 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 95 Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 121 Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 121 Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About the Nortel IP Phone 2007 About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI). In addition, advanced text and graphic-based Web-centric applications are supported. The IP Phone 2007 does not support the IP Phone Key Expansion Module (KEM).
About the Nortel IP Phone 2007 • shared LAN access with a PC • automatic network configuration • hearing-aid compatibility • Web-based applications support • remote firmware download • USB port to support a keyboard or mouse. Note: For more information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 6.0 (NN43001-115). Consult your system administrator to verify if your IP Phone 2007 is configured to support soft key functionality.
About the Nortel IP Phone 2007 IP Phone controls Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007 Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume. Use the Goodbye key to terminate an active call. Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.
About the Nortel IP Phone 2007 Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The key rocks for up, down, left, and right movements. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Press the Handsfree key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active. Press the Mute key to listen to the receiving party without transmitting.
About the Nortel IP Phone 2007 IP Phone display The IP Phone 2007 provides a large, color touch-panel display that supports color XML/HTML content through an external application server. The IP Phone 2007 LCD display screen has two areas: • Application area • Tools/Navigation area Figure 2 shows an example of an idle LCD display screen. Figure 2: IP Phone 2007 LCD screen Note: The display can differ from the above example.
About the Nortel IP Phone 2007 Application area The Application area provides: • line and feature soft key status • information items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information (or call timer, if provisioned in the Telephone options menu), and IP Phone information • context-sensitive soft keys • feature keys Figure 3 shows the Application area.
About the Nortel IP Phone 2007 Your IP Phone 2007 displays different icons and text labels depending on the version of your IP Phone and the installed firmware, as shown in Table 1. Table 1: Feature key text and icon displays IP Phone 2007 older version Text display Icon display IP Phone 2007 newer version Text display Icon display Tools and Navigation area The Tools/Navigation area provides controls for navigating between features and selecting tools.
About the Nortel IP Phone 2007 Figure 4: IP Phone 2007 Tools/Navigation area The Tools/Navigation area has five main elements presented as touchable soft keys. The icons on the soft keys are different depending on the installed IP Phone software. Tap this icon to determine which external graphical applications are registered (for example, My CallPilot), and launch them Applications by tapping on the appropriate icon. Tap this icon to access the Telephone screen.
About the Nortel IP Phone 2007 Tap this icon to access the following tools used on the IP Phone 2007: Tools • Network configuration • Local diagnostics • Touch panel setup • Display settings • USB devices • Preferences • Lock menu Tap this icon to display a virtual keyboard (pop-up keyboard) for text entry. Keyboard Either the pop-up or USB keyboards can be used to enter text in some of the applications. For more information, see “Entering and editing text” on page 28.
About the Nortel IP Phone 2007 Using the stylus You operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Cleaning the phone screen Hold down the Goodbye key and then gently wipe the phone screen with a soft, dry cloth. CAUTION Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause premature failure.
About the Nortel IP Phone 2007 Security features The following security features are available on your IP Phone 2007: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 2007 supports secure communication using secure realtime protocol (SRTP) media encryption feature. If the feature is enabled, a security icon (q) appears on the screen when your call is encrypted.
About the Nortel IP Phone 2007 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password. 6. Tap the Select soft key. 7. Use the dialpad to enter the new password. Follow the instructions on the screen to confirm the new password. 8. Tap the Select soft key to accept the new password. Note: If you are locked out of your IP Phone 2007 or forget your SPCW, contact your system administrator. To turn password protection on or off 1.
About the Nortel IP Phone 2007 4. Use the dialpad to enter your password (if Password Protection is enabled). 5. Tap the Enter soft key. 6. Press the Up/Down navigation keys to scroll and to highlight one of the following: — Enable Password Protection — Disable Password Protection Note: By default the password protection is disabled. 7. Choose one of the following: or — Yes to accept the selection. — No to return to the Directory menu. 8. Tap the Done soft key.
Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/100BaseT Ethernet jack. Connecting the components of the phone 1.
