Norstar Voice Mail 4.0 FAX Set Up and Operation Guide Norstar is a trademark of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886629 Issue 1.
COPYRIGHT NOTICE This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documentation.
Contents Chapter 1 How to use this guide 1 Introduction 1 How this guide is organized 1 Conventions 2 What appears on the display 2 Prerequisites 2 Other documents 3 Chapter 2 Learning about FAX 5 Introduction 5 How FAX works 5 Who can use FAX 5 About Fax Mail 6 Message Notification 6 About the Virtual fax line 6 About Fax-on-demand 7 Call methods 7 About Fax Answering 7 About Fax Overflow 8 Fax System Group message (Fax Broadcast) 8 About FAX with CCR 9 About Norstar Voice Mail reports 9 Chapter 3 Set
ii Contents Chapter 4 Setting up and maintaining Fax-on-demand mailboxes 25 Introduction 25 About Fax-on-demand Mailboxes 26 Adding a Fax-on-demand Mailbox 26 Changing the parameters of a Fax-on-demand Mailbox 28 Choosing a Fax-on-demand call method 29 Adding a Fax message from a fax machine telephone 31 Adding a Fax message from a disk 32 Recording a Fax-on-demand Mailbox Greeting 34 Deleting and viewing fax selection numbers in a Fax-on-demand Mailbox 36 Including a Fax-on-demand Mailbox in CCR 36 Assig
Contents iii Dialing Translation Parameters 60 Setting the Dialing Translation Parameters 60 Dialing Translation Table Administration 62 Setting up a Dialing Translation Table 62 Reviewing the entries in the Dialing Translation Table 63 Finding an entry in the Dialing Translation Table 64 Changing an entry in the Dialing Translation Table 65 Deleting a Dialing Translation Table entry 66 Technician Created Dialing Translation Table 67 Creating the Dialing Translation Table file 67 Installing the Dialing Tra
1 How to use this guide Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up, and continue as an ongoing reference aid. This chapter tells you what to expect as you read this guide, and how information is presented.
2 How to use this guide Conventions As you work with this guide, you will notice that conventions are used to represent the words that appear on the Norstar two-line display telephone. Display command line text Any word or prompt that is part of the first line of the display appears in a different text. Example: Pswd: When you see a word in a different text, it represents the action you must take to proceed. Display button options text Words in the second line of the display appear in an underlined text.
How to use this guide 3 You must also have a good working knowledge of Norstar Voice Mail and Custom Call Routing. This guide assumes you know how to operate the different Norstar Voice Mail Feature Codes, are aware of Norstar Voice Mail programming, and know the Norstar Voice Mail terminology.
2 Learning about FAX Introduction Norstar Voice Mail is a fully automated receptionist service that offers call routing and message taking services. FAX works with Norstar Voice Mail to provide incoming and outgoing fax capability.
6 Learning about FAX About Fax Mail A fax document in a mailbox (with or without a voice introduction) is called a Fax message. Fax messages can be either voice introduced or non-voice introduced. This means the caller can leave a Fax message in a mailbox with or without an introductory message. The Fax message can later be retrieved by the mailbox owner and printed on a fax machine. An average Fax message, consisting of text only, uses 10 seconds of mailbox message time per page.
Learning about FAX 7 To add a fax line to an existing mailbox, refer to the Norstar Voice Mail Set Up and Operation Guide. About Fax-on-demand The Fax-on-demand feature allows a caller to retrieve documents that are stored in Norstar Voice Mail. These documents must be stored in special mailboxes called Fax-on-demand Mailboxes. A Fax-on-demand Mailbox contains a greeting and the documents you have stored. Documents stored in a Fax-on-demand Mailbox can be printed on any fax machine.
