Title page Nortel Communication Server 1000 Nortel IP Phone 1220 User Guide
Revision history Revision history April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Release 5.5. April 2008 Standard 01.08. This document is up-issued to support Nortel Communication Server 1000 Release 5.5. March 2008 Standard 01.07. This document is up-issued to support Nortel Communication Server 1000 Release 5.
Revision history December 2007 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect changes to the images. December 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.5.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 19 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . .
Contents Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 43 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 43 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 44 Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 45 Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 139 Troubleshooting Your IP Phone 1220 . . . . . . . . . . . . . . . .
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Welcome Welcome Your Nortel IP Phone 1220 brings voice and data to your desktop. IP Phone 1220 can directly connect to a Local Area Network (LAN) through an Ethernet connection.
Welcome Feature overview Your IP Phone 1220 supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phones are not configured to support contextsensitive soft key functionality. Contact your system administrator for further details.
Welcome • • handset jack 10/100 Ethernet ports • one Ethernet port for LAN connection • • • • one Ethernet port for optional PC connection Power over Ethernet (PoE) or power through a supported AC adapter support to Network Diagnostic Utility Accessory Expansion Module (AEM) port to connect the Expansion Module Figure 2 on page 11 shows the IP Phone 1220.
Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications.
Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description Australia/New Zealand CISPR 22 Class B Emissions: Information technology equipment - Radio disturbance European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment
Regulatory and safety information Table 2 on page 15 shows the Safety compliance for various jurisdictions. Table 2: Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-03 Safety of Information Technology Equipment European Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information address: Ingolstaedter Strasse 14-18, 80807 Munich Germany The following table lists EMC compliance for various jurisdictions Table 3: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class A Emissions: InterferenceCausing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZS 3548 Class A Emissions: Information CISPR 22 techno
Regulatory and safety information The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help.
Regulatory and safety information Table 4: Safety standards Jurisdiction Standard European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New AS/NZS Zealand 60950.1:2003 Description Safety of Information Technology Equipment Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.
Regulatory and safety information DenAn regulatory notice for Japan Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1220 into a 10/100 BaseT Ethernet jack.
Regulatory and safety information Location Nortel recommends that you install your IP Phone 1220 away from direct sunlight.
How to get help How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get help Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.
Using your IP Phone 1220 Using your IP Phone 1220 After you familiarize yourself with the IP Phone 1220 features, you can start to use the phone. This section describes how to use the IP Phone 1220. Getting started The following section introduces the important details of the IP Phone 1220. Carefully read every section before you operate the new IP Phone 1220.
Using your IP Phone 1220 IP Phone 1220 controls This section describes the controls on the IP Phone 1220. Depending on your geographic region, the IP Phone 1220 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services). Fwd Fwd More.. Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.
Using your IP Phone 1220 A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key. (Volume +) (Volume -) (Mute) Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features.
Using your IP Phone 1220 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your IP Phone, you can also use the Left and Right keys to select editable fields.
Using your IP Phone 1220 (Headset) Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use. (Goodbye) Press the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator LED at the top center of the phone flashes. The indicator also flashes to indicate an incoming call.
Using your IP Phone 1220 Press the Directory key to access directory services.
Using your IP Phone 1220 Note: The Password Admin menu is not available on all IP Phone 1220 phones. Consult your system administrator. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
Using your IP Phone 1220 Figure 3 on page 30 shows the IP Phone 1220 LCD screen. Figure 3: IP Phone 1220 display Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone. Use Table 11 on page 149 to record the FFCs that your system administrator assigns to your phone.
Installing your IP Phone 1220 Installing your IP Phone 1220 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1220 package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft) CAT5 Ethernet cable • number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use.
Installing your IP Phone 1220 Figure 4: Connections on the IP Phone 1220 Perform the following steps to connect the components of the phone and to install the phone.
Installing your IP Phone 1220 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle. If you install your IP Phone on a wall, do not attach the foot stand. 1.
Installing your IP Phone 1220 1. Plug the headset cord into the headset jack on the back of the IP Phone marked with the ) symbol. Figure 4 on page 32 shows the connections on the back of the IP Phone 1220. 2. Thread the cord through the channel in the side of the foot stand. 3. Set up the headset according to the headset instructions. Connecting the power (optional) Your IP Phone 1220 supports AC power and Power over Ethernet (PoE).
Installing your IP Phone 1220 Connecting the LAN Ethernet cable Note: Your IP Phone 1220 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter. Connect your IP Phone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Phone.
