005r Server Maintenance and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-512 Document Version: Standard 1.
Standard 1.10 Copyright © 2007 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
June 2007 CRYSTAL REPORTS is a trademark of Seagate Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation. GROUPWISE and NOVELL are trademarks of Novell Inc. LOGITECH is a trademark of Logitech, Inc.
Standard 1.10 WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trademark of Intel, Inc. All other trademarks and registered trademarks are the property of their respective owners. Information for Japan Japan Denan statement The following applies to server models 703t and 1002rp: Warning Please be aware of the following while installing the equipment: x Please use the connecting cables, power cord, and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment.
June 2007 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action.
Standard 1.
Publication history June 2007 CallPilot 4.0, Standard 1.10 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1.09 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1.08 of the 1005r Server Maintenance and Diagnostics guide is issued for general release. January 2007 CallPilot 4.0, Standard 1.
Publication history 8 Standard 1.
Task List To run the startup test ..................................................................... 27 To run the POST ............................................................................. 29 To determine why the server fails to boot to Windows.................... 35 To determine why CallPilot fails to come into service ..................... 35 To use the operating system Event Viewer..................................... 43 To run the ipconfig command from Windows ...............................
Task List Standard 1.08 To replace the DVD combo drive .................................................. 127 To replace the DIMM cards ........................................................... 130 To replace the software feature key .............................................. 133 To verify the RAID firmware version.............................................. 137 To upgrade or downgrade the RAID firmware............................... 138 To configure an LSI320-1 RAID system........................
Contents 1 How to get Help 15 2 Outlining maintenance and diagnostics activities 17 1005r server features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3 Troubleshooting your CallPilot system Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Standard 1.10 Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing the last diagnostics result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . .
June 2007 Contents Locating the voice processing boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing an MPB96 board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading to high capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Maintaining the BIOS and system board firmware 185 Configuring the 1005r BIOS and firmware . . . . . .
Contents 14 Standard 1.
Chapter 1 How to get Help This chapter explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get Help Standard 1.10 www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.
Chapter 2 Outlining maintenance and diagnostics activities In this chapter 1005r server features 18 Maintenance and diagnostics overview 22 1005r Server Maintenance and Diagnostics 17
Outlining maintenance and diagnostics activities Standard 1.10 1005r server features Note: To comply with the EU (European Union) RoHS directive, some of the part numbers now contain an E5 or E6 suffix. For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide do not contain a suffix. Front control panel and features The following diagram shows the front view of the 1005r server chassis with the bezel cover removed.
June 2007 Outlining maintenance and diagnostics activities Figure 1: Front panel controls Label Control or feature Label Control or feature A Power switch L HDD1 activity B Reset switch M HDD0 activity C Critical alarm LED N DVD/CD/CDRW LED and eject button D Major alarm LED O Front connection to comm 2 serial port E Minor alarm LED P USB 2 F Power alarm LED Q Electrostatic discharge (ESD) connection G NMI switch (not used) R Hard drive 1 pull handle 1005r Server Maintenan
Outlining maintenance and diagnostics activities Standard 1.10 Label Control or feature Label Control or feature H ID switch S Hard drive 1 release lever I ID LED T Hard drive 0 pull handle J NIC activity LED U Hard drive 0 release lever K Status LED Back panel controls and features The following diagram shows the back panel controls. The features on the right are the AC power supply banks.
June 2007 Outlining maintenance and diagnostics activities Label Control or feature B PCI low-profile card I brackets. Numbered (1, 2, 3) from top to bottom. RJ45 NIC 2 connector C PCI full-size card brackets. J Numbered (1, 2, 3) from top to bottom.
Outlining maintenance and diagnostics activities Standard 1.10 Maintenance and diagnostics overview The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: troubleshooting and diagnostics (identifying the cause of system problems and resolving them) performing hardware maintenance This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server.
June 2007 Outlining maintenance and diagnostics activities Replacement parts Before replacing any parts on your server, refer to the Nortel product catalog for the part codes. CAUTION Risk of system damage . The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty.
Outlining maintenance and diagnostics activities Standard 1.
Chapter 3 Troubleshooting your CallPilot system In this chapter Startup diagnostics overview 26 Basic hardware check 27 Power-On Self-Test diagnostics 30 Interpreting BIOS error messages 32 What to do when the server fails to boot into service 36 Interpreting hard drive LEDs 38 Performing a hardware shutdown 39 1005r Server Maintenance and Diagnostics 25
Troubleshooting your CallPilot system Standard 1.10 Startup diagnostics overview This section contains procedures for interpreting the startup diagnostics on the 1005r server.
June 2007 Troubleshooting your CallPilot system Basic hardware check This section describes some basic checks that you can do when you start up the server. To run the startup test 1 Ensure system is powered down and AC cords are disconnected. Wait five seconds before turning on the power again. 2 Apply AC power to the server by plugging in the first AC cord and then the second AC cord. Observe the front panel display. Figure 3: 1005r front panel.
Troubleshooting your CallPilot system Standard 1.10 a couple of seconds. When the AC power is removed from one power supply, it’s LED turns amber. If there is a hardware problem with the power supply or it is not functioning properly, the power supply LED is red. Note: Refer to “Front control panel and features” on page 18 for details of the front panel. 3 Check that all the alarm LEDs (C to F) are illuminated amber. If not, refer to the following table for functional descriptions of fault LEDs.
June 2007 Troubleshooting your CallPilot system For more information about POST, see “Power-On Self-Test diagnostics” on page 30.
Troubleshooting your CallPilot system Standard 1.10 Power-On Self-Test diagnostics The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS (Basic Input/Output)) that runs each time the 1005r server starts. The function of the POST is to test system components and display status messages. To run the POST 1 Power up the CallPilot server and monitor. Result: After a few seconds, the POST begins to run. After the memory test, various screen prompts and messages appear.
June 2007 Troubleshooting your CallPilot system POST beep codes If an error occurs before video initialization, the POST emits beep codes that indicate errors in hardware, software, or firmware. A beep code is a series of separate tones, each equal in length. ATTENTION If your system emits POST beep codes, record the beep code sequence and then call Nortel technical support before attempting to correct the problem. Ensure you have the required system information.
Troubleshooting your CallPilot system Standard 1.10 Interpreting BIOS error messages When a recoverable error occurs during the POST, an error message appears describing the problem. ATTENTION If BIOS error messages appear, record the error messages and then call Nortel technical support before attempting to correct the problem. BIOS error messages BIOS error messages appear on the video monitor. Refer to the following table for a description of the messages.
June 2007 Troubleshooting your CallPilot system Error message Description A: Drive Error No response from the disk drive. CMOS Battery Low The battery is losing power. Replace the battery soon. CMOS Display Type Wrong The display type is different from that stored in CMOS. Check Setup to make sure the type is correct CMOS Checksum Bad The CMOS checksum is incorrect. CMOS memory can be corrupted. Run Setup to reset the values.
