Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.
Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 1 Before you start 2 What you’ll need to do programming 2 Using Buttons 3 Using the buttons under the display 5 The programming overlay 5 A map for working in programming 7 Starting and ending a session 10 Ending a session 10 Frequently used programming operations 13 Changing the time and date on the display 13 Adding or changing a system speed dial 15 Changing the name of a telephone 18 Changing the name of a line 20 Maki
ii / Contents Viewing information about a call on the display 31 Using Call Information for a particular call 31 Displaying Call Information before or after answering 32 Displaying Call Information for a call on hold 32 Making Call Display information appear automatically at a telephone 32 Changing which information is shown first about a call 33 Picking up a call ringing at another telephone 33 Answering any ringing telephone using Directed Pickup 34 Answering a ringing telephone using Group Pickup 34 Cha
Contents / iii Making calls 46 Choosing a line using a line button 48 Line pools 48 Using a line pool to make a call 49 Programming a memory button with a line pool feature code 49 Changing how you dial your calls 49 Using Standard dial 50 Using Automatic dial 50 Using Pre-dial 50 When the internal number you have called is busy 51 Priority Call 51 Making a priority call 51 Giving a telephone the ability to make priority calls 51 Using Ring Again 52 Turning on Ring Again 52 Canceling Ring Again 52 Time sa
iv / Contents Holding a call exclusively 64 Using Call Queuing 64 Transferring calls 65 Using the transfer feature 65 Transferring a call 65 Transferring external calls 65 Canceling a transfer 66 Using Camp-on 67 Parking a call 69 Retrieving a parked call 69 Using Call Park 69 Using Callback 70 Forwarding your calls 71 Forwarding your calls to another Norstar telephone 71 Canceling Call Forward 71 Using Call Forward at your telephone 71 Overriding Call Forward 72 Changing the automatic Call Forward setti
Contents / v Sending messages using the display 82 Sending a message 82 Canceling a message you have sent 82 Viewing your messages 83 Replying to a message 83 Removing items from your message list 83 Viewing messages you have sent 84 Using Voice Call 85 Making a Voice Call 85 Muting Voice Call tones 85 Answering a Voice Call without touching your telephone 85 Preventing Voice Calls to your telephone using Voice Call Deny 86 Canceling Voice Call Deny 86 Tracking your incoming calls 87 Using Call Log 87 Cal
vi / Contents Moving line buttons 98 Changing the type of ring 99 Adjusting the Ring volume 99 Hiding the message or calls indication 99 Restoring the messages and calls indication 99 User Preferences 101 Using User Preferences 101 Changing button programming 102 Changing User Speed Dial 104 Changing Call Log options 105 Changing how calls are dialed 105 Changing the language used on the display 105 Making the display lighter or darker 105 Changing the telephone’s ring 106 Telephone features 109 Naming a
Contents / vii ISDN network features 115 Nortel DMS-100 switch 115 AT&T (Lucent) 5ESS switch 115 Siemens EWSD switch 116 Using System features 119 Using alternate or scheduled services 119 Preventing certain calls from being made 119 Making additional telephones ring 119 Changing the lines used by outgoing calls 119 Turning Services on and off 119 An example of how to turn on a Service manually 121 Turning Services on and off using feature codes 121 Viewing the active Services from a two-line display tele
viii / Contents Wait for Dial Tone 134 Using pulse dialing for a call 134 Using your Norstar system from an external location 135 Controlling access to your Norstar system 135 Direct inward system access 136 Class of Service 136 Maintaining security 136 Accessing Norstar remotely over the public network 136 Tones 137 Using Class of Service passwords 137 Changing your Class of Service 138 General System features 139 Set profile 139 Line profile 139 Pulse or tone dialing 139 Disconnect supervision 139 Incom
Contents / ix Testing the telephone speaker 147 Testing the power supply to a telephone 147 Common feature displays 149 Index 153 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.
x / Contents Norstar-PLUS Modular ICS 2.
Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs.
2 / Getting started with Norstar There are four ways to customize and maintain your Norstar system: Initial programming is done for you by your installer or customer service representative. It deals mostly with how the system interacts with lines, telephones, and other equipment. Your programming as a system coordinator changes how features work for the system, as needed. It requires a system coordinator password.
Getting started with Norstar / 3 features do not work. Do not use the main reception telephone for programming because you may lose incoming calls. Using Buttons The two-line telephone you use for everyday calling is also used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration. M7310 M7324 The next illustration numbers the buttons that are used for both day-today communication and programming on the M7310.
4 / Getting started with Norstar 9 8 1 5 7 2 6 3 4 4 1 Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. 2 Display Shows instructions for everyday calling as well as for programming. 3 Display buttons Have a variety of uses. The current use is shown on the display above each button. 4 Memory button Dials a number or feature code stored on the button.
Getting started with Norstar / 5 Using the buttons under the display The three display buttons are used both for telephone features and programming, but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are OK, CHANGE or COPY. In this guide, display button instructions are underlined.
6 / Getting started with Norstar Placing the programming overlay Norstar Programming Overlay Heading Show Back Next Norstar Programming Overlay Heading Show Back Next Shows you the heading for the current level Moves you one item back at the current level Norstar Programming Overlay Heading Show Back Next Shows you the first setting within the level Moves you one item forward at the current level Programming buttons are active or inactive at different stages of programming.
Getting started with Norstar / 7 A map for working in programming The programming maps on the following two pages show the headings you’ll see when you move through the display menu after pressing and entering the password (the default password is or ). Also, the maps show you the choices under each menu heading. ƒ••Ç؈ÏÈÌ ÅΘȈ ¤‹fl›fl ••ÊȘ‰ A Basic password can be used with a limited number of feature codes, including and the codes for turning call services on and off.
Terminals & “ Enter digits or Press see LIST ≠ Show set:_ ‘ to ˆ (go to next item) ≠ ˆ ˆ ˆ Restrictions Telco features User prefernces ˆ Name Capabilities (go to next level) (go to previous item) (go to previous level) – Key to Navigation: Norstar-PLUS Modular ICS 2.
P0857846 Issue 02 to ˆ *MICS-XC only Companion* Reg.
10 / Getting started with Norstar Starting and ending a session As system coordinator the first steps in making any change to the Norstar system are always the same. ƒ ••Ç؈ÏÈÌ ••¤flfl‹›› ÅΘȈ ¤‹fl›fl Press . Press It’s the same as pressing . Press ( ). Press RETRY to re-enter the password if it is entered wrong. The display shows the first of the seven headings available for administration programming. ÅΘȈ is the password, unless the password has been changed.
