Part No. P0993298 02 Business Communications Manager BCM1000 Installation and Maintenance Guide • Changes for version 3.0 software • Installation and Maintenance for version 2.
Copyright © 2002 Nortel Networks All rights reserved. December, 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.
Caution: Only qualified persons should service the system. The installation and servicing of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment.
Telecommunication registration Business Communications Manager equipment meets all applicable requirements of both Industry Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files Industry Canada 332-5980 A and FCC AB6CAN-20705-KF-E (key system), AB6CAN-20706-MF-E (hybrid system), and AB6CAN-23740-PF-E (PBX system).
Electromagnetic Compatibility Business Communications Manager equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements. Business Communications Manager does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada.
Repairs In the event of equipment malfunction, all repairs to certified equipment will be performed by an authorized supplier. Canadian Regulations - please read carefully Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).
US Regulations - please read carefully Federal Communications Commission (FCC) Notice FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.
Ringer Equivalence Number The FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN), which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent phones from ringing in response to an incoming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone company.
Important Safety Instructions The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference. Installation Warning: To avoid electrical shock hazard to personnel or equipment damage, observe the following precautions when installing telephone equipment: 1 Never install telephone wiring during a lightning storm. 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a qualified service person when some service or repair work is required. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a When the power supply cord or plug is damaged or frayed.
WARNING This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately.
Additional Safety Information The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be connected to exposed plant: • • • DTM interface WAN interface TCM Isolator The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be connected to exposed plant: • • • • • • • BRIM Interface TCM extensions external music sources (MSCX) auxiliary ringer (AUX) paging system relay (PAGE) serial port LAN interface The following i
Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.
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Business Communications Manager 3.0 functional changes for BCM1000 Functional changes, 3.0 software This document provides supplemental information about release 3.0 for systems using BCM1000s that has been upgraded from Business Communications Manager, software version 2.5.
BCM1000 version 3.0 addendum simply install four modules on one DS30 bus, with the dip switches set to the four offsets. The exception is for DS30 06 and 07 if they are set to PDD. In that instance, you can still only install two ASM8s per bus. Figure 2 shows how much of a DS30 bus each station module requires.
BCM1000 version 3.0 addendum 17 Setting module DIP switches for double density Doubling the available telephone lines also requires additional DN records to accommodate the additional telephones. The following charts show the DIP switch settings for single and double-density. Note that the ASM8s do not have special double-density/single-density settings, whereas DSM16 and DSM32 modules must be set to one mode or the other.
BCM1000 version 3.0 addendum Table 3 DSM 16/DSM 16+ and DSM 32/DSM32+ single density switch settings for 2.5 systems upgraded to 3.
BCM1000 version 3.0 addendum 19 Upgrading from a standard system When you upgrade your BCM1000 from a single power supply and fan to a redundant system, you need to remove the jumper from the connectors on the System Status Monitor board to allow the cables from the redundant equipment to be connected. The diagram below notes the location of the connectors for the redundant power supply and for the redundant fan.
BCM1000 version 3.0 addendum Initializing the hard disk (single-disk system) The BCM1000 is normally initialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000, you must re-initialize the Business Communications Manager. After you replace the hard disk and the system has booted up, perform the initialization as follows: 1. Enter the terminal emulation program, as described in Finding the configuration menus on page 150. The Platform Initialization Menu appears.
BCM1000 version 3.0 addendum 21 3. Enter 1 (Initialize Universal Profile) and press . The MSC Initialization menu screen appears after about a minute. Refer to Figure 4. Figure 4 MSC Initialization Menu screen 4. Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to Core software and regions on page 275. 5. The system automatically reboots as part of the initialization process.
BCM1000 version 3.0 addendum Business Communications Manager updates For the latest information about Business Communications Manager product and documentation updates, access the Nortel Networks web site at the following URL: http://www.nortelnetworks.com/support 1-800-4 NORTEL www.nortelnetworks.
Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Telecommunication registration . . .
Contents Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Call Management documentation . .
Contents 25 Fiber Expansion media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Companion system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 DECT system components . . . . . . . . . . . . . . . .
Contents Installing the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Installing the BCM1000 on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Replacing your BCM1000 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 6 Installing the BCM1000e (expansion unit) . . . . . . . . . . . . . . . . . . . . . . . . . 109 Installing the BCM1000e into a rack . . . . . . . . . .
Contents 27 Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Connecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Connect wiring to the modem card . . . . . . . . . . . . . . . . . . .
Contents Installing a RPI for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Wiring the and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Installing Companion base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Positioning a Companion base station . . . . . . . . . . . . . . . .
Contents 29 Chapter 15 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Using the System Status Monitor to monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 ATA 2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Checking the wiring . . . . . . . . . .
Contents Chapter 19 Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 Removing the standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Installing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Upgrading to a redundant power supply . . . . . . . . .
Contents 31 Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 System defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Appendix B Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Combining CTMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Fully-loaded setup . . . . . . . . . .
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Figures Figure 1 Offsets are part of DS30 bus line groups . . . . . . . . . . . . . . . . . . . . . . . . . 15 Figure 2 Space requirements for station media bay modules, on a per-DS30 configuration 16 Figure 3 Assigning double density modules to the DS30 bus hierarchy . . . . . . . . . 16 Figure 4 Business Communications Manager core system components . . . . . . . . 49 Figure 5 External functional hardware, BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . .
Figures Figure 41 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Figure 42 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 131 Figure 43 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Figure 44 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 133 Figure 45 Warning of possible shorting issue on media bay modules . . . . . .
Figures Figure 83 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Figure 84 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Figure 85 SSM board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Figure 86 LED locations on the face of the BCM1000 . . . . . . . . . . . . . . . . . . . . . . 213 Figure 87 System Status Monitor LED Display screen .
Figures Figure 125 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Figure 126 Insert and attach the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Figure 127 Removing the power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Figure 128 BCM1000e, standard power supply interior connections . . . . . . . . . . . . 258 Figure 129 BCM1000e, redundant power supply interior connections . . . . . . . . . . .
Tables Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Table 2 ASM8 settings for 2.5 systems upgraded to 3.0 software . . . . . . . . . . . . 17 Table 3 DSM 16/DSM 16+ and DSM 32/DSM32+ single density switch settings for 2.5 systems upgraded to 3.0 18 Table 4 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to 3.0 18 Table 5 Basic BCM1000 base unit specifications Table 6 Module Power and Status LED states . .
Tables Table 40 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Table 41 Minimum distance between office areas and base stations . . . . . . . . . . 184 Table 42 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Table 43 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Table 44 LED Display screen settings . . . . . . . . . . . . . . . . . . .
Preface This guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM1000) hardware for the Business Communications Manager 2.5 system. This issue of the document also reflects the added functionality built into the Business Communications Manager 2.5 Feature Pack 1 release. The new hardware described in this and other documentation requires the Feature Pack 1 release of the Business Communications Manager firmware.
Preface Note: Note Symbol Alerts you to important information. Tip: Tip Symbol Alerts you to additional information that can help you perform a task. Warning: Grounding Symbol. Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure. Warning: Disconnect Symbol Alerts you to remove the BCM1000 and Business Communications Manager expansion unit (BCM1000e) power cords from the AC outlet before performing any maintenance procedure.
Preface 41 Acronyms These are the acronyms used in this document.
Preface MSC Media services card NIC Network interface card OPX Off premises extension PBX Private branch exchange PCI Peripheral component interconnect PEC III Processor expansion card, version III PRI Primary rate interface PSTN Public switched telephone network QoS Quality of service QSIG Q reference point signalling RAID Redundant array of inexpensive disks RAM Random access memory ROM Read only memory SAPS Station auxiliary power supply TAPI Telephony application progra
Preface 43 Related publications The following documents provide further information about the BCM1000 and related media bay modules, extension equipment, and the applications and software on the system: • • • • The Programming Operations Guide describes how to program the Business Communications Manager equipment.
Preface Installation documentation Documentation CD Remove your Business Communications Manager components from the box BCM1000 and BCM1000e hardware installation Voice Mail and Call Management Applications Operations Installation and Maintenance Guide Data cards Setting up media bay modules Analog telephones Installation manuals come with telephones ATA 2 installation Companion Portable handsets (Region-specific) DECT Deployment Tool and Provisioning Guide DECT DECT Installation and Maint
Preface 45 Operations documentation Voice Mail and Call Management Applications Documentation CD Hardware Installation Operations Telephony Configuration Quick Start Wizard Using the telephones and equipment T7100 User Card T7208 User Card T7316 User Card T7406 User Card M7324 User Card i2004 User Card i2002 User Card NetVision Feature Card Central Answering Position (CAP) User Card Prime Telephone User Card Telephone Feature Card Hospitality Features Card ATA User Guide Setting up Lines, Routes and
Preface Call Management documentation Voice Mail and Call Management Applications Documentation CD Hunt Groups User cards Programming Operations Guide Hospitality Services Keycoded Applications CDR Call Detail Recording System Administration Guide CallPilot Call Pilot Manager Set Up and Operation Guide Reference Guide Programming Record Software Keycode Installation Guide CallPilot Message Networking CallPilot Fax CallPilot Desktop (Unified) Messaging Call Center Professional Call Center M
Preface 47 Unified Manager and hardware maintenance documentation Hardware Installation Operations Documentation CD Voice Mail and Call Management System Management and Maintenance User Administration Programming Operations Guide Backup and Restore Maintenance and Troubleshooting Installation and Maintenance Guide How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Co
Preface EMEA (Europe, Middle East, Africa) Technical Support - CTAS Telephone: 00800 800 89009 Fax: 44-191-555-7980 email: emeahelp@nortelnetworks.com CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.
Chapter 1 Introducing the Business Communications Manager This chapter describes the Business Communications Manager hardware required to create the system. The Business Communications Manager system provides private network and telephony management to small to medium-sized businesses. With this system, you can create a telephony system that suits your special business requirements. This compact system allows you to set up access to the public network.
Chapter 1 Introducing the Business Communications Manager Note: Some of the components described in this document are not available in all countries. Ask your Business Communications Manager sales agent for information about availability. Computer components The BCM1000 computing functions are supported by the following hardware: • memory: 256 MB SDRAM; 128 MB SDRAM added for 2.0 upgrades. • hard disk: 20 GB hard disk(2.5 hardware); 8.4 GB hard disk (2.
Chapter 1 Introducing the Business Communications Manager 51 Table 5 provides a table of weights and measurements of the base unit. Table 5 Basic BCM1000 base unit specifications Size • • • depth: 18.28 inches (with bezel in place) width: 17.51 inches height: 7.05 inches Weight • • no PCI cards or modules: approx 23 lbs. loaded system: approx. 31 lbs. (varies, depending on power supply) Figure 6 shows the location of the hardware components in the BCM1000 2.0 versions.
Chapter 1 Introducing the Business Communications Manager Figure 7 BCM1000 interior components with a standard power supply system (2.5) Fan Power supply Hard disk Clock/calendar battery DIMM slots Media bay module cabinet PCI card slots Figure 8 BCM1000 interior components, redundant system with mirrored hard disks (2.
Chapter 1 Introducing the Business Communications Manager 53 Power supply — The BCM1000 can have a single (standard) power supply module or a redundant power supply module. Single power supply Business Communications Manager equipment can also be upgraded to redundant Business Communications Manager system by installing a redundant power supply in place of the standard power supply. Note: Power supplies for the BCM1000 are auto-switching power supplies. The power supply on an original 2.
Chapter 1 Introducing the Business Communications Manager Telephony components The telephony components perform call processing by connecting the telephones or peripheral telephony equipment, such as fax machines, to the Public Switched Telephone Network (PSTN) lines. They also process telephony information that has been received through an IP link. • MSC — The Media Services Card (MSC) is a PCI card which performs call processing and media processing of the voice channels.
Chapter 1 Introducing the Business Communications Manager 55 • BCM1000e — a separate cabinet with six additional bays for media bay modules. It connects to the BCM1000 through an DS256 RJ45 connector. A Business Communications Manager five-meter DS256 cable is included with the BCM1000e (expansion cabinet). • Telephones and adapters — Business telephones and adapters connect to the media bay modules installed in the BCM1000.
Chapter 1 Introducing the Business Communications Manager Media Services Card The Media Services Card (MSC), a PCI card, performs call processing and media processing of the voice channels for the Business Communications Manager system, including the VoIP trunks and IP-based telephones. This card also offers connections for auxiliary features, including external, customer-supplied hardware for paging and music-on-hold. Figure 9 shows the location of the MSC on the BCM1000.
Chapter 1 Introducing the Business Communications Manager • 57 Music on hold jack — The BCM1000 uses the Music on hold input to connect an external music source that supplies a signal to held lines (music on hold) or telephone speakers (background music). The input source can be any available radio or music source approved for connection to the network. For directions on setting up these features, refer to Chapter 14, “Installing optional telephony equipment,” on page 207.