Troubleshooting your CallPilot system 34 Standard 1.10 Error message Description Update OK! The NVRAM is invalid and has been updated. Updated Failed The NVRAM is invalid and cannot be updated. Keyboard Error An error in the keyboard connection. Make sure the keyboard is connected properly. KB/Interface Error The keyboard interface test failed. Memory Size Decreased The memory size has decreased since the last boot. If you have not removed any memory, then the memory can be faulty.
June 2007 Troubleshooting your CallPilot system Error message Description Parity Error A parity error occurred in onboard memory at an unknown address. NVRAM / CMOS / PASSWORD NVRAM, CMOS, and passwords have cleared by Jumper been cleared. Power the system down and remove the jumper. Pressed 1005r Server Maintenance and Diagnostics The CMOS is ignored and NVRAM is cleared. You must enter Setup.
Troubleshooting your CallPilot system Standard 1.10 What to do when the server fails to boot into service This section suggests tasks you can perform to determine why the server fails the bootup cycle. To determine why the server fails to boot to Windows If CallPilot fails to boot to Windows, follow these steps: 1 Make a note of any diagnostic codes. 2 Press the power switch to restart the server. 3 View the diagnostic codes for failures during the boot sequence. 4 Retrieve the system event log.
June 2007 Troubleshooting your CallPilot system 5 Refer to the Troubleshooting Guide (555-7101-501) for other suggestions. If you still cannot determine the cause of the startup failure, call your Nortel technical support representative.
Troubleshooting your CallPilot system Standard 1.10 Interpreting hard drive LEDs Refer to L and M in Figure 3 on page 27 for the location of the hard drive LEDs for drive 0 and drive 1. 38 LED color Hard drive status Green/blinking green Normal Amber Critical but recoverable condition. Often during a controlled condition such as a RAID split. Red Failure. This LED color is a major event, and the server must be attended to immediately.
June 2007 Troubleshooting your CallPilot system Performing a hardware shutdown If you cannot shut the server down using Windows, press the power switch on the front panel and hold it in for more than 1 second. The server saves all system data and then powers off.
Troubleshooting your CallPilot system 40 Standard 1.
Chapter 4 Using Windows online diagnostic tools In this chapter Overview 42 Viewing event logs 43 Using TCP/IP diagnostic tools 48 Using the chkdsk utility 58 1005r Server Maintenance and Diagnostics 41
Using Windows online diagnostic tools Standard 1.10 Overview This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager: Windows Event Viewer TCP/IP diagnostics chkdsk utility CAUTION Risk of software corruption . 42 Do not run any utilities that are not documented in this guide.
June 2007 Using Windows online diagnostic tools Viewing event logs If one or more messages appear on the monitor during the server startup cycle, use the following diagnostic tools to determine what event or fault occurred. Hardware system event log Windows Event Viewer on the 1005r server CallPilot Event Browser or Alarm Monitor in CallPilot Manager Note: The Event Browser and Alarm Monitor include online Help for events to help you resolve the problem.
Using Windows online diagnostic tools Standard 1.10 Types of Windows event logs Three types of event logs are available from the Windows Event Viewer, as follows: 44 Log type Description System Logs events by Windows components, including RRAS or other Windows services. Security Logs security events, such as logons, logoffs, and illegal access. This option is available to users with Administrative access. Application Logs events by application, such as database file errors.
June 2007 Using Windows online diagnostic tools To use the operating system Event Viewer 1 Click Start > Programs > Administrative Tools > Event Viewer. Result: The Event Viewer window appears.
Using Windows online diagnostic tools 2 Standard 1.10 To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application log. Figure 5: Application log The following illustration shows an example of the System log.
June 2007 Using Windows online diagnostic tools Figure 6: System log Note: The Security log, which is available to administrators, is not shown. 3 Look for error codes flagged with since the last startup. or that have occurred Note: Each error is date- and time-stamped. indicates major or critical errors. indicates minor errors, and i indicates information. 4 Double-click an error to determine the cause of the error. Result: An Event detail dialog box appears detailing the description of the error.
Using Windows online diagnostic tools Standard 1.10 Using TCP/IP diagnostic tools This section describes the following TCP/IP diagnostic tools that are available for the network adapter: ipconfig ping tracert arp nbtstat netstat These utilities help you to verify network connectivity, test the network interface, and isolate any configuration problems. The ipconfig command The ipconfig command displays IP configuration information.
June 2007 Using Windows online diagnostic tools ipconfig command syntax The ipconfig command uses the following syntax: ipconfig /[ ] The following flags are available for the ipconfig command. Table 4: ipconfig command extensions Flag Description /? Displays Help information. /all Displays full configuration information. /release Releases the IP address for the specified adapter. /renew Renews the IP address for the specified adapter.
Using Windows online diagnostic tools Standard 1.10 The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device.
June 2007 Using Windows online diagnostic tools To run the ping command from Windows 1 Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. 2 Type ping (for example, ping 200.286.32.0) or ping . 3 Press Enter. Result: The system displays the ping results. 4 Type Exit to exit the Command Prompt dialog box and return to Windows. The tracert command This utility determines the route taken to a destination.
Using Windows online diagnostic tools Standard 1.10 Tracert syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] Tracert parameters The following table shows the tracert parameters. Table 6: Tracert parameters Parameter Description -d Specifies not to resolve addresses to host names. -h maximum_hops Specifies the maximum number of hops to search for the target. -j host-list Specifies a loose source route along the host list.
June 2007 Using Windows online diagnostic tools Result: The system runs the tracert utility. 4 Type Exit to exit the Command Prompt dialog box and return to Windows. The arp command The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (ARP).
Using Windows online diagnostic tools Standard 1.10 Parameter Description -N if_addr Displays the arp entries for the network interface specified by if_addr. -d Deletes the host specified by inet_addr. -s Adds the host and associates the Internet address inet_addr with the physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens. The entry is permanent. To run the arp command from Windows 1 Click Start > Programs > Accessories > Command Prompt.
June 2007 Using Windows online diagnostic tools nbstat command parameters Table 8: nbstat command parameters Parameter Description -a remotename Lists the remote computer name table using its name. -A IP address Lists the remote computer name table using its IP address. -c Lists the contents of the NetBIOS name cache giving the IP address of each name. -n Lists local NetBIOS names. Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types).
Using Windows online diagnostic tools Standard 1.10 To run the nbtstat command from Windows 1 Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. 2 Type nbtstat with the required parameters. 3 Press Enter. Result: The system runs the nbtstat utility. 4 56 Type Exit to exit the Command Prompt dialog box and return to Windows.
June 2007 Using Windows online diagnostic tools The netstat command The netstat command displays current TCP/IP network connections and protocol statistics. Netstat command syntax The netstat command uses the following syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] netstat command parameters Table 9: netstat command parameters Parameter Description -a Displays all connections and listening ports. -e Displays Ethernet statistics. This can be combined with the -s option.
Using Windows online diagnostic tools Standard 1.10 Using the chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report. You can run the utility on drives C, D, E, or F. It is an online utility, but it reduces system performance while it runs. The chkdsk utility checks for errors at the Windows file system level. CallPilot can be affected by errors at both the Windows and CallPilot file system levels.
