Return to Menu Part No. P0937240 02 Business Communications Manager 2.
Copyright © 2001 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.
Contents 3 Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 . Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 .
Contents Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Answer calls at a prime telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 . Central answering position (CAP) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Customize your CAP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 . Monitor telephones with the CAP module . . . .
Contents 5 Chapter 4 Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Select a line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Use intercom as the line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Last Number Redial . . . .
Contents Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 . Allow a telephone to redirect calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 How Line Redirection is different from Call Forward . . . . . . . . . . . . . . . . . . . . 66 Turn on Line Redirection . . . . . . . . . . . . . . . . . . . . . .
Contents 7 Make a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Create a password to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Change your Call Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Delete an assigned password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 . Program a telephone to log calls automatically . . . . . . . . . . . . . . . . .
Contents Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Handsfree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 . Answer calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Make calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Mute Handsfree . . . . . . . . . . . . .
Contents 9 Change Set Lock programming for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . 107 Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Turn the auxiliary ringer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Host System dialing signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Link . . . . . . . . . . . . . . . . . .
Contents Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Room condition from a room set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Room condition with a Hospitality service admin set . . . . . . . . . . . . . . . . . . 119 Hospitality passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Desk admin password . . . . . . . . . . . . . . . . . . . . . . . . . .
Figures 11 Figures Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones . . . . . . . . . . . . . 20 Figure 2 Installing a T7316 telephone (North America) . . . . . . . . . . . . . . . . . . . . .21 Figure 3 Mounting a T7316 telephone with a stand on the wall . . . . . . . . . . . . . . 22 Figure 4 Mounting a T7316 telephone without a stand on the wall . . . . . . . . . . . . 23 Figure 5 Display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Tables 13 Tables Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Table 2 Telephone button functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Table 3 Substitutes for buttons on a one-line display telephone . . . . . . . . . . . . . . 26 Table 4 Language options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Table 5 T7316 button assignment template . . . . . . .
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Preface This guide provides information about how to program a Business Communications Manager telephone. This information includes items such as programming personal speed dials, transferring a call, and using special features.
Preface ClearDisplay font Indicates what appears on the telephone display. Example: CALL. italic text Indicates new terms and book titles. Example: Business Communications Manager Telephone Feature Card. Forward slash / Separates names where two actions are assigned to one button. Example: Run/Stop.
Preface RC Room Condition RJXX Registered Jack XX (Where XX is used to denote numbers, for example: 45 or 5.) RO Room Occupancy SLR Selective Line Redirection URL Uniform Resource Locator 17 Related publications For more information about using Business Communications Manager 2.5, refer to the following publications: • • • Business Communications Manager Installation and Maintenance Guide Business Communications Manager Programming Operations Guide.
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Chapter 1 Introduction Your Business Communications Manager telephone system has many features that you can customize to keep up with changes in your workplace. Unified Manager Unified Manager is the tool used to program settings for the system telephony features, and settings for each telephone and external lines. Multiple levels of programming are accessible through Unified Manager. You access the Business Communications Manager Unified Manager from your web browser.
Chapter 1 Introduction Figure 1 T7100, T7208, T7316, M7324 and M7324N telephones T7100 2 7 T7208 5 6 2 1 7 4 6 5 1 4 T7316 2 3 7 6 M7324 5 1 3 4 6 1 7 2 5 4 M7324N 2 5 6 1 7 33 1 4 Telephone installation If you are connecting a Business Communications Manager telephone for the first time, refer to the following illustrations and steps. 1 Disconnect the line cord from the wall socket before trying to carry out any work on the telephone.
Chapter 1 Introduction 21 3 Connect the handset cord to the jack labelled with the telephone icon and route the cord as shown. 4 If you are using a headset, route the cord along the channel in the base and connect the cord to the telephone jack that is labelled with the headset icon. 5 Route the line cord through the support and connect the cord to the telephone jack that is labelled with the jack icon.
Chapter 1 Introduction Figure 3 Mounting a T7316 telephone with a stand on the wall Figure 4 shows the T7316 without a stand wall mounting procedure. See “Mounting a T7316 telephone without a stand on the wall” on page 23.
Chapter 1 Introduction 23 Figure 4 Mounting a T7316 telephone without a stand on the wall Name a telephone or a line You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller. You need to start a Unified Manager session to program this feature.
Chapter 1 Introduction Line assignment You can assign any of the lines in your system to any of your telephones.Your installer assigns lines to telephones. Assignments for lines are: • • • appear only appear and ring ring only Lines assigned to a telephone automatically have a line button on that telephone, when a button is available. The T7100 telephone has no line buttons.
Chapter 1 Introduction 25 Telephone buttons This guide shows the Business Series Terminals buttons. Table 1 shows which buttons to use on the different types of Nortel Networks telephones. See “Telephone buttons” on page 25.
Chapter 1 Introduction One-line and two-line displays The T7100 and T7208 telephones have a one-line display. The T7316 and M7324(N) telephones have a second line on the display which shows the functions of the three buttons below it. Figure 5 shows the different types of telephone display buttons. See “Display buttons” on page 26.
Chapter 1 Introduction 27 Memory buttons You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators. The T7316, T7208 and M7324(N) telephones have memory buttons with indicators. The T7316 telephone also has memory buttons without indicators. There is a single memory button, without an indicator, on the T7100 telephone.
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Chapter 2 Answer calls There are three indications of an incoming call: • • • ringing a line button flashing a message on the display You do not always receive all three indications for any distinct call. For example, you can have a line set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on your system set up. For more information about the use of lines, see “Line buttons” on page 42.