8 Learning about FAX About Fax Overflow A Fax Overflow mailbox is a mailbox for your fax machine. If the fax machine cannot answer an incoming fax call, Norstar Voice Mail answers the call and temporarily stores the Fax messages in the Fax Overflow mailbox. Later, when the fax machine is ready to print, Norstar Voice Mail will send the stored Fax messages to the fax machine. If Norstar Voice Mail cannot send the Fax messages on the first attempt, it will attempt to send the documents several more times.
Learning about FAX 9 About FAX with CCR Fax-on-demand can be used with Custom Call Routing (CCR) Trees. The Fax-on-demand functionality can be added to the CCR Tree by assigning the appropriate mailbox to a CCR Point. You can assign a Personal mailbox to a Leave Message Point. Incoming callers can then leave Fax messages in this Personal mailbox. To use Fax-on-demand, add a Fax Point to the CCR Tree and then assign a Fax-ondemand Mailbox to that Point.
Setting up and maintaining FAX 3 Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining FAX. This chapter describes these tasks.
12 Setting up and maintaining FAX Entering characters using the Norstar Dialpad You will enter characters on your Norstar dialpad to add the Fax Answering extension name, the Fax-on-demand mailbox name, the Fax Overflow Mailbox name, and a new member’s name to a Fax System Group List. The first time a numeric key is pressed, the Norstar set displays the first assigned letter. A second press of the same key changes the displayed letter to the second letter, and so on, cycling around to the first letter.
Setting up and maintaining FAX 13 Assigning a FAX System Station Identification name The FAX System Station Identification name is a text name that can be up to 16 characters. The FAX System Station Identification name can be a company name, a department, a location, number, or any other name. The name is transmitted to external fax machines at the beginning of all Fax messages. The FAX System Station Identification name will also be printed in the fax machine’s log files.
14 Setting up and maintaining FAX Ext: RETRY QUIT 7. Enter the Fax Answering extension number. The Fax Answering extension must be a valid Norstar DN. The Fax Answering extension can be set up with a Fax Overflow Mailbox for improved performance. Refer to "Adding a Fax Overflow Mailbox" on page 16. Note: The call is disconnected if the Fax Answering extension rings busy, does not answer the incoming call, or is not equipped with a Fax Overflow Mailbox. Fax ext: CHNG Fax name: Name: RETRY 8. Press NEXT.
. Press Setting up and maintaining FAX 15 ® to end this programming session. Each time a Fax message’s retry limit is reached, Norstar Voice Mail stops attempting to send the message and a non-delivery alarm message is generated. The messages that failed to be sent are shown in the non-delivery alarm message. The alarms will continue until the problem has been solved. Most delivery alarms are caused by fax machine problems such as a paper jam or the fax machine running out of paper.
16 Setting up and maintaining FAX Adding a Fax Overflow Mailbox A Fax Overflow Mailbox is a mailbox for your fax machine. If the fax machine cannot answer the incoming fax call, the call is answered by Norstar Voice Mail. The Fax messages received are stored in the Fax Overflow Mailbox. When the fax machine is ready to accept fax calls, Norstar Voice Mail will send the stored Fax messages to the fax machine. A Fax Overflow Mailbox should be added to each fax machine connected to the Norstar system.
Setting up and maintaining FAX 17 13. Press CHNG. Interval:1 OK Interval: RETRY 14. Enter the retry interval time and press OK. The default retry interval time is 1 minute. This is a two-digit field. The retry interval time is a value between one and 60 minutes. Interval:3 CHNG 15. Press OK. Repeat these steps for each new Fax Overflow Mailbox you want to add. 16. Press ® to end this programming session.
18 Setting up and maintaining FAX Changing the Fax Overflow Mailbox parameters You can change any parameter assigned to a Fax Overflow Mailbox. This does not include the mailbox number. If you need to change a mailbox number, you must first delete the mailbox and then add the new Fax Overflow Mailbox. For instructions about adding a mailbox, refer to "Adding a Fax Overflow Mailbox" on page 16. For instructions about deleting a mailbox, refer to "Deleting a Fax Overflow Mailbox" on page 19.