June 2007 Using Windows online diagnostic tools To run the chkdsk utility from Windows 1 Click Start > Programs > Accessories > Command Prompt. Result: The Command Prompt dialog box appears. 2 Type chkdsk (for example, chkdsk c:). 3 Press Enter. Result: The system runs the chkdsk utility. 4 Type Exit to exit the Command Prompt dialog box and return to Windows.
Using Windows online diagnostic tools 60 Standard 1.
Chapter 5 Monitoring server hardware In this chapter ISM overview 1005r Server Maintenance and Diagnostics 62 61
Monitoring server hardware Standard 1.10 ISM overview Intel Server Manager (ISM) is a server management tool installed on your 1005r server. Use ISM to monitor hardware health and server performance. Set up the following types of tasks using ISM: Monitor the hardware sensors on the managed server. Monitor the performance of the server using data collected from the operating system. Receive alert messages when the sensor values are out of range, or when a performance threshold is reached.
Chapter 6 Monitoring multimedia hardware In this chapter Understanding fault management 64 Alarm Monitor 66 Event Browser 68 Channel and Multimedia Monitors 70 The Maintenance screen 71 Viewing component states 75 Starting and stopping components 78 Running integrated diagnostics 82 Viewing the last diagnostics result 85 Working with the Multimedia Monitor 87 Working with the Channel Monitor 89 1005r Server Maintenance and Diagnostics 63
Monitoring multimedia hardware Standard 1.10 Understanding fault management Fault management is a subsystem within CallPilot that detects and notifies you of potential or real hardware problems with the multimedia hardware. CallPilot monitors events in the multimedia hardware and raises an alarm when a fault occurs. Event processing An event is any change in system configuration or operational state.
June 2007 Monitoring multimedia hardware Note: The components in your system are based on your CallPilot server type and switch type. Disregard dependencies for components not in your system. Component Dependent components Media bus All MPBs, all multimedia channels, and all call channels. MPB board All multimedia and call channels associated with the MPB board. Time switch All multimedia and call channels associated with the same MPB as the time switch.
Monitoring multimedia hardware Standard 1.10 Alarm Monitor Use the Alarm Monitor to investigate one or more raised alarms. About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead of the Event Browser and are managed differently than events: Alarms appear in the Alarm Monitor for Minor, Major, and Critical events (not Information events).
June 2007 Monitoring multimedia hardware Result: The Alarm Monitor screen appears. Figure 7: Alarm monitor screen 3 Click the Event Code for the first Critical or Major alarm. Result: A description of the event appears in a new Web browser window. 4 Review the description and recovery action. 5 Repeat steps 3 and 4 for more alarms, if necessary.
Monitoring multimedia hardware Standard 1.10 Event Browser Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised. The event listing can help you determine the root cause of a problem. About events The Event Browser displays events that are recorded in the server log. Each event identifies the time the event occurred, the object that generated the event, and the cause of the event. Events are classified as Information, Minor, Major, or Critical.
June 2007 Monitoring multimedia hardware Result: The Event Browser screen appears. Figure 8: Event Browser screen 3 Click an event that appears to be related to the problem, or click an event that occurred near the time the alarm was raised. Result: A description of the event appears in a new Web browser window. 4 View the description and recovery action. 5 Repeat steps 3 and 4 for more events, if necessary.
Monitoring multimedia hardware Standard 1.10 Channel and Multimedia Monitors The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels.
June 2007 Monitoring multimedia hardware The Maintenance screen Use the Maintenance screen in CallPilot Manager to do the following: Obtain general information about components. View component states. Start and stop components. Run integrated diagnostic tests. View the results of the last diagnostic test run against a component. What the Maintenance screen provides The Maintenance screen identifies the server platform and switch connectivity type.
Monitoring multimedia hardware Standard 1.10 Figure 9: Partially expanded tree for 1005r When you click a component, the screen refreshes to show the details about that component. Details are divided into the sections described in the following table.
June 2007 Monitoring multimedia hardware Table 11: Component sections Section Description General This section shows general technical information about the selected component. This typically includes the following details: the name, class, type, series, or version of a component various capabilities of a component (for example, whether a component is removable) Note: This section does not appear for all components. Maintenance This section shows the state of the selected component.
Monitoring multimedia hardware Standard 1.10 Maintenance activities for each component The following table identifies the maintenance activities you can perform for each component that is listed in the component tree.
June 2007 Monitoring multimedia hardware Viewing component states View a component state to determine the general condition of the component, including whether the component is disabled or off duty. The component state is shown in the Maintenance section of the Maintenance screen. Component states You can determine the state of a component by looking at the State box in the Maintenance section. State Description Active The component is working and currently involved in processing a call.
Monitoring multimedia hardware Standard 1.10 State Description Not Configured The device is not configured in CallPilot. For example, a DSP is not being used because it was not allocated in the Configuration Wizard. Off Duty The component has been stopped. Remote Off Duty The component has been taken out of service at the switch. Remote (Yellow) Alarm A red alarm exists at the receiving device.
June 2007 Monitoring multimedia hardware To view the state of a hardware component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. 3 Click the plus signs (+) beside the CallPilot server to expand the component tree. 4 Continue clicking the plus sign (+) until the component you want to work with is visible. 5 Click the hardware component you want to work with.
Monitoring multimedia hardware Standard 1.10 Starting and stopping components When you stop a component, you take it out of service and prevent it from operating. You must stop a component before you can replace it (if the component is replaceable) or run a diagnostic test on it. To bring an out-of-service component back into service, you must start it. Start and stop components from the Maintenance section on the Maintenance screen.
June 2007 Monitoring multimedia hardware Stop versus courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected. Courtesy stop A courtesy stop takes the component out of service after the component finishes processing the active calls. If the component is currently processing a call, the call is not dropped; the component remains active until the call is finished.
Monitoring multimedia hardware Standard 1.10 Component Effect of stopping MPB board Takes all call processing resources on the selected board out of service. Time switch You cannot perform maintenance administration on the time switch. Multimedia Channel Takes the selected multimedia channel out of service. Channels Takes the selected DS30X channel out of service. DS30X link Takes the selected DS30X link out of service. To start or stop a component 1 Run CallPilot Manager and log on.
June 2007 Monitoring multimedia hardware Result: The Maintenance screen refreshes to show details about the component. 6 Scroll down to the Maintenance section. 7 Click Courtesy Stop or Start as required. Button Description Start If the selected component is out of service, click this button to put it into service. Courtesy Stop Click this button to take the selected component out of service. CallPilot waits for calls to be completed before disabling the component.
Monitoring multimedia hardware Standard 1.10 Running integrated diagnostics Run diagnostic tests from the Diagnostics section on the Maintenance screen in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it. The CallPilot server is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation).
June 2007 Monitoring multimedia hardware Component Diagnostics available? Replaceable? DS30X link (cable) Yes Yes Diagnostic tests available for each component The diagnostic tests that are available for each component are listed in the Diagnostic section of the Maintenance screen. To view the list of diagnostic tests for a particular component, click the component in the component tree.
Monitoring multimedia hardware Standard 1.10 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. 3 Click the plus sign (+) beside the CallPilot server to expand the component tree. 4 Continue clicking the plus signs (+) until the component you want to work with is visible. 5 Click the hardware component for which you want to run diagnostics with.
