Integration Guide

Enfora Enabler III LPP
Integration Guide Page 39 Revision: 0.00
9 APPENDIX A - LIMITED WARRANTY
LIMITED WARRANTY
[Revised: 4/2/2010]
SCOPE
This warranty applies to (a) products sold directly by Enfora, unless a different warranty is
specified in a written agreement between Enfora and the purchaser; and (b) products sold
to end users through a distributor authorized by Enfora, but only where the authorized
distributor does not provide a separate warranty on such products, and Enfora has agreed
to provide this warranty to such end users. If you purchased the product from an
authorized distributor, please check whether this warranty from Enfora, or a separate
warranty from the distributor, applies to your purchase.
Enfora warrants to the original purchaser of the product from Enfora or its authorized
distributor (as applicable) that, for a period of one (1) year from the date of shipment of the
product from Enfora, the product hardware will be substantially free from defects in
material or workmanship under normal operation, and the product firmware will perform
substantially in accordance with the product documentation provided by Enfora. Enfora
does not warrant that (a) the product hardware or firmware will meet the purchaser's
requirements; (b) the operation of the product hardware or firmware will be uninterrupted
or error-free; or (c) the product, when integrated in, or combined with, other products or
software not supplied by Enfora, will continue to perform substantially in accordance with
the product documentation. This limited warranty is for the benefit of the original
purchaser, and is not transferable.
HARDWARE AND SOFTWARE
During the warranty period, Enfora, at its expense and in its sole discretion, will repair the
product, or replace the product with a corresponding or equivalent product, if it is
determined to have a covered defect, provided that the purchaser first notifies Enfora
(directly or through its authorized distributor from which the product was purchased) of any
such defect, furnishes Enfora with a proof of purchase (if required), requests and obtains a
return merchandize authorization (RMA) number from Enfora, and returns the product
under that RMA to Enfora (or, at Enfora's option, to its authorized distributor), with the
shipping charges being prepaid by purchaser. If, upon reasonable examination of the
returned product, Enfora does not substantiate the defect claimed by purchaser, or
determines that the defect is not covered under this limited warranty, Enfora will not be
required to repair or replace the product, but may instead reship the product to the
purchaser (or, at Enfora's option, to its authorized distributor where the product can be
made available to purchaser), in which case the purchaser shall be responsible for paying
Enfora's cost for reshipping the product to purchaser (or to Enfora's authorized