Connecting the components stand in the channels provided and do not interfere with the tilt mechanism as shown in Figure 8 on page 27 . 5. Connect the Ethernet cable to the LAN Ethernet connection. If using an AC power adapter, plug into the nearest outlet. Your system administrator should provide you with correct installation information. Note: The IP Phone 2007 supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power.
Connecting the components Figure 6: Attaching the Ethernet power cable, and handset cord Figure 7: Attaching the stands 26
Connecting the components Figure 8: Arranging the cords to exit the stand 27
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2007 using the following methods: • “Entering text using the phone dialpad” on page 28 • “Editing text using the soft keys” on page 29 • “Entering text using the pop-up keyboard” on page 29 • “Entering text using the USB keyboard” on page 30 The use of any of these methods for text entry depends on the application.
Entering and editing text When entering IP addresses with the dialpad, the address is entered as xxx**xxx**xxx**xxx, and the phone translates this to xxx.xxx.xxx.xxx. Editing text using the soft keys You use soft keys to access text when you work with applications such as Personal Directory, Redial List, and Callers List. Table 3 describes the soft key editing functions on the IP Phone 2007. Table 3: Editing soft key description Soft key Description Cancel Stop the current action..
Entering and editing text Entering text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), the keyboard can be used to enter digits (0 to 9), as well as * and #. Other characters are ignored. When on a call, the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) can be used to control the phone.
Configuring IP Phone Local Options Configuring IP Phone Local Options Your IP Phone 2007 has both local and server-based options.
Configuring IP Phone Local Options Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is recommended prior to first use or when stylus taps are not interpreted correctly. To use the Touch Panel Setup tool: 1. Tap the Tools icon. 2. Tap the Touch Panel Setup soft key. The screen displays a calibration map, the CANCEL soft key appears, and the system prompts you to: Touch the center of the red ball. 3.
Configuring IP Phone Local Options Choose one of the following: — Tap the YES soft key to save the calibration settings and exit to the main display. — Tap the NO soft key to abandon the calibration settings and exit to the main display. 5. If the calibration is not successful, the phone reports Data calibration is WRONG, prompts: Repeat Calibration?, and displays the YES and NO soft keys and the calibration statistics.
Configuring IP Phone Local Options 3. The screen displays: • Brightness and a set of Down and Up soft keys • Backlight xxx, where xxx is a time in minutes or hours, and a set of Down and Up soft keys. • Screensaver xxx, where xxx is a time in minutes or hours, and a set of Down and Up soft keys • Display Dim Enabled and a checkbox to configure the screen dimmer. 4. To increase the display brightness, tap the Up soft key beside the Brightness label. 5.
Configuring IP Phone Local Options 6. To increase the time before the display sleeps (goes black), tap the Up soft key beside the Backlight label. The sleep time increases from the default and provides settings for: 5 sec (5 seconds) 1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 min (15 minutes) 30 min (30 minutes) 1 hour (default) 2 hours Always on (screen does not go black) Note: Extending the sleep time or never sleeping reduces the life span of the display screen. 7.
Configuring IP Phone Local Options 8. To increase the time before the screensaver slideshow begins, tap the Up soft key beside the Screensaver label. The delay increases from the default and provides settings for: 1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 min (15 minutes) 30 min (30 minutes) 1 hour 2 hours Off (default) Note: Extending the sleep time or never sleeping reduces the life span of the display screen. 9.
Configuring IP Phone Local Options 11. To save any changes made to the display settings, tap the Apply soft key. 12. Tap the Exit soft key to exit to the display settings screen. Save your changes before exiting (see Step 11). Using USB Devices The USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged into the USB port in the back of the phone. To use the USB Devices: 1. Tap the Tools icon. 2. Tap the USB Devices soft key.
Configuring IP Phone Local Options Using Preferences Configure individual user preferences using the Preferences tool. The Preferences menu contains the Button Customizing Tool and the Exit soft key. To use the Button Customizing Tool 1. Tap the Tools icon. 2. Tap the Preferences soft key. 3. Tap the Button Customizing Tool soft key. Three columns appear, labeled Buttons, Icons, and Labels:.