June 2007 Monitoring multimedia hardware Viewing the last diagnostics result You can review the results of diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 78. 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Maintenance Admin.
Monitoring multimedia hardware 86 diagnostic result: pass or fail the date and time the test was completed Standard 1.
June 2007 Monitoring multimedia hardware Working with the Multimedia Monitor The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels. To view or work with multimedia channel states 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Multimedia Monitor. Result: The Multimedia Monitor screen appears, showing the channels associated with each DSP.
Monitoring multimedia hardware 3 Standard 1.10 Do one of the following: IF you want to stop or start THEN all of the channels associated with a DSP select the check box to the left of the DSP that you want to stop or start. Repeat this step for each DSP. only one or several channels that are associated with a DSP 4 select the check box for each channel that you want to stop or start. Click Courtesy Stop or Start as required.
June 2007 Monitoring multimedia hardware Working with the Channel Monitor The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or work with call channel states 1 Run CallPilot Manager and log on. 2 In CallPilot Manager, click Maintenance > Channel Monitor. Result: The Channel Monitor screen appears, showing the DS30X (also known as DS0) channels associated with each DS30X link.
Monitoring multimedia hardware 3 Standard 1.10 Do one of the following: IF you want to stop or start THEN all of the channels associated with select the check box to the left of the a DS30X link DS30X link that you want to stop or start. Repeat this step for each DS30X link. only one or several channels that select the check box for each are associated with a DS30X link channel that you want to stop or start. 4 Click Courtesy Stop or Start as required.
Chapter 7 Using CallPilot system utilities In this chapter Overview 92 Diagnostics Tool 93 PEP Maintenance utility 95 Session Trace 96 CallPilot System Monitor 99 1005r Server Maintenance and Diagnostics 91
Using CallPilot system utilities Standard 1.10 Overview The following table lists the CallPilot system utilities. Utility Description Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). PEP Maintenance Displays a list of installed PEPs and enables PEP removal. Session Trace Displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI).
June 2007 Using CallPilot system utilities Diagnostics Tool Use the Diagnostics Tool to enable or disable CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that can exist when the system and its services are started. When you disable startup diagnostics, you can save time during system maintenance operations where restarts or call processing services restarts are required.
Using CallPilot system utilities Standard 1.10 On the Diagnostics Tool dialog box, select Configuration > Maintenance Startup Diag > Disable.
June 2007 Using CallPilot system utilities PEP Maintenance utility The PEP Maintenance utility displays a list of all installed PEPs on the server and lets you uninstall PEPs. For information about installing or uninstalling PEPs, see the Installation and Configuration Task List (5557101-210). To access the PEP Maintenance utility From the Windows desktop, click Start > Programs > CallPilot> System Utilities > PEP Maintenance Utility. Result: The DMI Viewer dialog box appears.
Using CallPilot system utilities Standard 1.10 Session Trace The Session Trace tool displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI).
June 2007 Using CallPilot system utilities To find a session 1 From the Session Type list, choose the type of session. To display a list of all session types, select All Session Types. 2 Enter as much information in the search criteria boxes to identify the session you want to view. To display a list of all users for the selected session type, leave the search criteria boxes blank. 3 Click Search to initiate the search. a.
Using CallPilot system utilities Standard 1.10 Result: The session type information appears at the bottom of the window. The following example shows Call Answering session type information.
June 2007 Using CallPilot system utilities CallPilot System Monitor The System Monitor consists of three tabs, as described in the following table. Table 13: System Monitor tabs Tab Description Channel Monitor Shows the status of all CallPilot services, multimedia channels, and call channels (DS30X channels). System Info Displays details about the CallPilot system, such as features purchased, keycode, serial number, and CallPilot server IP addresses.
Using CallPilot system utilities Standard 1.10 Figure 13: Channel Monitor with M1 CallPilot services The Service Name pane shows the status of services from a CallPilot perspective. The Windows Services Control Panel can show that a service is running, but it may not be fully running or in service from a CallPilot perspective. Refer to the Channel Monitor tab in the Systems Monitor for the true status.
June 2007 Using CallPilot system utilities The critical services that are required for basic CallPilot call answering are listed in the following table. For your reference, the equivalent names as they appear in the Windows Control Panel are also listed.
Using CallPilot system utilities Standard 1.10 Your 1005r server has either one or three MPB96 boards. Each MPB96 board has 12 DSP sections embedded on the board. DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link). Each box in the row represents one DS30X channel. The DS30X links connect the CallPilot server to the MGate card in the Meridian 1 switch or Succession 1000 system.
June 2007 Using CallPilot system utilities Figure 14: System Info tab The numbered items provide information about the features purchased. Information about the underlying operating system appears in the top right corner, including the server IP addresses. PEP information and configured Service DNs appear in the bottom part of the window. Legend/Help tab Figure 15 on page 104 shows an example of the Legend/Help tab. Consult this window for descriptions of the icons found on the Channel Monitor tab.
Using CallPilot system utilities Standard 1.
Chapter 8 Replacing basic chassis components In this chapter Removing and replacing the front bezel 106 Removing and replacing the server cover 108 Removing and replacing the processor air duct 110 Replacing the power supply 112 Replacing a hard drive 114 Replacing the four-fan assembly 118 Replacing the dual NIC card 120 Replacing the DVD combo drive 129 Replacing memory DIMMs 132 Replacing the software feature key 135 1005r Server Maintenance and Diagnostics 105
Replacing basic chassis components Standard 1.10 Removing and replacing the front bezel Remove the front bezel to service the hard drives and DVD combo drive.
June 2007 Replacing basic chassis components 1 Loosen the captive screws (A) on both sides of the front bezel. The screws cannot be removed from the front bezel. Refer to Figure 16 on page 106. CAUTION Risk of equipment damage Support the front bezel while loosening the captive screws as the front bezel is not held onto the front panel with another mechanism. . 2 Hold the front bezel by the captive screws and lift it toward you. Place it in a secure location while you service the server.
Replacing basic chassis components Standard 1.10 Removing and replacing the server cover Remove the server cover if you must service the interior of the server. Note: If a component has a: Blue tab Power down the server before replacing it. Green tab It can be replaced while the server is powered on. Black tab It is non-replaceable, or not important. To remove the server cover DANGER Risk of electric shock High current inside the chassis can cause severe injury. .
June 2007 Replacing basic chassis components Figure 17: Server cover 5 Lift the cover straight up to remove it from the platform. To replace the server cover 1 Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls. The front of the cover is about an eighth of an inch from the sheet metal at the front of the chassis. Refer to “Server cover” on page 109.
Replacing basic chassis components Standard 1.10 Removing and replacing the processor air duct You must remove the air duct to access the processor assembly, four-fan assembly, and the memory modules. Because the processor air duct channels the airflow within the chassis, be sure to reinstall the air duct before installing the chassis cover. Requirements You need a Phillips (cross head) screwdriver, #1 and #2 bit.
June 2007 Replacing basic chassis components Figure 18: Processor air duct 5 Lift the air duct from the server platform and store it in a safe location. To replace the processor air duct 1 Place the processor air duct over the processor socket and four-fan assembly. Make sure you do not pinch any wires beneath the edges of the air duct. Refer to “Processor air duct” on page 111. 2 Tighten the screws at the top of the air duct.