Chapter 1 Introducing the Business Communications Manager Connection ports You can connect to the BCM1000 through your computer via the serial port or a LAN card connection to perform setup and maintenance procedures. Refer to Figure 10. This guide leads you through the process of making either of these connections. Refer to “Using a null modem serial cable” on page 149 and “Connecting the Ethernet crossover cable” on page 153.
Chapter 1 Introducing the Business Communications Manager 59 BCM1000 LEDs A line of 10 operational LEDs display on the face of the BCM1000. Refer to Figure 11. These LEDs show the current state of various hardware components.
Chapter 1 Introducing the Business Communications Manager System options The Business Communications Manager system provides a number of software applications that enhance basic functionality. Some of these applications work immediately after you install the BCM1000, this is considered core software. Other applications are enabled when you enter software keycodes, which you generate when you buy one of these applications.
Chapter 1 Introducing the Business Communications Manager • Call Center Set Up and Operation Guide — Nortel Networks Call Center (requires keycode)— this Automatic Call Distribution (ACD) system provides tools for handling incoming calls to an agent network. The application also provides administration, supervision, and reporting tools. — Nortel Networks Professional Call Center (upgrade) (requires keycode)— this is an expanded version of the basic Call Center application.
Chapter 1 Introducing the Business Communications Manager • CallPilot Message Networking Setup and Operation Guide and CallPilot Message Networking User Guide Message Networking (requires keycode to add extra mailboxes) links the CallPilot system with other voicemail systems and allows the exchange of voice messages between users at different sites.
Chapter 1 Introducing the Business Communications Manager • 63 Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web Developers Guide Nortel Networks Multimedia Call Center (requires keycode) allows call agents and users to interact through either or both a telephone connection and an IP connection. This allows the conversation to occur over the voice connection or through text chatting.
Chapter 1 Introducing the Business Communications Manager • IPX Routing — Business Communications Manager 2.5 supports the following IPX Routing protocols in a NetWare environment: — static routing — RIP (Routing Information Protocol) — SAP (Service Advertising Protocol) • NAT (Network Address Translation) — Business Communications Manager 2.5 supports both static and dynamic NAT for a number of packet types and protocols.
Chapter 1 Introducing the Business Communications Manager 65 Business Communications Manager expansion unit The BCM1000e houses a maximum of six additional media bay modules. The cable that comes with the expansion unit connects into a DS256 port on the MSC of the BCM1000, and into a DS256 port on the center panel of the BCM1000e. Refer to Figure 12. This cable, called a Category 5, DS256 or RJ45 cable, must be 5 m (16 ft.) long.
Chapter 1 Introducing the Business Communications Manager Installation process overview Figure 13 provides an overview of the installation process described in this book. Figure 13 Installation and initialization overview Select the media bay modules you require The number of telephone lines and extensions you need determines the number and type of media bay modules you need.
Chapter 1 Introducing the Business Communications Manager 67 Installation overview, continued . . . Connect data networking equipment The data networking components of the BCM1000 provide network connection to your local area network (LAN) and/or your wide area network (WAN). For instructions about how to install the data networking components, refer to “Connecting the data networking hardware” on page 143. Initialize the system Systems are shipped with a default IP and subnet mask.
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Chapter 2 Telephony hardware The BCM1000 is a modular system. You can increase the capacity of your Business Communications Manager by adding more telephony hardware components known as media bay modules. The BCM1000 accommodates three media bay modules. The BCM1000e accommodates an additional six modules. The number of media bay modules that can be added to your system is determined by the number of media bays that are open, combined with the number of DS30 channels each component occupies.
Chapter 2 Telephony hardware Media bay module common features Media bay modules are designed within a common casing, which includes the following common features: LEDs All media bay modules have power and status LEDS. Figure 15 shows the location of the (Power) and (Status) on a CTM. These LEDs are located in the same place on all modules. Table 6 describes the common LED states.
Chapter 2 Telephony hardware 71 Power connections The back of the modules have a single connector that provides a DS256 channel and power to the module. These connectors plug into the back of the media bay on the BCM1000 or BCM1000e. Some modules also have a cooling fan that runs off the module power source. Figure 16 shows the rear views of the two types of modules.
Chapter 2 Telephony hardware DIP switches The six DIP switches that you use to set the DS30 channels and offsets are found either on the bottom of the module or on the rear, behind the power connector. Figure 17 shows the possible locations of the DIP switches on the modules. For more information about setting DIP switches, refer to Chapter 8, “Installing media bay modules,” on page 131.
Chapter 2 Telephony hardware 73 Trunk media bay modules You install the trunk media bay modules in the BCM1000 or the BCM1000e. Trunk media bay modules connect telecommunications lines to the Business Communications Manager hardware.
Chapter 2 Telephony hardware Digital Trunk media bay module The Digital Trunk media bay module (DTM) connects a standard digital PSTN line to the Business Communications Manager using either a digital or PRI line. • • On North American Business Communications Manager systems, the DTM connects to a T1 or PRI line. With a T1 line, you can add a maximum of 24 digital telephone lines. With a PRI line, you can add a maximum of 23 digital telephone lines.
Chapter 2 Telephony hardware 75 Table 8 DTM LED functions (Continued) LED label Function Transmit Alarm On indicates the DTM cannot transmit. The DTM sends an Alarm indication signal (AIS) to the terminating switch. This half-duplex link does not work. Transmit Error On indicates the DTM is sending a remote alarm indication (RAI) carrier failure alarm (CFA) to the terminating switch. If the Transmit Alarm is not on, this error indicates a far-end or cable problem.
Chapter 2 Telephony hardware Figure 19 CTM and CTM8 LEDs and jacks CTM CTM8 Power LED Status LED Line 1 Aux Line 2 Line 3 Line 4 Line 1 Auxiliary port Auxiliary port Line 5 Basic Rate Interface media bay module The Basic Rate Interface media bay module (BRI) module connects a maximum of four BRI ISDN lines to the Business Communications Manager system. European systems use an S interface. North American-based systems use a T interface with an external NTI line.
Chapter 2 Telephony hardware 77 Station media bay modules You install the station media bay modules in the BCM1000 or the BCM1000e. Station media bay modules connect telephones and analog telecommunication devices to the Business Communications Manager system.
Chapter 2 Telephony hardware Digital Station media bay module Three types of media bay modules support digital telephones on the Business Communications Manager. Each module has a minimum of one amphenol connector on the faceplate. This section describes the two DSM modules. Refer to Figure 21.
Chapter 2 Telephony hardware 79 4X16 media bay module (North American systems only) The 4X16 provides both analog trunk connections and connections to digital telephones. The module is a combination of a CTM media bay module, with four analog lines, and a DSM 16-digital telephone media bay module. Each of the four ports supports Caller ID and disconnect supervision. An auxiliary port beside Line 1 allows you to use an analog telephony device, such as a modem, fax or telephone, to share the trunk.
Chapter 2 Telephony hardware Analog Station media bay module (North American systems only) The Analog Station media bay module (ASM 8) connects to eight analog telecommunication devices. These devices can be standard analog telephones, cordless telephones, FAX machines, answering machines, or modems. The maximum speed for a modem connection is 28.8 kbit/s. Figure 23 shows a diagram of the ASM 8. The ASM 8 has one amphenol connector on the faceplate.
Chapter 2 Telephony hardware 81 Table 10 Specialized modules Module type What it does Special notes DECT “DECT media bay module” connects a maximum of eight radio base stations Only available for some profiles. Refer to which receives transmissions from registered “Mobility services by region” on page 279. cordless handsets (a maximum of 32). The DECT module contains the equivalent of one BRI module, therefore, it does not require a separate trunk module on the system.
Chapter 2 Telephony hardware Fiber Expansion media bay module The Fiber Expansion media bay module (FEM) connects a maximum of six Norstar expansion modules to the Business Communications Manager system. These connections provide a quick way to upgrade a Norstar system to a Business Communications Manager system. The front bezel of the FEM has six connectors. These connections are made using fiber cables between the FEM module and the Norstar expansion modules.
Chapter 2 Telephony hardware 83 Telephones and adapters The following telephones and devices can be used with the Business Communications Manager system. Business Series Terminal T7100 — one-line display, one memory button without indicator. T7000 (not shown) (International only) — four memory buttons, without display or indicators. Business Series Terminal T7316 — two-line display, three display buttons, 16 memory buttons with indicators, eight memory buttons without indicators.
Chapter 2 Telephony hardware Norstar M7100 — one-line display, one memory button, without indicator. Norstar M7208 — one-line display, eight memory buttons with indicators. Norstar M7100N (UK and Australia only) — same features Norstar M7208N (UK and Australia only) same features Audio Conference Unit Norstar M7310 (ACU)— provides large-room — two-line audio conferencing.
Chapter 2 Telephony hardware 85 Accessories • Station auxiliary power supply (SAPS) — • Analog Terminal Adapter 2 (ATA 2) — provides power for the Business converts digital signals to analog signals to Communications Manager central answering allow communication with analog devices such position (CAP) module. Can also be used to as FAX machines, modems and answering extend the loop length between a telephone or machines.
Chapter 2 Telephony hardware DECT system components The DECT system allows the user to access calls and call features while away from their stationary telephone. The following components combine with the DECT media bay module to provide this service: • • Radio base station — provides the radio link between the Business Communications Manager, through the DECT module, to the portable handsets. Portable handsets — communicate through radio base stations connected to the DECT module.
Chapter 2 Telephony hardware • 87 Handset administration — A Business Communications Manager running version 2.5, Feature Pack 1 or newer software, provides a link to the NetVision Phone Administrator (NVPA). This application, which is specific to the Business Communications Manager, resides on your computer. It provides a set of handset options where you specify the features and settings for each handset. This file is then uploaded by the handset through a serial cable from your computer.
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Chapter 3 Auxiliary requirements You require a personal computer to run the Business Communications Manager Unified Manager application. You use Unified Manager to configure and manage the Business Communications Manager system through an internet link between your computer and the Business Communications Manager. To work with the Unified Manager, you require an internet connection with the correct browser setup. This chapter describes the computer and internet specifications.
Chapter 3 Auxiliary requirements If you are using Microsoft Internet Explorer, set the following parameters: • • Check for newer versions: Every visit to the page Java JIT compiler enabled: On Preloading Java class files on your workstation To preload Java class files on your workstation: 1 Open Unified Manager from your desktop. The first window displays a number of functional buttons. 2 Click the Install Client button.
Chapter 4 Selecting the media bay modules for your system The media bay modules are the devices in the Business Communications Manager system that permit you to connect your extensions and the public switched telephone network (PSTN) lines to the call processing capabilities of the Business Communications Manager system.
Chapter 4 Selecting the media bay modules for your system Selecting the trunk media bay modules The number and type of lines coming into your system determine which trunk media bay modules, and how many modules, you require to support your needs. Trunk lines come from either the public network (PSTN), or they support connections in a private network. If you are setting up an entirely new system, a site survey must be done to determine your current and future needs.
Chapter 4 Selecting the media bay modules for your system 93 An example: • • If you require 24 T1 digital lines, you need one DTM because a single DTM can handle 24 T1 lines (North America). If you require two analog lines and 24 T1 digital lines, you need one CTM and one DTM. Note: Although the DTM supports several types of digital lines, you cannot connect different types of lines to the same DTM.
Chapter 4 Selecting the media bay modules for your system An example for North America: • • If you require 12 digital extensions, you need one DSM 16. If you require 24 digital extensions, you need one DSM 32. Note: If you require only a few analog extensions, you can use a Business Communications Manager ATA 2 to connect these devices to your DSM 16, DSM 32 or the DSM connector on a 4X16 module. Each analog extension requires a Business Communications Manager ATA 2.
Chapter 4 Selecting the media bay modules for your system 95 Figure 27 shows a model of how the DS30 channels are a subgroup of the DS256 channel on the MSC. The diagram also shows offsets, which are a subgroup of the DS30 channels. Warning: If you change the channel split from 3/5 to 2/6 after your system is configured, you will lose all the data and optional application connections.
Chapter 4 Selecting the media bay modules for your system Setting Offsets Each offset is one-quarter of a DS30 channel. Each DS30 channel, supports 16 lines (32 time slots) for most modules. Exceptions: • • DTM modules support 23 to 30 lines per channel FEM modules, where each DS30 channel supports one Norstar fiber module connection. Offsets are numbered 0, 1, 2, and 3. Modules that require less than a full DS30 channel can be assigned a DS30 channel number and an offset number.
Chapter 4 Selecting the media bay modules for your system 97 Determining module channel requirements Figure 29 shows how much of a DS30 channel each module requires. Figure 29 Space requirements for media bay modules Trunks (lines) Stations (extensions) 1 DS30 Channel/ offset set to 0 1 DS30 Channel/ offset set to 0, 1, or 2 ASM8s max.
Chapter 4 Selecting the media bay modules for your system 1 Make a list of modules and the space requirements for each module you chose. Refer to Table 13. Table 13 Matching modules to DS30 channel capacity Channel split Type of module 2/6 (default) _____ 3/5 (extra IP lines) _____ Number required DS30 channels/offsets required 2 Set the channel numbers and offsets on the DIP switches of the module. Refer to Chapter 7, “Setting media bay module DIP switches,” on page 115.