Configuring IP Phone Local Options Table 5: Feature key buttons and icons display Buttons Icons Labels _________ The boxes shown with a black outline are the current settings. 4. To change a soft key from displaying text to displaying the icon, tap the associated icon button. A black box appears around the icon. Example: to change the soft key labeled Inbox on the main display to the icon, tap the Inbox icon. 5. To change a soft key to display a custom label: a.
Configuring IP Phone Local Options 6. Choose one of the following: • To apply the changes, tap the Apply soft key. The system responds with the message: Saving is in progress and then the message appears: Saving is complete. • To abandon the changes, tap the Exit soft key. The system responds with the message: Save changes? and the Yes and No soft keys display. or Choose one of the following: or — Tap the Yes soft key to save the changes.
Configuring services on the IP Phone 2007 Configuring services on the IP Phone 2007 The IP Phone 2007 Services menu lists the following submenus: • The Telephone Options menu is used by you or your system administrator to configure phone preferences. • The Password Admin menu is used by you or your system administrator to change the Station Control Password.
Configuring services on the IP Phone 2007 • “Enabling On-hook Default Path” on page 60 • “Changing feature key labels” on page 61 • “Configuring Name Display format” on page 64 • “Configuring Caller ID display order” on page 65 • “Configuring Normal mode indication” on page 66 Note: When an option has a sublist, an ellipsis (...) appears after the option. In the Services menu, the current setting for options is marked with a phone icon.
Configuring services on the IP Phone 2007 6. Choose one of the following: or — Tap the Select soft key to save changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep existing settings. Adjusting the volume To adjust the volume, tap the Services soft key, select Telephone Options, and select Volume adjustment… from the menu. Choose one of the following: • Ringer • Handset listen • Handsfree listen • Headset listen • Buzzer To adjust the Ringer volume: 1.
Configuring services on the IP Phone 2007 3. To increase or decrease the volume, choose one of the following: or — Tap the Up or Down soft keys. — Press the Up/Down or Left/Right navigation keys. 4. Choose one of the following: or — Tap the Select soft key to save the changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings. To adjust the Handset listen volume: 1. Press the Up/Down navigation keys to scroll and to highlight Handset listen. 2.
Configuring services on the IP Phone 2007 4. Choose one of the following: or — Tap the Select soft key to save the changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings. To adjust the Handsfree listen volume: 1. Press the Up/Down navigation keys to scroll and to highlight Handsfree listen. 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: or — Tap the Up or Down soft keys.
Configuring services on the IP Phone 2007 To adjust the Headset listen volume: 1. Press the Up/Down navigation keys to scroll and to highlight Headset listen. 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: — Tap the Up or Down soft keys. or — Press the Up/Down navigation keys. 4. Choose one of the following: — Tap the Select soft key to save the changes and return to the Telephone Options menu. or — Tap the Cancel soft key to keep existing settings.
Configuring services on the IP Phone 2007 3. To increase or decrease the volume, choose one of the following: or — Tap the Up or Down soft keys. — Press the Up/Down navigation keys. 4. Choose one of the following: or — Tap the Select soft key to save the changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings.
Configuring services on the IP Phone 2007 To select a language: Tap the Services soft key, select Telephone Options, and select Language… 1. Press the Up/Down navigation keys to scroll and to highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP phone. Contact your system administrator for more information on available languages. 2.
Configuring services on the IP Phone 2007 To configure Live Dialpad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad. 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and to highlight one of the following: — on — off 4. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. Selecting Date and Time format Several date and time formats are available.
Configuring services on the IP Phone 2007 To select the date and time: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area. 2. Choose one of the following: or — Tap the Select soft key to save the format and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings.
Configuring services on the IP Phone 2007 Accessing display diagnostics The display diagnostics option tests the phone display screen and indicator lights.To access display diagnostics, tap the Services soft key, select Telephone Options, and select Display diagnostics from the menu. To select Display diagnostics: 1. Press the Up/Down navigation keys to scroll through the list to view display capabilities. or 2. Tap the Cancel or Quit soft key to return to the Telephone Options menu.