Replacing basic chassis components Standard 1.10 Replacing the power supply The power supplies are hot-swappable and you can replace each power supply without powering down the server. ATTENTION Do not remove both power supplies while the system is running. Shut down the multimedia channels by using the Courtesy Stop in CallPilot Manager. Shut down the server using the Windows Shut Down option, and unplug the power supplies before removing both power supplies at the same time.
June 2007 Replacing basic chassis components 1 Depress and hold the green lever (A) to disengage the power supply. Figure 19: Power supplies 2 Grasp the black handle (B) and pull the power supply from the chassis. 3 Insert the replacement power supply. When inserting the new power supply, make sure the green handle (A) is pressed downward while sliding the module into the power supply cage. 4 Plug the new power supply into the AC mains. Result: The power supply LED illuminates green.
Replacing basic chassis components Standard 1.10 Replacing a hard drive Two hot-swappable SCSI drives are installed in your chassis. You do not need to remove the chassis cover to add or replace a hot-swap hard drive, but you must remove the front bezel to access the hard drives. ATTENTION The replacement hard drive must be the same size or larger than the drive being replaced. To replace a SCSI hard drive 114 1 Remove the front bezel.
June 2007 Replacing basic chassis components Figure 20: Front panel 4 Hard drive 0 is on the right (T). The status LED of hard drive 0 is marked with the hard drive symbol and the number 0 (M). Hard drive 1 is on the left (R). The status LED of hard drive 1 is marked with the hard drive symbol and the number 1 (L). Press the green latch (A) on the front of the hard drive carrier as shown in the following diagram.
Replacing basic chassis components Standard 1.10 Figure 21: SCSI hard drive carrier 116 5 Pivot the latch (A) into the upright position. 6 Pull out on the black lever to slide the carrier from the chassis (B). 7 Remove the new hard drive from its wrapper and place it on an antistatic surface. 8 With the drive circuit-side down, position the connector end of the drive so that it is facing the rear of the drive carrier.
June 2007 Replacing basic chassis components Figure 22: Hard disk drive location in carrier 10 With the black lever in the fully open position, slide the drive assembly into the chassis. 11 Insert the replacement drive in the bay. The green latch at the front of the drive carrier must be to the right. Do not push on the black drive carrier lever until the lever begins to close by itself.
Replacing basic chassis components Standard 1.10 Replacing the four-fan assembly The four-fan cooling assembly is not hot-swappable. You must power down the server and disconnect it from the power supply. When to replace the cooling fan assembly When one or more of the four cooling fans is not turning, the remaining fans rotate faster to maintain the same volume of air flow through the chassis.
June 2007 Replacing basic chassis components Figure 23: Cooling fan assembly 6 Loosen the captive screw (B) that attaches the four-fan assembly to the chassis. 7 Lift the fan module straight up and remove it from the chassis. 8 Lower the new fan module into place. 9 Tighten the captive screw (B). 10 Connect the fan cables to the correct fan connectors on the front panel I/O board. The fan connectors are labeled on the front panel I/ O board. 11 Replace the processor air duct.
Replacing basic chassis components Standard 1.10 Replacing the dual NIC card Your server has three low-profile PCI add-in cards. The RAID card is in slot 1 and the two dual NIC cards are in slots 2 and 3 (counting from top to bottom). The two dual NIC cards are reserved for future use. CAUTION Risk of electrical damage . Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of the cards.
June 2007 Replacing basic chassis components Requirements Phillips (cross head) screwdriver, #1 and #2 bit replacement dual NIC card electrostatic discharge (ESD) grounding strap To replace a dual NIC card 1 Power down the server, unplug all peripheral devices and Ethernet cables, and disconnect the AC power. Ensure all cables are labeled. 2 Attach the ESD strap to your wrist and attach the other end to a known grounded connection. 3 Remove the chassis cover.
Replacing basic chassis components Standard 1.10 Figure 24: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them. Incorrectly connected MPB96 cards do not answer calls. 6 122 Disconnect the SCSI cable attached to the RAID card.
June 2007 Replacing basic chassis components Figure 25: SCSI cable attached to RAID card 7 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis.
Replacing basic chassis components Standard 1.10 Figure 26: PCI riser card assembly 8 124 Turn the riser card upside down and place it on a table.
June 2007 Replacing basic chassis components Figure 27: Low-riser PCI card 9 Release the retention bar (A). 10 Replace the card in either slot 2 or 3 (the two upper slots in the preceding diagram and not the lower slot as shown). 11 Lock the retention bar in place. 12 Turn the PCI riser card right-side up. 13 Arrange the PCI riser assembly red power cable as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis.
Replacing basic chassis components Standard 1.10 Figure 28: PCI riser assembly power cord 14 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to Figure 26 on page 124. 15 Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. ATTENTION 126 If the PCI riser assembly is not fully seated, the server can malfunction.
June 2007 Replacing basic chassis components Figure 29: PCI riser assembly rear grooves 16 Reconnect the PCI riser assembly power cord. 17 Reconnect the SCSI cable to the RAID card. 18 Reconnect all cables. 19 Replace the chassis cover. 20 Take the ESD strap off. 21 Power up the server and log onto Windows. Result: The Windows New Hardware Found Wizard screen appears. 22 Click Next. 23 Select the presented driver (there is only one).
Replacing basic chassis components Standard 1.10 Result: The board replacement is complete. 25 Test the system to ensure the new board is functioning properly. For instructions, see “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210).
June 2007 Replacing basic chassis components Replacing the DVD combo drive The DVD combo drive is not hot-swappable. You must power down the system to replace the DVD combo drive. Requirements You need a Phillips (cross head) screwdriver, #1 and #2 bit. To replace the DVD combo drive 1 Power down the server, unplug all peripheral devices and Ethernet cables, and disconnect the AC power. 2 Remove the front bezel. Refer to “Removing and replacing the front bezel” on page 106.
Replacing basic chassis components Standard 1.10 Figure 30: DVD combo drive assembly 6 Slide the DVD combo drive assembly from the chassis. Note: There are no cables to disconnect. 7 Remove the screw on the left side of the drive assembly and save it for installing the new DVD combo. 8 Remove the DVD combo drive from the carrier. a. Open the two latches holding the DVD combo drive in the carrier. b. Disconnect the ribbon cable. c. Disconnect the power cable from the DVD combo drive. d.
June 2007 Replacing basic chassis components b. Screw the carrier shut with the three screws. c. Reconnect the power and ribbon cables. 10 Slide the DVD combo drive assembly into the chassis. 11 With the black drive carrier handle in the fully open position, slide the drive assembly back into the chassis. 12 Attach the drive power and data cables at the rear of the drive. When the cables are firmly installed, the cable retention clips lock into place. 13 Replace the chassis cover.
Replacing basic chassis components Standard 1.10 Replacing memory DIMMs Four Dual Inline Memory Modules (DIMMs) are installed on your server. You must replace all four memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than four DIMM modules in the 1005r server. CAUTION Risk of equipment damage Take precautions to protect internal components. Electrostatic discharge (ESD) can damage cards and make them unusable. .