Installing your IP Phone 1220 Wall-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not need the foot stand for wall-mounted applications. 1. Remove the foot stand. 2. Ensure all cables are properly routed and the IP Phone is functioning. 3. Make small marks on the wall where you want to align each keyhole slot. 4. Insert the screws (not provided) so that they protrude slightly from the wall. 5.
Customizing your IP Phone 1220—basic features Customizing your IP Phone 1220—basic features This section explains how you can customize the features on your IP Phone 1220 to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone. Your IP Phone 1220 has both server-based telephone features and local (telephone-based) tools.
Customizing your IP Phone 1220—basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1220: • “Adjusting volume” on page 40 • “Adjusting the display screen contrast” on page 41 • “Selecting a language” on page 42 • “Selecting date and time format” on page 43 • “Accessing display diagnostics” on page 43 • “Selecting a local dialpad tone” on page 44 • “Viewing IP Phone information” on page 45 • “Performing diagnostic
Customizing your IP Phone 1220—basic features Note: If a menu includes a submenu, an ellipsis (...) appears after the command. Use the following procedure to use the Telephone Options menu. 1. Press the Services key. (Services) 2. Press the Up or Down keys to scroll and select Telephone Options. 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select an option (for example, Language). 5. Press the Enter key. The display provides information required to adjust your selection.
Customizing your IP Phone 1220—basic features Adjusting volume Use the following procedure to adjust the volume. 1. Press the Services key, select Telephone Options, and select Volume adjustment. 2. Press the Up or Down keys to scroll, and select one of the following: — Ringer — Handset listen — Handsfree listen — Headset listen — Buzzer 3. Press the Enter key. Up 40 Down 4. To increase or decrease the volume, perform one of the following actions: or — Press the Up or Down soft keys.
Customizing your IP Phone 1220—basic features Select Cancel or 5. Press the Select soft key to save the volume level and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu. Nortel recommends that you use the Telephone Options menu.
Customizing your IP Phone 1220—basic features Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for IP Phone 1220 features. Use the following procedure to configure the language. (Services) 1. Press the Services key, select Telephone Options, and select Language 2. Press the Up or Down keys to scroll, and select the desired language (for example, German [Deutsche]).
Customizing your IP Phone 1220—basic features Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) 1. Press the Services key, select Telephone Options, and select Date/ Time. 2. Press the up or down keys to scroll, and select the desired date/time format. Sample date/time formats appear on the upper-right side of the display area. Select Cancel or 3.
Customizing your IP Phone 1220—basic features 2. Press the up or down keys to scroll through the list to view display capabilities. Cancel 3. Press the Cancel soft key to return to the Telephone Options menu. Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone MultiFrequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone. (Services) 1.
Customizing your IP Phone 1220—basic features Select Cancel or 3. Press the Select soft key to save the tone selection and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Viewing IP Phone information The Local Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone information: (Services) 1.
Customizing your IP Phone 1220—basic features Performing diagnostics The Diagnostics command displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) • QoS Stats Use the following procedure to view diagnostic information. (Services) 1. Press the Services key, select Telephone Options, and select Local Diagnostics. 2.
Customizing your IP Phone 1220—basic features Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 47 • “Configuring New Call Indication” on page 48 • “Configuring Preferred Name Match” on page 49 • “Configuring the Area Codes” on page 50 Configuring the Callers List log You can configure the Callers List to log all incoming calls or to log only unanswered calls. The default configuration is to log all calls.
Customizing your IP Phone 1220—basic features Select Cancel or 6. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. Configuring New Call Indication You can configure your IP Phone 1220 to display a message that indicates a new call. By default, this option is on. Use the following procedure to configure New Call Indication. (Services) 1. Press the Services key, select Telephone Options, and select Call Log Options. 2.
Customizing your IP Phone 1220—basic features Select Cancel 6. Press the Select soft key to save the configuration. or or Press the Cancel soft key to keep existing configurations. Configuring Preferred Name Match You can configure your IP Phone 1220 to display the name of the caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match. (Services) 1.
Customizing your IP Phone 1220—basic features Select Cancel or 5. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes. When a call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).
Customizing your IP Phone 1220—basic features 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key. 6. Use the dialpad to enter the number at the prompt. Select Cancel or 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. Use the following procedure to edit area code display. (Services) 1.
Customizing your IP Phone 1220—basic features 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key. 6. Use the dialpad to edit the number. Select Cancel or 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations.
