Nortel AS 5300 Release 1.0 Standard 01.
Copyright © 2007-2008 Nortel Networks. All rights reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Contents New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Audience . . . . .
Acknowledging the post-login banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Navigating the Personal Agent interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Navigating the Personal Agent Quick Start page . . . . . . . . . . . . . . . . . . . . . . . . . 22 Exiting the Personal Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using the online Help . . . . . . . . . . . . . . . . . . . . . . .
Configuring recording time for incoming voicemail messages . . . . . . . . . . . . . . . . 44 Viewing and modifying your Meet Me conferencing details . . . . . . . . . . . . . . . . . . . . . 45 Configuring Calling Line Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using your directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Understanding Personal Agent address books . . . . . . . . . . . . . . . . . . . . . .
Clearing call log information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using your Personal Agent Routes Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 67 Understanding Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Understanding the Personal Agent Route wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Understanding the Route wizard steps . . . . . . . . . . . . . . .
New in this release This section describes what’s new in the Nortel AS 5300 Personal Agent User Guide (NN42040-105) for Nortel Application Server (AS) 5300 Release 1.0. Other changes This document is new for AS 5300 Release 1.0. Revision history NN42040-105 June 2008 Standard 01.02. This document is up-issued to support Application Server 5300 Release 1.0. Added information regarding PIN length requirements, page 43. May 2008 Standard 01.01.
NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.
Getting started This guide describes the Nortel Personal Agent, a feature-rich online IP telephony solution. Use the Personal Agent to view, manage, and configure your services.
italic text Indicates new terms and document titles for reference. Acronyms This guide uses the following acronyms: IP Internet Protocol PA Personal Agent PNG portable network graphic URL Uniform resource locator (Internet address) Related publications Other publications related to the Personal Agent include: • Nortel AS 5300 Multimedia PC Client User Guide (NN42040-107) How to get help For service issues, contact your local support or Information Services team.
Using your Personal Agent This chapter describes how to use your Personal Agent.
Personal Agent services and features The Personal Agent solves the problem of having a different contact number for your office phone, home phone, mobile phone, and other communications devices. With the Personal Agent, you can direct incoming calls to ring all of these devices at the same time or in a sequence.
• • PC that has the required minimum hardware and software. See “Minimum hardware and software requirements” on page 13 Internet access and a connection that meets the minimum transmission-speed requirements.
• • • • Windows 2000, Windows XP, or Windows NT 4.x with Service Pack 5 (SP5) 56 kbyte/s modem or other high-speed connection (for example, cable modem, DSL modem, and 10baseT ethernet.) Internet Explorer 6.0 or Firefox 2.0 (or later) cookies and javascript enabled Useful terms to know The Personal Agent uses some terms that may be new to you.
Address When an address is required in a procedure, enter either a Session Initiation Protocol (SIP) address or a telephone number. A SIP address is a unique identifier of users on the IP network. The SIP address has the same format as an e-mail address, for example, jdoe@lab1.org, but it is not an e-mail address. The network can identify where you are and route your calls by tracking your SIP address when you sign in to any Multimedia PC Client, Nortel IP Phone.
Note: The ability to designate entries as Friends is a feature of the Presence service and depends on your service package. The ability to designate entries as Friends is available only when the Presence service is included in your service package. Presence The following terms describe the presence feature: • • Presence: a service on the Multimedia PC Client, or IP Phone that indicates the online status of you and other users on your network.
The following table describes the different Presence states: Presence Indicator Status Description Active available The user is active on their computer. The system displays this indicator automatically. Active on the phone The user is on a call. The system displays this indicator automatically. Connected The user is registered on the network. Connected inactive The user has not used their computer for a period of time.
The Personal Agent URL is provided by your service provider. For example, http:///pa. Also, if you enter the http address of Personal Agent, the browser is redirected automatically to an https address. 3 Press Enter. The Personal Agent Login page appears. Personal Agent log on You must log on to the Personal Agent before you can perform any of the functions available. Tip: Remember that your session can timeout due to inactivity.
When timing or logging out of the Personal Agent, you see the pre-login banner instead of the login screen. Note: You cannot access Personal Agent functionality unless you acknowledge the pre-login banner. The pre-login banner is presented only if the system administrator configures it. Note: When you access the Personal Agent through the Multimedia PC Client or Provisioning Client, you do not see the pre-login or post-login banners.