June 2007 Replacing basic chassis components Figure 31: Memory DIMM locations 6 Push the clips at each end of the DIMM sockets outward to the open position. 7 Remove all the DIMMs. 8 Holding each DIMM by the edges, remove it from the antistatic envelope. 9 Position the DIMM above the socket and align the small notch in the bottom edge of the DIMM with the keys in the socket. 10 Insert the bottom edge of the DIMM into the socket.
Replacing basic chassis components 134 Standard 1.10 11 Push down on the top edge of the DIMM until the retaining clips snap into place. The retaining clips must be fully closed for the DIMM to make proper contact with the server board. 12 Install the other three DIMMs. 13 Replace the processor air duct. 14 Replace the chassis cover. 15 Plug in all peripheral devices and AC power. 16 Restart the server.
June 2007 Replacing basic chassis components Replacing the software feature key If you upgrade your system or convert it to high capacity, you must replace the software feature key with a new key. To replace the software feature key 1 Remove the new software feature key from the plastic bag. 2 Eject the old software feature key by inserting a straightened paper clip into the side access hole. 3 Push the paper clip in the direction of the software feature key.
Replacing basic chassis components Standard 1.
Chapter 9 RAID operations In this chapter Outlining RAID functions 138 Verifying the RAID firmware 139 Configuring RAID using LSI320-1 controller and Ctrl+M 142 Verifying consistency on the drives 145 RAID splitting 147 Replacing the RAID card 151 1005r Server Maintenance and Diagnostics 137
RAID operations Standard 1.10 Outlining RAID functions Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continuous service. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring with RAID Level 1. With Level 1 mirroring, two equal-capacity disk drives mirror one another. One disk drive serves as the backup copy of the other disk drive. If one disk drive fails, the other continues to run.
June 2007 RAID operations Verifying the RAID firmware You require the following minimum RAID firmware version: 1L37 To verify the RAID firmware version To determine what the current RAID firmware version is on the RAID LSI320-1 controller, use either of the following procedures: Press Ctrl+M 1 Turn on the server and press Ctrl+M when prompted during system bootup. Note: The Ctrl+M utility can take up to 1 minute to launch with 1L37 firmware. The system can appear frozen. Do not reset.
RAID operations Standard 1.10 If the firmware is not correct, perform a firmware update. For instructions, see “To upgrade or downgrade the RAID firmware” on page 140. To upgrade or downgrade the RAID firmware The firmware of the RAID card is upgraded through a flash process. The flash process is initiated by running the RAID card firmware update utility on the CallPilot DVD. ATTENTION WARNING Perform this procedure only if the firmware version is not the version identified in this section.
June 2007 RAID operations 2.1005r server FRU/SDR firmware update 3.1005r server Board Management Controller (BMC) firmware update 4.LSI320-1 RAID controller firmware update 5.1005r system utility and SEL viewer 6.Goto DOS 5 Enter 4 to run the LSI320-1 RAID card firmware update from the Nortel CallPilot Image Menu. Result: The system prompts you to confirm the RAID firmware update. 6 Enter Y to confirm. Result: The update progress dialog box appears with the following message. System will now reboot.
RAID operations Standard 1.10 Configuring RAID using LSI320-1 controller and Ctrl+M The configuration of the RAID card is stored on both the card and the hard drive. Typically you are not required to reconfigure RAID unless you are making a change to the RAID system (for example, if you replace the hard drives with higher capacity hard drives). CAUTION Risk of data loss . This procedure requires that the logical drive be initialized.
June 2007 RAID operations 3 From the Objects menu, select Adapter and press Enter. 4 From the Adapter menu, select Factory Default. 5 Select Yes to confirm the selection and press Enter. 6 Press Ctrl+Alt+Delete when prompted to restart system. 7 During bootup, press Ctrl+M to re-enter the RAID setup utility.
RAID operations Standard 1.10 Result: The display changes to ONLIN A01-01. 11 Select A01-02 and press the Spacebar. Note: The drives blink when you select them. 12 Press Enter to End the Array. Result: The blinking stops. 13 Press F10 to configure the logical drive. 14 Press the spacebar to select Configuration Array. Result: Span-1 appears in the box opened for the A01 logical drive. 15 Press F10 to configure the logical drive.
June 2007 RAID operations Verifying consistency on the drives This optional consistency check on the logical drive of the RAID system ensures that the data on the drives is identical. If any errors are found, they are corrected automatically. Nortel strongly recommends that you do a consistency check before you split the RAID system pack. If possible, perform the consistency check the day before the scheduled maintenance.
RAID operations Standard 1.10 Result: An end of session message appears. 5 146 Click OK.
June 2007 RAID operations RAID splitting Ensure that your system is in full working order and the RAID hardware configuration is set up properly as described on page 142. Split the RAID before you install software upgrades (PEPs). If you are performing a platform upgrade or migration, refer to the Upgrade and Platform Migration Guide (555-7101-207) for complete instructions. ATTENTION As an extra precaution, Nortel recommends that you perform a full system backup prior to performing a RAIDsplit.
RAID operations Standard 1.10 At this point, the RAID is split, and the drive marked FAILED is the backup drive and is no longer written to. You can install a PEP on the system and use the backup drive to back out of the installation. ATTENTION Do not make the failed drive online at this point, or data corruption can occur. If you failed the wrong drive by mistake, you must select rebuild to bring it back into service.
June 2007 RAID operations To synchronize the RAID after a successful PEP installation To restore RAID to full service after a successful PEP installation: 1 Without shutting down the server, from Windows, click Start > Programs > Power Console Plus > Launch Client. Note: Ensure that Access Mode > Full Access is selected. 2 Click OK. Result: The MegaRAID Power Console Plus window appears. 3 In the Physical Devices section, right-click the hard disk drive that is marked FAILED. Example: A01-2-Failed.
RAID operations ATTENTION Standard 1.10 Do not use the Power Console for the following procedure, or data corruption can occur. 1 Restart the server and enter the Ctrl+M utility when prompted during system bootup. 2 From the Management menu, select Objects and press Enter. 3 Select Objects > Physical Drive and press Enter. 4 Select FAIL Drive for the drive that is online (A01-1-Onln). Result: The drive shows as failed.
June 2007 RAID operations Replacing the RAID card The RAID card is in low-profile slot 1 (counting from the top down) of the PCI riser assembly. CAUTION Risk of electrical damage . Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards. Place the card on an antistatic surface until you are ready to install it. PCI add-in cards are not hot-swappable.
RAID operations Standard 1.10 Requirements Phillips (cross head) screwdriver, #1 and #2 bit RAID card replacement kit electrostatic discharge (ESD) grounding strap To replace the RAID card 152 1 Power down the server, unplug all peripheral devices and ethernet cables, and disconnect the AC power. 2 Attach the ESD strap to your wrist and attach the other end to a grounded connection away from the server. 3 Remove the chassis cover.
June 2007 RAID operations Figure 35: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them. Incorrectly connected MPB96 cards do not answer calls. 6 Disconnect the SCSI cable from the RAID card.