Getting started with Norstar / 11 Press DNs to see the specific extensions where programming changes have not taken effect yet. Items will disappear from the list as they are updated. Record any changes you make in the Programming Record. If there is a problem with the system, the installer needs to see a history of the changes you have made. Also remember to inform people in your office of any changes you have made that affect them.
12 / Getting started with Norstar Norstar-PLUS Modular ICS 2.
Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index. Changing the time and date on the display ƒ ••°›fl‹ ••ÊȘ‰ ¤¤‡›¤ ıÅÍÈÇ ¤‹fl›fl ÅΘȈ Press . Press as (which is the same ). Press ( ( ) or ) The passwords can be changed. See “Using passwords” on page 124 for more information. In this example, you are changing the time to 1:30 p.m.
14 / Frequently used programming operations Press NEXT. Press CHANGE. Press the dial pad buttons to enter the year. Press NEXT. Press CHANGE. Press the dial pad buttons to enter the month. Use numbers for the months: 01 is January; 12 is December. Press NEXT. Press CHANGE. Press the dial pad buttons to enter the day. Press ® to end your session. The clock also controls the schedules used for services such as ringing and routing services.
Frequently used programming operations / 15 Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code. To change a speed dial that already exists, follow the same steps. The new programming will overwrite the previous number and settings. ƒ ••¤flfl‹›› ¤‹fl›fl Begin the programming session Press Press Press Choose a speed dial code Press Press Press . . . ‘ ≠ ‚⁄ three times. . .
16 / Frequently used programming operations ‘ Select a line for the speed dial code Press . Press CHANGE to see your options: Use prime line, a specific line (for example Use line: 01), a line pool (for example Pool code:71), or Use routing tbl. Stop pressing CHANGE when the display shows the prime line again. In this example, the system selects the prime line automatically (the most common choice), to dial speed dial code 01.
Frequently used programming operations / 17 Press the telephone’s numeric dial pad button that has the first letter of the name until the display shows the letter you want. Press -->. Use the dial pad and --> until you have the entire name. The name can be up to 16 characters long, including spaces. Press # on the numeric dial pad to add spaces. Press . ® – ‘ Press Or you can press dial number . ‘ , then to end your session.
18 / Frequently used programming operations Changing the name of a telephone ƒ ••¤flfl‹›› ¤‹fl›fl Begin the programming session Press Press Press . ≠ . Change the name of a telephone Press . Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 221. If the set has already been given a name, it will appear after DN: on the display. Press ≠ ‘ then . This is the name the display will show if you don’t change it. Press CHANGE.
You can also press telephone, or press heading. P0857846 Issue 02 – – Frequently used programming operations / 19 once to continue programming this twice to return to the Terminals and Sets Norstar-PLUS Modular ICS 2.
20 / Frequently used programming operations Changing the name of a line ƒ ••¤flfl‹›› ¤‹fl›fl Begin the programming session Press Press Press Change the name of a line Press Press . . . ‘ ≠ . . Enter the three-digit number of the line you want to name. In this example, it’s line 002. ≠ This is the name the display will show if you don’t change it. Press . Press CHANGE. Decide what name you want to give to the line.
Frequently used programming operations / 21 Press –– ® to end your session. You can also press once to continue programming this line, or press twice to return to the Lines heading. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.
22 / Frequently used programming operations Making changes to Call Forward No Answer ƒ ••¤flfl‹›› ¤‹fl›fl Begin the programming session Press Press Press . . . ≠ Change where a call goes when there is no answer Press . Enter the internal number (DN) of the telephone or voice mail extension. In this example, it’s 225. ≠ ≠ ≠ If the set has been given a name, it will appear on the display. Press Press Press . . . Press CHANGE and enter the internal number where you want the calls to be sent.
Frequently used programming operations / 23 Use the CHANGE button to choose the number of times the telephone will ring before it is forwarded. Your choices are 2, 3, 4, 6 and 10 rings. – – You can also press this telephone, or press and Sets heading. P0857846 Issue 02 to continue programming capabilities for four times to return to the Terminals Norstar-PLUS Modular ICS 2.
24 / Frequently used programming operations Making changes to Call Forward on Busy ƒ ••¤flfl‹›› ¤‹fl›fl Begin the programming session Press Press Press . . . ≠ Change where a call goes when a telephone is busy Press . Enter the internal number (intercom number) of the telephone extension. In this example, it’s 225. ≠ ≠ ‘ ≠ If the set has been given a name, it will appear on the display. Press Press Press Press . . . .
Frequently used programming operations / 25 Change the Do Not Disturb on Busy feature When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. ƒ ••¤flfl‹›› ¤‹fl›fl Begin the programming session Press Press Press . . . ≠ Change Do Not Disturb on Busy Press . Enter the internal number (intercom number) of the telephone extension. In this example, it’s 225.
26 / Frequently used programming operations For more information on Call Forward and similar settings, see “Forwarding your calls to another Norstar telephone” on page 71. What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Redirect calls coming in on a line. See “Turning on Line Redirection” on page 74.
Answering calls Answering an incoming call There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You will not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you will see only a flashing line button. There are many possible combinations, depending on how your system is set up.
28 / Answering calls º º º º What line indicators mean Flashing on and off for equal lengths of time There is an incoming call on the line. Flashing on and off more quickly You have placed a call on hold. Flashing on for longer than off Someone else has put a call on hold on that line. On, not flashing You are connected to the call on that line or the line is in use elsewhere. Off The line is free. Rings you may hear A double beep every ten seconds A call has been camped to your telephone.
Answering calls / 29 Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to the call. There is no telephone that can receive a call on line 001 so the system has transferred it to you. The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you. For other displays, see “Common feature displays” on page 149.
30 / Answering calls Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using . See “Moving line buttons” on page 98. ƒ•°⁄ Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can also program features onto CAP module buttons.
® Answering calls / 31 ƒ While you are on a call, do not press to end a feature you are using. If you do, you will disconnect the call. Use instead. Hearing aid compatibility The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.
32 / Answering calls Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Tip - Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called. Displaying Call Information before or after answering To find out who is calling or to display information about your current call: • Press • Press call. ƒ°⁄⁄ £ .
Answering calls / 33 the call. Your installer or customer service representative can program telephones to have automatic Call Display. Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Norstar system that the call is on. For each telephone, you can determine which information is displayed first.