Configuring services on the IP Phone 2007 2. Choose one of the following: or — Tap the Select soft key to save the tone selection and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings.
Configuring services on the IP Phone 2007 Diagnostics The diagnostics option from the Telephone Options menu is unsupported. Tap the OK soft key to return to the Telephone Options menu. Double-tap the Services soft key to access Local diagnostic utilities. You can also tap the Tools icon and select Local diagnostics from the menu.
Configuring services on the IP Phone 2007 4. Tap the Select soft key. 5. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls. 6. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. To log all calls: 1. Press the Up/Down navigation keys to scroll and to highlight the Incoming Calls option. 2. Tap the Select soft key. 3.
Configuring services on the IP Phone 2007 6. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. Configuring New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is On. To configure New Call indication, tap the Services soft key, select Telephone Options, and select Call Log Option from the menu. To configure New Call indication: 1.
Configuring services on the IP Phone 2007 5. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. Configuring Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is Off. To configure Preferred Name Match, tap the Services soft key, select Telephone Options, and select Call Log Option from the menu.
Configuring services on the IP Phone 2007 Configuring Area Code Setup Using the Area Code Setup menu, a user can save up to three area codes. After an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number). This reordering is also performed when you scroll through your Callers List.
Configuring services on the IP Phone 2007 6. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. To edit area code display: 1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup. 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and to highlight one of the following: — 1st Code: — 2nd Code: — 3rd Code: 4. Tap the Select soft key. 5.
Configuring services on the IP Phone 2007 7. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep existing settings. Choosing a Ring type The Ring type option sets the phone ring tone. To choose a ring type, tap the Services soft key, select Telephone Options, and select Ring type… from the menu. To select a Ring type: 1. Press the Up/Down navigation keys to scroll and to highlight one of the ring types. 2.
Configuring services on the IP Phone 2007 Enabling or disabling Call Timer The Call Timer measures the length of each call. To enable Call Timer, tap the Services soft key, select Telephone Options, and select Call Timer. To enable or disable Call Timer: 1. Press the Up/Down navigation keys to scroll and to highlight either: — Call timer: Off — Call timer: On 2. Choose one of the following: or — Tap the Select soft key to save the setting and return to the Telephone Options menu.
Configuring services on the IP Phone 2007 2. Choose one of the following: or — Tap the Select soft key to save your choice. — Tap the Cancel soft key to keep existing settings. Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, tap the Services key, select Telephone Options, and select Change FeatureKey labels from the menu.
Configuring services on the IP Phone 2007 5. Enter the new information for the feature soft key label. For information about entering text, see “Entering and editing text” on page 28. Note: Press the key until the desired character is displayed and then wait until the cursor moves before entering the next character. Use the More.. soft key and the CASE or case soft keys to toggle between uppercase and lowercase. 6.
Configuring services on the IP Phone 2007 Restore all the default labels: To restore all feature soft key labels, tap the Services soft key, select Telephone Options, and select Change FeatureKey labels from the menu. 1. Tap the Select soft key. 2. Use the Up/Down navigation keys to scroll and highlight: Restore all key labels. 3. Choose one of the following: or — Tap Yes to change all feature soft keys to default values. Note: When labels are changed to default values, you cannot undo the change.
Configuring services on the IP Phone 2007 2. Use the Up/Down navigation keys to scroll and highlight: Restore one key label. 3. Tap the Select soft key. 4. Tap the feature soft key. 5. Choose one of the following: or — Tap Yes to change the feature soft keys to default values. Note: If you change a label to default values, you cannot undo the change. The label setting must be reentered. — Tap No to exit without changing the soft key.
Configuring services on the IP Phone 2007 To configure the Name Display format: 1. Press the Up/Down navigation keys to scroll and to highlight Name Display format. 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and to highlight one of the following: — last name, first name — first name, last name 4. Choose one of the following: or — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings.
Configuring services on the IP Phone 2007 1. Press the Services key, select Telephone Options and select Caller ID display order. 2. Press the Up/Down navigation keys to scroll and select one of the following: — Number, name (default) — Name, number 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode.