Setting up and maintaining FAX 19 Deleting a Fax Overflow Mailbox You can delete a Fax Overflow Mailbox at any time. When you delete a Fax Overflow Mailbox, an incoming fax transmission will meet a busy signal. Fax messages that were in the Fax Overflow Mailbox before it was deleted are automatically printed. To delete a Fax Overflow Mailbox: 1. Press Log: QUIT ƒ·°‹ . 2. Enter the System Coordinator Mailbox number and password and press OK. RETRY 3. Press MBOX.
20 Setting up and maintaining FAX Adding a Fax System Group List A Fax System Group List is used to send the same fax to all the members of a list. This eliminates sending the same fax several times. The maximum combined number of Voice and Fax Group Lists is 99. To add a Fax System Group List: 1. Press Log: QUIT Admin MBOX ƒ·°‹ . 2. Enter the System Coordinator Mailbox number and password and press OK. RETRY 3. Press OTHR. AA 4. Press GLIST. Admin CCR OTHR Group List Admin DEL CHNG 5.
Setting up and maintaining FAX 21 If you want to add fax members to the Group List, refer to "Adding fax machine members to a Fax System Group List" on page 21. For more information about Group Lists, refer to the Norstar Voice Mail Set Up and Operation Guide. Adding fax machine members to a Fax System Group List Members of a Fax System Group List are fax machines from other locations. These fax machines do not have to be connected to your Norstar system.
22 Setting up and maintaining FAX FINANCE CHNG 10. Press NEXT. FINANCE is an example of a Fax System Group List name. Fax dest: none POOL IC 11. Press LINE. Note: Pressing POOL selects a line within a line pool. Pressing IC selects an intercom line. If you press IC you must enter an extension number, accept the number and go to step 15. Line: RETRY 12. Enter the line, pool or intercom number and press OK.
Setting up and maintaining FAX 23 To send a Fax System Group message from your Norstar telephone: 1. Press ƒ·°⁄ . £ Pswd: OTHR RETRY 2. Enter your password and press OK or 1 new to retrieve your new Fax 3. Press PLAY or message. The fax identification number and any introductory voice content is played. 4 saved REC ADMIN ¤ . fl Note: If you want to send a saved Fax message, press until you find the saved Fax message you want to send. To use this feature a Fax message must exist in your mailbox.
4 Setting up and maintaining Fax-on-demand mailboxes Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining Fax-on-demand mailboxes.
26 Setting up and maintaining Fax-on-demand mailboxes About Fax-on-demand Mailboxes A Fax-on-demand Mailbox allows external callers to retrieve Fax messages from Norstar Voice Mail.
Setting up and maintaining Fax-on-demand mailboxes 27 Service class: RETRY OK 8. Enter the Class of Service. For information about Class of Service, refer to the Norstar Voice Mail Set Up and Operation Guide. Name: RETRY 9. Enter the Fax-on-demand Mailbox name and press OK. BKSP For information about how to enter the name, refer to "Entering characters using the Norstar Dialpad" on page 12. The Fax-on-demand Mailbox name is a maximum of 16 characters. Directory? NO 10. Press YES or NO.
28 Setting up and maintaining Fax-on-demand mailboxes Interval: RETRY 18. Enter the retry interval time and press OK. The default retry interval time is 10 minutes. This is a two-digit field. The retry interval time is a value between 01 and 60 minutes. Interval:15 CHNG 19. Press OK. Repeat steps 5 through 19 for each new Fax-ondemand Mailbox you want to add. 20. Press ® to end this programming session. Before you can use the Fax-on-demand Mailbox you must initialize it.
Setting up and maintaining Fax-on-demand mailboxes 29 To change a Fax-on-demand Mailbox parameter: 1. Press Log: QUIT ƒ·°‹ . 2. Enter the System Coordinator Mailbox number and password and press OK. RETRY 3. Press MBOX. Admin AA OTHR Mailbox Admin ADD DEL 4. Press CHNG. Mbox: DIR 5. Enter the Fax-on-demand Mailbox number. Password RESET QUIT 6. To select a parameter, press NEXT until the display shows the parameter you want to change.