Chapter 2 Answer calls Call Answering When more than one call rings at a telephone, the user lifts the handset and automatically answers the call with the highest priority. Note: External calls have a higher priority than internal calls. You cannot press ≤•fl to change the ring type on a telephone when the Distinctive Line Ring feature is in service. For more information about the Distinctive Line Ring feature, refer to the Business Communications Manager Programming Operations Guide.
Chapter 2 Answer calls • • • 31 the name of the caller the number of the caller the name of the line in your system that the call is on For each telephone, you can determine which information appears on the display first. Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information appears on your display, press ≤°⁄⁄ to view the line number or line name.
Chapter 2 Answer calls Make Call Display information appear automatically at a telephone Each telephone that rings for an external line can show Call Display information for that line. After answering a call, Call Display information appears on the display of the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.
Chapter 2 Answer calls Line061 to prime There is no telephone that can receive a call on line 061 so the system has transferred it to you. Line002>Line052 The call coming in on line 002 for target line 052 has come to you because Line 052 is busy. 33 For other displays, see Appendix B, “Common display prompts and error messages,” on page 137. Central answering position (CAP) module A CAP module is an add-on device that provides 48 additional memory or line buttons.
Chapter 2 Answer calls Figure 6 CAP module with M7324 and M7324N telephones M7324 telephone CAP Module M7324N telephone CAPN Module Customize your CAP module When a CAP module is first plugged into your telephone, some of the module buttons are automatically programmed to dial an internal number. You can program any of the buttons on your CAP module that do not select lines to dial internal or external numbers automatically.
Chapter 2 Answer calls 35 The indicator is on when the telephone has: • • an active call Do Not Disturb turned on The indicator is off when a telephone has: • • no active call a call on hold and no other active call Release button Press ®to end a call.You do not have to put the handset down. ® also ends feature programming. While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call. Use ≤ instead.
Chapter 2 Answer calls You cannot use Group Pickup to retrieve a camped call. With more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line, and last, calls on intercom lines. Change a telephone’s pickup group To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager session to program the feature.
Chapter 2 Answer calls 37 Answer buttons help attendants to monitor incoming calls for one or several other people. For example, an attendant can have line appearances for three different managers on the answer buttons of the telephone. When an attendant answers a call for manager A the appearance stops at that manager’s set. This flexibility allows for another (simultaneous) call to come in on the same line. The same is true for manager B and manager C.
Chapter 2 Answer calls Cancel Group Listening Group Listening cancels automatically when you hang up, or when you press ≤£°‚¤ Note: Keep the handset away from the speaker, or you can hear feedback. The higher the volume, the more the feedback. Press ® to prevent feedback when hanging up.
Chapter 3 Make a call The following are different ways to make a call, depending on the programming and the type of call: • Pick up the handset and dial. Business Communications Manager supports three methods of dialing. See “Select how you dial your calls” on page 42. Pick up the handset, press a line button, and dial (if the call is not on your prime line). Press ≈ and dial (to talk without using the handset). See “Handsfree and Mute” on page 97.
Chapter 3 Make a call Expensive route You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release the call, the number goes through on a more expensive route. Hidden number The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name instead of the number.You dialed the number correctly, but it is not visible. Line denied You have tried to use another person’s private line.
Chapter 3 Make a call Denied in Admin 41 The Last Number is not allowed. For other displays, see Appendix B, “Common display prompts and error messages,” on page 137. Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines.
Chapter 3 Make a call Program a line pool feature code When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See “Programming feature codes” on page 85 for more information. If you program a button with an indicator to access a line pool, the indicator for the line pool button turns on when all the lines in a line pool are busy.
Chapter 3 Make a call 43 Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before making the call. The call does not dial until you select a line or line pool, or pick up the handset.You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.
Chapter 3 Make a call When you make a priority call, the display may show the following: Call blocked You tried to place a priority call to another telephone in your system. The person you called has blocked your call. Try to call later. Please wait The party you are calling has eight seconds to decide to accept or reject your priority call. Priority denied The telephone you are calling is receiving a priority call at the same time or cannot receive priority calls.
Chapter 3 Make a call 45 Cancel Ring Again Press ≤£¤ to cancel a Ring Again request. Can't ring again You cannot use Ring Again on your current call.You can use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Ring Again? Press YES to use Ring Again. Press NO if you select to send a message. YES NO EXIT Message When using Priority Call and Ring Again don’t work, you can leave a message on the person’s display.
Chapter 3 Make a call On a T7208, T7310, T7316 or M7324(N) telephone: 1 Press the line button of the call that you want to disconnect. The second call is automatically put on hold. 2 Press ® to disconnect the first call. 3 Press the button of the held line to reconnect with the second call. On a T7100 telephone: 1 Press ≤£‹ to put the first call on hold. 2 Press ≥ to put the second call on hold. 3 Press ® to disconnect the second call. 4 Press ≥ to reconnect with the first call.
Chapter 3 Make a call 47 Split a conference You can speak with one caller while the other call is on hold. You can switch between calls using ≥. On a T7208, T7310, T7316 or M7324(N) telephone: 1 Press the line button of the caller with whom you want to speak. The other call is automatically put on hold. 2 Press ≤‹to re-establish the conference. On a T7100 telephone: 1 Press ≤£‹. The first call is put on hold. 2 Press ≥ to switch between calls. 3 Press ≤‹ to re-establish the conference.
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Chapter 4 Time-saving features This chapter shows you some time-saving features such as: • • • • Autodial Last Number Redial Speed Dial Saved Number Redial Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons.
Chapter 4 Time-saving features Use intercom as the line for Autodial If you press an intercom button as the line for an external autodial number, you must include a valid line pool access code or a destination code. If access codes for line pool or destination codes change, remember to reprogram autodial numbers. 987___ QUIT BKSP Continue to enter digits until the number is complete. Press OK √ or BKSP to erase an incorrect digit. Press ≥ or OK when you finish.
