User Guide

112 Novell Distributed Print Services Administration Guide

Novell Distributed Print Services Administration Guide

103-000137-001

August 31, 2001

Novell Confidential

Manual 99a38 July 17, 2001

Initial Troubleshooting Steps

Chart A NDPS Troubleshooting

INITIAL PRINTING PROBLEM

GO TO CHART B

Are

there any error

messages on printer,

server, or client?

Attempt to resolve

the error and try

again.

SEE NOTE A1

YES

Determine printing

environment.

SEE NOTE A3

Don't know

Mixed NDPS and

queue-based

SEE NOTE A6

All NDPS

SEE NOTE A5

All queue-based

SEE NOTE A4

Try some quick

fixes.

SEE NOTE A2