Making a call Making a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007. Using Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. Using On-hook dialing 1. Leave the handset in the cradle. 2. Tap the line (DN) soft key. 3. Dial the number after the dial tone sounds.
Making a call 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key. Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 1. Press the Handsfree key. 2. If a headset is connected, press the Headset key. 3. Dial the number.
Making a call To mute a Handsfree call: 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from Handsfree mode to Handset mode: Lift the handset. To switch from Handset mode to Handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key.
Making a call To switch from Handsfree mode to Headset mode: Press the Headset key. Using Live Dialpad Use Live Dialpad to dial a number using the phone dialpad without picking up the handset, press the handsfree key or press the line (DN) key. 1. Leave the handset in the cradle. 2. Dial the number. 3. After the called party answers, lift the handset. 4. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key.
Making a call • “Making a call using the Redial List” on page 73 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use Corporate Directory, tap the Directory soft key and select Corporate Directory. To search for a specific number 1.
Making a call Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap the Directory soft key and select Personal Directory. For more information about how to configure and use Personal Directory, see “Using the Personal Directory” on page 121. To use the Personal Directory: 1. Press the Up/Down navigation keys to scroll and to highlight a name in the Personal Directory. 2.
Making a call 2. Choose one of the following: or — Tap the Dial soft key to dial the resulting number. — Tap the Cancel soft key to exit without dialing. Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, tap the Directory soft key and select Redial List. For information about how to configure and use the Redial List, see “Using the Redial List” on page 125. To use the Redial List: 1.
Making a call Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3. Lift the Handset after the called party answers or, if in Handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: or — To erase all numbers, tap the Clear soft key.
Making a call 3. Tap a line soft key to dial the number. Using Autodial Use the Autodial feature to display, store, and automatically dial phone numbers. To store an Autodial number 1. Without lifting the handset, tap the appropriate AutoDial soft key. Note: The word Autodial appears next to the appropriate soft key on the display screen. 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial soft key. 3.
Making a call To display an Autodial number: 1. Tap the Display soft key. 2. Tap an AutoDial soft key in the upper display area to display the number associated with that soft key. To use Autodial: 1. Lift the handset. 2. Tap an AutoDial soft key in the upper display area to dial the number associated with that soft key. Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings after the person you called becomes available.
Making a call 2. Choose one of the following: — Tap the Ring Again soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party after you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Tap the Ring Again soft key to automatically dial the number. To deactivate Ring Again before notification: Choose one of the following: — Tap the Ring Again soft key a second time. — Enter the Ring Again Deactivate FFC.
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: a. Lift the handset. b. Tap the line (DN) soft key. 2. To redial without lifting the handset, tap the line (DN) soft key twice (the last number dialed is automatically redialed).
Making a call 3. Tap the Speed Call Controller soft key again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. 2. Tap the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your phone. To make a System Speed Call: 1. Lift the handset. 2.
Making a call 3. Dial the Speed Call code to automatically dial the number. Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Tap the HotLne soft key to automatically dial the number. Using Intercom calling Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member. To make an Intercom call: 1. Lift the handset. 2. Tap the Intercom soft key. 3.
Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call. 2. Tap the Intercom soft key and begin to speak.
Answering a call Answering a call Each incoming call causes the phone to ring, the line (DN) soft key to flash and show a , and the message indicator lamp to flash. To answer a call: Choose one of the following: 82 • Lift the handset. • Press the Handsfree key. • Tap the line (DN) soft key beside the LCD indicator as it flashes. • Press the Headset key if a headset is connected to your phone.
While on an active call While on an active call This section describes features available during an active call. Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call. To place a call on hold: Press the Hold key. The LCD indicator flashes beside the line on hold.
While on an active call 2. Dial the DN number to which the call is to be transferred, or use Personal Directory, Redial List, or Callers List to select a number to dial. 3. After that number rings or a person answers, tap the Transfer soft key to connect the calling party. To return to the original call if the transfer is incomplete: If the person called is not available, tap the line (DN) soft key (next to the LCD indicator) to reconnect to the original call.
