BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum BCM 4.
Copyright © 2006 Nortel Networks, All Rights Reserved All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
SOFTWARE LICENSE NORTEL NETWORKS INC. (“NORTEL NETWORKS”) TELECOMMUNICATION PRODUCTS THIS LEGAL DOCUMENT IS A LICENSE AGREEMENT ("License") BETWEEN YOU, THE END-USER ("CUSTOMER") AND NORTEL NETWORKS. PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY USING THIS SOFTWARE, YOU, THE CUSTOMER, ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE.
Except for Java Product (as defined herein below), CUSTOMER may assign collectively its rights under this License to any subsequent owner of the associated hardware, but not otherwise, subject to the payment of the then current license fee for new users, if any.
Contents 5 Contents Chapter 1 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 How to use this addendum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 What’s new in BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Chapter 2 Documentation updates for BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 General changes . . .
Contents Appendix A Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 7 Appendix F Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . . . 57 Configuring the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Configuring modem settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Checking for software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Configuring voice mail . . . . . . . . .
Contents N0060603
Chapter 1 About this document The purpose of this addendum is to provide updates to the BCM1000 Installation and Maintenance Guide (N0008587 01) for the release of BCM 4.0 software. For information on upgrading to BCM 4.0 software, refer to the Upgrade Guide for BCM 4.0. How to use this addendum To perform installation and maintenance of a BCM1000 system running BCM 4.0 software, use the BCM1000 Installation and Maintenance Guide (N0008587 01) for BCM 3.7 as the main document.
Chapter 1 About this document • • UPS support over USB: UPS connectivity through the USB port is supported in BCM 4.0 for the BCM200/400 system for graceful shutdown (not supported on BCM1000). Multimedia Contact Center: All custom files (html and txt) are case sensitive and must match the format shown in default interface folder in CallPilot Manager after upgrading to BCM 4.0. All custom interfaces created in BCM 3.6/3.
Chapter 2 Documentation updates for BCM 4.0 This section provides updates to the BCM1000 Installation and Maintenance Guide (N0008587 01). General changes The following changes apply throughout the document, even if not specifically identified: • • Replace references to Unified Manager with Element Manager. Any related procedures are documented, since Element Manager functions differently than Unified Manager. The Programming Operations Guide for BCM 3.7 does not exist in BCM 4.0.
Chapter 2 Documentation updates for BCM 4.0 Page 33, Chapter 2, Telephony hardware The following information should be deleted. BCM 3.0 software introduced the concept of Full Double Density (FDD) and Partial Double Density (PDD). On the default system, DS30 02 to 05 were defaulted to FDD, which provides 32 new ports for connecting digital telephones. To use the FDD feature, DSM16+, DSM32+ media bay modules are configured to double density. DS30 06 and 07 default to PDD, but can be configured to FDD.
Chapter 2 Documentation updates for BCM 4.
Chapter 2 Documentation updates for BCM 4.0 • Element Manager access is also supported through a Citrix server For information on downloading and installing Element Manager, refer to “Using Element Manager to set the basic parameters” on page 45. Page 64, Explaining double density The paragraph at the top of page 64 should be deleted, since Companion is not supported and PDD is not required. Default BCM 3.
Chapter 2 Documentation updates for BCM 4.0 15 Page 110, Shutting down the system The procedure about how to shut down the system should be replaced with the following section. Performing a system shutdown If there is a need to perform maintenance, the system may already be powered down. If this is the case, proceed to “To shutdown the system hardware” on page 16.
Chapter 2 Documentation updates for BCM 4.0 To shutdown the system hardware Warning: Remove all of the connections to the BCM system before you power down the system. Failure to disconnect lines before you power down the system can cause damage to the system. 1 Remove the DS256 cables from the front of the BCM main unit and, if present, the expansion unit. This includes the data connections on the MSC. Mark the cables to ensure correct reconnection.
Chapter 2 Documentation updates for BCM 4.0 17 In Tables 37 and 38 on page 145 and 146 respectively, the references to PDD should be deleted. Pages 160–161, New chapters The following chapters should be inserted between Chapter 13, “Installing optional telephony equipment” and Chapter 14, “Troubleshooting.
Chapter 2 Documentation updates for BCM 4.0 Page 182, Initializing the hard disk (single-disk system BCM 3.0) This section should be removed. Page 184, Initializing the hard disk (single-disk system BCM 3.01 and newer systems) This section should be removed and replaced with the following information. Initializing the hard disk The BCM system is normally initialized prior to shipment.