Chapter 5 Installing the BCM1000 This chapter describes how to install the BCM1000. Preparation checklist Before you install the base unit, complete the following actions. • • • • Determine the location for the BCM1000, telephones, and other equipment based on spacing and electrical requirements. For more information about spacing and electrical requirements, refer to the “Environment checklist” on page 99 and the “Electrical requirements” on page 100.
Chapter 5 Installing the BCM1000 Electrical requirements The following electrical requirements must be met: • • Power must be supplied from non-switched, unobstructed outlet within 1.5 m (5 ft.) of the BCM1000. The supplied power must be a dedicated 110 V - 120 V ac nominal (or 220 V - 230 V ac nominal), 50/60 Hz, 15 A minimum service with a third wire safety ground. The third wire safety ground provides shock protection and avoids electromagnetic interference. Danger: Risk of electric shock.
Chapter 5 Installing the BCM1000 101 Analog loop The following parameters must be met for an analog loop. • • maximum dc loop resistance of 208 Ω maximum cable length (0.5 mm or 24 AWG) of 1220 m (4000 ft.) System equipment and supplies Use the following checklists to ensure that you have all the required equipment.
Chapter 5 Installing the BCM1000 Companion equipment If you are installing a Companion system, check that you have the following hardware.
Chapter 5 Installing the BCM1000 103 Installing the BCM1000 in a rack The BCM1000 fits into a standard 19-inch equipment rack. You can install the base unit in the same rack as your other networking and telecommunications equipment. Caution: When installing the BCM1000 in a rack, do not stack units directly on top of one another in the rack. Fasten each unit to the rack with the appropriate mounting brackets. Mounting brackets cannot support multiple units.
Chapter 5 Installing the BCM1000 Installing the BCM1000 into the rack After the brackets are installed, perform the following steps to install the BCM1000 in the equipment rack: 1 Determine the location in the rack you want to install the base unit. 2 Position the base unit in the rack. 3 Align the holes in the rack mounting bracket with the holes in the equipment rack rails. 4 Fasten the rack mounting brackets to the rack using four screws (not supplied). Refer to Figure 31.
Chapter 5 Installing the BCM1000 105 Installing the BCM1000 on the wall To mount the BCM1000 on the wall, you need: • • • two rack mounting brackets or a wall-mount bracket kit four #10 x 2.5 cm (#10 x 1 in.) round head wood screws a plywood backboard 2 cm (3/4 in.) thick Caution: Refer to “Environment checklist” on page 99 for acceptable environmental conditions before selecting a location for the BCM1000.
Chapter 5 Installing the BCM1000 Figure 32 Attaching the mounting brackets to the BCM1000 Rack mount brackets Wall mount brackets 3 Install the 2 cm (3/4 in.) plywood backboard on the wall. 4 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the backboard. The screws must be 34.5 cm (13.5 in.) apart and level. Do not tighten the screws heads against the backboard. Leave approximately 0.5 cm (0.25 in.) of the screw out of the backboard.
Chapter 5 Installing the BCM1000 107 Figure 33 Mount the BCM1000 on the wall Mounting brackets Front cover 6 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the other two slotted holes. 7 Insert a #10 x 2.5 cm (#10 x 1 in.) round-head wood screw in one of the unslotted holes. 8 Tighten all five screws.
Chapter 5 Installing the BCM1000 Installing the BCM1000 on a flat surface You can install the BCM1000 on any flat surface that can support the weight of the unit. Caution: Refer to “Environment checklist” on page 99 for acceptable environmental conditions before selecting a location for the BCM1000. To install the BCM1000 on a table or shelf: 1 Attach four rubber feet to the corners on the bottom of the base unit. 2 Position the BCM1000 on the table or shelf.
Chapter 6 Installing the BCM1000e (expansion unit) This chapter describes how to install the BCM1000e. The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft) cable between the two units can be connected to the BCM1000 without stress on the cable. The BCM1000e has the same environmental and electrical requirements as the BCM1000. For more information about these requirements, refer to “Preparation checklist” on page 99.
Chapter 6 Installing the BCM1000e (expansion unit) 3 Fasten the bracket to the BCM1000e using the four supplied screws. Caution: Use only the screws that came with the bracket. Using other screws can damage the equipment. 4 Repeat steps 2 and 3 on the other side, with the second bracket.
Chapter 6 Installing the BCM1000e (expansion unit) 111 Installing the BCM1000e on the wall The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft) cable between the unit and the BCM1000 can be connected without stress on the cable. Caution: Refer to “Environment checklist” on page 99 for acceptable environmental conditions before selecting a location for the BCM1000e. Required equipment: • • • a wall mounting bracket (supplied with the unit) two #10 x 2.5 cm (#10 x 1 in.
Chapter 6 Installing the BCM1000e (expansion unit) Caution: Use only the screws supplied with the wall mounting bracket. Do not replace screws. Other screws can damage the BCM1000e. 7 Align the slots on the wall mounting bracket over the screws. 8 Push the unit against the wall and slide it down so the slots rest on the screws. 9 Tighten the two screws to the wall mounting bracket.
Chapter 6 Installing the BCM1000e (expansion unit) 2 113 Plug the other end of the cable into the DS256 connector on the faceplate of the MSC in the BCM1000. Refer to Figure 38. Figure 38 BCM1000 DS258 connector DS256 connector Warning: The timing in the Business Communications Manager system is designed for a 5 m (16 ft.) Category 5 patch cable. The system cannot work properly if you connect the BCM1000e using a cable that is any other length.
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Chapter 7 Setting media bay module DIP switches Before you install a media bay module, assign switch settings for the media bay module. These settings determine which line numbers (trunks) or DNs (extensions) the equipment connected to the module will have access to. The DIP switches are located on the back or underside of the media bay module.
Chapter 7 Setting media bay module DIP switches numbers 2 and 3. However, you cannot choose DS30 channel 7 for the DSM32 module, because the second level of DSM lines would not be accessible. The same applies to channel 6 if your system is set to a 3/5 split. Refer to DSM switch settings on page 128. • The DIP switches on the 4X16 module are used to set the DS30 channel and offset for the CTM part of the module. The module automatically assigns an additional DS30 channel for the 16 DSM lines.
Chapter 7 Setting media bay module DIP switches 117 Figure 39 Assigning the modules to the DS30 channel hierarchy After you choose your modules, choose where to assign them on the DS30 channels DN assignment begins with Start DN (default: 221) DS30 channels DS30 channels Station modules are assigned starting at the top (channel 2) of the available media bay module DS30 channels. 2 Exception: DSM 16 or DSM 32 used for Companion. In this case, DSM 32 must be set to channel 6.
Chapter 7 Setting media bay module DIP switches Determining module DIP switch settings After you determine in which order you want to assign the modules, you determine the specific switch settings for each module. 1 Use Table 15 on page 119 to determine a switch setting for all modules except the DECT and FEM modules. Figure 40 shows an example of the table and how to do the following steps: Step 1: On Table 15 circle the module names. Step 2: Number the order in which you want to assign the modules.
Chapter 7 Setting media bay module DIP switches 119 Table 15 shows possible DS30 channel and offset configurations for each type of module, and the corresponding switch settings. For DECT and FEM settings, refer to “DECT switch settings” on page 129 and “FEM switch settings” on page 130. Example: Position your DSM 16 module (step 1), which requires one full DS30 channel (step 2), in DS30 channel 2 (step 3). Moving across, note that the offset is 0 (step 4).
Chapter 7 Setting media bay module DIP switches Setting the DIP switches on the modules Before you install the media bay modules into the BCM1000 or BCM1000e housing, you need to set the DIP switches. Make a note of these settings either on the chart shown in Table 15 on page 119 or in the Programming Record forms. Follow these steps to set the DIP switches: 1 Locate the DIP switches on the module.
Chapter 7 Setting media bay module DIP switches 121 Line and extension numbers for specific modules The switch settings on the media bay module determine the line numbers and extension numbers the modules use. The tables in this section show the correspondence between DS30 channel numbers, switch settings, and the line/extension numbers for each type of module. The DS30 channel and switch settings correspond with Table 15 on page 119.
Chapter 7 Setting media bay module DIP switches Table 18 shows the switch settings for each DS30 channel, and the resulting line assignments.
Chapter 7 Setting media bay module DIP switches 123 CTM switch settings There are two models of CTMs. • CTMs have four lines, therefore, you can add a maximum of four CTMs per DS30 channel. • CTM8s have eight lines. This module uses two offset settings per module. Therefore, you can add a maximum of two CTM8 modules per DS30 channel. • You can also mix the two modules. For instance, if you have two existing CTM modules with offset 0 and 1, you can add a CTM8 on offset 2.
Chapter 7 Setting media bay module DIP switches Table 20 CTM and CTM8 switch settings, DS30 channels 2-5 (Continued) Select DS30 ch.
Chapter 7 Setting media bay module DIP switches 125 4X16 switch settings The 4X16 module combines a CTM and a DSM 16. The CTM only requires four lines on the DS30 channel. Therefore, it can be assigned any of the four offsets in a DS30 channel. The DSM module then automatically assigns the next DS30 channel number and all the assigned DNs. This module can be combined with three other CTMs or one CTM8 on the same DS30 channel.
Chapter 7 Setting media bay module DIP switches Table 21 4X16 switch settings (Continued) Select DS30 channel 6 Enter these switch settings Select offset 1 2 3 0 on on on 1 on on 2 on 3 on off on off on on on 4 off off on off off on off off 5 6 on on 91-94 on on 99-102 on on 107-110 on on 115-118 DS30 channel 7*** 301-316 off on off on on **Custom DN range on off ***7 And this To assign DS30 channel these lines and DNs off off off on off on Not s
Chapter 7 Setting media bay module DIP switches 127 ASM 8 switch settings Two ASM units can share a DS30 channel number. Table 22 shows the switch settings for each DS30 channel and the dialing numbers (DNs) assigned to each DS30 channel.
Chapter 7 Setting media bay module DIP switches DSM switch settings There are two types of DSMs: • DSM 16s have 16 lines. These modules require a full DS30 channel each. The offset is always set to 0. Warning: Ensure that switches 1, 2, and 3 are always set to On, otherwise your module will not function. • DSM32s have 32 lines. These modules require two full, consecutive DS30 channel numbers. You set the first channel on the DIP switches. The system assigns the next DS30 channel.
Chapter 7 Setting media bay module DIP switches 129 DECT switch settings The DECT module supports a maximum of eight DECT radio base station connections. This module occupies one full DS30 channel, which can support a maximum of 32 cordless handsets when all eight base stations are deployed. For detailed instructions about using the DECT module, refer to the Business Communications Manager 2.5 DECT Installation and Maintenance Guide.
Chapter 7 Setting media bay module DIP switches FEM switch settings The DIP switches on the underside of the FEM module are used to turn the six ports on the front of the module on or off. You need to turn a port on for each Norstar expansion module you want to connect to the BCM1000. Each port also occupies one full DS30 channel.
Chapter 8 Installing media bay modules After you set the switches on the media bay modules, you can install them in the BCM1000 or the BCM1000e. The BCM1000 accommodates a maximum of three media bay modules. If your system requires more than three media bay modules, you need to connect a BCM1000e to the BCM1000. Figure 42 provides an overview of the process for installing media bay modules. Note: The number of media bay modules you can add varies, depending on the DS30 resources that are available.
Chapter 8 Installing media bay modules Shutting down the system Before you perform any maintenance procedures, read the following warnings to ensure you and your system are properly protected. Warning: If you are installing a new system, or new BCM1000 or BCM1000e, refer to Chapter 11, “Installing telephones and peripherals,” on page 165 for instructions about installing a new system before you connect the system to the ac power outlet.
Chapter 8 Installing media bay modules 133 Installing a media bay module After the system is powered down, you can install and remove media bay modules, as required. Follow these procedures to install a media bay module. Reverse the procedure to remove modules. 1 Ensure that the switches on the media bay module are set correctly. For information about how to set the switches, refer to Chapter 7, “Setting media bay module DIP switches,” on page 115.
Chapter 8 Installing media bay modules 5 On the back of the module, if it has a wired connector between the daughter board and the back of the module, ensure that the wires are intact and sitting as closely as possible against the back of the media bay module. See warning below. Figure 45 Warning of possible shorting issue on media bay modules Power connector (connects to backplane) Module daughter board wiring.
Chapter 8 Installing media bay modules 135 Reconnecting the equipment After you install the module correctly into the bay, you must return the equipment to operation in an orderly way. Follow these steps carefully to ensure that you return your system to operation without endangering the equipment or yourself. 1 Plug the power cords for the BCM1000 and the BCM1000e, if there is one, back into the ac outlets. Note: The Business Communications Manager system starts up when you connect the ac power cord.
Chapter 8 Installing media bay modules Replacing media bay modules When media bay modules require replacement, follow the steps in this section. Warning: This section describes replacing a module with the same type of module. If you want to replace a module with a different type of module, you must treat it as a new installation.
