Warranty

Novao products have been made under the highest standards of crasmanship and quality. Due to the natural
character of our handcraed copper products and arsan process, variaons in dimensions, color, surface, hue,
hammering uniformity and nishes are expected and not considered defects. These variaons are more evident in
our “natural nish” where some pieces will have variable areas of more black or brown. Novao oers no
warranty with respect to the nishes on the copper products, as the living nishes naturally change over me.
Novao’s copper sinks oer a warranty for defects in workmanship and/or materials for all of our collecons when
the product was purchased through an authorized Novao dealer.
Under no circumstance will Novao or Novao Inc. be held responsible for any damage as a result during or
aer product installaon. We will not be responsible for any labor or installaon charges, or any other expenses
associated with a defecve product. Novao’s only responsibility is the replacement, exchange, or repair of a
defecve product.
If you believe you have a warranty claim, contact Novao, either through your local Dealer, Plumbing Contractor,
Home Center, or by wring: Novao, Inc., An.: Product Support, 3533 E. Corona Ave., Phoenix, AZ, 85040, USA.
Please be sure to provide all pernent informaon regarding your claim, including a complete descripon of the
problem, the product, model number, color, nish, the date the product was purchased and from whom the
product was purchased. Also include your original invoice. For other informaon, or to obtain the name and
address of the service and repair facility nearest you, email:
support@novaoinc.com or write to the above address.
Since copper is a living material each piece is unique and one of a kind.
Due to the unique handcraed art of Novao’s copper products, the tol-
erance in size of our sinks is +/-0.5” and for our bathtubs it is +/-1.0”. To
be sure Novao’s product ts perfectly in your home; we recommend
purchasing the product rst and fabricate according.
Warning: Do not use corrosives such as chlorine, vinegar, abrasive
cleaners, copper cleaners, harsh chemicals and citric acids like lemon or
orange juice, or anything with ammonia or acid. These substances may
remove the pana nish of a copper sink. However, if an acidic product
removes some of the pana, do not worry the pana will return over
me due to its living properes.
Need more help?
Feel free to contact our technical support anyme at 844.404.4242 or
email us at: productsupport@novaoinc.com. More informaon is also
available at: www.NovaoInc.com.
WARRANTY
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Novao I P: 884.404.4242
support@novaoinc.com
NovaoInc.com
More quesons? Feel free to
contact our technical support
team anyme. More info is also
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