Chapter 4 Time-saving features 51 Last Number Redial Press ≤fi to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Note: If you have a Last Number Redial button programmed, use Button Inquiry (≤•‚), then press the Last Number Redial button followed by (£) to check the last number before you dial it. Prevent Last Number Redial Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature.
Chapter 4 Time-saving features 2 Enter the appropriate two-digit speed dial code. System Speed Dial codes System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System Speed Dial codes for the all the system. Note: There is no difference between using User Speed Dial and using System Speed Dial. Only the programming is different. Personal Speed Dial To add or change a Personal Speed Dial number on your telephone: 1 Press ≤•›.
Chapter 4 Time-saving features Select a line There is no line related with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again. Unknown number The system cannot dial the number stored. Reprogram the number. 53 For other displays, see Appendix B, “Common display prompts and error messages,” on page 137.
Chapter 4 Time-saving features You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Hidden number You have saved a speed dial number that displays a name instead of the number. The number dials correctly, but does not appear on the display. No number saved You have tried to save the number of an incoming call.
Chapter 5 Handling calls This chapter shows you how to: • • • handle many calls at a time transfer calls park a call Use Hold You can put a call on hold by pressing ≥. When a call is on hold, the button indicator flashes on all telephones that have access to that line. Any of these telephones can retrieve the call. On the T7100 telephone, ≥ changes between two lines; one active, one on hold. The T7100 telephone cannot retrieve a call placed on hold by another telephone.
Chapter 5 Handling calls 4 When the person returns, lift the handset to continue the conversation. Note: With Automatic Handsfree assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold. Hold a call exclusively You can put a call on Exclusive Hold so that you can retrieve it only at your telephone. Press ≤‡· or ≤≥. The line appears busy on all other telephones, and the call cannot be picked up by another person in the office.
Chapter 5 Handling calls 57 If an auxiliary ringer is programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call. Transfer external calls If you transfer an external call to a busy telephone, or if there is no answer, the call automatically rings again at the telephone that performed the transfer. The display indicates that the telephone was busy or that no one answered.
Chapter 5 Handling calls Line061 hung up The external caller you were transferring hung up before the transfer was complete. Line061>221 Press JOIN to transfer the call on line 061 to telephone 221. Press RETRY if, after talking to the person at extension 221, you decide to transfer the call to another person.
Chapter 5 Handling calls 59 Each telephone in your system can handle one camped call at a time. 221 DND CALLBCK The person to whom you redirected a call has Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBCK button or the line button to reconnect to the call. On the T7100 telephone, just pick up the handset. Camp denied You have tried to camp an internal call.You can camp external calls only.
Chapter 5 Handling calls Your installer programs both the Call Park prefix and the delay before parked calls return to the originating telephone. External calls parked for longer than the programmed delay return to your telephone. Park a call You can interrupt a call to retrieve it from any telephone in your system. 1 Press ≤‡›. 2 Press PAGE to announce the retrieval code on your telephone display. Retrieve a parked call 1 Select an internal line. (On the T7100 telephone, pick up the handset.
Chapter 5 Handling calls 61 Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system returns it to you. Callback generates many different displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you direct a call is out of service or not available.
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Chapter 6 Forward your calls If you leave your desk but want to receive calls at another location, you can forward your calls to an internal or external telephone. Call Forward When you use Call Forward, all calls go to the destination you select, regardless of Forward on busy (CFB) and Forward no answer (CFNA) feature programming. To forward calls: 1 Press ≤›. 2 Enter the number of the telephone to which you want your calls forwarded.
Chapter 6 Forward your calls Override Call Forward When you call a person who has Call Forward to your extension, your call rings at that person’s telephone. Change the automatic Call Forward settings The Call Forward feature allows for programming of calls not answered or when the line is busy. You can define the number of times the telephone rings before call forwarding occurs. Program this feature by starting a Unified Manager session.
Chapter 6 Forward your calls 65 If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring. Internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. For more information about changing Do Not Disturb on Busy using Unified Manager, see the Business Communications Manager Programming Operations Guide.
Chapter 6 Forward your calls You redirect lines at a telephone, but after redirection programming, the lines redirect for the entire system. You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are programming Line Redirection; however, none of the call handling features are available until the feature times out. If you need to use a feature to process the call, quit Line Redirection programming by pressing ≤.
Chapter 6 Forward your calls • 4 67 Press ≥ or OK if the line you have selected as the outgoing line is a private network line that does not require you to dial digits. Select the lines to redirect. If you use ALL to redirect all your lines, ensure that you wait until all the lines on your telephone light up before pressing ≥ or OK. If you press ≥ or OK before all the lines light up, those lines not lit do not redirect.
Chapter 6 Forward your calls Outgoing line You are trying to redirect a line and the line you have selected is the outgoing line you have selected as a destination.You cannot redirect a line to itself. Select another line. Pool code: ___ Enter a valid line pool access code. QUIT Redir by 221 OVERRIDE You have tried to redirect a line, but another person has redirected that line. Press • or OVERRIDE to override the previous redirection and redirect the line.
Chapter 7 Communicating in the office There are several features for communicating in the workplace, such as: • • • Page Message Voice Call Page The Page feature allows you to make announcements over the Business Communications Manager system using the telephone speakers, or a loudspeaker system if one is available. Make a page announcement To make a page announcement: 1 Press ≤fl‚. 2 Enter a page type.
Chapter 7 Communicating in the office Activate and deactivate the Page feature You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Create page zones A zone is any group of telephones that you want to group together for paging, regardless of their location. You can assign one of six zones to each telephone.
Chapter 7 Communicating in the office Paging busy 71 A page is being made in the page zone you have requested. For other displays, see Appendix B, “Common display prompts and error messages,” on page 137. Note: You can make an announcement to one person by placing a voice call to their telephone. Using Page with external equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature automatically activates for the external paging system only.