30 Setting up and maintaining Fax-on-demand mailboxes To choose a call method and the number of Fax messages: 1. Press . 2. Press OTHR or Pswd: RETRY Log: QUIT ƒ·°⁄ • OK . £ 3. Enter the Fax-on-demand Mailbox number and . password and press OK or RETRY ° FaxOnDemand FAXES 4. Press ADMIN or Mailbox admin GREET PSWD QUIT 5. Press Method: Two call CHNG NEXT to choose the one-call method. 6. Press CHNG or In this display, Two represents the current call method.
Setting up and maintaining Fax-on-demand mailboxes 31 Adding a Fax message from a fax machine telephone You must enter a selection identification number when you add a Fax message from a fax machine telephone to a Fax-on-demand Mailbox. The selection identification number is used by callers to select the document they want to retrieve. Immediately after you add or update a Fax message in the Fax-on-demand Mailbox, verify that the Fax message has been received and is ready for customer use.
32 Setting up and maintaining Fax-on-demand mailboxes Adding a Fax message from a disk You can add or update a Fax message by loading the Fax message onto a 3.5" disk and inserting the 3.5" disk into the floppy disk drive of your Norstar applications server. This method will result in a cleaner outgoing fax and the process will be noticeably faster than adding a Fax message from a fax machine telephone.
Setting up and maintaining Fax-on-demand mailboxes 33 To add a Fax message from a disk: 1. Press Log: QUIT ƒ·°‹ . 2. Enter the System Coordinator Mailbox number and password and press OK. RETRY 3. Press OTHR until you see the FAX option. Admin MBOX AA 4. Press FAX. 5. Press LOAD. Fax Admin PARM Mbox: DIR QUIT 6. Enter the Fax-on-demand Mailbox number. A Fax-on-demand Mailbox must already exist in order to add the Fax message.
34 Setting up and maintaining Fax-on-demand mailboxes Num of pages: X CHNG 12. Press OK to accept the number of pages in the Fax message. Loading ... 13. The disk must contain only one Fax message file. When the file has been successfully loaded, you will see the display in step 14. File Loaded 14. If the Fax message file is loaded successfully the Norstar applications server beeps 3 times. If the Fax message file is not loaded successfully the Norstar applications server will beep twice.
Setting up and maintaining Fax-on-demand mailboxes 35 An example of a two-call method Fax-on-demand Mailbox greeting is: “Hello. You have reached Paddy’s Dance Studio fax information Hotline. You can receive information on class schedules and prices, registration forms and upcoming special events. To receive class schedules and prices, press . To receive registration forms, press . To receive information about upcoming special events, press .
36 Setting up and maintaining Fax-on-demand mailboxes Deleting and viewing fax selection numbers in a Fax-on-demand Mailbox You can delete or view a fax selection number using your Norstar two-line display telephone. If you delete a fax selection number, the Fax message that is associated with the fax selection number is also deleted. To delete or view a fax selection number in a Fax-on-demand Mailbox: 1. Press . 2. Press OTHR or Pswd: RETRY Log: QUIT ƒ·°⁄ • OK £ 3.
Setting up and maintaining Fax-on-demand mailboxes 37 Assigning a Home Fax Point You can assign the Home Point of a CCR Tree as a Fax Point. The Home Point is the first Point that callers get when they access a CCR Tree. For more information about the Home Point, refer to the Norstar Voice Mail Set Up and Operation Guide. If you assign the Home Point as a Fax Point, you cannot add any other Points to this CCR Tree.