Chapter 2 Documentation updates for BCM 4.0 19 You can monitor and control disk mirroring through a control screen in Element Manager. Under Administration > System Status > Disk mirroring, you can access a screen that allows you to control the mirroring operation from your desktop, as well as display the status of the hard disks. Refer to Table 1 for a list of the fields and a description of their function.
Chapter 2 Documentation updates for BCM 4.0 Page 229, Determining the status of a telephone The procedure, “To find out the status of a set,” should be modified as follows. To find out the status of a set 1 Open Element Manager and connect to your BCM system. 2 From the Configuration tab, click the Telephony folder to expand it. 3 From the Telephony folder, select Sets. 4 From the Sets subfolder, select Active Sets. 5 In the Active Sets panel, select the desired telephone.
Appendix A Getting started About this guide The BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum describes how to install, configure, and maintain the BCM200 and BCM400 hardware running Business Communications Manager (BCM) 4.0 software. The concepts, operations, and tasks described in this guide relate to the hardware of the BCM system. This guide provides task-based information on how to install the hardware components and perform basic configuration tasks.
Appendix A Getting started Table 1 Acronyms (Sheet 2 of 3) Acronym Description ASM Analog station module (analog station media bay module) ATA Analog terminal adapter BCM Business Communications Manager BRIM Basic rate interface module (basic rate interface media bay module) CAP Central answering position CFA Carrier failure alarm CLID Calling line identification CO Central office CSU Channel service unit CTM Caller ID trunk module (caller ID trunk media bay module) DDIM Digital
Appendix A Getting started 23 Table 1 Acronyms (Sheet 3 of 3) Acronym Description PSU Power supply unit QoS Quality of service RAI Remote alarm indication RAID Redundant array of independent disks REN Ringer equivalence number RFO Redundant feature option RPS Redundant power supply SAPS Station auxiliary power supply SELV Safety extra low voltage SSD System status display UPS Uninterruptable power supply USB Universal serial bus VMWI Visual message waiting indicator VoIP Voice
Appendix A Getting started Tip: Alerts you to additional information that can help you perform a task. ! Security Note: Indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of security required for the system. Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.
Appendix A Getting started Convention Description FEATURE HOLD RELEASE Indicates that you press the button with the coordinating icon on whichever set you are using. 25 Related publications This section provides a list of additional documents referred to in this guide. There are two types of publication: Technical Documents on page 25 and User Guides on page 26. Technical Documents System Installation Upgrade Guide (N0060597) BCM 4.
Appendix A Getting started Call Pilot CallPilot Manager Set Up and Operation Guide (N0027247) CallPilot Telephone Administration Guide (N0060618) User Guides There are no references to specific user guides. How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.
Appendix A Getting started 27 Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. BCM 4.
Appendix A Getting started N0060603
Appendix B Initializing the system 29 Appendix B Initializing the system After you start the BCM system, you are ready to set the initial configuration parameters. The initial configuration defines your BCM system to the network. It also gives the system a unique identity and initial parameters. From that point, you can continue with the specific configurations for your system, which are described in the BCM 4.
Appendix B Initializing the system If you must change the IP address (due to a conflict with your network), connect to the BCM system using an Ethernet crossover cable (see “Using the Ethernet crossover cable” on page 30), through the serial port (see “Connecting through the serial port” on page 31), or change the IP address using Telset Administration.
Appendix B Initializing the system 4 31 Start the computer. To configure your computer Note: The steps below may differ slightly depending on the operating system of your computer. The task in this section is to specify the IP address and subnet mask for the computer. 1 From the Start menu, choose Settings then choose Control Panel. 2 Double-click the Network icon. 3 Select your TCP/IP adapter, and then click the Properties button. 4 Click the IP Address tab.
Appendix B Initializing the system Null modem cable setup Table 3 and Figure 2 show the correct wiring for the BCM serial port of the null modem cable.
Appendix B Initializing the system 5 33 a If using a terminal emulation program (Hyperterminal), attach a configuration computer to the BCM main unit serial port (recommended method). b If you are accessing the BCM main unit through your local area network through SSH (secure socket shell), use the default IP address 10.10.10.1. When prompted for a User ID, type: nnadmin 6 When prompted for a Domain, press .
Appendix B Initializing the system Software keycode You require a keycode to enable software features on the BCM system. You receive only one keycode whether you purchase one feature or a bundle of features. To generate a keycode, you require an authorization code for each feature you purchase. For example, if you have one feature, you receive one authorization code and you will generate one keycode.