Chapter 8 Installing media bay modules 137 6 Set the DIP switches on the new module to match the settings you recorded in step 3. 7 Install the module into the media bay. Refer to “Installing a media bay module” on page 133, if you needed detailed instructions. Warning: If you feel any resistance as you slide the module into the housing, carefully remove the module and check the wiring at the rear of the module again. (Refer to step 5.
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Chapter 9 Starting the system The BCM1000 and BCM1000e are each powered through an ac outlet. The voltage required depends on the geographical location of the units. All systems are initially set at the factory, based on the intended destination. You must check that the voltage and wiring are correct for you system before you connect any of the units to the power source. Incorrect power settings result in equipment damage. Note: Newer standard power supplies (2.
Chapter 9 Starting the system Checking power and wiring The Business Communications Manager system is a global product. Therefore, you must ensure that the power supply is correct for your location. • • 2.0 BCM1000 hardware has a standard power supply which requires manual adjustment for the voltage by setting a switch located on the face of the power supply. 2.5 BCM1000 hardware has a standard power supplies and redundant power supplies which adjust automatically to the required voltage.
Chapter 9 Starting the system 141 Checking system power and status After you connect power to the BCM1000, the Power LED on the front of the base unit and expansion unit lights. Refer to Figure 47. Once the system services have reactivated, the Status LED turns solid green. Figure 47 LEDs confirm that BCM1000 is active power/status These two LEDs are solid green Note: During system initialization, the system performs diagnostics on the hardware configuration size and installation.
Chapter 9 Starting the system Table 26 BCM1000 LED states (Continued) LED Label Description Green LED On Green LED Flash 4 PCI Device Device is present and the driver is active driver is not running N/A Device is not present. 5 PCI Device Device is present and the driver is active driver is not running N/A Device is not present. Temperature Temperature is below threshold. N/A Temperature is in alarm status. N/A Fans All installed fans are N/A working There is a problem with a fan.
Chapter 9 Starting the system 143 Connecting the data networking hardware This section describes how to connect network cards to the BCM1000. Warning: Check with your network administrator before you connect the BCM1000 base unit to the network to ensure there are no IP address conflicts. The default address for the BCM1000 system: • IP: 10.10.10.1 • Subnet: 255.255.255.
Chapter 9 Starting the system Warning: Do not plug these cables into the system unless it is running. For maintenance shutdowns, ALWAYS follow this process: a Shut down the software through the Unified Manager, if possible. b Remove all cable connects from the front of the BCM1000 and BCM1000e. c Remove power from the BCM1000 and the BCM1000e d DO NOT RECONNECT the cables to the front of the units until the power connection has been restored.
Chapter 9 Starting the system 145 Table 27 shows the wire connections for a DB25 adapter cable.
Chapter 9 Starting the system Table 28 shows the wire connections for a RS-422/EIA 530 modem adapter cable Table 28 RS-422/EIA 530 adapter cable DB26 on WAN card Signal RS-422/EIA 530 cable DB26 on WAN card Signal RS-422/EIA 530 cable 1 Protective Ground 1 14 Transmit Data B 14 2 Transmit Data A 2 15 Transmit Clock A 15 3 Receive Data A 3 16 Receive Data B 16 4 Request to Send A 4 17 Receive Clock A 17 5 Clear to Send A 5 18 6 Data Set Ready A 6 19 Request To Send
Chapter 9 Starting the system 147 Table 30 shows the wire connections for a DB15 X.21 adapter cable. Table 30 DB15 X.21 adapter cable DB26 on WAN card Signal DB15 X.21 cable DB26 on WAN card Signal DB15 X.
Chapter 9 Starting the system Setting initial system configurations After starting the BCM1000, you are ready to set the initial configuration parameters. The initial configuration defines your Business Communications Manager to the network. It also gives the system a unique identity and initial parameters.
Chapter 9 Starting the system 149 Connecting when there is an IP address conflict If you cannot use the default IP address, you must change the IP address of the BCM1000 through one of these connections: • • a terminal and a null modem cable. Refer to “Using a null modem serial cable” on page 149. a computer and an Ethernet crossover cable. Refer to “Using an Ethernet crossover cable” on page 152.
Chapter 9 Starting the system • • • • • 9600 bits per second 8 data bits no parity 1 stop bit hardware flow control Note: For instructions about how to set the transmission parameters, refer to the terminal or terminal emulation program documentation. The Business Communications Manager system supports carriage return. Finding the configuration menus To carry out this procedure, the BCM1000 must be correctly powered up, as described in Chapter 9, “Starting the system,” on page 139.
Chapter 9 Starting the system 151 Figure 50 Main Menu 9 What information you want to configure, will determine your next steps: • • If you only want to change the IP addressing, enter 2 (System Configuration) and follow the prompts. If you want to configure the system through the serial port, enter 3 (Configuration Wizard). This wizard also allows you to change the IP addressing information.
Chapter 9 Starting the system Using an Ethernet crossover cable You use an ethernet crossover cable connected to a computer with a network card to connect your computer to the LAN card in the BCM1000. With this connection, you can run Business Communications Manager Unified Manager to configure the Business Communications Manager system without a network connection.
Chapter 9 Starting the system 153 6 In the IP Address field, enter 10.10.10.2 . 7 In the Subnet Mask field, enter 255.255.255.0. 8 Click OK. 9 Click OK. 10 Click Yes to restart the PC. Connecting the Ethernet crossover cable After you configure the computer, connect the computer to the BCM1000 in the following manner: 1 Shut down the computer. 2 Attach one end of the Ethernet crossover cable to the LAN card on the BCM1000.
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Chapter 10 Wiring the modules This chapter describes how to wire the cables that connect to the station and trunk modules. • • Station modules require 25-pair wired cables to connect the modules to the equipment in the telephone room where your telco demarcation point is located. Use a qualified technical professional to ensure the cable wiring and your interior telephone wiring are correct. Trunk modules, DECT base stations, and FEM cables are connected using RJ-type jacks.
Chapter 10 Wiring the modules Figure 52 Process map: Trunk and station wiring process map Trunk and station modules Media bay modules installed. Read warnings Wire cables to telco demarcation block Connect cables to appropriate trunk modules. Wire internal 25-pair cables to station set distribution BIX block for your building Connect amphenol cable to appropriate station modules Continue with setup procedures Module wiring warnings Warning: Electrical shock warning.
Chapter 10 Wiring the modules 157 Connecting media bay modules to Service Providers To connect DTM, CTM, CTM8, 4X16, or BRI media bay modules to the network, follow these steps: 1 On the front of the module, locate the RJ48C socket (DTM), RJ45 sockets (BRI), or the RJ11 sockets (CTM and 4X16 modules). 2 Wire one end of the cable to the telco demarcation blocks of the building. • Figure 53 shows the wiring pinouts for a DTM to connect to a service provider.
Chapter 10 Wiring the modules • Figure 55 shows the wiring pin-out for an BRI to the service provider. Warning: The BRI must only be connected to an NT1 provided by the service provider. The NT1 must provide a Telecommunication Network Voltage (TNV) to Safety Extra Low Voltage (SELV) barrier.
Chapter 10 Wiring the modules 159 Wiring media bay modules to internal connections After you have the trunk modules wired, you can install the wiring to the station modules. These are the modules which connect to the internal telephone sets. All station module wiring uses 25-pair cable with a female amphenol connector at the media bay module end. Note: DSM 32 modules require two 25-pair cables.
Chapter 10 Wiring the modules Table 32 and Figure 56 provide the wiring scheme for the DSM 16, 4X16 and DSM 32 modules. The Sets heading indicates the position of the set on the BIX block. Set DNs are allocated by the Business Communications Manager based on the DS30 channel setting on the station module.
Chapter 10 Wiring the modules 161 Table 32 DSM wiring chart (Continued) Pin Wire color Port Sets 1st Sets 2nd 41 Yellow-Blue X16 16 32 16 Blue-Yellow X16 16 32 42-40 17-25 no connections Table 33 and Figure 57 provide the wiring scheme for the eight pairs that connect to the ASM. 3 Plug the female amphenol connector into the interface on the front of the module.
Chapter 10 Wiring the modules 4 Set up any mobile system you are using. • • Ensure the base stations are correctly installed and connected to the appropriate modules on the Business Communications Manager hardware. In the case of the NetVision wireless system, ensure that the access point is correctly set up to connect to the BCM1000 LAN or WAN. Configure and register the handsets according to the instructions provided for each type of system.
Chapter 10 Wiring the modules 163 Connecting the fiber cables Follow these steps to connect your Norstar expansion modules to a FEM module installed into a BCM1000. 1 Ensure the BCM1000 is properly powered and rebooted. 2 Connect the fiber cables from the Norstar expansion modules to the jacks on the FEM module. Note: Which DIP switch settings you chose will determine which FEM ports are available. Refer to “FEM switch settings” on page 130.
Chapter 10 Wiring the modules Table 34 Extension comparison chart Ports 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 DS30 channel 5, FEM port 4 Norstar 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 BCM 273 274 275 276 269 270 271 272 281 282 283 284 277 278 279 280 DS30 channel 6, FEM port 5 Norstar 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 BCM 289 290 291 292 285 286 287 288 297 298 299 300 293 294
Chapter 11 Installing telephones and peripherals You can add telephones and peripherals before or after you initialize your system. Telephone configurations are determined by which station module you are using, and what DS30 channel settings you chose for the module. Refer to Chapter 2, “Telephony hardware,” on page 69, Chapter 4, “Selecting the media bay modules for your system,” on page 91, and Chapter 7, “Setting media bay module DIP switches,” on page 115.
Chapter 11 Installing telephones and peripherals Central Answering Position (CAP) The Central Answering Position (CAP) module connects to an M7324 telephone. The module provides 48 additional memory buttons. For installation procedures for the CAP, refer to the installation documents that came with the CAP. Telephone port and DN cross-reference The media bay module that analog and digital telephones are connected to dictates DNs and port numbers.
Chapter 11 Installing telephones and peripherals 167 Table 35 Cross referencing ports and DNs (Continued) Pin Wire color 35 Red-Slate 10 Slate-Red 36 Black-Blue 11 Blue-Black 37 Black-Orange 12 Orange-Black 38 Black-Green 13 Green-Black 39 Black-Brown 14 Brown-Black 40 Black-Slate 15 Slate-Black 41 Yellow-Blue 16 Blue-Yellow DS 30 channel 2 DS 30 channel 3 DS 30 channel 4 DS 30 channel 5 DS 30 channel 6 DS 30 channel 7 DN 230 Port 210 DN 246 Port 310 DN 262 Port 410
Chapter 11 Installing telephones and peripherals Installing IP telephones The Business Communications Manager emobility strategy includes support for the Nortel Networks i2004 and i2002 IP telephones, the Nortel Networks i2050 Software Phone, and the NetVision and the NetVision Data portable handsets. The system can be set to automatically assign DNs to the Nortel IP telephones.
Chapter 11 Installing telephones and peripherals 169 The following documentation is available for this system: • A site survey is required before you can install this system. When you purchase the Companion system, you are provided with deployment documentation that will assist you in planning base station locations. • Refer to Chapter 12, “Installing the Companion system,” on page 171 for installation instructions.
Chapter 11 Installing telephones and peripherals T7406 cordless systems The T7406 cordless system consists of a base station that connects to three ports on a Business Communications Manager DSM, providing a radio interface for three cordless handsets. The cordless handsets register to the base station, which transfers the call over the telephone lines connected to the system. The handsets are configured to emulate the T7316/M7310 telephone features.
Chapter 12 Installing the Companion system This chapter describes the process for installing a Companion wireless system. This chapter assumes the following has been done: • • A site survey has been completed and you have determined the exact locations of the base stations around your site. You have determined how many handsets you want. To determine this, you need to know whether your system has a DS30 channel 2/6 or 3/5 split. Refer to “Understanding DS30 channel numbers” on page 94.
Chapter 12 Installing the Companion system Note: Companion wireless availability is region-specific. Refer to “Mobility services, by region” on page 279. This option also requires a software keycode for activation. Companion components Business Communications Manager Companion has four main components: Software - Companion software manages the telephone traffic between Companion base stations and portable telephones.
Chapter 12 Installing the Companion system 173 Installing the Companion hardware The Companion hardware must be in place and configured before you can use the handsets to connect to the Business Communications Manager. This section describes the installation of the various pieces of hardware. The base station has the option of using internal or external antennas. For most installations, the internal antenna will be used.
Chapter 12 Installing the Companion system There are two versions of the RPI unit: • • The RPI-8 BIX UL supports a maximum of eight base stations. The RPI-16 BIX UL supports a maximum of 16 base stations. Each RPI has a connection printed-circuit board and either one (RPI-8 BIX UL) or two (RPI-16 BIX UL) power supply units (PSUs). The maximum input power consumption of an RPI is 240 W. If you use a UPS 48 V dc backup source, the maximum input power requirement of the RPI is 140 W.