38 Setting up and maintaining Fax-on-demand mailboxes Adding a Fax Point A Fax Point gives a caller access to a Fax-on-demand Mailbox. This mailbox provides a caller with single-digit access to a fax or list of faxes. If a CCR Tree does not already exist, you must create one. The Home Menu must exist before you can add a Fax Point. For information about adding Fax messages, refer to "Adding a Fax message from a fax machine telephone" on page 31 or "Adding a Fax message from a disk" on page 32.
Setting up and maintaining Fax-on-demand mailboxes 39 Path: RETRY OK 14. To save the Tree, press END and follow the instructions that appear on the display. 15. Press ® to end this programming session. For more information about designing, building, changing, saving or enabling a CCR Tree, refer to the Norstar Voice Mail Set Up and Operation Guide. Changing a Fax Point From CCR, you can change the Fax-on-demand Mailbox number and destination of a Fax Point.
40 Setting up and maintaining Fax-on-demand mailboxes Destination? PREV HOME DISC 12. Press PREV to return the caller to the previous point. Pressing HOME returns the caller to the Home Menu. Pressing DISC disconnects the call. Dest: CHNG 13. Press OK. Path: RETRY OK 14. To save the CCR Tree, press END and follow the instructions that appear on the display.
5 Troubleshooting FAX Introduction Troubleshooting FAX involves solving problems that are related to the FAX options. For troubleshooting information about other aspects of Norstar Voice Mail, refer to the Norstar Voice Mail Set Up and Operation Guide. Problems and solutions Callers cannot retrieve a fax from a Fax-on-demand Mailbox. If a caller cannot retrieve a Fax message from a Fax-on-demand Mailbox, check the following: 1. Verify that the mailbox is a Fax-on-demand Mailbox. 2.
42 Troubleshooting FAX A user cannot reply or send messages to other mailboxes. If a user cannot reply or send messages to other mailboxes, the user’s mailbox may be full. This means that too many voice and fax messages are being stored in the mailbox and the user must delete old messages from the mailbox. If this problem occurs too often, assign the mailbox a different class of service to give the user more mailbox space.
Troubleshooting FAX 43 A message indicates that faxes could not be sent from the Fax Overflow Mailbox. The message left in the General Delivery Mailbox is shown below: “The attached Fax message could not be printed to .” This message indicates that the maximum number of retries has been reached by the Fax Overflow Mailbox and the Fax message has still not been sent. If this occurs, you should: 1. Verify that the fax machine is still operable. 2.
44 Troubleshooting FAX Error messages While you are programming Norstar Voice Mail, an error message may appear on your Norstar telephone display. This section describes the Error Messages that are related to FAX. The Error Messages shown here are presented in alphabetical order. For a list of all Norstar Voice Mail Error Messages, refer to the Norstar Voice Mail Set Up and Operation Guide. Invalid ext Appears when an incorrect extension is entered. Check the DN length or use the Company Directory.
Troubleshooting FAX 45 Not available When a FAX feature is attempted after the FAX hardware has been removed or FAX has been disabled. Not set up When PRESET is selected before it has been set up. Rec too long Appears when a recorded message is too long. Message or greeting length for a mailbox is determined by the Class of Service. Speak up Appears when recording a greeting or message and the minimum volume level of Norstar Voice Mail is not met. Do not use Handsfree.
46 Troubleshooting FAX 01-08 > ccc**crr QUIT NEXT 6. Press DETAIL. 1: 2225 QUIT *** DSBL 7. Press NEXT until the Channel you want to disable is displayed. 3: 2227 QUIT NEXT *** 3: Not in sync QUIT NEXT ENBL 8. Press DSBL. 9. Press To re-enable the Channel: 1. Press ® to end this programming session. ƒ · ⁄ fi ¤¤¤‹‡‡¤ . Password: ∫∫∫∫∫∫∫∫∫∫∫RETRY 2. Enter the default password (ACCESS2). ACCESS∫Server BACK∫∫ ∫ADMIN 3. Press NEXT until you see the display in step 4.
