Nortel CallPilot 1002rp Server Hardware Installation ATTENTION Clicking on a PDF hyperlink takes you to the appropriate page. If necessary, scroll up or down the page to see the beginning of the referenced section. NN44200-300 .
Document status: Standard Document version: 01.01 Document date: 23 February 2007 Copyright © 2007, Nortel Networks All Rights Reserved. Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
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Publication History February 2007 CallPilot 5.0, Standard 01.01 of , 1002rp Server Hardware Installation is issued for general release Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Publication History Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Contents Chapter 1 How to get help 9 Chapter 2 1002rp server description 11 Server features 11 Slot assignments 15 Reference Documents 15 Network connectivity 18 Supported peripheral devices 21 Chapter 3 Preparing for installation 23 Installation overview 23 Unpacking the 1002rp server 26 Removing the front bezel and server cover 27 Inspecting the server interior 29 Chapter 4 Power supply installation Safety precautions 33 Installing the second power supply module (AC or DC) DC wire gauge tables
Contents Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Chapter 1 How to get help This section explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Chapter 1 How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.
Chapter 2 1002rp server description In this chapter "Server features" (page 11) "Slot assignments" (page 15) "Network connectivity" (page 18) "Network connectivity" (page 18) "Supported peripheral devices" (page 21) Reference documents Server features Introduction This section provides a general overview of the 1002rp server. Server dimensions and weight Height 320 mm (12.5 in.) Width 483 mm (19 in.
Chapter 2 1002rp server description Environmental specifications Environmental condition Specification Operating temperature 10 C to 35 C (50 F to 95 F) Maximum rate of change must not exceed 10 C (50 F) per hour. Non-operating (storage) temperature -40 C to 70 C (-40 F to 158 F) Non-operating humidity 95%, non-condensing at 30 C (86 F) Altitude 1829 m (6000 ft) Electrostatic discharge 15 kV or more Acoustic noise 50 dBA in a typical office ambient temperature (18 C to 25 C [64.
Server features 13 Alarm board The alarm board is located under the baseboard. It connects to the status display panel on the front. Rear panel diagram The following diagram shows the slot locations in the rear panel, and the power switch and power input for an AC server. The rest of the diagram is the same for AC or DC servers. Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Chapter 2 1002rp server description Overhead view of empty server showing PCI and ISA connectors The following diagram shows the location of the PCI, SBC, and ISA connectors inside the server. The view in the diagram is from the rear of the server. For slot assignments, see "Slot assignments" (page 15). You must be able to identify slot locations for later steps in the CallPilot installation. Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.
Slot assignments 15 Slot assignments Introduction The slot assignment tables show the following: • the physical location of boards inside the server, relative to other boards • the order in which boards are installed (for example, board #1, 2, 3) • how the boards are represented in some CallPilot Manager applications (such as the Maintenance Administration page) • the maximum capacity for each switch connectivity Note: Your server can vary depending on what was ordered from Nortel.
Chapter 2 1002rp server description Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Slot assignments 17 Slot definition and slot numbering In these tables, the term slot refers to the available slot openings in the chassis, not the PCI or ISA connectors inside the server. Look at the server from the rear (see "Rear panel diagram" (page 13)). The slots are numbered from right to left, 1 to 20. Now, look at the server from the front. The slots are numbered from left to right. Note: For Meridian 1 and Communication Server 1000, the first MPB16-4 board must be installed in slot 11.
Chapter 2 1002rp server description Meridian 1*/ Communication Server* 1000 Slot number CallPilot-assigned board labela Slot 13 (PCI Slot 5) BRD13 MPB16-4 #2 (optional) D/480JCT-2T1 Slot 14 (PCI Slot 6) BRD14 MPB16-4 #2 (optional) or MPB96 #2 (optional) MPB96 board #2 (optional) Slot 15 (PCI Slot 7) BRD15 MPB16-4 #2 (optional) D/480JCT-2T1 (optional) Slot 16 (PCI Slot 8) BRD16 MPB16-4 #2 (optional) D/480JCT-2T1 (optional) Slot 17 (PCI Slot 9) BRD17 MPB16-4 #2 (optional) or MPB96 #3
Network connectivity 19 Sample network setup: Meridian 1 The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch. The Meridian 1 switch can be one of the following: • Option 11C or Option 11C Mini • Option 51C • Option 61C • Options 81 and 81C Sample network setup: Communication Server 1000 The following diagram shows a CallPilot server network setup with a Communication Server 1000 system. Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.
