User's Manual

89
Overview
When properly installed, the LTE Internet and Home Phone is a highly reliable product. Most
problems are caused by one of these issues:
• Phones or ethernet devices connected to incorrect ports. Please refer to the labels next to
the ports for proper connections.
• Network coverage is unavailable due to coverage area, an account problem, or a network
problem. To display a Verizon Wireless coverage map, see Verizon Wireless Coverage map.
The following tips can help solve many common problems encountered while using the LTE
Internet and Home Phone.
First Steps
• Make sure you are using the LTE Internet and Home Phone in the correct geographic region.
• Ensure that your wireless coverage extends to your current location.
• If you do not receive a strong voice or data signal, move the device to a dierent location.
• Ensure you have an active subscription plan.
• Restarting your computer and your LTE Internet and Home Phone can resolve many issues.
IMPORTANT Before contacting support, be sure to restart both your computer and your
LTE Internet and Home Phone.