6 Examples and Tips Introduction This chapter provides examples of different fax features and tips for using FAX. Examples of FAX set ups FAX can be set up to perform several different functions. How you choose to set up FAX depends on your requirements for fax storage and retrieval. The following examples describe how the different fax features are used by a small fictitious company called Paddy’s Dance Studio.
48 Examples and Tips The greeting on the registrar’s mailbox must contain information about how to send the Fax message. For example: ‚ “Hello. You have reached Paddy’s Dance Studio’s registration desk. To speak to the receptionist, press . To leave a message for the registrar, leave your name, telephone number and message after the tone. If you are calling from a fax machine telephone, you can register for a class by fax.
Examples and Tips 49 Setting up notification of a fax machine problem When a Fax message is sent to the Fax Overflow Mailbox and the retry limit is reached, the Fax message is automatically sent to the General Delivery Mailbox. The System Coordinator can then open the General Delivery Mailbox and forward the Fax messages to another fax machine connected to the Norstar system. The System Coordinator should check the General Delivery mailbox on a regular basis.
Appendix A: FAX Programming Record Before you begin • Make copies of the pages in this chapter you will need for recording more program settings. • When a telephone is used for programming, a Norstar two-line telephone must be used. Programming overview This overview provides a recommended approach to FAX programming. To use this overview: • Start at the top and progress down through the programming options. Determine which options require your attention.
52 Appendix A: FAX Programming Record Pre-installation checklist DN/mailbox number length 1 2 3 4 5 6 7 Installer’s name Installation date Model of office fax machine(s) DN or telephone number of office fax machine(s) Dialing Translation Parameters Long distance access code Area code Access code Reply translation FAX Set Up and Operation Guide Y N P0886629 Issue 1.
Appendix A: FAX Programming Record 53 Copy page before using if more sheets required. Mailbox Administration Mailbox number Extension* Name (1 to 16 letters) Type (check ✔ one) Fax-on-demand Fax Overflow * Applicable only for Fax Overflow Mailboxes P0886629 Issue 1.
54 Appendix A: FAX Programming Record Copy page before using if more sheets required.
Appendix A: FAX Programming Record 55 Copy page before using if more sheets required. Fax System Group Lists Group List number* (901 to 999) Type FAX Name (voice recording) Name (max. 16 letters) Line or Line Pool number and Telephone number of fax machine (1-30 digits) *The Group List leading digit may be changed from the default of 9. This is done by the Installer or System Coordinator during System initialization. P0886629 Issue 1.
Appendix B: Dialing Translation Introduction This chapter describes how to set up the Dialing Translation Table and how to set Dialing Translation Parameters.
Appendix B: Dialing Translation Telephone number Translation The Dialing Translation Table changes Network DNs into numbers that can be dialed on the local network. The Network DN form of a telephone number is the normal form in which the number appears. For example, on a business card a telephone number would read 403-555-5050. This number, in it’s Network DN form, must be translated into a number that can be dialed on the local telephone network.
Appendix B: Dialing Translation 59 A sample Dialing Translation Table taken from a site located in Mountainview, California. Sample Dialing Translation Table INPUT OUTPUT Explanation The Dialing Translation Table is empty. The local network in Mountainview supports 10 digit national dialing with recognized long distance charging. In situations like the Mountainview example, there is no need to build a Dialing Translation Table.
Appendix B: Dialing Translation Dialing Translation Parameters The Dialing Translation process is controlled by four parameters. In order for the Fax-on-demand two-call method to be functional, a value must be entered for the long distance access code and the area code parameters. Also, the reply translation parameter must be set to “Y” (yes) if you are using the Reply to Caller ID feature. The Dialing Translation Parameters are explained below.
Appendix B: Dialing Translation 61 Lg dst ac: none NEXT 5. Press CHNG. Lg dst ac: RETRY 6. Enter the long distance access code and press OK. Lg dst ac: xx CHNG 7. Press NEXT to continue. xx represents the long distance access code. Area code: none NEXT 8. Press CHNG. Area code: RETRY 9. Enter the area code and press OK. Area code: xxx CHNG 10. Press NEXT to continue. xxx represents the area code. Access cd: none NEXT 11. Press CHNG. Access cd: RETRY 12. Enter the access code and press OK.
