User Guide

Troubleshooting 105
Storage Management Services Administration Guide
103-000134-001
August 29, 2001
Novell Confidential
Manual 99a38 July 17, 2001
5 Troubleshooting
Common Backup Problems
The media owner is unidentified
Possible Cause: Media is blank or was written in a non-SIDF format.
Action: See “Checking the Media Status in a Device” on page 91.
Backup speed is slow
Possible Cause: Compressed files are being backed up in a decompressed format.
Action: See “Compressed Files” on page 101.
Restore speed is slow
Possible Cause: File compression and SBCON are running at the same time.
Compressed files are being overwritten with decompressed files.
Action: See “Host Server Performance” on page 102.
The target you want is not listed
Possible Cause: The Target Service Agent isn't loaded on the desired target.
Action: See “Backing Up Data” on page 49.
Possible Cause: Insufficient time to list the targets.
Action: Allow more time for the software to find the target.
Possible Cause: The host and target are physically far apart and network traffic is heavy.
Action: Wait to perform a backup during nonpeak hours or when fewer users are
logged in.