Chapter 12 Installing the Companion system 175 This procedure explains how to mount the RPI unit. 1 Partially screw in two #10 50 mm (2 in.) screws using the dimensions shown in Figure 60. Figure 60 RPI mounting holes 25 mm (1 in.) 325 mm (13 in.) 50 mm (2 in.) Keyholes 300 mm (12 in.) 2 Open the cover with a screwdriver. a Use the screwdriver to push in, and then down, to release the latch on the right side. b Remove the cover by lifting it up. Refer to Figure 61.
Chapter 12 Installing the Companion system 5 Feed the power cord through the bottom of the RPI and route it through the clip and around the strain relief support. Figure 62 shows how to route the power cord. Figure 62 RPI components Jumper lead to PSU 2 The RPI-8 has grounding straps and plates fitted to allow an upgrade to an RPI-16.
Chapter 12 Installing the Companion system 177 Wiring the and connecting the RPI The maximum two-way DC loop resistance for power pairs, including interconnections for each base station, is 75 ohms. You need one or two power pairs between the RPI and the base station. The number of power pairs depends on the wire size of the power pair and the distance between the base station and the RPI. Caution: Do not run unprotected power cables outdoors.
Chapter 12 Installing the Companion system RPI output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors. Figure 64 shows how to route the output pairs. If you use one pair to power a base station, connect the power pair to -PWR(1) and +PWR(1). If you use two pairs to power a base station, connect one pair to -PWR(1) and +PWR(1), and the second pair to -PWR(2) and +PWR(2). Caution: Ensure both pairs have the same polarity.
Chapter 12 Installing the Companion system 179 Table 38 Input wiring Connector Pin Signal Output connector IBIX1 1, 2 TCM 1 OBIX1 3, 4 TCM 2 OBIX2 5, 6 TCM 3 OBIX3 7, 8 TCM 4 OBIX4 1, 2 TCM 5 OBIX5 3, 4 TCM 6 OBIX6 5, 6 TCM 7 OBIX7 7, 8 TCM 8 OBIX8 1, 2 TCM 9 OBIX9 3, 4 TCM 10 OBIX10 5, 6 TCM 11 OBIX11 7, 8 TCM 12 OBIX12 1, 2 TCM 13 OBIX13 3, 4 TCM 14 OBIX14 5, 6 TCM 15 OBIX15 7, 8 TCM 16 OBIX16 IBIX2 IBIX3 IBIX4 RPI-8 BIX wiring chart Table 39 lists
Chapter 12 Installing the Companion system Table 39 RPI-8 BIX wiring chart (Continued) Pin RPI Connector printed-circuit board 32 7 33 OBIX3 BS3 Label Wire color -PWR Red-Orange Orange-Red TCM 8 Green-Red 34 +PWR 9 36 -PWR OBIX4 BS4 TCM +PWR 12 -PWR OBIX5 BS5 TCM +PWR 15 -PWR OBIX6 BS6 TCM +PWR 18 -PWR OBIX7 BS7 TCM Yellow-Slate Slate-Yellow 46 +PWR 21 Violet-Blue Blue-Violet 47 -PWR OBIX8 BS8 Violet-Orange Orange-Violet TCM 23 P0993298 02 Yellow-Brown Brown-Yellow
Chapter 12 Installing the Companion system 181 RPI-8 BIX wiring chart Table 40 lists the wiring chart for the RPI-16 BIX.
Chapter 12 Installing the Companion system Table 40 RPI-16 BIX wiring chart (Continued) Pin RPI Connector printed-circuit board 41 16 42 OBIX14 BS14 Label Wire color -PWR Yellow-Blue Blue-Yellow TCM 17 Orange-Yellow 43 +PWR 18 45 -PWR OBIX15 BS15 TCM +PWR 21 -PWR OBIX16 BS16 P0993298 02 Violet-Orange Orange-Violet TCM 23 24 Violet-Blue Blue-Violet 47 49 Yellow-Slate Slate-Yellow 46 48 Yellow-Brown Brown-Yellow 20 22 Yellow-Green Green-Yellow 44 19 Yellow-Orange Viole
Chapter 12 Installing the Companion system 183 Installing Companion base stations Before you install portable equipment, ensure that a site planner determines base station locations and records the base station information in a provisioning record. Caution: You must install all base stations within 1230 m (4000 ft., TCM wiring length) of the BCM1000 or base station module. To optimize seamless hand off, the difference in TCM wiring length between neighboring base stations must not exceed 300 m (1,000 ft.).
Chapter 12 Installing the Companion system Table 41 Minimum distance between office areas and base stations Number of base stations in the cell Minimum distance between office areas and base stations 1 1 m (40 in.) 2 1.4 m (56 in.) 3 1.8 m (72 in.) 4 2 m (80 in.) Attaching a Companion base station Install base stations on a wall or on a ceiling. When installing base stations on a wall, install them with their covers at the bottom, as shown in Figure 67 on page 185.
Chapter 12 Installing the Companion system 185 The polarity of the TCM connections is not important. If you connect the two power pairs to the bracket terminal board of the base station, you must connect the power pairs with the same polarity. Caution: Ensure that the RPI is off before connecting power pairs to the base station. 5 Install the base station on the bracket. Snap it into position. 6 Connect the power RJ-11 jumper lead to the RJ-11 jacks on the termination board and the base station.
Chapter 12 Installing the Companion system Registering Companion telephones To use Companion portable telephones, you must first install radio base stations to transmit and receive radio signals to and from the portable telephones. See “Installing Companion base stations” on page 183. You use a different method to install portable telephones than desktop telephones. There are no direct connections between the portable telephones and the system.
Chapter 12 Installing the Companion system 187 Installing external antennas and lightning surge protection You can use external antennas to provide a broad range for your Companion system. Ensure that any external installations comply with local regulations and include lightning surge protection. Read before you install equipment • • • • • • • • You must install the antenna vertically. For more information, refer to Figure 68 on page 188. Use #8, 12 mm to 50 mm (1/2 in. to 2 in.
Chapter 12 Installing the Companion system Installing antennas (United States of America) The following points cover special information about installations in the United States of America. • • • The outdoor antenna connectors on the base station are special proprietary BNC connectors. Antennas are supplied with cables attached and terminated with special proprietary BNC plugs to join with the connector on the base station. Cables are not supplied with outdoor antennas.
Chapter 12 Installing the Companion system 189 Installing an outdoor antenna (USA) To install an outdoor antenna, follow these steps: 1 Make a hole for the coaxial cable. 2 Install conduit for the antenna cable according to local building and wiring codes. 3 Screw the antenna bracket to the wall so that the antenna is vertical on the exterior wall of the building. 4 Loosen the nut on the antenna. 5 Slide the antenna into the slot of the bracket and tighten the nut. Refer to Figure 69.
Chapter 12 Installing the Companion system 3 Route and connect the coaxial cable from the lightning surge protector to the appropriate base station connector. Refer to Figure 70 on page 190. Tip: Wiring information The recommended wire gauge is 6 AWG. Connect the ground lead to the building ground. Do not connect to a ground rod or series of ground rods. If you cannot connect the ground lead to the building ground, connect the ground lead to the metal frame of the building.
Chapter 12 Installing the Companion system 191 Installing antennas (Canada) There are three types of external antennas available in Canada: • • • indoor directional antenna indoor omnidirectional antenna outdoor omnidirectional antenna Each type of installation requires a specific installation technique. As well, you must install a lightning surge protector for every outdoor antenna installed.
Chapter 12 Installing the Companion system Installing an indoor directional antenna The indoor directional antenna has a backplate that allows for easy installation on a wall. The antenna is installed half way between the floor and the ceiling. For some applications (for example, a stairwell), you can install the antenna on the ceiling. 1 Use four screws to install the antenna. Refer to Figure 71.
Chapter 12 Installing the Companion system 193 Figure 72 shows the two methods of installing the indoor omnidirectional external antenna.
Chapter 12 Installing the Companion system Caution: Fit lightning protection to the antenna if appropriate. See “Installing a lightning surge protector (Canada)” on page 195 for more information. Important points to remember: • Do not install the external antenna or the lightning surge protector during an electrical storm. • Always turn off the base station power before connecting the coaxial cable of an outdoor antenna. • Always install the antenna at the cable entry point into the building.
Chapter 12 Installing the Companion system 195 3 Slide the mast down into the cover until it fits. 4 Rotate the mast until the threaded hole in the base of the mast aligns with the set screw hole in the cover. Tighten the set screw. 5 Route the coaxial cable along the bottom edge of the plate between the cover and the wall plate. Note: The total length of the coaxial cables from the outdoor antenna to the base station must not exceed 10 m (33 ft.). 6 Tie the cable to the mounting plate.
Chapter 12 Installing the Companion system The recommended wire gauge is 6 AWG (4 mm). Connect the ground lead to the building ground. Do not connect to a ground rod or series of ground rods. If you cannot connect the ground lead to the building ground, connect the ground lead to the metal frame of the building. The connection must be no more than 2 m (6.5 ft.) to 3 m (10 ft.) long. You can connect the ground lead to the 120 V ac conduit (which is connected to the building ground).
Chapter 13 Installing Analog Terminal Adapters This chapter provides installation instructions for the Analog Terminal Adapter 2 (ATA 2). The ATA 2 connects a standard analog voice device or data communication device to the Business Communications Manager system. Examples of analog voice devices are single-line telephones or answering machines. Examples of data communication devices are modems and fax machines. The ATA 2 provides on-premise service only (unexposed plant only).
Chapter 13 Installing Analog Terminal Adapters ATA 2 to Business Communications Manager 135 ohms maximum (for example: 800 m of system loop resistance (cable only) 0.5 mm wire or 2,600 ft. of 24 AWG wire) Analog loop resistance on terminal side for voice applications (cable only) 1,300 ohms maximum (for example: 4,600 m of 0.4 mm wire or 15,000 ft. of 26 AWG wire) Analog loop resistance on terminal for data applications (cable only) 200 ohms maximum (for example: 730 m of 0.
Chapter 13 Installing Analog Terminal Adapters 199 Insertion loss measurement Measure the total insertion loss between the CO and voice messaging device by using standard dial up test lines with a transmission test set. For example, Hewlett-Packard 4935A Transmission Test Set. For CO to analog device measurement To measure the insertion loss from the CO to the voice messaging device: 1 Establish a connection to the 1 mW, 1 kHz, CO service line with a single-line telephone attached to the ATA 2.
Chapter 13 Installing Analog Terminal Adapters Connecting the ATA 2 After you have determined that the proper environment exists, you can connect the ATA 2 to the line and set. Refer to Figure 76. Figure 76 Single line telephone installation overview ATA 2 power cord Single-line telephone BCM1000 Central Office ATA 2 Line loop resistance: 135 ohms maximum Terminal loop resistance: 1300 ohms maximum Figure 77 shows the pinouts for the connection cables.
Chapter 13 Installing Analog Terminal Adapters 201 Follow these steps to connect the cable. 1 Connect one end of a line cord to the ATA2 Terminal jack. Refer to Figure 78. Figure 78 ATA 2 top view ~ 24 V 0.006 A = jack Line Telephone jack Power supply connector receptacle 2 Connect the other end to your telephone, modem or FAX. 3 Connect one end of a line cord to the ATA2 Line jack. 4 Connect the other end to an available station port on the BCM1000 or BCM1000e.
Chapter 13 Installing Analog Terminal Adapters Figure 79 ATA 2 back view Mounting keyhole slots Determining the ATA 2 extension number You must determine the extension number for every ATA 2 before you can perform administration. 1 Connect a single-line telephone to the ATA 2. 2 Lift the handset. 3 If you do not hear dial tone, press LINK 9 to access an intercom line. Note: LINK appears as RECALL on some telephones.
Chapter 13 Installing Analog Terminal Adapters 203 Configuring the ATA 2 Configure the ATA 2 using Business Communications Manager Unified Manager. For detailed information about using Unified Manager, refer to the Business Communications Manager Programming Operations Guide. 1 Open the Unified Manager.
Chapter 13 Installing Analog Terminal Adapters ATA 2 data communication The ATA 2 connects a standard analog data device, such as a FAX or modem, to the Business Communications Manager system. This section shows the additional steps required to install ATA 2 for data communication. Data transmission requirements When using the ATA 2 for data transmission, the analog loop resistance must not exceed 200 ohms. (for example: 730 m of 0.4 mm wire or 2,400 ft. of 26 AWG wire.
Chapter 13 Installing Analog Terminal Adapters 205 Installing a data communication device Figure 80 shows the hardware configuration for connecting a data communication device through an ATA 2 to the Business Communications Manager.
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Chapter 14 Installing optional telephony equipment This chapter tells you how to connect the optional ringer, page, and music telephony equipment to the media services card (MSC) connectors on the front of the BCM1000. Auxiliary ringer (customer supplied) An auxiliary ringer is a customer-supplied piece of hardware that provides external ringing capability to telephones connected to the Business Communications Manager system, if the telephones are set to allow it.