Appendix C Configuring the BCM system 35 Appendix C Configuring the BCM system This section provides information on configuring the basic BCM parameters. You can configure more advanced parameters using Element Manager or Telset Administration after the BCM system is operational. Figure 4 shows an overview of configuring the basic BCM parameters.
Appendix C Configuring the BCM system Initial parameters overview The initial parameters are the required parameters that can be configured using Telset Administration or Element Manager. See Table 4 for a list of the initial parameters.
Appendix C Configuring the BCM system 37 Startup parameters overview The startup parameters are the remaining required parameters that cannot be configured using Telset Administration. These parameters must be configured using Element Manager. See Table 5 for a list of the startup parameters.
Appendix C Configuring the BCM system N0060603
Appendix D Using Telset Administration to set the basic parameters 39 Appendix D Using Telset Administration to set the basic parameters Telset Administration allows you to use a digital telephone with a two-line display to set the BCM configuration parameters. You cannot set all the basic parameters using Telset Administration. Therefore, after configuring the initial parameters, you must use Element Manager to set the startup parameters. Refer to “Configuring the startup parameters” on page 50.
Appendix D Using Telset Administration to set the basic parameters Configuring the initial parameters Use the following procedures to configure the initial parameters for the BCM using Telset Administration: • • • • • • • “To enter the keycodes” “To configure the IP address” “To configure the modem” on page 41 “To select the region” on page 41 “To select the telephony startup template and start DN” on page 42 “To initialize voice mail” on page 42 “To create Telset user accounts” on page 42 To enter t
Appendix D Using Telset Administration to set the basic parameters 4 Press OK. 5 Press CHNGE to modify the IP settings. The display screen shows if DHCP is enabled or disabled. 6 Do one of the following: 7 41 a If DHCP is currently enabled: • • Press DIS to disable DHCP. You have the option to modify the IP Address, Subnet Mask, and Default Gateway. However, these settings have no effect as long as the system is disabled.
Appendix D Using Telset Administration to set the basic parameters To select the telephony startup template and start DN You set the template and start DN using Feature **STARTUP from a two-line display telephone. Note: You can only set these parameters for only 15 minutes after system bootup. Refer to the BCM 4.0 Telset Administration Guide for information on using Telset Administration to set this parameter. Other telephony startup parameters are configured using Feature **CONFIG.
Appendix D Using Telset Administration to set the basic parameters 43 12 Press CHNGE to change the password for the selected account. 13 Enter the new password for the account. 14 Enter the new password again to confirm it. Refer to “To create user accounts” on page 55 for more information on creating user accounts using Element Manager. Next step After you configure the initial parameters using Telset Administration, you must configure the startup parameters using Element Manager.
Appendix D Using Telset Administration to set the basic parameters N0060603
Appendix E Using Element Manager to set the basic parameters 45 Appendix E Using Element Manager to set the basic parameters The Element Manager application provides a computer-based client interface that can connect to devices over an IP network and display the programming interface for that device. Through Element Manager, you can configure all of the basic parameters, which include: • • “Configuring the initial parameters” on page 47 “Configuring the startup parameters” on page 50 Refer to the BCM 4.
Appendix E Using Element Manager to set the basic parameters Prerequisites Element Manager has the following system requirements: • • • • Windows: Windows 98 SE, Windows 2000, Windows XP RAM: minimum 256 MB, recommended 512 MB free space: 150 MB BCM Element Manager access is also supported through a Citrix server Accessing the BCM system After your computer is connected to the BCM system, either through an Ethernet crossover cable or through a LAN connection, you can download BCM Element Manager from
Appendix E Using Element Manager to set the basic parameters 47 To connect to the BCM system 1 Open BCM Element Manager. 2 From the Network menu, select New Network Element, and then select Business Communications Manager. 3 Enter the BCM system IP address, the username, and password (the default is are shown below): IP address: 10.10.10.1 Username: nnadmin Password: PlsChgMe! 4 Click OK. 5 From the Network Elements folder, select the BCM system IP address.
Appendix E Using Element Manager to set the basic parameters To configure the LAN IP address 1 From the Configuration tab, click the Resources folder to expand it. 2 Select Network Interfaces. 3 Select the Interfaces tab. It is normally selected by default. 4 Select the LAN interface to configure. 5 From the Details panel, select the IP Settings tab. 6 From the IP Address Specification area, click Modify. The Modify IP Settings dialog box opens.
