User's Manual

SMART-MR10 User Manual Rev 0B 15
Customer Service
OEMV Firmware Updates
Firmware updates are firmware releases, which include fixes and enhancements to the receiver
functionality. Firmware updates are released occasionally on the Web site as they become available.
Model upgrades enable features on the receiver and may be purchased.
OEMV Model Upgrades
Model upgrades are accomplished through NovAtel authorized dealers.
Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the
problem is not resolved, contact NovAtel Inc. directly.
WinLoad
Please refer to PC Software and Firmware, Firmware Upgrades in the OEMV Family Installation and
Operation User Manual for instructions on how to use the WinLoad program to upgrade your OEMV
receiver.
Contact Information
Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the
problem is not resolved, contact NovAtel Inc. directly using one of the following methods:
Call the NovAtel GPS Hotline at 1-800-NOVATEL (U.S. & Canada), or 403-295-4900 (international)
Fax: [phone]
E-mail: [e-mail]
Web site: http://www.novatel.com
Write: NovAtel Inc., Customer Service Dept., 1120 - 68 Avenue NE, Calgary, AB., Canada, T2E 8S5
 Before contacting NovAtel Customer Service regarding software concerns, please do the
following:
1. Issue a FRESET command
2. Log the following data to a file on your PC/laptop for 30 minutes
RXSTATUSA once
BESTPOSA ontime 1
RXCONFIGA once
VERSIONA once
3. Send the file containing the logs to NovAtel Customer Service, using either the NovAtel ftp
site at ftp://ftp.novatel.com/incoming or the [e-mail] e-mail address.