User's Manual Part 1

Product Overview — Notices 13
P/N 9002363 Revision 1.8
Novatel Wireless™ may, at its discretion, implement changes in the Products, modify the
drawings and its specifications for the Products, or substitute product of more recent
design; provided, however, that any such changes, modifications or substitutions, under
normal and proper use shall not materially and adversely affect functional performance,
form or fit of the Products. Novatel Wireless™ agrees to use reasonable efforts to provide
the Purchaser with 30 days written notice of such changes.
Version Compatibility
Novatel Wireless™ will make all efforts to ensure that firmware upgrades are backwards
compatible with earlier versions of both firmware and hardware. Hardware revisions
introduced must be used with factory loaded firmware or a compatible version of a later
release. At no time will Novatel Wireless™ warrant a device which is loaded with a
firmware version which predates the devices hardware revision date.
Validity of Warranty Claim
The validity of any warranty claim shall be subject to, and conditional upon confirmation
by Novatel Wireless™ within 30 days from receipt of such claim. Postage, freight or other
such transportation charges for shipping parts subject to the warranty claim to an
authorized Novatel Wireless™ repair facility shall be borne by Purchaser. The Purchaser
agrees to pay an additional $40/unit to cover the cost testing and handling for any unit
submitted which is determined by Novatel Wireless™ to be invalid claim. Novatel
Wireless™ shall bear the cost of postage, freight or other such transportation charges for
the return to Purchaser provided the warranty claim is determined by Novatel Wireless™
to be a valid claim. Any unit repaired or replaced under warranty shall be warranted only
for the balance of the warranty period already in effect for the original item or if the
balance of the warranty period is less than 90 days, the warranty shall be for 90 days from
the date of repair or replacement.
Care, Repair and Return
The following criteria must be met prior to returning products to Novatel Wireless Inc™.:
• Contact our Technical Support
team to obtain a Return Material Authorization
(RMA) number. An RMA number is valid for 15 business days and must be received
within those 15 days.
The following information must be provided:
• IMEI or serial number
• reason for return
• original invoice (if possible)
• user name, phone number, email address
• charging information
• Returns on defective products are not subject to the 15% restocking fee. The
product defect must be verified by the Novatel Wireless™ Technical Support staff
before a replacement unit or refund is issued.
• Defective products that are returned outside of the 30 day period, but still covered
by Novatel Wireless™ Limited Warranty will either be repaired or replaced. No
refund is issued on these units.