Customizing your IP Phone 1220—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: (Services) 1. Press the Services key, select Telephone Options, and select Ring type. 2. Press the Up or Down keys to scroll, and select one of the ring types. Play Select Stop Cancel 3. Press the Play soft key to sample the ring tone. 4.
Customizing your IP Phone 1220—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) 1. Press the Services key, select Telephone Options, and select Call timer. 2. Press the Up or Down keys to enable or disable the Call Timer. Select Cancel or 3. Press the Select soft key to save the configuration and return to the Telephone Options menu.
Customizing your IP Phone 1220—basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. (Services) 1. Press the Services key, select Telephone Options, and select On Hook default path. 2. Press the Up or Down keys to select one of the following: — Handsfree Enabled — Headset Enabled Select Cancel or 3.
Customizing your IP Phone 1220—basic features Use the following procedure to rename the labels. (Services) 1. Press the Services key, select Telephone Options, and select Change Feature Key label. 2. Press the Enter key. 3. Press the feature key to change the label. 2493 If you press a prime DN key, an error message appears. 4. Enter the new information for the feature key label. To enter special characters, press the Up key.
Customizing your IP Phone 1220—basic features 2. Press the Enter key. 3. Use the Up or Down keys to scroll, and select one of the following: a. To restore all key labels, Press the Yes soft key. b. To restore one key label: — Press the Select soft key. — Press the feature key. — Press the Yes soft key to change the selected feature key label to the default value. Note: If you change the labels to default values, you cannot undo the change. You must redefine the custom labels.
Customizing your IP Phone 1220—basic features 2. Press the Up or Down keys to scroll, and select one of the following: — first name, last name — last name, first name Select Cancel 3. Press the Select soft key to save the configuration. or or Press the Cancel soft key to cancel the modifications. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key.
Customizing your IP Phone 1220—basic features Select Cancel or 3. Press the Select soft key to save the configuration. or Press the Cancel to cancel the modifications.
Customizing your IP Phone 1220—advanced features Customizing your IP Phone 1220—advanced features You can customize features on your IP Phone 1220 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only. Do not make changes unless an administrator instructs you to do so.
Customizing your IP Phone 1220—advanced features Note: The Password Admin, and Virtual Office Login menus are not available on every IP Phone 1220. Consult your system administrator.
Customizing your IP Phone 1220—advanced features 5. Press the Enter key. 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad” on page 80. Select 7. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Phone, or if you forget your SCPW, contact your system administrator.
Customizing your IP Phone 1220—advanced features Enter 4. Press the Enter soft key. 5. Press the Up or Down keys to scroll, and select one of the following: — Enable Password Protection — Disable Password Protection 6. Choose Yes to accept the selection Yes No or Done or Choose No to return to the Directory menu 7. Press the Done soft key. Note: The default configuration for Password Protection is off.
Customizing your IP Phone 1220—advanced features 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. (Goodbye) 4. If you dial locally, press the Goodbye key. or or If you dial the FCC remotely, dial your DN. Unlocking your IP Phone 1220 Use the following procedure to unlock your IP Phone 1220. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.
Customizing your IP Phone 1220—advanced features 3. Dial your Station Control Password. (Goodbye) 4. If you dial locally, press the Goodbye key. or or If you dial the FCC remotely, dial your DN. Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice.
Customizing your IP Phone 1220—advanced features Add 2. Press the Add soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the name. To enter special characters, press the Up navigation key. For information about entering text, see “Using the telephone dialpad” on page 80. Next 4. Press the Next soft key. 5. Use the dialpad to enter the phone number. Done Cancel or 6. Press the Done soft key to save the new entry.
Customizing your IP Phone 1220—advanced features 2. Press the Up or Down keys to scroll, and select the desired entry. Edit Confirm 3. Press the Edit soft key and make the necessary changes. Cancel or 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 1. Press the Directory key and select Personal Directory. 2.
Customizing your IP Phone 1220—advanced features Confirm Cancel or 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. Copying an entry Use the following procedure to copy an entry in the Personal Directory. 1. Press the Directory key and select Personal Directory. 2. Press the Up or Down keys to scroll, and select the desired entry. More 3. Press the More soft key. Copy 4.
Customizing your IP Phone 1220—advanced features Done Cancel 6. Press the Done soft key to save the changes. or or Press the Cancel soft key to return to the Personal Directory without saving your changes. Searching for an entry Use the following procedure to search for an entry in the Personal Directory. 1. Press the Directory key and select Personal Directory. 2. Press the Up or Down keys to scroll, and select the desired entry. Dial 3. Press the Dial soft key to call the number.