Chapter 14 Installing optional telephony equipment External paging system (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. Ensure the paging system follows these guidelines: • • • The paging output from the MSC is 100 mV rms across an input impedance of 600 Ω. The output level is 0 dBm with reference to 600 Ω, for a PCM encoded signal at 0 dBm. There is no dc voltage across the page output terminals.
Chapter 14 Installing optional telephony equipment 2 209 Connect the paging system relay to the Page relay output on the MSC. Refer to Figure 83. Figure 83 Page relay jack Page relay jack MSC faceplate Ring Tip Sleeve Tip: Page relay output Ring: Page relay output Page relay Sleeve: Ground Warning: The paging connections must not be connected to exposed plant.
Chapter 14 Installing optional telephony equipment Connecting the external music source Follow these steps to connect the external music source to the BCM1000 jack. 1 Connect the miniature jack of the music source output to the music-on-hold input on the MSC. Refer to Figure 84.
Chapter 15 Troubleshooting This chapter describes some hardware troubleshooting options for determining the cause of malfunctions or failure of the Business Communications Manager hardware. The Business Communications Manager technical support group also provides tips and troubleshooting information under the Maintenance button, located on the Unified Manager front page.
Chapter 15 Troubleshooting Using the System Status Monitor to monitor LEDs The LEDs on the BCM1000 are part of the System Status Monitor (SSM) board. Figure 85 shows what the board looks like from inside the BCM1000. When installing new equipment that connects to this board, ensure that the connector for that LED is properly seated.
Chapter 15 Troubleshooting 213 Figure 86 LED locations on the face of the BCM1000 Operation LEDs Power Disk Status PCI Device PCI Device PCI Device PCI Device Temperature Fan RAID board LEDs (see note) PCI Device Note: RAID board LED status monitoring is done through a separate Diagnostics screen. Refer to “Controlling and monitoring mirroring operations” on page 239. Media Bay Module LEDs are discussed in “Media bay module common features” on page 70.
Chapter 15 Troubleshooting 3 To set the parameters for the System Status Sanity check, click the LED Settings tab. The LED Settings record appears. Figure 88 System Status Monitor LED Settings record Table 44 lists the values on the LED Settings screen. Table 44 LED Display screen settings Attribute Values Description Version Read only. The current version of the LED monitoring application.
Chapter 15 Troubleshooting 215 If the emergency telephone is connected to the CTM, use the following procedure: 1 Check that the system has a CTM installed. 2 Check that there is no dial tone at the emergency telephone. 3 Replace the CTM. ATA 2 does not function If the Business Communications Manager ATA 2 does not function. Follow these steps to troubleshoot the problem. 1 Make sure there is ac power connected to the ATA 2 unit. 2 Make sure that ATA 2 is in the Tones OFF mode.
Chapter 15 Troubleshooting Checking for dial tone at the ATA 2 Check to ensure there is dial tone from the set and from the ATA 2 module. 1 If there is no dial tone, replace a single-line telephone for the data communication device. 2 If there is no dial tone at the ATA 2 unit: a Disconnect the line side of ATA 2. Connect an Business Communications Manager telephone to the ATA 2 port.
Chapter 16 Preparing hardware for maintenance or upgrades When you need to replace or update a piece of hardware on the Business Communications system, you must ensure the system is safely disconnected from the trunk lines and all electrical connections are disconnected. To replace interior components on these units, you can remove the top to access the inside of the units.
Chapter 16 Preparing hardware for maintenance or upgrades Shutting down the system software The Business Communications Manager system requires a controlled shutdown to guarantee the integrity of the file system. Sometimes this may not be possible, for instance if a hard drive fails.
Chapter 16 Preparing hardware for maintenance or upgrades 219 Shutting down the system hardware After the system has gracefully exited from the software, you can shut down the hardware. Warning: You must remove all of the connections to the Business Communications Manager hardware before you power the system down. Failure to disconnect lines before power down can cause damage to the system. Follow these steps to ensure a safe shutdown of the system.
Chapter 16 Preparing hardware for maintenance or upgrades Removing the front bezel The front bezel is a plastic cover installed on the front of the BCM1000. You must remove the bezel to add or remove the cards or the media bay modules. Refer to Figure 91. 1 To remove the front bezels: Base unit: Grasp the edge of the front bezel and pull it forward. Expansion unit: Push against the bottom of the bezel, and then pull the bezel out from the top.
Chapter 16 Preparing hardware for maintenance or upgrades 221 The Business Communications Manager automatically starts booting. Warning: When you restart the system, all IP clients/voice mail and VoIP ports are not available until the system services restart. If you have a mirrored disk system, once the services have been restarted, the system automatically ensures that the mirrored disk is updated. 7 Replace all the connectors to the front of the units. The reboot can take up to 10 minutes.
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Chapter 17 Replacing the hard disk The BCM1000 for the 2.5 system includes either one or two factory-installed hard disks. You also can install a second hard disk to a single-disk base unit. This chapter explains how to change a hard disk, and how to upgrade a single-disk system to a mirrored system by adding a RAID board and a second hard disk. Figure 92 provides an overview of the hard disk replacement process.
Chapter 17 Replacing the hard disk Warning: Maintain a current backup of your system. When you replace the hard disk in a single disk system, you must restore the Business Communications Manager system programming from the backup. Warning: Mirrored disk systems do not replace the need to have current BRU backups that you store in a secure remote location. Caution: Use only a Nortel Networks approved upgrade or replacement kits.
Chapter 17 Replacing the hard disk 4 225 Remove the four screws holding the hard disk bracket to the BCM1000. Refer to Figure 93 and Figure 94. Note: If you are upgrading to a mirrored disk system, remove the power cables from the media bay module housing, as well. Figure 93 Hard disk wiring (single disk) and screw locations (2.0 hardware) Arrows show bracket screw locations Power supply Figure 94 Hard disk and screw locations (2.
Chapter 17 Replacing the hard disk 5 Lift the bracketed hard disk(s) out of the unit. 6 Remove the screws that fasten the brackets to the hard disk. Refer to Figure 95. Note: Mirrored disks If you are upgrading to a mirrored system by adding a second hard drive, you can skip step 6. However, if you are replacing a primary hard drive in a mirrored disk system, you may find it easier to remove both drives from the brackets.
Chapter 17 Replacing the hard disk 227 Installing a new hard disk This section describes what you need to do to install a new hard disk into the BCM1000. Follow these steps to replace hard disks into the brackets, and then, back into the base unit housing. 1 Ensure you have followed the directions in “Removing the hard disk” on page 224. 2 Attach the new hard disk to the brackets, positioning the hard drive so the exposed electronic components face down. Refer to Figure 96.
Chapter 17 Replacing the hard disk 3 4 Place the hard disk assembly back into the BCM1000. a Align the holes in the brackets with the holes in the bottom of the inside of the BCM1000. b Fasten the hard disk bracket to the housing. Reconnect the drive(s) to the system: Note: All connectors have a notch that allow you to align the connectors correctly. If you cannot push a connector in easily, do not force it.
Chapter 17 Replacing the hard disk 5 Replace the cover on the BCM1000. 6 Restore the units to operation. Refer to “Restarting the system” on page 220. 7 Perform the procedure appropriate for the type of hard disk system you have: • 229 Single disk: Initialize the hard disk. Refer to “Initializing the hard disk (single-disk system)” on page 229. After the disk is initialized, restore your data from your backups. If you did not backup your keycodes, re-enter them.
Chapter 17 Replacing the hard disk • If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figure 100. Figure 100 Platform Initialization Menu screen a Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to “Core software and regions” on page 275.
Chapter 17 Replacing the hard disk b 231 Next you need to ensure the correct MSC configuration has been entered. Enter 1 (Select the hardware profile for this unit). The screen shown in Figure 101 appears.
Chapter 17 Replacing the hard disk 6 Test your system for correct operations. Installing the mirrored disk controller If you upgrade your system from a single-disk system to a mirrored disk system, you will need to install the RAID board as well as a second hard disk. The RAID board is installed beside the media bay module housing in the BCM1000. Refer to Figure 102. You can upgrade both 2.5 and 2.0 hardware to have mirrored capability.
Chapter 17 Replacing the hard disk 233 Installing the RAID board The following steps describe how to install the RAID board. The steps are the same for both the 2.0 and 2.5 versions of BCM1000 hardware, except for the power connections, which are described in “Routing power for mirrored systems” on page 236. 1 Prepare the base unit for maintenance. Refer to “Shutting down the system software” on page 218 and “Shutting down the system hardware” on page 219, if necessary.
Chapter 17 Replacing the hard disk 8 When the board is seated correctly, return to the board face inserted in the slot in the front of the unit. With the screw you removed from the blank cover, secure the header plate of the RAID board in place in the slot. Refer to Figure 104. Figure 104 RAID board LEDs on face of base unit Front of RAID board 9 Replace the front bezel. 10 Refer to the next section to complete the mirrored disk upgrade.
Chapter 17 Replacing the hard disk 235 In the mirrored disk configuration, the RAID controller board automatically writes the same data from the primary hard disk to the secondary/mirrored disk. Once this is complete, the board ensures that the disks remain identical. With this configuration, if one disk fails, the second disk has an exact copy of the current information and the system continues to function. This minimizes recovery time after disk failure.
Chapter 17 Replacing the hard disk Routing power for mirrored systems There are specific power cable configurations for the mirrored disks, depending on what system you are using. Warning: Ensure that the cables on the front of the unit have been removed, and that the ac power is off when you connect or disconnect power cables to this equipment. Power routing for 2.5 hardware Follow these steps to connect power to the hard disks, the media bay module housing, and to the RAID board.
Chapter 17 Replacing the hard disk 237 Power routing for 2.0 hardware Follow these steps to connect power to the hard disks, the media bay module housing, and to the RAID board. Refer to Figure 107. Each step number in the following procedure corresponds to an item in the diagram. 1 Select two power cables that have three Molex female connectors and route them under the power supply and media services card (MSC), along the bottom of the chassis.
Chapter 17 Replacing the hard disk RAID board LEDs The front end of the board fits into the card slot that is closest to the media bay modules on the BCM1000. The front panel of the board contains a number of LEDs that indicate the status of the RAID board and the current connection with the hard drives. Refer to Figure 108 and Table 45.
Chapter 17 Replacing the hard disk 239 Controlling and monitoring mirroring operations You can monitor and control disk mirroring through a control screen in the Unified Manager. Under Diagnostics, Diskmirroring you can access a screen that allows you to control the mirroring operation from your desktop, as well as display the status of the hard disks.
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Chapter 18 Adding or replacing a cooling fan Cooling fans circulate air through the chassis of the BCM1000 and expansion unit to prevent the components from overheating. This chapter describes how to replace a cooling fan. It also describes how to add a redundant fan to two versions of the base unit. Note: A redundant cooling fan is included in the kit when you add a redundant power supply to the server. Figure 109 provides an overview of the fan replacement process. Note: BCM1000, version 2.
Chapter 18 Adding or replacing a cooling fan Troubleshooting fan operation There are two LEDs on the front of the BCM1000 and one on the front of the expansion cabinet that can be used to assess fan function. Refer to Figure 110. Figure 110 Business Communications Manager operational LEDs Operation LEDs Temperature Fan Table 47 describes the possible states of the fan and temperature LEDs.
Chapter 18 Adding or replacing a cooling fan 243 4 Remove the fan cable from wherever it is connected. Refer to Figure 111 and Figure 112. Figure 111 Remove the fan cable from motherboard (pre-2.5 chassis) Fan cable Power supply cable Figure 112 Remove the fan cables from SSM board (2.
Chapter 18 Adding or replacing a cooling fan Note: Redundant fans If the fans are piggy-backed, the back fan connects directly to a power supply connector through a patch connector. If the fans are side by side, then both fans are connected on the SSM board. Fan wires run under the power supply and are connected to J7 or J6 on the SSM board, as shown in Figure 112. 5 Remove the snap rivets that hold the fan to the BCM1000. Refer to Figure 113 and Figure 114. 6 Lift the old fan out of the BCM1000.
Chapter 18 Adding or replacing a cooling fan 245 Replacing the cooling fan To replace the fan in the BCM1000, follow these steps: 1 Place the new fan in the BCM1000 in the position from which you removed the failed fan. Note: Ensure the label of the new fan faces the back wall of the BCM1000. Note: Piggy-backed redundant fan If you are installing or replacing a piggy-back redundant fan in a version 2.
Chapter 18 Adding or replacing a cooling fan 4 Connect the power supply cables for each fan to the SSM board. Refer to Figure 112 on page 243. Note: Piggy-backed redundant fan Connect the redundant power supply cable to the power cable adapter. Refer to Figure 116. Then connect the power cable adapter to an available power supply cable. Figure 116 Connect the redundant fan cable to the adapter Redundant fan connector Redundant fan adapter Spare power supply connector 5 Replace the cover.