Appendix E Using Element Manager to set the basic parameters 49 To configure the startup template for telephony services Note: This procedure erases all the telephony programming that is currently on the BCM system. 1 From the Administration tab, click the Utilities folder to expand it. 2 Select Reset. 3 Click Cold Reset Telephony Services. The Cold Reset Telephony dialog box opens. 4 Configure the Cold Reset Telephony attributes (see Table 7).
Appendix E Using Element Manager to set the basic parameters Table 8 Quick Install Wizard attributes Attribute Description To Line Enter the line number of the last line in the range of lines you want CallPilot to answer. Number of rings Enter the number of rings you want CallPilot to wait before answering lines. 5 Click Install.
Appendix E Using Element Manager to set the basic parameters 3 51 Configure the Date and Time attributes (see Table 9). Table 9 Date and Time attributes Attribute Description Date and Time source Set to NTP if the system uses a network server to determine the correct time and date. Set to Trunk if you want to receive time and date settings from PSTN (if available). Set to Manual if you want to be able to manually configure the time and date for your system.
Appendix E Using Element Manager to set the basic parameters Table 10 Subnets: General Settings attributes (Sheet 2 of 2) Attribute Description WINS node type Allows you to specify a client’s WINS node type. The BCM system automatically sets this value to H-node on all DHCP clients. This setting configures the DHCP client PCs to use P-node name resolution before resorting to B-node name resolution. This is efficient when a WINS server is configured for the network.
Appendix E Using Element Manager to set the basic parameters 4 53 Configure the IP Terminal Global Settings attributes (see Table 12). Table 12 IP Terminal Global Settings attributes Attribute Description Enable registration Select this check box to allow new IP clients to register with the system. WARNING: Remember to clear this check box when you have finished registering the new telephones.
Appendix E Using Element Manager to set the basic parameters 5 Configure the attributes for Modify SNMP Settings (see Table 13). Table 13 Modify SNMP Settings attributes Attribute Description Enable SNMP Agent Select whether to enable or disable the SNMP agent by selecting (or not selecting) the check box. Minimum required security Select the minimum required security for SNMP from the drop-down list. SNMP Version Support Select the SMNP version support from the drop-down list. 6 Click Ok.
Appendix E Using Element Manager to set the basic parameters 55 To create user accounts 1 From the Configuration tab, click the Administrator Access folder to expand it. 2 Select Accounts and Privileges from the Administrator Access folder. 3 Select the View by Accounts tab. 4 Click Add... to add a user account. The Add Account dialog box opens. 5 Configure the Add Account attributes (see Table 15).
Appendix E Using Element Manager to set the basic parameters N0060603
Appendix F Completing the initial installation (optional) 57 Appendix F Completing the initial installation (optional) This section provides information on completing the initial installation of your BCM system. These options are described for informative purposes and do not have to be completed. Figure 7 shows an overview of completing the initial installation. Figure 7 Overview of completing the initial installation BCM 4.
Appendix F Completing the initial installation (optional) After the basic configuration is completed, you can further customize your system by using the following configuration options: • • • • • • “Configuring the media bay module” “Configuring modem settings” on page 59 “Checking for software updates” on page 59 “Configuring voice mail” on page 59 “Customizing security policies” on page 59 “Performing a backup” on page 59 Configuring the media bay module For information on installing a media bay mo
Appendix F Completing the initial installation (optional) 59 You can set other parameters for the MBMs depending on the type of MBM you installed. Configuring modem settings Your system modem is either enabled or disabled, depending on the configuration you chose during your basic configuration. If you plan on using the modem for management tasks, you can customize its settings, including dial-in and dial-out settings, depending on your specific needs. Refer to the BCM 4.
Appendix F Completing the initial installation (optional) Refer to the BCM 4.0 Administration Guide for information on performing a backup and restore of your system.
Appendix G Market profile attributes This section describes some of the differences in the market profile attributes. These attributes are based on the market profile that you select when you configure the system. Each market profile is designed using a set of system attributes that provide specific functionality for the geographical area in which the system is deployed.
Appendix G Market profile attributes Table 16 Media bay module availability by market profile (Sheet 2 of 2) Market profile DSM16(+)/ DSM32 (+) ASM/ ASM8 ASM8+ GASM8 CTM4/ CTM8 GATM4/ GATM8 4x16 BRI DTM Germany Global Holland Hong Kong Italy Mexico New Zealand North America Norway Poland PRC Spain Sweden Switzerland Taiwan United Kingdom FEM MBM–Norstar trunk cartridge combinations Norstar trunk cartridges can be connected to the BCM system using the fiber expansion module (FEM).