34 / Answering calls Answering any ringing telephone using Directed Pickup ƒ‡fl You can answer any telephone that is ringing in your Norstar system. ƒ‡fl • Press . • Enter the internal number of the ringing telephone. Call Pickup cannot be used to answer private lines. To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup.
Answering calls / 35 Changing a telephone’s pickup group Telephones can be put into and taken out of pickup groups. You will need the programming template found at the front of this guide. See Getting started with Norstar for more information. 1. Press ƒ••¤flfl‹›› ¤‹fl›fl ≠ ≠ ‘ 2. Press password). . (the default System Coordinator 3. Press and enter the internal number of the telephone you wish to program. 4. Press 5. Press twice. five times. 6.
36 / Answering calls answering does not have to appear or ring at the telephone you are using. Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative. ƒ°‚‚ Answering a call using Trunk Answer • Press . Tip - If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.
Answering calls / 37 If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. Tip - More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to five other people using separate Answer buttons for each person.
38 / Answering calls Disconnecting one party You can disconnect one party from a conference and continue talking to the other. On an M7208, M7310 or M7324 telephone: • Press the line button of the call that you want to disconnect. The call that you want to keep is automatically put on hold. • Press • Press the line button of the held call to speak to the remaining person. ® . The call is disconnected. On an M7100 telephone: ƒ£‹ ˙ ® ˙ • Press , to place one caller on hold.
Answering calls / 39 Splitting a conference You can talk with one person while the other person is on hold. On an M7208, M7310 or M7324 telephone: • Press the line button of the person you want to speak to. The other person is automatically put on hold. On an M7100 telephone: • Press • Press ƒ£‹ ˙ . The first party is on hold. , if necessary, to switch parties. You can re-establish the conference. ƒ‹ • Press . • Take the held call off hold. This is not necessary for the M7100 telephone.
40 / Answering calls You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFER or entering the Transfer feature code. You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference. For other displays, see “Common feature displays” on page 149.
Answering calls / 41 You must also turn on Handsfree for a telephone to be able to use a headset. Answering calls without lifting the receiver • Press the line button for the ringing call. (This step is not necessary if you have a prime line assigned to your telephone.) • Press . The telephone’s internal microphone and speaker are automatically turned on. © Handsfree is not available for an M7100 telephone. Tip - Direct your voice toward the telephone.
42 / Answering calls Changing a handsfree to a regular call • Lift the receiver. Using Handsfree © The indicator next to is solid when you have Handsfree turned on. It flashes when you mute the microphone. Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. Your caller's voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller's speech.
≠ ≠ ‘ Answering calls / 43 3. Press and enter the internal number of the telephone you wish to program. 4. Press 5. Press twice. three times. 6. Choose a setting at Handsfree: using the CHANGE button. There are three ways to set Handsfree for an individual telephone: Handsfree is not available to the telephone. You can make or answer a call without having to pick up the receiver or press .
44 / Answering calls ¤‹fl›fl ≠ ≠ ‘ 2. Press password). (the default System Coordinator 3. Press and enter the internal number of the telephone you wish to program. 4. Press 5. Press twice. four times. 6. Choose a setting (Yes or No) at HF answerback: using the CHANGE button. Turning Privacy on or off for a call ƒ°‹ Lines in your system can be configured to have automatic privacy.
Answering calls / 45 Making a call private If a line is programmed to not have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation. • Press ƒ°‹ . Checking the length of a call using Call Duration Timer By pressing ƒ‡‡ ƒ‡‡ , you can see how long you spent • on your last call, or • how long you have been on your present call.
Making calls There are many ways to make a call. Depending on programming and the type of call, these are the ways to make a call: • Pick up the receiver and dial. The Norstar system supports three methods of dialing. See “Changing how you dial your calls” on page 49. • Pick up the receiver, press a line button, and dial (if the call is not on your prime line). • Press and dial (to talk without using the receiver). See “Using Handsfree/Mute” on page 40.
Making calls / 47 Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 52) or Message (page 82) feature, or press PRIORITY to make a priority call. You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. The telephone you are calling has Do Not Disturb turned on.
48 / Making calls The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls. Press YES to use Ring Again. Press NO to send a message. See “Sending messages using the display” on page 82 and “Turning on Ring Again” on page 52. Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again. Press YES to send a message.
Making calls / 49 Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool. Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use. ƒfl› Using a line pool to make a call • Press • Enter a line pool access code. ƒfl› . If you have a free internal line, you can make a call using a line pool without entering the feature code first.
50 / Making calls • Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Using Standard dial Standard dial lets you make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press . © You cannot use Standard dial on an M7100 telephone unless you pick up the receiver first.
Making calls / 51 When the internal number you have called is busy ƒfl· Priority Call If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. ƒfl· Making a priority call • Press . • Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on blocking calls see “Stopping calls” on page 110.
52 / Making calls The party you are calling has eight seconds to decide whether to accept or reject your priority call. The telephone you are calling has already received a priority call or is unable to receive priority calls. You can make a priority call only while your telephone displays: ƒ¤ Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone.
Making calls / 53 Displays You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Press YES to use Ring Again. Press NO if you prefer to send a message. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.
54 / Making calls Norstar-PLUS Modular ICS 2.
Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, incoming line groups, answer or Handsfree/ Mute cannot be used as autodial buttons. If the power to your Norstar system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory.
56 / Time savers for making calls If you select a line before pressing the autodial button, the call will go out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 telephone, an external autodialer can only be programmed using a line and not a line pool. Tip - If you do not include a line selection in an autodial number, the call will use your prime line (if you have one).
Time savers for making calls / 57 Press the memory button you want to program. ˙ ˙ Enter the number you want to program onto the button, then press . Enter the number you want to program onto the button, then press or OK. You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits. The number is stored on the button. For other displays, see “Common feature displays” on page 149.
58 / Time savers for making calls ≠ ‘ ≠ ‘ • Press . • Press • Press • Press • Press CHANGE to choose Y (Yes) or N (No). three times. The display shows Restrictions. twice. . The display shows Allow last no:. Displays The last number you dialed was a speed dial number that displayed a name rather than the number. The number will be dialed correctly, but you cannot see it. You have not dialed an external telephone number since the last power interruption or system reset.
