Meridian 1 Regular Telephone User Guide Copyright Information This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documentation. © 1998 Northern Telecom All rights reserved Information is subject to change without notice.
Contents Introduction .............................................................................................1 Making and answering calls ...................................................................3 Special features .......................................................................................4 Index .......................................................................................................
Introduction The Meridian 1* is designed to provide flexible use of business telephones. It is capable of a number of sophisticated operations such as setting up conference calls, allowing you to answer someone else’s calls, or even notifying you when a number you have tried is no longer busy. Terms you should know Some of the features have been assigned to your phone. The features on your telephone have been selected to reflect your specific telephone needs.
Special Prefix Code (SPRE)—the Special Prefix Code is a number you dial telling the Meridian 1 that you’ll be dialing another command code. For example, when you see, “Dial SPRE 87,” first dial the SPRE code, then dial the digits 87. Your System Administrator can tell you the SPRE code for your system. Switchhook—the switchhook is the button which the handset presses down, disconnecting your call when you hang up.
Making and answering calls To make a call: To answer a call: 1 Lift the handset. Your phone is ringing: 2 Dial the phone number. You hear ringback or busy signal. — Lift the handset and answer the call.
Special features Some of the features assigned to your phone will be different from those assigned to other phones. Since different users have different telephone needs, the type and number of features will vary from phone to phone. This chapter lists some of the special features in alphabetical order and explains how to use them. Note: If your telephone has a LINK button, you can press LINK instead of flashing the switchhook as indicated in the instructions in this guide.
• If you have Transfer, you can’t use the Attendant Recall feature. You can get assistance from the attendant by using Transfer and dialing the attendant’s extension. You and the original caller will both be connected to the attendant. Call Pickup Telephones in your organization may be arranged into Call Pick-up groups. Use Call Pickup to answer, from your own phone, any call made to a phone in your Call Pickup group.
Call Waiting Use Call Waiting to answer a second call on your phone, without disconnecting from the call you are already on. You are on a call and you hear two beeps, a pause, and two more beeps. To answer the waiting call: 1 Flash the switchhook or press LINK. Notes: • You can go from one call to the other by flashing the switchhook. • If one call is ended, flash the switchhook to return to the other caller.
Charge Use Charge Account to charge your long distance calls to an account number. The calls will be billed to your department, office or project. You can enter a charge account number before you make a call or during a call. To enter a charge account number before making a call: To enter a charge account number during a call: 1 Flash the switchhook. You hear three beeps followed by dial tone. Your call is put on Hold. 2 Dial SPRE 5 or CDRC FFC. The dial tone stops. 3 Dial the charge account number.
To charge a call using Conference or Transfer: 1 Flash the switchhook. You hear three beeps followed by dial tone. — Wait for the call to be answered. Flash the switchhook to establish a three-party conference or hang up to transfer the call. or Your call is put on Hold. 2 Dial SPRE 5 or CDRC FFC. The dial tone stops. 3 Dial the charge account number. You hear dial tone. 4 Dial the phone number. 5 If your hear ringback, hang up to transfer the call.
To connect the original caller, flash the switchhook or press LINK again. All three of you are connected. Conference Use Conference to set up a conversation between yourself and up to five other people. To set up a conference call (you are on a call and you wish to add one person or more to your call): 1 Flash the switchhook or press LINK. You hear three beeps followed by dial tone. 2 Dial the telephone number of the person to be included in your call. You hear ringback or busy signal.
Electronic Lock To lock your phone so no one can make outside calls on it: 1 Lift the handset. 2 Dial the Lock code. 3 Dial your Electronic Lock password. You may hear a confirmation tone after dialing your password. 4 If you're using someone else's phone, dial your main extension number. 5 Hang up or press Rls. To unlock your phone: — Perform this same procedure except use the Unlock code in step 2.
To cancel Forward: 1 Lift the handset. 2 If you have a pushbutton telephone, dial #1 or CFWA FFC. Forced Charge Account Use Forced Charge Account to make and charge long distance calls from a phone that normally is restricted from making long distance calls. The calls will be charged to your department, office or project. Notes: • The charge account number must be entered for each long distance call. You can transfer or conference a call made using Forced Charge Account.
Group Call Use Group Call to set up an automatic conference with a predefined group of up to 20 telephones. If your telephone is part of a Group Call group, you’ll be notified when a Group Call is made. To answer a Group Call: — Lift the handset. Notes: • Your phone can’t be used to set up a Group Call. • You can leave the conversation at any time by hanging up. Once you’ve disconnected from the call, you can’t reconnect to it.
3 Hang up. Hotline—Enhanced Hotline—Flexible Periodic ringing reminds you that a call is on hold. If your telephone has been designated as a Hotline telephone and is equipped with a keypad or rotary dial, Enhanced Hotline allows you to use the following features: You can only use this feature if your telephone has been designated as a Hotline telephone. Flexible Hotline lets you dial a pre-defined telephone number by only having to lift the handset of your telephone.