Acknowledging the post-login banner After successfully logging on to the Personal Agent, a post-login banner appears, if configured by your system administrator. Otherwise, the quick start page displays. You cannot access any Personal Agent functions until you acknowledge the post-login banner by selecting the check box and clicking on the Continue button. If you click on the logout button, the Personal Agent is logged off.
Navigating the Personal Agent interface The Personal Agent Quick Start page is where you access the services and features of the Personal Agent.
Navigating the Personal Agent Quick Start page The icons and links on the Quick Start page and the top navigation menu buttons provide the interface to the Personal Agent and features described in the following table.
Service/Feature Description View your inbox and outbox list of calls (The Call logs icon only appears if you have the Advanced service package) Establish a call between you and another person Exiting the Personal Agent To exit the Personal Agent, click the logout icon on the top right of any page you are currently working on.
NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.
Customizing your Personal Agent This chapter includes the following sections: • • • “Configuring your personal preferences” on page 25 “Modifying your Nortel IP Phone settings” on page 34 “Viewing and modifying your available services” on page 36 Configuring your personal preferences To configure or modify your preferences, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu. 2 From the navigation pane, select Personal.
Tip: Click the plus (+) and minus (-) symbols to expand or collapse a menu item on the Preferences page. Modifying your contact information To modify your contact information, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu. The Preferences page appears. 2 In the navigation pane, select Personal > Contact Info.
4 Click Save. Note: Some fields cannot be configured. For more information about these fields, contact your system administrator. Changing your password When you change your password, your password changes for all client devices (Multimedia PC Client, Personal Agent, and Nortel IP Phone). The length and complexity of your password is determined by your system administrator.
Tip: For security purposes, Nortel recommends that you change your password periodically. 4 Click Save. Note: For information about changing your Chairperson PIN, see “Viewing and modifying your Meet Me conferencing details” on page 45. Selecting a picture You can add a picture to use as your picture caller ID in the Multimedia PC Client. If you are replacing an existing picture ID, your new picture overwrites the previous picture. To add or modify a picture, perform the following steps.
4 Click Reset to reset your picture from the preview picture to your current picture. The picture file you specify is sent to your service provider’s user database and appears on the Multimedia PC Client, and on the Picture page each time you use the Personal Agent. The picture also appears in the address book in card view mode. 5 Click Delete to delete a picture. Note: A picture caller ID appears when the contact is added to the address book of the person being called.
8 Click Reset to clear your input and reset your reason list to the last saved settings. 9 Click Remove to remove the selected reason. OR Click Remove All to remove all reasons. Tip: The reasons appear on your IP Phone in the same order they appear in the Current Reasons window. Contact your system administrator if this option is not available. Reordering the list of reasons To change the order in which the reasons appear on your IP Phone, perform the following steps.
Configure My Times Use the My Times page to Add, Modify, Copy, Rename, or Delete day and time ranges when configuring conditions to screen and route your incoming calls. Note: The Advanced Screening parameter must be enabled in your Service Package. Adding a new day and time range To add a new day and time range, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu. 2 In the navigation pane, select Personal > My Times. 3 Click Add.
Modifying a day and time range To modify an existing day and time range, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu. 2 In the navigation pane, select Personal > My Times. 3 In the My Times section, click an option. For example, My Office Hours. 4 Click Modify. 5 Enter your changes to the days and time ranges on the My Times page. 6 Click Add Time. The modified day and time range appears in the Day/Time Details section.
Renaming a day and time range To rename a day and time range, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu. 2 In the navigation pane, select Personal > My Times. 3 In the My Times section, click the option you want to rename. For example, My Office Hours. 4 Click Rename. 5 Enter a new name for the day and time range you want to rename. The renamed day and time range appears in the Day/Time Details section.
Modifying your Nortel IP Phone settings This section applies to the IP Client Manager (IPCM) connected to your IP Phone. You can configure or modify your IP Phone preferences by clicking the Preferences icon on the Quick Start page or from the navigation pane.
Changing the order of the subject list To specify the order in which the subjects appear on your IP Phone, perform the following steps. 1 In the Current Subjects area, click a subject. 2 Click Up or Down to change the order of the subject list. 3 Click Save to save your changes. Personalizing your presence To customize a presence status note for display on the IP Phone, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu.
