Troubleshooting Guide

Sink
Thin So Rubber Washer
(with drain)
Drain
Pop-up, Umbrella,
or Strainer Drain
Mounng Ring
(if included)
White Rubber Washer
Top View
Floor
Counter
16” - 22”
28” - 30”
Suggested
34” - 37” Suggested
6” - 7”
5.5” - 6”
Counter
(not included)
Concave Washer
Firm Washer
Nut
Tail Pipe
DO NOT OVER TIGHTEN THE DRAIN!
1.5 - 1.625” Hole
(depending on drain)
Mounng Ring
(if included)
TROUBLESHOOTING TIPS
SoluonReasonIssue
Use mounng ring with silicone;
ghten drain
Mounng ring not used; drain is loose
Make sure correct seal is used and
is below bevel
Pop-up is too high; wrong seal used
Tighten the fastener under
the countertop
Drain has come looseLeakage under sink
Does not completely drain
Sink wobbles or is loose
ASSEMBLY
Mounng Ring
(if included)
INSTALLATION INSTRUCTIONS
Please Note:
• Unpack the box and ensure all parts are included.
• Review and abide by all building and plumbing codes.
• Novao drains need to be installed by a professional.
• Disassemble drain and save ALL components.
• Place the vessel on top of the counter and make sure
the drain ts down inside of the counter. If a mounng
ring is used, place it under the sink. The mounng ring
will elevate the sink ½” and provide stabilizaon.
• Use bead of silicone to seal between exterior of vessel
where it is mounted to the mounng ring or counter.
• Use a level to ensure the vessel is level in every
direcon and install the drain.
• Align drain of the sink and tail pipe then parally thread
drain body to tail pipe.
• Connect tail pipe to plumbing then rmly thread drain
to tail pipe.
• Secure the vessel to the counter with fastener on the
drain. Be sure to not over ghten the drain assembly.
Hand ghtening will be sucient.
TOOLS NEEDED FOR ASSEMBLY
(not included)
Quesons, problems, missing parts? Before returning, call our customer service
department at 844.404.4242, 8:00 a.m. - 5 p.m., MST Monday - Friday or e-mail
us at: support@novaoinc.com
Clear Silicone
We would like to take this opportunity to thank
you for choosing Novao. We hope you are
truly sased with our product(s) and enjoy it
for years to come. As a small business, we learn
the most from you, the customer. Please visit
the link below to leave us a review and we’ll
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