Chapter 2 1002rp server description Switch connectivity For more details about how the 1002rp server and switch connection is established, refer to the Installation and Configuration Task List (NN44200-306). CallPilot ELAN subnet and Nortel server subnet setup The 1002rp server provides 10/100Base-T Ethernet connectivity through NICs installed in the server. See "Slot assignments" (page 15) for details on the location of NICs.
Supported peripheral devices 21 The Nortel server subnet and ELAN subnet must be properly configured for correct CallPilot operation. To ensure correct configuration, Nortel recommends that you consult a network specialist. Remote access connectivity The RS-232 COM1 connector on the rear of the 1002rp server provides the connection to an external modem. The modem allows administrators and technical support personnel to administer the 1002rp server from a remote location.
Chapter 2 1002rp server description Device Description Monitor, keyboard, and mouse • 15-in. monitor: NTRH9011 or N0038380 LCD monitor. Since the monitor is an external device, it requires its own AC power source. • Keyboard: NTRH9013 • Mouse: NTRH9014 Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Chapter 3 Preparing for installation In this chapter "Installation overview" (page 23) "Unpacking the 1002rp server" (page 26) "Removing the front bezel and server cover" (page 27) "Inspecting the server interior" (page 29) Installation overview Introduction This section provides an overview of the steps required to install the 1002rp server and peripheral devices. Installation checklist The following checklist identifies the tasks that must be performed when installing the CallPilot server.
Chapter 3 Preparing for installation Step Description 2 Unpack the server, and ensure you have all the items you need (see "Unpacking the 1002rp server" (page 26)).
Installation overview Step Description 25 Check Note: If you are connecting the optional Nortel server subnet, do not power up unless your antivirus programs and Nortel security updates are installed first. • Connect the 1002rp server to the CLAN hub or switch (optional) (see "Connecting the server to the Nortel server subnet (optional)" (page 51)). ATTENTION To comply with EMC radiation requirements, a Class A hub must be located 10 m (33 ft.) away from the 1002rp server.
Chapter 3 Preparing for installation CAUTION Alerts you to situations where data can be lost or damaged, equipment can be damaged, actions can result in service interruption, and productive time can be lost. ATTENTION Provides information that is essential to the completion of a task. Unpacking the 1002rp server Introduction Follow this procedure to unpack the server and peripherals. WARNING The 1002rp CallPilot server weighs approximately 34 kg (75 lb) as shipped from manufacturing.
Removing the front bezel and server cover 27 What is next? Remove the server cover so that you can inspect the interior of the server. See "Removing the front bezel and server cover" (page 27). Removing the front bezel and server cover Introduction To access the server interior, you must remove both the front bezel and the server cover. Two locked doors, located on the front of the server, cover the front panel, including the CD-ROM drive and tape drive. These doors are part of the front bezel.
Chapter 3 Preparing for installation —End— To remove the server cover Step Action DANGER High current inside the chassis can cause severe injury. CAUTION Take precautions to protect internal components. Electrostatic discharge (ESD) can render boards damaged or unusable. Wear an ESD wrist strap. 1 Remove the front bezel (see "To remove the front bezel" (page 27)). Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.
Inspecting the server interior 29 2 Loosen the three thumbscrews at the rear of the top cover. 3 Remove the server cover by pulling the cover toward the rear of the chassis, and then lifting it up and off. 4 Clip the lead from your ESD wrist strap to an unpainted metal section of the chassis. —End— What is next? Continue with "Inspecting the server interior" (page 29).