Chapter 18 Adding or replacing a cooling fan 247 Figure 117 Fan screws location in BCM1000e, 2.0 models. Power supply FAN Fan connector on hub board Screws attached to fan Figure 118 Fan screws location in BCM1000e, 2.5 redundancy models.
Chapter 18 Adding or replacing a cooling fan Replacing a fan into the BCM1000e Follow these steps to replace the fan in the BCM1000e. 1 Place the fan in the BCM1000e so that the label faces the back wall of the unit. 2 Align the screw holes in the fan with the screw holes in the BCM1000e and attach the fan. 3 Connect the fan power supply cable to the hub board. 4 Replace the cover. 5 Restore the unit to operation. For details, refer to “Restarting the system” on page 220.
Chapter 19 Replacing a power supply BCM1000s and BCM1000es can have standard or redundant power supplies. This chapter describes: • • • how to replace a standard power supply how to upgrade from a standard power supply to a redundant power supply (BCM1000, 2.0 or 2.5 hardware, or BCM1000e, 2.0 hardware.
Chapter 19 Replacing a power supply Removing the standard power supply If the standard power supply fails, the system will be down. Follow these steps to remove the power supply. 1 Set up the server for maintenance by removing all the cables from the front of the BCM1000, then disconnect the BCM1000 and the BCM1000e, if there is one, from the ac power connection. 2 Remove the cover from the base unit.
Chapter 19 Replacing a power supply 251 8 Remove the four power supply screws from the back of the BCM1000. Refer to Figure 121. Figure 121 Remove the power supply screws Version 2.0 hardware version 2.5 hardware Remove these power supply screws (Removable label) 9 Remove the power supply from the chassis. Installing a standard power supply Follow these steps to install a standard power supply. 1 Check to see if the new power supply is an auto-adjust power supply.
Chapter 19 Replacing a power supply 8 Monitor the power LED. Refer to Table 48. Table 48 Power supply LED LED Label Description Green Green LED On LED Flash Red LED On (Only) Indicates state of system power. OK N/A at least one power supply requires attention* Green LED Off N/A *Older models may not have a Red LED The Business Communications Manager system starts up when you connect the ac power cord. This takes several minutes to complete.
Chapter 19 Replacing a power supply 253 Setting up the base unit This section describes the steps for replacing a standard power supply with a redundant power supply. After the redundant power supply is installed, insert the two power supply modules. Redundant power supply modules can be changed while the system is running, as long as one of the modules remains active. Note: When you upgrade to a redundant power supply, you must also put in a redundant fan.
Chapter 19 Replacing a power supply Installing the redundant power supply After you have prepared the BCM1000 to accommodate the redundant power supply, follow these steps to insert the redundant power supply housing. 1 Remove the power supply modules from the redundant power supply housing. a Check the rocker switch on the left side of the module and ensure that it is in the off position. b Grasp the handle and pull the tab beside the rocker switch towards the handle.
Chapter 19 Replacing a power supply 255 5 Insert the power supply bracket and secure it with a screw. Refer to Figure 125. Figure 125 Securing the power supply bracket Notes Layer: Power supply bracket screw Remember to Hide the Single Power Supply Layer When Dual Power Layer and Dual Fan Layer are Visib 6 If you have not already done so, install a redundant fan into the unit. Refer to “Adding or replacing a cooling fan” on page 241. 7 Inside the cabinet, reconnect the power supply and fan cables.
Chapter 19 Replacing a power supply 11 Insert the power modules into the redundant power supply housing at the back of the server. a The face of the module is flush with the casing. You hear a click when it is properly seated. b Secure each module with a screw through the tab on the right side of the module. These holes align with the middle two holes on the right of the power supply housing. Refer to Figure 126. Figure 126 Insert and attach the modules Module screws.
Chapter 19 Replacing a power supply 257 Replacing a redundant power supply module If the green LED for the power supply is not lit, but the power switch on the module is on, it indicates that the module has failed. Note: It is not necessary to remove power from the BCM1000 or BCM1000e to replace a redundant power supply module. Follow these steps to replace the redundant power supply module. 1 Turn the module switch to OFF. 2 Remove the screw from right-hand tab.
Chapter 19 Replacing a power supply Replacing a power supply in an BCM1000e The power supply in the BCM1000e is exactly the same type of power supply as that in the BCM1000. The only difference is that 2.5 version BCM1000es come with either a standard power supply or redundant power supply. In this case the standard power supply cannot be updated to a redundant power supply. You must upgrade the entire unit. Note: Version 2.0 conversion If you still have a version 2.
Chapter 19 Replacing a power supply 259 • Redundant power supply: “Replacing a redundant power supply module” on page 257. Refer to Figure 129 and Figure 130.
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Chapter 20 Replacing data cards and processing hardware Besides the hard disk, power supply, and cooling fans, a number of components the BCM1000 uses for data functions can be replaced. These components can be replaced: • • • • • • WAN cards LAN cards modem cards computer memory PEC cards motherboard battery Replacing data cards Depending on your location, you can have various configurations of data cards that can include WAN card, LAN, and modem cards (North America, only).
Chapter 20 Replacing data cards and processing hardware Removing a data card Five LEDs on the front of the BCM1000 indicate PCI card status. LAN cards can be inserted any of the first three PCI slots. Refer to Figure 132. Table 49 lists the various LED states. Note: There are four possible profiles for data card placement in the BCM1000. Figure 132 shows the configuration for profile 1. Note that the WAN card is connected to the first two PCI LEDs.
Chapter 20 Replacing data cards and processing hardware 263 Follow these steps to remove the LAN, WAN or modem cards: 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 218. Otherwise, skip to step 2. 2 Set up the BCM1000 for maintenance, as described in “Shutting down the system hardware” on page 219.
Chapter 20 Replacing data cards and processing hardware Replacing PECs The 2.5 BCM1000 comes equipped with two processor expansion cards (PEC IIIs) mounted on the media services card (MSC). These modules provide signal processing capabilities for such applications as voice mail and IP telephony applications. If you plan to run a lot of IP telephones, you may need to upgrade to four PEC IIIs. The 2.0 version of the BCM1000 contains four PEC Is.
Chapter 20 Replacing data cards and processing hardware 265 Removing PECs The following steps describe the process for removing PECs from a BCM1000 MSC. 1 Ensure you have a current data backup of your system. 2 Shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 218. Otherwise, skip to step 2. 3 Set up the BCM1000 for maintenance, as described in “Shutting down the system hardware” on page 219.
Chapter 20 Replacing data cards and processing hardware Installing a PEC When you replace or add PECs, ensure you have followed the directions for shutting down the system from the previous section. Also ensure you have a current data backup of your system. Warning: Possible data loss Ensure that you do not touch the PEC casing to any of the components on the MSC as you are sliding it into position. This may cause shorting to occur, which can erase memory or cause a loss of telephony programming.
Chapter 20 Replacing data cards and processing hardware 267 Replacing memory The version 2.5 BCM1000 comes equipped with 256 MB of Random Access Memory (RAM). The previous version 2.0 release of the hardware contains 128 MB of RAM. In both cases, the memory resides on a Dual In-line Memory Module (DIMM) in center of the main printed-circuit board (motherboard). This board contains space to add a second DIMM, or you can upgrade the existing DIMM.
Chapter 20 Replacing data cards and processing hardware Replacing memory DIMM chips You replace a DIMM when the DIMMs fails or when you want to increase the amount of RAM in the Business Communications Manager. Note: There must be at least one DIMM installed in the BCM1000 in order for the system to function. 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 218.
Chapter 20 Replacing data cards and processing hardware 7 269 Slide the new DIMM, edge connectors first, into the slot. Note: The DIMM has two notches on the edge connector. Position the DIMM so that one of the notches is on the side of the slot nearest to the Business Communications Manager cards. 8 Carefully push the DIMM down until the fastening tabs clip to the side of the DIMM. Note: Do not force the DIMM into its slot. If the DIMM does not slide in easily, check the alignment of the DIMM.
Chapter 20 Replacing data cards and processing hardware Removing the clock/calendar battery This section explains how to correctly remove the clock/calendar battery. 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system software” on page 218. Otherwise, skip to step 2. 2 Set up the BCM1000 for maintenance, as described in “Shutting down the system hardware” on page 219.
Chapter 20 Replacing data cards and processing hardware 271 Installing the new battery This section describes how to replace the clock/calendar battery into the base unit. Warning: There is a danger of explosion if you do not replace the battery correctly. You must replace the battery with a CR2032, 3v Maxell coin cell battery. The positive side of the battery must face up. The battery must sit securely in the battery socket.
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Chapter 21 Replacing telephones 273 Chapter 21 Replacing telephones When the Business Communications Manager system is on, you can replace a telephone with a new one and the new set will pick up the current programming, if it is the same model as the set that was removed. A new telephone is one that was not previously in service within the system. For a description of the telephones that can be used on the Business Communications Manager system, refer to “Telephones and adapters” on page 83.
Chapter 21 Replacing telephones Replacing telephones with different models If you disconnect a digital or analogy telephone and connect a new telephone of a different type into the same jack, for example, replacing an T7310 telephone with an M7324, the new telephone keeps the old extension number but does not retain the user parameters. The new telephone receives a default profile for a telephone of its type.
Appendix A System region attributes This appendix provides a number of tables that show the relationship of system programming to the region or software that you select at system startup. Each region is designed using a set of system defaults that provide specific functionality for the region in which the system is deployed.
Appendix A System region attributes Languages Table 51 lists the languages available for each region and a specific order in which the languages are set as default.
Appendix A System region attributes 277 Caller ID displays The North American region supports the following format: 5554775 (613) All other regions display the numbers in a continuous string of a maximum of 14 characters: 6135554775 Companding law by region Table 53 shows the companding law used for each region.
Appendix A System region attributes ISDN line services Table 54 shows the ISDN private network services that are supported by the Business Communications Manager. Table 55 shows the network-based ISDN supplementary services and the features available for each.
Appendix A System region attributes 279 Mobility services by region Table 56 shows the Mobility services that are supported by the Business Communications Manager, and the regions that can use each type.
Appendix A System region attributes Table 57 Module availability, by region (Continued) Region DSM16/DSM32 Hong Kong Italy North American Norway PRC Spain Sweden Switzerland Taiwan United Kingdom ASM CTM/CTM8 4X16 BRI DTM DECT Trunk availability by region Different countries have different available trunk types.
Appendix A System region attributes 281 Table 58 Trunk availability, by region (Continued) Region BRI S/T 2/4 BRI U2/4 PRI ETSI = 30 channels NA = 23 channels PRC Spain Sweden Switzerland Taiwan United Kingdom Analog DID E&M Countryspecific analog CLASS trunk card Table 59 PRI line protocol supported, by region Region BRI T side BRI S side PRI T1 Australia ISDN ETSI 300 403 ISDN ETSI 300 102 DASS2 DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239,
Appendix A System region attributes Table 59 PRI line protocol supported, by region (Continued) Region BRI T side BRI S side PRI Italy ISDN ETSI 300 102 ETSI QSIG 300 239 ISDN ETSI 300 102 DASS2 DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 102 United Kingdom ETSI QSIG 300 239, ISDN ETSI 300 102 ISDN ETSI 300 403 DASS2 DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 403 T1 BRI and PRI line types Table 60 provides a description of the types of lines that BRI and PRI trunks can provide.
Appendix A System region attributes 283 Table 60 BRI and PRI line types (DTM and BRI modules) (Continued) Digital trunk types Description PRI ISDN interface with 23 B channels and 1 D channel at 1.544 MBps (in Europe: 30 B channels and 2 D channels at 2.048 Mbps) This is the module that controls system timing. These lines give you incoming and outgoing access to an ISDN network and are auto-answer trunks, by default.
Appendix A System region attributes Defining time zones by country and language Time zones are based on the actual time zone where the Business Communications Manager is located. The Time Zone dropdown list on the initialization screen, allows you to be very specific in choosing a compatible time zone. If your exact location is not on the list, choose the one with the time zone closest to you.
Appendix A System region attributes 285 Table 62 Region defaults Functionality Attribute North American Global United Kingdom 0 0 0 Tone duration 120 msec 120 msec 120 msec Pause time 1.5 1.5 3.
Appendix A System region attributes Table 62 Region defaults (Continued) Functionality Attribute North American Global United Kingdom DRT Delay Show in second disabled disabled disabled Default 4 ring cycles 4 ring cycles 4 ring cycles Options • • • • • • • • • • • • • • • • • 1 ring cycles 2 ring cycles 3 ring cycles 4 ring cycles 6 ring cycles 10 ring cycles 1 ring cycles 2 ring cycles 3 ring cycles 4 ring cycles 6 ring cycles 10 ring cycles 1 2 3 4 6 ring cycles ring cycles rin
Appendix A System region attributes 287 Table 62 Region defaults (Continued) Functionality Attribute North American Global United Kingdom Tandem alerting disabled disabled disabled TON/NPI national/E.164 national/E.
