FAQ
FAQs
PROTECT YOUR
INVESTMENT
DŽƌĞƋƵĞƐƟŽŶƐ&ĞĞůĨƌĞĞƚŽ
ĐŽŶƚĂĐƚŽƵƌƚĞĐŚŶŝĐĂůƐƵƉƉŽƌƚ
ƚĞĂŵĂŶLJƟŵĞDŽƌĞŝŶĨŽŝƐĂůƐŽ
ĂǀĂŝůĂďůĞĂƚŽƵƌǁĞďƐŝƚĞ
EŽǀĂƚƚŽ/WϴϰϰϰϬϰϰϮϰϮ
ƐƵƉƉŽƌƚΛŶŽǀĂƩŽŝŶĐĐŽŵ
EŽǀĂƩŽ/ŶĐĐŽŵ
May I use a drain or
mounting ring from
another vendor?
zĞƐĚƌĂŝŶƐĂŶĚŵŽƵŶƟŶŐƌŝŶŐƐ
ĨƌŽŵŽƚŚĞƌŵĂŶƵĨĂĐƚƵƌĞƌƐǁŝůů
ďĞĐŽŵƉĂƟďůĞǁŝƚŚŽƵƌŐůĂƐƐ
ǀĞƐƐĞůƐŝŶŬƐ
How durable is Novatto’s
high tempered glass?
dĞŵƉĞƌĞĚŐůĂƐƐŝƐĂŐůĂƐƐƉƌŽĐĞƐƐĞĚ
ďLJĐŽŶƚƌŽůůĞĚƚŚĞƌŵĂůŽƌĐŚĞŵŝĐĂů
ƚƌĞĂƚŵĞŶƚƐƚŽŝŶĐƌĞĂƐĞŝƚƐƐƚƌĞŶŐƚŚ
ĐŽŵƉĂƌĞĚƚŽŶŽƌŵĂůŐůĂƐƐKƵƌŝŶ
ŚŽƵƐĞƚĞƐƟŶŐŚĂƐĨŽƵŶĚƚŚĞŵƚŽďĞ
ǀĞƌLJĚƵƌĂďůĞĂŶĚĨŽƌŐŝǀŝŶŐEŽƌŵĂů
ŝƚĞŵƐƐƵĐŚĂƐƚŽŽƚŚďƌƵƐŚĞƐƐŵĂůů
ũĞǁĞůƌLJĞƚĐǁŝůůŶŽƚďƌĞĂŬĂ
EŽǀĂƩŽŐůĂƐƐƐŝŶŬ,ŝŐŚƚĞŵƉĞƌĞĚ
ŐůĂƐƐŝƐƌĞŐĂƌĚĞĚĂƐƐĂĨĞŐůĂƐƐ
ŵĞĂŶŝŶŐŝĨŝƚďƌĞĂŬƐŝƚǁŝůů
ĚŝƐŝŶƚĞŐƌĂƚĞŝŶƚŽƐŵĂůůďůƵŶƚƉŝĞĐĞƐ
Do these glass vessel
sinks have overflows?
EŽŶŽŶĞŽĨŽƵƌŐůĂƐƐǀĞƐƐĞůƐŝŶŬƐ
ŚĂǀĞŽǀĞƌŇŽǁŚŽůĞƐ
Is there a template available
for the glass sinks?
zĞƐƚŚĞLJŵĂLJďĞŽďƚĂŝŶĞĚŽīŽƵƌ
ǁĞďƐŝƚĞĂƚEŽǀĂƩŽ/ŶĐĐŽŵtĞĂůǁĂLJƐ
ƌĞĐŽŵŵĞŶĚƵƐŝŶŐƚŚĞĂĐƚƵĂůƐŝŶŬĨŽƌ
ĚĞƐŝƌĞĚƉůĂĐĞŵĞŶƚďĞĨŽƌĞŵĂŬŝŶŐĂŶLJ
ĐƵƚƐŝŶƚŚĞĐŽƵŶƚĞƌ
What is the best way to care
for my Novatto glass vessel?
hůƟŵĂƚĞůLJƚŚĞďĞƐƚǁĂLJƚŽĐĂƌĞĂŶĚ
ŬĞĞƉLJŽƵƌƐŝŶŬůŝŬĞŶĞǁŝƐƚŽƉƌŽƚĞĐƚŝƚ
ǁŝƚŚGlacier IcedŚŝƐŶĂŶŽƚĞĐŚŶŽůŽŐLJ
ǁŝůůƉƌĞǀĞŶƚĂŶLJŽdžŝĚĂƟŽŶŽƌŚĂƌĚǁĂƚĞƌ
ƐƉŽƚƐŽŶƚŚĞƐŝŶŬĂŶĚĨĂƵĐĞƚ&ŽƌĞǀĞƌLJ-
ĚĂLJĐůĞĂŶŝŶŐƐŝŵƉůLJƵƐĞĂƐŽŌĐůŽƚŚ
ƐŽĂƉĂŶĚǁĂƌŵǁĂƚĞƌ
Is the drain or
mounting ring included
with my purchase?
/ƚŵĂLJďĞǁĞŽīĞƌŽƵƌƐŝŶŬƐŝŶ-
ĚŝǀŝĚƵĂůůLJŽƌĂƐĂĐŽŵƵďůĞ
ĐŚĞĐŬLJŽƵƌƉƵƌĐŚĂƐĞĨŽƌĚĞƚĂŝůƐ
tĞƌĞĐŽŵŵĞŶĚƵƐŝŶŐĂƉŽƉͲƵƉ
ĚƌĂŝŶĂŶĚŵŽƵŶƟŶŐƌŝŶŐǁŝƚŚŽƵƌ
ŐůĂƐƐǀĞƐƐĞůƐŝŶŬƐ
NSFC-031057ORB