Intercom Telephones in your organization can be arranged into Intercom groups. Use Intercom to call another telephone in your group by dialing a one- or twodigit code. The codes are available from your System Administrator. To use Intercom: Notes: • If your telephone has Intercom, you can only make calls to other telephones in your group. You can’t use this phone for any other type of call. • Intercom Group telephones can have the following features: 1 Lift the handset.
Message Waiting Your telephone can be automatically answered by a Message Center attendant if you do not answer or if your line is busy. The Message Waiting feature notifies you when the attendant or Message Center has taken a message for you. If there is a message waiting for you at the Message Center, you’ll be notified in one of two ways. If you have a Message Waiting lamp, you’ll see the lamp flashing.
Override Park If you place a call to a busy telephone, Override allows you to interrupt the call. To override a busy call: Use Park to put a call on Hold and totally detach the call from your telephone. Anyone can then answer the call from any telephone. 1 After encountering a busy signal, flash the switchhook. 2 Dial OVRD FFC. All parties hear a one-second beep and you are connected to the call. You hear a beep every 16 seconds.
Redial Use the Last Number Redial feature to automatically redial the last number you dialed. Each number you dial is automatically stored, erasing the previously stored number. Notes: • If the number of digits you dialed exceeds the maximum allowed, the number won’t be stored, but the previously stored number will be erased. • If the last number you dialed was invalid or had too many digits, you’ll hear a fast busy signal when you try to redial.
Remote Call Forward From any telephone within the Meridian 1 system, simply lift the handset and use the following procedures. From any telephone outside the system, first dial the Direct Inward System Access (DISA) number of your system and wait for dial tone. Your system administrator can tell you the DISA number, the Remote Call Forward codes and the end-of-entry digits. You may hear a confirmation tone after entering the main extension number, telling you the password and extension match.
Verify Remote Call Forward: Ring Again 1 Dial the Remote Call Forward Verify code. To be automatically notified when the line is free when you dial a busy number, use Ring Again. 2 Dial the Electronic Lock password associated with your telephone. 3 Dial the main extension number of the telephone. 4 Dial the number to which calls will be forwarded. 5 Dial the end-of-entry digit(s). If the number you are forwarding calls to does not match, you will hear a fast busy signal.
Speed Call Speed Call lets you store telephone numbers so that you can dial a one-, two-, or three-digit code to make your phone call. Telephones are designated as Speed Call Users or Speed Call Controllers. Speed Call Controllers can store numbers as well as use them. Speed Call Users can only use the numbers. If your Speed Call List contains 10 or fewer telephone numbers, one-digit codes (0-9) can be used for the Speed Call numbers. For lists with 10-100 numbers, two-digit codes (00-99) must be used.
To make a Speed Call: To make a System Speed Call: 1 Lift the handset. 1 Lift the handset. 2 If you have a pushbutton telephone, dial #3 or SPCU FFC. 2 Dial SPRE 73 or SSPU FFC. or — If you have a rotary dial telephone, dial SPRE 76 or SPCU FFC. 3 Dial the one-, two-, or three-digit code for the number you want to call. You hear ringback or busy signal. The number is dialed automatically. 3 Dial the one-, two-, or three-digit code for the number you want to call. You hear ringback or busy signal.
Stored Number Redial To store a number during a call: To dial the stored number: Use Stored Number Redial to store a phone number and redial it automatically. 1 Lift the handset. 1 Lift the handset. 2 Dial the phone number. You hear ringback or busy signal. 2 Dial SPRE 79 or RDSN FFC. You hear ringback. The stored number is dialed automatically. 2 Dial SPRE 78 RDST FFC. 3 Flash the switchhook or press LINK. You hear three beeps followed by dial tone. 3 Dial the number you want to store.
Notes: • You’ll hear a fast busy signal if you dial a number with more than the maximum number of digits allowed or if you dial a code which isn’t allowed. • If you dial a number with more digits than is allowed, the number in the Stored Number Redial memory is not changed. • Ringback is heard if a complete number has been stored for redial. • A Stored Number Redial number can’t be stored for an internal call during ringback. Flashing the switchhook or pressing LINK has no effect.
Transfer Use this feature to transfer a call to someone else, without the help of the attendant. You can also speak privately with the person to whom you are transferring the call. To transfer a call: You are on a call with someone who wants to speak to another person in your organization. 1 Flash the switchhook or press LINK. You hear three beeps followed by dial tone. 2 Dial the number of the person to whom you want to transfer the call. You hear ringback or busy signal.
500 2 2500 2 answer a call 3 attendant 1 Attendant Recall 4 Flexible Feature Codes 1 Flexible Night Service 3 Forced Charge Account 11 Forward 10 Override 15 Park 16 Private Line 2 pushbutton telephones 1 Group Call 12 Call Forward 10 Call Park 16 Call Pickup 5 Call Transfer 22 Call Waiting 6 Camp-on 6 Charge 7 Conference 9 cradle button 1 Hold 12 Hotline—Enhanced 13 Hotline—Flexible 13 Intercom 14 Last Number Redial 16 Link 2 link button 4 Redial 16 Ring Again 17 ringback 1 rotary dial 1 shared Direct