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Appendix B Media bay module combinations This section describes some combinations of trunk and station modules to demonstrate how to fit the modules into the DS30 channel resources. These configurations are meant to help demonstrate how your system can be configured using the information in this guide and do not necessarily reflect real-life configurations. Combining CTMs and 4X16s The 4X16 combination media bay module is a combination of a CTM and a DSM.
Appendix B Media bay module combinations Fully-loaded setup This section describes a system containing one DSM 32, one DSM 16, two ASM 8s, and two DTMs. This configuration uses all the DS30 channels, with the exception of two offsets. Table 64 demonstrates this combination, including the switch settings for each module. Table 64 DSM combined with 2 DTMs and 2 ASMs Each heavily-outlined and shaded square represents one module.
Appendix B Media bay module combinations 291 DECT combinations This section describes a system containing a DECT module, three BRI modules and two DSM 32s. This configuration uses all the DS30 channels, with the exception of one offset. Note: DECT systems are not available for all profiles. Refer to “Mobility services by region” on page 279. Table 65 demonstrates this combination, including the switch settings for each module.
Appendix B Media bay module combinations Changing configurations Here are some points to consider when changing modules in existing or in new Business Communications Manager systems: • • • • • Trunk and analog station modules cannot share a DS30 channel. Modules that require more than one DS30 channel automatically assign the next channel in chronological order. Therefore, if an existing, installed module uses either of the required DS30 channels, remove the installed module.
Appendix B Media bay module combinations 293 Set DNs and port numbers The media bay module, based on the switch settings of the module, defines which DNs and port numbers can be populated with telephones. If you have changed the default start DN for your system, use Table 66 to identify the DNs and ports for your sets. If you are using the default start DN (211), a completed chart is provided in Table 35 on page 166.
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Glossary access code A unique digit or digits entered by the user to access some telephony features such as Line pools, Call park, external lines, Direct-Dial telephone, and Auto DN. address A unique identifier assigned to networks and stations that allows each device to receive and reply to messages.
Glossary background music A feature that plays music from the speaker of your telephone. Background Music is available when you attach a music source to the system and enable the feature under Feature settings in System programming. base station This is the radio/telephony unit that allows communication between wireless handsets, such as Companion or DECT, to the Business Communications Manager system. basic rate interface (BRI) An ISDN interface that uses two B channels and a D channel (2B+D).
Glossary 297 call log An incoming call log accessed through the set that displays the following information for every call: • • • • • • • sequence number within the Call Log name and number of caller long distance indication call answered indication time and date of the call number of repeated calls from the same source name of the line that received the call Camp-on A feature that allows the user to reroute a call to a telephone when all the lines on that telephone are busy.
Glossary Companion Wireless The name for the communication systems which use radio technology to transmit and receive signals between its components and the Business Communications Manager. Conference A feature that allows the user to establish a three-way call. D channel (Data channel) An ISDN standard transmission channel which is packet-switched. The channel is used for call setup, signaling, and data transmission.
Glossary 299 disconnect supervision A feature that enables the system to detect if an external caller hangs up. Enable Disconnect Supervision under Trunk/Line data in Lines programming. disk mirroring The Business Communications Manager supports the RAID 1 disk mirroring protocol, which creates an exact data duplicate of the system hard disk on a second, co-located hard disk within the BCM1000.
Glossary event message These are messages generated by the system to record activity. The messages are written to the system log. external call A call to or from a destination outside the Business Communications Manager system. external line A line assigned to a telephone that allows calls to the PSTN. external paging A feature that allows voice announcements over an externally-installed loudspeaker connected to the Business Communications Manager.
Glossary 301 Handsfree A feature used to make calls without using the telephone receiver. Activate Full Handsfree under Capabilities in System DNs programming. When activated, the Business Communications Manager assigns a Handsfree/Mute button to the telephone. Handsfree (HF) Answerback This feature automatically turns on the microphone at a telephone that receives a Voice Call so that the person receiving the call can respond without lifting the receiver.
Glossary Also, you can answer an external caller using the call handling features such as Call Park or Call Pickup Directed. Internet Protocol (IP) The protocol that supports data being sent from one computer to another through an interconnection (internet) of networks. IP is a connectionless protocol, which means that there is no established connection between the end points that are communicating.
Glossary 303 This feature is different from Call Forward in two ways. Line redirection redirects only external calls, and redirects calls to destinations outside the system. Call forward redirects calls only to destinations within the system. Link If the Business Communications Manager system is connected to a Private Branch Exchange (PBX), the Link signal is used to access special features.
Glossary Network Basic Input/Output System (NetBIOS) An interface and upper-level protocol developed by IBM for use with a proprietary adapter for its PC network product. NetBIOS provides a standard interface to the lower networking layers. The protocol provides higher-level programs with access to the network. network Two or more computers linked electronically to share programs and exchange data.
Glossary 305 Parallel port A port that transfers data through multiple wires. Parallel ports normally use a 25-pin interface that transmits and receives data using a separate data line for every bit. Peripheral Component Interconnect (PCI) Slot Socket on the Business Communications Manager main printed-circuit board that connects to the Business Communications Manager cards. Personal Speed Dial Two-digit codes (71-94) that can be programmed on the set to dial external telephone numbers.
Glossary protocol A set of rules and procedures for exchanging data between computers or Business Communications Managers on a network or through the Internet. Proxy A server that acts on behalf of another. pulse/tone dialing Pulse is the traditional method of dialing used by rotary-dial or push-button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines.
Glossary 307 Restriction filter Restriction filters prevent selected telephone numbers or feature codes from being dialed. Restriction filters can be applied to lines, sets, specific lines on a set, and to Class of Service passwords. Read Only Memory (ROM) Memory that stores data permanently. ROM contains instructions that the Business Communications Manager needs to operate. The instructions stored in ROM are used by the Business Communications Manager each time it is turned on or restarted.
Glossary System speed dial code A two-digit code (01 to 70) that you program to dial a telephone number a maximum of 24 digits long. You can program System speed dial codes for the complete system under the System Speed heading. T1 Digital carrier system or line that carries data at 1.544 Mb/s. Target lines Lines used only to answer incoming calls. A target line routes a call according to digits it receives from an incoming trunk. You refer to target lines in the same way as physical lines.
Glossary 309 V.90 A data transmission standard used by the modem installed in the Business Communications Manager. This standard allows data to be transmitted to the modem at 56 kbit/s and transmitted from the modem at 33 kbit/s. Voice Message Center If you have subscribed to Call Display services, you can receive visual Voice Message Waiting Indication on a display telephone.
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Index Numerics 10/100 Base T network interface card 152 16-wire pairs 159 2/6 channel split 94 25-pair cable amphenol connector cable 102, 159 wiring guides 155 4X16 channel requirements 97 combination module, station component 78 description of module 54 DIP switch settings 116, 119, 125 DS30 channel hierarchy 116 DS30 requirements 16 hardware description 79 station wiring chart 160 trunk wiring 157 wiring chart 157 analog loop 100 analog loop resistance, ATA2 204 analog port termination 199 analog s
Index DIP switch settings (upgraded 2.
Index Call Center (requires keycode) 61 Call Detail Recording 61 checking the power 140 component diagram 51, 52 connection points 58 CTM/CTM8 (Caller ID analog line) 75 data networking components 55 DECT system components 86 DPNSS networking 60 DSM 16 and DSM 32 (digital station module) 78 DTM (digital trunk module) 74 Fax Mail application 61 hard disk install 227 hard disk space 50 hardware components 50 i2050 soft phone 62 LAN CTE (requires keycode) memory 265, 268 memory, amount 50 Message Networking (r
Index RAID board connections 235 removing before shutdown 132 shock warning 224 shutdown, remove 219 V.
Index network 143 WAN card 144 controlled shutdown 218 conventions, text 40 cooling fan 241 copyright, music source 5 cordless T7406 84 cordless handsets 129, 168 cordless telephones Companion overview 84 DECT overview 84 NetVision IP telephones 84 DB25 connector 144 DECT base stations 81 channel requirements 97 description 54 DIP switch settings 129 DS30 channel hierarchy 116 DS30 requirements 16 handset overview 84 supporting regions 279 system components 86 dedicated cable 85 coverplate removing 220 d
Index offset 96 overview 66 directional antenna 192 disable CSU disconnect, BCM1000 and BCMe1000 219 disk space 50 DNs ASM DIP switch settings 17, 127 ATA2 202 DECT 129 default for IP telephony 168 DIP switch settings 121 DSM double density, upgraded system 18 DSM singledensity, upgraded system 18 DSM switch settings 18, 128 see also extensions start DN 116 DSM 16, description, see also DSM 54 DSM 32, description, see also DSM 54 DSM16 double density settings, upgraded system 18 single density settin
Index compliant cord and plug 7 device compliance 6 electromagnetic compatibility 5 EMI and EMC 8 hearing aid compatible 4 network standards 4 Public Switched Telephone Network 7 registration 4 registration number 5 registration number location 7 REN on label 8 RF interference 3 telecommunications company rights 5 Etiquette C3050 CT2 portable telephone 85 ETSI specifications 10 European-only equipment 81 extensions DIP switch settings 121 number required 93 portable telephones 186 see also DNs external ant
Index backup warning 224 brackets 227 initialization (single disk) 229 installing drive 227 mirrored install 227 power routing for mirrored disks 236 RAID connections 228 removing 224 replacement 223 replacement notice 224 returning for repair 226 screw locations 225 size 50 upgrading to RAID system 232 wiring locations 225 hard disk status, mirrored disks 239 hardware grounding strap 132 hard disk replacement notice 224 MSC 54 ports 58 remove power to install 132 removing the hard disk 224 replacing
Index ip telephone changing the channel split 94 IP telephones default DN range 168 NetVision cordless telephones 84 NetVision system components 86 ISDN BRI overview 54 line services, by region 278 trunk module 76 J jack external paging 56 page relay 56 319 LEDs BCM1000 59 fan 242 flashing 141 module troubleshooting 137 monitor at startup 135 off 141 PCI device (LAN card) 262 power supply 252 power supply module 255 solid green 141, 242 solid red 141, 242 SSM board 243 states 141, 242 system status monit
Index maintenance maintain backups 224 removing the hard disk 224 replacing telephones 273 system restart 220 Maxell CR2032 coin cell battery 269 maximum loss, ATA2 198 MCDN networking 60 Q.SIG voice networking 60 media bay modules 4X16 description 54 4X16 settings 125 ASM DIP switch settings 127 ASM DIP switch settings (upgraded 2.
Index modules determining DIP switch settings 118 double density settings 15 DS30 channel hierarchy 115 installing new hardware 133 offset configurations 119 power supply 254 replacing 136 version 3 changes 15 wiring 155 monitoring mirrored disks 239 mounting brackets 103, 105, 109, 111 moving telephones 170 MSC auxiliary ringer 207 description 54 external music source 209 external paging 208 inserting card 263 page output jack 208 page relay 209 page signal output jack 208 remove LAN card 262 removing cabl
Index external 208 external output jack description 56 input 208 page relay jack 209 relay jack description 56 parameters obtaining required values 148 required values 148 passive antenna 191 password hyperterminal 150 patch cable, BCM1000/BCMe1000 connection 112 PC configuring 152 requirements 89 PCI devices 262 MSC description slots, number 50 standard MSC card 54 PCI Device LED 262 peripherals ATA2 165 CAP 166 Personal Call Manager 63 phone number, modem alternate 148 piggyback fan, replacing 245 p
Index publications related 43 Q Q.
Index ringer equivalence number 6, 197 Ringer Equivalence Number (REN) 8 ringer, auxiliary 207 ringing signal 197 RJ11 jacks 75, 79, 157, 185 service provider disable internal CSU trunk wiring 157 sets per line 8 shock warning 224 router 148 shutdown protocol 144 remove cables 219 shock warning 224 router interface, QoS Routing 63 signal ground 146, 147 routing, network 63 signal ground/common return 145 RPI backup power requirements 173 cabling distance 177 clearance 174 Companion base statio
Index surge protector 191 proprietary extension cable 187 warning 187 wire gauge 190 surge protectors 187 Symbol NetVision system components 86 Symbols 39 system networking card combinations 143 required parameters 148 system capacity 94 system components 49 system defaults, by region 284 system features 60 system management, PC requirements 89 system required parameters 148 system restart 220 system setup, choosing region and template 153 system shutdown 224 system startup choosing a region and template 15
Index for repairs 217 installation 102 shock warning 224 DSM double density settings 18 DSM single density settings 18 upgrading hard disk, process 223 transmission rates, ATA2 204 UPS, RPI 173 transmit 150 US regulations, FCC 7 transmit clock 145, 146 user ID, Hyperterminal 150 transmit data 145, 146, 147 using your equipment 9 troubleshooting antistatic grounding strap 217 emergency telephone 214 hardware tools 217 media bay backplane warning 134 media bay modules 137 RAID board LEDs 238 r
Index 327 DECT module 54 handsets, Etiquette C3050 CT2, Companion 85 handsets, installing 168 registering handsets, Companion 186 see Companion and DECT wiring ASM 8 159 cable length 100, 101 check before powerup 140 DB15 X.