Chapter 7 Communicating in the office To send a message: 1 Press ≤⁄. 2 On a telephone with a two-line display, press ADD. (This step is not necessary on a telephone with a one-line display.) 3 Enter the internal number of the person you want to send the message. The person’s display reads Message for you. 4 On analog telephones connected to an ASM, the message waiting indicator is activated. Cancel a message you have sent To cancel a message: 1 Press ≤£⁄. The display reads Cancel for:.
Chapter 7 Communicating in the office 73 Press CALL to reply to a message on a telephone with a two-line display. If you want to call your message center using a line different from the programmed line, exit your message list and dial the message center telephone number using normal dialing methods. Reply to a message using an analog telephone connected to an ASM On an analog telephone connected to an ASM, press û¥ßÞ. The system automatically retrieves and connects the user to the oldest message sender.
Chapter 7 Communicating in the office On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages waiting. View messages you have sent On a telephone with a two-line display, you can view the messages you have sent. 1 Press ≤⁄. 2 Press SHOW to view your first sent message. 3 Press NEXT to view the rest of your sent messages.
Chapter 7 Communicating in the office Start of list NEXT 75 You are at the beginning of your list of messages. Press NEXT to move through your messages. Their list full You are trying to send a message to a user whose message waiting list is full. Your list full You have tried to send a message but your telephone’s list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.
Chapter 7 Communicating in the office Voice Call Deny Press ≤°° to turn off the Voice Call feature on your telephone. Voice calls ring like normal internal calls. Your other calls continue normally. Cancel Voice Call Deny Press ≤£°° to cancel the Voice Call Deny feature. Dial voice call Dial the internal number or press the internal autodial button of the person you want to speak to. Microphone muted Your handsfree microphone is on the mute setting.
Chapter 8 Track your incoming calls You can track information about calls using a Call Log. This chapter shows you a Call Log, and how to use it. Call Log If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider, you can record information about calls on an external line. The line must appear on that telephone before you can log it, but it does not have to be a ringing line.
Chapter 8 Track your incoming calls To use Call Log: 1 Press ≤•°›. The display shows the current option. 2 Press £ or NEXT to change the option. 3 Press ≥ or OK to select the display option. Log a call manually If your calls are not automatically logged, you can manually log call information when connected to an external call. You can store information for your current call for future reference.
Chapter 8 Track your incoming calls 79 Erase log items You must erase log items that you have read, to make space for new items in your log. 1 Display the item you want to erase. 2 Press ≥ or ERASE. 3 Press ® to exit. If you accidentally erase an item, you can retrieve the item. 1 Press ≥ or UNDO after accidentally erasing an item. 2 Press ® to exit. Make a call using Call Log You can place calls from within your Call Log. The number stored for a call can vary depending on the type of call.
Chapter 8 Track your incoming calls If you do not remember your Call Log password, programming from Unified Manager can delete the password. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide. Change your Call Log password 1 Press ≤¥¡Þ. The display shows Old passwrd:. 2 Enter your old password. The display shows New passwrd:. 3 Enter your new four-digit password. The display shows Repeat New:.
Chapter 8 Track your incoming calls Hold or release Hold or release your active call before entering Call Log. In use: SETNAME The external line is in use. Jan 4 9:00a NEXT 3X The repeat call counter, shown with time and date, indicates the MORE number of calls you have received from the same caller. ERASE Line061 NEXT ø227 ERASE Line061 NEXT øLogit ERASE This call was logged manually. MORE This call was not answered.
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Chapter 9 Customize your telephone You can customize your telephone to suit your needs. You can check the functions of buttons using button inquiry. You can also: • • • • change the contrast of display change the language adjust the ring type and volume change button assignment Adjust the contrast on the display 1 Press ≤•‡. 2 Press a number on the dial pad to select the contrast level you prefer. 3 Press ≥ to save your setting.
Chapter 9 Customize your telephone Change the type of ring You can select one of four different rings for your telephone. This selection makes it easier to identify your telephone in an open office. 1 Press ≤•fl. 2 Press ⁄, ¤, ‹, ›, or NEXT. You hear the selected ring for two seconds. 3 Repeat until you hear the ring you like, then press ≥ or OK. Adjust the Ring volume 1 Press ≤•°‚. The telephone rings. 2 Press √ to adjust the volume: left end to decrease, and right end to increase.
Chapter 9 Customize your telephone 85 Programming feature codes You can program a feature code to a memory button. Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features. 1 Press ≤•‹. 2 Press the memory button you want to program with a feature. 3 Enter the appropriate feature code you want to assign to the button.
Chapter 9 Customize your telephone Press the button you want to check. Press ≤ or EXIT when finished. Press a button EXIT Program and HOLD Enter the number you want to program and press ≥. To erase the button, press ≥. Program and OK Enter the number you want to program and press OK. To erase the button, just press ≥ or OK. QUIT OK For other displays, see Appendix B, “Common display prompts and error messages,” on page 137.
Chapter 9 Customize your telephone 87 T7316 Button mapping Button mapping for the T7316 telephone is unique because this telephone has more buttons than the other telephone types. Internal autodial numbers are assigned to buttons, 11, 13, 15, 17, 19, and 21. Programmed external line buttons appear in descending line order starting with button 1. When more than five external lines are programmed, assignment continues on button 6 and continues in descending order.
Chapter 9 Customize your telephone T7316 and T7208 telephone button defaults The default button assignments for the T7316 and T7208 telephones depend on the template applied. Table 5 shows the button assignment template for the T7316 telephone. See “T7316 button assignment template” on page 88. Refer also to “Telephone buttons” on page 25.
