User Manual
Table Of Contents
- Getting started
- Components
- Network connections
- Connecting to a wireless network
- Connecting to a wired network
- Using HP MAC Address Pass Through (select products only)
- Navigating the screen
- Using touchpad and touch screen gestures
- Tap
- Two-finger pinch zoom
- Two-finger slide (touchpad and precision touchpad)
- Two-finger tap (touchpad and precision touchpad)
- Three-finger tap (touchpad and precision touchpad)
- Four-finger tap (touchpad and precision touchpad)
- Three-finger swipe (touchpad and precision touchpad)
- Four-finger swipe (precision touchpad)
- One-finger slide (touch screen)
- Using an optional keyboard or mouse
- Using an on-screen keyboard (select products only)
- Using touchpad and touch screen gestures
- Entertainment features
- Using a camera (select products only)
- Using audio
- Using video
- Connecting a Thunderbolt device using a USB Type-C cable (select products only)
- Connecting video devices using an HDMI cable (select products only)
- Discovering and connecting wired displays using MultiStream Transport
- Discovering and connecting to Miracast-compatible wireless displays (select products only)
- Discovering and connecting to Intel WiDi certified displays (select Intel products only)
- Using data transfer
- Managing power
- Using Sleep and Hibernation
- Shutting down (turning off) the computer
- Using the Power icon
- Running on battery power
- Running on external power
- Security
- Protecting the computer
- Using passwords
- Setting passwords in Windows
- Setting passwords in Computer Setup
- Managing a BIOS administrator password
- Using DriveLock Security Options
- Windows Hello (select products only)
- Using antivirus software
- Using firewall software
- Installing software updates
- Using HP Client Security (select products only)
- Using HP TechPulse (select products only)
- Using an optional security cable (select products only)
- Using a fingerprint reader (select products only)
- Maintenance
- Backing up, restoring, and recovering
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Specifications
- Electrostatic discharge
- Accessibility
- Index
Using HP PC Hardware Diagnostics11
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 69.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
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Chapter 11 Using HP PC Hardware Diagnostics