Time savers for making calls / 59 ƒ‚ Making a speed dial call You can quickly dial external telephone numbers that have been programmed onto speed dial codes. ƒ‚ • Press . • Enter the appropriate two-digit speed dial code. Changing and adding System Speed Dials System Speed Dial codes are numbered from 01 to 70. The system coordinator assigns numbers to System Speed Dial codes for the entire system. See “Adding or changing a system speed dial” on page 15.
60 / Time savers for making calls Enter the telephone number you wish to program exactly as you would if you were dialing it normally. When you are finished, press or OK. ˙ You have entered a code outside the code range (01-70 for system, 71-94 for personal). There is no number stored on the speed dial code you have dialed. If you want to program a line or line pool selection for this speed dial number, select the line or line pool.
Time savers for making calls / 61 ƒfl‡ Saving a number • Press while you are still on the call. Saved Number Redial records a maximum of 24 digits. ƒfl‡ ƒ•‚ Dialing a saved number • Press when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ) to check the last number before you dial it. Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones.
62 / Time savers for making calls Norstar-PLUS Modular ICS 2.
Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. ˙ On the M7100 telephone, alternates between two lines; one active, one on hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.
64 / Handling many calls at once • When the person you were talking to returns you will hear them through your telephone speaker. Lift the receiver and talk. Tip - If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/ Mute feature instead of Listen on Hold. Holding a call exclusively ƒ‡· You can put a call on Exclusive Hold so that it can be retrieved only at your telephone. • ƒ‡· ƒ˙ Press or .
Transferring calls Using the transfer feature ƒ‡‚ Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. ƒ‡‚ Transferring a call • Press . • Call the person to whom you want to transfer the call. • If you want to talk to the person to whom you are transferring the call, wait for them to answer, and speak to them before proceeding. • When you are ready to complete the transfer, press ® or JOIN.
66 / Transferring calls When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line. While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature.
Transferring calls / 67 You entered an invalid internal number. Press RETRY and enter the number again. The external caller you were transferring hung up before the transfer was complete. Press JOIN to transfer the call on line 001 to telephone 221. Press RETRY if, after talking to the person at extension 221, you decide to transfer the call to someone else. The telephone to which you are trying to transfer a call is out of service. You cannot transfer the call because of telephone or line restrictions.
68 / Transferring calls Each Norstar telephone can handle only one camped call at a time. Displays You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the CALLBACK button or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver. The person to whom you redirected a call has Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBACK button or the line button to reconnect to the call.
Transferring calls / 69 ƒ‡› Parking a call You can suspend a call so that it can be retrieved from any telephone in your system. ƒ‡› • Press . • Use the Page feature ( ) or press PAGE to announce the retrieval code displayed by your telephone. ƒfl‚ Retrieving a parked call • Select an internal line. (On the M7100 telephone, pick up the receiver.) • Dial the Call Park retrieval code.
70 / Transferring calls Displays The person you were talking to has already parked your call. You cannot park the same call. You have attempted to use Call Park with no active call on your telephone. If the call you wish to park is on hold, reconnect to it before you park it. You have entered an invalid retrieval code. There was no call on the retrieval code you entered. You have tried to park a conference call. Split the conference and park the calls separately.
Forwarding your calls Forwarding your calls to another Norstar telephone • ƒ› ƒ› Press and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system. ƒ£› Canceling Call Forward • Press . ƒ› Using Call Forward at your telephone When you use , all calls go to the destination you select, regardless of how Forward on busy and Forward no answer are programmed.
72 / Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call Forward settings for a telephone Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming. For step-by-step instructions, see “Change where a call goes when there is no answer” on page 22.
Forwarding your calls / 73 Telephones that have Forward on busy active can still receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call.
74 / Forwarding your calls Displays There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone. Your calls are being forwarded to telephone 221. Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. For other displays, see “Common feature displays” on page 149.
Forwarding your calls / 75 If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing or OK. If you press or OK before all the lines light up, those lines not lit will not be redirected. ˙ ˙ Tip - The line chosen for redirecting calls on other lines can still be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it.
76 / Forwarding your calls 6. Press CHANGE to select Y (Yes) or N (No). Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press ƒ••¤flfl‹›› ¤‹fl›fl ≠ ≠ “ . 2. Press password). (the default System Coordinator 3.
Forwarding your calls / 77 You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Enter a valid line pool access code. You have attempted to redirect a line, but someone else has already redirected that line. Press or OVERRIDE to override the previous redirection and redirect the line as you wish. • You have attempted to redirect calls on an incoming line group.
78 / Forwarding your calls How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward.
Communicating in the office ƒfl‚ Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. ƒfl‚ Making a page announcement • Press . • Choose a page type. Page types are: ⁄ ¤ ‹ through the telephone speakers (internal page) through an external speaker (external page) both internal and external (combined page) • If necessary, choose a zone. • Make your announcement. • Press ® .
80 / Communicating in the office Activating and deactivating the ability to page You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press ƒ••¤flfl‹›› ¤‹fl›fl ≠ ≠ ‘ . 2. Press password). (the default System Coordinator 3. Press and enter the internal number of the telephone you wish to program. 4. Press 5. Press twice. seven times. The display shows Paging. 6. Press CHANGE to select the setting: Y (Yes) or N (No).
Communicating in the office / 81 Your installer will program whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. Tip - Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones. Displays Enter the desired page zone number (0- 6) or press ALL. You have entered a page zone code that is not between 0 and 6. Select the type of page you want.
82 / Communicating in the office Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature. Sending messages using the display The Messages feature allows you to leave a message on the display of another Norstar telephone, and lets you know if you have any messages waiting.
Communicating in the office / 83 ƒflfi Viewing your messages You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages. On a telephone with a one-line display • Press • Press ƒflfi • £ . The display shows the first message. or to move through your messages. On a telephone with a two-line display • Press MSG. The display shows the first message you received.
84 / Communicating in the office On a telephone with a two-line display • Press ERASE. Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. ƒ⁄ • Press . • Press SHOW to display your first sent message. • Press NEXT to move through your sent messages. Displays You have entered an invalid number when attempting to cancel a message. You have cleared an external message from your message waiting list.
Communicating in the office / 85 You have no line button free with which to reply to a message. There has been no number programmed for the voice message center. Contact your voice messaging service provider. Your are at the beginning of your list of messages. Press NEXT to move through your messages. You are trying to send a message to a user whose message waiting list is full. You have tried to send a message but your telephone's list of sent messages is full.