Chapter 9 Customize your telephone 89 Programmed telephone features are assigned to the remaining available buttons. Figure 8 shows the button number assignments on the M7324 telephone. See “Button assignment on the M7324 telephone” on page 89.
Chapter 9 Customize your telephone º 11 º º 12 º ° 13 ° § 14 § µ 15 µ ºSaved No. 16 ºSaved No. 17 18 ¶ 19 ¶ Ï 20 Ï Å 21 Å ¹ 22 ¹ Æ 23 Æ Æ 24 Æ T7100 telephone button defaults For all templates assigned to the T7100, the one programmable button on the T7100 telephone is µ. Note: The default Page button activates the External Page option (≤fl¤). Move line buttons You can move external lines to different buttons on your telephone. 1 Press ≤•°⁄.
Chapter 9 Customize your telephone Move line from: QUIT Move line to: QUIT Press a line 91 Press the button of the line you want to move. Press ≤ or QUIT when you have finished moving lines. Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, switch places. The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line.
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Chapter 10 Hunt Groups The Hunt Groups feature allows access to a group of Business Communications Manager telephones by entering a single extension number. This ensures that calls easily route to the appropriate group. Hunt Groups are used in conditions where a group of people performing the same task answer a number of related telephone queries.
Chapter 10 Hunt Groups Members of the group Members of the group can be any telephones in the system or portable telephones. Each telephone can be in more than one Hunt Group, and considered a member in each Hunt Group, increasing the total number of members in the system. There is only one appearance of the same Hunt Group on a set. Hunt Group extension numbers cannot be members of other Hunt Groups.
Chapter 11 Telephone features This chapter shows you how to: • • • • • • • move a telephone prevent a call from ringing at a telephone turn Privacy on and off use the Handsfree and Mute features time a call recover from an accidental disconnect play music in the background Moving telephones Caution: You can be required by law to report any telephone moves to your local telecommunications carrier or 911 service provider.
Chapter 11 Telephone features Use Do Not Disturb After you turn Do Not Disturb on, calls are forwarded to the prime telephone when there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call can be answered by that person. (The Delayed Ring Transfer feature transfers all calls not answered, to the prime telephone after a defined time.) Do Not Disturb prevents voice calls from alerting at your telephone.
Chapter 11 Telephone features 97 Create a conference call by releasing privacy With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules for a conference apply but there is one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy. 1 Press ≤°‹. 2 Tell the other person to press the line button and join your conversation.
Chapter 11 Telephone features Mute Handsfree 1 Press © to switch off the telephone microphone so that you can speak to a person in your office while you are on a handsfree call. The display reads Microphone Muted. 2 Press the handsfree button to turn the microphone back on again and continue your handsfree call. Change a normal call to handsfree 1 Press the handsfree button. 2 Hang up the handset. Change a handsfree call to a normal call To switch from handsfree, lift the handset.
Chapter 11 Telephone features 99 Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the handset. Handsfree Answerback is always turned off for a T7100 telephone. You can turn Handsfree Answerback on or off for a telephone programmed to use Handsfree. You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.
Chapter 11 Telephone features Press ≤°‚fl to display the static time. Press ≤ £°‚fl to cancel the static time feature. Background Music Press ≤°fl to listen to music through your telephone speaker. Your installer makes this feature available to all telephones in programming. You need to supply a music source, such as a radio, which is attached to your system. Warning: According to U.S.
Chapter 12 System features This chapter describes how Business Communications Manager sends and receives different types of information. This chapter also shows you a variety of services and how to use them. ISDN Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.
Chapter 12 System features Use alternate or scheduled services There are three types of services for Business Communications Manager to handle calls in a different way on different days, and at different times of the day: • • • Restriction service Ringing service Routing service The installer customizes and programs all three services, that is the six schedules available to each service. The installer programs one telephone used to turn services on and off, and display what services are in use.
Chapter 12 System features 103 Each schedule can have its configuration of a service which works separately from automatic start and stop times. For example, in Restriction service, the Night schedule prevents people from making long distance calls. Calling the restriction Night schedule does not limit the use to that specific schedule. You can turn the Night schedule for Restriction service on or off as needed any time of the day or night.
Chapter 12 System features View active services from a one-line display telephone 1 Press ≤°‡‚. The display shows the first active service. 2 Press £ to move through the active schedule. 3 Press ® to exit. Restr'n EXIT NEXT Restr'n QUIT OK NEXT Ringing EXIT NEXT Ringing QUIT OK NEXT Routing EXIT NEXT Routing QUIT OK OK LIST You are viewing the active services. Press £ or NEXT to view the other active services.
Chapter 12 System features 105 Direct-dial calls to a direct-dial telephone ring at the extra dial telephone when you enter the Ringing service feature code (≤°‡⁄) at that direct dial telephone. The installer assigns the extra dial telephone. Note that only the extra dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone). Note: The system provides six service schedules: Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6.
Chapter 12 System features The direct dial telephone can send up to 30 messages and can activate services to activate the extra dial telephone. Change direct dial telephone assignments Your installer assigns the direct dial telephone during installation. You can change the direct dial telephone. You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.
Chapter 12 System features 107 Control telephone The control telephone allows you to place the telephones and external lines for which it is responsible into and out of service schedules. See “Use alternate or scheduled services” on page 102. Set lock Set lock limits your ability to customize a telephone. There are three levels of Set Lock: • • • Partial Full None None allows you to access all features on your telephone.
Chapter 12 System features Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service. Host System dialing signals You can access host systems, such as private branch exchanges (PBX) from the system by using host system signaling features (known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences.
Chapter 12 System features 2 109 Press the dial pad buttons to produce the appropriate tones. Each tone sounds while you hold down the button. You can use Long tones on any call except a conference call.You can use internal lines of the system to activate a device connected to an ATA2 or an ASM in another area of your office, or external lines to access devices outside the system. Long Tones: At the appropriate time, press any dial pad button. Hold each button down for as long as necessary.