Chapter 3 Preparing for installation IF THEN components have become loose secure them. Refer to the procedures in the Installation and Configuration Task List (NN44200-306). you are satisfied that the 1002rp server has arrived at your site undamaged replace the server cover and proceed with the hardware installation. See "Installation checklist" (page 23). Note: Do not reinstall the front bezel until the server is in its final location and the CallPilot installation is complete.
Inspecting the server interior 2 Apply pressure evenly until the bezel snaps onto each ball stud. 3 Close and lock the double doors of the front bezel. 31 —End— Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Chapter 3 Preparing for installation Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Chapter 4 Power supply installation In this chapter "Safety precautions" (page 33) "Installing the second power supply module (AC or DC)" (page 34) "DC wire gauge tables" (page 36) "DC rack cabling" (page 37) "About the power distribution unit" (page 40) "Bringing power and ground into the PDU" (page 42) Safety precautions Equipment handling guidelines External power equipment, such as an uninterruptible power supply (UPS), is usually very heavy.
Chapter 4 Power supply installation Installing the second power supply module (AC or DC) Introduction One power supply module is shipped installed. The second power supply module must be installed on-site. AC versus DC systems The power supply modules are similar in appearance for both AC and DC 1002rp servers. The procedures in this section apply to both AC and DC 1002rp servers.
Installing the second power supply module (AC or DC) 35 To install the power supply module DANGER High current inside the chassis can cause severe injury. The server is shipped with one power supply module installed in the bottom power supply bay. You must install the second power supply module, as described here: Step Action 1 Align the power supply module with the top power supply bay. 2 Slide the power supply module into the bay until the module is secured by its connector.
Chapter 4 Power supply installation 3 Secure the power supply module to the chassis with two thumbscrews at the corners of the power supply faceplate. —End— What is next? Do one of the following: IF THEN this is an AC-powered server continue with "Installing the server" (page 43) on page "Installing the server" (page 43). this is a DC-powered server continue with "DC wire gauge tables" (page 36).
DC rack cabling 37 Length #10 AWG #8 AWG #6 AWG Junction box #4 AWG Junction box #4 AWG 0-210 m (700 ft) no no no no yes Over 210 m (700 ft) no no no no no Notes: 1. The cabinet and module ground wire specification is #10 AWG insulated green safety ground wire. 2. The cabinet conduit can be 19.1 mm (0.75-in.) or 31.8 mm (1.25-in.), and must be insulated from the cabinet ground. Metric wire conversion AWG No. Industry standard nominal (sq mm) Resistance at 20 C (Ohm/100 m) 2 35 0.
Chapter 4 Power supply installation Note: The cables are marked with Red and Green tape. The cables with the Red tape connect to the Negative (-) Red side (on the left in the photograph), and the cables with the Green tape connect to the Positive (+) Green side (on the right in the photograph). The sides are identified on the power connections. The ground wire enters at the lower right and attaches to the ground lug. Main panel wiring diagram with product number.
DC rack cabling 39 Rack power and grounding To ensure a complete power and grounding installation: • In rackmount server installations, ensure the CallPilot server chassis and equipment racks are isolated from other foreign sources of ground. Acceptable isolation methods include: isolation pads, grommeted washers, chassis side rail strips, and non-conducting washers.
Chapter 4 Power supply installation the same service panel as CallPilot and the switch, whether or not the equipment is AC- or DC-powered. -48 V DC power distribution rationale • Minimum installation is one power distribution unit (PDU) with four 48 V DC branch circuits fused at 20 amperes. • The customer must be able to shut off any branch to ensure every unit at the site continues to function properly.
About the power distribution unit 41 A PDU can distribute power to a maximum of four power supply units that can be installed in two or more servers. Therefore, if there are three or four servers installed in a rack, then you must install a second PDU. Note: The power supply module installs in the server. It does not refer to a UPS, which is a separate unit on the rack. PDU terminal blocks and wiring diagram A PDU consists of eight terminal blocks within a metal enclosure.
Chapter 4 Power supply installation Bringing power and ground into the PDU Introduction Install BAT/BATRTN wires in pairs. Each pair of wires supplies voltages to a module through a power harness. The module harnesses are installed in the cabinet PDU and connected to the modules at the factory. See "About the power distribution unit" (page 40). To bring DC power and ground into the PDU Step Action 1 If you are using a conduit, terminate the 32 mm (1-1/4 in.) or 19 mm (3/4 in.