Appendix B: Dialing Translation Dialing Translation Table Administration The System Coordinator is responsible for the creation and maintenance of the Dialing Translation Table. When using the Fax-on-demand two-call method, you must set up the Dialing Translation Table. Setting up a Dialing Translation Table To set up a Dialing Translation Table, you must enter an Input value and an Output value for each entry.
Appendix B: Dialing Translation 63 Reviewing the entries in the Dialing Translation Table You can review or check the entries in your Dialing Translation Table at anytime. To review your Dialing Translation Table entries: 1. Press 3. Press AA OTHR Dialing PARM QUIT Dial table ADD QUIT inval* . 2. Enter the System Coordinator Mailbox number and password and press OK. Log: QUIT RETRY Admin MBOX ƒ·°‹ °° . 4. Press TABLE. If Centrex is installed on your Norstar system, QUIT is replaced by NEXT. 5.
Appendix B: Dialing Translation Finding an entry in the Dialing Translation Table For convenience, the System Coordinator can locate a specific entry in the Dialing Translation Table. The Input value must be entered in order to find the entry. To find a specific entry in the Dialing Translation Table: 1. Press 3. Press AA Dialing PARM Dial table ADD . 2. Enter the System Coordinator Mailbox number and password and press OK. Log: QUIT RETRY Admin MBOX ƒ·°‹ OTHR QUIT °° . 4. Press TABLE.
Appendix B: Dialing Translation 65 Changing an entry in the Dialing Translation Table After a Dialing Translation Table has been built, you can change the Output value of an entry at any time. To locate the entry that you wish to change, refer to "Reviewing the entries in the Dialing Translation Table" on page 63 or "Finding an entry in the Dialing Translation Table" on page 64. Note: You cannot change the Input value of an entry.
Appendix B: Dialing Translation Deleting a Dialing Translation Table entry The System Coordinator can delete an entry in the Dialing Translation Table at any time. To locate the entry that you wish to delete, refer to "Reviewing the entries in the Dialing Translation Table" on page 63 or "Finding an entry in the Dialing Translation Table" on page 64. To delete an entry in the Dialing Translation Table: 1. Press 3. Press AA Dialing PARM OTHR QUIT Dial table ADD . 2.
Appendix B: Dialing Translation 67 Technician Created Dialing Translation Table In some instances the Dialing Translation Table can be very large and essentially the same for all Norstar Voice Mail systems in the same calling area. A Dialing Translation Table can be easily created using a basic text editor program on your PC. After the ASCII file has been created and saved to a floppy disk, the technician can then load it onto the Norstar Voice Mail system.
Appendix B: Dialing Translation An example of a Dialing Translation Table created using a basic text editor. Technician Created Dialing Translation Table INPUT OUTPUT Explanation 011 011 First entry in the Dialing Translation Table. 416 - The Input value is 416 and the Output value is null. 905206 905206 90527 90527 These specific 905 telephone exchanges appear before the more generic 905 entry. 905 1905 The generic 905 sub-string must appear after the longer more specific 905 strings.
Appendix B: Dialing Translation 69 Creating an Autoexec.bat file The Autoexec.bat file is a file that contains commands a computer automatically executes when it starts up. In the following steps you are creating a Autoexec.bat file that automatically loads the Dialing Translation Table file into the proper location on the Norstar Voice Mail system. To create the Autoexec.bat file: 1. Open the text editor program you used to create the Dialing Translation Table file. 2. Create a new document. 3.