Chapter 12 System features Pulse dialing for a call If your external telephone lines use pulse dialing, you can switch to tone dialing by pressing £ after selecting the line. Tone dialing allows your telephone to communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines. Access your system from an external location You can use the lines and some of the features of Business Communications Manager from outside the system.
Chapter 12 System features 111 Class of Service (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters related with your Class of Service password apply, instead of the normal restriction filters.
Chapter 12 System features 3 Wait for the system dial tone. To use the system at a distance, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer programs to auto-answer calls. To use features on a remote system, press • followed by the feature code. When you are calling from within Business Communications Manager, press • instead of ≤.
Chapter 12 System features 113 Similarly, when you select a line number from the Lines programming level, a voice mail settings button appears. Press the button to start a Voice Applications Manager session. The voice mail settings button allows you to configure voice mail line settings and then continue programming other line parameters in Unified Manager. For more information, see the Business Communications Manager Programming Operations Guide.
Chapter 12 System features Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received.You cannot see the number on the display if the information is not available from your service provider, or when you do not have Caller ID in your ISDN service. Ask your service provider for the appropriate feature code.
Chapter 13 Hospitality Services Hospitality Services (HS) is a group of features that increases the value of Business Communications Manager. The Hospitality Services feature is used in small to medium sized facilities such as hotels, motels, or hospitals.
Chapter 13 Hospitality Services Alarm time (AL) feature The Alarm time feature provides an alarm clock capability on both room sets and common sets which can be programmed to sound an audible alert at a requested time. One Alarm time within a 24 hour period is programmable on a room or common set and must be reset daily. When the alarm sounds, all sets in a given room ring. If you cancel the alarm on any set, it cancels the alarm on all the sets in the room.
Chapter 13 Hospitality Services 117 Cancel an alarm • • Press ≤£°‡fi to cancel the Alarm time on a telephone with a display. The display shows Alarm OFF. Press û£°‡fi to cancel the Alarm time on an analog telephone. Turn off an Alarm To release a ringing alarm: • • On a telephone with a display, press any button except the ≥ button. On an analog telephone, lift the handset and then hang up. Note: If the user presses the ≥ button when the set rings, it temporarily deactivates the Alarm.
Chapter 13 Hospitality Services Room occupancy The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and works with the Room condition (RC) feature. The RO feature does not apply to common sets. Dialing restrictions for room sets are defined in Unified Manager. For more information, refer to the Business Communications Manager Programming Operations Guide.
Chapter 13 Hospitality Services 119 Front desk sets can: • • • assign any room state to Service done (Srvc done) assign any room state to Needs service (Needs srvc) query the state of any room The system changes the state of occupied rooms to Needs service on a daily basis at a time assigned in configuration. Maintenance personnel change the condition of the room to Service done when service in the room is complete.
Chapter 13 Hospitality Services 5 To update or query other room set, press the FIND or NEXT display button and return to step 3. If there are no more room sets updates or queries, press the ® button to exit programming. Hospitality passwords The Hospitality Services feature allows for two types of passwords to access different areas of Hospitality programming. Desk admin password Use the Desk password to access all Hospitality Services admin features. The default desk password is: ÓØÍ∏ (4677).
Chapter 14 Portable telephone and handset features There are three portable telephones supported by Business Communications Manager: the Companion C3050 Etiquette, Companion C3060 Portable, and the Companion C3050 CT2Plus. There are two portable handsets supported by Business Communications Manager: the DECT C4010 Handset, and the DECT C4020 Handset. These handsets have region-based availability.
Chapter 14 Portable telephone and handset features Problems with lost connections are rare, but if you notice an increase in occurrences, your base stations may need to be moved or reprogrammed. Contact your installer to change the base station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the base station configuration.) For more information, refer to Business Communications Manager Programming Operations Guide.
Chapter 14 Portable telephone and handset features 123 Table 9 Features available to a portable telephones in the system Feature Description Speed Dial System speed dial codes only. No personal speed dial codes. The portable directory can store up to 50 telephone numbers. Switching between two calls Put one call on hold and speak to another caller. Transfer Transfer a call to another telephone. Transfer using directory Transfer a call using your portable telephone directory.
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Chapter 15 Troubleshooting This chapter describes alarm codes and how to use them. It also show you how to test your telephone. Alarm codes An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to T7316 or M7324(N)two-line display telephones. Report and record alarm codes If an alarm message appears on the alarm telephone display: 1 Record the alarm number.
Chapter 15 Troubleshooting 4 Press OK or ≤ to go ahead with the test. During the test, the display shows solid, dark blocks and all the indicators next to the buttons on the telephone. Any Busy Lamp Field (BLF) or CAP modules connected to the telephone must be completely lit. You lose any information which appeared on the BLF before the test started. 5 Press any button to end the test. Test the telephone buttons To test the telephone buttons: 1 Press ≤°‚fi. The display shows Display test.
Chapter 15 Troubleshooting 2 Press TEST. You hear a page tone through the telephone speaker at the maximum volume. The volume returns to its previously assigned level at the end of the test. 3 Press any button to end the test. 127 Test the power supply to a telephone 1 Press ≤°‚fi and NEXT until the display shows Power test. 2 Press TEST. All the indicators on the telephone light and the telephone rings at maximum volume. When the test ends, the display shows Power OK.
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Appendix A Feature Codes This appendix provides a quick reference for Business Communications Manager features available by pressing the ≤ button and entering a code. Table 10 provides feature names sorted in alphabetical order and Table 11 is sorted numerically by feature code. See “Features sorted by feature name” on pag e129 and “Features sorted by activation code” on page133 .