While on an active call 3. Choose one of the following to start the call timer: — Tap the Transfer soft key. — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your phone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Tap the Transfer soft key and repeat the transfer.
While on an active call Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Tap the Attendant Recall soft key and stay on the line until the attendant answers. 2. Press the Goodbye key. The caller remains connected to the attendant. Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any phone. Using Call Park does not tie up a line.
While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Tap the Park soft key. 2. Dial the DN where you want to park the call. 3. Tap the Park soft key. To park a call using the SPRE code or FFC: 1. Choose one of the following: or — Tap the Transfer soft key. — Tap the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4.
While on an active call To retrieve a parked call: 1. Lift the handset. 2. Tap the Park soft key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your phone or to the attendant. Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call. To record a caller’s number for accounting purposes: 1.
While on an active call Displaying incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: 1. Tap the Display soft key. 2. Tap the flashing line (DN) soft key. The call waiting information appears.
While on an active call To use Call Trace without a Call Trace soft key: 1. Choose one of the following: or — Tap the Transfer soft key. — Tap the Conference soft key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
Incoming calls Incoming calls This section describes features used with incoming calls. Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Tap the Automatic Answerback soft key. To deactivate Automatic Answerback: Tap the Automatic Answerback soft key again.
Incoming calls 2. Choose one of the following: — Tap the Pickup soft key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group 1. Lift the handset. 2. Tap the Group Pickup soft key or enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing phone.
Incoming calls To answer a call at a specific extension in any pickup group 1. Lift the handset. 2. Choose one of the following: — Tap the DN Pickup soft key. — Enter the Pickup Directory Number FFC. 3. Dial the DN of the phone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again), press the Goodbye key.
Incoming calls To return to the first phone call: 1. Choose one of the following: — Press the Hold key to put the second call on hold. — Press the Goodbye key to end the second call. 2. Tap the line (DN) soft key associated with the first call. If you do not have a Call Waiting soft key: 1. Press the Goodbye key to end the current call. 2. Tap the flashing fine (DN) soft key to answer the incoming call.
While away from your desk While away from your desk This section describes features to use when you are away from your desk. Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the phone is in the process of ringing, the call cannot be forwarded. To forward your calls or change the forward number: 1. Choose one of the following: — Tap the Forward soft key. — Lift the handset and enter the Call Forward All Calls Activate FFC. 2.
While away from your desk To reinstate Call Forward to the same number: Tap the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your phone system still ring at your telephone. Current incoming calls cannot be forwarded. To forward internal calls: 1. Choose one of the following: — Tap the Internal Call Forward soft key.
While away from your desk To deactivate Internal Call Forward Choose one of the following: — Tap the Internal Call Forward soft key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: Tap the Internal Call Forward soft key twice. Using Remote Call Forward Use the Remote Call Forward feature to forward calls (from any phone other than your own) to any phone. To activate Remote Call Forward: 1. Lift the handset. 2.
While away from your desk 4. Dial your SCPW. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate Remote Call Forward: 1. Lift the handset. 2.
While away from your desk 4. Dial your SCPW. 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your phone Use the Electronic Lock feature to prevent others from making calls from your phone. The Electronic Lock feature is controlled using your SCPW. To change your SCPW, see “Security features” on page 21. To lock your phone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password.
While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN. To unlock your phone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person This section describes features that enable conversations between more than two people. Using the Call Join feature Use the Call Join feature to connect a call to an active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a different line) to your current call: 1. Tap the Conference soft key. 2.
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your phone configuration. To set up a conference call: 1. While on a call, tap the Conference soft key to place the party on hold. You receive a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person If the person you attempt to add to the conference is unavailable 1. Press the Goodbye key. 2. Tap the line (DN) soft key with the flashing status icon to return to your original call. Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1. While on a conference call, tap the Conferee Selectable Display soft key to turn on the LCD indicator.
Talking with more than one person To disconnect a conferee: 1. While on a conference call, tap the Conferee Selectable Display soft key until the conferee you want to disconnect appears on the screen. 2. Tap the DN soft key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off.