86 / Communicating in the office Tip - Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call. Preventing Voice Calls to your telephone using Voice Call Deny • ƒ°° Press . Voice calls will ring like regular internal calls. Your other calls proceed normally. ƒ£°° Canceling Voice Call Deny • Press . Displays Dial the internal number or press the internal autodial button of the person to whom you want to speak.
Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you will be able to capture information about incoming callers in your call log.
88 / Tracking your incoming calls services provided by your local telephone company and the caller’s local telephone company. To use the features on the following pages, your telephone must be have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. ƒ•°› Call Log options You can select the type of calls that will be stored in your Call Log.
Tracking your incoming calls / 89 automatically deletes the oldest Call Log item when a new call is logged. To enable autobumping • Press ƒ°⁄fi . To disable autobumping • Press ƒ£°⁄fi . Viewing your Call Log ƒ°⁄¤ To view your log ƒ°⁄¤ • Press . The display shows the number or previously read items (old) and the number of new, unread items (new) in the log. • Press items. • Press or RESUME to display the last item you viewed, the last time you viewed your Call Log.
90 / Tracking your incoming calls If you accidentally erase an item, you can retrieve it. ˙ ® • Press an item. • Press or UNDO immediately after accidentally erasing to exit. Making a call using Call Log You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call.
Tracking your incoming calls / 91 • Enter your four-digit password. If you forget your Call Log password, it can be deleted in programming. See “Using passwords” on page 124. ƒ•°fi Changing your Call Log password ƒ•°fi • Press . The display reads Old passwrd:. • Enter your old password. The display reads New passwrd:. • Enter your new four-digit password. The display reads Repeat New:. • Re-enter your password.
92 / Tracking your incoming calls / indicates that the stored number has been shortened to its final 11 digits. Press or MORE to display additional information about the call. √ One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log. Hold or release your active call before entering Call Log. The external line is in use. The repeat call counter, shown along with time and date, indicates the number of calls you have received from the same caller.
Tracking your incoming calls / 93 Using Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line. To find out if your external voice message service will work with Norstar, or if you have any problems with your service, contact your voice message service provider.
94 / Tracking your incoming calls Norstar-PLUS Modular ICS 2.
Customizing your telephone ƒ•‚ ƒ•‚ Finding out what a button does using Button Inquiry You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing . On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button. Displays The display shows the number and name of the line. Press SHOW to view the redirection status of the line.
96 / Customizing your telephone The number of contrast levels available varies from one telephone model to another. Changing the language on the display You can select the language used on the display of each Norstar telephone. Norstar supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English.
Customizing your telephone / 97 • ƒ•‡ The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with except (Language Choice) and (Contrast Adjustment). ƒ•fi‚⁄ Tip - When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. ƒ•⁄ ˙ Erasing a feature button • Press . • Press the feature button.
98 / Customizing your telephone ƒ ˙ ˙ Press the button you want to check. Press or EXIT when you are finished. Enter the number you want to program and press . To erase the button, just press . Enter the number you want to program and press OK. To erase the button, just press or OK. ˙ For other displays, see “Common feature displays” on page 149.
Customizing your telephone / 99 The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. ƒ•fl Changing the type of ring You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. ƒ•fl ⁄¤‹› • Press . • , Press seconds. • Repeat until you hear the ring you prefer, then press or OK. , , or NEXT.
100 / Customizing your telephone Norstar-PLUS Modular ICS 2.
User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the employee’s telephone, you can go into programming on the telephone nearest you to make the change.
102 / User Preferences User Preferences programming is also available under the heading User Preferences in Terminals&Sets in the main body of programming. Sub-headings in User Preferences User prefernces Model Button prgrming User speed dial Call log opt’ns Dialing opt’ns Language Display cntrst Ring type ≠ Changing button programming • Press at Button prgrming. The display shows the number of buttons on the telephone (an example is shown in Displays at the end of this section).
User Preferences / 103 Button numbering used with User Preferences programming M7100 telephone M7310 telephone B01 M7208 telephone M7324 telephone B12 B11 B20 B19 B28 B27 B14 B13 B22 B21 B30 B29 B16 B15 B24 B23 B32 B31 B18 B17 B26 B25 B34 B33 B01 B06 B02 B07 B03 B08 B04 B09 B05 B010 B01 B13 B02 B14 B01 B03 B15 B02 B04 B16 B03 B05 B17 B04 B06 B18 B05 B07 B19 B06 B08 B20 B07 B09 B21 B08 B10 B22 B11 B23 B12 B24 CAP module B01 B13 B25 B37 B02 B14
104 / User Preferences The display buttons used in button programming. Moves you out of a setting without making any changes to it. CANCL CLR Erases the button. TEL# Programs the key as an autodial number for an internal or an external number. If it is an external autodial number, you have to choose a line, line pool, or the routing table for the call to use. CHANGE Used when you are setting up an external autodial number. Press CHANGE until you see the type of line or pool you want the number to use.
User Preferences / 105 The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code will not work. To change a system speed dial code, see “Adding or changing a system speed dial” on page 15. ≠ Changing Call Log options • Press • Press CHANGE until you see the option you want to use. For Call Log options see “Call Log options” on page 88.
106 / User Preferences Changing the telephone’s ring • At Ring type:, press CHANGE until you see the option you want to use. Descriptions for ringing options are found on the Telephone Feature Card or in “Changing the type of ring” on page 99. Displays There are ten memory buttons and twelve dual memory buttons on the telephone you are viewing. Press to begin looking at what’s on each button. ‘ A line appears on the button. You cannot store a feature or number on it.
User Preferences / 107 Either nothing is stored on the button or you have just cleared the button by pressing CLR. The button is occupied by the Handsfree feature. You cannot store a feature or number on it. For other displays, see “Common feature displays” on page 149. P0857846 Issue 02 Norstar-PLUS Modular ICS 2.
108 / User Preferences Norstar-PLUS Modular ICS 2.
Telephone features Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers' telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Step-by-step instructions for adding or changing the name of a telephone or a line are in “Changing the name of a telephone” on page 18.
110 / Telephone features Stopping calls from ringing at your telephone using Do Not Disturb (DND) ƒ°fi Stopping calls ƒ°fi You can stop calls from ringing at your telephone by pressing . Only priority calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring. Refusing to answer a call While you are on a call, you can refuse to answer a second call (including a priority call). • Press ƒ°fi while your telephone is ringing.