Customizing your IP Phone 1220—advanced features Configuring the Local Tools menu Your IP Phone 1220 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1220. CAUTION Many of the options discussed in this section are for administrator use only. Do not make changes unless you are instructed by an administrator. Note: Your system administrator can establish a password for the Local Tools menu.
Customizing your IP Phone 1220—advanced features The function of some keys on the IP Phone differs based on the situation. Table 5 on page 71 describes the function of each key for navigating and using menus. Table 5: Navigation key functions in menus Key Function Down arrow keys Select the next menu item. Up arrow keys Select the previous menu item. Right arrow key Select the current menu item. Left arrow key Close the menu. Enter key Select the current menu item.
Customizing your IP Phone 1220—advanced features When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 72 describes the navigation key functions in Edit mode. Table 7: Navigation key functions in Edit mode Key Function Down arrow keys Open the list.
Customizing your IP Phone 1220—advanced features Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment. Use the following procedure to adjust Contrast setting. (Services) 1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and press the 1 key to select Contrast.
Customizing your IP Phone 1220—advanced features 3. Press the Enter key to save the changes. 4. Press the Cancel key to exit the Preferences menu without saving the changes. Cancel Note: This language setting only controls the language used in the local menus on your phone. Use the following procedure to select the language for features on your phone, press the Services key, select Telephone Options, and select Language… 2. Local Diagnostics The 2.
Customizing your IP Phone 1220—advanced features 3. Network Configuration The Network Configuration tool displays information that was configured when you installed the IP Phone. This tool is for administrator use only. 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.
Customizing your IP Phone 1220—advanced features Table 8: Virtual Office connection availability (Part 2 of 2) IP Phone Can I log on to IP Phone 1220? IP Phone 1140E Yes, with extra key restrictions IP Phone 1150E No IP Phone 2001 Yes, with extra key restrictions IP Phone 2002 Yes, with extra key restrictions IP Phone 2004 Yes, with extra key restrictions IP Phone 2007 Yes, with extra key restrictions IP Audio Conference Phone 2033 Yes, with extra key restrictions IP SoftPhone 2050 Yes, wi
Customizing your IP Phone 1220—advanced features 3. Press the Enter key. 4. At the prompt, enter your user ID. 5. Press the Enter key. 6. At the prompt, enter the home Station Control Password (SCPW). If the user ID is not found locally, the message Locating Remote Server appears. Note: After three failed logon attempts, wait for an hour before you try to log on again. Alternatively, contact your system administrator to reset your password. For more information, see “Assigning an SCPW” on page 61.
Customizing your IP Phone 1220—advanced features An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1220 Office phone, provides less information than the IP Phone 1220 because it has fewer display lines. When an IP Softphone 2050 logs on as a remote phone to an IP Phone 1220 office phone, the information display is arranged differently, but all the information is visible at one time.
Customizing your IP Phone 1220—advanced features Logging off Virtual Office While working on a remote phone, you can log off of Virtual Office using the following steps. 1. Press the Services key. (Services) 2. Press the Up or Down keys to scroll, and select Virtual Office Logout. 3. Press the Enter key.
Operating your IP Phone 1220 Operating your IP Phone 1220 This section describes how to operate your IP Phone 1220. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List.
Operating your IP Phone 1220 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the Up key to access the symbols. 8. Press the Left or Right keys to move to a specific symbol. 9. Press the Choose soft key to select a symbol. 10. Press the Next soft key to submit your changes. Table 9 on page 81 describes the soft key editing functions on the IP Phone 1220. Table 9: Editing soft key description Soft key Description Cancel Cancel Action.
Operating your IP Phone 1220 • “Using the Personal Directory” on page 92 • “Using Predial” on page 92 • “Using AutoDial” on page 93 • “Using Ring Again” on page 95 • “Using Last Number Redial” on page 96 • “Using Speed Call” on page 97 • “Using System Speed Call” on page 98 • “Using HotLine” on page 98 • “Using Intercom Calling” on page 99 Using the Callers List The Callers List logs all incoming calls. The Callers List can store up to 100 entries.
Operating your IP Phone 1220 Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Del Yes 2. Press the Del soft key. No or 3. Press the Yes soft key to confirm the entry deletion.
Operating your IP Phone 1220 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. Del Yes 4. Press the Del soft key. No 5. Choose Yes to delete the entire Callers List or or Choose No to return to the previous screen Using the Redial List The Redial List logs upto 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial numbers.