Logging off from your active phones If you work in a number of locations and often log on to several IP Phones, you can use the IP phone option to check your logon status and logoff your active phone. To log off your active phones, perform the following steps. 1 Click the Preferences icon on the Quick Start page or from the top navigation menu. 2 In the navigation pane, select IP phone > Logout. 3 Log off from the IP Phone, based on the Device Label, MAC address, or Users.
• • • Unified Communications Meet Me Conferencing—provides your conferencing bridge information Call park Tip: You may see other menu items depending on your Service Package. See the documentation for those services. Viewing your service package information You can view the service package assigned to you by your system administrator. Note: You cannot change any of the service package parameters that you view on the Service Package page.
Service Package option Description Presence • • • View the online status of other users and allow others to monitor your status by indicating when your PC is inactive or when you are on the phone. Designate an address book contact as a Friend to see that person’s presence. Your system administrator configures the maximum number of Friends you can add to your address book. Prohibit a contact in your network from viewing your online presence status.
NN42040-105 Service Package option Description Advanced Addressbook The default number of contacts is 10. Your system administrator configures the maximum number of contacts you can add to your address book. Music On Hold You can provide music to callers that you put on hold. Wireless Client Available in a future release. Instant Messaging Send text messages to other users whether they are active on a client. Colorful Ringback Tones Available in a future release.
Service Package option Description Direct to Gateway Available in a future release. IM chatroom Available in a future release. Malicious Call Trace Available in a future release. Multiple Call Restriction Available in a future release. Net6 Support on 2004 Configure the Nortel IP Phone 2004 to display Web text. It allows the phone to connect to the Net 6 server to display information from the Web.
Setting up a Banned watchers list You may want to ban someone from subscribing to your presence information in the future. Use the Banned watchers menu option to restrict access by other users who do not currently appear in your watchers list. To ban someone from viewing your presence information, perform the following steps. 1 In the navigation pane, select Preferences > Services > Presence > Banned Watchers. 2 Enter the SIP address of the person you want to ban. 3 Click Save.
People who subscribed to your presence are alerted to your presence status after the elapsed time. 6 The Inactivity Timer (in minutes) option applies only to the Personal Agent, which includes the Multimedia PC Client. This option does not apply to the Nortel IP Phone.
Modifying your current greeting settings To modify your greeting settings, perform the following steps. 1 Select Preferences > Services > Unified Communications > Greetings > Greeting settings. 2 Click the Modify link for each greeting, to specify a different email address to deliver your voicemail message to and to assign transfer destinations. 3 Click Save to save your changes after you complete your work. OR Click Reset if you made changes and you do not want to save them.
3 Click Save to save your changes. OR Click Reset if you made changes and you do not want to save them. Controlling your automatic login To control your Unified Communications logon when using other Public Switched Telephone Network (PSTN) telephone (such as a cell phone) that are not hosted by the AS 5300 network, perform the following steps. 1 Select Preferences > Services > Unified Communications > Greetings > Auto Identification.
1 Select Preferences > Services > Unified Communications > Greetings > Message Storage. 2 Click Save to save your changes. OR Click Reset if you made changes and you do not want to save them. Viewing and modifying your Meet Me conferencing details The Meet Me audio conferencing service enables you to have a personal conference bridge, available 24 hours a day. Personal Identification Numbers (PIN) control access to bridge resources.
• • • • • 3 A check box to indicate whether or not the conference will end when you disconnect from the call. A check box to indicate whether or not to receive instant messages (such as attendance roster and collaboration material access) during the conference A check box to allow interactive participants to use audio emoticons. Your system administrator provides the media source files for the audio emoticons. Email address to receive conference recordings.
4 Click Save to save your changes. OR Click Reset if you made changes and you do not want to save them.
NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.
Using your directories The Directory icon appears on the Personal Agent Quick Start page or on the top navigation menu.
Note: The system administrator must enable the global address book before you can use it. Using your personal address book Your personal address book contains a dynamic list of contacts that contain a user’s nickname, first name, and last name. You can choose to place your contact in a group or in your list of Friends.