Telephone features / 111 Using Background Music ƒ°fl ƒ°fl Listen to music through your telephone speaker by pressing . Your installer or service representative makes this feature available to all telephones in programming. You will need to supply a music source, such as a radio, and have it attached to your ICS. In accordance with U.S.
112 / Telephone features Norstar-PLUS Modular ICS 2.
ISDN terminals and services Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. By using Basic Rate Interface (BRI), your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer and Internet access.
114 / ISDN terminals and services File transfer The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem. Telecommuting Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give highspeed access to information resources at the office. Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution.
ISDN terminals and services / 115 Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. ISDN network features Selected ISDN network features can be used from a Norstar telephone. Your central office switch (ISDN network) determines which features are available to you. Nortel DMS-100 switch Call Forward Call Forward lets you forward your calls to an external telephone number.
116 / ISDN terminals and services • Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Canceling Call Forward • Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line). • Press • Press •fi⁄ ® . Listen for a series of tones. .
ISDN terminals and services / 117 • Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Canceling Call Forward • Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line). • Press • Press P0857846 Issue 02 •‡‹ ® . Listen for a series of tones. . Norstar-PLUS Modular ICS 2.
118 / ISDN terminals and services Norstar-PLUS Modular ICS 2.
Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three services, and the six schedules available to each service, are customized for you by your installer or customer service representative.
120 / Using System features • Manual allows you to turn the service on and off at any time from a control telephone using a feature code. • Automatic allows you to use the preassigned stop and start time for a service. You are still able to start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you will use the start and stop times programmed by your installer or customer service representative.
Using System features / 121 An example of how to turn on a Service manually You may have Ringing service (your night service) set up to run according to the Night Schedule. You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually. You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press ƒ••¤flfl‹›› ¤‹fl›fl ‘ ≠ ≠ ≠ . 2. Press password). 3.
122 / Using System features To turn a Service on • Enter the appropriate feature code from a control telephone. • For Restriction and Routing service you also have to enter the System Coordinator or Basic password. • Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on. • Press OK to select the setting, or press QUIT to exit the feature without making any changes.
Using System features / 123 Viewing the active Services from a one-line display telephone ƒ°‡‚ £ ® • Press Service. • Press • Press Displays . The display shows the first active to move through the active schedule. to exit. £ ® You are viewing the active Services. Press or NEXT to see the other active Services. Press or EXIT to quit. £ The name of the current Restriction service schedule is displayed. Press or NEXT to see the other Ringing service schedules.
124 / Using System features You have entered the Show Services feature code and there is no active Service. • There is a Service active in your system. Press or LIST to view the active Services. For other displays, see “Common feature displays” on page 149. Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule.
Using System features / 125 If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. The password is a one to six-digit number. It is advised to make your password at least six digits long for security reasons. If you press CHANGE but do not enter a new password, the existing password is erased. Anyone can then access programming without a password.
126 / Using System features Changing passwords You will need the programming template found at the front of this guide. See Getting Started for more information. ƒ••¤flfl‹›› ¤‹fl›fl ‘ ≠ ‘ ≠ ‘ ≠ 1. Press . 2. Press password). (the default System Coordinator 3. Press four times. 4. Press at Passwords. 5. Press until you see Progrming pswds ˆ. 6. Press . 7. Press until you see the name of the password you want to change. 8. Use , CHANGE and the dial pad to enter the new password.
Using System features / 127 Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant's desk. You can have up to five direct-dial telephones for your Norstar system. It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone.
128 / Using System features Any number of telephones can be assigned to call the direct-dial telephone. Tip - The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative. The Norstar system cannot verify that the number you assign as an external direct-dial telephone is valid. Check the number before assigning it as a direct-dial telephone, and call the direct-dial telephone after you’ve assigned it in order to test it.
3. Press Using System features / 129 ≠ ≠ ≠ ‘ at Terminals&Sets. 4. Enter the internal number of the telephone you wish to program and press . The display reads Capabilities. 5. Press 6. Press . until the display reads Hotline. 7. Press CHANGE to select the type of call the hotline will make: None, Intrnl, or Extrnl. Internl assigns an internal number. External assigns an external number.
130 / Using System features Partial prevents: • programming autodial buttons • programming user speed dial numbers • programming feature buttons • moving line buttons • changing the display language • changing dialing modes (Automatic Dial, Pre-Dial, and Standard Dial) • using Voice Call Deny • saving a number with Saved Number Redial Full, in addition to the restrictions outlined for Partial lock, prevents: • • • • changing Background Music changing Privacy changing Do Not Disturb using Ring Again • •
Using System features / 131 Turning the auxiliary ringer for a telephone on or off You will need the programming template found at the front of this guide. See Getting Started for more information. 1. Press ƒ••¤flfl‹›› ¤‹fl›fl ≠ ≠ ≠ ‘ . 2. Press password). 3. Press (the default System Coordinator at Terminals&Sets. 4. Enter the internal number of the telephone you wish to program and press . The display reads Capabilities. 5. Press 6. Press . until the display shows Aux. ringer. 7.
132 / Using System features Preventing a telephone from using Link Link can be restricted at individual telephones. You will need the programming template found at the front of this guide. See Getting Started for more information. ƒ••¤flfl‹›› ¤‹fl›fl ≠ ≠ ‘ ≠ ‘ • Press . • Press password). • Press and enter the internal number of the telephone you wish to program. • Press • Press • Press • Press • Press CHANGE to choose Y (Yes) or N (No). (the default System Coordinator . three times.
Using System features / 133 ƒ°‚° Long Tones The Long Tones feature lets you control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. ƒ°‚° • While on a call, press . • Press the dial pad buttons to produce the appropriate tones. Each tone sounds for as long as you hold down the button. Long tones can be used on any call except a conference call.
134 / Using System features For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/Stop, then the internal number on one external autodial button. Press the autodial button once to dial the company number. When you hear the automated attendant, press the autodial button again to dial the internal number. The Run/Stop symbol (fl) uses one of the 24 spaces in an autodial or speed dial sequence.
Using System features / 135 Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network. An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office.
136 / Using System features Direct inward system access Control access to your Norstar system with direct inward system access (DISA). Access to your Norstar system from the public telephone network should always be controlled with DISA.
Using System features / 137 Remote access is possible only on lines that your installer or customer service representative programs to auto-answer calls. • To use features on a remote Norstar system, press followed by the feature code. Even if you are calling from a Norstar system, press instead of . • ƒ In certain situations, you may experience lower volume levels when using Norstar remotely. Tones You may hear some of the following tones while accessing Norstar remotely.