Feature Codes Table 10 Features sorted by feature name (Continued) Feature name Activation code Conference Call ≤‹ Contrast adjustment ≤•‡ Dialing Mode ≤•°¤ Directed Pickup ≤‡fl Display Voice Mail DN ≤·°fi Do not Disturb ≤°fi Do not Disturb - Cancel ≤£°fi Exclusive Hold ≤‡· Express Messaging ≤·°‚ Group Listening ≤°‚¤ Group Listening - Cancel ≤£°‚¤ Group Pickup ≤‡fi Language - Primary ≤•fi‚⁄ 1 ≤•fi‚¤ Language - Alternate1 1 ≤•fi‚‹ Language - Alternate 31 ≤•fi‚› Last Number Redi
Feature Codes 131 Table 10 Features sorted by feature name (Continued) Feature name Activation code Page - Internal (telephone speakers) ≤fl⁄ Pause ≤‡° Priority Call ≤fl· Privacy (on/off) ≤°‹ Ring Again ≤¤ Ring Again - Cancel ≤£¤ Ring Type ≤•fl Ring Volume ≤•°‚ Ringing (Signal) Call ≤°‚‡ Room condition (Room set) ≤°‡fl Room condition (HS admin set) ≤°‡° Room occupancy ≤°‡· Run/Stop ≤•· Saved Number Redial ≤fl‡ Speed Dial - Add, change ≤•› Speed Dial - Activate ≤‚ Static Time
Feature Codes Table 10 Features sorted by feature name (Continued) Feature name Activation code Voice Call Deny - Cancel ≤£°° Voice Mail Interrupt ≤·°‡ Voice Mail login ≤·°⁄ Voice Mail Operator settings ≤·°¤ Wait for dial tone ≤°‚› Notes 1 For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus portable telephones, enter •• followed by the numeric code to activate this feature. 2Contact your System Administrator for the Service control password.
Feature Codes 133 Features sorted by activation code Table 11 Features sorted by activation code Activation code Description ≤‚ Speed Dial - Activate ≤•‚ Button inquiry ≤⁄ Messages - Send ≤£⁄ Messages - Cancel Send ≤•⁄ Autodial - External ≤¤ Ring Again ≤£¤ Ring Again - Cancel ≤•¤ Autodial - Internal ≤‹ Conference Call ≤•‹ Memory buttons - Program ≤› Call Forward ≤£› Call Forward - Cancel ≤•› Speed Dial - Add, change ≤fi Last Number Redial ≤•fl Ring Type ≤•‡ Contrast adjustme
Feature Codes Table 11 Features sorted by activation code (Continued) Activation code Description ≤‡fi Group Pickup ≤‡fl Directed Pickup ≤‡‡ Call Duration Timer ≤‡° Pause ≤‡· Exclusive Hold ≤•°‚ Ring Volume ≤•°⁄ Line buttons - Move ≤°¤ Camp-on ≤•°¤ Dialing Mode ≤°‹ Privacy (on/off) ≤°› Line Redirection ≤£°› Line Redirection - Cancel ≤•°› Call Log options ≤°fi Do not Disturb ≤£°fi Do not Disturb - Cancel ≤•°fi Call Log password ≤°fl Background Music ≤£°fl Background Music
Feature Codes 135 Table 11 Features sorted by activation code (Continued) Activation code Description ≤°‚‡ Ringing (Signal) Call ≤°‚° Long tones ≤£°‚· Name and number blocking - Cancel ≤°⁄⁄ Call Information ≤°⁄¤ Call Log - View information ≤°⁄‹ Call Log - Manual ≤°⁄fi Call Log - Delete items (Auto Bumping) ≤°⁄° Call Charge Indication ≤°⁄· Name and number blocking ≤°‡‚ Viewing active services ≤°‡⁄ Turning Ringing service on ≤£°‡⁄ Turning Ringing service off ≤°‡¤ Turning Restrictio
Feature Codes Table 11 Features sorted by activation code (Continued) Activation code Description ≤·°‡ Voice Mail Interrupt Notes For the Companion C3050 Etiquette, C3060 Portable, and C3050 CT2Plus portable telephones, enter •• followed by the numeric code to activate this feature. 2Contact your System Administrator for the Service control password.
Appendix B Common display prompts and error messages The following display prompts and error messages can appear when using a telephone connected to Business Communications Manager. Access denied Programming is busy, or the feature you are trying to use is not compatible with the configuration of the telephone or line. Denied in admin You are trying to use a feature, but do not have access to it under administration.
Common display prompts and error messages Call 221? YES NO You have received a Ring Again offer from a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On the T7100 telephone, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. See “Ring Again” on page 44. Camped: CALLBCK The person at extension 221 has not answered the camped call. The call has come back to you.
Common display prompts and error messages Priority> 221 BLOCK You are receiving a priority call. If you are on another call, tell the person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through after you hear the next beep. Your active call is on Exclusive Hold.
Common display prompts and error messages Incoming only 9__ QUIT BKSP The line you are trying to use to redirect calls is for incoming calls only. Select an outgoing line. Continue entering digits. Press BKSP to delete incorrect digits. OK Press £ or OK when you have finished. Invalid number You entered an invalid line pool code or an invalid destination code. Line denied You selected a line that is private to another telephone.