Both the List view and Card view have the following icons for accessing your personal address book. Click this icon To Add a new contact to your personal address book Remove selected contacts from your personal address book Create, rename, and delete contact groups in your personal address book Viewing your contacts in List view To view your personal address book contacts in List view on the Personal Agent Quick Start page, click the Directory icon.
Searching for a contact The following table describes the criteria you can use to search for a contact. Field Search criteria Nickname An alternate name assigned to a subscriber. For example, you can assign the nickname manager to the person you work for. Name • • • First name and last name of the contact. For example, searching for the contact with the Name of Smith returns contacts with the first name Smith and contacts with the last name Smith. Both first and last name of the contact.
3 Enter a search string in the text box and click Search. Tip: You can enter a wildcard symbol (*) at the beginning or middle of a search string. For example, searching for J*n returns all contacts named John, Jon, and Jen. Use quotation marks (") before and after a search string to specify an exact match. For a complete list of the search criteria, see “Address Book Search Criteria” on page 81. Viewing details about a contact To view details about a contact, perform the following steps.
2 Click the Card View tab. Tip: A shadow figure in the Picture column means that there is no picture ID available for the contact. Viewing details about a contact To view details about a contact, perform the following steps. 1 Click on the link beside the contact’s name. A new window appears listing details about the contact, including an icon that indicates their presence status on the network. 2 Click the Back button to return to the contact list.
5 Click Save to save this contact to your personal address book and close the window. OR Click Cancel to return to your personal address book without saving your changes. Editing a contact If a contact’s information changes, you can modify your personal address book. Note: If you configure the Call Forward service from user A to user B, and then change any of the address details of user B in the address book (using the Personal Agent), you must reenable the Call Forward service in the service package.
Editing a contact—Card view To edit details about a contact in Card view in your personal address book, perform the following steps. 1 From Card view, select the contact that you want to edit. 2 Click Edit in the Edit column. 3 Enter or revise the contact information, including Friend or Group selections. 4 Click Save. OR Click Copy. OR Click Cancel to return to the previous screen without saving your changes. OR Click Back to return to your personal address book.
1 On the personal address book page, click the Groups button. The groups page appears. 2 In the Enter new group name box, type the name of the new group. 3 Click Add. 4 Repeat Step 2 and Step 3 to add more groups. 5 To rename a group, select the group in the Groups window and click Rename. 6 To delete a group, select the group in the Groups window and click Delete. 7 Click Back to return to your personal address book.
3 To remove a contact as a Friend, clear the Friend check box in the contact details page (List view or Card view) and click Save. Tip: You can also use the Multimedia PC Client or IP Phone to see whether a Friend is online. Using the global address book Your global address book lists all the users in your domain. Your service provider or system administrator creates and maintains this list. It must be enabled by your system administrator before you can see it.
Searching for users in the global address book The following table describes the criteria you can use to search for users in the global address book. Field Search criteria Username User name of the user (assigned by your service provider or system administrator). For example, eburns. Name • • • First name and last name of the user. For example, searching for a user with the Name of Smith returns users with the first name Smith and contacts with the last name Smith. Both first and last name.
5 Click Return to my address book, to return to your personal address book. Working with the global address book—List view Use the global address book to access a single, common network-wide address book, in a list format. Sorting users To sort users in the global address book, perform the following steps. 1 Click a column name to sort by that column. (For example, Last name, First name, Office, or Home) 2 Click the column name again to sort in reverse.
Working with the global address book—Card view The following table describes the criteria you can use to search for a user in your global address book. Field Search criteria Username User name of the user (provided by your service provider or system administrator). For example, eburns. Name • • • First name and last name of the user. For example, searching for the user with the Name of Smith returns users with the first name Smith and users with the last name Smith.
match the specified search criteria and includes a thumbnail picture of the user (if available). Adding global address users to your personal address book You can add users from the Global address book to your personal address book. To select a user to add to your personal address book, perform the following steps. 1 Search for a user or users in the Global address book (Card view or List view). 2 Select the users you want to add by selecting the check box in the Select column.
Using your call logs Use the Personal Agent to view a list of the incoming and outgoing calls made by any device that you are logged on to. Topics in this chapter include: • • • • “Viewing call logs” on page 63 “Calling contacts in the call log” on page 64 “Saving contacts from the call log information” on page 64 “Clearing call log information” on page 65 Viewing call logs Your Inbox shows information about the caller’s name, the time and duration of the call, and caller address.