Operating your IP Phone 1220 Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Del Yes 2. Press the Del soft key. No or 3. Choose Yes to confirm the entry deletion. or Choose No to return to the previous screen without entry deletion.
Operating your IP Phone 1220 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. Del Yes 1. Press the Del soft key. No 2. Choose Yes to confirm the deletion of the entire Redial List. or or Choose No to return to the previous screen without deletion. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Lift the handset. 2. Dial the number. 3.
Operating your IP Phone 1220 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 2493 3. Listen for the dial tone and dial the number. 4. When the called party answers, lift the handset. 5. To end the call, return the handset to the cradle or or Press the Goodbye key.
Operating your IP Phone 1220 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. or or If a headset is connected, press the Headset key. 2. Dial the number.
Operating your IP Phone 1220 Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. (Mute) (Mute) The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. 1. Lift the handset. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. 1.
Operating your IP Phone 1220 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key. Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the Corporate Directory, press the Directory key and select Corporate Directory.
Operating your IP Phone 1220 3. Press the Dial soft key to dial the resulting number. Dial Note: If no match occurs to the search query, start a new search or change the information in the initial search. Cancel or Press the Cancel soft key to exit without dialing. Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all phones.
Operating your IP Phone 1220 Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, press the Directory key, and select Personal Directory. 1. Press the Up or Down keys to scroll, and select a name in the Personal Directory. Dial 2. Press the Dial soft key to dial the resulting number. Directory or or Press the Directory soft key to exit without dialing.
Operating your IP Phone 1220 Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. Clear No or 2. To erase all numbers, press the Clear soft key. Reenter the numbers to dial. or To change one number at a time, press the Delete soft key to backspace. Reenter the number. 2493 3. Press a line key to dial the number. Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers.
Operating your IP Phone 1220 Storing an AutoDial number Use the following procedure to store an Autodial number. AutoDial 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the phone number (including access code) to store on the selected AutoDial key. AutoDial 3. Press the AutoDial key a second time to store the number on the selected key.
Operating your IP Phone 1220 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone rings when the person you called becomes available. Activating Ring Again Use the following procedure to activate Ring Again. 1. Dial a number. The called party does not answer or you receive a busy tone. Ring Again 2. Press the Ring Again soft key. or or Enter the Ring Again Activate Flexible Feature Code.
Operating your IP Phone 1220 Ring Again 2. Press the Ring Again soft key to automatically dial the number. Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again 1. Press the Ring Again soft key a second time. or or Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 1. To redial using the handset, lift the handset and press the line (DN) key.
Operating your IP Phone 1220 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently called phone numbers. Storing a Speed Call number Use the following procedure to store a Speed Call number. SpcCtl 1. Press the SpcCtl soft key. The triangular icon flashes to indicate programming mode. 2. At the prompt, enter a one-, two-, or three-digit code (0-999). 3.
Operating your IP Phone 1220 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. 1. Lift the handset. 2. Press the System Speed Call soft key. SScUsr SScCtl or or Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number. Using HotLine Use the Hot Line feature to automatically dial a number.
Operating your IP Phone 1220 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call. 1. Lift the handset. Intrcm 2. Press the Intrcm key. 3. Dial the one- or two-digit code for the intercom group member. Answering an intercom call during a call (Non-intercom group line) Use the following procedure to answer an intercom call during a call.
Operating your IP Phone 1220 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. 1. Lift the handset. or or Press the Handsfree button on the left side of the handset. or or Press the line (DN) key beside the LCD indicator as it flashes. or or Press the Headset key if a headset is connected to your IP Phone.
Operating your IP Phone 1220 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. AutoAns 1. Press the AutoAns key. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. AutoAns 1. Press the AutoAns key. Note: Calls are not forwarded to the voice message service. Using Call Pickup Use the Call Pickup feature to pick up calls in your pickup group or another pickup group from your IP Phone.
Operating your IP Phone 1220 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. 1. Lift the handset. 2. Press the GrpPkp soft key. GrpPkp or Enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Phone. Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group. 1. Lift the handset. 2. Press the DN Pickup key.
Operating your IP Phone 1220 3. Dial the DN of the IP Phone that is ringing (and does not belong to your call pickup group). If the pickup DN or group number is invalid (you hear an overflow burst tone and the screen displays Goodbye and try again); press the Goodbye key.
Operating your IP Phone 1220 Placing a call on hold Use the following procedure to place a call on hold. 1. Press the Hold key. (Hold) The LCD indicator flashes beside the line on hold. Note: Enabling Automatic Hold automatically places the active call on hold when you answer the second call. Retrieving a call on hold Use the following procedure to retrieve a call on hold. (Hold) or 1. Press the Hold key to place an active call on hold.