138 / Using System features restriction filters and remote package associated with their Class of Service password apply, rather than the normal restriction filters and remote package. COS passwords are programmed by either your customer service representative or installer. Users should memorize their COS passwords instead of writing them down. Employees' COS passwords should be deleted when they leave the company. Typically, each user has a separate password.
General System features The following features are available for the entire Norstar system. Set profile Set profile lets you view but not change the programming settings for each Norstar set. You can access Set Profile from any M7310 or M7324 telephone, even while you are on a call. ƒ••Í‰Ê • Press . • Enter the internal number of the telephone whose programming you want to review. • Use BACK, SHOW and NEXT to navigate through the settings.
140 / General System features allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision. Incoming line groups Lines can be assigned to an incoming line group to provide line concentration for incoming calls. You can then assign the incoming line group to appear at a telephone rather than each individual line. This frees up memory buttons for programming features or autodial numbers.
General System features / 141 Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk Answer. A telephone may have buttons assigned for lines 001 to 003, but have only lines 001 and 002 programmed to ring as well.
142 / General System features telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used. Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal service.
General System features / 143 Memory buttons Memory buttons are the buttons with indicators on the M7208, M7310, and M7324 telephones, and the dual buttons without indicators on the M7310 telephone. There is also a single memory button, without an indicator, on the M7100 telephone. Memory buttons can be used as answer, autodial, line, incoming line group, and programmed feature buttons. Line, incoming line group, intercom and answer buttons must have indicators.
144 / General System features Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Substitutes for display buttons Display button OK QUIT ADD SHOW CANCEL VIEW OVERRIDE BKSP ˙ ® • £ £ £ £ √ Dial pad button All displays listed in this book are shown as they appear on the two-line display.
Troubleshooting Using the alarm telephone An alarm telephone displays Norstar's system alarm codes, should they occur. It is a Norstar telephone with a two-line display (M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone. Reporting and recording alarm codes If an alarm message appears on the alarm telephone's display: • Record the alarm number. • Press TIME and record the time displayed.
146 / Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. ƒ°‚fi ˙ • Press • Press TEST or • Adjust the contrast for the telephone display so you will be able to see the test results clearly. Enter a number to change the contrast or press DOWN and UP. • Press OK or . ˙ The display shows Display test. to go ahead with a display test. to go ahead with the test.
Troubleshooting / 147 Pressing any button or hanging up ends the test. Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. ƒ°‚fi ˙ • Press shows Headset test. • Press TEST or , then £ or NEXT until the display to go ahead with a headset test. You should hear dial tone through the headset. The volume will be reset to a default level during the test. Pressing any button ends the test.
148 / Troubleshooting Norstar-PLUS Modular ICS 2.
Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given access to it in administration programming. You have taken more than 15 seconds to press a button in response to a display. You have entered a feature code that is used by an application program that your system does not have.
150 / Common feature displays You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On the M7100 telephone, just lift the receiver. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. For an explanation of Ring Again, see “Using Ring Again” on page 52. The person to whom you camped the call did not answer it. The call has come back to you.
Common feature displays / 151 You have used the Call Queuing feature without picking up the receiver. Auto Handsfree has not been assigned to your telephone. You must use the receiver or to answer a call. © You are receiving a priority call. If you are on another call, inform the person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds).
152 / Common feature displays The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.
Index Symbols § Long Distance symbol 149 ¤ Link symbol 131 › Pause symbol 132 fi Programmed Release symbol 133 fl Run/Stop symbol 134 ‡ Wait for Dial Tone symbol 134 A access Class of Service 137 external lines 141 Norstar from outside the system 135 remote 136 using a COS 136 using a DISA 136 Access denied 149 ADD 144 administration password (see System Coordinator password) administration programming 2 Alarm 61-4-2 145 alarm codes, reporting and recording 145 alarm telephone 145 Allow calls 110 allow red
154 / Index using intercom line for 56 using Last Number Redial 58 Autodial full 56 automatic Call information 32 Call Log 87 dial 50 Handsfree 43 Hold 63 release of a line (see Disconnect Supervision) Automatic Call Back, ISDN terminal feature 116 Automatic Call Forward changing settings 72 Automatic Recall ISDN terminal feature 116 Automatic Telephone Relocation 109, 139 auxiliary ringer 130 display 4, 5 dual memory 4 erasing programmed features 97 Feature 4 Handsfree/mute 43 Hold 4 Last Number Redial 5
Index / 155 ISDN network feature 115, 116 overriding 72 programming 22, 72 to voice mail 73 using 71 Call information automatic 32 changing what is shown first 33 displaying information 31 getting information for a call on hold 32 getting information for a current call 32 Call Log 87 Autobumping 88 automatic 87 calling from within 90 deleting log items 88 logging a call manually 88 options 88, 105 password 90–91 canceling 91 changing 91 set 87 using 87 Call Park 69 Call Pickup Directed Pickup 34 Group Pick
156 / Index removing yourself from 39 splitting 39 using the Conference feature 37 contrast adjustment 95 control telephone 122, 129 customizing CAP 30 customizing your telephone adjusting ring volume 99 Button Inquiry 95 changing ring type 99 contrast adjustment 95 User Preferences 101 D date and time changing 13 displayed instead of messages 99 displaying 45 length of a call 45 deleting Call Log items 88 messages from list 83 programmed features 97 Denied in admin 149 desktop conferencing using ISDN 113