Talking with more than one person 2. Tap the Group Call soft key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. — When parties in your group are on a conference call or another group call, they are not connected to your group call.
Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the call.
Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your phone appear busy to all callers. To activate Make Set Busy: Choose one of the following: • Tap the Make Set Busy soft key. • Lift the handset and enter the Make Set Busy Activate FFC.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your phone. Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.
Additional call features Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. By linking two phones together, one person can signal the other. The person signaled hears a buzz. To buzz the phone linked to your phone: Tap the Buzz soft key. The phone linked to your phone buzzes as long as you hold the soft key. Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system.
Additional call features Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or ThreeWay Calling. To use Centrex/Exchange Line Switchhook Flash: 1. While on a call, tap the Centrex Line Switchhook Flash soft key. A special dial tone sounds. 2. Dial the codes for your custom Centrex feature. 3. Press the Goodbye key to end the call.
Additional call features 3. Dial the charge account number. 4. After the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: or — Tap the Transfer soft key. — Tap the Conference soft key. 2. Choose one of the following: — Tap the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Tap the line (DN) soft key to return to the call.
Additional call features To charge a call to an account when you transfer a call: 1. Tap the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Tap the Charge soft key — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to where the call is to be transferred. 5. Tap the Transfer soft key after you hear the phone ring.
Additional call features 2. Choose one of the following: — Tap the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Tap the Conference soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on (see “Using Forced Camp-on feature” on page 114).
Additional call features 1. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. 2. Choose one of the following: — Tap the Override soft key again. — Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you.
Additional call features 1. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Hang up the phone. 3. After the person you called finishes the existing call, your phone automatically dials the number and both phones ring.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: 1. Dial a phone number and receive a busy signal. 2. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After the Override feature joins you to the call, a short tone repeats every 16 seconds. 3.
Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any phone. To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds.
Additional call features To use Automatic Post selection The called party is either busy on the phone or away from the phone. To page the called party, there is no need to redial the number of the called party. 1. Tap the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged parties can use any phone to enter a Radio Paging Answer FFC, plus their own DN number. 3.
Additional call features To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any phone. 1. Lift the handset. 2. Dial the Radio Page Answer FFC. The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high-pitched (Number Unavailable) tone sounds.
Additional call features To respond to a voice call Your phone rings once and the caller's voice transmits through your speaker. Lift the handset.
Additional phone features Additional phone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) • phone numbers (up to 31 characters) To use Personal Directory, tap the Directory soft key and select Personal Directory. To add an entry 1. Tap the AddNew soft key.
Additional phone features 6. Do one of the following: or — Tap the Done soft key to save the new entry. — Tap the Cancel soft key to return to the Add screen. To edit an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Edit soft key and perform your edits. 3. Choose one of the following: or — Tap the Done soft key to save the changes. — Tap the Cancel soft key.
Additional phone features To delete an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: or — Tap the Confirm soft key. — Tap the Cancel soft key. To search for an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Choose one of the following: or — Tap the Dial soft key to dial the resulting number. — Tap the Cancel soft key to exit without dialing.
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. After the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To delete an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: or — Tap the Confirm soft key. — Tap the Cancel soft key. To delete the entire Callers List 1. Tap the Delete soft key. 2. Choose one of the following: or — Yes to delete the entire Callers List. — No to return to the previous screen. Using the Redial List The Redial List feature logs all outgoing calls.
Additional phone features Entries in the Redial List are sorted according to the time the calls are received. Note: Calling party name display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your settings. If the preferred name match option is off, the CPND appears according to the system settings. To access Redial List, tap the Directory soft key and select Redial List.
Additional phone features To delete an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: or — Tap the Confirm soft key. — Tap the Cancel soft key. To delete the entire Redial List 1. Tap the Delete soft key. 2. Choose one of the following: or — Yes to delete the entire Redial List. — No to return to the previous screen.
Additional phone features Using Virtual Office When you are away from your office phone, use the Virtual Office feature to transfer your calls along with the features of your office phone, to a remote phone. Note 1: To verify if the Virtual Office feature is available for your use, consult your system administrator. Note 2: When designated as the office phone, the IP Phone 2007 can be activated for Virtual Office by an IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2007.