Appendix B: Dialing Translation Loading the Dialing Translation Table file onto the Norstar Voice Mail system To load the Dialing Translation Table file onto the Norstar Voice Mail system you must shut down Norstar Voice Mail and then reboot the system using the DOS system disk you created. A Norstar two-line telephone is required to perform the following steps. To load the Dialing Translation Table file: 1. Press Password RETRY ƒ · ⁄ fi ¤¤¤‹‡‡¤ . 2. Enter the default password (ACCESS2) and press OK.
Appendix B: Dialing Translation 71 13. Plug in the NAM and wait until the self-diagnostics are completed. This will take approximately 12 minutes. 14. After Norstar Voice Mail has been rebooted, verify the Dialing Translation Table has been loaded by printing the Dialing Translation Report. For information about printing reports, refer to the Norstar Voice Mail Set Up and Operation Guide. P0886629 Issue 1.
Appendix C: Technical content of a loadable .PCX file Introduction Norstar Voice Mail FAX supports Paintbrush for Windows 95 .PCX files (black & white only). If you are using another application, ensure that the file format is compatible with the information shown in the following table. The following table shows the required content of the .PCX file header. Required content of the .PCX file header Offset Length Description 0 1 .PCX identification. Must be 0x0A. 1 1 Version information.
Glossary Administration The tasks involved in setting up and maintaining the Norstar Voice Mail Mailboxes, greetings, Custom Call Routing (CCR), and set up configuration. Analog Terminal Adapter (ATA) A Norstar product that allows for the connection of an analog device, such as a single-line telephone or a facsimile machine, to a Norstar KSU.
76 Glossary Conventions The way certain information has been described. For example, using underlined text to represent second-line display prompt information. Custom Call Routing (CCR) Tree Call Paths that allow users to select options to direct their own calls. Default The parameters that are preset within the Norstar Voice Mail module. Destination In CCR, a destination is where a call is transferred from an Information Message Point, a Leave Message Point, or a Fax Point.
Glossary 77 Fax-on-demand Mailbox A Fax-on-demand Mailbox is a Norstar Voice Mail mailbox that allows a caller to retrieve Fax messages you have stored in Norstar Voice Mail. Fax Overflow Mailbox The Fax Overflow Mailbox is a Norstar Voice Mail mailbox for your fax machine. If the fax machine cannot answer an incoming fax call, Norstar Voice Mail answers the call and stores the Fax messages in the Fax Overflow Mailbox.
78 Glossary Intercom number length The number of digits in a Norstar extension and a Norstar Voice Mail Mailbox number. The intercom number length ranges from two to seven digits. Language Norstar Voice Mail software is available in either English and French or English and Spanish. When the Primary Language is English, the Alternate Language is either French or Spanish. Mailbox A storage place for messages on the Norstar Voice Mail system.
Glossary 79 Point An option along the call Path of a CCR Tree. A Point can be the Home Menu, a Menu, an Information Message, Personal Mailbox, a Fax-on-demand Mailbox or an extension. Registering mailboxes A System Coordinator task for the addition of mailboxes to Norstar Voice Mail using the Administration Feature Code.
Index 81 Index A Answering, Fax 12 B E Error Messages 44 Extension, Fax Answering 12 Buttons, telephone 2 F C error messages 44 Fax Answering extension 12 Fax Point 38 FAX System Station Identification name 13 Fax-on-demand mailbox 26, 28 Set up tasks 11, 25 System parameters 12 System retry interval 13 System set up 11, 25 troubleshooting 41 who can use 5 with CCR 9, 36 Fax Broadcast 8, 22 Fax document, adding to Fax-on-demand Mailbox 31 Fax Group List adding 20 adding members 21 recording a name 20
82 Index changing fax documents 34 deleting fax documents 34 Maximum number of documents 29 Parameters 28 recording a greeting 34 selection numbers 34 with CCR 36 File header, required content of 73 T G V Greeting, Fax-on-demand 34 Group List adding a Fax List 20 adding fax members 21 recording a name 20 Guide organization 1 Technician Created Dialing Translation Table Creating a DOS system disk 68 Creating an Autoexec.
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