Index / 157 testing 146 time and date 45 distinctive rings 99 DN (see internal numbers) DND 68 DND from 28 DND transfer 28 DNs 11 Do Not Disturb 110 canceling 110 on Busy 25, 73 using 110 Do not disturb 47, 52, 66 DRT 28 dual memory button 4 E ending a call 30 Enter code 97 Enter digits 56, 60 Enter zone 81 entering names and numbers 16 erasing Call Log items 89 messages from list 83 programmed features 97 Evening Sched 124 Exchanged 98 Exclusive Hold 51, 64 Expensive route 47 external access to Norstar 1
158 / Index •‡ •°¤ ‡fl £°fi °fi ‡· •‹ £°‚¤ °‚¤ •°‚fl ‡⁄ °‚° ‡° •°· •· °‚› •fi‚⁄ •fi‚¤ •fi‚‹fi fl› °›£°› ⁄£⁄ ⁄ flfi Contrast Adjustment 95 Dialing Modes 49 Directed Pickup 34 Do Not Disturb canceling 110 turning on 50, 110 Exclusive Hold 64 Feature Button programming 96 Group Listening 40 canceling using 40 Hide message display 99 Host System Dialing Signals Link 131 Long Tones 133 Pause 132 Programmed Release 133 Run/Stop 133 Wait for Dial Tone 134 Language English 96 French 96 Spanish 96 Last Number Redi
Index / 159 °‚fi°‚fi °‚fi °‚fi °‚fi °‚fi ••ÊȘ‰ ‡‡ °‚‚ Ë͉ •• £°° °° flfl Testing display 146 power supply 147 telephone buttons 146 telephone handset 146 telephone headset 147 telephone speaker 147 Time and 13, Date 125 Time 45 Trunk Answer 36 User Preferences 101, 125 Voice Call Deny canceling 86 using 86 Voice Call 85 fast busy tone 137 Feature button 4 Feature code 97 Feature moved 97 Feature timeout 149 features adjusting ring volume 99 Autobumping 88 autodial 55 auxiliary ringer 131 Background Musi
160 / Index ring type 99 Ringing service 119 Routing service 119 Saved Number Redial 60 sending messages using display 82 Set Lock 129 Speed Dial 58 Test a Telephone 145–147 Time and Date 125 Trunk Answer 35 User Preferences 101 Voice Call 85 Voice Call Deny 86 file transfer using ISDN 114 Forward denied 74 Forward> 74 forwarding calls 22 Call Forward 71 Call Forward delay 72 Call Forward No Answer 72 Call Forward on Busy 72 Do Not Disturb on Busy 73 Line Redirection 74–78 G Group 4 fax using ISDN applica
Index / 161 Incoming only 152 indicator incoming call 27 Installer programming 2, 10 Integrated Services Digital Network (see ISDN) Intercom 76 intercom using as the line for Autodial 56 Intercom # 56 internal numbers length of 140 internal page 79 Internet access using ISDN applications 115 Invalid code 60 Invalid code 134, 149 Invalid location 98 Invalid number 56 Invalid number 67, 70, 152 Invalid zone 81 ISDN (Integrated Services Digital Network) applications 113–115 broadcasting using 114 connecting t
162 / Index pool 48–49, 141 profile 139 Redirection canceling 75 using 74–78 Redirection, and Call Forward, differences 78 target 141 Line 001 waiting 150 Line denied 36, 47, 152 Line hung up 68 Line in use 151 Line Redirection 76 Line001 callback 29 Line001 hung up 67 Line001 to prime 29 Line001 transfer 150 Link using 131 Link, programming 132 LIST 104 listening on hold 63 log space programming 91 logging a call manually 88 Logit (see Call Log) long distance call indicator 149 using COS password 135 Long
Index / 163 Make calls first 152 making calls dialing modes 49 priority call 51 using a line button 48 using line pools 48 using Ring Again 52 with automatic Handsfree 43 memory buttons 4, 55, 143 Message denied 84 Message list 84 Message to 84 Messages canceling a sent message 82 hiding display 99 removing from list 83 sending, using the display 82 viewing 83 Messages & Calls 84, 92 Microphone muted 86 monitoring calls 36, 141 with CAP 30 line pool status 52 lines (see also Disconnect Supervision) 139 tel
164 / Index one button access to features 31 one button dialing (see Autodial) Outgoing line 77 overflow call routing 141 OVERRIDE 144 overriding Call Forward 72 P page external equipment 82 programming 80 shortcut codes 79 types 79 zones, programming 80 Page choice 81 Page timeout 81 Paging ALL 81 Paging busy 81 Park denied 70 Parked call 150 Parked on 70 parking a call retrieving 69 Parking full 70 password Basic 101, 125 Call Log 90–91 canceling 91 changing 91 changing 124 Class of Service 137 clearing
Index / 165 Basic password 2 customizing your Norstar 2 entering passwords 10 installer programming 2 personal programming 2 programming indicator 6 programming indicator 6 programming map 7–10 programming overlay 5 recording changes 1 starting and ending a session 10–11 understanding programming 1 changes, planning 2 features on buttons 96 Installer 10 lines changing the name of a line 109 using an Incoming Line Group button 27 log space 91 overlay 2, 5 system features Call Forward 22, 25 changing the nam
166 / Index R recording programming 1 redialing external number 57 Redir by 77 Redirect ring programming 76 Redirect∫denied 77 redirection loops, avoiding 78 refusing to answer second call 110 Release a call 68, 151 Release button 4, 30 Release calls 151 releasing accidentally 45 from conference 39 remote access 135–137 remote use Class of Service password 137 security 135 using lines and features from outside the system 135 replying to a message 83 reporting and recording alarms 145 Restr'n 123 Restricted
Index / 167 Select line(s) 77 Send message? 48 Service Modes (see Services) Service Modes ON 124 Service Schedules Evening Sched 124 Lunch Sched 124 Night Sched 124 Sched 4 124 Sched 5 124 Sched 6 124 Services overriding 124 Restriction service 119 Ringing service 119 Routing service 119 Trunk Answer 35 turning off and on using feature codes 121 viewing active schedules 122 Set Lock 129–130 set lock 130 Set locked 149 Set profile 142 shift button 4 SHOW 144 signal Link 131 Long Tones 133 Pause 132 Programm
168 / Index M7100, illustration 142 M7310, illustration 3 M7324, illustration 3 mounting on wall 144 moving 109 prime 127 prime telephone 28 testing 145–147 testing buttons 145, 146 display 146 ending a session 146 handset 146 headset 147 power supply 147 telephone 145 telephone speaker 147 Their list full 85 3 parties only 39 time and date changing 13 displayed instead of messages and calls 99 displaying 45 ƒ ••ÊȘ‰ , ƒ°‚fl 13 125 84 length of a call 45 time savers autodial 55 Saved Number Redial 60 Spe
Index / 169 V video surveillance using ISDN applications 114 videoconferencing and video using ISDN applications 113 VIEW 144 viewing active Services 122 Call Log 89 messages 83, 84 Voice Call 85–86 Voice call 86 voice mail accessing your Norstar system 93 using Call Forward 73 volume bar 144 control 144 W Wait for Dial Tone 134 wall mounting telephones 144 Y Your list full 85 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.
170 / Index Norstar-PLUS Modular ICS 2.
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After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.