Additional phone features 4. At the prompt, enter your user ID. 5. Tap the Select soft key. 6. At the prompt, enter the home SCPW. Note 1: If the user ID is not found locally, the message Locating Remote Server appears. Note 2: After three failed login attempts, wait one hour before attempting to log in again, or contact your system administrator to reset your password. For more information, see “Security features” on page 21.
Additional phone features Using Virtual Office on your office phone When activated for Virtual Office by a remote phone, your office phone is logged out and is no longer operational. A Logged Out message appears on your phone alerting you that it is being used for Virtual Office. To regain operation of a phone being used for Virtual Office Choose one of the following: 1. To completely disconnect your office phone from the remote phone: a. Tap the Home soft key. b.
Additional phone features Logging out of Virtual Office 1. Tap the Services soft key. 2. Press the Up/Down navigation keys to scroll and to highlight Virtual Office Logout. 3. Tap the Select soft key. Troubleshooting Virtual Office If you receive a Virtual Office error message, it will appear on the LCD screen. Table 6 lists error messages and actions to correct the causes.
Additional phone features Table 6: Troubleshoot Virtual Office (Part 2 of 3) Displayed message Probable cause Actions Invalid ID (1) Incorrect user ID entered. Enter correct user ID. user ID is not in Gatekeeper database. Notify system administrator. Invalid ID (2) Incorrect user ID entered. Enter correct user ID. Invalid ID (3) Incorrect user ID entered. Enter correct user ID. user ID in Gatekeeper database points to originating Call Server. Notify system administrator.
Additional phone features Table 6: Troubleshoot Virtual Office (Part 3 of 3) Displayed message Probable cause Actions Permission Denied (4) Incorrect user ID entered. Enter correct user ID. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2007 (some restrictions apply). Go to an IP Phone 2002 or IP Softphone 2050 and try again, or consult your local system administrator. Incorrect user ID entered. Enter correct user ID.
Additional phone features Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) phone can operate in Normal or Local Mode. Normal Mode The phone registers with the Main Office and receives phone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes.
Additional phone features Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the phone automatically returns to Normal Mode in ten minutes. 1. Tap the Services soft key. 2. Press the Up/Down navigation keys to scroll and to highlight Resume Normal Mode. 3. Tap the Select soft key (the phone registers back to the Main Office).
Additional phone features Table 7: Troubleshoot MG 1000B (Part 2 of 2) Display message Probable cause Actions Local Mode Gatekeeper unable to find endpoint from Branch user ID. Notify system administrator. Branch user ID not found in any equipped Terminal Number (TN). Notify system administrator.
Hospitality features Hospitality features Hospitality features are intended for hotel operations. Setting Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant. To enter the time for an Automatic Wake-Up call 1. Lift the handset. 2.
Hospitality features To deactivate an Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145. 4. Press the Goodbye key.
Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: 1. Tap the Message Registration soft key. 2. Dial the room Directory Number (DN). 3. Tap the Message Registration soft key. To change a meter: 1. Tap the Message Registration soft key. 2. Dial the room DN number. 3. Dial the correct meter count. 4. Press the * key.
Hospitality features 5. Tap the Message Registration soft key. To reset a meter to zero: 1. Tap the Message Registration soft key. 2. Dial the room Directory Number (DN). 3. Press the * key. 4. Tap the Message Registration soft key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the phone in each room. To enter cleaning status: 1. Tap the Room Status soft key. 2.
Hospitality features 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds. 4. Press the * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. 6. Tap the Room Status soft key. Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module.
Hospitality features 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3. Tap the Room Status soft key. To change the status of a room: 1. Tap the Room Status soft key.
Hospitality features 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3. Using the dialpad, enter the new status code for the room. A three-digit code appears.
External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 8 to track the FFCs assigned by your system administrator.
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Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Table 9 lists EMC compliance for various jurisdictions.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.
Regulatory and safety information 150
Nortel Communication Server 1000 IP Phone 2007 User Guide Copyright © 2005–2009 Nortel Networks. All rights reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.