FAQ
FAQs
PROTECT YOUR
INVESTMENT
DŽƌĞƋƵĞƐƟŽŶƐ͍&ĞĞůĨƌĞĞƚŽ
ĐŽŶƚĂĐƚŽƵƌƚĞĐŚŶŝĐĂůƐƵƉƉŽƌƚ
ƚĞĂŵĂŶLJƟŵĞ͘DŽƌĞŝŶĨŽŝƐĂůƐŽ
ĂǀĂŝůĂďůĞĂƚŽƵƌǁĞďƐŝƚĞ͘
EŽǀĂƚƚŽ/W͗ϴϰϰ͘ϰϬϰ͘ϰϮϰϮ
ƐƵƉƉŽƌƚΛŶŽǀĂƩŽŝŶĐ͘ĐŽŵ
EŽǀĂƩŽ/ŶĐ͘ĐŽŵ
May I use a drain or
mounting ring from
another vendor?
zĞƐ͕ĚƌĂŝŶƐĂŶĚŵŽƵŶƟŶŐƌŝŶŐƐ
ĨƌŽŵŽƚŚĞƌŵĂŶƵĨĂĐƚƵƌĞƌƐǁŝůů
ďĞĐŽŵƉĂƟďůĞǁŝƚŚŽƵƌŐůĂƐƐ
ǀĞƐƐĞůƐŝŶŬƐ͘
How durable is Novatto’s
high tempered glass?
dĞŵƉĞƌĞĚŐůĂƐƐŝƐĂŐůĂƐƐƉƌŽĐĞƐƐĞĚ
ďLJĐŽŶƚƌŽůůĞĚƚŚĞƌŵĂůŽƌĐŚĞŵŝĐĂů
ƚƌĞĂƚŵĞŶƚƐƚŽŝŶĐƌĞĂƐĞŝƚƐƐƚƌĞŶŐƚŚ
ĐŽŵƉĂƌĞĚƚŽŶŽƌŵĂůŐůĂƐƐ͘KƵƌŝŶ
ŚŽƵƐĞƚĞƐƟŶŐŚĂƐĨŽƵŶĚƚŚĞŵƚŽďĞ
ǀĞƌLJĚƵƌĂďůĞĂŶĚĨŽƌŐŝǀŝŶŐ͘EŽƌŵĂů
ŝƚĞŵƐƐƵĐŚĂƐƚŽŽƚŚďƌƵƐŚĞƐ͕ƐŵĂůů
ũĞǁĞůƌLJĞƚĐ͕͘ǁŝůůŶŽƚďƌĞĂŬĂ
EŽǀĂƩŽŐůĂƐƐƐŝŶŬ͘,ŝŐŚƚĞŵƉĞƌĞĚ
ŐůĂƐƐŝƐƌĞŐĂƌĚĞĚĂƐƐĂĨĞŐůĂƐƐ͕
ŵĞĂŶŝŶŐŝĨŝƚďƌĞĂŬƐŝƚǁŝůů
ĚŝƐŝŶƚĞŐƌĂƚĞŝŶƚŽƐŵĂůůďůƵŶƚƉŝĞĐĞƐ͘
Do these glass vessel
sinks have overflows?
EŽ͕ŶŽŶĞŽĨŽƵƌŐůĂƐƐǀĞƐƐĞůƐŝŶŬƐ
ŚĂǀĞŽǀĞƌŇŽǁŚŽůĞƐ͘
Is there a template available
for the glass sinks?
zĞƐ͕ƚŚĞLJŵĂLJďĞŽďƚĂŝŶĞĚŽīŽƵƌ
ǁĞďƐŝƚĞĂƚEŽǀĂƩŽ/ŶĐ͘ĐŽŵ͘tĞĂůǁĂLJƐ
ƌĞĐŽŵŵĞŶĚƵƐŝŶŐƚŚĞĂĐƚƵĂůƐŝŶŬĨŽƌ
ĚĞƐŝƌĞĚƉůĂĐĞŵĞŶƚďĞĨŽƌĞŵĂŬŝŶŐĂŶLJ
ĐƵƚƐŝŶƚŚĞĐŽƵŶƚĞƌ͘
What is the best way to care
for my Novatto glass vessel?
hůƟŵĂƚĞůLJ͕ƚŚĞďĞƐƚǁĂLJƚŽĐĂƌĞĂŶĚ
ŬĞĞƉLJŽƵƌƐŝŶŬůŝŬĞŶĞǁŝƐƚŽƉƌŽƚĞĐƚŝƚ
ǁŝƚŚGlacier Ice͘dŚŝƐŶĂŶŽƚĞĐŚŶŽůŽŐLJ
ǁŝůůƉƌĞǀĞŶƚĂŶLJŽdžŝĚĂƟŽŶŽƌŚĂƌĚǁĂƚĞƌ
ƐƉŽƚƐŽŶƚŚĞƐŝŶŬĂŶĚĨĂƵĐĞƚ͘&ŽƌĞǀĞƌLJ-
ĚĂLJĐůĞĂŶŝŶŐƐŝŵƉůLJƵƐĞĂƐŽŌĐůŽƚŚ͕
ƐŽĂƉĂŶĚǁĂƌŵǁĂƚĞƌ͘
Is the drain or
mounting ring included
with my purchase?
/ƚŵĂLJďĞ͕ǁĞŽīĞƌŽƵƌƐŝŶŬƐŝŶ-
ĚŝǀŝĚƵĂůůLJŽƌĂƐĂĐŽŵďŽ͘ŽƵďůĞ
ĐŚĞĐŬLJŽƵƌƉƵƌĐŚĂƐĞĨŽƌĚĞƚĂŝůƐ͘
tĞƌĞĐŽŵŵĞŶĚƵƐŝŶŐĂƉŽƉͲƵƉ
ĚƌĂŝŶĂŶĚŵŽƵŶƟŶŐƌŝŶŐǁŝƚŚŽƵƌ
ŐůĂƐƐǀĞƐƐĞůƐŝŶŬƐ͘
NSFC-031057ORB