Chapter 5 Installing the server and connecting the peripheral devices In this chapter "Installing the server" (page 43) "Preparing the modem" (page 44) "Connecting peripherals to the server" (page 47) "Connecting the server to the ELAN subnet" (page 49) "Connecting the server to the Nortel server subnet (optional)" (page 51) "Installing the Nortel software feature dongle" (page 52) "Connecting the server to power" (page 53) Installing the server Introduction Before you install the 1002rp server, ensure
Chapter 5 Installing the server and connecting the peripheral devices WARNING Do not connect the server to the power yet. Preparing the modem Introduction You require a modem to support remote dial-up access to the CallPilot server. The modem also enables Nortel technical support to connect to your CallPilot server for troubleshooting purposes. Nortel connects to your server only when you request technical assistance.
Preparing the modem 45 To set the modem DIP switches Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the Change to column of the following table: Note: ON is down. OFF is up. DIP switch Default setting Change to Function 1 OFF OFF Data Terminal Ready (DTR) override 2 3 OFF ON OFF ON • OFF: Normal DTR operations. (The computer must provide a DTR signal for the modem to accept commands. If DTR is dropped, the call is terminated.
Chapter 5 Installing the server and connecting the peripheral devices DIP switch Default setting Change to Function 4 OFF OFF Command mode local echo suppression 5 6 7 8 ON OFF OFF ON ON OFF: Displays keyboard commands. • ON: Suppresses echo. Auto answer suppression OFF OFF ON • • OFF: The modem answers on the first ring, or higher if specified in NVRAM. • ON: Disables auto answer.
Connecting peripherals to the server 47 Connecting peripherals to the server Rear panel connectors Note: The above diagram shows the power switch and power input for an AC server. The rest of the diagram is the same for AC or DC servers. For peripheral device connections, this picture applies to AC and DC servers. To connect the mouse, keyboard, and monitor to the server Step Action 1 Place the monitor, keyboard, and mouse in the same location as the server.
Chapter 5 Installing the server and connecting the peripheral devices 2 Plug the keyboard/mouse dual cable into the PS/2 connector on the SBC card faceplate (see "Rear panel connectors" (page 47)). 3 Plug the keyboard and mouse into the appropriate connectors on the keyboard/mouse dual cable. 4 Plug the monitor into the monitor connector on the SBC card. Tighten the screws on the connector.
Connecting the server to the ELAN subnet 49 the power outlets of the CallPilot server and the power outlets of the switch. 7 Connect the power cord to the modem, and plug the other end into a wall receptacle or power bar. Note: Ensure that the power source is consistent with the SBC for all ancillary equipment. 8 Turn on the modem. —End— What is next? Continue with "Connecting the server to the ELAN subnet" (page 49).
Chapter 5 Installing the server and connecting the peripheral devices 2 Locate the MAC address label on the back of the chassis that identifies the ELAN controller MAC address. 3 Record the MAC address on the Configuration Wizard worksheet that is provided in the Installation and Configuration Task List (NN44200-306). You need the MAC address to identify the ELAN when running the Configuration Wizard to configure the CallPilot server.
Connecting the server to the Nortel server subnet (optional) 51 Connecting the server to the Nortel server subnet (optional) Introduction This section provides instructions to connect the server to the Nortel server subnet. Note: The Nortel server subnet is optional. However, a Nortel server subnet is required to support desktop and Web messaging users. ATTENTION To comply with EMC radiation requirements, a Class A hub must be located 10 m (33 ft.) away from the 1002rp server.
Chapter 5 Installing the server and connecting the peripheral devices Installing the Nortel software feature dongle Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Nortel software feature dongle, which plugs into the parallel port. An illustration of the software feature key embedded in the software feature dongle is shown below: Requirements For installation, you require a Phillips No. 1 screwdriver.