2 Click on the Inbox tab to view the calls you have received. 3 Click on the Outbox tab to view the names of people you called. Note: Network-based call logs capture all missed calls whether the caller leaves a message or not. Calling contacts in the call log To call a contact from the call logs in your inbox or outbox, perform the following steps. 1 Click the Call logs icon in the top navigation bar. 2 Select the Inbox tab or the Outbox tab.
1 From your call log Inbox or Outbox, select the check box beside the name of the contact you want to save. 2 Click the Add to directory button. The new contact appears in the Directory list. Clearing call log information To remove one or more entries in a call log, perform the following steps. 1 Select the check box beside the name of the contact you want to delete. 2 Click the Delete entry button. 3 Click OK to confirm the deletion.
NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.
Using your Personal Agent Routes Wizard The Personal Agent Route wizard solves the problem of having different contact numbers for different communication devices. For example, office phone, home phone, or mobile. Use the Route wizard to build routes for all or specific incoming calls, or to block anonymous callers. Note: Advanced screening must be enabled in your service package to use the Personal Agent routing capabilities.
Understanding Routing Use routes to perform actions on your incoming calls and instant messages (IM) based on a set of conditions or exceptions. For example, you can create a route named Lunch that specifies a condition that calls received between 12:00 p.m. and 1:00 p.m. Monday through Friday are routed to your mobile phone first and then sent to your voice mail. Tip: Routes apply to incoming calls in the order they are listed in the List of Routes window.
Understanding the Route wizard steps The following table describes the steps to follow when you create a route using the Personal Agent Route wizard. Step Specifies Step 1: Initiate action Main action or actions that initiates the processing of the route. There are two options to select from: When a call is received or When an Instant Message is received. Select the desired option by selecting the appropriate check box.
The first time you use the Route Wizard, the List of routes page appears. It shows a Default route selected that appears dimmed. 2 Click New to create a new route and launch the Route Wizard. Step 1: Initiate action In Step 1 of the Route Wizard, specify the main actions that initiate the processing of the route. Select "When a call is received" or "When an instant message is received". Click Next to go to “Step 2: Conditions” on page 70.
Specifying contacts from your personal address book To specify a contact from your personal address book as a condition, perform the following steps. 1 Click the From THESE PEOPLE link. A new window appears. 2 In the Search for field, enter a search criteria to select a contact (or contacts) from your personal address book. 3 Click Search. 4 In the Select column, select a contact (or contacts). OR Click Select all to select all contacts to include in the condition.
OR Click Cancel to quit this window. The Step 2. Conditions window appears with the global address conditions you specified listed in the Route details window. 6 To edit the condition, click the link in the Route details window. 7 Continue to specify conditions. OR Click Next to go to the next step. Specifying groups To specify a group as a condition, perform the following steps. 1 Click the THESE GROUPS link. A new windows appears.
Add one number or SIP address on each line. Click OK to accept the selected phone numbers or SIP addresses. 3 Click Cancel to quit this window. 4 To edit the condition, click the link in the Route details window. 5 Continue to specify conditions. OR Click Next to go to the next step. Specifying a condition for an anonymous incoming call You can configure conditions to handle incoming calls from an anonymous caller, perform the following steps.
• • • • reject the incoming call without specifying a reason reject the call and specify a reason for the rejection send the call to voice mail (if enabled in your service package) send the call to a particular phone number Tip: Presence Based Routing in your service package controls this parameter. For more information about configuring the actions for an incoming calls while you are Unavailable Busy, see “Specifying an ordered list” on page 76 and “Specifying a rejection message” on page 78.
View the graphic display of highlighted My Times. 3 Use the buttons to create new My Times day and time ranges or manage existing My Times ranges. 4 Click Save to accept selected My Times. OR Click Cancel to quit this window. 5 To edit the condition, click the link in the Route details window. 6 Continue to specify conditions. OR Click Next to go to the next step. Step 3: Actions In Step 3: Actions of the Route Wizard, specify what action or actions to perform on your incoming calls.
Specifying ordered lists Use the Personal Agent to configure how and where you want your incoming calls to ring by using ordered lists. An ordered list is a group of SIP addresses or phone numbers associated with your user name (the name you register under) in your organization's or service provider's user database. An ordered list enables your incoming calls to follow you if you are not at your desk or primary device location.
