Warranty Guide

event the flooring supplied to the original purchaser wears-out from normal foot
traffic in an approved commercial setting within 5 years of the date of purchase, the
defective material will be replaced free of charge (“Wear-out” means the pattern
and color of the floor is removed, caused by the removal of the protective wear
layer.)
To receive replacement planks, defective material must be confirmed and reported
in writing to the retailer from which flooring was purchased within the applicable
warranty period. Scope of labor liability: Under the following guidelines, we will
reimburse reasonable labor charges to replace defective planks; if the original
floors were installed by a professional flooring contractor (receipt/payment of
installation is required). Within One Year: 100 percent of reasonable labor Within
Three Years: 50 percent of reasonable labor After Three Years: No labor
reimbursement
Provisions
This Warranty is non-transferable, and applies to the original purchaser when
purchased from an authorized dealer. Proof of purchase required. In all cases, we
reserve the right to inspect the flooring and to remove a sample for analysis, if
necessary. We also reserve the right to accept or deny any labor charges, if
flooring is not installed by a professional flooring installer.
THIS WARRANTY DOES NOT COVER DAMAGE OR DEFECTS
RESULTING FROM OR IN ANY WAY ATTRIBUTABLE TO:
1. The installation or suitability for installation. All warranties regarding installation or
suitability for installation are the responsibility of the installer and/or your dealer.
2. Minor shading variances, color or texture differences not represented in dealer
showroom samples.
3. Obvious defects or shading issues after installation. It is the responsibility of
the installer to inspect the flooring prior to installation.
4. Improper storage, handling, or acclimation of the flooring.
5. Scratching, denting, fading, or loss of gloss over time. All flooring will scratch,
dent, or lose gloss over time.
6. Mold or moisture problems underfloor caused from: sub-floor moisture,
plumbing leaks, liquid spills, flooding, and etc.
7. Damage from fire, burns, or intentional abuse.
8. Settlement or movement of the structure (sub-floor or floor joists) to which
the flooring is attached.
9. Differences in the product due to multiple run numbers/production dates installed,
it is the responsibility of the installer to inspect the boxes prior to installation.
10. Variations in color, grain, and markings that exist in the flooring when new, or
that develop over time due to sunlight or other UV exposure or aging.