Appendix G Market profile attributes 63 Table 17 Norstar trunk cartridge availability, by market profile (Sheet 2 of 2) Market profile BRI S/T 2/4 BRI U2/4 Analog DID Analog E&M Analog CLID Country-specific analog trunk card France Germany Global Holland Hong Kong Italy Mexico New Zealand North America Norway Poland PRC Spain Sweden Switzerland Taiwan United Kingdom Time zones and language information This section provides information about time and date format and language support for Central Ame
Appendix G Market profile attributes The format of the time and date changes are based on the prime language of the market profile. Table 18 provides a list of formats based on language or country.
Appendix G Market profile attributes 65 Caller ID display formats The Caller ID function is supported on telephones that provide a display window. Caller ID formats consist of the name and number of the calling party. The North America market profile supports the following format: 5554775 (613). All other market profiles display the numbers in a continuous string of a maximum of 14 characters: 6135554775.
Appendix G Market profile attributes Table 20 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 2 of 4) Market profile Functionality Telephony feature settings System settings Attribute Australia Brazil CALA Canada Caribbean Denmark Conference tone supported Yes Yes Yes No Yes No Held line reminder After 30 seconds Off Off Off Off Off Delay ring transfer After 15 rings After 4 rings After 4 rings After 4 rings After 4 rings After 4 rings Transfer A
Appendix G Market profile attributes 67 Table 20 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 3 of 4) Market profile Functionality Attribute Australia Brazil CALA Canada Caribbean Denmark Ringing service mode Off Off Off Off Off Off Ringing service trunk ans Yes Yes Yes Yes Yes Yes Restriction service mode Off Off Off Off Off Off 190 N/A N/A N/A N/A Restriction filter 0(013), 0, 01 1(13, 1800) 1(1800, 1877, 1888), 911(911), 9411, 976, 1976, 1*
Appendix G Market profile attributes Table 20 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 4 of 4) Market profile Functionality Attribute Australia Brazil CALA Canada Caribbean Denmark Note: The field for number of rings is hidden in default mode (disabled). When you enter a value for call forward delay, the field for number of rings becomes visible with the given default value.
Appendix G Market profile attributes 69 Table 21 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 2 of 4) Market profile Functionality Telephony feature settings System settings Attribute France Germany Global Holland Hong Kong Italy Conference tone supported No Yes No No No Yes Held line reminder Off Off Off Off Off Off Delay ring transfer After 4 rings After 4 rings After 4 rings After 4 rings After 4 rings After 4 rings Transfer After 4 callback t
Appendix G Market profile attributes Table 21 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 3 of 4) Market profile Functionality Attribute France Germany Global Holland Hong Kong Italy Ringing service mode Manual Manual Off Off Off Manual Ringing service trunk ans Yes Yes Yes Yes Yes Yes Restriction service mode Off Off Off Off Off Off Restriction N/A global overrides N/A N/A N/A N/A N/A Restriction filter 01 N/A N/A 0, 1(1800, 1877, 188
Appendix G Market profile attributes 71 Table 21 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 4 of 4) Market profile Functionality Attribute France Germany Global Holland Hong Kong Italy Note: The field for number of rings is hidden in default mode (disabled). When you enter a value for call forward delay, the field for number of rings becomes visible with the given default value.