Operating your IP Phone 1220 CallWait 2. Press the Call Waiting key. Returning to the original call Use the following procedure to return to the original call. 1. Press the Hold key to place the second call on hold. (Hold) or (Goodbye) or Press the Goodbye key to end the second call. 2. Press the line (DN) key associated with the first call. Transferring a call Use the Transfer feature to redirect a call to the appropriate person.
Operating your IP Phone 1220 Trans 3. When that IP Phone rings or a person answers the call, press the Trans soft key. The calling party is connected to the appropriate person. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. 1. If the called party does not answer the transferred call, press the line (DN) key (next to the LCD indicator) to reconnect to the calling party.
Operating your IP Phone 1220 Trans 3. Press the Trans soft key. or Replace the handset before the extension answers. or Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered. 1. Lift the handset to reconnect to the calling party. Trans 2.
Operating your IP Phone 1220 2. Press the Goodbye key. (Goodbye) The caller connects to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park 1. During an active call, press the Park soft key twice. The call is parked on your DN.
Operating your IP Phone 1220 Park 3. Press the Park soft key. Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the Trans soft key. Trans Conf or or Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternative DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Press the Transfer soft key.
Operating your IP Phone 1220 Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. 1. Lift the handset. Park 2. Press the Park soft key. 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specific time, it rings back to your IP Phone or to the attendant.
Operating your IP Phone 1220 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Display 1. Press the Display key. 2. Press the flashing line (DN) key. The call waiting information appears. If you use another feature, you can use the Display key to access information associated with those feature keys.
Operating your IP Phone 1220 Activating Call Forward Use the following procedure to activate Call forward or change the call follow number Fwd.. 1. Press the Fwd soft key. or Lift the handset and enter the Call Forward All Calls Activate FFC. or 2. Dial the DN to which you want to forward your calls. Fwd.. 3. Press the Fwd soft key. Deactivating Call Forward Use the following procedure to deactivate Call Forward. Fwd.. 1. Press the Fwd soft key.
Operating your IP Phone 1220 Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Fwd.. 1. Press the Fwd soft key twice. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that originate outside your IP Phone system (External Calls) ring at your IP Phone. You cannot forward the currently active call. Forwarding internal calls only Use the following procedure to forward internal calls only.
Operating your IP Phone 1220 Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. IntForward 1. Press the IntForward key. or or Lift the handset and enter the Internal Call Forward Deactivate FFC. Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward 1. Press the IntForward key twice.
Operating your IP Phone 1220 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. You hear a dial tone. 5. Dial your DN. or or To reinstate call forward to the previous call forward number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the # key.
Operating your IP Phone 1220 2. If you call from an IP Phone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key.
Operating your IP Phone 1220 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 117 • “Setting up a Conference Call” on page 117 • “Using Conferee Selectable Display” on page 118 • “Using Group Call” on page 120 Using Call Join Use the Call Join feature to connect a new caller to an active call. This connection creates a conference (conversation involving more than two parties) between the two callers and yourself. Conf 1.
Operating your IP Phone 1220 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold. Instead of dialing a number, you can press the Directory key, and use the Corporate Directory or Personal Directory, Redial List, and Callers List to find and dial the number of the person you want to add to the conference call. You can talk to the called person privately without being heard by the party on hold. Conf (Goodbye) 3.
Operating your IP Phone 1220 Viewing active conferees Use the following procedure to view active conferees. ConfDsp 1. During a conference call, press the Confdsp key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Phones involved in the conference. 2. Press the Goodbye key. If configured, the Conference Count Display returns an updated count of conferees. The LCD indicator turns off.
Operating your IP Phone 1220 (Goodbye) 3. For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. or For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key. Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.
Operating your IP Phone 1220 Note: During a group call, only the person who initiated the group call can put the call on hold. Answering a group call Use the following procedure to answer a group call. 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your IP Phone. — If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker.
Operating your IP Phone 1220 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. MakeSetBsy 1. Press the MakeSetBsy key. or or Lift the handset, and enter the Make Set Busy Activate FFC. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. MakeSetBsy or 1.
Operating your IP Phone 1220 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1220. In a hotel environment guests can access the following services: • “Configuring Automatic Wake-Up” on page 123 • “Activating Message Registration” on page 125 • “Using Maid Identification” on page 127 • “Using Room Status” on page 129 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
Operating your IP Phone 1220 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hours followed by the minutes. For example, to configure the time to 7:30 a.m., enter 0730; to configure it to 9:45 p.m., enter 2145. 4. Press the Goodbye key. (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 1. Lift the handset. 2.