Note: If you do not have Voice mail enabled, the Personal Agent Route Wizard does not provide the ability to create a route that terminates a call to voice mail. However, if Voicemail is enabled, and you do not have Advanced Screening in your service package, then you only see the default route. 2 Select the first option in the list. In the Ring THESE NUMBERS first in my list, click the link to specify a list of numbers that are called when the incoming call reaches a ring list.
Specifying a rejection message To specify a reject message, perform the following steps. 1 In the Step 3: Actions window, select the Rejection option. 2 Click the MESSAGE link to compose a message to display when an incoming call from an anonymous caller activates the route. The Select rejection message window appears. 3 To compose a rejection message, click New. A dialog box opens. 4 Type the text for your message in the dialog box and click OK.
• • • • From THESE PEOPLE in my Personal Address Book From THESE PEOPLE in my Global Address Book From THESE GROUPS in my directory From THESE TELEPHONE NUMBER(S) • • From anonymous Received in “Unavailable Busy” Tip: The Received in SPECIFIC DAY/TIME RANGE(S) link is not available as an exception. If you have Presence based Routing enabled in your service package, you see the Received from "Unavailable Busy" parameter. 1 To edit the condition, click the link in the Route details window.
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Address Book Search Criteria Topics in this chapter include: • • “Personal address book search criteria” on page 82 “Global Address Book search criteria” on page 84 Note: The phone number field is case-sensitive in both the personal and global address books. All other fields are not case-sensitive.
Personal address book search criteria The following table provides a detailed description of the Personal Address Book search criteria. Field Example search criteria Results Nickname *nick Returns entries that end with nick and start with anything (appends *). *nick* Same as *nick. nick Finds entries that starts with nick (appends *). nick* Same as nick. name Returns anything that starts with first name and starts with last name (appends * to both). name* Same as name.
Field Last name ( First Name Phone Number SIP Address Example search criteria Results *lastname, firstname Returns entries containing last name and starting with first name (appends * to the firstname). *lastname, firstname* Same as *lastname, firstname. *lastname Returns entries containing lastname (appends *). *lastname* Same as *lastname. lastname* Returns entries starting with lastname. lastname Same as lastname*. *firstname Returns entries containing firstname (appends *).
Global Address Book search criteria The following table provides a detailed description of the Global Address Book search criteria. Field Example search criteria Results Username user@domain* Returns entries that have a user name that starts with user@domain. user@domain Same as user@domain*. user* Returns entries which have username starting with user. *user* Returns entries that have user in the username.
Field Example search criteria Results Name firstname lastname Returns anything starting with first name and starting with last name (appends * to both). firstname* lastname* Same as "firstname lastname". firstname* lastname Same as "firstname lastname". firstname lastname* Same as "firstname lastname". lastname, firstname Returns anything starting with last name and starting with first name (appends * to both). lastname*,firstname Same as "lastname firstname".
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Index A card view 61 displaying users 59 initiating a call to user 60 search criteria 59 sorting 60 table of search criteria 84 viewing user details 60 acronyms 10 Ad Hoc Audio Conferencing 39 advanced screening parameter 31 C card view personal address book 51 viewing contacts 53 Click to Call icon 23 contact search criteria (personal address book) 52 searching (personal address book) 52 D Directory icon 22 E Editing a contact 55 F Friends adding a contact 57 deleting a contact 58 G global addre
modifying 32 removing day/time ranges 31 renaming a day and time range 33 P password changing 27 personal address book 50 adding a contact 54 adding a Friend 57 adding a group 56 delete icon 51 deleting a contact 56 editing a contact (Card view) 56 editing a contact (List view) 55 group icon 51 list view 51 new contact icon 51 searching for a contact 52 sorting contacts 51 table of search criteria 82 viewing contact details 53 Personal Agent accessing 17 before you begin 12 description 11 exiting 23 get
T technical publications 10 technical support 10 text conventions 9 U unavailable busy 73 NN42040-105 Personal Agent User Guide
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Multimedia Communication Portfolio Nortel AS 5300 Personal Agent User Guide Copyright © 2007-2008 Nortel Networks. All rights reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