RAID operations Standard 1.10 Figure 36: SCSI cable to RAID card 7 154 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis.
June 2007 RAID operations Figure 37: PCI riser card assembly 8 Turn the riser card upside down and place it on a table.
RAID operations Standard 1.10 Figure 38: Low-riser PCI card 156 9 Release the retention bar (A). 10 Replace the card (B). 11 Lock the retention bar in place. 12 Turn the PCI riser card right-side up and place it on a table. 13 Arrange the PCI riser assembly red power cable as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis.
June 2007 RAID operations Figure 39: PCI riser assembly power cord 14 Reconnect the DS30X cable or cables to the MPB96 card or cards. You must reconnect each cable to the same MPB96 card it was previously connected to. Use the labels you applied. 15 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to “PCI riser card assembly” on page 155.
RAID operations Standard 1.10 Figure 40: PCI riser assembly rear grooves 17 Reconnect the PCI riser assembly power cord. 18 Reconnect the SCSI cable to the RAID card. 19 Replace the chassis cover. 20 Take the ESD strap off. 21 Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. 158 22 Click Next. 23 Select the presented driver. 24 Check that the RAID firmware is version 1L37. Refer to “To verify the RAID firmware version” on page 139.
June 2007 RAID operations 26 Configure the new RAID card. Refer to “To configure an LSI320-1 RAID system” on page 142. 27 Test the system to ensure the new board is functioning properly. For instructions, see “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210).
RAID operations 160 Standard 1.
Chapter 10 Replacing or adding voice processing boards In this chapter M1/CS1000 switch connectivity 162 Locating the voice processing boards 163 DSP numbering and location 164 Replacing an MPB96 board 165 Upgrading to high capacity 175 1005r Server Maintenance and Diagnostics 161
Replacing or adding voice processing boards Standard 1.10 M1/CS1000 switch connectivity There are two valid configurations for MPB96 boards with M1/CS1000 switch connectivity. The following table shows valid configurations. Table 14: MPB96 with M1/CS1000 switch MPB96 boards Slot number Max. channels MPU 1 1 96 96 3 (high capacity) 1, 2, 3 192 288 Determine which configuration applies to your system. ATTENTION You must use one of the valid configurations for the system to function properly.
June 2007 Replacing or adding voice processing boards Locating the voice processing boards Figure 41 on page 163 shows the rear panel of the 1005r server with the three full-height PCI card slots (C). The MPB96 voice processing boards occupy one or three full-height slots. In the following diagram, the card slots are numbered from 1 to 3 starting at the top.
Replacing or adding voice processing boards Standard 1.10 DSP numbering and location DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance screen in CallPilot Manager. Each DSP supports up to eight multimedia channels. DSP numbering MPB96 boards The MPB96 board has 12 embedded DSPs. MPC-8 cards are not required. If an embedded DSP is faulty, you must replace the entire MPB96 board.
June 2007 Replacing or adding voice processing boards Replacing an MPB96 board This section describes how to replace an MPB96 board. You must replace an MPB96 board: if the board becomes faulty when the PCI firmware needs to be updated, and the board must be sent back to the factory CAUTION Risk of electrical damage . Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards.
Replacing or adding voice processing boards Standard 1.10 MPB96 boards are not hot-swappable and you must power down the system before replacing the cards. CAUTION Risk of physical equipment damage . Remove the 1005r from the rack, and place it on a solid surface when replacing or adding cards. The PCI riser assembly requires considerable force when inserting it into the connector, and physical damage can result if the assembly is not properly aligned.
June 2007 Replacing or adding voice processing boards 6 Disconnect the DS30X cable from the MPB96 card in the full-size side of the PCI riser. Figure 43: DS30X cables for high capacity Note: If you have the high capacity configuration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting. Incorrectly connected MPB96 cards do not answer calls. 7 Disconnect the SCSI cable attached to the RAID card.
Replacing or adding voice processing boards Standard 1.10 Figure 44: SCSI cable attached to RAID card 8 168 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis.
June 2007 Replacing or adding voice processing boards Figure 45: PCI riser card assembly 9 Turn the riser card upside down and place it on a table. 10 Disconnect the CT bus cable from the MPB96 cards (high capacity configuration only).
Replacing or adding voice processing boards Standard 1.10 Figure 46: CT bus cable attached to MPB96 boards. 11 170 Release the retention clip by loosening the blue captive screw (A) as shown in the following diagram.
June 2007 Replacing or adding voice processing boards Figure 47: Full-height PCI card 12 Remove the rear retention screw (B) as shown in the previous diagram. 13 Replace the card and tighten the screws. Make sure the red power cable to the full-size PCI riser card is not pinched. 14 Reconnect the 3-drop CT bus cable (high capacity configuration only). 15 Turn the PCI riser card right-side up.
Replacing or adding voice processing boards Standard 1.10 Figure 48: Full-size PCI riser card red power cable 17 Arrange the PCI riser assembly power cable as shown in the following illustration.
June 2007 Replacing or adding voice processing boards 18 Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. 19 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to “PCI riser card assembly” on page 169. ATTENTION If the PCI riser assembly is not fully seated, the server can malfunction.
Replacing or adding voice processing boards Standard 1.10 Result: The Windows New Hardware Found Wizard screen appears. 24 Click Next. 25 Select the presented Nortel MPB driver (there is only one). 26 Run the Configuration Wizard to configure the new hardware. For instructions, see Meridian 1 and CallPilot Server Configuration (555-7101-222) or CS1000 and CallPilot Server Configuration (5557101-510). Result: The MPB96 board replacement is complete.
June 2007 Replacing or adding voice processing boards Upgrading to high capacity This section describes how to upgrade your server hardware to the high capacity configuration. You need three MPB96 boards to support the high capacity feature. CAUTION Risk of electrical damage . Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. Do not touch the components or gold-edge connectors of cards or boards.
Replacing or adding voice processing boards Standard 1.10 3 Attach the ESD strap to your wrist and attach the other end to a known grounded connection. 4 Remove the chassis cover. Refer to “Removing and replacing the server cover” on page 108 for instructions. 5 Disconnect the red power cable from the PCI riser assembly. 6 Disconnect the DS30X cable from the MPB96 card in the full-size side of the PCI riser. Mark the cable as number 1. 7 Disconnect the SCSI cable attached to the RAID card.
June 2007 Replacing or adding voice processing boards Figure 52: PCI riser card assembly 9 Turn the riser card upside down and place it on a table. 10 Release the retention clip by loosening the blue captive screw (A). 11 Remove the rear retention screw (B). 12 Add the new boards to slots 2 and 3. Tighten the retaining screws (B). Make sure the red power cable is not pinched.
Replacing or adding voice processing boards Standard 1.10 Figure 53: Full-height PCI card 13 178 Connect the 3-drop CT bus cable to the MPB96 cards as shown in the following illustration.
June 2007 Replacing or adding voice processing boards Figure 54: CT bus cable attached to MPB96 boards 14 Turn the PCI riser card right-side up. 15 Arrange the PCI riser assembly red power cable inside the riser assembly as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis.