Operating your IP Phone 1220 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a confirmation tone if your query matches the preset time. To enter the time in a 24-hour time format, enter the hours followed by the minutes. For example, to configure the time to 7:30 a.m., enter 0730; to configure it to 9:45 p.m.
Operating your IP Phone 1220 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. MRK 3. Press the MRK key. Changing meter Use the following procedure to change a meter. MRK 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Dial the correct meter count. 4. Press the * key. MRK 126 5. Press the MRK key.
Operating your IP Phone 1220 Resetting a meter to zero Use the following procedure to reset a meter to zero. MRK 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the * key. MRK 4. Press the MRK key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in your room. Entering cleaning status Use the following procedure to enter cleaning status. RMK 1.
Operating your IP Phone 1220 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear the interrupted dial tone. 4. Press the * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. RMK 128 6. Press the RMK key.
Operating your IP Phone 1220 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. RMK 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.
Operating your IP Phone 1220 Changing the status of a room Use the following procedure to change the status of a room. RMK 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.
Operating your IP Phone 1220 Paging Features The IP Phone 1220 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 131 • “Using Radio Page” on page 131 • “Using Voice Call” on page 134 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the IP Phones. The IP Phones must reaccess the page trunk. 1.
Operating your IP Phone 1220 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1. Lift the handset. 2. Dial the Radio Paging Access FFC. You hear the paging tone (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, you hear the ringback tone. The paged party can use any IP Phone to enter a Radio Paging Answer FFC and their own DN number. (Goodbye) or 4.
Operating your IP Phone 1220 2. Dial the Radio Paging Access FFC. You hear the ringback tone. The paged party can use any IP Phone to enter a Radio Paging Answer FFC, and their own DN number. (Goodbye) or 3. If your call remains unanswered for a preset time period, during which you hear a 15-second high-pitched tone, followed by silence, press the Goodbye key or replace the handset. Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN.
Operating your IP Phone 1220 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. 1. Lift the handset. VceCall 2. Press the VceCall key and make the announcement. 3. Press the Goodbye key. (Goodbye) Responding to a voice call Use the following procedure to respond a voice call. 1. Your IP Phone rings once and the caller's voice transmits through your speaker.
Operating your IP Phone 1220 • “Using Enhanced Override” on page 137 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. 1. Dial a number. You receive busy tone. EnhOvr 2. Press the EnhOvr key. or or Enter the Override FFC. The person in the targeted call receives a tone for approximately 1 second. After the Override feature joins you to the call, a short tone repeats every 16 seconds. (Goodbye) 3. To terminate the call, press the Goodbye key.
Operating your IP Phone 1220 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. 1. Dial a number. You receive busy tone. EnhOvr or 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. The called party receives a tone. You receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed. 3. Return the handset to the cradle. 4.
Operating your IP Phone 1220 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. EnhOvr or 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. EnhOvr or 3. Press the EnhOvr key again. or Enter the Override FFC again.
Operating your IP Phone 1220 Using Centrex Services You can use a few Centrex services from your IP phone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 138 • “Using AutoDial Transfer” on page 138 Using Centrex or Exchange Line Switchhook Flash Use the Centrex or Exchange Line Switchhook Flash feature during an active call to use Call Transfer or Three-Way Calling. CentrexSHF 1.
Operating your IP Phone 1220 Autodial 2. Press the AutoDial key to call the number desired. 3. Press the Goodbye key to end the call. (Goodbye) Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available.
Operating your IP Phone 1220 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. 1. Press the Trans soft key. Trans Conf or or Press the Conf key. 2. Dial the SPRE code followed by 83, or dial the Call Trace FFC to automatically reconnect. Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account.
Operating your IP Phone 1220 or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a call in progress Use the following procedure to charge a call in progress. Trans Conf or 1. Press the Trans soft key. or Press the Conf soft key. The call is placed on hold. Charge 2. Press the Charge soft key.
Operating your IP Phone 1220 or or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 2498 Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. Trans 1. Press the Transfer soft key. The call is placed on hold. Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC.
Operating your IP Phone 1220 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key. Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 1. Press the Conf soft key.
Operating your IP Phone 1220 Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. or 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 144 5. Press the Conference soft key.