Appendix G Market profile attributes Table 22 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 2 of 4) Market profile Functionality Protocols Telephony feature settings System settings Attribute Mexico New Zealand North America Digital trunking protocols ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN BRI trunk protocol variants ETSI-403 ETSI-403 NI-2 ETSI-QSIG ETSI-QSIG ETSI-403 ETSI-403 ETSI-403 ETSI-QSIG ETSI-QSIG ETSI-QSIG BRI S-loop protocol variant ETSI-102 E
Appendix G Market profile attributes 73 Table 22 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 3 of 4) Market profile Functionality Service times Attribute Mexico New Zealand North America Norway Poland PRC Night Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 08:00 Start 23:00 End 07:00 Evening Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 00:00 End
Appendix G Market profile attributes Table 22 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 4 of 4) Market profile Functionality Public OLI Set capabilities Attribute Mexico New Zealand North America Norway Poland PRC Unknown number length Variable Variable N/A Variable Variable Variable Local number length Variable Variable 7 Variable Variable Variable National number length Variable Variable 10 Variable Variable Variable Handsfree Auto
Appendix G Market profile attributes 75 Table 23 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 2 of 4) Market profile Functionality Protocols Telephony feature settings System settings Hunt groups Attribute Spain Sweden Switzerland Taiwan United Kingdom Digital trunking protocols ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN DASS2 DPNSS ISDN DASS2 DPNSS BRI trunk protocol variants ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG ITU-T ETS
Appendix G Market profile attributes Table 23 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 3 of 4) Market profile Functionality Service times Attribute Spain Sweden Switzerland Taiwan United Kingdom Night Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Start 23:00 End 07:00 Evening Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Start 17:00 End 23:00 Lunch Start 12:00 End 13
Appendix G Market profile attributes 77 Table 23 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 4 of 4) Market profile Functionality Public OLI Set capabilities Attribute Spain Sweden Switzerland Taiwan United Kingdom Unknown number length Variable Variable Variable Variable Variable Local number length Variable Variable Variable Variable Variable National number length Variable Variable Variable Variable Variable Handsfree Auto Auto Auto Auto Non
Appendix G Market profile attributes Global analog trunk parameters This section contains information for the GATM4 and GATM8 MBMs. The information in the tables applies to downloaded profiles only; it is not applicable to DIP switch modes. Global analog trunks are not supported in the following market profiles: Denmark, France, Germany, Holland, Italy, Norway, Spain, Sweden, and Switzerland. For PRC and Hong Kong, analog trunks are available in North American DIP switch mode only.
Appendix G Market profile attributes 79 Table 24 Localization, PSTN standards, and pulse dialing parameters (Sheet 2 of 2) Pulse Dialing (ms) Market profile Localized PSTN standards Break time Make time Interdigit time North America Yes N/A 60 40 700 Poland Yes [1] Polish ASS_1_v1.
Appendix G Market profile attributes Table 26 Call supervision parameters Call supervision OSI time (ms) Force on-hook time (ms) Wetting time (ms) Ring confirmation count (ms) 600 100 1600 0 150 Brazil 300 100 2000 N/A 256 CALA 600 100 1500 N/A 256 Canada 600 100 1600 N/A 256 Caribbean 600 100 1600 N/A 256 Global 600 100 1500 N/A 256 Mexico 600 100 1600 N/A 256 New Zealand 90 100 1600 15 200 North America 600 100 1600 N/A 256 Poland 500 500 1
Appendix G Market profile attributes 81 Table 27 On-hook caller ID, disconnect supervision, and message waiting parameters (Sheet 2 of 2) On-hook caller ID Market profile FSK Disconnect supervision DTMF (Start Digit, Stop Digit) OSI Busy tone Line reversal Message waiting FSK Voltage reversal Stutter dial tone North America Bellcore Not supported Yes No No Supported Not Not supported supported Poland ETSI Not supported No Supported in unsupervised mode (425 Hz, 500 ms On/ 500 ms Off)
Appendix G Market profile attributes Table 28 Localization, DIP switch settings, specifications, and transmission parameters (Sheet 2 of 2) Transmission Market profile DIP switch Localized setting Input BiPCM Reference Load source directional coding Specifications impedance impedance impedance gain scheme Global No (North North N/A American America based A-law) 600 Ω 3 dB CCITT A-law Hong Kong No (North North N/A American America based mu-law) 600 Ω 3 dB CCITT mu-law Mexico No (North Nor
Appendix G Market profile attributes 83 Table 29 Loop interface and call supervision parameters Loop interface Call supervision Ringing amplitude Min.
Appendix G Market profile attributes ISDN line services Table 31 shows the ISDN private network services that are supported by BCM 4.0. Table 32 shows the network-based ISDN supplementary services and the features available for each.
Appendix G Market profile attributes 85 Analog and digital trunk types Table 33 provides a description of the types of analog and digital trunks. Note that some of the analog and digital trunks are available only when you select specific market profiles. Table 33 Analog and digital trunk types and descriptions (Sheet 1 of 2) Trunk types Description Digital trunk types: T1/E1 Digital line that carries data on 24 channels at 1.
Appendix G Market profile attributes Table 33 Analog and digital trunk types and descriptions (Sheet 2 of 2) Trunk types DPNSS Description A digital private network signaling system, which allows phone systems from different manufacturers to be tied together over E1 lines, offering significant enhancements to BCM networking capabilities. DPNSS makes it easier to support centralized network functionality within private networks for operators and attendants dealing with large numbers of calls.