Replacing or adding voice processing boards Standard 1.10 Figure 56: PCI riser assembly power cable 180 17 Line up the two grooves on the back lip of the PCI riser assembly with the pins on the rear panel as shown in the following illustration. 18 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to “PCI riser card assembly” on page 169.
June 2007 Replacing or adding voice processing boards Figure 57: PCI riser assembly alignment studs and slots 19 Reconnect the PCI riser assembly power cord. 20 Reconnect the CT bus cable. 21 Connect the DS30X cables to the MPB96 cards as shown in the following illustration. Start with the cable labeled 1 and connect it to the MPB96 card in slot 1.
Replacing or adding voice processing boards Standard 1.10 Figure 58: DS30X cables for high capacity 22 Replace the chassis cover. 23 Take the ESD strap off. 24 Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. 25 Click Next. 26 Select the presented Nortel MPB driver (there is only one). 27 The Windows New Hardware Found Wizard screen appears again. 28 Click Next. 29 Select the presented Nortel MPB driver (there is only one).
June 2007 Replacing or adding voice processing boards Result: The high capacity expansion is complete. 31 Test the multimedia channels to ensure the new MPB96 boards are functioning properly. For instructions, see “Testing the CallPilot installation” in the Installation and Configuration Task List (555-7101-210).
Replacing or adding voice processing boards 184 Standard 1.
Chapter 11 Maintaining the BIOS and system board firmware In this chapter Configuring the 1005r BIOS and firmware 186 BIOS settings 190 Using system event logs 193 Maintaining the onboard video and network cards 196 1005r Server Maintenance and Diagnostics 185
Maintaining the BIOS and system board firmware Standard 1.10 Configuring the 1005r BIOS and firmware The Basic Input/Output System (BIOS) of your 1005r server is flash ROM-based code. Upgrade or reconfigure the BIOS using the utilities on the CallPilot Image DVD. The utility programs write updated code to the Flash ROM chips. For information about the BIOS settings, see “BIOS settings” on page 190. The following table shows the latest BIOS and firmware versions.
June 2007 Maintaining the BIOS and system board firmware When to upgrade the BIOS CAUTION Risk of data loss . Perform this procedure only if specifically instructed to do so by your Nortel representative. The CallPilot server is shipped to you with the required minimum BIOS and system board firmware versions. Upgrade the BIOS and system board firmware only if your Nortel representative deems this necessary to solve a system problem.
Maintaining the BIOS and system board firmware Standard 1.10 Result: The server boots from the DVD and the Startup Menu appears. 1.Install CallPilot server image for 1005r then boot (recommended) 2.Install CallPilot server image for 1005r and exit to DOS 3.Utilities (BIOS, Firmware, etc...) 4 Enter 3 to select Utilities (BIOS, Firmware, etc...). Result: The Nortel CallPilot Image Menu displays. 1.1005r server BIOS update 2.1005r server FRU/SDR firmware update 3.
June 2007 Maintaining the BIOS and system board firmware Result: The system reboots and the Startup Menu appears. 4 Enter 3 to run Utilities (BIOS, Firmware, etc...) from the Startup Menu. If the Startup Menu is not displayed, refer to “To display the Nortel CallPilot Image Menu” on page 187. 5 Enter 2 to run 1005r server FRU/SDR firmware update from the Nortel CallPilot Image Menu. Result: The system prompts you to confirm the FRU update. 6 Enter Y to confirm.
Maintaining the BIOS and system board firmware Standard 1.10 BIOS settings Table 15 on page 190 displays the 1005r server BIOS settings. As the system boots, press F2 to enter the 1005r BIOS. BIOS Settings that are in bold text are settings that are modified by Nortel.
June 2007 Boot Maintaining the BIOS and system board firmware USB Configuration USB Function: Enabled Legacy USB Support: Auto Post64/100 Emulation: Disabled USB2.0 Controller: Enabled USB2.
Maintaining the BIOS and system board firmware Security All Features Disabled Server This is a view only menu Standard 1.10 Serial Power Console BIOS Redirection Port: Disabled Baud Rate 19.
June 2007 Maintaining the BIOS and system board firmware Using system event logs The system event logs record all the hardware events that take place while the system boots up and functions. You can view these logs even when the system is not operational through the utilities on the CallPilot Image DVD. ATTENTION This tool is only intended for use by authorized level 2 support personnel under Nortel supervision. The system event logs can only hold 2000 events and display a warning message when full.
Maintaining the BIOS and system board firmware 6 Standard 1.10 Choose Run SEL Viewer Utility and click Continue. Result: The SEL Viewer screen appears. 7 Use the arrow keys to scroll through the system events. The details of the currently selected event appear on the bottom of the screen. 8 When you finish viewing events, select File > Exit from the menu bar. Result: The Intel GUI appears. 9 Click Exit to close the GUI.
June 2007 Maintaining the BIOS and system board firmware If you do not have the image DVD, you can clear the system event logs from BIOS with the following procedure: 1 Restart the PC, and press F2 when prompted. 2 When the BIOS window appears, select Server > System Management Event Log > Clear Event Logs.
Maintaining the BIOS and system board firmware Standard 1.10 Maintaining the onboard video and network cards Network card failure The network cards are integrated into the server board. If the network cards fail, you must replace the server. Video card failure The video card is integrated into the server board. If the video card fails, you must replace the server.
Index A alarm board replacement of 132 Alarm Monitor 66 alarms about 64, 66 investigating 66 alert icons, component states 76 application event log definition 44 arp command 53 parameters and descriptions 53 running from Windows 54 syntax 53 B bezel, front 108 removal of 106 replacement of 107 BIOS requirements for upgrading 186 BIOS settings 190 boot failure CallPilot what to do 36 Windows what to do 36 C call channels disabling 70 1005r Server Maintenance and Diagnostics working with 89–90 CallPilot ut
Index Standard 1.
June 2007 Index tracert 51 Diagnostics section, Maintenance screen 73 Diagnostics Tool 92 diagnostics tool TCP/IP 48 diagram rear panel slot locations 20 E Event Browser, using 68–69 event log application 44 security 44 system 44 event logs types, description 44 viewing 45 events about 64, 68 investigating 68 F fan, hot-swap 118 fault management alarm notification 64 event processing 64 Firmware revision verifying 139 flashing the 140 G General section, Maintenance screen 73 H hardware problems, detec
Index Standard 1.
June 2007 Index N nbtstat command 54 parameters and descriptions 55 running from Windows 56 syntax 54 netstat command 57 parameters and descriptions 57 syntax 57 network card failure 196 P parts, obtaining replacement 23 PEP Maintenance utility 92, 95 ping command 50 parameters and descriptions 50 running from Windows 51 syntax 50 POST error codes and messages 32 POST message formats 30 power supply, hot-swap 112 Power-On Self-Test See POST R RAID 138 upgrading 140 RAID system configuring 142 Redundant
Index Standard 1.
June 2007 Index V video card, failure 196 viewing 45 W Windows viewing 45 1005r Server Maintenance and Diagnostics 203
Index 204 Standard 1.
1005r Server Maintenance and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-512 Document Version: Standard 1.10 June 2007 Copyright © 2007 Nortel Networks. All Rights Reserved. To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback. The information in this document is subject to change without notice.