Operating your IP Phone 1220 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two linked IP Phones enable one person to signal the other. The person signaled hears a buzz. 1. Press the Buzz key. Buzz The IP Phone linked to your IP Phone buzzes as long as you press the key. Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. PrvRls 1. Press the PvRls soft key during a call.
Troubleshooting Your IP Phone 1220 Troubleshooting Your IP Phone 1220 This section provides basic information about troubleshooting your IP Phone 1220 if Virtual Office causes a problem. For additional help, see “How to get help” on page 21. Virtual Office Table 10 on page 146 lists error messages and describes actions to correct the causes.
Troubleshooting Your IP Phone 1220 Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed message Probable cause Action Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked from Login Three failed attempts to enter the correct Station Control Password.
Troubleshooting Your IP Phone 1220 Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed message Probable cause Action Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote IP Phone 1120E or a IP Softphone 2050 from an IP Phone 1140E(some restrictions apply). Go to an IP Phone 1120E or a IP Softphone 2050 and try again, or consult your local system administrator. Incorrect User ID entered. Enter correct User ID.
Troubleshooting Your IP Phone 1220 Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed message Server Unreachable (2) Probable cause Action Network problem. Notify system administrator if the problem persists. Flexible Feature Codes Use Table 11 on page 149 to track and organize the FFCs assigned to features by your system administrator.
Troubleshooting Your IP Phone 1220 Table 11: Flexible Feature Codes (Part 2 of 2) FFC 150 Feature FFC Feature Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log
IP Phone 1200 Expansion Module IP Phone 1200 Expansion Module This section provides information about the LCD Expansion Module (12key self-labeling) supported by IP Phone 1220. The LCD Expansion Module is a hardware accessory that connect to the IP Phone and provides additional line appearances and feature keys.
IP Phone 1200 Expansion Module Figure 6: LCD Expansion Module (12-key self-labeling) 152
IP Phone 1200 Expansion Module Table on page 153 provides a description of the keys and components of the LCD Expansion Module. Table 12: LCD Expansion Module keys descriptions Key or components Description User-defined feature keys The keys on the Expansion Modules are programmable, with LCD labels. The system administrator programs these keys as either memory, line, or intercom keys. A steadily lit icon beside a programmable line key indicates that the line is active.
IP Phone 1200 Expansion Module 154
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX. Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your IP Phone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term offhook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).
Index Index A Configuring New Call Indication 48 About the IP Phone 2004 155 Configuring Preferred Name Match 49 Accessing display diagnostics 43 Accessory Expansion Module 11 Adjusting volume 40 Answering a call 100 Applications 26 Configuring the Area Codes 50 Configuring the Callers List log 47 Configuring the Local Tools Menu 70 Area Code Setup 50 Configuring the name display format 57 AutoDial Transfer 138 Context-sensitive soft keys 24 Automatic Wake-Up 123 Corporate Directory 90 B Custo
Index Ethernet ports 11 Local Dialpad Tone 44 Expansion Module 151 Logging off Virtual Office 79 Logging on to Virtual Office 76 F Feature display 156 M Fixed key 156 Maid Identification 127 Flexible Feature Code (FFC) 156 Making a call 81 Flexible Feature Codes 149 Managing calls during a call 103 G Managing calls while away from your desk 111 Goodbye key 27, 156 Managing calls while busy at work 122 H Managing calls while not on a call 100 Getting started 23 Headset key 27 Hold key 26
Index P Status messages 158 Paging tone 157 Switchhook 158 Password Admin 29 Switching from handset mode to handsfree 89 Performing Diagnostics 46 Placing a call on hold 104 Power over Ethernet 11 Privacy Release 145 Q Quit key 27 R Radio Page 131 Redial 27 Regulatory and safety information 12 Retrieving a call on hold 104 Ringback/ring tone 157 Room Status 129 S Second Page Functionality 10 Selecting a language 42 Selecting a local dialpad tone 44 Self-labeled line/programmable feature keys 24 S
Index Using Internal Call Forward 113 Using Last Number Redial 96 Using Make Set Busy 122 Using Off-hook dialing 86 Using On-hook dialing 87 Using Predial 92 Using Remote Call Forward 114 Using Ring Again 95 Using Speed Call 97 Using System Speed Call 98 Using the Callers List 82 Using the Corporate Directory 90 Using the Redial List 84 Using the soft keys 80 Using the telephone dialpad 80 Using Timed Reminder Recall 106 Using Virtual Office 75 Using Virtual Office on your ffice IP Phone 78 Using Virtual O
Nortel Communication Server 1000 Nortel IP Phone 1220 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