Index Symbols ¤ Long Distance symbol 137 Û Link symbol 108 Ý Pause symbol 108 ß Run/Stop symbol 109 à Wait for Dial Tone symbol 109 Numerics 911 15, 95 A access Business Communications Manager from outside the system 110 Class of Service 111 external lines 41 remote 111 using a COS 110 using a DISA 110 Access denied 137 acronyms 16 ADD 26 Admin alarm time 117 Alarm 61-4-2 125 alarm codes, reporting and recording 125 alarm telephone 125 Alarm time 116 admin 117 cancelling 117 changing or cancelling 11
Index B Background Music 100 turning off 100 BKSP 26 blocking name and number 101 blocking calls (see Do Not Disturb) Business Communications Manager ASM, Long tones 109 ATA, Long tones 109 features 122 system dial tone 112 telephones installing 20 mounting on a wall 22, 23 busy 39, 44 busy tone, fast 112 button defaults 86 M7324(N) telephone 89 T7100 telephone 90 T7208 telephone 88 T7316 telephone 88 Button erased 50 Button Inquiry 84 buttons Answer button 36 Button Inquiry 84 display 25, 26 erasing
Index Cancel denied 74 canceling a transfer 57 Call Forward 63 Do Not Disturb 96 Group Listening 38 Line Redirection 67 CAP (central answering position) answering calls 33 customizing 34 M7324 telephone 33 monitoring calls 34 telephone 33, 105 using 33 central answering position (see CAP) changing settings automatic Call Forward 64 Class of Service changing 111 using a password 110, 111 Cleared>LINENAM 74 clipping 121 communicating in the office paging 69–71 sending messages using display 71 Voice Call 75 C
Index DND transfer 32 Do Not Disturb 95 canceling 96 on Busy 64 using 96 Do not disturb 39, 44, 57 DRT 32 E Emergency 911 15 ending a call 35 Enter code 85 Enter digits 50, 52 Enter zone 70 erasing Call Log items 79 messages from list 73 programmed features 85 Evening Sched 105 Exchanged 90 Exclusive Hold 43, 56 Expensive route 40 extension numbers length of 23 external access to Business Communications Manager 110 autodial, programming 49 Call Forward (see Line Redirection) paging equipment 71 exter
Index turning off£¡àÛ 103 turning on¡àÛ 103 Ring Again canceling£Û 45 usingÛ 44 Ring Type¥ß 84 Ring Volume¥¡â 84 Ringing Service turning off£¡àÚ 103 turning on¡àÚ 103 Routing Service turning off£¡àÜ 103 turning on¡àÜ 103 Saved Number Redialßà 53 Services, viewing¡àâ 104 Speed Dial adding user¥Ý 52 making callsâ 51 Static Time and Date¡âß 74 Testing display¡âÞ 125 power supply¡âÞ 127 telephone buttons¡âÞ 126 telephone handset¡âÞ 126 telephone headset¡âÞ 126 telephone speaker¡âÞ 126 Timeàà 99, 100 Voice Call
Index forwarding calls Call Forward 63 Call Forward delay 64 Call Forward No Answer 64 Call Forward on Busy 64 Do Not Disturb on Busy 64 Line Redirection 65–66 bypassing 106 setting up the telephone 106 G Hunt Groups 93, 95, 122 Broadcast mode 94 Distribution modes 94 features 93 members of 94 Rotation mode 94 Sequential mode 94 Group Listening 37 canceling 38 I Group Pickup 35, 123 In use 74, 139 In use SETNAME 81 H Inactive feature 137 handling many calls at once Call Queuing 56 Hold 55 i
Index assignment 24 button moving 30, 90 button, using to choose a line 42 changing the name 23 indicators, description 30 pool 41, 41–42 Redirection canceling 67 using 65–66 Redirection, and Call Forward, differences 66 target 24 Line 061 waiting 138 making calls dialing modes 42 priority call 43 using a line button 42 using line pools 41 using Ring Again 44 memory button link 108 programming 42 memory buttons 25, 27, 49 Message denied 74 Message list 74 Line denied 36, 40, 140 Message to 74 Line hung
Index No free lines 139 retrieving 60 No info to log 81 Parking full 60 No last number 51 No line to use 67 password Call Log 79–80 canceling 80 changing 80 Class of Service 111 No log assigned 81 Pause 108 No number saved 54 pause in a sequence of numbers (see Wait for Dial Tone) No number stored 52, 74 Pick up receiver 138 No last number 40 No line selected 40, 138, 139 No resume item 81 No services ON 104 No voice call 76 Not available 137 Not in service 40, 58, 59, 65, 138 O OK 26 O
Index log space 80 system 19 system features Restriction service 102 Ringing service 102 Routing service 102 System Speed Dial 51 telephones allowing Line Redirection 66 auxiliary ringer 107 Call Display 32 Call Forward delay 64 Call Pickup 35 changing the name of a telephone 23 direct dial telephones 106 Do Not Disturb 95 external autodial button 49 Forward no answer 64 Forward on busy 64 Handsfree 98 Handsfree Answerback 99 Hotline 106 page zone 70 paging 70 priority call 43 Redirect ring 67 Set lock 107
Index S Saved Number Redial using 53 Saved Number Redial, programming 53 saving a number (see Saved Number redial) Sched 4 105 Sched 5 105 Sched 6 105 scheduled services 102 security recommendations 111 system 110 softkey display prompts, troubleshooting 121 special telephones 105 Speed Dial making a call 51 programming for User 52 splitting a Conference Call 47 standard dial 42 Start of list 75 Still in trnsfer 58 stopping calls from ringing at your telephone 96 stuttered dial tone 112 suspending a
Index memory buttons 27 splitting a Conference Call 47 troubleshooting 125 two-line display 26 target lines 24 changing the name 23 telephone alarm 125 Call Display information 32 CAP 33, 105 changing the name 23 control 103, 107 direct dial 105 extra dial 103, 105, 106 Hotline 106 log calls automatically 77 models 20 moving 95 prime 105 prime telephone 32 testing 125–127 testing buttons 126, 127 ending a session 125 handset 126 headset 126 power supply 127 telephone 125 telephone speaker 126 text conventio
Index Y Your list full 75 P0937240 02