Connecting the server to power 53 Note: The parallel port is also known as the printer port or LPT1. It is located at the back of the server. See the diagram on page "Rear panel connectors" (page 47). 2 If the software feature key is not preinstalled in the dongle, remove it from the plastic bag, and carefully insert it into the software feature slot on the dongle. Make sure that the clips secure it properly and that the Nortel logo faces outwards.
Chapter 5 Installing the server and connecting the peripheral devices Note: For details on the DC power source for 1002rp DC servers, see "Installing the second power supply module (AC or DC)" (page 34) To connect the 1002rp AC server to power Step Action WARNING The power outlets used by the CallPilot server and its peripheral devices must be connected to the same single-point ground reference as the one used by the switch with MGate cards (NTRB18CA) connected to the CallPilot server.
Connecting the server to power 55 2 Plug the other end into a wall receptacle or power bar. —End— To connect the 1002rp DC server to power Step Action DANGER • Only qualified personnel can alter electrical connections. • Ensure the power distribution unit (PDU) is turned off until you are instructed to turn it on. 1 Connect the DC power cable to the server. 2 Connect the other end of the DC power cable to the PDU. Use the supplied clips and screws to secure the plugs.
Chapter 5 Installing the server and connecting the peripheral devices —End— To start the server Step Action 1 Press the server power switch to start the server. 2 Observe the Power-On Self Test (POST) and initialization messages on the monitor. 3 Let the mini-setup sequence run until you are prompted to login to the operating system. Note: The system may perform multiple reboots. This is normal. 4 Ensure that the operating system logon window appears on the monitor.
Appendix A EMC emission level protection for the 1002rp Server To lower the EMC emission level, ferrite cores are installed with one loop (see diagram below) on the following external cables: • Ferrite Core (TDK and part number ZCAT3035-1330) — for the triple DS30X I/O cable (Nortel and part number NTRH2014), at each end of the cable • Ferrite Core (TDK and part number ZCAT1325-0530) — for the modem power supply cable, at each end of the cable • Ferrite Core (Fair Rite and part number 0431164181) —
Appendix A EMC emission level protection for the 1002rp Server Ferrites secured to an external cable The ferrites are secured to the appropriate cable with plastic enclosure clips. Ty wraps are added to the cable loop. Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Index Symbols/Numerics 703t server environmental specifications 12 A adapter software feature key, illustration 52 alarm board 13 C checklist installation 23 CLAN media access control address 51 Communication Server 1000 and CallPilot server network diagram 19 connecting peripherals to the server 47 connecting the server 53 connectivity Ethernet 20 remote 21 Customer LAN see CLAN 51 D DC power 40 DC power and ground 42 DC power input 41 DC wire gauge tables 36 devices, peripheral Ethernet hub 22 keyb
Index server 11 features, front panel diagram 12 front bezel 27 P part number Ethernet hub 22 keyboard 22 modem 21 monitor 22 grounding guidelines 36 mouse 22 PCI and ISA connectors diagram 14 PDU 40 illustration multiple PDUs 41 modem 44 power and grounding 40 software feature key adapter 52 single PDU wiring diagram 41 TLAN 19 peripheral devices inspecting Ethernet hub 22 server interior 29 keyboard 22 installation checklist 23 modem 21 IRQ mapping table 18 monitor 22 mouse 22 peripherals keyboard c
Index 61 slot definition 17 slot numbering 17 software feature key 52 specifications, environmental 12 switches, setting DIP modem 45 removing front bezel 27 server cover 28 replacing server cover 30 S safety information 33 serial number of the server 52 server connecting peripherals 47 environmental specifications 12 power connection 53 serial number 52 setting modem DIP switches 45 slot assignments 15 T tables, slot assignment 15 TLAN illustration 19 U unpacking equipment 26 Nortel CallPilot 1002rp
Index Nortel CallPilot 1002rp Server Hardware Installation NN44200-300 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks .
Nortel CallPilot 1002rp Server Hardware Installation Copyright © 2007, Nortel Networks All Rights Reserved. Publication: NN44200-300 Document status: Standard Document version: 01.01 Document date: 23 February 2007 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback Sourced in Canada The information in this document is subject to change without notice.
